We serviced a
LG REFRIGERATOR
Model LMXS28626D
Near Lincoln, NE 68516
Bryce
Job Details: 06/28/2024
Customer states smelling a nail polish smell from fridge did not notice the smell coming from freezer but did notice that the rubber gaskets that go to the icemaker did smell like nail polish so we went ahead clean those off put it back on got rid of all the ice that was in the container tested that made sure the water didnt smellunit should hopefully now be working properly and not smelling like nail polish
We serviced a
MAYTAG REFRIGERATOR
Model MSF21D4MDM01
Near Lincoln, NE 68516
Bryce
Job Details: 06/28/2024
Customer states little flap for water valve isnt on straight and is leaking will be having plumber out to fix leak coming from the valve in the basement as it is not letting water going to fridge
We serviced a
SAMSUNG WASHER
Model WF53BB8700ATUS
Near Bennet, NE 68317
Bryce
Job Details: 06/28/2024
Customer state door boot spring tensioner came off and busted upon arrival. Inspected spring. Noticed that it was busted off. Needed new spring. Put on new spring tested unit is now operating properly. No leaks
We serviced a
GE REFRIGERATOR
Model PYE22KSK0SS
Near Springfield, NE 68059
Derek F
Job Details: 06/28/2024
Upon inspection the refrigerator has a couple different issues. Customer has had trouble with the door alarm going off with the doors closed. Also had noise from one of the evaporator fans intermittently as well. I checked the unit for error codes and found some for door openings and abnormal fresh food defrost. Both evaporators were frost free when inspected. I ran all fans individually and they were not making noise today indicating the issue is possibly caused by ice build up. I completed a firmware update on the unit via Smart HQ. The refrigerator would need a new main control to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; dspstn on spec-tagged invntry: 1 WR60X35205 MTR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ashland, NE 68003
Derek F
Job Details: 06/28/2024
Upon inspection the refrigerator is making noise during operation. I found the noise coming from the fresh food evaporator fan. A new evaporator cover with fan will be needed and I will return to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; ordrng 1 W11610999 (Evaporator cover)
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Wahoo, NE 68066
Derek F
Job Details: 06/28/2024
"Upon inspection the ice maker had failed to dump ice but would cycle with the test button. I found the ice maker and auger assembly affected by excessive ice build up. I removed both and installed new ones. I also touched up the silicone seal on the ice room. I also replaced the ice bucket which had cracked from excessive ice. Finally, I cycled the ice maker and confirmed it filled properly.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; dspstn on spec-tagged invntry: 1 DA81-05595A DA81-11067A WHEN OUT 1 DA82-02695A ICEMKR UPDATE , 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG DRYER
Model DV448AEP
Near Waukee, IA 50263
Rory
Job Details: 06/28/2024
"Customer states unit is not heating up on arrival tested unit. Unit had no heat upon further inspection found unit has blown TCO replace TCO tested unit unit heating properly job complete.; dspstn on spec-tagged invntry: 1 279834 COIL KIT , used 1 DC96-00887C ( TCO WP35001193), and 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX58R5601SG/AA
Near Urbandale, IA 50322
Rory
Job Details: 06/28/2024
"Customer states that unit has been taking a long time to get to temperature. Upon arrival found unit has a weak glow bar igniter. Recommend replacing.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT , used 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF1A
Near Urbandale, IA 50322
Rory
Job Details: 06/28/2024
Customer states unit is leaking out out side upon arrival found that bottom spray arm and orbital sprayer are in need of replacement. Submitting replacement request for approval.
We serviced a
GE MONOGRAM OVENS GAS
Model ZET1PM4SS
Near Johnston, IA 50131
Rory
Job Details: 06/28/2024
Returned with parts installed new relay board new convection element and bake element. Tested unit unit heats properly and broil shut off when preheat is done.; used 1 SHIPPING ( PARTS HANDLING) from stock
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US
Near Ankeny, IA 50021
Rory
Job Details: 06/28/2024
"Customer states that unit makes loud grinding noise when in spin upon arrival found unit in need of back half replacement. Upon further inspection unit also has broken windings on stator call Samsung Techline to document, Samsung approved to proceed with repair.; ordrng 1 DC93-00168J (Motor assembly) and 1 DC90-27177B (Assy drum) and 1 DC97-21594C (Tub Back half)"
We serviced a
SUB ZERO REFRIG- BUILT IN
Model 700BR 2
Near Overland Park, KS 66202
Chance
Job Details: 06/28/2024
"Customer states unit is not cooling. Completely rebuilt system replacing the compressor, filter dryer, heat exchanger, and evaporator. Vaccumed unit down and checked for leaks. No leaks found. Charged with refrigerant. Pressures were 2 and 104. Please allow 24-48 hours for unit to cool properly. Job complete."
