Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

Call

Text

Schedule

We serviced a

SAMSUNG WASHER

Model WA45M7050AW/A4

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/29/2023

Customer states unit gave a c4 error code. Ran unit through diagnostic testing in service mode. Unit is currently operating properly. Ran unit through quick cycle and unit completed cycle without issue. Unable to recommend repair at this time. Collected service fee. Job complete Thank you, from your Hometown Hero, Hunter

We serviced a

FRIGIDAIRE MICROWAVE OVEN

Model FPMO227NUFA

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/29/2023

Customer states unit is not heating. Found fault in unit microwave magnetron. Recommend replacing magnetron. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 1 DE59-00002A DIODE

We serviced a

GE RANGE/COOKTOP EL

Model JB655SKBSS

Near Lincoln, Nebraska 68521

Derek F

Job Details: 12/29/2023

Upon inspection the oven had lost power while cooking. I first pulled the unit and tested for power at the terminal. There was no power present and no signs of electrical damage. I then went and flipped the breaker to the unit and power was restored. Finally, I tested the functions to ensure there wasnt a short within the oven. The oven is operating properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

SAMSUNG DRYER

Model DZ448AEP/XAA

Near Lincoln, Nebraska 68512

Derek F

Job Details: 12/29/2023

Upon inspection the dryer would tumble but not heat during cycles. I first confirmed a good 240V at the outlet. I then disassembled the dryer and gained access to the heater. I then tested the thermostat, hi limit tco, heater coils and outlet tco. All came back ok except for the hi limit tco. A new heater assembly would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Papillion, Nebraska 68046

Austin

Job Details: 12/29/2023

Customer states unit is not producing ice and the ice maker is frozen up. Installed new ice maker, auger drain tube, and main board.

We serviced a

SAMSUNG DRYER

Model DVE54R7600C/A3

Near Omaha, Nebraska 68136

Koby

Job Details: 12/29/2023

Customer states unit is not heating. Inspected unit and found that hi limit tco on heater assembly has failed. Found that tco failed due to restricted vent. Recommend replacing tco and cleaning unit and vent. ; dspstn on spec-tagged invntry: 1 DC93-00154A HEATER 2 STAGE (GRACE)

We serviced a

GE PROFILE WASHER

Model GTW840CPN0DG

Near Omaha, Nebraska 68136

Koby

Job Details: 12/29/2023

Customer states controls are locked. Unlocked controls and ran test cycle, unit functions properly. Instructed customer on how to lock and unlock the control panel. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB755DW2

Near Gretna, Nebraska 68028

Koby

Job Details: 12/29/2023

Customer states unit does not function and displays F4E4. Inspected unit and found that thermal fuse failed when dryer overheated due restricted ventilation. Recommend replacement of fuse.

We serviced a

GE REFRIGERATOR

Model GDE25EYKHRFS

Near Martell, Nebraska 68404

Kevin

Job Details: 12/29/2023

Installed valve and icemaker.

We serviced a

GE REFRIGERATOR

Model PFS22SISDSS

Near Omaha, Nebraska 68132

Mark

Job Details: 12/29/2023

Customer states unit is making hammering sound, quoted for valve replacement ; dspstn on spec-tagged invntry: 1 GSWF FILTER-WTR and 1 WR57X10051 VLV - WR57X10032

We serviced a

U-LINE ICEMAKERS - GRID

Model U-ADA15IMS-00B

Near Omaha, Nebraska 68102

Mark

Job Details: 12/29/2023

Customer states unit isnt making ice, needs valve replaced ; dspstn on spec-tagged invntry: 1 80-54381-00 COLD CNTRL

We serviced a

GE WASHER

Model GTWT1000M0WW

Near Omaha, Nebraska 68112

Mark

Job Details: 12/29/2023

Customer states unit fills until flooding tub, pressure sensor needs adjusted and hose cleared. Will replace switch if issue returns; dspstn on spec-tagged invntry: 1 WH23X10030 PUMP

We serviced a

JENNAIR MICROWAVE OVEN

Model JMW2430DP01

Near Roca, Nebraska 68430

Ali

Job Details: 12/29/2023

Removed the old user interface assembly and installed the new assembly. Ran a quick cycle on the microwave and oven to confirm proper operation. Unit is now operating properly. Ali!

