We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Council Bluffs, IA 51501
Mark F
Job Details:
12/28/2023
"Customer states unit heated up to 50* melted freezer and ice, and then has been over cooling the fridge. Temps at arrival 0 frz, 30 ff. Removed evap cover on freezer to observe a full and even frost pattern. Set unit into force freeze and watched the evaporator frost build evenly. No errors on display. Called Samsung techline to get board schematics. Received 5v from fresh food temp sensors and 1.1 Mohms. Per Samsung techline the sensor should be reading less than 5v and 1.1 Mohms is out of range. Was instructed to replace temps sensor and ff cover. ; O-emld tckt"
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63B8611SS/AA
Near Omaha, NE 68105
Hunter
Job Details:
12/28/2023
"Customer states unit is providing an F0 error code and has tripped to the breaker. Found fault in the unit. Main control board and Sub board as well as unit wire harness. Recommend replacing all three parts. Repair is covered by manufacturer warranty. Ordering parts and scheduled a return visit. Thank you, from your Hometown Hero, Hunter!; ordrng 1 DG96-00889A (Sub wire harness) and 1 DG92-01207G (Main pcb) and 1 DG94-03672C (Sub pcb)"
We serviced a
LG REFRIGERATOR
Model LFX25991ST/05
Near Council Bluffs, IA 51503
Mark F
Job Details:
12/28/2023
"Customer states unit is not cooling. Temps at arrival, 78 frz and ff. All lights fans and compressor running. Unit is having a sealed system failure."
We serviced a
LG WASHER
Model WT1901CK
Near Bennington, NE 68007
Mike F
Job Details:
12/28/2023
"Customer states start button is not working. Removed top panel to view button, button is in good shape. Was able to touch button and washer would start. Put cover back on, and unable to get washer to start cycle. All other buttons responding to captive touch. Cleaned back of cover and tried again, unit start button is still unresponsive. Quoted 395.12 to replace user interface. ; ordrng 1 AGL74774119 (User interface)"
We serviced a
LG REFRIGERATOR
Model LFXS30726S/03
Near La Vista, NE 68128
Mark F
Job Details:
12/28/2023
"Customer states unit is not cooling and happened abruptly. Temps at arrival 65 ff & frz. No error codes on display. Verfied all lights, fans, and compressor running. No frost pattern on evaporators, nor any created when putting unit into force freeze. Unit is having a sealed system failure and needs rebuilt.; dspstn on spec-tagged invntry: 1 ADL73981017 EVAP"
We serviced a
GE PROFILE DISHWASHER
Model PDT845SMJ0ES
Near Papillion, NE 68133
Jacob
Job Details:
12/28/2023
Customer states unit is not draining. If unit has issues again will need a new drain pump.
We serviced a
SAMSUNG REFRIGERATOR
Model Rs22HDHPNSR
Near Omaha, NE 68142
Mark F
Job Details:
12/28/2023
"Customer states unit is not cooling. Temps at arrival 52 frz, 58 ff. Removed freezer evap cover to find frost only on inlet pipe. Set unit for force freeze, after 5 minutes no frost was developing beyond inlet. Unit is having a sealed system failure."
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8WF
Near Louisville, NE 68037
Ali
Job Details:
12/28/2023
During inspection I checked water flow feeding the unit. Unit had proper water flow. Ran the unit in a diagnostic mode and cycled ice make and made sure it cycled properly. I then cycled the water valve and placed a cup under the fill port. Unit had little flow of water feeding the unit. The heater in the ice maker fill line is started to freeze up. Unfortunately the heater is foamed into the cabinet and the unit is unrepairable. Customer is going to contact their extended warranty program. Ali!
We serviced a
GE MONOGRAM DISHWASHER
Model ZDT800SPF1SS
Near Raymond, NE 68428
Ali
Job Details:
12/28/2023
During inspection unit would not drain any of the water out. Tried to suck the water out on the sink side with my shop vacuum with no luck. Pulled the unit utilizing my floor protection and removed the entire drain line assembly. The line was clogged with grease buildup. Also cleaned all of the grease buildup within the sump. Ran a few cycles utilizing Newfi. Placed the unit back into its location. Finally I ran dishwasher cleaner before leaving. Unit is now operating properly. Ali! ; used 1 WX10X10209 (FINISH D/W CLEANER) from stock
We serviced a
MAYTAG DRYER
Model MEDB835EW4
Near Bennet, NE 68317
Derek F
Job Details:
12/28/2023
"Upon inspection the dryer was screeching during cycles. I first disconnected power and gained access to the cabinet. I then checked the idler pulley and drum rollers for wear. The idler and 4 of the rollers were very worn and almost seized. I then replaced four rollers and the idler pulley. Finally, I reassembled the dryer and ran a test cycle. The dryer operates properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
GE CAFE RANGE/COOKTOP EL
Model CGY366P2M1S1
Near Omaha, NE 68124
Austin
Job Details:
12/28/2023
Customer states igniter keeps clicking on unit. Adjusted knob position and secured in place.
