Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

SAMSUNG DISHWASHER

Model DW80K5050UG

Near Bennington, Nebraska 68007

Shannon

Job Details: 12/21/2022

Inspect unit found failed inlet valve gave est to replace customer ok install valve and test ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV

We serviced a

LG DISHWASHER

Model LDP6797BD

Near Omaha, Nebraska 68130

Mike F

Job Details: 12/21/2022

"Returned with parts, installed new drain pump. Put unit on normal cycle to check for leaks and make sure unit is draining. No leaks were detected and unit is now draining. Job complete. Pay,ent"

We serviced a

GENERAL ELECTRIC WASHER

Model GUD27ESSM1WW

Near Omaha, Nebraska 68144

Brandon

Job Details: 12/21/2022

Installed new gear case and all associated parts. Tested unit after finishing with and without a load. Everything is working as intended!

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UF2A

Near Omaha, Nebraska 68104

Hunter

Job Details: 12/21/2022

"Customer states unit is not washing dishes. Found fault in unit main board and circulation pump. Repair is covered by manufacturer warranty. Installed new pump and board. U it is now operating properly.

We serviced a

GE STACK WASH/DRY

Model GUD27ESSJOWW

Near Lincoln, Nebraska 68521

Ali

Job Details: 12/21/2022

We arrived today with parts to complete the repair to the washer. First we removed the old main PCB and installed the new one. We then gained access to the washer motor and removed the old one. Finally we installed the new motor and ran a test cycle. The washer and dryer operated properly and the repair is complete. Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

LG WASHER

Model WT7005CW.ABWEUUS

Near Omaha, Nebraska 68117

Jacob

Job Details: 12/21/2022

Customer states unit is not filling properly. Will need to order parts. ; ordrng 1 EBR86692726 (Main board)

We serviced a

GE WASHER

Model GTW725BSN0WS

Near Omaha, Nebraska 68107

Jacob

Job Details: 12/21/2022

Customer states bottom of agitator is broken. Installed new bottom base of the agitator.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Omaha, Nebraska 68106

Jacob

Job Details: 12/21/2022

Customer states unit is not draining. Blew through the drain line and unit is now draining properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23R6201SG/AA

Near Omaha, Nebraska 68106

Jacob

Job Details: 12/21/2022

"Customer states ice maker is not making ice. Installed new ice maker service kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-14504C ICE BCKT"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FS/AA

Near Omaha, Nebraska 68107

Jacob

Job Details: 12/21/2022

Customer states light bulbs are out and not working. Will need to order parts. ; ordrng 2 4713-001165 (Light bulbs)s

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRH19D7LF1

Near Omaha, Nebraska 68142

Jacob

Job Details: 12/21/2022

Tech was assigned as a helper;

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061UG/AA

Near Lincoln, Nebraska 68516

Kevin

Job Details: 12/21/2022

"Seal channel separated from tub. Called Samsung did visual, unit unrepairable #7005296198"

We serviced a

SAMSUNG WASHER

Model n/a

Near Ames, Iowa 50010

Christopher

Job Details: 12/21/2022

Arrived and spoke with the manager. I checked all the Samsung floor model top load washers. Non meet the requirements for update.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS3

Near Gretna, Nebraska 68028

Brandon

Job Details: 12/21/2022

"Replaced OWI sensor and was still having issues, replaced main PCB then tested unit and now its working properly."

We serviced a

MAYTAG DRYER

Model MGD8630HW1

Near Omaha, Nebraska 68138

Brandon

Job Details: 12/21/2022

"Customer cleaned lint filter, checked vent pipe which was clean and made sure exit was free and clear. Unit just does not seem to be heating much. Checked error codes, f3e5 -moisture sensor #2 is open/shorted. Reset unit and error did not return. Noticed some of the settings were off when the options were selected such as time dry on air dry and sensor Options were on less dry which will all cause the unit to not produce dry items. Went over options and settings with customer. Everything is working as intended ; dspstn on spec-tagged invntry: 1 279311 IGNITOR,DRY 2 4396006RW ELBOW , 2 4396010RP 6FT SCVENT , and 1 WP8577274 THERMISTOR"

We serviced a

THERMADOR OVENS ELECTRIC

Model SCD302TP

Near Omaha, Nebraska 68114

Mark

Job Details: 12/21/2022

"Customer states unit is making noise while operating, cooling motors need replaced"

We serviced a

GE PROFILE REFRIGERATOR

Model PYE22KMKBES

Near Bonner Springs, Kansas 66012

Chance

Job Details: 12/21/2022

Customer states unit is not cooling. Replaced evap fan motor.