We serviced a

LG OVENS ELECTRIC

Model LREL6325F/00

Near Lincoln, Nebraska 68516

Derek F

Job Details: 12/29/2023

Upon inspection the oven had a bad smell when baking. I first removed the back panel and also confirmed the unit had a good 240. I then inspect the element terminals and wiring and found no evidence of electrical damage. I then inspected the main control and found no issues. I then inspected the oven cavity and found no signs of damage or melting on the broil element. The bake element is hidden and would not be affected. I then let the oven preheat to 350°F and the oven operated properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 WB17T10011 TERM BLOCK

We serviced a

SAMSUNG WASHER

Model WA45N3050AW/A4

Near Lincoln, Nebraska 68506

Derek F

Job Details: 12/29/2023

Upon inspection the washer had stopped in the spin cycle and wouldnt go forward. The units drum was not spinning freely. I removed the wash plate and tub cover. I found parts of a pen under the wash plate and between the tub and outer tub. I removed both and reassembled the unit. I then ran HASS diagnostics and the washer passed.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAESG/AA

Near Lincoln, Nebraska 68506

Derek F

Job Details: 12/29/2023

Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. installed the auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DA97-14474C ICE BCKT 1 DA81-05595A RTV OEM DOW 3140 , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , and 1 DA82-02714A ICEMKR UPDATE

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Papillion, Nebraska 68133

Austin

Job Details: 12/29/2023

Customer states unit is powering off in a cycle. Found unit will need a gear case

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near West Des Moines, Iowa 50266

Alex

Job Details: 12/29/2023

Customer compliant is that unit is not making ice. Found ice blocking rotation of fingers. Removed ice maker and freed ice. Reinstalled ice maker tested. Ice maker cycled and called for water. Left quote with customer for ice maker replacement. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835BC4

Near Omaha, Nebraska 68124

Mark F

Job Details: 12/29/2023

Customer states unit is leaking oil spots on clothes intermittently. Looked around inner tub and noticed melted felt glue in a few different areas, suspect could possibly be a cause of clothes staining intermittently, but could not know definitely. Suggest a felt removal and drum cleaning and apply new felt and glue.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDBSR/AA

Near Omaha, Nebraska 68154

Derek

Job Details: 12/28/2023

"Customer has concerns about previous diagnosis as fridge has shut off again and stopped cooling. Tech explained that the fan placed behind the machine was only meant to be temporary. Compressor and sensors noticed that the condenser fan error was active and components likely started to overheat, forcing computers to shut operations down. Tech explained that if the replacement fan does.not fix the issue, that tech will refund customer her money. Customer agreed to continue with repair. Tech installed new condenser fan assembly and watched machibe for 3 to 4 minutes. Compressor turns back on, on its own, and cooling begins again. After another 5 minutes have passed, tech felt discharge line on compressor and line is very hot to the touch, confirming that cooling is actively occurring. Continued monitoring machine for remainder of time window and temperature has decreased from 79 degrees down to the low 50s over the span of roughly 25 minutes. Machine passes testing and just needs time to cool back down the rest of the way. Job is complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA94-02679D PCB"

We serviced a

ASKO DISHWASHER

Model DFI663

Near Omaha, Nebraska 68154

Travis

Job Details: 12/28/2023

Customer states unit trips breaker. Breaker off on arrival. Tried to reset. Immediately trips. Unit has a dead short. Went to uninstall unit. Mounting screws are completely stripped. Was able to get left screw out but cannot get right side out. Customer will need contractor out as may have to damage cabinets to get screw out. Also suspect unit is tripping breaker because unit is mis wired at power supply. Told them once unit is out to have contractor check wiring. If cannot figure out to give us a call

We serviced a

GE RANGE/COOKTOP EL

Model JGB700SEJSS

Near Omaha, Nebraska 68104

Mark

Job Details: 12/28/2023

"Customer states unit isnt heating evenly, verified normal operation"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Omaha, Nebraska 68134

Mark

Job Details: 12/28/2023

"Customer states unit is getting frost on top shelf, unit has occasional door air leak"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Linwood, Kansas 66052

Chance

Job Details: 12/28/2023

Customer states ice maker not working and not dispensing water and smelling smoke. Samsung will be in contact with customer with in 2 to 4 business days.

We serviced a

CRITERION DRYER

Model CDE41N1AW

Near Omaha, Nebraska 68111

Mark F

Job Details: 12/28/2023

Customer states dryer leaks water out of the front. Door seal is good. Turned dryer on and removed vent. Dryer is blowing good air. Inspected vent extension from the dryer to the house. Vent was clear but had significant condensation insides. Walked around house to attempt to find exhaust vent. Could not find. Can see signs of water damage inside laundry room at top of ceiling where suspected venting goes. Landlord will need vent line inspected.

We serviced a

LG DRYER

Model n/a

Near Norwalk, Iowa 50211

Alex

Job Details: 12/28/2023

Customer no longer needed unit looked at.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Waukee, Iowa 50263

Mike

Job Details: 12/28/2023

Unit is 2* in the freezer and 50* in fridge. Found fresh food evaporator was frozen up. Tested defrost sensor and it was reading 45* when it was 20*. U it is never going into a defrost cycle due to sensor being out of range. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL

We serviced a

LG REFRIGERATOR

Model LFX28968ST

Near Gardner, Kansas 66030

Chance

Job Details: 12/28/2023

Customer states unit is not cooling. Inspected unit and found all fans working properly and compressor running. Unit was at room temperature. Unit will need new compressor and filter dryer.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134

