We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Council Bluffs, IA 51503
Hunter
Job Details:
11/15/2023
"Customer states unit icemaker is humming. Found fault in unit icemaker. Manufacturer warranty covers icemaker defect. Installed new icemaker and seals. Unit is now operating properly. Please allow 24 hours for him to begin producing ice. Please dispose of first few batches of ice. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
FISHER PAYKEL DISHWASHER
Model n/a
Near Kansas City, MO 64112
Chance
Job Details:
11/15/2023
Customer states unit is displaying A6 error code. Inspected unit and found it was not getting enough water. Unit will need new water valve. ; ordrng 1 529730 (Water valve (KC))
We serviced a
KENMORE WASHER
Model 110.270876
Near Kansas City, MO 64113
Chance
Job Details:
11/15/2023
Customer states unit is displaying SD error code when unit tries to rinse after washing. Inspected unit and found pressure
We serviced a
GE/HOTPOINT WASHER
Model GTW810SPJ0MC
Near Omaha, NE 68136
Kelvin
Job Details:
11/15/2023
"Customer states unit is loud during agitation cycle. Inspected unit, found grease on floor under unit. Tub does not spin free, very hard to turn by hand. Suspension is worn. Unit will need gearcase replaced. Customer did not approve repair. Estimate good for 30 days, job complete."
We serviced a
LG REFRIGERATOR
Model LFXS26973D/10
Near Kansas City, MO 64157
Nate
Job Details:
11/15/2023
"Replaced fan motor, blade, and shroud / bracket. Tested and no more noise."
We serviced a
SAMSUNG REFRIGERATOR
Model RF26HFENDSR/AA
Near Lenexa, KS 66220
Nate
Job Details:
11/15/2023
"Customer states the fresh food is building up ice at the back wall and there is water leaking out into the floor. Found chunks of ice formed on back cover wall and error E22 indicating a locked evaporator fan. Needs new leak prevention kit and evaporator cover assembly with fan. ; ordrng 1 DA97-12609B (EVAP FAN MOTOR) and 1 DA82-01415A (WATER LEAKAGE UPDATE), dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER"
We serviced a
MAYTAG OVENS ELECTRIC
Model MER8674AB
Near Omaha, NE 68104
Mark F
Job Details:
11/15/2023
Customer states unit stayed locked. Tried to take off childs lock. Control would continue to blink. Removed rear cover. All wiring was good. No burns or frays on lines. Thermistors tested good. Unit needs new control board.
We serviced a
GE WASHER
Model WPRE6100G0WT
Near Council Bluffs, IA 51503
Hunter
Job Details:
11/15/2023
"Customer states unit is leaking into the drum. Found fault in water inlet valve. Recommend replacing inlet valve. Customer approved repair. Installed new inlet valve. Unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WH13X10024 VALVE WATER"
We serviced a
ZLINE OVENS ELECTRIC
Model RAS-36
Near Omaha, NE 68144
Koby
Job Details:
11/15/2023
"Customer states parts arrived in the mail. Pulled unit out with floor protection and disassembled unit. Cut back burnt up wires and crimped in new section of wire provided with element. Installed new element and reassembled unit. Preheated unit to 250 degrees to test, unit functions properly. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Omaha, NE 68135
Koby
Job Details:
11/15/2023
"Customer states unit is freezing up. Inspected unit and found that seal between fresh food compartment and ice maker has failed and ice maker is failing to cycle. Recommend installation of icemaker update, ice bucket, and rtv sealant. ; dspstn on spec-tagged invntry: 1 DA82-02653A ICEMKR UPDATE"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Omaha, NE 68124
Brandon
Job Details:
11/15/2023
"Defrosted unit. Applied water leakage update. New evap cover, defrost sensor, heater clip and drains. Unit is back working as intended. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-13757A EVAP CVR"
We serviced a
GE FRONT LOAD WASHER
Model wbvh5300k1ww
Near Omaha, NE 68137
Brandon
Job Details:
11/15/2023
"Unit is shimmy and shaking all around causing the unit to walk/move around the room. Unit is also leaking, sometimes a little, not at all or a lot. Unit is not currently leveled. Unit needs a new fill neck and gasket. Both parts are no longer available. Unit also needs new shocks as well but dont suggest repair if the leak cant be fixed. ; dspstn on spec-tagged invntry: 1 WH08X10036 GASKET and 1 WH23X10028 PUMP"
We serviced a
SAMSUNG OVENS ELECTRIC
Model ne595r0abww
Near Omaha, NE 68138
Brandon
Job Details:
11/15/2023
Party pizza took over 40 minutes to cook when it was suppose to be 17 tops. Tested unit and it was reading 350 at 3 minutes and 30 seconds when thermocouple said 105 degrees. Went to replace thermostat and found unit had a faulty wiring connection to bake element. Fixed wire and tested unit again. Unit is now working properly.