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60A6511SG/AA

Near Omaha, Nebraska 68144

Koby

Job Details: 12/21/2022

"Customer states control panel is unresponsive again. Found that touch panel is not communicating with main board. Replaced touch panel and main control board. Unit now functions properly. Job complete. Thank you, from your Hometown Hero, Koby!"

We serviced a

LG DRYER

Model DLE3600W

Near Overland Park, Kansas 66213

Matthew

Job Details: 12/21/2022

"Part not in, follow up required ; O-emld tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5561SR/AA

Near Olathe, Kansas 66062

Matthew

Job Details: 12/21/2022

Customer states ice route would not open from time to time at first them it stopped working all together so replaced ice flap and ran Hass OQC after repair. Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RS22HDHPNBC/AA

Near Overland Park, Kansas 66210

Chance

Job Details: 12/21/2022

Customer states unit is not making ice or dispensing water. Unit will need new water valve. ; ordrng 1 DA97-06317A (Water valve (KC))

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model CWE23SSHHSS

Near Kansas City, Kansas 66109

Nate

Job Details: 12/21/2022

Replaced both side rails per GE service bulletin however the upper basket continues to slide right off when opening the freezer drawer. Called GE support and they guided me order 2 additional pieces including the upper basket assembly kits. Will order and return to replace ; ordrng 1 WR32X26450 (Upper basket kits) and 1 WR32X23947 (Upper basket kit pt2)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VW

Near Overland Park, Kansas 66204

Jacob E

Job Details: 12/21/2022

Replaced Evap fan motor. Unit is starting to cool and working like it should. If we get a recall on this. There might be a short somewhere in this unit. Need to trace that and order main board then

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Olathe, Kansas 66062

Matthew

Job Details: 12/21/2022

"Customer states unit is not making enough ice, inspected unit and replaced water valve in the back of the unit, job complete ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177 and 1 WPW10300022 ICEMAKER"

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Kansas City, Kansas 66109

Nate

Job Details: 12/21/2022

Replaced cold water valve assembly and ran tests afterwards. No errors occurred.

We serviced a

GENERAL ELECTRIC WASHER

Model GTWN4250D1WS

Near Kansas City, Kansas 66112

Nate

Job Details: 12/21/2022

Need to order scanner wrench to complete job; ordrng 1 TB123 (Scanner wrench (tub job))

We serviced a

LG DISHWASHER

Model LDP6810BD.ABDESNA

Near Stilwell, Kansas 66085

Chance

Job Details: 12/21/2022

"Customer states they could smell wire burning from unit. Replaced main PCB, wiring harness, and wash pump on unit."

We serviced a

BOSCH OVENS ELECTRIC

Model HBL8651UC/01

Near Gretna, Nebraska 68028

Dom

Job Details: 12/21/2022

Customer states unit is not getting all the way to temp. Unit needed new bake element.

We serviced a

SAMSUNG WASHER

Model WF45B6300AC/US

Near Omaha, Nebraska 68127

Dom

Job Details: 12/21/2022

Customer cancelled unit because unit is working.; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR

We serviced a

SAMSUNG REFRIGERATOR

Model RF22KREDBSR/AA

Near Omaha, Nebraska 68124

Dom

Job Details: 12/21/2022

"Customer states unit is not making ice properly. Installed ice maker update kit.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-13718C ICE MAKER , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63A6751SS/AA

Near Olathe, Kansas 66061

Matthew

Job Details: 12/21/2022

"Customer states the right half of the display is not turning on, replaced the display board and tested the right and left side of the display board and all burners, job complete"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63B8211SS/AA

Near Omaha, Nebraska 68116

Derek

Job Details: 12/21/2022

Inspected unit. Customer pulled range out and removed junction box cover. Tech used dmm to check line voltage at junction box. Machine is missing a leg of 120vac. Tested the outlet and found that leg is missing. Went to basement and checked breaker panel. Panel is damaged and breaker is faulty. Reset breaker multiple times and breaker wont reset correct. Customer installed new breaker and 240vac is now supplied. Ran test of machine now that proper voltage is supplied and machine preheats without issue. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lincoln, Nebraska 68506

Megan

Job Details: 12/21/2022

"Unit not cleaning as well as it use to, especially on top rack. No error codes. Unit draining properly, water getting hot, filter and spray arms clean and clear of debris. Upper spray arm not rotating. Checked seams no leaks. And ensured no blockage to spray arms. Unit will need new wash pump assembly. Provided estimate, customer is unsure at this time. Job complete.; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT"

