We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS4
Near Adel, IA 50003
Alex
Job Details:
11/09/2023
Return with parts. Removed and replaced sump. Motor has resistance of 8ohms which is correct. Ran unit and no leaks detected and units cycling properly. Collected remaing balance. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD97HEDW0
Near Des Moines, IA 50313
Alex
Job Details:
11/09/2023
"Return with parts. Texted motor again and it is not getting 120v. Contacted tech line. Jumped blue to black on main board and motor turned on. Relay is stuck and not opening. Unit will need a new main board. Quoted customer for new board. Ordering new board and will return to complete repair. ; ordrng 1 WPW10654006 (Main board - dsm), dspstn on spec-tagged invntry: 1 W10837240 IDLER ASM (279640) 1 WP3392519 THRML CUTOUT , and 1 4392067 REPAIR-DYR"
We serviced a
CRITERION REFRIGERATOR
Model CTNR182WD1B
Near Des Moines, IA 50314
David M.
Job Details:
11/09/2023
House wiring has an open neutral and will need repaired at the outlet or breaker box by an electrician. Plugged unit into another outlet with extension cord and it works correctly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24BB6200QLAA
Near Des Moines, IA 50312
David M.
Job Details:
11/09/2023
Water supply lines need updated as they are icing over to the ice maker. Only filling with a small amount of water. Thus the ice makers are producing about 3 cubes each cycle. ; ordrng 1 Da97-21256c (Assy pipe nugget) and 1 Da97-21256b (Assy pipe 3/16)
We serviced a
SAMSUNG STACK WASH/DRY
Model DV42H5200EP/A3
Near Lee's Summit, MO 64081
Eric
Job Details:
11/09/2023
Customer states unit make vibrating noise found one roller worn cause it to wobble replaced roller unit now working with out vibration; used 1 Dc97-16782a (Roller) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Kansas City, MO 64113
Eric
Job Details:
11/09/2023
Cleared ice out of freezer room turned water on to unit tested dispenser water coming from unit where its supposed too; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model FFGF3054TSH
Near Raymore, MO 64083
Eric
Job Details:
11/09/2023
"Tech ordered wrong part ordered inside liner of drawer and not outside liner of drawer, ordered correct part and rescheduled. No answer from customer at door or on phone; ordrng 1 5304510527 (Stainless steel door cover)"
We serviced a
WOLF RANGE/COOKTOP EL
Model CG365P/S
Near Omaha, NE 68108
Hunter
Job Details:
11/09/2023
"Customer states front left burner will not ignite 80% of the time. Found a bit of buildup, blocking gas flow to ignition spark. Disassembled front left burner and performed cleaning. Ran unit in unit is igniting properly. Visit is covered by manufacture warranty. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 78060 GAS TEST"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SR/AA
Near Omaha, NE 68132
Kelvin
Job Details:
11/09/2023
"Customer states units fz light is not turning on. Inspected unit, found reed switch wiring was cut at hinge point, repaired. Light not coming on. Replaced light, light now turns on. Used hass/oqc to verify functions of unit are operating properly, unit passed all tests. Covered by manufacturer warranty, job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Omaha, NE 68111
Mark
Job Details:
11/09/2023
"Customer states unit is tripping breaker, unit needs to be on its own dedicated circuit"
We serviced a
SAMSUNG WASHER
Model WA54R7600AC/US
Near Omaha, NE 68022
Derek
Job Details:
11/09/2023
"Mother is in home and explained issues of her son's washer. Says that washer is getting out of balance easily. Tech inspected machine. Checked shock absorbers by pressing down on the tub and releasing it. Shocks on the rear are fairly tight with a little bit of a bounce. Front shocks have significant rebound and bounce. Shocks are worn out. Started express wash cycle and watched operation. Clutch assembly under washer is making more noise than expected. Noise is almost crunchy sounding, leading tech to believes poor fitment of drive components or worn bearings is likely present. Allowed cycle to finish and tech looked up replacement parts. Provided quote and quote wad declined pending further discussion with significant other. Job is complete."