We serviced a
U-LINE ICEMAKERS - GRID
Model UACP115-SS01A
Near Council Bluffs, IA 51503
Hunter
Job Details:
11/15/2023
"Customer states a piece broke off of drain pump and is leaking. Customer also states unit ice cover does not stay in correct position. Contacted technical support as cover brackets appear to be ripped out of sidewall. Sent photos to technical support awaiting repair instructions from support engineering team. Thank you, from your Hometown Hero, Hunter!"
We serviced a
SAMSUNG DRYER
Model DVE55CG7100W/A3
Near Council Bluffs, IA 51501
Hunter
Job Details:
11/15/2023
"Unit will flash and is not responsive a when powered on. Tech has replaced the main control board and user interface board. Unit continues to have issues. Contacted technical support, technical support is sending report to engineering department for further analysis. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DC93-00101U MOTOR-ASSEMBLY"
We serviced a
BOSCH OVENS GAS
Model HGS8645UC/02
Near Ashland, NE 68003
Derek
Job Details:
11/15/2023
"Customer states that ignitor sparks, but flame is not established and won't stay lit for more than a few seconds. Inspected cooktop. Checked all ignitors on cooktop and inside oven and they all spark when commanded. Turned oven to 250 degree bake and ignition occurs. Watched flames for a moment and they do not go out. Disassembled oven and ran testing again. Spark ignitor continues to work properly. Watched operation occur and first issue experienced is with gas never igniting, although spark is located properly and is strong. Tech read documentation and bulletins to see if issue is known. Tech foubd documents indicating that improper starting procedure is the main reason for improper ignition, flame time outs, and gas odor. Procedure in the owners manual indicates that the oven control knob, while in the off position, must be pushed in and held in for 2 seconds before knob cam be turned to select a temperature zone. Failure to hold the knob in for two seconds while in the off position will cause the sequence of ignition to not be proper, leading to multiple issues. Tech and customer discussed findings and found that tech can replicate the misfire consistently if the appropriate order is not followed, while also can turn the oven on properly 100% of the time if the procedure is followed. Tech believes that no immediate failure has occurred and that no parts need replaced for repair. Job is complete."
We serviced a
WHIRLPOOL OVENS GAS
Model WFG515SOES1
Near Leawood, KS 66209
Nate
Job Details:
11/15/2023
Customer states the oven bake will not light up. Issue was with spark igniter. Its getting voltage and the boards are all good but gas is not igniting. Ordering part and will return. ; ordrng 1 WP9758079 (IGNITER - OVEN GLOW NON-STANDARD)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5101SG/AA
Near Overland Park, KS 66213
Nate
Job Details:
11/15/2023
Customer states the ice maker isnt producing ice as often as it should be. HASS monitor shows last ejection was over 24 hours ago but temps in the freezer has stayed consistently below requirements. Ice maker temp sensor via HASS is reporting 2t degrees but actual temp in freezer both via HASS freezer sensor and thermocouple meter shows its -4 degrees Fahrenheit. Diagnosis: bad ice maker temp sensor. Will order a new one and replace. ; ordrng 1 DA97-07603B (Ice maker (KC))
We serviced a
SUB ZERO REFRIGERATOR
Model BI-30UG/S/PH
Near Omaha, NE 68164
Travis
Job Details:
11/15/2023
Returned and did software update. Customer had 8 total sub z/wolf units. Called sub z and corrected registration info on all units. Customer will need to contact dealer to get installer info corrected to get 3rd year of warranty. Unit needing software update is a classic unit where all other units are designer series and do not need update done.
We serviced a
TRUE REFRIGERATOR
Model GDM-10-HC-TSL01
Near Omaha, NE 68116
Travis
Job Details:
11/15/2023
Returned with parts. Installed new controller and temperature probes. Powered unit on. It went through test mode and all functions work properly. Unit reset. Compressor and fans started. Unit is now operating properly.