We serviced a
SUB ZERO REFRIGERATOR
Model 700TCI2
Near De Soto, KS 66018
Chance
Job Details: 06/28/2024
"Customer states unit is not cooling. Verified leak in heat exchanger. Replaced heat exchanger in unit. Tested unit for leaks, no leaks detected. Charged system and when compressor went to kick on it would trip overload. Tried new start device and draining system but compressor will need replaced. Follow up tbd by office based on part availability. ; ordrng 1 7002345 (Compressor (KC))"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Overland Park, KS 66221
Eric
Job Details: 06/28/2024
"Customer states ice room freezes up found ice block in ice room removed ice installed ice maker silicone ice bucket tested harvested and called for water; dspstn on spec-tagged invntry: 1 DA81-11067A RTV 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Olathe, KS 66061
Nate
Job Details: 06/28/2024
"Customer states the ice maker is freezing oven again. Replaced ice maker, ice bucket, main pcb and auger assembly. Installed silicone, y-clips and set fill tube correctly. Ran tests and everything passed. ; dspstn on spec-tagged invntry: 1 DA81-11067A RTV 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , and 1 DA97-15217D ICEMKR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDTSR/AA
Near Overland Park, KS 66224
Eric
Job Details: 06/28/2024
"Customer states ice maker gets frozen found ice block removed ice installed ice maker silicone ice bucket and new auger tested harvested and called for water; dspstn on spec-tagged invntry: 1 DA81-11067A RTV 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
BOSCH REFRIGERATOR
Model B36FD50SNS/01
Near Gardner, KS 66030
Ben
Job Details: 06/28/2024
"Customer states unit will intermittently not make ice. Also found that when dispensing water it will dispense without stopping until opening the door, then have to reset the unit for the dispenser to function again. Also found that the ice bucket seal is worn. Unit needs new control board, display, inverter board, and ice bucket. ; ordrng 1 12033661 (Display (kc)) and 1 12033921 (Inverter (kc)) and 1 11044454 (Bucket (kc))"
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near Spring Hill, KS 66083
Ben
Job Details: 06/28/2024
"Customer states unit is not freezing or making ice properly. Unit needs sealed system repair. ; ordrng 1 NF54M7151ANE01 (Compressor (kc)) and 1 DA96-01002C (Fresh evap (kc)) and 1 DA96-01509A (Freezer evap (kc)) and 1 Flag (Sealed system tech required), dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near De Soto, KS 66018
Ben
Job Details: 06/28/2024
"Return with parts. Replaced main board and dispenser, did not fix unit. Reached out to manufacturer and seemed unitirreparable."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Olathe, KS 66061
Ben
Job Details: 06/28/2024
"Customer states unit is leaking. Confirmed unit is leaking from the diverted, needs new sump assembly. Customer declined repair."
We serviced a
GE MICROWAVE OVEN
Model PEB7227SL1SS
Near Omaha, NE 68105
Kyle
Job Details: 06/28/2024
"Customer states unit will not turn on. Found no voltage at outlet. GFI in kitchen was tripped. Reset outlet unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,20AMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDRS
Near Bellevue, NE 68123
Kyle
Job Details: 06/28/2024
"Returned with parts defrosted ff evap installed new defrost sensor water leakage kit and evap cover. Unit tests ok will need to allow 24 hours to cool. Job complete ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP , used 1 DA82-01415A (WATER LEAKAGE KIT) from stock"
We serviced a
LG REFRIGERATOR
Model LSXS26366S
Near Papillion, NE 68046
Kyle
Job Details: 06/28/2024
Customer states unit is not cooling at all. Inspected unit found sealed system issue. Unit needs compressor #TCA38151706 and filter drier #ADH73150210. Will need to auth with hbw and schedule return visit ; dspstn on spec-tagged invntry: 1 ADL74760901 EVAP
We serviced a
LG REFRIGERATOR
Model LMXS30776S/03
Near Bellevue, NE 68123
Lucas
Job Details: 06/28/2024
Customer states water is still not dispensing from fridge or filling ice maker. Disassembled water filter assembly to check for clogs or ice in valve/tubes. No clogs or ice found unit will need a new door water valve. ; ordrng 1 MJX62831301 (Door water valve)
We serviced a
BOSCH DISHWASHER
Model SHE53TL2UC/01
Near Omaha, NE 68116
Shannon
Job Details: 06/28/2024
Perform update on door test ok
We serviced a
GE REFRIGERATOR
Model TBX22RGB
Near Omaha, NE 68114
Mike F
Job Details: 06/28/2024
"Customer states both sections are not cooling to set temperatures. Checked temperatures. Freezer was at 5 and fridge was at 39. Removed evaporator cover, unit had even frost pattern. Turned unit off and restarted. Compressor turned off and turned back on. Condenser has large amount of dust build up, also found fridge gasket not sealing on upper right corner. Recommend condenser cleaning and using steamer to softened gasket and crest seal. Quoted customer approved. Blew out condenser and used steamer on gasket to correct gasket. Payment collected."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF3
Near Papillion, NE 68046
Travis
Job Details: 06/28/2024
"Returned with parts. Installed new evaporator, drier and compressor port. Leaked checked with nitrogen. Vacuumed and recharged. Unit is now operating properly."