We serviced a

SAMSUNG LAUNDRY CENTER

Model DF10A9500CG/A1

Near Lincoln, Nebraska 68516

Derek F

Job Details: 12/28/2023

"I arrived today with the part to complete the repair. I first disconnected power and gained access to the steamer assembly. I then removed the failed heater and installed the new one. I then reassembled the air dresser and reconnected power. Finally, I ran HASS OQC and the unit passed. Thanks for choosing Hometown Hero Appliance Repair. "

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Lincoln, Nebraska 68510

Derek F

Job Details: 12/28/2023

Upon inspection the refrigerator evaporator had ice build up and the unit had started to warm. I first cleared all the ice and made sure the refrigerator had good air flow. I then informed customer of proper loading as the unit was overfilled. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

LG WASHER

Model WM3370HWA

Near Norwalk, Iowa 50211

Alex

Job Details: 12/28/2023

Customer complaint

We serviced a

WHIRLPOOL DUET WASHER

Model WFW9150WW00

Near Omaha, Nebraska 68144

Travis

Job Details: 12/28/2023

Customer states unit will not always complete cycle and has progressively gotten worse. Collected errors codes. F1 e9. F9 e2. Both related to drain pump. Tried to run pump. Will run for a few seconds then error out. Kept trying until water was drained. Would run varying length of time. Removed toe kick. Check motor resistance. Will not give a stable reading and bounces all over. Pump is failing and needs replaced. Installed new pump and ran unit. Ran for a it then gave new code. F1e1 which is board communication error. Inspected board. No obvious failures. Would need new board. Customer does not wanna continue repair. Removed pump from unit. ; dspstn on spec-tagged invntry: 1 WPW10253483 LATCH

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63T8911SS/AA

Near Clive, Iowa 50325

Alex

Job Details: 12/28/2023

Return with parts. Replaced both inverters and main board. Tested unit and oven and all elements are now operational and no error is being thrown. Job complete.

We serviced a

WOLF OVENS GAS

Model DF304

Near Omaha, Nebraska 68132

Travis

Job Details: 12/28/2023

Customer states that unit was beeping randomly. Also states cant close display. Inspected unit. Bottom half of display buttons do not responds. Removed bull nose. Plunger is broken. Disconnected display and reconnected. All buttons now responding. Suspect beeping was caused by control panel issue and recommend replacement.

We serviced a

SAMSUNG OVENS ELECTRIC

Model NE63A6751SS/AA

Near Shawnee, Kansas 66227

Nate

Job Details: 12/28/2023

Customer states the oven is burning everything they cook. Ran tests on the components and everything tested good. Ran thermocycling tests and average temperature equaled 356 on a setting of 350 degrees Fahrenheit.

We serviced a

WOLF RANGE/COOKTOP EL

Model CI152TF/S

Near Clive, Iowa 50325

Mike

Job Details: 12/28/2023

Ustomers complaint is that sometimes when she goes to turn a zone on it will blink the setting lights and then shut off. Could not replicate the issue myself but she has had it happen several times. However I did notice that sometimes when she was turning it on she was pressing on and swiping over to set the level. I instructed her to press the on button then just touch where she wants the level set as sometimes when swiping it was not detecting the touch. Called tech-line and they couldnt help as I cannot replicate the issue.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TF7

Near Papillion, Nebraska 68046

Kyle

Job Details: 12/28/2023

Customer states ice is not dispensing properly. Inspected unit found ice maker is tilted when reaches home position and when fills sprays out of left side of ice maker. Ice is clumping together and can not dispenser from bin. Unit needs new ice maker. Installed new ice maker unit tests ok. Job complete

We serviced a

MAYTAG WASHER

Model MHWE450WW02

Near Lincoln, Nebraska 68510

Ali

Job Details: 12/28/2023

Installed the new assembly and ran multiple cycles to confirm there was no leaks. Unit is now operating properly. Ali!

We serviced a

GE RANGE/COOKTOP EL

Model JBP24B0B2AD

Near Omaha, Nebraska 68144

Koby

Job Details: 12/28/2023

"Customer states door will not open. Inspected unit and found that left hinge is completely seized and right hinge has fallen out of hinge slot. Was able to open door and found excessive wear to hinges, especially left hinge causing the unit to be difficult to open. Recommend replacement of hinges."

We serviced a

DACOR MICROWAVE OVEN

Model DOC30M977DM

Near Chicago Precinct, Nebraska 68022

Koby

Job Details: 12/28/2023

Customer states control panel does not respond properly while in use and sometimes the unit will not heat. Inspected unit and found that display control board is failing. Recommend replacement of control panel.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Omaha, Nebraska 68135

Koby

Job Details: 12/28/2023

"Customer states unit is not making ice. Found that unit has 39C code. Ice maker has failed to find its home position. Replaced ice maker, ice bucket, main pcb and sealed ice room. Ran test cycle, unit functions properly. Job complete."