We serviced a
GE CAFE REFRIGERATOR
Model CFE28UP2MLS1
Near Douglas, NE 68022
Travis
Job Details:
11/15/2023
Inspected unit. Found freezer door is. It sitting level. Top of freezer door is rubbing on lower hinge of right fridge door. Door adjustment cams were not used to align door. Also found rails damaged and wont pull shut properly. Replaced door and rails. Adjusted cams to so door is sitting level and seals properly. Unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25C5551SR/AA
Near Omaha, NE 68116
Mike F
Job Details:
11/15/2023
"Customer states ice is freezing in one block. Found cracked nugget ice maker. Replaced ice maker and cycled ice makers. Unit passed HASS OQC. ; dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) 1 DA97-21256C TUBE (NUGGET) , 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH75021HZ
Near Bennington, NE 68007
Mike F
Job Details:
11/15/2023
"Customer states microwave is not heating, plugged unit into Kill-a-watt tester, unit is pulling 5.8 amps. Quoted for new mag and diode. Customer approved. Installed mag and diode. Tested microwave, microwave is operating as it should. ; dspstn on spec-tagged invntry: 1 11QBP0236 6851W1A002E WHEN OUT"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Omaha, NE 68164
Mike F
Job Details:
11/15/2023
"Customer states unit is not going into spin cycle. Ran unit through diagnostics, no stored error codes and unit went through diagnostics test. Unit vibrates intermittently during spin cycle when empty. Manually rotated spin basket, basket moves freely, but can hear bearing grinding while spinning. Put unit into HASS, unit would connect to HASS, but tech was un able to activate any loads through HASS. Put unit on spin only, unit lost power twice and then came back on. Quoted customer for new main control and inverter. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP and 4 DC66-00470B DAMPER"
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8RFD
Near Gretna, NE 68028
Derek
Job Details:
11/15/2023
Customer states that ice cream is soft and cooling is not proper. Inspected machine. Freezer is between 15 and 26 degrees throughout. Fans and compressor are actively running. Removed evaporator cover and found very incomplete frost pattern occurring. Refrigerant has leaked out and system is loosing its cooling capabilities. Provided quote for a complete system rebuild. Customer declined repair. Job is complete.
We serviced a
KITCHENAID OVENS ELECTRIC
Model KODE500ESS00
Near Omaha, NE 68022
Shannon
Job Details:
11/15/2023
Return with fan remove unit from wall replace fan test ok ; dspstn on spec-tagged invntry: 1 WP4451042 FUSE ASM and 1 WP4451354 THERMAL FUSE 152* C
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model PLEB27T8CCA
Near Waterloo, NE 68069
Shannon
Job Details:
11/15/2023
"Relay not sending power to element order board ; dspstn on spec-tagged invntry: 1 12001656 OVEN SENSOR LONG , ordrd 1 318022002 (Board) and 1 318255100 (Element)"
We serviced a
WHIRLPOOL DRYER
Model WED9270XW1
Near Omaha, NE 68118
Shannon
Job Details:
11/15/2023
Inspect unit has failing main control board not stocked in town not stocked in town
We serviced a
SAMSUNG WASHER
Model WF45R6300AV/US
Near Omaha, NE 68164
Mike F
Job Details:
11/15/2023
Called tech support. Tech support recommended replacing main control and Ui. Quoted customer. Advised customer to call Samsung for warranty coverage. ; ordrng 1 DC97-22462A (Console) and 1 DC92-02388A (Pcb)
We serviced a
GE REFRIGERATOR
Model GBS22KB573CC
Near Omaha, NE 68106
Jacob
Job Details:
11/15/2023
Customer states unit is leaking water. Cleared drain line and removed all the ice build up.
We serviced a
MAYTAG DRYER
Model MEDC400VW0
Near Omaha, NE 68154
Jacob
Job Details:
11/15/2023
"Customer states unit kept running when door open. Installed new door latch assembly. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT,DRY"
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Omaha, NE 68106
Jacob
Job Details:
11/15/2023
Customer states unit is dead. Unit will need a new ui control.
We serviced a
KENMORE OVENS ELECTRIC
Model 790.487839
Near Omaha, NE 68132
Jacob
Job Details:
11/15/2023
Customer states unit is not heating. Unit will need a new bake element.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVBO1
Near Omaha, NE 68137
Travis
Job Details:
11/14/2023
"Ran new waterline to unit. Will pick up install new cold control tomorrow. ; ordrng 1 WP2198202 (Cold control), dspstn on spec-tagged invntry: 1 WX08X10006 WTR LINE 8' PEX"
We serviced a
LG WASHER
Model WT7005CW
Near Lincoln, NE 68502
Ali
Job Details:
11/14/2023
During inspection unit would make a grinding noise during agitate. Unit will need a new gear case assembly. Customer will let us know if they want to move forward with the repair. Ali!
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Omaha, NE 68106
Brandon
Job Details:
11/14/2023
Replaced fan and unit started working right away. Unit is back working properly.