We serviced a

LG REFRIGERATOR

Model LFXS28968D

Near Lenexa, Kansas 66220

Matthew

Job Details: 12/21/2022

"customer states right refrigerator door will not shut like it use too, inspected unit and made sure all parts where working a intended and took door off hinges and inspected upper and lower sides of the door to make sure it was operating as intended, job complete"

We serviced a

KENMORE DRYER

Model 417.81101

Near Omaha, Nebraska 68116

Shannon

Job Details: 12/21/2022

Return with part install and test ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDM0

Near Lincoln, Nebraska 68516

Kevin

Job Details: 12/21/2022

No parts Remy said it was closed in the system. To ignore call

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG/AA

Near Lincoln, Nebraska 68516

Kevin

Job Details: 12/21/2022

"Installed parts ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12609C COVER-EVAP"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFD28GELDS

Near Kansas City, Kansas 66111

Matthew

Job Details: 12/21/2022

"Customer states unit is not freezing food in the freezer, and ice maker stopped making ice, inspected unit to find freezer was at 40 degrees and fridge was at 55 degrees tested for amps at the compressor and was only pulling half an amp, ordering compressor filter dryer and water filter, follow up up required ; ordrng 1 Wr87x23410 (Compressor) and 1 Wr86x25269 (Filter dryer) and 1 RPWFE (Water filter), dspstn on spec-tagged invntry: 1 WR55X38248 CONTROL BOARD"

We serviced a

KITCHENAID MICROWAVE OVEN

Model KBMS1454SSS-1

Near Bellevue, Nebraska 68123

Kyle

Job Details: 12/21/2022

Customer states unit starts running as soon as door is shut unit gets very hot and displays f6 error. Inspected unit found bad mag relay. Unit will need control board #8206314 part is NLA no rebuild options can not repair unit. Job complete

We serviced a

LG REFRIGERATOR

Model LSXS26326S

Near Bonner Springs, Kansas 66012

Nate

Job Details: 12/21/2022

"Customer stated that the unit stopped keep items cold. Upon inspection this issue is aligned with LG service bulletin CNZ201900235-03. Checked the compressor and it had proper amperage but when checked the evaporator. There is no frost pattern after nearly 30 minutes of exposure. Freezer temp is 61 Fahrenheit and fresh food is 59 Fahrenheit. Will schedule return trip with components after warranty approval.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74760901 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

GENERAL ELECTRIC OVENS ELECTRIC

Model JKS5000SN1SS

Near Lenexa, Kansas 66227

Nate

Job Details: 12/21/2022

Replaced main PCB and this resolved the issues. Tested all the heating elements to ensure functioning and no more errors occurred.

We serviced a

SAMSUNG WASHER

Model WA55A7300AE/US

Near Olathe, Kansas 66061

Nate

Job Details: 12/21/2022

Customer stated that every time she ran a wash water would leak. Upon inspection I placed the unit in HASS load control and ran the water valves with no leaking. Upon activating the drain pump the stand pipe backed up with water and spilled on the floor. I check the drain line and there was no blockage in the drain hose but there is a blockage somewhere in the customer drain line. Advised the customer to have someone come out and snake/clear the drain line in the home. Called Samsung support and talked to Earnest to place ticket under inspection as you can not complete an OQC test. Was told they can only do this for physical damage tickets.

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Olathe, Kansas 66062

Nate

Job Details: 12/21/2022

Customer stated that the dishes werent getting dry. Previous tech determined that the issue was with the optical/turbidity sensor. Replaced the sensor and also tested the heating element while in the machine. Tested good. Educated customer on drying effectiveness and use of rinse aid with the dial present on this model. Customer has a water softener and was asking about cloudy glass ware. Discussed checking the softener for proper parts per million.

We serviced a

FRIGIDAIRE FREEZER

Model FGHS2631PF4A

Near Omaha, Nebraska 68104

Travis

Job Details: 12/21/2022

Customer states unit wont freeze below about 20 degrees. Removed evaporator cover. Found ice ball at inlet. Unit has a sealed system failure. Used uv light to look for dye. Could not find any on evaporator or connecting tubing. Pulled unit forward. Look for dye in machine compartment. None found. Either evaporator leak is so small dye is not showing otherwise leak is inside cabinet. No repair at this time. ; dspstn on spec-tagged invntry: 1 240597203 SENSOR