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Council Bluffs, IA 51503
Hunter
Job Details:
12/28/2023
"Customer states unit will not drain. Found fault in drain hose connection and house plumbing. Unit hose has been sealed to plumbing. Unit needs an air gap to drain properly. House drain line is clogged and needs to be cleaned by a certified plumber unit unit unit itself is currently operating properly. Unable to recommend repair at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter"
We serviced a
SAMSUNG WASHER
Model WF53BB8700AVUS
Near Omaha, NE 68136
Derek
Job Details:
12/28/2023
"Customer says that they tried to do laundry and got an error code for the washer not draining out. Customer.manually emptied water through the emergency drain port and was able to spin clothes out. Customer removed the filter but found no debris inside and called for service. Insoected washer and removed filter assembly. Viewed inside and found no signs of debris. Reinstalled filter and connected via hass. Has allowed tech to run overall check up and machine passes without issue. Started and completed a rinse and spin cycle which also passes without any issues. Tech believes that some blockage must have been present inside the filter which created a drain blockage. Multiple large dogs live in home and have extremely thick, coarse fur; likely causing the issue. Tech suggests no repairs at this time, but may suggest replacement of drain pump if issues continue. Job is complete. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Leavenworth, KS 66048
Nate
Job Details:
12/28/2023
Customer states the ice maker hasnt produced any ice since it was replaced. Freezer was set at 5 degrees Fahrenheit upon arrival. Ran service mode and tested ice maker components all worked. Called and talked with tech line and they recommended adjusting the temp setting to 0 and allow 24 hours to see if temp is brought down to make ice sensor trigger production. Either that or its a faulty main control board. ; ordrng 1 5976549401 (Main PCB (KC))
We serviced a
GE DISHWASHER
Model GDF610PGJ2WW
Near Omaha, NE 68164
Travis
Job Details:
12/28/2023
Clogged drain caused to overflow. Remove piece of debris in sump causing blockage. Unit now operating properly.
We serviced a
GE PROFILE REFRIGERATOR
Model PYE23KSDSS
Near Omaha, NE 68116
Travis
Job Details:
12/28/2023
Ice on top of evap which is hitting fan. Unit needs updated evap cover and software update. Did update. Will order part ; ordrng 1 WR17X13142 (Evap cover)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Omaha, NE 68132
Mark
Job Details:
12/28/2023
Customer states unit needs handles installed and overall checkup. Found that wiring harness and valves also need replaced for ice maker filing on dispenser press. ; ordrng 1 W11171078 (WIRE HARNESS) and 1 WPW10341329 (I/M VALVE - DOUBLE COIL)
We serviced a
WHIRLPOOL OVENS GAS
Model WFG540H0ES1
Near Gretna, NE 68028
Koby
Job Details:
12/28/2023
"Customer states burners are not igniting properly. Adjusted pressures to different burners, unit functions properly. Job complete."
We serviced a
ASKO DISHWASHER
Model DF1663
Near Omaha, NE 68114
Derek
Job Details:
12/28/2023
"Arrived in breakroom and found dishwasher door taped closed. Removed tape and door immediately wants to fall open. Carefully lowered door and found that the door does not articulate properly. Inspected right hinge area and noticed three distinct issues. Hinge pin which is supposed to be permanently attached to the frame of the dishwasher has broken off. Pin is used to locate the door properly and allow smooth opening and closure. With pin gone, the door has started resting on the tub lip. Tub lip is not cracked and ripped from weight and sharp metal-on-metal contact. Tub gasket is also torn due to sharp metal on door scraping against it. Uninstalled dishwasher and checked to see if anything could be installed in place of the pin and found that damage is too severe to repair. Hinge pin and the damaged tub lip are not repairable issues on this particular dishwasher. Tech explained and showed findings to Michelle, who indicated that she understood what has failed and that the dishwasher will need to be replaced due to issues. Michelle provided card for payment of the service fee. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DWHO
Near Papillion, NE 68046
Jacob
Job Details:
12/28/2023
Customer states unit is not working. Unit will need a new drain pump.
We serviced a
SAMSUNG WASHER
Model WV60M9900AVA5
Near Papillion, NE 68046
Jacob
Job Details:
12/28/2023
Customer states unit is not spinning properly and making a loud noise. Unit will need a back half rebuild. ; dspstn on spec-tagged invntry: 2 DC66-00470A DAMPER and 2 DC66-00470B DAMPER
We serviced a
GE MICROWAVE OVEN
Model JVM7195EK6ES
Near Ceresco, NE 68017
Ali
Job Details:
12/27/2023
During inspection the top corner of the display panel and popped out of location. Fixed the panel and ran a cup of water for 2 minutes. Unit is now operating properly. Ali!
