Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

GE MONOGRAM REFRIGERATOR

Model ZISS480DMBS

Near Omaha, NE 68152

Mark

Job Details: 08/04/2023

"Customer states unit isnt cooling well, system has failed and needs replaced"

We serviced a

GE STACK WASH/DRY

Model GUD27ESSM1WW

Near Omaha, NE 68104

Mark

Job Details: 08/04/2023

"Customer states unit is not responding to input and doesnt have power, harness needs replaced"

We serviced a

LG MICROWAVE OVEN

Model MVEL2033F/00

Near Omaha, NE 68114

Mark

Job Details: 08/04/2023

"Unit was dropped or crushed in packaging, unrepairable."

We serviced a

THERMADOR RANGE/COOKTOP EL

Model CIT365KM/22

Near Omaha, NE 68114

Mark

Job Details: 08/04/2023

Replaced glass top under part warranty due to brackets separating from glass top

We serviced a

KITCHENAID ICEMAKERS - GRID

Model GI15NDXZS0

Near Bennington, NE 68007

Travis

Job Details: 08/04/2023

Customer states unit is making loud noise and also leaked. Found it leaking from drain fitting because drain pump does not move water and it backs up. Noise is coming from pump humming but it is seized. Will need new drain pump kit. Will order part. ; ordrng 1 1901A (Drain pump kit)

We serviced a

SUB ZERO REFRIGERATOR

Model BI-48SID/O

Near Omaha, NE 68164

Travis

Job Details: 08/04/2023

Tech was assigned as a helper;

We serviced a

THERMADOR FREEZER

Model T18IF800SP/59

Near Van Meter, IA 50261

Alex

Job Details: 08/04/2023

Customer complaint is that unit still is not producing ice. Contacted tech line and unit locks customer out of water if filter light is on for more than 2 days. Customer has new filter. Installed new filter reset filter change. Tested unit and unit still not calling for water. Removed line going to ice maker and tested ice maker again with valve outlet pointed inside cup. No water came through. Removed line to valve slowly with towel under and no drips came out. Completely removed line to valve and unit is not being supplied water. Customer will need to call plumber or company who set up ro system to get water supplied to unit. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9671SR/AA

Near Omaha, NE 68105

Mike C

Job Details: 08/04/2023

Customer described error code 26 and 8. Diagnostics performed in confirmed error code. Disassembled assemble ice maker assembly and found cubed ice Maker had come unplugged. Re-plugged in and reassembled. Ran HASS diagnostic on ice maker system and unit passed with no errors. Ran HASS diagnostic on whole unit and found no errors. Reports sent to Samsung. Performed test cycles on both icemakers and both cycled and called for water. Job complete.

We serviced a

LG WASHER

Model WM2601HR

Near Omaha, NE 68118

Shannon

Job Details: 08/04/2023

Return with rotor install test ok

We serviced a

SUB ZERO REFRIGERATOR

Model BI-48SID/O

Near Omaha, NE 68164

Shannon

Job Details: 08/04/2023

"Return with gasket install,and align doors"

We serviced a

GE MICROWAVE OVEN

Model ZSC2202NSS 02

Near Fremont, NE 68025

Derek

Job Details: 08/04/2023

"Customer states that another appliance repair company had come out and told her that her door needed to be replaced on her microwave. Customer ordered parts but servicer was no longer able to return to home. Since tech is in home for ice maker, she asked tech to install door. Tech removed existing door and installed replacement onto machine. Ran tests and found that microwave is working properly and heating without issue. Job is complete. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near Lincoln, NE 68507

Derek F

Job Details: 08/04/2023

"Upon inspection the ice room had frozen up again and had low ice production. I first put the unit in force defrost and removed the ice maker and auger. I then called Samsung techLine and completed a visual support. TechLine determined the refrigerator to be unrepairable and gave case # 7005658588Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Lincoln, NE 68521

Derek F

Job Details: 08/04/2023

"Upon inspection the washer had completed another two cycles but again failed to reach final spin on the third. I disconnected power and tipped the unit back. I found the shifter had come loose and was not attached to the gear case. I also found evidence of grease/oil at the base of the gear case indicating a failure. A new gear case, splutch, and shift actuator would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. "

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Louisville, NE 68037

Kevin

Job Details: 08/04/2023

Lid wont lock just clicks. ; ordrng 1 W11513248 (Lidlock)