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Papillion, Nebraska 68133

Mike C

Job Details: 12/21/2022

Customer complaint of water leakage. Inspection found leak sensor failed and needs replaced. Source of water leak was several locations. Found water leak at drain pump connection to sump. Found leak at pump out hose from sump. Found leak at drive motor. Found leak at pump in hose. Recommend replacing most of the underside of dishwasher. All parts ordered. call customer to reschedule when parts arrive.; ordrng 1 Dd81-02149a (Sump assembly) and 1 Dd82-01437a (Assembly hose pump out) and 1 Dd82-01589a (Pump assembly) and 1 Dd82-01436a (Assembly hose pump in) and 1 Dd81-02635a (Drain pump) and 1 Dd81-02273a (Sump seal) and 1 Dd89-02239a (Micro switch) and 1 Dd81-02288a (Cushion leakage) and 1 Dd81-02287a (Holder cushion) and 1 Dd81-02271a (Water guide)

We serviced a

ELECTROLUX REFRIGERATOR

Model FFHT1835VSO

Near Omaha, Nebraska 68132

Mark F

Job Details: 12/21/2022

"Customer states that unit make a loud noise and doesnt cool. Unit was unplugged when arrived. Inspected evap fan, heater, bimetal tested good. Plugged unit in. Could hear the compressor try to turn on. Make a loud buzz and then shut off. Removed cover and inspected compressor. One lead tested bad. Compressor is locked."

We serviced a

GE DISHWASHER

Model GDF530PMMOES

Near Bellevue, Nebraska 68133

Mike C

Job Details: 12/21/2022

Customer complaint that unit would not drain. Inspection found drain pump failure. Also found water supply line leaking. Recommend replace drain pump and universal dishwasher installation kit. Replaced both and unit test successful with no leaks. Job complete; used 1 W10278636RC (DW install kit) from stock

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME17R7021ES/AA

Near Waukee, Iowa 50263

Evan

Job Details: 12/21/2022

"Arrived and knocked on door. Customer was not available. Called customer and found that customer is no,o her available and was on hold attempting to let the office know. Rescheduled customer for soonest following availability. Will return to complete repair.; schdld next appmnt for 12/27 TUE 8-10"

We serviced a

SAMSUNG REFRIGERATOR

Model RF267AERS/XAA

Near Ames, Iowa 50010

Christopher

Job Details: 12/21/2022

"Inspected the unit and verified the issue of frosting up in the back of the fridge. Found the unit needs a new cover and water leakage kit. Ordering parts. ; ordrng 1 DA97-07190G (Evap cover), dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

SAMSUNG DRYER

Model DV231AEW/XAA

Near Ames, Iowa 50014

Christopher

Job Details: 12/21/2022

Inspected the unit and verified the issue of not starting. Found the ui control failing. Part is no longer available.

We serviced a

WHIRLPOOL DRYER

Model WED86HEBW0

Near Walton, Nebraska 68461

Ali

Job Details: 12/21/2022

"Upon inspection the dryer was making a very loud noise during a cycle. We gained access to the idler pulley and found it to be worn out. We then replaced the pulley, drum belt, and four drum rollers. We then reassembled the dryer and ran a test cycle. The dryer is now operating properly and much quieter! Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

BOSCH DISHWASHER

Model SHPM88Z75N/01

Near Omaha, Nebraska 68124

Austin

Job Details: 12/21/2022

Customer states unit is leaking. Installed updated seal and nut.

We serviced a

LG REFRIGERATOR

Model LFXS26596S

Near Lincoln, Nebraska 68526

Ali

Job Details: 12/21/2022

"Upon inspection the refrigerators freezer ice maker was stuck in the home position. Ice maker had failed to harvest multiple times previously. A new ice maker assembly will be needed to complete the repair. We will return with a new ice maker. Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRH19D7LF1

Near Omaha, Nebraska 68142

Travis

Job Details: 12/21/2022

"Customer states unit is not cooling. Currently 50. Compressor and fans are running. Removed evaporator cover. Partial frost pattern. Unit has a failing sealed system. Ran for part. Returned. We uninstalled units from cabinet. Tapped system. Pressures -11 and 86. Reclaimed remaining refrigerant. Cut out filter drier, heat exchanger and evaporator. Welded new components in. Purged system with nitrogen. Pressurized and leak checked joints with bubbles. Vacuumed and recharged unit. Installed new fresh food door gasket. Adjusted door as it was leaning. Unit is now operating properly; dspstn on spec-tagged invntry: 1 297217900 HEAT EXCHGR and 1 WPW10143759 UV DRIER (WPL) , pckd up 1 5304505782 (Gasket)"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE58K9430SS/AA

Near Lincoln, Nebraska 68506

Ali

Job Details: 12/21/2022

Upon inspection the oven had a burning plastic smell during a bake cycle. We pulled the range and gained access to the main PCB. We found that the relay for the bake element had melted at the main board and caused heat damage to the board as well. A new main PCB and main wiring harness will be needed to complete the repair. Customer is going to contact Samsung about a one time parts and labor warranty. Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

GE RANGEHOOD

Model JVW5301SJSS

Near Waukee, Iowa 50263

Evan

Job Details: 12/21/2022

Customer complaint is of abnormal whirring noise one low. Replaced blower assembly and unit is now operating properly. Job completed.