We serviced a
GE MICROWAVE OVEN
Model JVM7195EK6ES
Near Ceresco, NE 68017
Ali
Job Details:
12/27/2023
During inspection unit would not heat up properly. Once the parts have been received office will call to reschedule. Ali! ; ordrng 1 WB27X35567 (Main pcb) and 1 WB27X10876 (Mag) and 1 WB27X35382 (Diode)
We serviced a
SAMSUNG OVENS GAS
Model NX58H9500WS/AA
Near Ankeny, IA 50021
Mike
Job Details:
12/27/2023
Unit not heating. Tested unit and bake igniter has failed. ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
LG WASHER
Model WM3270CW
Near Lincoln, NE 68502
Ali
Job Details:
12/27/2023
"During inspection unit would not drain properly. Gained access to the drain pump and confirmed there was no debris within the filter. Unit will need a new drain pump assembly. Disassembled the front of the unit and gained access to the drain pump. Removed the old assembly and installed the new assembly. Reassembled the unit and ran a diagnostic test. Confirmed there was no signs of any leaks. Unit is now operating properly. Ali! ; used 1 4681EA2001T (DRAIN PUMP), and 1 DC31-00054A (DRN PMP MTR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV01
Near Lincoln, NE 68516
Derek F
Job Details:
12/27/2023
Upon inspection the refrigerators ice maker stopped making ice. I first pulled the ice bucket and inspected the ice maker. The bail arm was out of position and the fill funnel was frozen. I then attempted to cycle the ice maker and the motor failed. A new ice maker assembly would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
JENNAIR DISHWASHER
Model JDB1100AWS
Near Lincoln, NE 68510
Derek F
Job Details:
12/27/2023
Upon inspection the dishwasher makes a loud noise during cycles. I first started a cycled and the unit fills properly. The wash motor is the source of the loud noise. It does still operate but it nearing a failure point. The unit did drain ok. A new wash motor would be needed but the part is discontinued and the repair can not be completed.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7O50US
Near Lenexa, KS 66219
Chance
Job Details:
12/27/2023
Customer states unit is displaying LC error code. Inspected unit and rand through multiple test cycles. Could not get unit to leak in anyway. Job complete
We serviced a
GE/HOTPOINT DISHWASHER
Model HDA2000G00WW
Near Lincoln, NE 68521
Derek F
Job Details:
12/27/2023
Upon inspection the dishwasher failed to drain on its last cycle. I first attempted to run the unit and confirmed it had power. The unit would fill but not wash or drain. The dishwashers sump assembly has failed and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Ralston, NE 68127
Jacob
Job Details:
12/27/2023
Customer states unit is not washing and not heating. Unit will need a new control board and wash motor.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW0
Near Omaha, NE 68114
Kyle
Job Details:
12/27/2023
Customer states unit is making squealing noise. Inspected unit found bad drum rollers and idler pulley. Replaced drum rollers idler pulley and belt unit tests ok. Job complete ; dspstn on spec-tagged invntry: 1 4392065 DRUM DRIVE KIT (FSP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Omaha, NE 68022
Travis
Job Details:
12/27/2023
Replaced main pcb. Job complete.
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FGMV176NTB
Near Omaha, NE 68138
Koby
Job Details:
12/27/2023
"Customer states unit has a blank display. Inspected unit and found that fuse blew due to the monitor and interlock switches not actuating together. Found that there is significant wear on latch and latch body. Recommend replacement of latch, latch body, switch lever, and fuse. ; ordrng 1 5304509458 (Lever) and 1 5304509457 (Latch body) and 1 5304525298 (Latch) and 1 WPM0805101 (Fuse), dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT"
We serviced a
LG REFRIGERATOR
Model n/a
Near Bellevue, NE 68005
Jacob
Job Details:
12/27/2023
Customer states unit is not cooling. Unit will need a new thermostat if Issues continue.