We serviced a
SAMSUNG DRYER
Model DVE45A6400V/A3
Near Omaha, NE 68022
Derek
Job Details:
11/09/2023
"Arrived and confirmed complaint of unusual UI behavior. Jog dial occasionally skips selections and key tones randomly won't work after jog dial has been turned a few times. Removed lid and replaced pcb assemblies. Reinstalled lid and verified jog dial and key tone issues are resolved. Ran hass diagnostic tests and machine passes, confirming operation and previous vent clean out were successful. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Lincoln, NE 68510
Derek F
Job Details:
11/09/2023
Upon inspection the washer was giving a F30 error code during some cycles. The F30 error code indicates an issue with the dispenser motor. I first removed the top panel and inspected the dispenser motor. There was some build up on one end of the mechanical arm that turns the motor. I then started a cycle to see the motor run. The motor did spin freely but did not snap into place at each position. I then removed the old motor and installed a new one. I then ran a test cycle and confirmed the new motor was operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPSO
Near Lincoln, NE 68510
Derek F
Job Details:
11/09/2023
"Upon inspection the dishwashers upper rack adjusters had broken off a piece. The drain pump was also making a noise. I first ran the unit and listened to the wash motor, inlet valve, and drain pump. The inlet valve and wash motor both worked properly. The drain pump did make some noise but drained properly with no issues. I then replaced the adjusters on the upper rack. The dishwasher is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER W/O ROLLERS"
We serviced a
SAMSUNG DRYER
Model DVE50BG8300VA3
Near Lincoln, NE 68502
Kevin
Job Details:
11/09/2023
"Installed blower,motor asm. No noise now. Unit passed hass; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101N MTR-BLWR ASM , 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"
We serviced a
LG REFRIGERATOR
Model LRFDS3016S.ASTCNA0
Near Spring Hill, KS 66083
Kyle S
Job Details:
11/09/2023
Customer states unit will not make craft ice check3 over and found bad ice maker replaced icemaker and tested unit working great job complete ; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Olathe, KS 66061
Nate
Job Details:
11/09/2023
Customer states the ice maker still isnt making ice. Found large block of ice in the bin and water overflowing the cube trays on the ice maker. Motor is not turning correctly to dump created ice. Ordering parts and will return.; ordrng 1 4944880100 (Ice maker (KC)) and 1 5976549401 (Control board (KC))
We serviced a
BOSCH OVENS ELECTRIC
Model HBL8751UCC/01
Near Leawood, KS 66206
Nate
Job Details:
11/09/2023
Customer states the oven isnt getting hot enough to bake items that would normally bake quicker. Issue is bad bake element. Will order and return. ; ordrng 1 00791650 (ELEMENT - BAKE HIDDEN)
We serviced a
DANBY WINE COOLER
Model DBC2760BLS/1
Near Fairway, KS 66205
Nate
Job Details:
11/09/2023
"Customer states the cooler isnt getting colder than 62 degrees Fahrenheit. Tested the compressor and it was good and was running. All the fans are working and the thermostat board is functioning good. Issue is sealed system leak. Unit will need new compressor, filter drier, and evaporator. Customer declined quote at this time."
We serviced a
GE MONOGRAM OVENS GAS
Model ZET938SF5SS
Near Omaha, NE 68142
Shannon
Job Details:
11/09/2023
Wall oven is electric ran unit bake 350 both elements coming on ran broil by itself got red hot inspected breakers are not getting hot recommend wb27t10607 for repair is any issues ; dspstn on spec-tagged invntry: 2 WB13K21 IGNITER OVEN
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW
Near Kansas City, MO 64138
Eric
Job Details:
11/08/2023
Customer states unit blinks 3 times when starting turned unit on filled with water heated and drained customer states unit wouldnt work for a week and had to unplug to reset it NDF at time of appointment
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SG/AA
Near Des Moines, IA 50321
Evan
Job Details:
11/08/2023
Complaint is of leaking in fridge section. On previous visits determined fitting connection from filter case assembly to left ice maker fill tube heater assembly was leaking. Returned and replaced heater assembly alongside trimming end portion of water supply line. Unit is now operating properly. Job completed.; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
GE OVENS GAS
Model JGBP35WEW1WW
Near Omaha, NE 68106
Kyle
Job Details:
11/08/2023
Customer states oven is not heating. Found bad bake igniter. Installed new igniter unit tests ok. Job complete ; dspstn on spec-tagged invntry: 1 12001656 OVEN SENSOR LONG
We serviced a
GE REFRIGERATOR
Model GFE28GYNGFS
Near Omaha, NE 68105
Kyle
Job Details:
11/08/2023
Customer states unit is leaking water. Inspected unit found leaking from water valve. Replaced water valve unit tests ok. Job complete
We serviced a
HAIER REFRIGERATOR
Model HRB15N3BGS
Near Omaha, NE 68108
Kyle
Job Details:
11/08/2023
Returned with part replaced door gasket verified door sealing properly. Job complete
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA
Near Olathe, KS 66061
Austin
Job Details:
11/08/2023
Customer states unit is leaking. Unit will need sump and sump seal. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Council Bluffs, IA 51501
Mark
Job Details:
11/08/2023
"Replaced system and recharged, cooling normally."