We serviced a

SAMSUNG WASHER

Model GOT 4 DONE

Near Lincoln, Nebraska 68516

Kevin

Job Details: 12/21/2022

Had 4 pulled off floor. Was able to get 4 done.

We serviced a

GE PROFILE RANGE/COOKTOP EL

Model PGS930YP3FS

Near Huxley, Iowa 50124

Mike

Job Details: 12/21/2022

Oven will not heat but broil works. Checked amp draw in bake igniter and have 0 amps checked power and have 120vac. Unit has a bad bake igniter.; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock

We serviced a

JENNAIR BUILT-IN REFRIGERATOR

Model JF42NXFXDE02

Near Ankeny, Iowa 50021

Mike

Job Details: 12/21/2022

Customer has led lights out there is a special project bulletin where whirlpool will cover the lights and labor. Special bulletin S84638. Please schedule return with wall oven call. ; ordrng 4 W11632139 (Led light kits)s

We serviced a

SAMSUNG WASHER

Model NONE!

Near West Des Moines, Iowa 50266

Dillon

Job Details: 12/21/2022

Looked around entire store and found that there are no Samsung washers in the affected model range. Job complete.

We serviced a

GE RANGE/COOKTOP GS

Model JB735SP3SS

Near Waukee, Iowa 50263

Dillon

Job Details: 12/21/2022

Appointment was canceled. Found that theres nothing I can do for the machine.

We serviced a

GE DISHWASHER

Model GLD5606V00WW

Near Omaha, Nebraska 68154

Mike F

Job Details: 12/21/2022

"Customer states dishwasher is still not cleaning dishes. Main pcb, ui pcb and detergent dispenser have already been replaced. Started unit on normal cycle, water filled bottom of tub and wash motor was moving water around to all 3 spray arms. Wash motor resistance is 17 ohms. Spec is 10, wash motor is receiving power from board. Recommend replacing wash motor. Drain pump is loud and makes a crunching noise, no obstruction in impeller. Resistance on drain pump 20. Spec is 30. Recommend replacing. Removed turbidity sensor, tested good in ohms, but had a film remaining, recommended replacing. Quote to repair all needed items is 784.09. HBW. WD26X10053 wash motorWD21X10272 turbidity sensorWD26X22719 drain pump.; dspstn on spec-tagged invntry: 1 WD15X10014 WATER VALVE DW"

We serviced a

GE DISHWASHER

Model GDT545PGJ5WW

Near Bennington, Nebraska 68007

Derek

Job Details: 12/21/2022

"Inspected dishwasher. Found user interface unresponsive to door being opened, closed, and key presses on the interface. Removed toe kick and unplugged ui. Plugged it back in and machine reset. Ran a heater test through newfi device and operation of machine is proper. Provided discounted quote for user interface replacement and customer approved. Installed new ui and properly set personality. Reassembled machine and ran testing. Found filters clogged with mildew and mold from sitting for a few weeks with no use. Cleaned sump and filters for customer. Started heavy duty hot cycle before leaving to allow sterilization to occur. Job is complete. ; dspstn on spec-tagged invntry: 1 WD21X23461 UI and 1 WD21X24901 CONTROL"

We serviced a

GE DISHWASHER

Model GDF610PMJ0ES

Near Bennington, Nebraska 68007

Derek

Job Details: 12/21/2022

"Inspected unit using newfi device. Thermistor is actively reading 200 degrees. Tech installed new sensor which is now reading room temperature. Started test cycle and machine drains, fills, energized the heater, but not pump the water. Smacked the circulation pump and water begins circulating. Exited test mode and grabbed new wash motor from the van, but found the item to be mislabeled. Will need to order the correct pump kit and return for installation. Job is not complete. ; ordrng 1 WD26X23258 (Pump kit), dspstn on spec-tagged invntry: 1 WD05X30818 ELEMENT 1 WD21X10519 FLOAT SWITCH FLOOD ASSY , and 1 WD26X23258 PMP-WSH"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SR/AA

Near Van Meter, Iowa 50261

Kris

Job Details: 12/21/2022

"Install ice maker update also install new reed switch for the fc door done ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02707A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Bennington, Nebraska 68007

Mike F

Job Details: 12/21/2022

"Customer states F09 and E01 error code. Water was still in spin basket, put unit into a drain and spin and it was about to push the rest of the water out. Water coming from drain tube is weak. Put unit in diagnostics and checked error codes. F09 E01, long drain time, F05 E02, door lock error, F06 E01, communication error between MCU and CCUF08 E01, no water detected coming in fro, detergent tray. Removed back cover to check drain pump. Drain pump motor was hot, tested resistance on motor . Quote to replace drain pump 561.88."