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Omaha, Nebraska 68136

Koby

Job Details: 12/28/2023

"Customer states unit will not fill, just hums. Started test cycle, unit started properly. Put unit into diagnostic mode and found an F3 error, locked motor error. Pulled unit out and leaned unit back and found that gear case is leaking oil and is causing belt to slip. Recommend replacement of transmission and belt."

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Grimes, Iowa 50111

Alex

Job Details: 12/28/2023

Return with parts. Replaced ice case route and tested. Damper is properly opening and closing. Dumped water down shoot and no leaks detected. Collected remaining balance. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Des Moines, Iowa 50320

Alex

Job Details: 12/28/2023

Customer states they are missing the bottom bin on the freezer door. Parts department looked up freezer bins and this model only comes with two bins on the freezer door. Informed customer about bins. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDRS

Near Clive, Iowa 50325

Mike

Job Details: 12/28/2023

Unit stopped making ice. Checked error codes and there are none stored. Tried the test button and the ice maker did not respond. Checked power to the ice maker and its getting power.

We serviced a

SAMSUNG DRYER

Model DV350AGW/XAA

Near Des Moines, Iowa 50321

Alex

Job Details: 12/28/2023

"Customer compliant is that unit is not starting. Removed top and found no belt on drum. Disassembled unit and idler is in good condition and spinning freely. Found belt has snapped. Quoted customer for belt replacement. Customer approved repair. Replaced belt and reassembled unit. Tested unit and unit is now spinning and heating. Collected balance. Job complete.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC32-00007A THERMISTOR , 1 DC47-00016A THERMAL LIMITER , and 1 DC93-00634A IDLER ASM"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR/AA

Near Papillion, Nebraska 68046

Kyle

Job Details: 12/28/2023

Customer states ff temp is fluctuating too much. Inspected unit ff temp 38* fz temp 10*. Removed ff evap cover top half of evap has good frost pattern lower is partial. Checked temp sensors they are in spec. Unit has no error codes stored. Ran forced cool found evap temp will not drop below 20*. Unit has a sealed system issue will need compressor filter drier and ff evaporator ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

LG WASHER

Model WT7100CW

Near Wahoo, Nebraska 68066

Mike F

Job Details: 12/28/2023

"Customer had video of unit giving LE1 error code. Code is for foreign object pulsator and inner tub. Had customer add clothing to washer and started on normal cycle. Let unit fill and adjust clothing. Cancelled normal cycle and out into spin only. Unit began to drain and then reached spin, no unusual noise was heard. Tub rotators freely. Removed pulsator and checked for foreign objects. Found no object between pulsator and inner tub. Used flashlight to shine through outer tub, found no foreign object. Reassembled pulsator, and restarted washer on speed wash. Washer completed speed wash. If recall, will want to redo transmission, replace suspension, stator, rotor and pcb. Parts in notes."

We serviced a

GE DISHWASHER

Model GDT545PSJ6SS

Near West Des Moines, Iowa 50265

Mike

Job Details: 12/28/2023

User interface control will stop working and then randomly come back and will also beep randomly at times. There is a software update that fixes this issue if the control will power on. Control is currently powering on and working.

We serviced a

SAMSUNG REFRIGERATOR

Model RF22N9781SR/AA

Near Spring Hill, Kansas 66083

Chance

Job Details: 12/28/2023

Customer states freezer not cooling. Inspected unit freezer not cooling compressor and fans running. Refrigerator still cooling.

We serviced a

MAYTAG DISHWASHER

Model MDB6650AWB

Near Omaha, Nebraska 68132

Mark

Job Details: 12/28/2023

"Customer states unit isnt draining, needs replaced due to wash motor nla"

We serviced a

SAMSUNG WASHER

Model WF45B6300AP/US

Near Olathe, Kansas 66062

Chance

Job Details: 12/28/2023

"Customer states unit will lock itself and not function after about 8 loads. Inspected unit, found no issues. Ran Hass OQC and unit passed and had no error codes. Tested unit multiple times with no issues found. Advised customer to video issue and contact Samsung as there is not a part to replace to fix issue. Job complete. ; dspstn on spec-tagged invntry: 4 DC66-00470D DAMPERS"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Olathe, Kansas 66062

Chance

Job Details: 12/28/2023

"Customer states unit is not moving past sensing cycle. Unit will need new main PCB. ; ordrng 1 W11116592 (Main PCB (KC)), dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 DRIVE SPLUTCH KIT , 1 W10913953 ACTUATOR , and 1 W11307244 LID LOCK LATCH ASM 3 WIRE"

We serviced a

GE REFRIGERATOR

Model GBSCOHCXCWW

Near Urbandale, Iowa 50322

Alex

Job Details: 12/28/2023

"Customer complaint is that units ice maker is not working. Found ice maker is frozen over. Cleared ice and reinstalled ice maker. Every time door switch is hit valve sends water through to ice maker, causing it to overfill. Unit will need a new ice maker. Quoted customer for new ice maker. Customer approved repair. Replaced ice maker. Tested ice maker and ice maker is cycling and filling properly. Collected balance. Job complete.; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near West Des Moines, Iowa 50265