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Omaha, NE 68134
Mark
Job Details:
11/08/2023
Replaced timer for unit never shutting off at end of cycle.
We serviced a
THERMADOR MICROWAVE OVEN
Model MBES-02
Near Waukee, IA 50263
Mike
Job Details:
11/08/2023
Unit getting 1007 and 1006 error codes. Ran tests and everything points to a bad magnetron.; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC17T8000CS/AA
Near Des Moines, IA 50316
Mike
Job Details:
11/08/2023
4713-001165Unit is intermittently heating. Can play around with cycle selections and eventually it will heat. Tested microswirchs and they all test good. Issue is with the main pcb. Will need to replaced main pcb and new light bulb.
We serviced a
GE REFRIGERATOR
Model GFE26JMMKFES
Near Huxley, IA 50124
Dillon
Job Details:
11/08/2023
Found that the water valve in the back has failed. Will return when part arrives. ; ordrng 1 WR57X26303 (Water valve dsm)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TS9
Near Johnston, IA 50131
Dillon
Job Details:
11/08/2023
"Customer stated that all the shelves were cracked and broken. I then replaced all the shelves that Square trade had sent to the customer, one of the shelves had a crack in it and will dropship a new one to customer job complete. ; ordrng 1 5304508854 (Shelf dropship to customer)"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Urbandale, IA 50323
Dillon
Job Details:
11/08/2023
Returned with parts. Found that after I swapped out the drain hose that the machine is operating properly. Job complete.
We serviced a
GE WINE COOLER
Model CCP06BP4PW2
Near Urbandale, IA 50323
Dillon
Job Details:
11/08/2023
"Customer states of the machine was not cooling whatsoever. Found that when I turned. The unit on the compressor did start running, I then let the unit run for about 20 minutes and there were no error codes that popped up, but it was not cooling at all even though I could hear the compressor running. It appears that there is going to be a sealed system. Issue going on, I then quoted customer replace. Job denied. Job complete"
We serviced a
GE OVENS ELECTRIC
Model JTS3000SN1SS
Near Waukee, IA 50263
Dillon
Job Details:
11/08/2023
Will return when glass arrives; saved tckt
We serviced a
GE MICROWAVE OVEN
Model ZWL1126SR1SS
Near Lincoln, NE 68510
Derek F
Job Details:
11/08/2023
I arrived today with the part to complete the repair. I first disconnected power and removed the top panel. I then removed the old control panel and installed the new one. I then reassembled the microwave and reconnected power. The microwave operates properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
MAYTAG DRYER
Model MGD6630HW1
Near Windsor Heights, IA 50324
Mike
Job Details:
11/08/2023
"Replaced all 4 rollers, idler pulley, and belt and installed new drum. Ran unit and it is now running smoothly. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike! ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR"
We serviced a
VIKING OVENS GAS
Model VGSC305-4BDSS
Near Omaha, NE 68114
Mark
Job Details:
11/08/2023
Verified normal operation of bake and broil heating. ; used 1 FOODBANK ( FEEDING AMERICA DONATION) from stock
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMHS120ESS5
Near Omaha, NE 68164
Mike F
Job Details:
11/08/2023
"Customer states microwave is not powering on. Checked voltage, confirmed 120v from house. Found parts of latch in microwave, removed control panel, latch is missing 1 switch and door switch is taped into place. Checked fuse, fuse is open. Microwave will need new latch, switches and fuse. Quoted customer. ; ordrng 1 W10156812 (Spring) and 1 W10562613 (Cam plate) and 1 WPW10156813 (Interlock) and 1 WP8206419 (Interlock) and 1 14204182 (fuse 20 a)"
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63T8951SS/AA
Near Omaha, NE 68144
Kelvin
Job Details:
11/08/2023
"Customer states unit is showing c-f0 error, heard popping noise while using unit. Inspected unit, no functions of oven work, (cooktop/oven) removed power from unit, removed rear panel to access main pcb. Pcb test shows grounded. Removed harness for cooktop, no ground present. Removed cooktop, found inverter board has failed and will need replaced. Contacted tech line with video support, tech line confirmed. Will return with parts when they arrive. ; ordrng 1 Dg41-00036A (Inverter board)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SG/AA
Near Omaha, NE 68111
Kelvin
Job Details:
11/08/2023
"Returned with parts, unit has c08 error, icemaker needs replaced. Removed original icemaker, installed new. Tested icemaker, cycles and fills. Unit is operating properly, job complete. ; dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER"
We serviced a
HESTAN DISHWASHER
Model KDW24
Near Des Moines, IA 50313
Alex
Job Details:
11/08/2023