We serviced a

GE DISHWASHER

Model PDWT380R10SS

Near Omaha, Nebraska 68154

Derek

Job Details: 12/21/2022

"Inspected dishwasher. Key presses are not responding and machine wont run. Disassembled the door, partially, and wiggled ribbon wiring between ui and main pcb. Ui now powers on and allowed key presses to be made. Reassembled door and allowed machine to fill with water, circulate water, and then tech forced a drain out to occur. Machine is now working. Tech suggested replacement of user interface due to issue, which is documented twice in our notes from previous trips, and customer declined. Job is complete. ; dspstn on spec-tagged invntry: 1 WD12X10151 SWITCH FLOOD ASM and 1 WD15X10014 WATER VALVE DW"

We serviced a

GE REFRIGERATOR

Model GFE26JYMWFFS

Near Waukee, Iowa 50263

Evan

Job Details: 12/21/2022

Customer complaint is that unit is making a intermittent buzzing noise. Ran unit through NewFi diagnostics testing and was unable to replicate issue. Advised customer to collect further documentation of issue if it persists and to returns contact.

We serviced a

LG WASHER

Model WT7005CW.ABWETUS

Near Lincoln, Nebraska 68505

Kevin

Job Details: 12/21/2022

Installed parts now all working.

We serviced a

LG REFRIGERATOR

Model NOTAVAILABLE

Near Lincoln, Nebraska 68504

Kevin

Job Details: 12/21/2022

"Cancel call at door. Said she forgot to call its been a day. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL74221802 EVAP , 1 TCA36811409 R600 CMPRSR , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

GE WASHER

Model GFW650SSNWW

Near Ankeny, Iowa 50023

Evan

Job Details: 12/21/2022

Completed GFCI Inverter update kit. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Omaha, Nebraska 68132

Gary

Job Details: 12/21/2022

Customer states that unit leaks water from under. Reined kicked plate to inspect for water leakage and ran a cycle on the unit. Approximately 5 minutes into the found water dripping from the sump assembly.

We serviced a

THERMADOR COFFEE MAKER

Model TCM24PS/09

Near Omaha, Nebraska 68130

Vince

Job Details: 12/21/2022

"Return with parts. Replaced main control and cleared drain line. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince!"

We serviced a

LG LAUNDRY CENTER

Model WM3170CW

Near Omaha, Nebraska 68136

Vince

Job Details: 12/21/2022

"Customer states that unit is not draining again. Giving LE error code. Found units motor is operating normally. Drain pump is not functioning properly. Unit also has failure in motor assembly. Thank you, from your Hometown Hero, Vince! ; dspstn on spec-tagged invntry: 1 AHL72914401 ROTOR , pckd up 1 4681EA2001T (Drain pump)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA

Near Omaha, Nebraska 68134

Gary

Job Details: 12/21/2022

"Recall, frozen back evaporator cover. Temperatures in freezer and fridge with recommended temps. Put unit on force defrost. Found mullion miss top part and letting in warm air. This also contributes the frost built up in the evaporator cover. Customer insist of fixing it themselves. Quoted customer for parts and labor . If customer is unable to resolve this issue and approves the repair, office will have to reschedule for a return visit with part if available on the market. Before leaving canceled forced defrost.; ordrng

We serviced a

JENNAIR RANGE/COOKTOP GS

Model JGD8345ADB

Near Gretna, Nebraska 68028

Vince

Job Details: 12/21/2022

"Return with parts. Installed new gas valve. Unit continues to spark. Unit will need additional parts. Thank you, from your Hometown Hero, Vince!"

We serviced a

FRIGIDAIRE MICROWAVE OVEN

Model FPBM3077RFB

Near Omaha, Nebraska 68137

Gary

Job Details: 12/21/2022

"Customer states that unit has no power, customer checked the fuse box and wall outlet everything power. Upon inspection I found door un even, when door to microwave is shut, it has resistance when opening. Checked door hinch, found bottom hinch is not where it's supposed to be. It's visible that a spot weld is not holding anymore. Everytime door is opened it puts pressure on the lower door switch, now bottom switch defective that blew the fuse and both needs replacing. Even though replace ,if door is not corrected , issue will come back. Door assembly on the market cost to same as a new unit. Recommended customer to shop for new unit.; dspstn on spec-tagged invntry: 3 28QBP0496 SWITCH 1/4 SPDT and 2 WPM0805101 FUSE,20AMP"