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZISB480DMB
Near Omaha, NE 68154
Mike F
Job Details: 06/28/2024
"Customer states fridge section is getting too cold. Found failed damper. Quoted to replace. Customer approved. Ran for part. Returned and installed. Payment collected.; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP , pckd up 1 Wr49x10107 (Damper kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Omaha, NE 68116
Mike F
Job Details: 06/28/2024
"Customer states fridge is not cooling well and ice maker is not working. Found frost build up on top of evaporator. Cleared ice build up, and watched frost pattern. Frost pattern is weak. Unit has sealed system issue. Quoted for repair. Customer to purchase new fridge.; dspstn on spec-tagged invntry: 1 WPW10514110 MTR-EVAP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB890012AA
Near Omaha, NE 68022
Mike F
Job Details: 06/28/2024
"Customer states that auto pitcher got stuck on and caused kitchen to flood, she also states water was coming from middle drawer into floor. Water was turned off to unit. Turned water on. Found auto pitcher turned off. Turned auto pitcher on. Cycled both ice makers. Found no leaks from ice maker fill. Filled and dumped auto pitcher 3 times. Checked water lines to back of fridge, all connections are good. Found water coming from middle drawer. Removed drawer, found water in base of drawer. Checked filter assembly, found small amount of water at base of filter assembly. Leak due to faulty valve and damage to filter head in filter assembly. Checked error codes, no stored error codes. Ran unit through HASS, unit failed HASS for defrost sensor out of range. Customer is having unit replaced by Costco and should not need parts replaced. Customer needed inspection of fridge to figure out where water was coming from. Tech turned off water to fridge before leaving. ; dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) 1 DA97-21256C TUBE (NUGGET) , 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AD0
Near Papillion, NE 68046
Kyle
Job Details: 06/28/2024
Returned with parts replaced door and water line unit tests ok. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAT04
Near Omaha, NE 68137
Derek
Job Details: 06/28/2024
"Customer states that her water filter housing is broken. Tech tested and and confirmed. Water will dispense and will fill the ice maker mold if the filter is held in place. Tech looked up replacement housing and found 4 colors available. Color needed is bisque. Tech verified that his major distributor has a few on hand. Provided quote and customer approved. Will order housing and return for repair on 7/11, at the customer's request. Job is not complete. ; ordrng 1 W10861696 (Filter housing), dspstn on spec-tagged invntry: 1 EDR1RXD1 FILTER 1 and 1 W10408179 VALVE-INLT (4389177"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LE8
Near Omaha, NE 68144
Derek
Job Details: 06/28/2024
"Customer states that the fridge temperature is fluctuating. Customer has fridge pulled out of cabinetry and water line is leaking water. Tech inspected and confirmed temperature issues are present. Disassembled freezer and found defrost not occurring. Bypassed bimetallic device and 4.5a is now consumed. Provided quote for replacement and customer approved. Installed new bimetallic device and verified that defrost is occurring. Customer will need to allow 24 to 48 hours for fridge to stabilize and defrost remaining ice from the coil. Job is complete. ; used 1 WR50X50 (THERMOSTAT,DEFROST) from stock"
We serviced a
THERMADOR OVENS ELECTRIC
Model POD302LW/01
Near Omaha, NE 68130
Derek
Job Details: 06/28/2024
"Customer states that the lower oven won't heat at all. Upper oven heats but temperature is all over the place. Issue for upper oven seemingly is intermittent. Tech began testing. Lower oven relay pcb only makes a single click when cycles are selected. No elements begin to heat. Upper oven has three relay clicks and all elements are energized when selected. Tested thermocouples and they are both reading 1089 and 1094 at room temperature, which is proper. Tech tapped on the relays but was unsuccessful at getting the relays to close their contacts. Machine will need mother and daughter boards replaced. Provided quote to customer for repair. Customer approved. Tech will order both computers and return next week for installation. Job is not complete. ; ordrng 1 12034882 (Daughter pcb) and 1 12026090 (Main pcb)"
We serviced a
LG DRYER
Model DLE7300WE
Near Omaha, NE 68135
Derek
Job Details: 06/28/2024
"Customer states that the dryer gives an error code immediately once started. Tech turned dryer on and te1 error occurs within 10 seconds. Disassembeled dryer and tested thermistor directly. Thermistor is reading 11.7kohm, which is appropriate for 72 degrees. Removed console and took measurement at the harness connection on the main pcb. Same reading is observed. Powered dryer on and 5vdc is supplied to the sensor and sensor is bleeding voltage down to 4.2vdc. Tech pressed start and te1 occurs again, even though no voltage issues or resistance issues are occurring. Due to the machine malfunctioning without any obvious failure point, tech would suggest a new computer, new wire harness, and new sensor. Provided quote and customer declined. Job is complete. ; dspstn on spec-tagged invntry: 1 DELGKIT MAINT KIT"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Papillion, NE 68046