We serviced a

WHIRLPOOL OVENS ELECTRIC

Model WSE540H0EF0

Near Des Moines, IA 50312

Jose

Job Details: 08/04/2023

Customer states that the unit will take longer to preheat and cook things on bake. Took the unit apart and saw that the baking element was broken. Replaced the element and unit is up and running. Job complete ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB13

Near Windsor Heights, IA 50324

Jose

Job Details: 08/04/2023

Customer states that the freezer has frost and ice build up. There was a service bulletin for this issue. Bulletin says to adjust the door and fz basket due to over loading or improper loading. After adjusting the door and the basket the door is now sealing properly. Job complete

We serviced a

SAMSUNG DISHWASHER

Model DW80B7070US/AA

Near Johnston, IA 50131

Jose

Job Details: 08/04/2023

Customer states that the unit will not power on. Outlet is getting 120v. The main control was sending out the proper voltage for the unit to function properly. Will be ording new main board and dispenser module. ; ordrng 1 Dd92-00059m (Main pcb - dsm) and 1 Dd59-01003b (Dispenser module - dsm)

We serviced a

GE WASHER

Model GFW450SSM1WW

Near Ashland, NE 68003

Kevin

Job Details: 08/04/2023

Dampers broke.

We serviced a

GE REFRIGERATOR

Model GNE27JYMWFFS

Near Lincoln, NE 68507

Kevin

Job Details: 08/04/2023

Ordering ff doors due to defects.; ordrng 1 WR78X33885 (LH door) and 1 WR78X33845 (RH door)

We serviced a

SAMSUNG DRYER

Model DVE52A5500C

Near Lincoln, NE 68516

Kevin

Job Details: 08/04/2023

Lowes ticket says unit was smoking.is a dryer.

We serviced a

JENNAIR REFRIGERATOR

Model JF12089WES9

Near Grimes, IA 50111

Jose

Job Details: 08/04/2023

Customer states that the ice maker is not working. Stopped making ice randomly. The ice maker didnt harvest properly and not the teeth are stuck. Put the unit in service mode and tested the ice maker and it failed to function. Ice maker will need to be replaced.; ordrng 1 W10300024 (Ice maker assy - dsm)

We serviced a

SAMSUNG OVENS ELECTRIC

Model NE63T8111SS/AA

Near West Des Moines, IA 50266

Kris

Job Details: 08/04/2023

Replace cooktop and test done

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US/AA

Near Overland Park, KS 66221

Eric

Job Details: 08/04/2023

"Replaced wire harness unit is now working, its draining and filling and washing checked for leaks no leaks found"

We serviced a

SAMSUNG WASHER

Model WA422PRHDWR/AA01

Near Kansas City, MO 64113

Dom

Job Details: 08/04/2023

Customer states unit is leaking by the dispenser. Everything was operating properly.

We serviced a

FISHER PAYKEL REFRIGERATOR

Model RF170WDRUX5

Near Overland Park, KS 66212

Eric

Job Details: 08/04/2023

"Customer states water pours out from drain tube when dispenser is pressed, found crack in water tank so when water is dispensed it runs out and down the back inside of the fridge down to the freezer and out the drain tube. ; ordrng 1 836846 (Tank assembly)"

We serviced a

GE CAFE REFRIGERATOR

Model CYE22TP2MHS1

Near Omaha, NE 68124

Mike C

Job Details: 08/04/2023

Customer complaint UI display is inoperable. Inspection found touch screen damaged and must be replaced. Customer approved repair. Oart ordered and customer rescheduled. ; ordrng 1 WR55X34167 (UI DISPLAY BOARD)

We serviced a

VIKING GRILL

Model n/a

Near Parkville, MO 64152

Dom

Job Details: 08/04/2023

Customer states units left side is staying lit. Unit will need new gas valve.; O-emld tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HAWP/XAA

Near Leavenworth, KS 66048

Dom

Job Details: 08/04/2023

"Customer states units leaking water. Cleared units drain line.; ordrng 1 DA97-08680A (Shute), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

WHIRLPOOL CABRIO DRYER

Model WED8500DC3

Near Omaha, NE 68124

Mike C

Job Details: 08/04/2023

Customer complaint of grinding noise during operation. Inspection found blower wheel broken and Requires replacement. Customer approve repair. Blower wheel replaced and unit was reassembled. Unit was tested and is now working quietly and as designed. Job complete.; pckd up 1 WP697772 (Blower)

