Time will tell … Chris came out cuz we had a final issue w/ the new refrigerator French doors. Left door closed properly; right door had to be physically pushed closed/sealed. Also, the closed doors were at different heights. Chris went thru all the adjustments, & still differing heights. He then attempted to call manufacturer, & after being on hold for nearly an hour went to his vehicle & found something to use as a shim under the left door hinge to raise it up. Still not entirely the same, but close. The remaining issue was the right door. It still did not ‘soft-close’. Chris said that it needed weight in the door, & some time to loosen the spring before it would start to operate properly. As Chris was wrapping up, I tried a few times to see how hard I had to swing the door to see if it would close. On the 3rd or 4th attempt I gave it quite a shove, (quite harder than you’d want to have to do regularly) & it closed. At that point, the door made a “pop” kinda sound, but afterward, the door would “close” with a lighter touch. However, if you didn’t give it enough of a push, it wasn’t sealing properly. We have loaded it with our food, & have noticed on a few occasions that the left door will exhaust enough air to push the right door enough to break the seal. Something we’re gonna have to keep an eye on . These issues do not strike me as the typical type that your techs encounter. It’s difficult for someone to figure out what’s wrong on-the-fly when they haven’t encountered it because they have no knowledge-base to draw from. I recognize that this call came from the manufacturer as you are a registered service provider for them - but it seems to me that this requires someone that has had experience dealing with the physical setup of these appliances. I also have to say that having no better access for a service tech calling into the manufacturer’s tech support & being on hold for nearly an hour is a poor practice. In the end, I think Chris did as much as he could. However, I’m not yet convinced that the doors are operating as they should. We were told to give it some time … the question is, how much time? In all honesty, it just feels like “the can was kicked down the road.” … we’ll see. jp

Ben is very friendly and thoughtful. We had a complicated issue and through no fault of his, he had to return several times with parts, always kept us informed and tried his best to solve the issue.

Christopher quickly figured out what was wrong with my dryer and got it fixed. Additionally he advised me of ways to make my dryer more efficient from it original installation. Very helpful information. Thank you Christopher!

Issue was taken care of right away and Chance was friendly and thoughtful