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model PLGFZ397GCG
Near Omaha, NE 68106
Mark
Job Details:
11/14/2023
"Customer states unit has F11 a error code, control and overlay need replaced"
We serviced a
GE OVENS GAS
Model Jgbp28bea6wh
Near Omaha, NE 68117
David
Job Details:
11/14/2023
"broil also not working. When bake is turned on the light on the display also turns on but ignitor is not glowing or lighting. High possibility of an ignitor issue, but possibility of a control failure can't be ruled out without a technician visit. I quoted customer pricing for the ignitor replacement and board rebuild. Customer will call back with decision."
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Omaha, NE 68106
Kyle
Job Details:
11/14/2023
Customer states unit will not start and is flashing normal and heavy lights. This is thermistor open error. Inspected unit found corrosion on harness wire is broken at thermistor and turbidity sensor. Unit needs main harness #Dd81-02637a.
We serviced a
VIKING REFRIGERATOR
Model RVFFR336SS
Near Omaha, NE 68124
Jacob
Job Details:
11/14/2023
Customer states unit is leaking water. Will need to order new water filter head assembly ; ordrng 1 078399-000 (Filter head assembly) and 1 078436-000 (Water filter)
We serviced a
LG REFRIGERATOR
Model LFX28968ST
Near Omaha, NE 68106
Jacob
Job Details:
11/14/2023
"Customer states unit is not cooling properly and was giving a DH error. ; ordrng 1 6615JB2005N (Defrost sensor), dspstn on spec-tagged invntry: 1 ADL73762001 EVAP"
We serviced a
SUB ZERO REFRIGERATOR
Model 700BR 2
Near Clive, IA 50325
Mike
Job Details:
11/14/2023
"Unit powers on and compressor and fans are running. Unit is not cooling. Checked frost patterns and there is barely a frost patterns forming. Unit has a refrigerant leak and will need compressor, filter drier and evaporator w/ heat exchanger to repair. ; ordrng 1 4203370 (Evap) and 1 7006959 (Compressor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF216BEAESG/AA
Near Omaha, NE 68144
Shannon
Job Details:
11/14/2023
"Replace ice maker evap cover 117 defrost and water leakage kit and sensor ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , 1 DA97-07603B ICEMAKER , and 1 DA97-12609C COVER-EVAP"
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near Omaha, NE 68022
Shannon
Job Details:
11/14/2023
Return with wash plate remove old install new test ran unit working as should test ok
We serviced a
SAMSUNG DRYER
Model BVE45M5500Z/A3
Near Overland Park, KS 66223
Kyle S
Job Details:
11/14/2023
Customer canceled dryer ticket at door. They have another company coming to clean vents
We serviced a
WHIRLPOOL CABRIO DRYER
Model WED62300SW1
Near Yutan, NE 68073
Derek
Job Details:
11/14/2023
Customer states that f1 error is occurring on dryer. Says she watched videos online that suggested soldering her control board. Tech verified issue and confirmed that her model can be repaired by soldering the control board. Cleaned control assembly and soldered all contacts. Reinstalled pcb and control is now working properly. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH73521CS5
Near Lincoln, NE 68502
Derek F
Job Details:
11/14/2023
"Upon inspection the microwave did not have power. Before power was lost, the unit also was having trouble with the door switches. I first disconnected power and gained access to the main control. There was no signs of corrosion or loose connections. I then checked the door switches and they were failing. I then reconnected power and checked at the board. There was no power at the board but 120V at the outlet. The 20A fuse failed and would need to be replaced along with the door switches to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 3 28QBP0496 SWITCH 1/4 SPDT"
We serviced a
MIELE DISHWASHER
Model G5105
Near Lincoln, NE 68520
Ali
Job Details:
11/14/2023
During inspection drain pump would have abnormal drain cycles. Unit would also leak rinse aid. Unit will need a new drain pump and dispenser assembly. Once the parts have been received office will call to reschedule. Ali! ; ordrng 1 11025011 (Drain pump) and 1 5919508 (Dispenser) and 1 6082270 (Seal)
We serviced a
THERMADOR OVENS GAS
Model PRG364GDH/01
Near Shawnee, KS 66217
Nate
Job Details:
11/14/2023
"Customer states the oven bake isnt working verified the broil is functioning. Hot surface igniter tested bad so we replaced it but the bake relay on the board is also bad. ; ordrng 1 00709785 (CONTROL BOARD - LOGIC, PC), dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT"
We serviced a
DACOR OVENS ELECTRIC
Model RNO230S
Near West Des Moines, IA 50265
Alex
Job Details:
11/14/2023
Customer compliant is that unit is not heating properly in top or bottom ovens. Reset bottom tco and tested both units with thermocouples. Advised customer to not rely on metal temp gauge in top oven as they are inaccurate. Both top and bottom ovens bake and broil elements came on and heated up ovens. Thermocouples read 300 after 30 min. Job complete.