We serviced a

GE REFRIGERATOR

Model GFD28GELBDS

Near Gretna, NE 68028

Koby

Job Details: 08/04/2023

"Customer states unit is not dispensing water after the filter was replaced. Inspected unit and found that filter was installed backwards, causing the unit to be unable to read the RFID tag. Unit prevents water from dispensing when there is no filter or bypass installed and the unit cannot recognize a filter that is installed backwards. Installed filter correctly and ran 2 gallons of water through to check for leaks, unit functions properly. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF22K9381SR/AA

Near Overland Park, KS 66204

Eric

Job Details: 08/04/2023

Customer states unit does not cool in fz or ff put unit into forced freeze compressor and condenser fan are running no frost pattern on evap. Most likely a leak in the system needs 3 new evap sand compressor with filter dryer. Customer declined repair.

We serviced a

LG DISHWASHER

Model LDP6810SS

Near Leawood, KS 66209

Eric

Job Details: 08/04/2023

Customer states unit stops mid cycle and leaves standing water tested unit found no error codes unit filled drains and heats properly replaced main PCB tested unit unit runs as it should no issue no leaks found

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5561SG/AA

Near Council Bluffs, IA 51501

Mark F

Job Details: 08/04/2023

Returned with compressor and drier. Installed. Vacuumed system down. Charged with 3.25oz of r600. Unit operating properly. Ran HASSOQC. Please allow 24-48 hours for unit to return to normal temperature.; dspstn on spec-tagged invntry: 1 DA81-06006B UV DRIER - CAP TUBE

We serviced a

SAMSUNG DRYER

Model DV50K8600EV/A3

Near Olathe, KS 66061

Nate

Job Details: 08/04/2023

"Customer states the dryer will not run. Cust attempted repair of the tem sensor but still doesnt run. Issue was worn broken belt and worn idler assembly. Once replaced, I was able to run the dryer with no issues. ; used 1 DC93-00634A (IDLER ASM), and 1 6602-001655 (BELT ( M ONLY )) from stock"

We serviced a

LG DISHWASHER

Model LDTS5552S

Near Papillion, NE 68046

Gary

Job Details: 08/04/2023

"Returned with part, removed and installed new UI board and ran a few cycles. Unit performed well, answered customer quotestions regarding unit. So far no complication with repair."

We serviced a

SAMSUNG DRYER

Model DV210AEW/XAA

Near Urbandale, IA 50322

Dillon

Job Details: 08/03/2023

"Customer stated that the machine was not spinning. Found that the belt had snapped in half, I then quoted customer to replace. Job approved. Found that after I swapped out the belt along with the idler pulley that the machine is operating properly. Job complete.; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER ASM , used 1 6602-001655 ( BELT ( M ONLY )) from stock"

We serviced a

BOSCH DISHWASHER

Model SHU9915UC/U12

Near Des Moines, IA 50312

Alex

Job Details: 08/03/2023

"Return with parts. When pulling out unit, found that house had made a nest inside of unit. Behind unit is a large hole in floor and droppings around. Informed customer and showed them potential issues that mice could cause to unit. Customer wishes to proceed with repair. Replaced drain hose and slid unit back into place. Tested unit and unit is now properly draining without leaks. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Leawood, KS 66209

Nate

Job Details: 08/03/2023

"Customer states the dispenser paddles are not always working to call for ice and water. Duplicated the issue, the switches are not depressing when the paddle is pushed back as designed. You have to place the cop right in the middle of the paddle and push it back hard for the paddle pin to full depress the internal switch. Will need to replace the part under warranty. ; ordrng 1 DA97-08518D (Dispenser UI assembly (KC))"

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near Omaha, NE 68131

Gary

Job Details: 08/03/2023

Customer states that unit is loud in spin cycle. Turn the inner drum and could hearing the wear from the bearing. Ran a spin cycle and confirmed the costomers complaint. Tried looking up for parts and bearing seal to fix issue is no longer available.