We serviced a

GE REFRIGERATOR

Model GSHS6LGBBHSS

Near Omaha, Nebraska 68134

Gary

Job Details: 12/21/2022

"Returned with parts and custo.er had already emptied freezer. Went straight to work, when evaporator cover removed the unit had normal frost pattern until defrost cycle kicked in. While disassembling unit and installing new part the defrost was just completing while I was putting everything back together. New fan motor assembly installed and unit now circulating cool air."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW

Near Waterloo, Nebraska 68069

Derek

Job Details: 12/21/2022

"Inspected unit. 22 and 25 error codes are active. Started forced defrost and disassembled machine. Removed evaporator cover and found original components installed. Provided quote to customer for new evaporator cover, new defrost thermistor, and packaged water leakage kit. Customer approved. Installed new sensor, bent the refrigerant lines, installed the updated drain probe, and replaced the evaporator cover. Reassembled interior then pulled the fridge away from the wall. Removed factory drain lines and installed updated parts. Cycled power and verified error codes are gone. Job is complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA81-05595A RTV OEM DOW 3140 , 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Omaha, Nebraska 68154

Shannon

Job Details: 12/21/2022

Rack adjuster broken ; dspstn on spec-tagged invntry: 1 W10712395 ADJSTR KIT/2 *INSTRUCTION

We serviced a

JENNAIR DISHWASHER

Model JDTSS246GS0

Near Lincoln, Nebraska 68510

Megan

Job Details: 12/21/2022

"Customer had already resolved heat issue with turning up water heater in home. Unit has been leaking from the door on the lower left-hand side insulation damp and water marks on the floor ran diagnostic, no leaking at this time however removed hard water build up on door gasket, And excessive surface in bottom of the tub, advised vinegar of dissolving weird hard water buildup from gasket and advise customer to repeat until no more bubbles Dishwasher machine cleaner or vinegar oil message of dissolving bubbles.; dspstn on spec-tagged invntry: 1 W10703867 ELEM-D/W and 1 W11177741 GASKET-DR"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ

Near Lincoln, Nebraska 68502

Megan

Job Details: 12/21/2022

"Commercial unit not spinning out clothes, previous servicer replaced counter balance ring. But tenants state sound during final spin is worse and not spinning out clothes. Multiple parts needed, customer calling whirlpool to transfer ticket to us; ordrng 1 W11092242 (Gearcase), dspstn on spec-tagged invntry: 1 WPW10276397 PUMP"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59M6850SG/AA

Near West Des Moines, Iowa 50265

Kris

Job Details: 12/21/2022

Found door hinges bad ordering in new hinges for machine ; ordrng 2 Dg94-01120c (Support hing DM)s and 2 Dg94-01139c (Main hing DM)s

We serviced a

LG REFRIGERATOR

Model LFX31925ST/08

Near West Des Moines, Iowa 50265

Kris

Job Details: 12/21/2022

Adjust door with locking nut done

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model ME17R7021ES

Near Des Moines, Iowa 50320

Kris

Job Details: 12/21/2022

Complaint of no heat magnetron is bad ordering parts ; ordrng 1 OM75P-21-ESGN (Magnetron DM) and 1 DE97-00753A (Cap DM)

We serviced a

GE REFRIGERATOR

Model GFE26JMMAFES

Near Chicago Precinct, Nebraska 68022

Derek

Job Details: 12/21/2022

"Customer states that water leaks out of the door when dispenser is used. Tested machine. Pressing the dispenser paddle properly dispenses water into a cup at the front of the machine, however, the ice maker also begins filling with water, overflows, and leaks. Checked valve and found lines installed properly. Tested for broken wiring in door and checked harness connectors on top of machine. No issues are visible or found. Removed diodes from distribution valve wiring to test them and found the diodes working properly. Pulled fridge and checked wiring at isolation valve and main pcb. Tech found no indicators of failure. Due to findings, tech is unable to provide an appropriate quote as diagnosis is incomplete. Tech believes that the distribution valve, dispenser door, and main pcb should be replaced. Tech suggests that customer contact manufacturer to try to get coverage for issue, as machine is only 2 years old. Job is complete."