We serviced a
LG REFRIGERATOR
Model LFXS28596S/01
Near Bellevue, NE 68123
Jacob
Job Details:
12/27/2023
Customer states unit is leaking water. Installed new filter head assembly.; dspstn on spec-tagged invntry: 1 AGF80300704 FILTER
We serviced a
WHIRLPOOL WASHER
Model WFW9200SQ02
Near Bellevue, NE 68123
Austin
Job Details:
12/27/2023
Customer states unit is leaking while running. Inspected unit and found that it will need a new door bellow. ; ordrng 1 WP8182119 (Door bellow)
We serviced a
SAMSUNG WASHER
Model WA54R7600AC/US
Near Omaha, NE 68022
Mike F
Job Details:
12/27/2023
"Customer states washer will not turn on. Confirmed 120v at outlet, checked board, board receiving 120v. Unit needs new pcb. Was able to connect unit into HASS, DC and Ub error codes stored. Ordering pcb and door lock. ; ordrng 1 DC92-02393F (Pcb) and 1 DC34-00025G (Door lock), dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP"
We serviced a
GE WASHER
Model GFW550SPN0DG
Near Omaha, NE 68138
Derek
Job Details:
12/27/2023
"Customer states that washer won't lock, preventing cycles from running. Checked operations while using newfi device and confirmed complaint. Locked and unlocked door and activation is proper. Door switch is reading properly. Tech removed door lock and disassembled. Found operation of lock components to be proper. Checked for voltage and 12v is supplied to lock. Tech installed lock onto other side of machine and lock still malfunctioning. All evidence points at the door lock being faulty, but tech is concerned about the pcb as well. Lock was ordered and has arrived at the shop for replacement. Tech would like to try door lock and then order pcb if issues continue. Job is not complete. ; saved tckt"
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Bellevue, NE 68123
Austin
Job Details:
12/27/2023
"Customer states unit is only spinning intermittently. Inspected unit and found that the dampers have worn out, need to be replaced."
We serviced a
GE DRYER
Model GFD85ESPN0RS
Near Omaha, NE 68138
Derek
Job Details:
12/27/2023
Customer says dryer door is very loose and won't shut properly. Tech checked door and confirmed complaints. Removed door from unit and disassembled fully. Reassembled door and tightened all screws fully. Reinstalled door onto frame and door now shuts properly. Job is complete.
We serviced a
SUB ZERO REFRIGERATOR
Model DEC3650R/R
Near Fort Calhoun, NE 68023
Mark F
Job Details:
12/27/2023
Unit was installed without a fridge door gasket. No gaskets in town. Will need to order.; ordrng 1 7041340 (Fridge door gasket)
We serviced a
ZLINE RANGEHOOD
Model GL9014-30-S32
Near Omaha, NE 68152
Mark F
Job Details:
12/27/2023
Returned with parts. Installed transformer and wiring kit. Tested unit. Unit operating properly.
We serviced a
KENMORE WASHER
Model 110.2691269
Near Omaha, NE 68104
Mark F
Job Details:
12/27/2023
Customer states unit stopped during cycle. Verified good lid switch. Bypassed lid switch and ran through spin cycle on each setting. Each time drum would begin to spin. Let washer run on short ultra clean. Unit made it to spin and rinse cycle. Lifted control panel to inspect wiring. All connectors were in place. No signs of wire rub off or burning wires. No current defect found at this time. If issue continues. Suspect main control timer.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFBA
Near Omaha, NE 68154
Mike F
Job Details:
12/27/2023
Return with parts. Installed heater with bi-metal. Fridge is operating as it should.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Omaha, NE 68154
Mike F
Job Details:
12/27/2023
"Customer states dryer is making intermittent squeak and not heating. Started dryer on timed dry. Dryer is heating. Pulled vent from wall, removed lint blockage. Rest of venting is clear. Disassembled dryer, found stiff idler wheel and rear rollers are stiff. Cleared debris from blower wheel and inside of dryer. Recommend dryer repair kit. Quoted customer.; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML and 1 WP3387747 ELEMENT,DRY,FIGURE8"
We serviced a
WHIRLPOOL DUET DRYER
Model WED95HEDC0
Near Omaha, NE 68135
Koby
Job Details:
12/27/2023
Customer states unit will not start. Started cycle and unit just buzzed loudly. Turned drum by hand and drum turns freely. Attempted to start unit again and turned drum by hand and unit started to tumble. Found that motor is failing. Recommend replacement of motor and idler pulley assembly.
We serviced a
KENMORE RANGE/COOKTOP EL
Model 790.9505331
Near Gretna, NE 68028
Koby
Job Details:
12/27/2023
"Customer states unit is not heating properly. Inspected unit and found that control is not accurately reading temperature sensor. Temperature sensor is accurate, the control is failing to read the sensor. Found that wires were sitting too close to the hole for the convection fan motor shaft and wires for temperature sensor are burnt. Checked continuity of wires and they test okay but that may change as the unit heats up. Recommend replacement of main pcb and mounting wires away from port."
