Viking Repair Des Moines

Viking Appliance Repair in Des Moines

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Hometown Hero Appliance Repair provides expert Viking appliance repair to the greater Des Moines area.

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Factory Trained Viking Service Provider

Though we choose not to be a warranty repair service for Viking, this is no reflection on our expertise or the ease with which we repair Viking appliances in the greater Des Moines metro area. We are factory trained by Viking, receive all their tech bulletins and service literature, and have decades of experience working on their entire range of products.

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Why OEM Viking parts?

Thanks to our appliance parts store, we are the best-stocked appliance repair company in Des Moines, with a full line of OEM Viking parts and accessories at our warehouse. Your technician’s truck will be stocked with these warrantied parts, and, 4 times out of 5, he’ll be able to repair your Viking appliance on the first visit.

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We serviced a
VIKING DISHWASHER
Model FDWU524
Near Des Moines, IA 50312
Alex
Job Details: 05/22/2023
"Customer compliant is that unit is not powering on. Tested unit and unit did not power on. Found screw backed out of mounting hole. Tested unit again and unit is now powering on. Ran a a rinse cycle and unit is filling and draining. Tested power and and off multiple times with issue no longer present. Unit is getting 120v to it. If issue reappears, customer can reach back out to us. Job complete."
We serviced a
VIKING REFRIGERATOR
Model RVRF3361SS
Near Des Moines, IA 50312
Mike
Job Details: 05/19/2023
Spoke with pierce and they changed the gfi outlet and tried it on a completely different circuit and are still having it trip the gfi. Going to order up an inverter board and main board. When parts arrive call to reschedule.; ordrng 1 079161-000 (Inverter board dm) and 1 064033-000 (Ui dm) and 1 064000-000 (Main board dm) and 1 064001-000 (Led board dm)
We serviced a
VIKING REFRIGERATOR
Model RVRF3361SS
Near Des Moines, IA 50312
Dillon
Job Details: 05/15/2023
Customer complaint is that when the unit produces ice cubes are staying in a block and they are not able to break apart. Found that the reason this is happening is because the appropriate full-time is not been adjusted properly on the icemaker. I then did this in Falmouth machine did fill with the proper amount of water. Job complete
We serviced a
VIKING RANGE/COOKTOP GS
Model VGR5486GSS
Near Johnston, IA 50131
Mike
Job Details: 04/28/2023
Left oven will light but doesnt preheat. Tested unit and it did in fact light but flame was only coming out of the first few ports on the burner tube. Inspected burner tube and it is clear and undamaged. Pulled burner tube and found that air shutter was set to 100% open. Turned air shutter down and now Im getting a flame across the whole burner tube. Adjusted air shutter until proper flame was achieved and reassembled unit. Ran unit set at 350 and unit heated up properly and cycled off. Wait and observed oven kick back on to main temp. Unit is is now functioning properly. Job complete.
We serviced a
VIKING REFRIGERATOR
Model RVRF3361SS
Near Des Moines, IA 50312
Mike
Job Details: 04/28/2023
"Unit is tripping the gfci outlet. Tested outlet with outlet tester and it tests good. Plugged unit in and it took 20 minutes before it tripped. While waiting I looked over all the wiring and control board and found nothing out of place. After first trip it would take about 5-10 minutes to trip the gfci again. Called tech line and they stated that an appliance should not be on a gfci outlet/ breaker, and to try and find a non gfci outlet to plug it into. All the outlets in this mechanical room are on a gfci. Tried another outlet anyway and again it tripped it. At this time it is recommended to have the outlet replaced with a non gfci outlet.no confirmed all breakers are non gfci/afci."
Des Moines, Iowa
05/23/2023
Overall Experience
Des Moines, Iowa
05/16/2023
Overall Experience
IEM
Ames, Iowa
01/30/2023
Professional and capable.
Overall Experience