Mike

Job Details: 12/28/2023

"Complaint is that unit is not washing dishes very well. Checked error codes and have a 7c vane not detected error. Inspected and found a medicine cup blocking the spray arm from returning to the home position. Showed customer and removed cup. Also the upper basket spray arm keeps popping off of the dish rack, found the tab the secures it to be faulty, and will need to be replaced. ; ordrng 1 Dd97-00559a (Spray arm assembly drop ship to customer), dspstn on spec-tagged invntry: 1 DD97-00484D MOTION ASM and 1 DD97-00501E VANE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6600QLAA

Near Overland Park, Kansas 66223

Chance

Job Details: 12/28/2023

"Customer states unit is not making ice at the proper rate. Inspected unit and found water line and everything seemed to be functioning properly with good flow and good fill when testing ice makers. Unit was functioing normal. Job complete. ; dspstn on spec-tagged invntry: 1 DA97-21256B TUBE 1 DA97-21256C TUBE , 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Overland Park, Kansas 66224

Chance

Job Details: 12/28/2023

"Customer states unit is not dispensing ice. Found piece of ice stuck in the dispensing part of the bucket. Removed ice from bucket and tested unit, unit is functioning properly with no ice build up in ice room. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02663A PCB , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE PROFILE REFRIGERATOR

Model PVD28BYNBFS

Near Bellevue, Nebraska 68123

Kyle

Job Details: 12/28/2023

Customer states ice maker not working. Inspected unit ice fan is working ice room temp is 7*. Ran ice maker rake test found ice maker clicks fingers do not turn at all. Replaced ice maker unit tests ok. Job complete

We serviced a

FRIGIDAIRE OVENS ELECTRIC

Model Fpew3085kfb

Near Omaha, Nebraska 68022

Mike F

Job Details: 12/28/2023

"Customer states oven is heating but not staying hot. Found burnt wire connections and open bake element. Quoted 643.75, customer approved. Returning 1/5. ; ordrng 1 318231870 (Wire harness)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6301SR-OA

Near Omaha, Nebraska 68022

Mike F

Job Details: 12/28/2023

"Customer states ice maker is not working. Pressed cycle button on ice maker, ice maker failed to cycle. Connected fridge to HASS, C39 stored. Quoted customer for ice maker and rtv. Customer approved. Steamed out ice make and auger, applied rtv to inside and outside of ice house. Cycled ice maker, ice maker cycled and called for water. ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Omaha, Nebraska 68132

Travis

Job Details: 12/28/2023

Water over suds into drip tray causing code. Emptied tray. Unit now working properly

We serviced a

SAMSUNG DRYER

Model DV433ETGJWR/A1

Near Omaha, Nebraska 68118

Mike F

Job Details: 12/28/2023

Customer states dryer will not start cycle. Found failed blower TCO. Quoted to replace. Customer approved. Dryer is now operating as it should. ; dspstn on spec-tagged invntry: 1 DC64-00828B SWITCH-DOOR

We serviced a

LG DISHWASHER

Model LDF5545SS

Near Omaha, Nebraska 68116

Mike F

Job Details: 12/28/2023

Right bunting was not going in. Tightened side screw. Bunting is now staying in place.

We serviced a

VIKING REFRIGERATOR

Model VISB483DSS

Near Olathe, Kansas 66061

Nate

Job Details: 12/28/2023

"Customer states the door isnt closing fully and sealing up properly. Needs new door hinge assembly replaced and new door gasket. DOOR GASKET, REFRIGERATOR PB070296, SHIM-LOWER HINGE K2096449, SHIM-LOWER HINGE K2096450, HINGE ASM COMPLETE LR G3298648, PLATE-BOTTOM HINGE SUPPORT SXS PK900026"

We serviced a

FRIGIDAIRE DISHWASHER

Model FPID2498SF2A

Near Omaha, Nebraska 68104

Mark F

Job Details: 12/28/2023

"Customer states unit pools water in bottom of dishwasher. Initial inspection, found water over top of filter housing, and a torn door seal on bottom right. Started unit on 30 minute express wash. Unit ran through 4 wash cycles properly. No water leaks. Found no high loop under the sink. Propped drain line up. Called customer. Unit is operating properly."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR

Near Omaha, Nebraska 68142

Mark F

Job Details: 12/28/2023

"Customer states unit is not producing ice. 39c, 40c errors. Temps 39 and 0. Cycled ice maker. I/m got stuck in harvest portion of cycle and aborted cycle. Dropped cooling coil housing and observed ice block in the air channel. Unit needs ice maker update kit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Papillion, Nebraska 68046

Jacob

Job Details: 12/28/2023

Customer states unit is not making ice unit will need a new ice maker blower fan. ; dspstn on spec-tagged invntry: 1 W11658802 ICEMKR

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Papillion, Nebraska 68046

Jacob

Job Details: 12/28/2023

Customer states ice maker is leaked. Installed new ice maker.