Customer has not received parts. Setting up return visit for Monday. Texted customer so they have my number for when parts arrive.; schdld next appmnt for 11/15 WED 10-12
We serviced a
LG WASHER
Model WM3400CW
Near Grandview, MO 64030
Eric
Job Details:
11/08/2023
Replaced detergent dispenser tested unit for leaks no leaks found
We serviced a
THERMADOR OVENS ELECTRIC
Model MC30WS/01
Near Leawood, KS 66211
Eric
Job Details:
11/08/2023
Customer states unit makes loud poping noise when opening and shutting door found bracket under unit bent upwards and impacting door whenever its opens and closes bent bracket back and no more noise from unit
We serviced a
GE REFRIGERATOR
Model ZISS480NMC
Near Omaha, NE 68154
Shannon
Job Details:
11/08/2023
Freezer door gasket issue not stocked in town wr78x20989; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP
We serviced a
SAMSUNG DRYER
Model DV520AEP/XXA
Near Shawnee, KS 66216
Mark F
Job Details:
11/08/2023
"Customer states dryer just shut off. Verified 0v at junction. Removed power cord and noticed a burnt terminal. Plugged cord back in and got power to dryer. Dryer turned on and operated normally. Moved setting a few times in dryer. Eventually dryer cut out. Customer is having power outlet issues. Sold new power cord to customer, customer will need electrician to figure out why L2 is getting extremely hot.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM , used 1 84619 (1/2HP) from stock"
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6511SS/AA
Near Olathe, KS 66062
Mark F
Job Details:
11/08/2023
"Customer states front right burner puffs and the oven burns on. Set oven to bake 350 and inserted calibrated thermocouple. Oven reached all the way to 465 before shutting off. Opened door to imitate putting food in. Unit dropped to 378* Before cycling up to 425. Unit cycled between those temps when oven was set to bake 350. Dropped oven -20*. Unit was then cycling properly. Turned right front burner on and could notice a puffing at low setting coming under gas channel. Found the mold on burner cap to have deficiencies causing the gas to burn uneven. Will order part and ship directly to customer.; ordrng 1 DG62-00121A (Burner head dropship to customer), dspstn on spec-tagged invntry: 1 418224 BUBBLES - LEAK CHECK"
We serviced a
LG REFRIGERATOR
Model LLMXS3006S.ASTCNA0
Near Spring Hill, KS 66083
Mark F
Job Details:
11/08/2023
Customer states unit is not making ice in the door. Replaced components and retested. Unit operating properly. Please allow 24 hours for unit to make ice.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Olathe, KS 66061
Eric
Job Details:
11/08/2023
Customer states unit leaks from bottom of door diaphragm found diaphragm stretched out needs new one ordered part shows back ordered from Samsung with no eta; ordrng 1 DC64-03788A (Door boot)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23BB8600QLAA
Near Olathe, KS 66061
Eric
Job Details:
11/08/2023
"Ordered wrong rail ordered rail for big fridge not counter depth ordered correct rails; ordrng 1 DA97-13261D (Rail left) and 1 DA97-13262B (Rail right), dspstn on spec-tagged invntry: 1 DA97-21256C TUBE (NUGGET) and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21M706BAG/AA
Near Lenexa, KS 66215
Eric
Job Details:
11/08/2023
Customer states buttons on door panel dont work tested unit found unplugged door panel replugged in buttons now work unit also runs with after timer goes off door switches also bad ordered switch holder and door; ordrng 1 DE94-04094D (Door) and 1 DE66-00168B (Latch body)
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63A6511SS/AA
Near Prairie Village, KS 66208
Eric
Job Details:
11/08/2023
Replaced front left element turned on and tested hot surface light came on then turned off after a few minutes
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Grimes, IA 50111
Alex
Job Details:
11/08/2023
"Customer compliant is that unit is not cooling. Checked temps and got 58 in ff and 25 in fz. Checked error codes and none found. Force ran fan but didnt hear freezer fan come on. Removed evap cover and fan is not spinning when in test mode. Checked voltage to the fan and it is getting 12vdc. Spun fan by hand and fan has a lot of resistance. Nothing is caught in blades or jamming it up. Ordering new evap cover for fz compartment. Will return to complete repair. ; ordrng 1 Da97-21002a (Fz Evap cover- dsm), dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US/AA
Near Cumming, IA 50061
Alex
Job Details:
11/08/2023
Customer compliant is that unit is throwing oc error. Replaced case break. Tested unit without issue. Sent report off to Samsung. Job complete.; dspstn on spec-tagged invntry: 1 DC62-30314L VLV
We serviced a
LG REFRIGERATOR
Model LMXS28626S
Near West Des Moines, IA 50266
David M.