Kyle
Job Details: 06/28/2024
"Customer states ice maker is not working and is froze up. Inspected unit found ice room completely froze over. Defrosted ice room and sealed with rtv. Installed updated auger y clips ice maker and ice bin. Unit tests ok will need to allow 24 hours to produce ice. Job complete ; dspstn on spec-tagged invntry: 1 DA81-05595A DA81-11067A WHEN OUT 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model FGEF3059TSH
Near Omaha, NE 68135
Derek
Job Details: 06/28/2024
"Customer states that the display shuts off, goes black, and all operations stop while oven is in use. Also recently happened when using the cooktop. Cooktop continued to work while the display was off. Tech insoected and foubd a large Crack on the cooktop glass. Pulled machine and removed covers. Checked every wire for looseness and all are firmly attached from the terminal block to the infinite switches. Tech reassembled and ran test. Issue does not manifest during today's trial. Tech believes main pcb is failing when under heavy stress and while operations are extremely hot. Tech provided quote for new computer and overlay. Customer declined. Job is complete. ; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK"
We serviced a
GE MICROWAVE OVEN
Model PEB7226EHIES
Near Omaha, NE 68116
Shannon
Job Details: 06/28/2024
Replace magnetron test ok ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Bennington, NE 68007
Shannon
Job Details: 06/28/2024
Arrived at unit is working today display lit buttons work tumbles and getting hot today
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5LHGXLB02
Near Bennington, NE 68007
Shannon
Job Details: 06/28/2024
Inspect unit water dripping from icemaker teflon worn off icemaker recently had new hot water heater installed in house 4317943 and w10408179 have no access to shutoff to unit looked in basement not visible looked under sink also
We serviced a
SPEEDQUEEN WASHER
Model AWN63RSN115TW01
Near Omaha, NE 68122
Shannon
Job Details: 06/28/2024
Replace tub balance ring test ok discount given recently out
We serviced a
LG REFRIGERATOR
Model LRMDS3006S.ASTCNA0
Near Firth, NE 68358
Ali
Job Details: 06/28/2024
"Unit will need the compressor, and drier replaced. I removed old compressor and drier from unit. I then installed and welded in new compressor and drier. Then proceeded to pressurize system with nitrogen to 140psi. I checked all welds with bubble leak detector and no leaks were found. Next I vacuumed down the system for 20 minutes and achieved a 754 micron vacuum. After removing vacuum, pump the vacuum settled out at 1599 microns. Vacuum holding steady. I then recharged system with 55g of r600 refrigerant. Allow 24 hours for unit to cycle temps back down to normal. Job complete.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!"
We serviced a
LG DRYER
Model DLEX8100V
Near Lincoln, NE 68522
Ali
Job Details: 06/28/2024
New part out of the box was bad. User interface wouldnt display. Returning Monday to install the new board.; ordrng 1 EBR76519513 (Main pcb)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SG/AA
Near Lincoln, NE 68532
Ali
Job Details: 06/28/2024
During inspection both sections were warm. Compressor and evaporator fans were working properly. Unit has a system issue. Customer is going to contact Samsung for warranty coverage.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
VIKING REFRIGERATOR
Model VCBB363RSS
Near Denton, NE 68339
Ali
Job Details: 06/28/2024
During inspection there was ice buildup within the unit from a improper door seal. Steamed out all of the ice buildup and lubricated all of the rails. Upon further inspection I noticed the door was sagging. Unit will need new door rails. Contacted Viking parts and the rails are available. Once the parts have been received office will call to reschedule.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; ordrng 1 058966-000 (Bi metal) and 1 057857-000 (RAIL) and 1 057856-000 (RAIL)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Norwalk, IA 50211
Anthony
Job Details: 06/28/2024
Customer stated that unit is making loud noises during operation. Inspected unit and found wire was close to fan causing fan to hit wire. Applied electrical tape around wire and zipped wires back away from fan. Job complete.; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near Indianola, IA 50125
Anthony
Job Details: 06/28/2024
"Customer stated that unit was having issues with cooling. Inspected unit and found compressor not starting, made adjustments to connectors. Verified unit compressor is now operating. Verified all fans are operational and evaporator developing good frost pattern. Load tested all components available to confirm operation. Performed OQC diagnosis on unit and received passing results. Job complete."