We serviced a

SAMSUNG REFRIGERATOR

Model RT18M6215WW/AA

Near Omaha, Nebraska 68108

Kyle

Job Details: 12/28/2023

Returned with part replaced inverter found unit still has 3 flash error and compressor will not start. Verified compressor windings good from inverter and at compressor. Verified compressor is not grounded. Called tech line they said replace compressor. Ordered part will need to schedule return visit when it arrives ; ordrng 1 MSV4A1AL1R/TT3 (Compressor) and 1 DA81-06006A (Drier)

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model FGGF3036TFB

Near Omaha, Nebraska 68106

Kyle

Job Details: 12/28/2023

Customer states oven is not heating. Inspected unit found bad igniter. Installed new igniter found still not heating. Verified new igniter is good. Igniter is getting 120vac is not getting neutral. Found gas valve is reading open. Will need new gas valve #316031501

We serviced a

BOSCH DISHWASHER

Model SPE53U55UC/37

Near Lincoln, Nebraska 68504

Ali

Job Details: 12/28/2023

Installed the new water valve assembly and ran a few tests before reinstalling the unit. There was no signs of any leaks. Unit is now operating properly. Ali!

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Olathe, Kansas 66061

Nate

Job Details: 12/28/2023

Customer states the door still isnt opening properly after last repair. Ordering another door actuator and will return to replace and test. ; ordrng 1 Dd97-00256a (Door actuator (KC))

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF3

Near Bonner Springs, Kansas 66012

Nate

Job Details: 12/28/2023

"Customer states that the fridge is getting warm on occasion and causing items to sweat. Placed unit in test mode and activated the fans, compressor and tested the sensors. Fans all are moved and blowing air into the cabinet with no impedance and compressor is ramping up and off on command. Sensors all aligned with temp checks and were not showing open or short. Discussed over/under loading with provisions and avoiding covering up the temp sensor on the side wall but otherwise I can find no malfunction."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Omaha, Nebraska 68164

Derek

Job Details: 12/28/2023

"Arrived and found making acting unusually. Clicking is occurring inside the fresh food compartment. Everything the click is heard, both fans and the compressor shut off. After half a second or so, they all turn back on. 5 or 6 seconds later, the click occurs again and the cycle continues. Tech watched the problem occur for 3 minutes continuously. Lights inside fresh food zone stay illuminated the entire time. Dropped console to inspect the cold control assembly. With console down, tech removed wires from. Thermostat and used a wire to bypass it entirely. Machine now runs consistently without the unusual cycling occurring. Tech plugged wiring back into cold control and issue does not occur again. Watched machine for 20 minutes and cycling never happens. Tech provided quote for replacement cold control thermostat assembly and customer declined at this time due to cost of repair. Job is complete."

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Omaha, Nebraska 68164

Derek

Job Details: 12/28/2023

"Receptionist indicates that the washer is making a loud squeaking noise and it's not washing well. Wonders if the belt or other components need lubricated. Tech spun basket by hand and found suspension soft, agitator loose, and sqeaking noise occurring from drive components when basket is turning. Leaned washer back and removed belt guard. Belt is heavily worn and is fairly loosely attached. Transmission has been leaking oil for quite some time and oil has been dried up or wiped up previously. Connected via newfi device and ran tests and cleared error codes. Washer fills properly, agitates aggressively, drains out fully, locks the lid, and even reach full high speed spin. Washer is operational but needs repairs to address concerns of OOB in final spin and noise. Called manager listed for property and explained findings and provided quote. Customer declined repairs and will continue use until replacement washer can be purchased. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Omaha, Nebraska 68144

Mark

Job Details: 12/28/2023

Customer states ff evap is frosting up. Cleared frost and placed into timed defrost

We serviced a

SAMSUNG WASHER

Model WV60M9900AVA5

Near Papillion, Nebraska 68046

Jacob

Job Details: 12/28/2023

Customer states unit is not spinning properly and making a loud noise. Unit will need a back half rebuild. ; dspstn on spec-tagged invntry: 2 DC66-00470A DAMPER and 2 DC66-00470B DAMPER

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DWHO

Near Papillion, Nebraska 68046

Jacob

Job Details: 12/28/2023

Customer states unit is not working. Unit will need a new drain pump.