Job Details:
11/08/2023
"Need to have time to isolate high side leak and order condenser. All values are pointing toward a high side leak in the condenser or Yoder loop.. ; ordrng 1 Secondman (Second man), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762013 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
SAMSUNG DRYER
Model DV45K6500EW/A3
Near Lincoln, NE 68502
Derek F
Job Details:
11/08/2023
"Upon inspection the dryer was making a very loud noise at the start of the cycle. Customer had unit partially disassembled and I gained access to the cabinet. I found the idler pulley close to be seized. I inspected the belt and did not find any tears or issues. I also cleaned the shafts of the drum rollers to decrease noise. I then installed a new idler pulley and reassembled the unit. Finally, I ran a test cycle and confirmed the noise was gone and the dryer is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DC93-00101N MTR-BLWR ASM , used 1 DC93-00634A (Idler pulley) from stock"
We serviced a
GE REFRIGERATOR
Model GNE27JMMES
Near Lincoln, NE 68516
Kevin
Job Details:
11/08/2023
Noise from refrigerant flow.
We serviced a
ADMIRAL DRYER
Model AED4370TQ0
Near Denton, NE 68339
Derek F
Job Details:
11/08/2023
Upon inspection the dryer vent was crushed and torn causing poor exhaust. I removed the torn venting and installed a new semi rigid vent. The dryer can now vent properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
LG REFRIGERATOR
Model LBC22520SW
Near Hickman, NE 68372
Derek F
Job Details:
11/08/2023
I arrived today with the parts to complete the repair. I first disconnected power and removed the old main PCB. I then installed the new main PCB and reconnected power. I confirmed the activation of the compressor and evaporator fan. Please give the unit 24 hours to reach proper temperature.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Des Moines, IA 50314
David M.
Job Details:
11/08/2023
"Ice maker was not working and had 39c code. Found ice maker not completely installed in place, and bottom hinge was not in place.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
VIKING OVENS GAS
Model VGRC365-4GDSS
Near Des Moines, IA 50312
David M.
Job Details:
11/08/2023
"Both bake igniters were pulling below 2.6 amps and not lighting. Replaced both igniters and noticed that the gas tube is showing signs of deterioration. Additionally, the spark module for the cook top is not working; used 1 5303935066 (UNI.FLAT IGNITOR KIT), and 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYN2FS
Near Des Moines, IA 50312
David M.
Job Details:
11/08/2023
"Replaced circulation pump that was leaking. Ran full system of tests. Cleaned Diverter valve, and updated software."
We serviced a
LG REFRIGERATOR
Model LSXS26326S
Near Lincoln, NE 68503
Kevin
Job Details:
11/08/2023
Sealed system issue; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 ADL74760901 EVAP
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIB2479SF7A
Near Lincoln, NE 68504
Kevin
Job Details:
11/08/2023
"I30 error. Customer stats having to reset and unit starts working. Also stated drain pump turned on and wouldnt. stop. Ran unit empty no active leak found. Talked to customer about detergents,loading and middle rack."