We serviced a
LG REFRIGERATOR
Model LFXS26596S
Near Hickman, NE 68372
Ali
Job Details:
12/27/2023
During inspection unit was making a rattling noise. Gained access to the condenser fan and noticed it was starting to go out. Unit will need a new condenser fan assembly. Once the part has been received office will call to reschedule. Ali! ; ordrng 1 EAU65058502 (Condenser fan motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8BPKXKQ00
Near Lincoln, NE 68521
Derek F
Job Details:
12/27/2023
Upon inspection the refrigerator was not cooling ins the fresh food but freezer was cold. I first removed the evaporator cover and found the air diffuser and return ducts frozen closed. I steamed out the excess ice and cleared the evaporator drain. I then inspected the door gaskets and found that the gasket was extremely torn and warped in multiple places. A new door gasket would be needed to replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 4387913 OVRLD RLY and 1 WP4387503 BIMETAL DEFROST
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21LRGW2
Near Gretna, NE 68028
Koby
Job Details:
12/27/2023
"Customer states unit is not cooling properly. Found temperatures of 37 degrees in the fresh food and 25 in the freezer. Disassembled and inspected unit and found that unit has a refrigerant leak in the evaporator. Recommend replacement of evaporator, compressor, and filter drier."
We serviced a
SAMSUNG DRYER
Model DVE50T5300C/A3
Near Gretna, NE 68028
Koby
Job Details:
12/27/2023
Customer states that unit is not heating and they have replaced the heating element themselves twice. Disassembled and inspected unit and found loose wire connections on the non oem heater are loose and they over heated and failed. Recommend replacement of heating element with oem component and replacing wiring and wire terminals with better quality materials.
We serviced a
LG REFRIGERATOR
Model LFX28979ST/00
Near Omaha, NE 68118
Mike F
Job Details:
12/27/2023
Customer states fridge is not cooling. 75 degrees in both sections. Compressor was running. Unit has had updated compressor. Found dye in condensate pan. Tapped system to check pressures. Compressor is also inefficient. Unit will need full system. Quoted customer.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Omaha, NE 68135
Derek
Job Details:
12/27/2023
Customer states that washer is unresponsive but had been working fine up until this issue occurred. Tech verified power at outlet and removed user interface console. Main pcb status led is flashing. Checked power supplied to user interface and found 5vdc. Disassembled console and removed user interface touch board. Corrosion is present from steam and humidity. Cleaned touch board with alcohol and a scrub rag and reassembled for testing. Machine powers on briefly but turns back off and tech is unable to get machine to work long enough to check for errors or start a cycle. Console has failed and needs replaced in order to address issue. Provided quote for repair and customer declined. Job is complete.
We serviced a
GE WASHER
Model PTWN6050M0WT
Near Kansas City, KS 66109
Chance
Job Details:
12/27/2023
Customer states unit is filling on its own and making grinding noise. Inspected unit and found water inlet valve had failed along with transmission. Unit will need both replaced.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Kansas City, KS 66109
Chance
Job Details:
12/27/2023
"Customer states unit is not producing ice. Inspected unit and found ice maker frozen over. Thawed all ice and removed ice maker and auger. Rplc; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , and 1 DA97-14504C ICE BCKT"
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A5
Near Gretna, NE 68028
Koby
Job Details:
12/27/2023
"Customer states unit will not start. Inspected unit and found that bearing failed and caused motor to draw too much current and it took out the inverter. Drain pump has. Also failed. Recommend replacement of control boards, drain pump, basket, and back half of tub."
We serviced a
SAMSUNG WASHER
Model WF393BTPAWR/A2
Near Omaha, NE 68104
Austin
Job Details:
12/27/2023
Customer states unit is not draining. Replaced drain pump.
We serviced a
ELECTROLUX WASHER
Model EIFLW50LIW1
Near Omaha, NE 68102
Austin
Job Details:
12/27/2023
Customer states unit is noisy. Found units counter weight broken.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near Omaha, NE 68022
Derek
Job Details:
12/27/2023
Arrived at home and found software version 8 installed on machine. Updated software to version 11 and disassembled machine. Removed ice accumulation from interior and dried fully. Reinstalled G auger and then installed updated ice maker. Test cycled ice maker and verified operations are proper. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-20156B ICE BCKT ASM
We serviced a
FRIGIDAIRE FREEZER
Model FFFU16F2VW
Near Council Bluffs, IA 51501
Mark F
Job Details:
12/27/2023
"Returned with parts. Initial pressures -20 and 45. Replaced components. Pressure tested at 110psi. Pressure held, no bubble leaks. Charged with 2.2oz r600. Final pressures -10 & 55. Frost pattern developing on evaporator. Please allow 24 hours for unit to cool. Monitor over next week."