We serviced a
SAMSUNG WASHER
Model WF45M5500AZ/A5
Near Overland Park, KS 66223
Kyle S
Job Details:
11/14/2023
Customer states unit would not finish cycle found unit to have plugged up filter causing timeout during drain removed debris and checked operation unit working great
We serviced a
GE REFRIGERATOR/TOP
Model PFE28KYNHFS
Near Omaha, NE 68124
Mark F
Job Details:
11/14/2023
"Customer states unit is not cooling all the way and ice is melting. Inspected freezer and fridge door ice and found ice cubes to be melted together. Inspected door gaskets and did not find a broken seal. Plugged into newfi and noticed irregular compressor operation. Suspect unit is undergoing system failure. Will need to order parts and return.; ordrng 1 WR87X36103 (Ff evap) and 1 WR84X38825 (Condenser) and 1 WR87X41607 (Compressor) and 1 WR87X30875 (Drier), dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP and 1 WR55X38248 CONTROL BOARD , O-SMS tckt"
We serviced a
FISHER PAYKEL DISHWASHER
Model DS603
Near Kansas City, MO 64124
Chance
Job Details:
11/14/2023
Customer states unit is leaking water. Inspected unit and found water dripping from motor housing. Unit will need new motor housing and new rotor.
We serviced a
GE REFRIGERATOR
Model DSS25KSTBSS
Near Overland Park, KS 66214
Kyle S
Job Details:
11/14/2023
Replaced frozen and browned inlet port checked operation unit working. Great job complete
We serviced a
SAMSUNG WASHER
Model WF218ANB/XAA
Near Overland Park, KS 66207
Kyle S
Job Details:
11/14/2023
"Upon replacement of the valve dispenser drawer, will not seat correctly, causing unit to immediately leak as it fills dispenser drawer is no longer available, removed valve for return closing ticket"
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near Overland Park, KS 66207
Kyle S
Job Details:
11/14/2023
Replaced faulty ui board main control latch and drain hose checked operation ensured no leaks and proper operation unit working great job complete ; dspstn on spec-tagged invntry: 1 DC34-00025E LOCK
We serviced a
LG WASHER
Model WT7060CV
Near Kansas City, MO 64108
Chance
Job Details:
11/14/2023
Customer states unit is displaying UE error code. Inspected unit and found dampers were very springy and tub was moving around during spin cycle. Unit will need new dampers (4902EA1002W). Estimate for repair is $485.04. Customer approves repair. Follow up scheduled for Tuesday at 9. ; ordrng 4 4902EA1002W (Dampers (KC))s
We serviced a
AMANA REFRIGERATOR
Model ASD2625KEB
Near Kansas City, MO 64110
Chance
Job Details:
11/14/2023
"Customer states unit is not producing ice and seems to be warming. Inspected unit and found temps in freezer at 33 degrees and fresh food at 43. Removed evap cover and found ice ball on top of evap indicating a sealed system leak. Unit will need new evap, compressor, and filter dryer. Customer would like to think about repair. Job complete."
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60T8711SS/AA
Near Leawood, KS 66209
Chance
Job Details:
11/14/2023
Customer states unit is making a squeaking noise. Inspected unit and found fan was the cause of the squeaking and it will need replaced. Follow up scheduled for Monday at 11. ; ordrng 1 DG96-00779A (Fan (KC))
We serviced a
GE OVENS ELECTRIC
Model JBS56WL3WW
Near Omaha, NE 68104
Mark F
Job Details:
11/14/2023
Customer states baking element doesnt work and slopes. Found element cracked. Will need new.; ordrng 1 WB44K10005 (ELEMENT - BAKE (STANDARD))
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Weeping Water, NE 68463
Kelvin
Job Details:
11/14/2023
"Customer states unit icemaker is not making ice, frosts up and causing problems. Inspected unit, found flapper door is not shutting all the way. Removed ui cover to access flapper door. Flapper shuts all the way manually, will not shut on its own. Found flapper rubber cap was dislodged and not sealing correctly. Removed flapper assembly and motor. Removed rubber flap, reinstalled and secured. Reassembled unit. Flapper door is now operating as it should. Verified with flash light, no lights or air leaks present. Covered by manufacturer warranty, job complete."