We serviced a
LG DRYER
Model DLEX4000B
Near Indianola, IA 50125
Anthony
Job Details: 06/28/2024
"Customer stated unit is no longer operational. Will need to return with housing thermostat to resolve issues.; ordrng 1 383EEL9001C (Fuse Kit), dspstn on spec-tagged invntry: 1 4400EL2001F BELT"
We serviced a
SUB ZERO ICEMAKERS - GRID
Model UC-15IP
Near West Des Moines, IA 50266
Alex
Job Details: 06/28/2024
Return with parts. Replaced pump and tested unit. Pump kicked right on and waited for batch of ice to drop. Ice dropped and pump kicked on once again without giving it a tap. Job complete.
We serviced a
LG REFRIGERATOR
Model LFC20760ST
Near Windsor Heights, IA 50324
Alex
Job Details: 06/28/2024
Customer compliant is that unit is leaking and not making ice. Checked temps and got #3 in fz and 42 in ff.
We serviced a
LG REFRIGERATOR
Model LRMVS3006S/00
Near Des Moines, IA 50313
Alex
Job Details: 06/28/2024
"Customer complaint t is that unit is not cooling all of the time. Tapped system and found small leak on ff evap. Replaced comp, drier and ff evap. Vacuumed unit down to 700 microns and vac held. Filled with 2oz of r600. Ending pressures are -5 and 43. Please allow 48 hours for unit to reach temp. Job complete.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76681401 EVAP , and 1 TCA36811415 R600 (OLD TCA36811409)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26J7500SR/AA
Near Omaha, NE 68135
Kelvin
Job Details: 06/28/2024
"Customer states unit is not producing ice. Inspected unit, found icemaker is inoperable and will require an Icemaker update kit. Installed update kit. Unit is operating properly. Covered by manufacturer warranty. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A DD81-04511A WHEN OUT 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG REFRIGERATOR
Model RS22T5201SR/AA
Near Omaha, NE 68022
Kelvin
Job Details: 06/28/2024
"Customer states unit is making noise, sounds like fan. Inspected unit, found ice route flap has gear stuck, will not close completely. Removed cover to verify install was correct. Will not shut on its own, has to be forced shut. Will return with parts when they arrive. Covered by manufacturer warranty. ; ordrng 1 Da97-19028b (Ice route assy)"
We serviced a
LG WASHER
Model WT7400CV
Near Olathe, KS 66062
Nate
Job Details: 06/28/2024
Customer states the washer hasnt powered up since they received it. Issue was blown capacitor on the main pcb. Replaced the main and display pcb assembly and unit powered right up and started working.
We serviced a
THERMADOR RANGE/COOKTOP GS
Model PCS364GDUS
Near Overland Park, KS 66213
Nate
Job Details: 06/28/2024
Customer states the front right burner doesnt always ignite and other burners are also having issues. Need new spark module and all 4 igniters replaced. ; ordrng 4 00189324 (IGNITER)s and 1 00753257 (MODULE - SPARK REIGNITION)
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Leawood, KS 66206
Nate
Job Details: 06/28/2024
"Customer states the ice maker has been freezing over constantly. Replaced ice maker, ice bucket, main pcb and auger assembly. Installed silicone, y-clips and set fill tube correctly. Tested and everything passed.; dspstn on spec-tagged invntry: 1 DA81-11067A RTV 1 DA82-02695A ICEMKR UPDATE , 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT"
We serviced a
FISHER PAYKEL DISHWASHER
Model n/a
Near Leawood, KS 66206
Nate
Job Details: 06/28/2024
Customer states the dishwasher isnt getting dishes as clean and concerned the drain line is backing up. Ran in test mode and verified sufficient water draw in both drawers. Also tested the drain pump and each drawer emptied out a full drawer of water properly with no clogs discovered. Reviewed detergent and reconnected customer use a more powerful detergent or seal their powder eco friendly detergent in a sealable container. Provided samples to the customer.