We serviced a
SAMSUNG DRYER
Model DVE54R7200W/A3
Near Leavenworth, KS 66048
Nate
Job Details:
11/08/2023
Customer states about 3 months ago the heat stopped working. Issue was blown heater TCO due to excessive lint buildup in the cabinet which also partially melted the moisture sensor connector. Replaced heater element assembly with TCO and Thermostat. Cleared all inner lint and debris. Tested and unit is now heating. Advised customer that a house vent cleaning would be needed to help prevent this in the future. ; dspstn on spec-tagged invntry: 1 DC93-00154A HEATER 2 STAGE (GRACE)
We serviced a
BOSCH DISHWASHER
Model SHVM78W53N/11
Near Omaha, NE 68154
Shannon
Job Details:
11/08/2023
Rope guide pin broken off gave est to replace update kit with new rope credit from previous ok to repair install kit test ok ; used 1 00636603 (Rope) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Prole, IA 50229
Alex
Job Details:
11/08/2023
Customer compliant is that unit is leaking from the right side. Unit has sopping wet towel under right side of door. Found water under right leg. Slid unit out and found mouse droppings inside unit and on top. Cleared all water under tub and reinstalled bottom plate. Ran an express cycle in its entirety without a single leak. Wash motor is not leaking. Fill valve is not leaking. Drain pump is not leaking. Gasket on door is not leaking. Put unit into diagnostic mode and let it run all the way through with no leaks detected. No leaks found. Collected service call fee. Job complete.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW
We serviced a
GE DRYER
Model GFD85GSN1RS
Near Runnells, IA 50237
Mike
Job Details:
11/08/2023
"Converted unit from natural gas to propane. Ran unit on times dry and now inlet temps are rising at a proper rate and it is not giving the error code for over heat. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"
We serviced a
FISHER PAYKEL RANGE/COOKTOP EL
Model RIV3-365
Near Leawood, KS 66209
Austin
Job Details:
11/08/2023
"Customer states that center burner switch light remains red. Reinstalled magnet to switch, light functions normally."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Kansas City, MO 64109
Eric
Job Details:
11/08/2023
Customer states dishes dont get clean found washer spray arm had fallen on heater and been run melting spray arm causing dishes to not get clean ordered new spray arm; ordrng 1 5304517203 (Spray arm)
We serviced a
LG WASHER
Model WM3370HWA
Near Omaha, NE 68137
Koby
Job Details:
11/08/2023
"Return with parts. Pulled unit out and removed rear access cover. Removed rotor bolt and removed old rotor and stator. Installed new rotor and stator and installed rotor bolt with threadlocker. Reassembled unit and pushed back into place. Ran test cycle, unit functions properly. Job complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near La Vista, NE 68128
Mike C
Job Details:
11/08/2023
"Install purchase previously diagnosed. Tested for leaks and unit is now leak free. Ran HASS diagnostic and unit passed. Report with sent to samsung. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN 1 DD97-00484D MOTION ASM , and 1 DD97-00501E VANE"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Omaha, NE 68137
Derek
Job Details:
11/08/2023
"Customer states that his topload washer leaks a small amount of water from the front right corner while in use. Through testing, customer has noticed that issue only occurs when clothing is being washed. Running the machine empty will not replicate the issue. Tech insoected machine and noticed that the washer is leaned slightly forward due to sloped basement floor. Wash tub, subsequently, is leaned forward as well. Checked for errors and none are stored. Ran auto test and water is spraying against tub cover during fill. Added 6 towels to the washer and ran express wash cycle. After running through the main wash, tech noticed puddle starting to form from the back right corner of the machine. Water drops are originating from the tub cover and top of the outer tub. Tech removed tub cover and sees no damage or fitment issues. Reinstalled cover and removed lid. Ran rinse and spin cycle with the lid off and found water splashing over the top of the tub and leaking past the tub cover. Watched basket closely and found that the basket is not spinning true. Spin basket is either warped or transmission shaft is bent slightly. Showed customer the wobbling occurring and customer understands. Provided quotes for both parts and customer declined repairs. Job is complete."
