Derek

Hometown Hero Appliance Repair Rated 5.0 out of 5 stars based on 805 customer reviews

We serviced a
LG DISHWASHER
Model LDFN4542B
Near Gretna, NE 68028
Derek
Job Details: 06/24/2025
Customer says that the lower spray arm broke apart and then she got an AE error code. Pump was running constantly so she powered the dishwasher off at the breaker panel. Customer resupplied power and tech began an express wash cycle. Dishwasher completes the 34 minute cycle without any issues or error developing. Lower spray arm is warped and likely will need to be replaced to prevent issues from reoccurring. Tech gave a quote for replacement and the customer
We serviced a
GE PROFILE DISHWASHER
Model PDT775SBN3TS
Near Omaha, NE 68137
Derek
Job Details: 06/24/2025
Customer says that the dishwasher won't drain. Tech connected newfi and confirmed a drainage error is stored. Ran diagnostic tests machine passes without any issues. Exited newfi tests and ran a 60 minute consumer cycle. Dishwasher continued to work properly workout any stalling or issues. Tech is unable to replicate the issue at this time. Tech explained that a replacement pump or computer may be required if issues continue. Job is complete.
We serviced a
MAYTAG WASHER
Model MHS6630HW0
Near Chicago Precinct, NE 68022
Derek
Job Details: 06/24/2025
"Cuwtomer says that the washer is working properly. Has had the f9e1 error code occur twice over the past three months and wants it checked out. Tech recalled errors and confirmed f9e1 is stored. Started a quick wash cycle. Unit locks, fills, agitates, drains, and spins without issue. Cavitation is occurring and no extra water is heard escaping. Disassembled unit and removed the filter. Filter is clean and only has a single hair tie in it. Reinstalled filter and reassembled washer. Ran two more test cycles and still no issues. Tech explained findings to the customer and what the possible failures are. Either the pump is intermittently failing or the pressure monitoring system is losing the ability to measure how full or empty the washer is. Tech explained pricing between both series of repairs and customer wants to hold off on proactive repairs due to cost and age. Job is complete."
We serviced a
KITCHENAID OVENS ELECTRIC
Model KODE500ESS02
Near Bennington, NE 68007
Derek
Job Details: 06/24/2025
"Customer states that the right side of the oven seems hotter than the left. Customer has to rotate items when cooking which she says she didn't have to do before. Tech checked errors and found one for a communication error. Error appears to have been caused by the replacement of the display panel and needs no addressing. Checked that the thermal couples are reading accurately in diagnostics. Removed racks and covers inside upper oven and placed digital thermometers side by side in the oven to measure right and left side temperatures. Started 350 degree bake and monitored. Sensors are reading within 3 degrees of one another through the entirety of the preheat and continue to maintain within 2 or 3 degrees during temperature cycling. Tech looked at interior of the oven for signs of what may be causing the issue. Customer has a foil drip sheet placed in the oven on a lower rack. Foil sheet will interrupt convection currents and can cause uneven heating. Oven's vent is located on the front left side of the oven, meaning that the front left side of the oven will see the most fluctuations of temperature. Lights are both located in the side walls with the right side light being positioned higher than the left. These three factors appear to be the only influencing aspects of the oven. Tech sees no issues, again, after running a series of temperature tests on consecutive visits. Bake element, broil element, and convection elements are single stage heaters and have no variability in their heating capacities and all are heating properly. Tech finds no issue with the oven and found calibration to be proper. Job is complete."
We serviced a
MAYTAG REFRIGERATOR
Model MBB2255GEW
Near Omaha, NE 68130
Derek
Job Details: 06/24/2025
"Customer states that the cooling seems to be fine now, however, the lower freezer drawer does not slide properly and the interior light does not work. Tech inspected the freezer. Temperature is 7 degrees and unit is actively cooling. Freezer light switch is covered in ice and is being held in the closed position. Started forced defrost of the unit and used a fan to blow ambient air into the compartment. Door was definitely ajar as ice up has occurred. Tech searched for cause of the issue and found the lower plastic bin for the freezer has fallen off of the track system. Tech is uncertain if issue is from disassembly or from customer loading and using the unit (machine was not in use previously). Tech reinstalled the lower bin and verified that it is sitting properly on the rails. Allowed defrost to complete and wiped excess water out of the unit. Job is complete."
eric sanders
Omaha, Nebraska
WHIRLPOOL DRYER
WED5000DW2
06/20/2025
Tyler Riggert
Chicago Precinct, Nebraska
LG MICROWAVE OVEN
MVEM1721F.BRSELGA
Excellent service and hope to have him back again for any future repairs.
06/20/2025
Tim
Omaha, Nebraska
LG REFRIGERATOR
LRTLS2403S
Great experience. Derek checked over our refrigerator and provided us with good information. Friendly and professional from start to finish.
06/20/2025
Debe
Omaha, Nebraska
KITCHENAID DISHWASHER
KDTM404ESS2
Derek has excellent technical and customer skills. Appreciated his honesty and experience.
06/18/2025
Happy
Springfield, Nebraska
WHIRLPOOL REFRIGERATOR
WZF34X16DW00
Derek did a super-duper job. He explained and showed things in great detail. Really glad we called Hometown Hero and got to work with Derek! Thank you!
06/16/2025