We serviced a

ASKO DISHWASHER

Model DF1663

Near Omaha, Nebraska 68114

Derek

Job Details: 12/28/2023

"Arrived in breakroom and found dishwasher door taped closed. Removed tape and door immediately wants to fall open. Carefully lowered door and found that the door does not articulate properly. Inspected right hinge area and noticed three distinct issues. Hinge pin which is supposed to be permanently attached to the frame of the dishwasher has broken off. Pin is used to locate the door properly and allow smooth opening and closure. With pin gone, the door has started resting on the tub lip. Tub lip is not cracked and ripped from weight and sharp metal-on-metal contact. Tub gasket is also torn due to sharp metal on door scraping against it. Uninstalled dishwasher and checked to see if anything could be installed in place of the pin and found that damage is too severe to repair. Hinge pin and the damaged tub lip are not repairable issues on this particular dishwasher. Tech explained and showed findings to Michelle, who indicated that she understood what has failed and that the dishwasher will need to be replaced due to issues. Michelle provided card for payment of the service fee. Job is complete."

We serviced a

WHIRLPOOL OVENS GAS

Model WFG540H0ES1

Near Gretna, Nebraska 68028

Koby

Job Details: 12/28/2023

"Customer states burners are not igniting properly. Adjusted pressures to different burners, unit functions properly. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Omaha, Nebraska 68132

Mark

Job Details: 12/28/2023

Customer states unit needs handles installed and overall checkup. Found that wiring harness and valves also need replaced for ice maker filing on dispenser press. ; ordrng 1 W11171078 (WIRE HARNESS) and 1 WPW10341329 (I/M VALVE - DOUBLE COIL)

We serviced a

GE PROFILE REFRIGERATOR

Model PYE23KSDSS

Near Omaha, Nebraska 68116

Travis

Job Details: 12/28/2023

Ice on top of evap which is hitting fan. Unit needs updated evap cover and software update. Did update. Will order part ; ordrng 1 WR17X13142 (Evap cover)

We serviced a

GE DISHWASHER

Model GDF610PGJ2WW

Near Omaha, Nebraska 68164

Travis

Job Details: 12/28/2023

Clogged drain caused to overflow. Remove piece of debris in sump causing blockage. Unit now operating properly.

We serviced a

BEKO REFRIGERATOR

Model BFFD3624XSS

Near Leavenworth, Kansas 66048

Nate

Job Details: 12/28/2023

Customer states the ice maker hasnt produced any ice since it was replaced. Freezer was set at 5 degrees Fahrenheit upon arrival. Ran service mode and tested ice maker components all worked. Called and talked with tech line and they recommended adjusting the temp setting to 0 and allow 24 hours to see if temp is brought down to make ice sensor trigger production. Either that or its a faulty main control board. ; ordrng 1 5976549401 (Main PCB (KC))

We serviced a

SAMSUNG WASHER

Model WF53BB8700AVUS

Near Omaha, Nebraska 68136

Derek

Job Details: 12/28/2023

"Customer says that they tried to do laundry and got an error code for the washer not draining out. Customer.manually emptied water through the emergency drain port and was able to spin clothes out. Customer removed the filter but found no debris inside and called for service. Insoected washer and removed filter assembly. Viewed inside and found no signs of debris. Reinstalled filter and connected via hass. Has allowed tech to run overall check up and machine passes without issue. Started and completed a rinse and spin cycle which also passes without any issues. Tech believes that some blockage must have been present inside the filter which created a drain blockage. Multiple large dogs live in home and have extremely thick, coarse fur; likely causing the issue. Tech suggests no repairs at this time, but may suggest replacement of drain pump if issues continue. Job is complete. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP"

We serviced a

GE WASHER

Model GTW460ASJ9WW

Near Council Bluffs, Iowa 51503

Hunter

Job Details: 12/28/2023

"Customer states unit will not drain. Found fault in drain hose connection and house plumbing. Unit hose has been sealed to plumbing. Unit needs an air gap to drain properly. House drain line is clogged and needs to be cleaned by a certified plumber unit unit unit itself is currently operating properly. Unable to recommend repair at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter"

We serviced a

GE CAFE RANGE/COOKTOP EL

Model CGY366P2M1S1

Near Omaha, Nebraska 68124

Austin

Job Details: 12/28/2023

Customer states igniter keeps clicking on unit. Adjusted knob position and secured in place.

We serviced a

MAYTAG DRYER

Model MEDB835EW4

Near Bennet, Nebraska 68317

Derek F

Job Details: 12/28/2023

"Upon inspection the dryer was screeching during cycles. I first disconnected power and gained access to the cabinet. I then checked the idler pulley and drum rollers for wear. The idler and 4 of the rollers were very worn and almost seized. I then replaced four rollers and the idler pulley. Finally, I reassembled the dryer and ran a test cycle. The dryer operates properly.Thanks for choosing Hometown Hero Appliance Repair. "

We serviced a

GE MONOGRAM DISHWASHER

Model ZDT800SPF1SS

Near Raymond, Nebraska 68428

Ali

Job Details: 12/28/2023

During inspection unit would not drain any of the water out. Tried to suck the water out on the sink side with my shop vacuum with no luck. Pulled the unit utilizing my floor protection and removed the entire drain line assembly. The line was clogged with grease buildup. Also cleaned all of the grease buildup within the sump. Ran a few cycles utilizing Newfi. Placed the unit back into its location. Finally I ran dishwasher cleaner before leaving. Unit is now operating properly. Ali! ; used 1 WX10X10209 (FINISH D/W CLEANER) from stock