We serviced a

LG REFRIGERATOR

Model LRFVS3006D/01

Near Council Bluffs, Iowa 51503

Travis

Job Details: 12/21/2022

Tech was assigned as a helper;

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG/AA

Near Bellevue, Nebraska 68123

Kyle

Job Details: 12/21/2022

Customer states unit is not cooling properly. Inspected unit ff temp 42* fz temp 70*. Removed fz evap cover found no frost pattern. Compressor is running and unit has no error codes. Unit has a system issue ordered compressor filter drier and ff evap will need to schedule return visit; ordrng 1 MSV172AL2J/SM3 (Compressor) and 1 DA96-00660J (FF evap) and 1 DA81-06006B (Drier)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near La Vista, Nebraska 68128

Mike C

Job Details: 12/21/2022

"Customer complaint of water leak under unit. Found leak in sump and whole assembly must be replaced W11085683. Service be collected and is good for 30 days.; dspstn on spec-tagged invntry: 1 8269144A DRN HOSE 6FT 1 W10876537 PUMP-DRN , and 1 W11177741 GASKET-DR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA

Near Omaha, Nebraska 68105

Mark F

Job Details: 12/21/2022

"Customer states unit is not making any ice. Pulled error codes and unit did not display any. Cycled ice maker and unit did not harvest. Plugged into Hass and had c14 and c39 error codes. Removed auger and heater was open. Applied RTV around ice compartment. Installed all new parts and main PCB. Ran HASSOQC. Unit passed. Ran ice maker test. Unit passed. Unit operating properly. Please allow 24 hours for unit to produce ice.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA92-00592A PCB-MAIN , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , and 1 DA97-15217D ICEMKR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Omaha, Nebraska 68105

Mark F

Job Details: 12/21/2022

Customer states ice maker isnt working and drips at times. Put unit in diagnostics and called for water. Could hear humming but no water. Took unit out of diagnostics and put a cup for water. Water barely came out of unit. Removed main water line and turned it on. Water was barely coming out of main line. Recommended a plumber to the customer to get house pressure back up first.; dspstn on spec-tagged invntry: 1 W10873791 ICEMKR

We serviced a

GE STACK WASH/DRY

Model GUD27ESSMWW

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/21/2022

"Customer states unit is not heating. Found fault in unit drum thermostat. Recommend replacing unit drum thermostat. Customer approve repairs. Installed new drum thermostat. Unit is now operating properly. Build for balance. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

JENNAIR OVENS ELECTRIC

Model JJW9830DDP

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/21/2022

"Customer states that unit will not broil on upper element. Found fault in unit control board. Control board will need to be polled and sent off for repairs. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

KENMORE WASHER

Model 796.402729

Near Omaha, Nebraska 68124

Brandon

Job Details: 12/21/2022

"Replaced torn boot, all 3 dampeners and a new heater w/ temp sensor. Tested unit after to make sure nothing was leaking and everything was working properly. Unit is working as intended. Job complete. ; ordrd 1 4986ER0004F (Boot)"

We serviced a

WOLF RANGE/COOKTOP GS

Model DF364G

Near Omaha, Nebraska 68130

Koby

Job Details: 12/21/2022

"Customer states unit wont maintain temperature after preheat. Ran test cycle and unit heated to 350 but has trouble maintaining temp. Recommend replacement of bake element. Would need to order part to install upon return. Thank you, from your Hometown Hero, Koby!"

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Omaha, Nebraska 68135

Dom

Job Details: 12/21/2022

"Customer states unit is making a loud noise when in spin cycle. Unit will need new hub, rotor and stator."

We serviced a

MAYTAG WASHER

Model n/a

Near Omaha, Nebraska 68108

Dom

Job Details: 12/21/2022

Customer canceled appointment.

We serviced a

LG WASHER

Model WM8000HVA

Near Bellevue, Nebraska 68147

Mike C

Job Details: 12/21/2022

"Customer complaint of a loud, squealing noise when water was filling. Inspection found hot water valve had debris that restricted flow and caused a whining noise. Recommend replacing hot water valve. Customer approved repair. Replaced component and tested with no leaks. Customer installed copper elbow attached to valve was not reusable as part leaked. Removed elbow and connected water supply line directly to water inlet valve. Job complete.; dspstn on spec-tagged invntry: 1 5220FR2006H VALVE and 1 5220FR2075L VALVE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SG/AA

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/21/2022

"Customer states unit is not producing ice. Found fault in unit ice room. Recommend ice room update. Repair is covered by customer warranty. Preformed ice room update. Unit is now operating properly. Please allow 24 hour for unit to begin making ice. Please dispose of first few batches of ice. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02656A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

GE PROFILE OVENS ELECTRIC

Model JT955S0F3SS

Near Omaha, Nebraska 68142

Hunter

Job Details: 12/21/2022

"Customer states unit is making a noise. Found fault in unit cooling fan. Recommend replacing cooling fan assembly. Customer approved repair. Installed new fan assembly. Unit is now operating properly. Balance was collected on previous visit. Job complete Thank you, from your Hometown Hero, Hunter"