We serviced a
GE CAFE REFRIGERATOR
Model CFE28TSHQSS
Near Omaha, NE 68022
Derek
Job Details:
12/27/2023
"Customer states that the fresh food zone is not cooling properly. Connected via newfi and confirmed fresh food fan failure. Monitored fan with newfi tool and found that fan is turning off and on, rapidly, causing no continuous stream of airflow through the machine. Provided quote for software update and updated fan, which is approved by the customer. Tech updated 3 pcbs and installed new fan. New fan immediately turns on and runs continuously without the off cycling seen on the previous part. Reassembled fridge and monitored temperatures. Temp has fallen from 57 degrees down to 46 degrees in a matter of 9 minutes. Job is complete. ; dspstn on spec-tagged invntry: 1 WR55X38248 CONTROL BOARD , used 1 WR60X35205 (MTR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA
Near Overland Park, KS 66207
Chance
Job Details:
12/27/2023
"Customer states unit is not producing ice. Inspected unit and found frozen fill tube. Tested fill tube which read open line. Replaced fill tube in unit. Tested unit, unit is functioning properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA97-00209Z PIPE HTR and 1 DA97-07603B ICEMAKER"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Council Bluffs, IA 51503
Hunter
Job Details:
12/27/2023
"Customer contacted repair company via online phone fix program. Tech was dispatched out to install new icemaker tech installed icemaker for customer that customer had purchased unit is now operating properly. Please allow 24 hours for you to begin producing ice. Please dispose of first few batches of ice collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
BOSCH WASHER
Model WFL2090UC/11
Near Omaha, NE 68132
Austin
Job Details:
12/27/2023
Customer states unit is leaking from the dispenser. Found an obstruction under the drawer.
We serviced a
LG DRYER
Model DLEX3700V
Near Gretna, NE 68028
Koby
Job Details:
12/27/2023
Customer states that unit will not start. Found that outlet tco failed due to unit over heating because main control board is not reading the temperature from the thermistor correctly. Recommend replacement of main pcb. ; pckd up 1 EBR85130503 (Main pcb)
We serviced a
SAMSUNG DRYER
Model DV48H7400EW1A2
Near Omaha, NE 68114
Kyle
Job Details:
12/27/2023
Customer states unit is not heating. Inspected unit found bad heater. Replaced heater assembly unit tests ok. Job complete ; used 1 DC97-14486A (HEATING ELEMENT COMPLETE(M)) from stock
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model FFEF3054TST
Near Papillion, NE 68046
Kyle
Job Details:
12/27/2023
"Customer states door will not lock or unlock. Found erc not sending voltage to door lock motor. Ordered erc assembly ; ordrng 1 5304532117 (CONTROL BOARD - MAIN, RELAY, ETC.)"
We serviced a
SHARP MICROWAVE OVEN
Model SMD2470AHD
Near Spring Hill, KS 66083
Nate
Job Details:
12/27/2023
Returned and replaced the control UI assembly. Tested and everything is working again.
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Prairie Village, KS 66208
Chance
Job Details:
12/27/2023
"Customer states unit is leaking water. Inspected unit and found diverter leaking. Replaced sump in unit. Tested unit, unit is functioning properly. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Omaha, NE 68154
Derek
Job Details:
12/27/2023
"Customer states that cooling has stopped in all zones. Arrived and 1 is flashing on the freezer display indicating high temperature. Checked errors and 23c and 71c codes are active. No operations are occurring inside unit and only the lights and display panel are working. Tech pulled fridge out of cabinetry and removed machine and pcb covers. Fan is making a high pitch noise and is difficult to turn, confirming failure of the condenser fan assembly. Cycled power to pcbs and unplugged condenser fan. Machine immediately powers on and begins cooling down. Evaporator, evaporator fans, and thermistors are working. Tech bent rear panel back and customer provided small cooling fan to work on the heat exchanger for the time being. Provided quote for replacement fan assembly. Customer approved repair. Will order fan and return asap for repair. Job is not complete. ; ordrng 1 da97-15765c (Condenser fan), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA94-02679D PCB"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Omaha, NE 68116
Derek
Job Details:
12/27/2023
Cuetomer states that the ice room is dripping water into the fresh food compartment and that her ice cubes are small. Tech arrived and discussed fridge in depth with customer. Customer is on reverse osmosis and has no filter installed. Connected via hass and thermistors are all reading properly. Ran on board checks and diagnostic tests of system and all pass. Manually started ice maker self test to see if leakage is occurring. Ice maker successfully harvests and refills with water. Water is still dripping from ice room. Disassembled ice room and removed all components. Ice room is completely dry. Applied new sealant to floor and back wall of room but water drip still occurring. Reinstalled parts and test cycled ice maker multiple times. Leaking is still occurring and seemingly speeds up when icemaker fill occurs. Tech removed auger assembly from unit and ran test again. No splashing or leaking occurring inside ice cavity but dripping again speeds up. Tech removed waterlines and cover from rear of machine and plastic director tube is dry as far in as tech can feel. Called technical support to discuss and document further. Technical support condemned machine due to issues and takes that fridge can not be repaired. Documents have been sent to asurion warranty on behalf of the customer to indicate unrepairable problems. Job is complete. ; dspstn on spec-tagged invntry: 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
CRITERION WASHER
Model CTW41N1AW
Near Omaha, NE 68110
Mark F
Job Details:
12/27/2023
Customer states washer doesnt work. Drum did not spin freely. Tilted drum back to find broken motor pulley. Would need new pulley and clutch/transmission assembly.