We serviced a

FRIGIDAIRE FREEZER

Model FPFU19F8WF

Near Louisville, Nebraska 68037

Ali

Job Details: 12/28/2023

During inspection I checked water flow feeding the unit. Unit had proper water flow. Ran the unit in a diagnostic mode and cycled ice make and made sure it cycled properly. I then cycled the water valve and placed a cup under the fill port. Unit had little flow of water feeding the unit. The heater in the ice maker fill line is started to freeze up. Unfortunately the heater is foamed into the cabinet and the unit is unrepairable. Customer is going to contact their extended warranty program. Ali!

We serviced a

SAMSUNG REFRIGERATOR

Model Rs22HDHPNSR

Near Omaha, Nebraska 68142

Mark F

Job Details: 12/28/2023

"Customer states unit is not cooling. Temps at arrival 52 frz, 58 ff. Removed freezer evap cover to find frost only on inlet pipe. Set unit for force freeze, after 5 minutes no frost was developing beyond inlet. Unit is having a sealed system failure."

We serviced a

GE PROFILE DISHWASHER

Model PDT845SMJ0ES

Near Papillion, Nebraska 68133

Jacob

Job Details: 12/28/2023

Customer states unit is not draining. If unit has issues again will need a new drain pump.

We serviced a

LG REFRIGERATOR

Model LFXS30726S/03

Near La Vista, Nebraska 68128

Mark F

Job Details: 12/28/2023

"Customer states unit is not cooling and happened abruptly. Temps at arrival 65 ff & frz. No error codes on display. Verfied all lights, fans, and compressor running. No frost pattern on evaporators, nor any created when putting unit into force freeze. Unit is having a sealed system failure and needs rebuilt.; dspstn on spec-tagged invntry: 1 ADL73981017 EVAP"

We serviced a

LG WASHER

Model WT1901CK

Near Bennington, Nebraska 68007

Mike F

Job Details: 12/28/2023

"Customer states start button is not working. Removed top panel to view button, button is in good shape. Was able to touch button and washer would start. Put cover back on, and unable to get washer to start cycle. All other buttons responding to captive touch. Cleaned back of cover and tried again, unit start button is still unresponsive. Quoted 395.12 to replace user interface. ; ordrng 1 AGL74774119 (User interface)"

We serviced a

LG REFRIGERATOR

Model LFX25991ST/05

Near Council Bluffs, Iowa 51503

Mark F

Job Details: 12/28/2023

"Customer states unit is not cooling. Temps at arrival, 78 frz and ff. All lights fans and compressor running. Unit is having a sealed system failure."

We serviced a

SAMSUNG OVENS ELECTRIC

Model NE63B8611SS/AA

Near Omaha, Nebraska 68105

Hunter

Job Details: 12/28/2023

"Customer states unit is providing an F0 error code and has tripped to the breaker. Found fault in the unit. Main control board and Sub board as well as unit wire harness. Recommend replacing all three parts. Repair is covered by manufacturer warranty. Ordering parts and scheduled a return visit. Thank you, from your Hometown Hero, Hunter!; ordrng 1 DG96-00889A (Sub wire harness) and 1 DG92-01207G (Main pcb) and 1 DG94-03672C (Sub pcb)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Council Bluffs, Iowa 51501

Mark F

Job Details: 12/28/2023

"Customer states unit heated up to 50* melted freezer and ice, and then has been over cooling the fridge. Temps at arrival 0 frz, 30 ff. Removed evap cover on freezer to observe a full and even frost pattern. Set unit into force freeze and watched the evaporator frost build evenly. No errors on display. Called Samsung techline to get board schematics. Received 5v from fresh food temp sensors and 1.1 Mohms. Per Samsung techline the sensor should be reading less than 5v and 1.1 Mohms is out of range. Was instructed to replace temps sensor and ff cover. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW7600XW0

Near Omaha, Nebraska 68131

Mark

Job Details: 12/28/2023

"Customer states unit isnt filling with water, needs inlet valve assembly and supply lines ; used 2 TJ75SSFFB ( HOSES - FILL (2) METAL MESH) from stock"

We serviced a

BOSCH DISHWASHER

Model SHS843AF5W/01

Near Omaha, Nebraska 68131

Hunter

Job Details: 12/28/2023

"Drain hose is missing from part order. Re-ordering drain hose. Tech contacted customer and rescheduled repair appointment. Thank you, from your Hometown Hero, Hunter!; ordrng 1 00744881 (Drain hose)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FF0D2413UB54

Near Omaha, Nebraska 68132

Austin

Job Details: 12/28/2023

Customer states unit will not latch shut. Replaced door latch.