We serviced a
BOSCH MICROWAVE OVEN
Model HMC80152UC/05
Near Stilwell, KS 66085
Nate
Job Details:
11/14/2023
"Replaced Hv capacitor, HV Diode, HV fuse and right side switch. Respliced lines to burnt out switches and tested. Unit is now operational. ; used 2 28QBP0495 (SWITCH 3/16 SPDT) from stock"
We serviced a
U-LINE ICEMAKERS - GRID
Model UHNP115-IS01B
Near Stilwell, KS 66085
Nate
Job Details:
11/14/2023
Customer states the ice maker has stopped and there is an 12 on the display. Issue is failed float switch. Will need to order parts and return ; ordrng 1 80-55538-00 (VALVE - WATER FILL)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Council Bluffs, IA 51501
Hunter
Job Details:
11/14/2023
"Customer states unit is not completing cycles. Found fault in unit water inlet valve. Recommend replacing water inlet valve. Ordering part and scheduled a return visit. Visit is covered by customer home warranty. Thank you, from your Hometown Hero, Hunter!Placed unit into service mode and pulled error codeF8 E1 long fillRan unit in service mode and found that unit hot water valve does not open all the way some water will pass but not enough. Recommend replacing unit water inlet valve.Part# W11165546Ordering part in scheduled return visit for Thursday; ordrng 1 W11165546 (Water inlet valve)"
We serviced a
WHIRLPOOL DUET DRYER
Model WED94HEXL0
Near Gretna, NE 68028
Brandon
Job Details:
11/14/2023
Customer already cleared end of the vent out and does not currently need the vent cleaned. Unit is working properly and not experiencing any issues.
We serviced a
LG DISHWASHER
Model LDF8764ST
Near Omaha, NE 68116
Shannon
Job Details:
11/14/2023
Inspect unit recommend sump assy customer to look at new ; dspstn on spec-tagged invntry: 1 ABQ73503004 DRN PMP ASM
We serviced a
MAYTAG DRYER
Model MEDE500VW2
Near Omaha, NE 68022
Shannon
Job Details:
11/14/2023
"Clean blower wheel replace idler pulley test ok ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR , used 1 279640 (Idler pulley) from stock"
We serviced a
KENMORE DRYER
Model 110.6510231
Near Omaha, NE 68116
Shannon
Job Details:
11/14/2023
Replace thermal test ok customer to replace vent
We serviced a
GE MICROWAVE OVEN
Model SCA2000BWW 03
Near Omaha, NE 68138
Mike F
Job Details:
11/14/2023
"Customer states microwave is not heating. Found failed mag and found door latch not allow for contact with switches, door latch is discontinued. Quoted for mag and diode. Customer declined repair. Service call collected.; dspstn on spec-tagged invntry: 1 10QBP0230 MAGNETRON and 1 11QBP0236 6851W1A002E WHEN OUT"
We serviced a
SAMSUNG OVENS ELECTRIC
Model NY58J9850WS/AA
Near Omaha, NE 68118
Mike F
Job Details:
11/14/2023
"Customer states upper oven cooks fine, but upper area of lower oven does not cook as well. Started upper oven on 350 bake and lower oven on 300. Monitored temperatures. Lower convection fan has slight rumble to it. Upper oven average temperature is 327. Lower oven is average temperature is 285. Adjusted oven temperature up 25 degrees. Service call collected.; dspstn on spec-tagged invntry: 1 12001655 OVEN SENSOR SHORT and 1 12001656 OVEN SENSOR LONG"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Omaha, NE 68132
Mark F
Job Details:
11/14/2023
Customer states unit is not working. Plugged unit in. F25 error code. Unit was locked out and could. Ot reset to test will need motor or motor control unit.
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NQ70M9770DM/AA
Near Omaha, NE 68104
Mark F
Job Details:
11/14/2023
"Customer states unit is freezing and becoming inoperable intermittently. All functions on when arrived. Tested settings and buttons when arrived, unit was operating properly. Initiated a smart connect to connect to Hass and unit then froze. Once unit display unfroze, I attempted to set a a normal cook setting. Unit then locked up again. Pulled oven slightly out and attempted to wire connect to Hass. Unit would still not link with phone and once again froze the display. After waiting out unit from being non-responsive, I manually enter diagnostics mode. Unit did not display any error codes. Unit would not run and self test functions. Attempted factory reset and unit would then freeze. Removed covers to inspect wiring. Wiring was fully connected,with no frays or scorch markings. Suspect all boards are not communicating.; ordrng 1 DG63-00483A (Door gasket) and 1 DE94-04184A (panel pcb) and 1 DE92-03729Q (main PCB) and 1 DE92-04046J (sub pcb)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9071SR/AA
Near Mission, KS 66202
Austin
Job Details:
11/14/2023
Customer starts unit is leaking. Adjusted the defrost and ice maker tubes. ; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Omaha, NE 68164
Mike F
Job Details:
11/14/2023
"Customer states unit will drain but will not go into spin. Put unit into diagnostics, had the following error codes. F0E2 over sides f9e1 long drain f8e1 long fill f5e2 lock failure f8e3 over flow. Let unit fill then activated drain pump. Pump turned on but failed to drain any water. Disassembled unit and found pump filter clogged with debris. Removed debris and reassembled pump and washer. Tested drain pump. Put unit on quick wash, unit completed quick wash."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kansas City, KS 66109
Austin
Job Details:
11/14/2023
Customer states that they had smelled something burning while dryer was running. Inspected the unit and found no issues.