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Lincoln, NE 68521
Derek F
Job Details:
11/08/2023
Upon inspection the was had been leaking from the bottom during cycles. I first tipped the unit back and checked for signs of leaks. The gear case and outer tub looked ok with no issues. The drain pump was wet where the inter drain line connected to it. I adjusted the clamp and dried the hose. I then filled and drained the tub multiple times to check for leaks. The pump/hose stayed dry and did not leak. The washer is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW2
Near Shawnee, KS 66203
Mark F
Job Details:
11/08/2023
Customer states unit makes a high pitch squealing noise. Verified noise in question l disassembled unit and found stuck idler. All 4 rollers moving smooth. Needs new idler.; used 1 134793511 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model GY397LXUS03
Near Kansas City, KS 66102
Mark F
Job Details:
11/08/2023
"Customer states unit gets too hot and burns the food. Inserted calibrated fluke thermocouple and set to bake 350. Unit climbed to 410* before completing 350 preheat. Opened door to mimic inserting food. Temp settled at 375* and the. Climbed to 400* before shutting off. Temperatures dropped the 362* before turning relays back on. Verified cooling fan was on and spinning properly. Entered maintenance mode and set bake temp offset to sub 25*. Set oven to bake 350. Oven settled at 375, temps dropped to 337* before cycling relays back on. Unit is operating properly. If issue arises, would recommend PCB and sensor.; dspstn on spec-tagged invntry: 1 12001656 OVEN SENSOR LONG"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Grimes, IA 50111
Alex
Job Details:
11/08/2023
"Customer compliant is that unit is not cooling. Checked temps and got 58 in ff and 25 in fz. Checked error codes and none found. Force ran fan but didnt hear freezer fan come on. Removed evap cover and fan is not spinning when in test mode. Checked voltage to the fan and it is getting 12vdc. Spun fan by hand and fan has a lot of resistance. Nothing is caught in blades or jamming it up. Ordering new evap cover for fz compartment. Will return to complete repair. ; ordrng 1 Da97-21002a (Fz Evap cover- dsm), dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE"
We serviced a
BADGER GARBAGE DISPOSAL
Model May-87
Near Omaha, NE 68144
Koby
Job Details:
11/08/2023
Customer states unit smells. Disassembled plumbing from unit and found a significant amount of buildup all throughout the plumbing. Thoroughly cleaned out all plumbing under sink and reassembled. Ran multiple cleaning packets through to ensure there is no residue left. Unit functions properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPQ3
Near Bellevue, NE 68123
Mike C
Job Details:
11/08/2023
Customer complaint of no water feeling in dishwasher. Found watervalve getting 120V supplied but not actuating. Filled sump with 1 1/2 gallons water and operated. Drive motor operated properly and without error. Put unit into drain cycle and drain pump worked as expected. Unit will require new water inlet valve WP8531669.
We serviced a
SUB ZERO REFRIGERATOR
Model 642/0 2
Near Waukee, IA 50263
Alex
Job Details:
11/08/2023
Customer requests to have door gasket changed. Quoted customer for gasket replacement. Customer approved repair. Ordering gasket and will return to complete repair. ; ordrng 1 7042257 (Gasket - dsm)
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Omaha, NE 68122
Hunter
Job Details:
11/08/2023
"Customer states unit makes a loud squealing noise. Found fault in unit idler pulley. Recommend replacing pulley. Customer approved repair. Installed new idler pulley. Unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!; used 1 4392067 (REPAIR-DYR) from stock"
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US
Near Lincoln, NE 68516
Kevin
Job Details:
11/08/2023
Damage to diaphragm ; ordrng 1 Dc64-03788a (Diaphragm)
We serviced a
? DRYER
Model n/a
Near Omaha, NE 68114
Brandon
Job Details:
11/08/2023
Customer wanted dryer vent cleaned/cleared. Vent has no debris in it to be cleaned. ; dspstn on spec-tagged invntry: 2 4396006RW ELBOW
We serviced a
GE WASHER
Model GTD72EBSN0WS
Near Omaha, NE 68116
Koby
Job Details:
11/08/2023
"Customer states unit is not heating. Inspected unit and found that tco failed due to failing heater. Installed all parts provided by extended warranty company and ran test cycle, unit functions properly. Job complete."
We serviced a
SUB ZERO REFRIGERATOR
Model CL3650UID
Near Clive, IA 50325
Mike
Job Details:
11/08/2023
Installed the other two water valves and its still a tad noisy. However it is open above u it and the sound seems to be reverberating out of the top. Job complete.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Ankeny, IA 50023
Evan
Job Details:
11/08/2023
"Complaint is of unit making excessive noise, found noise to be related to motor failure. Quoted for motor replacement but customer would like to instead purchase new unit."
We serviced a
SAMSUNG DRYER
Model DVE52A5500V/A3
Near Omaha, NE 68105
Kelvin
Job Details:
11/08/2023
"Customer states unit is not tumbling, heating. Returned with parts. Removed power from unit, removed top, front panel and drum to access blower wheel assembly. Removed assembly, installed new. Reassembled unit. Ran test cycle, unit tumbles and heats up. Used hass/oqc to verify proper functions of unit, all tests pass. Unit is operating properly, covered by manufacturer warranty, job complete.; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE( and 1 DC93-00101U MOTOR-ASSEMBLY"
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Omaha, NE 68111
Mark
Job Details:
11/08/2023
Customer would like unit inspected. Quoted for maintenance kit replacement.