We serviced a
LG DRYER
Model DLEX4000B
Near Leawood, KS 66206
Nate
Job Details: 06/28/2024
Customer states the dryer stopped running the other day but now its running but the cool light is stuck on. Tested the components and everything is aligning with the service manual with in tolerances. Replaced the main and display PCB with no change. Called tech support and they directed me to run a flow sense (install ventilation) test. Ran the test with and without the vent tube hooked up. No errors occurred as pointed to in the manual. Unit is heating and running on all modes but the cool light is still on. Directed customer to use the dryer normally and give us a call if any issues return.
We serviced a
GE DRYER
Model GTDP301EL1WS
Near North Kansas City, MO 64116
Nate
Job Details: 06/28/2024
"Customer states unit is no longer heating and that a previous company replaced the timing assembly. Inspected and found the heating element. One of two was bad replaced the heating element assembly tested, and unit still did not heat. Upon further inspection found that the temperature selector switch was also faulty. Updated customer with new quote including additional part and customer declined. Reclaimed original heating element assembly part reassembled unit."
We serviced a
THERMADOR REFRIGERATOR
Model n/a
Near Kansas City, MO 64155
Nate
Job Details: 06/28/2024
Customer states the fan is getting ice buildup in it. Issue was defrost temp sensor not registering correctly. Tested and got .4ohms which isnt registering on the OEM scale. Ordering part and will return to repair. ; ordrng 1 00617203 (DEFROST TEMP SENSOR)
We serviced a
BOSCH REFRIGERATOR
Model SHPM78W54N/11
Near Kansas City, KS 66109
Chris
Job Details: 06/28/2024
Customer states unit is not draining. Unit needs new water inlet and drain pump.; dspstn on spec-tagged invntry: 1 10023852 INLET VALVE DW and 1 00631200 PMP-DRN
We serviced a
LG REFRIGERATOR
Model LRDCS2603S.ASTCNA0
Near Kansas City, MO 64158
Chris
Job Details: 06/28/2024
"Customer states unit is not cooling properly. Unit needs sealed system repairs.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76521401 EVAP , and 1 TCA37071511 COMPRESSOR"
We serviced a
GE REFRIGERATOR
Model GSS25KSWASS
Near Shawnee, KS 66218
Chris
Job Details: 06/28/2024
Customer states units ice maker is not working properly. Unit needs new ice maker and fan.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Shawnee, KS 66218
Chris
Job Details: 06/28/2024
Customer states unit is leaking water from left rear. Unit needs new water inlet valve. ; ordrng 1 W11165546 (Water inlet valve (kc))
We serviced a
LG WASHER
Model WM3770HVA
Near Ackworth, IA 50001
Anthony
Job Details: 06/28/2024
Customer had issues with unit draining. Returned and serviced unit. Tested unit and verified new pump is operational and tub is now draining. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SR/AA
Near Overland Park, KS 66210
Chris
Job Details: 06/28/2024
Customer states unit is not cooling properly. Unit needs sealed system repairs.; dspstn on spec-tagged invntry: 1 DA81-06007B UV DRIER LOKRING
We serviced a
THERMADOR REFRIGERATOR
Model T24IR800SP/04
Near Leawood, KS 66211
Eric
Job Details: 06/28/2024
Customer states ice maker doesnt work and water doesnt work took filter out of housing water is dripping out of housing slowly without filter quoted repair customer accept ordered parts and rescheduled; ordrng 1 10011040 (Valve) and 1 10011042 (Valve) and 1 00686461 (Filter housing)
We serviced a
LG WASHER
Model WT7900HBA.ABLEECI
Near Lee's Summit, MO 64082
Eric
Job Details: 06/28/2024
Customer states washer drips water into tub when off replaced water valves tested unit no longer dripping water when off
We serviced a
MAYTAG DRYER
Model MDG3600BWW
Near Des Moines, IA 50313
Alex
Job Details: 06/28/2024
"Customer complaint is the drier isnt heating. Removed front and found igniter not coming on. Igniter is getting 120v. Unit needs new igniter. Quoted customer for repair. Customer approved. Replaced igniter and tested unit and unit is now kicking on heat. Collected balance. Job complete.; dspstn on spec-tagged invntry: 2 12001541 DRUM ROLLER/DRYER 1 279311 IGNITOR,DRY , 1 279834 COIL KIT , 1 306508 DRUM SLIDE , and 1 WP33002535 BELT-DRYER"
We serviced a
LG DRYER
Model DLEX4270W
Near Des Moines, IA 50315
Alex
Job Details: 06/28/2024
Return with parts. Replaced high limit and tested. Unit now coming on. Job complete.