We serviced a
KENMORE DRYER
Model 11062922100
Near Omaha, NE 68106
Hunter
Job Details:
11/14/2023
"Customer states unit is not heating. Found fault in unit high limit thermostat. Recommend replacing unit high limit thermostat fuse. Customer approved repair. Installed new fuse.unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; used 1 279769 (CUTOFF,THERMAL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Omaha, NE 68106
Hunter
Job Details:
11/14/2023
"Customer requested unit be inspected. Tech placed unit into a service mode and performed inspection. Unit hot water valve will hum during activation. Indicate possible issue with valve. Recommend replacing unit hot water valve. Customer declined. Make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WX10X312 WASHER MAGIC 12 FL OZ"
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE58K9500SG
Near Olathe, KS 66061
Chance
Job Details:
11/14/2023
"Customer,er states unit is making grinding noise. Unit will need new convection fan. ; ordrng 1 DG96-00110B (Fan motor (KC))"
We serviced a
GE DISHWASHER
Model GDWT360R10SS
Near Omaha, NE 68130
Derek
Job Details:
11/14/2023
Opened door and checked machine over. Spray assemblies are not clogged and minimal debris is present inside. Turned dishwasher on and listened to operation. Machine fills and begins circulation. Circulation is quite loud and heavy cavitation is present. Allowed cycle to continue and fill level never increases to an appropriate level. Added 1 gallon of water to the sump and allowed cycle to continue. Cavitation has subsided and spray assemblies are now spinning and moving water throughout unit. Fill valve has calcified or failed and will need replaced. Checked quote and called customer to discuss. Customer approved repair and understands that part needs to be ordered and a return trip will need to be scheduled. Job is not complete. ; ordrng 1 WD15X10014 (Valve asm)
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/02
Near Gretna, NE 68028
Brandon
Job Details:
11/14/2023
Customer had unit pulled out already on arrival. Found lots of water all about the bottom of the unit. Unit is leaking from the sump but the sump is no longer available. ; dspstn on spec-tagged invntry: 1 DD31-00005A PMP MTR-DRN
We serviced a
GE REFRIGERATOR
Model GTS19KYNBRFS
Near Lincoln, NE 68502
Kevin
Job Details:
11/14/2023
"Installed evap,compressor and filter, vacuumed and recharged with r600."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYB05
Near Lincoln, NE 68516
Kevin
Job Details:
11/14/2023
Cold water tank frozen.
We serviced a
GE PROFILE OVENS GAS
Model PGB911EEJ3ES
Near Bennington, NE 68007
Mike F
Job Details:
11/14/2023
"Customer states broil element will randomly turn on. Checked amp draw on bake Ignitor, Ignitor pulling 3.1amps. Monitored temperatures, temperatures are cycling with in range. Noticed broil Ignitor would get energized before bake Ignitor. Checked wiring schematic, broil Ignitor and bake Ignitor are tied together. Called GE tech line to verify this is normal operation. Service call collected."
We serviced a
GE RANGE/COOKTOP EL
Model JBP78W0B1WW
Near Omaha, NE 68022
Mike F
Job Details:
11/14/2023
"Customer states only small small section of element is working on dual element. Found failed switch. Replaced switch, unit is operating as it should. Called for approval on repair. Landlord approved."