We serviced a
GE DISHWASHER
Model PDT855SSJ0SS
Near Leawood, KS 66209
Chance
Job Details:
12/27/2023
Customer states unit is not functioning at all. Inspected unit and found UI would not power up and unit is completely dead even though proper voltage is supplied. ; ordrng 1 WD21X23556 (UI (KC))
We serviced a
THERMADOR COFFEE MAKER
Model TCM24PS/09
Near Omaha, NE 68154
Travis
Job Details:
12/27/2023
Customer states unit makes a noise every minute or so. Confirmed noise. Traced it to power transformer. Will order new one. ; ordrng 1 00145882 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Omaha, NE 68137
Koby
Job Details:
12/27/2023
Customer states that unit is not cooling properly. Inspected unit and found temperatures of 45 degrees in the freezer and 60 degrees in the fresh food compartment. Pulled unit out and found that compressor is not running. Unplugged unit for 30 seconds and plugged unit back in and compressor started running. Control board is failing to send signal voltage to inverter board to start the compressor. Recommend replacement of main control board. ; pckd up 1 W10843055 (Control board)
We serviced a
SUB ZERO REFRIGERATOR
Model 590
Near Omaha, NE 68154
Travis
Job Details:
12/27/2023
Ice maker water fill level set too high allowing it to overflow. Adjusted down. Cycled 3 times to verify it fills properly now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Lincoln, NE 68507
Derek F
Job Details:
12/27/2023
I arrived to find the fresh food at 55°F and freezer at -4°F. The air channel between the fresh food and freezer had frozen up again due to overfilling the refrigerator. I put the unit In a force defrost and steamed out the return ducts. I then steamed out the air channel just above the evaporator fan. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC *NO CORE*
We serviced a
WHIRLPOOL DRYER
Model WGD4800BQ2
Near Omaha, NE 68106
Jacob
Job Details:
12/27/2023
Customer states unit smelled like gas. Ran unit and unit is operating properly.
We serviced a
LG REFRIGERATOR
Model LMXC23796s
Near Omaha, NE 68112
Mark F
Job Details:
12/27/2023
"Customer states unit is giving a loud buzzing noise and ice in ff door has melted. Removed freezer cover to found inadequate defrost on left side. Ohmed defrost sensor, tested good. Moved defrost sensor down further on evaporator. Unit operating properly."
We serviced a
LG WASHER
Model WT7100CW
Near Wahoo, NE 68066
Mike F
Job Details:
12/27/2023
"Return with parts. Installed pressure switch and drain pump. Started unit on speed wash and stayed through entire cycle. Washer filled to correct amount, agitates, drained and went into spin cycle. Unit completed speed wash. No leaks found. Noticed during spin, vibration is transferring to the dryer, recommend anti vibration pads. Washer is operating as it should."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Eagle, NE 68347
Ali
Job Details:
12/27/2023
During inspection noticed the joint for the yoder line feeding the condenser was leaking. Cut the old factory lokring out and installed a new fitting. Pressurized the system to 190psi and checked for any leaks utilizing my bubbles. Pressures also held properly. Vacuumed the system down for 15 minutes and achieved 944 micros and it settled around 1401 micros. Charged the system with 75g of r600. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DA81-06006B UV DRIER - CAP TUBE
We serviced a
GE REFRIGERATOR
Model ESF25LGREWW
Near Omaha, NE 68118
Travis
Job Details:
12/27/2023
Failed door switch causing damper to close. Replaced. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 WR55X10942C CNTRL *HAS CORE*
We serviced a
ZEPHYR RANGEHOOD
Model ZRP-E48BS
Near Indianola, IA 50125
Mike
Job Details:
12/27/2023
"Unit has an e1 error code. If customer resets the breaker it will go away but comes back again 3-4 days later. E1 is a communication error. Zephyr is sending 4 parts two wiring harness, main power board and switch assembly. Parts are being sent to the Des Moines office. ; O-emld tckt"
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NE63T8911SG/AA
Near Des Moines, IA 50320
Mike
Job Details:
12/27/2023
"Customer had a pot boil over and the water going into the control panel. Unit started working again after a day, but control panel is loose on right side not sealing properly. Made adjustments and now control panel is sealing up well. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB755DW2
Near Lincoln, NE 68506
Kevin
Job Details:
12/27/2023
Found open thermal. ; used 1 WP3392519 (Limit fuse) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lincoln, NE 68505
Kevin
Job Details:
12/27/2023
Lock jammed.