We serviced a
SUB ZERO REFRIGERATOR
Model CL4250SIDO
Near Des Moines, IA 50309
Alex
Job Details: 06/28/2024
Contacted customer and reschule for week of July 8th.; schdld next appmnt for 7/8 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJW00
Near Omaha, NE 68114
Travis
Job Details: 06/28/2024
Evaporator completely frozen again. Advanced timer to defrost. Heater does not heat up. Heater measures 3.5 mega ohms. Proper reading is 19-27 ohms. Has failed heater. Will order parts. ; ordrng 1 WP2006751 (Defrost heater) and 1 Wr50x55 (Bi metal)
We serviced a
GE DISHWASHER
Model GDT226SSLSS
Near Lincoln, NE 68520
Kannon
Job Details: 06/28/2024
Customer stated unit has been working great since they have moved in with no issues. Job complete.
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FPIC3677RFB
Near Davey, NE 68336
Derek F
Job Details: 06/28/2024
Upon inspection the cooktop does not heat on either element on the left side. I used customers pan and tested both elements. The recognize the pan but do not heat. I will return with a generator board and two elements to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; ordrng 1 357266088 (Generator board) and 2 357226364 (Element)s
We serviced a
GE WASHER
Model GTW6808BSJ4WS
Near Lincoln, NE 68506
Derek F
Job Details: 06/28/2024
"Upon inspection the washer had failed to spin clothes out and wouldnt agitate. I tipped the unit back and inspected the motor, gear case and drain pump. I found the drive belt shredded and loose in the motor cover. The gear case and pump were in good condition. A new drive belt will be needed and I will return to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; ordrng 1 WH01X24180 (Belt)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS23A500ASR/AA
Near Omaha, NE 68144
Kelvin
Job Details: 06/28/2024
"Customer states unit has dent in door. Inspected unit, dent is indeed in door. Replaced door. Unit is operating properly. Covered by manufacturer warranty, Job complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Omaha, NE 68137
Kelvin
Job Details: 06/28/2024
"Customer states unit will not turn on. Inspected unit, verified 120v to unit. Replaced board, still no power. Getting 120v to noise filter, only one side of line power getting to main board. Noise filter will need replaced. Will return with parts when they arrive.; ordrng 1 Dd29-00008A (Noise filter)"
We serviced a
LG WASHER
Model WT7800CW
Near Glenwood, IA 51534
Lucas
Job Details: 06/28/2024
"Customer states debris is still entering unit. Called tech line for suggestions. Tech line suggested the new wash plate which has already been installed. Tech line suggested to use deep wash, heavy duty, and turbo wash. Customer already does this. Unit is operating properly. Unit is not capable of handling customers needs. Informed customer they will need to buy a more commercial style unit to meet demands."
We serviced a
CRITERION REFRIGERATOR
Model CTMR145A1W
Near Omaha, NE 68104
Kelvin
Job Details: 06/28/2024
"Customer states unit is not cooling in fridge section. Inspected unit, found Evap fan in fz section is full of ice and will require a defrost. Customer approved repair. Removed ice built up in fz section. Ff section. Is now cooling. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model 665.13739K601
Near Omaha, NE 68104
Kelvin
Job Details: 06/28/2024
"Customer states unit is not turning on. Inspected unit, found clean light is blinking due to water temp not being detected properly. Reset unit, test cycle starts and completes. Unit is operating properly. Job complete."
We serviced a
BERTAZZONI OVENS ELECTRIC
Model MAST365INSXT
Near Omaha, NE 68022
Kelvin
Job Details: 06/28/2024
"Customer states unit will not keep heat during bake. Inspected unit, found lower bake element has failed and will require replacement. Customer approved repair. Will return with parts when they arrive. ; ordrng 1 606146 (Lower bake element)"
We serviced a
LG REFRIGERATOR
Model LSC27931ST
Near Lincoln, NE 68528
Ali
Job Details: 06/28/2024
Installed the new stainless water line and ice maker. Cycled the ice maker and confirmed it filled. Ran a few cups of water through the dispenser and confirmed there was no signs of any leaks. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; dspstn on spec-tagged invntry: 1 5221JA2006D VALVE
We serviced a
GE DISHWASHER
Model GDF520PSF2SS
Near Waterloo, NE 68069
Mike F
Job Details: 06/28/2024
"Customer states dishwasher is not heating. Started dishwasher fills to correct level. Drained dishwasher. Checked resistance on heater. Resistance is good. Put dishwasher into diagnostics, unit had thermistor error. Manually activated all components, heater turns on in diagnostics. Unit will need flood switch and thermistor assembly. Quoted for repair. Customer approved. Returning 7/1 between 3-6. ; ordrng 1 WD21X10519 (Thermistor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPFU19FHWF0
Near Valley, NE 68064
Mike F
Job Details: 06/28/2024
"Customer states ice maker is not working. Put unit into diagnostics. Cycled ice maker, ice maker cycled. Ran fill test, heard water dripping from rear of unit. Removed unit. Found water dripping fro, back of cabinet. Called Electrolux to document. Electrolux provide the following reference number 87363530 Service call collected."