We serviced a
THERMADOR DISHWASHER
Model DWHD440MPR/08
Near Omaha, NE 68105
Jacob
Job Details:
11/14/2023
Customer states unit is not draining. Unit is currently draining properly.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Bennington, NE 68007
Derek
Job Details:
11/14/2023
"Customer states that the washer is loud after repair was done a few months ago. Wanted washer checked out before washer warranty is up. Tech connected to washer via hass diagnostic tool and found no stored error codes. Ran horizontal installation test and overall machibe check up and both pass with no problems. Tech finds no unusual noise or operations occurring. Last load run through machine was 3 hooded sweatshirts and a pair of underwear, which were in the dryer. Tech placed the load back into the washer and ran an express wash cycle. Cycle runs though with no issues and vibration felt and heard are normal as much is a front load washer on the second floor of the home. Washer stays planted through entire cycle and has no issues stabilizing and finishing through. Issue of failed rear bearings were properly addresses in previous repair and no issue is present with washer at this time. Job is complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSG/AA
Near Lincoln, NE 68505
Ali
Job Details:
11/14/2023
During inspection there was ice buildup within the unit. This is the 4th visit for the ice maker. Contacted Samsung techline and did a VisualSupport. Samsung has deemed this unit unrepairable. Customer will need to contact their extended warranty and use ticket number 4173724091. Ali! ; dspstn on spec-tagged invntry: 1 DA82-02704A ICEMKR UPDATE
We serviced a
SUB ZERO REFRIGERATOR
Model 685/S3
Near Omaha, NE 68132
Mark
Job Details:
11/14/2023
Replaced evap temp sensors for overcooling.
We serviced a
LG DISHWASHER
Model LDFN454HT
Near Omaha, NE 68114
Mark
Job Details:
11/14/2023
Customer states unit isnt washing and drying well. Needs wash motor assembly replaced
We serviced a
SAMSUNG DISHWASHER
Model DWJ7550UG/AA
Near Olathe, KS 66061
Chance
Job Details:
11/14/2023
Customer states unit is having hard time draining. Inspected unit and found drain pump was struggling but there was also no high loop installed for unit. Installed high loop on unit which helped but dishwasher will eventually need drain pump replaced. Customer is repairing two other appliances and would like to hold off on the dishwasher repair as unit was draining water fully but sounded like it was on the way out. Customer would like to wait on repair. Job complete ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN
We serviced a
FISHER PAYKEL RANGE/COOKTOP GS
Model CDV2
Near Lenexa, KS 66220
Chance
Job Details:
11/14/2023
"Customer states units burner will not light. Inspected unit and found ignitor was not sparking. Tested for voltage to spark ignitor, voltage tested good. Unit will need new spark ignitor. ; ordrng 1 217994 (Spark ignitor (KC))"
We serviced a
VIKING RANGE/COOKTOP GS
Model VGR74826GSS
Near Omaha, NE 68124
Jacob
Job Details:
11/14/2023
Customer states unit is not operating properly ; ordrng 1 019959-000 (Cooling fan) and 1 062885-501 (Main board) and 3 066172-000 (Burner head E)s and 3 053357-000 (Burner base)s
We serviced a
SAMSUNG DRYER
Model DVE52A5500V/A3
Near Papillion, NE 68046
Jacob
Job Details:
11/14/2023
"Customer states unit is not working. Reinstalled belt on idler pulley, job completed ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101U MOTOR-ASSEMBLY , and 1 DC93-00634A IDLER ASM"
We serviced a
GE RANGE/COOKTOP EL
Model JB630RF1SS
Near Bellevue, NE 68123
Jacob
Job Details:
11/14/2023
Customer states front right burner is not working. Will need to order parts.; ordrng 1 WB30T10133 (Front right burner)
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Bellevue, NE 68005
Kyle
Job Details:
11/14/2023
Customer states unit will not power on. Found unit has bad user interface.
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FGMV176NTD
Near Bellevue, NE 68005
Kyle
Job Details:
11/14/2023
"Returned with part replaced noise filter and fuse unit tests ok. Job complete ; used 1 WPM0805101 (FUSE,20AMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVBO1
Near Omaha, NE 68137
Brandon
Job Details:
11/14/2023
Customers solid copper water line was leaking between the floors. Fridge was never moved and only the water was shut off at the meter when changing out the water filter assembly. Unit itself is not leaking. Cooling issue was found to be the thermostat which would need to be replaced to get unit to start working again correctly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Omaha, NE 68106
Brandon
Job Details:
11/14/2023
Replaced fan and unit started working right away. Unit is back working properly.
We serviced a
LG REFRIGERATOR
Model Lfxs24623s/01
Near Omaha, NE 68144
Brandon
Job Details:
11/14/2023
"Compressor running full bore, pulling 3 amps and is running about 155 degrees. Pulled evap cover in the freezer to find no frost formation on the coil and its only getting to 40 degrees. Unit has an inefficient compressor that will need to be replaced. Customer is right outside warranty window and wanted to call for a warranty extension before moving forward with repair. ; dspstn on spec-tagged invntry: 1 ADL74581401 EVAP"
We serviced a
ELECTROLUX REFRIGERATOR
Model FPUH19D7LF1
Near Omaha, NE 68114
Brandon
Job Details:
11/14/2023
Tightened handles on both fridge and freezer and replaced the ice maker. Tested ice maker and it is now working properly.
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