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WFG505M0BB0
Near Omaha, NE 68105
Mike C
Job Details:
11/08/2023
"Customer complaint that oven would not ignite. Initial inspection found all burners working properly on cooktop. Bake igniter was pulling 3.2 amps on both sides. Checked safety latch on pressure regulator and found safety latch. Tripped. Reset, lanch and retested unit is now working properly and as designed."
We serviced a
SAMSUNG WASHER
Model WF328AAW/XAA
Near Adel, IA 50003
Mike
Job Details:
11/08/2023
"Customer has a burning smell and had smoke coming out of the tub. Inspected and found that the inner tub is rubbing on the door boot due to a broken spider on the inner tub. Will require new inner tub, rear outer tube and door gasket to repair.Da97-12604bDc64-00802aDc97; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR"
We serviced a
KENMORE WASHER
Model 796.4107231
Near Omaha, NE 68124
Kyle
Job Details:
11/08/2023
Customer states unit is not draining or spinning. Inspected unit noticed loud grinding sound from rotor. Removed rotor and stator tested stator it is good found hall sensor open. Replaced sensor unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS/XAA
Near Omaha, NE 68130
Koby
Job Details:
11/08/2023
"Customer states unit is not dispensing ice. Inspected unit and found that auger motor is turning but bucket is broken and auger inside bucket is not turning. Recommend replacement of ice bucket. ; dspstn on spec-tagged invntry: 1 DA29-00003G FILTER WATER-ASSY 1 DA29-00020B FILTER , and 1 DA97-07365G ICEMAKER"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Omaha, NE 68112
Hunter
Job Details:
11/08/2023
"Customer states unit will not complete cycles. Found that unit transmission is leaking water. Found water has damaged. Multiple components underneath unit. There is damage to unit transmission motor capacitor, and shifter. Customer declined. Make repairs at this time. Collected service fee. Job complete.. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 W11307244 LID LOCK LATCH ASM 3 WIRE"
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE58K9430SS/AA
Near Council Bluffs, IA 51503
Hunter
Job Details:
11/08/2023
"Customer states cooling fan will run continuously. Found fault in unit. Sub PCB. Recommend replacing Sub PCB. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kansas City, MO 64153
Mark F
Job Details:
11/08/2023
"Customer states unit is not making ice. Checked for error codes. Ice maker error, e2 ice maker motor lost position. Ran ice maker tested. Motor would not spin at all. Fill valve turned on. Unit needs new ice maker.; ordrng 1 W11658802 (I/M ASSY), dspstn on spec-tagged invntry: 1 WPW10341329 VLV"
We serviced a
FRIGIDAIRE FREEZER
Model LFUS2613LF3
Near Omaha, NE 68114
Brandon
Job Details:
11/08/2023
Unit has encountered a sealed system issue. Compressor is running full bore and fans on high. Set temps are -6 and 34 and actual temps are at 41 and 53. Took evap cover off to find little to no frost pattern at all. Unit has a refrigerant leak and will need the system to be repaired. ; dspstn on spec-tagged invntry: 1 5303918277 ICE MKR 241798224
We serviced a
MAYTAG DRYER
Model MEDE400XW0
Near Omaha, NE 68104
Brandon
Job Details:
11/08/2023
"Belt came off the drum which wont let unit start. Upon inspection, found idler pulley wheel had came separated from the bearing. Unit would need a maintenance kit. ; dspstn on spec-tagged invntry: 1 WPW10112954 BELT"
We serviced a
CRITERION REFRIGERATOR
Model CTMR182WD1S
Near Omaha, NE 68114
Brandon
Job Details:
11/08/2023
Removed ice build up and adjusted doors to seal properly. Unit is back working as intended.
We serviced a
U-LINE ICEMAKERS - GRID
Model UHCP115-IS81A
Near Omaha, NE 68022
Shannon
Job Details:
11/08/2023
Return with drain pump and board install test ok 24 hours for ice
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Papillion, NE 68046
Mike C
Job Details:
11/08/2023
"Customer complaint, they were getting no heat and DC error code. Customer had tried to repair unit himself, installing after market heating element. Found door switch not plugged in. Element was not the failure. Thermal cutout DC97-00887A on element side was failure. Customer had correct part. Installed customer part. Resemble unit and tested. Unit is now working. As designed with no further repairs necessary."
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