We serviced a
GE WASHER
Model GFQ14ESSN0WW
Near Glenwood, IA 51534
Lucas
Job Details: 06/28/2024
Returned with door gasket. Disassembled unit and installed a new door gasket. Reassembled and tested. Unit is now operating properly and not leaking.
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9071SR/AA
Near Omaha, NE 68022
Travis
Job Details: 06/28/2024
Replaced compressor and ff evap
We serviced a
WHIRLPOOL DRYER
Model WED8500DC0
Near Omaha, NE 68112
Jacob
Job Details: 06/28/2024
Customer states unit is not heating. Units fuse is blown in the fuse panel.
We serviced a
LG REFRIGERATOR
Model n/a
Near Carter Lake, IA 51510
Jacob
Job Details: 06/28/2024
Arrived on site and customer said she canceled the appointment.
We serviced a
SPEED QUEEN DRYER
Model ADG6HRYS118TW01
Near Omaha, NE 68124
Jacob
Job Details: 06/28/2024
Customer states unit is not working properly. Unit will need a new motor control board. ; dspstn on spec-tagged invntry: 1 W10169313 SWITCH-DOR
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Council Bluffs, IA 51503
Jacob
Job Details: 06/28/2024
"Customer states unit is not doling properly. Will need to order parts. ; ordrng 1 DA97-14474A (Ice bucket), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Omaha, NE 68102
Jacob
Job Details: 06/28/2024
Customer states unit is not working properly. Recalibrated unit and unit is now operating properly
We serviced a
DACOR RANGEHOOD
Model IVS2
Near Omaha, NE 68114
Jacob
Job Details: 06/28/2024
Customer states unit has a odd smell. Unit is operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model krff507hps01
Near Lincoln, NE 68526
Ali
Job Details: 06/28/2024
Ran the unit in a diagnostic test and it was displaying a F5 error code for the ice maker. Ran a manual cycle on the ice maker and it passed. Power cycled the unit and the error code was no longer active. Customer will let us know if they have any issues.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
KITCHENAID RANGE/COOKTOP EL
Model KFED500EBS05
Near Ankeny, IA 50021
Rory
Job Details: 06/28/2024
Replaced part previously damaged.
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NA
Near Council Bluffs, IA 51503
Lucas
Job Details: 06/28/2024
"Customer states oven wouldnt heat at all but it started working again this morning. Tested all heating components, they are operating properly. All buttons on UI are responsive. Pulled unit out to inspect power supply. Unit is getting proper voltage. Noticed power chord wasnt fully plugged in. Inspected the terminal block and found 2 of the 3 connections loose. Tightened 1, but the other connection is stripped and wiggling a lot. Unit will need a new terminal block.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 DG96-00173A (Terminal block)"
We serviced a
GE CAFE REFRIGERATOR
Model CYE22TSHOSS
Near Bennington, NE 68007
Mike F
Job Details: 06/28/2024
"Customer states fridge is not cooling. But freezer is ok. Found failed evaporator fan. Quoted to replace. Customer approved. Customer also states lights are dim. Quoted for all new lights.; ordrng 7 WR55X11132 (Light)s, dspstn on spec-tagged invntry: 1 WR60X35205 MTR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTWW/AA
Near Omaha, NE 68142
Mike F
Job Details: 06/28/2024
"Installed icemaker update. Cycled ice maker, ice maker cycled and called for water. No water was spilling out during fill.; dspstn on spec-tagged invntry: 1 DA81-05595A DA81-11067A WHEN OUT 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT"
We serviced a
GE DISHWASHER
Model Gdt695smjes
Near Omaha, NE 68122
Shannon
Job Details: 06/28/2024
Replace Ui board test ok
We serviced a
LG WASHER
Model WT7400CW
Near Omaha, NE 68117
Lucas
Job Details: 06/28/2024
"Customer states washer is not spinning and makes a loud sound. Put unit into test mode and ran the drain. Drain pu,p is making a loud noise and not operating properly. Took back panel off the inspect the drain pump. Vacuumed out remaining water and found no blockages in the pump or hoses. Unit will need a new drain pump. ; ordrng 1 AHA75673404 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near La Vista, NE 68128
Lucas
Job Details: 06/28/2024
Customer states unit is making a squealing noise and is out of balance. Also noticed some water leaking from the bottom. Put unit into test mode to test spin. On 23rpm unit is squealing and out of balance. Tested suspension by bouncing tub with hand. Unit will need new suspension to resolve balance issue. Unit will need a shaft/bearing kit to correct the leak and the squeal.