We serviced a
GE REFRIGERATOR
Model GTS17DTNKRWW
Near Lincoln, NE 68507
Kevin
Job Details:
12/27/2023
Found start device fell off and clip missing.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF0
Near Des Moines, IA 50312
Mike
Job Details:
12/27/2023
Adjusted install so that unit is aligned properly and the doors shut properly.
We serviced a
LG RANGE/COOKTOP GS
Model LRG3091SW/03
Near Missouri Valley, IA 51555
Hunter
Job Details:
12/27/2023
"Customer states unit will give an F1 code when running. Found a mouse nest sitting right on top of sensor wire. Move nest and unit is now operating properly. Tested wiring and sensor. If unit continues to have issues unit will need a new control board. Quoted customer for a new board, customer declined repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter"
We serviced a
LG DRYER
Model DLEX3360V
Near Logan, IA 51546
Hunter
Job Details:
12/27/2023
"Customer states that unit will give a flow sensor error. Found that unit vent is clogged. Recommend vent cleaning. Quoted customer for vent cleaning and customer approved repair. Performed cleaning, unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Underwood, IA 51576
Hunter
Job Details:
12/27/2023
"Customer states unit is not washing dishes. Found fault in unit main control board. Recommend replacing main control board. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter; dspstn on spec-tagged invntry: 1 W10703867 ELEM-D/W"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Eudora, KS 66025
Nate
Job Details:
12/27/2023
Customer states the dryer is intermittently stopping the drying cycle in any setting but then starting back up. The motor TCO is failing and the motor is overheating. Needs a new motor assembly. Discussed with customer and will follow up in due time. ; ordrng 1 W11549461 (Motor assembly)
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SG/AA
Near Eudora, KS 66025
Nate
Job Details:
12/27/2023
"Replaced ice maker, ice bucket, and drain tube on auger. Installed silicone, and set fill tube correctly. Ran tests and everything worked and passed.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-13718C ICE MAKER , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20157A ICE BCKT"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Leawood, KS 66209
Chance
Job Details:
12/27/2023
"Customer states unit is not producing ice and is dripping water. Upon arrival customer stated he has had ice maker repaired multiple times and doesnt want it repaired anymore he wants the resolution from Samsung for the 50 percent off. Advised customer to call into Samsung and talk to resolutions department. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02668A ICEMKR UPDATE , and 1 DA97-14504C ICE BCKT"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ceresco, NE 68017
Ali
Job Details:
12/27/2023
During inspection I checked for voltage at the water valve. Unit was sending proper 120 volts to the valve but water wasnt coming into the unit. Utilized the softener valve as the main valve and proper water was coming into the unit. Unit has a bad water valve assembly. Once the part has been received office will call to reschedule. Ali! ; ordrng 1 W11168740 (Cold valve)
We serviced a
GE RANGE/COOKTOP EL
Model CHP95302M6SS
Near Omaha, NE 68152
Travis
Job Details:
12/27/2023
Replaced generator board. Hooked up and tested. Unit is now operating properly.
We serviced a
SUB ZERO REFRIGERATOR
Model B1-42SO
Near Omaha, NE 68131
Travis
Job Details:
12/27/2023
Fresh food was vacuum sealing. Piece of debris covering drain not allowing air to escape. Removed. Door now opens properly. Had customer test and unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Omaha, NE 68164
Travis
Job Details:
12/27/2023
Customer states unit is not cooling. Room temp in both sections. Compressor and fans are running. Unit has a sealed system issue. Also found water staining around control cover. Seemingly coming from insulation void causing condensation. No repair at this time.
We serviced a
GIBSON FREEZER
Model FH26M1WMAC
Near Omaha, NE 68116
Travis
Job Details:
12/27/2023
Customer states compressor starts for a few seconds. Found failed start device. Replaced. Unit is now operating properly.
We serviced a
SPEED QUEEN DRYER
Model ADE3SRGS175TW01
Near Lincoln, NE 68516
Ali
Job Details:
12/27/2023
During inspection unit would power on but would not produce any heat. Gained access to the heating element assembly and noticed the element had failed. Also noticed one of the wires feeding the element had heat damage. Install the new heating element assembly which includes new thermal fuses and fixed the wiring. Reassembled the unit and ran timed dry high heat. Unit is now operating properly. Ali!
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