We serviced a

KENMORE DRYER

Model 110.661882

Near Omaha, NE 68107

Mike C

Job Details: 08/03/2023

Customer complaint door would not stay shot. Inspection found door catch broken and requires replacement. Customer approved repair. Part ordered and customer rescheduled. ; ordrng 1 279570 (Door strike kit)

We serviced a

GE REFRIGERATOR/TOP

Model CYE22TP2MHS1

Near Lincoln, NE 68516

Kevin

Job Details: 08/03/2023

"Found unit needs software update,found icemaker thermistor error. Says file not found when trying to update. Ordering pcb,valve and icemaker. ; ordrng 1 WR49X31524 (Icemaker) and 1 WR55X38248 (Main pcb)"

We serviced a

GE WASHER

Model GTW465ASN8WW

Near Omaha, NE 68104

Mark F

Job Details: 08/03/2023

Customer states unit is not spinning. Unit had error for mode shifter. Used newfi to engage shifter. Not getting voltage at shifter.; schdld next appmnt for 8/4 FRI 12-3

We serviced a

GE/HOTPOINT DRYER

Model GTDP280ED5WW

Near Omaha, NE 68132

Gary

Job Details: 08/03/2023

Customer states that unit heat but not tumbling. Removes to lid and found belt broke. Will run for parts at sundberg. Returned and installed belt and a lamp. Unit now operational; pckd up 1 We03x29897 (Belt) and 1 We05x20431 (Light bulb)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68152

Mark F

Job Details: 08/03/2023

Returned with parts. Installed ice maker update kit and filter case assembly. Verified no leaks at main connection once water was resupplied. Unit is dispensing water out the door properly. Ice maker cycled and passed test. Please allow 24 hours for unit to produce ice.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02673A ICEMKR UPDATE

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200QL/AA

Near Olathe, KS 66061

Dom

Job Details: 08/03/2023

Customer states unit is not filling the water pitcher. Unit will need new pitcher.; ordrng 1 DA97-21261K (Pitcher)

We serviced a

ELECTROLUX DRYER

Model EIED55HIW0

Near Omaha, NE 68116

Derek

Job Details: 08/03/2023

"Customer states that dryer is making an unusual noise. Customer showed video to technician and noise appears to be multiple things happening at once. Roller noise is heard, followed by intermittent shuttering. Noise seems to coincide with heater being energized. Tech disassembled dryer. Found rollers seizing up in all 5 areas. Blower wheel is cracked. Checked heater as it is the tri-element, and found heater is failing and beginning to ground out during use. Tech will submit parts to warranty for authorization. Job is not complete. ; ordrng 5 5304523155 (Roller)s and 1 134792700 (Heating element) and 1 134690800 (Blower asm) and 1 5304529782 (Motor)"

We serviced a

GE WASHER

Model GUD27ESSM1WW

Near Omaha, NE 68111

Mark F

Job Details: 08/03/2023

"Returned to install hall sensor. Unit still would not spin. Tested motor and verified all connections on main PCB were connected. Drove to sundberg and installed new motor, PCB, and door lock. Unit would still spin for a few seconds and stop. Continues to get F3 locked rotor monitor. In manual spin mode via newfi, unit would spin continuously. Unit will not spin in any other modes. Traced continuity and all wiring tested good. Called square trade and deemed unit unrepairable. Retainer all new parts and will send speed sensor back to square trade."

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NX58H5600SS/AA

Near Omaha, NE 68105

Mark F

Job Details: 08/03/2023

Returned with igniter after visual support diagnosis. Confirmed igniter was bad with clamp. Was drawing 2.6 amps. Installed new igniter. Unit made bake 350. Unit operating properly. ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Omaha, NE 68164

Mark

Job Details: 08/03/2023

"Customer states unit isnt cooling, freezer needs new evap cover, sensor, and main board ; ordrng 1 DA97-08434C (EVAP FAN MOTOR) and 1 DA41-00684A (CONTROL BOARD - ELECTRONIC MAIN PCB) and 1 DA32-00006S (SENSOR ASSM - EVAPORATOR)"

We serviced a

SAMSUNG DRYER

Model DVE54R7200V/A3

Near Bennington, NE 68007

Gary

Job Details: 08/03/2023

"Customer states that unit WILL TURN ON BUT THEN WHEN YOU PRESS START IT just a humming noise did smell a little smoke. Ran HASS OQC and found few error codes stored. Unit could not complete step 3 of 4 of the OQC steps. ?Can hear humming from motor but will not run and smoke started coming up. Heating assy is with in spec. Customer states that unit is still under warranty by allstate and in the process of the claim. Quoted customer for parts and labor .; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101U MOTOR-ASSEMBLY , 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"

We serviced a

GE REFRIGERATOR

Model GFE28GYNFFS

Near Omaha, NE 68122

Gary

Job Details: 08/03/2023

Customer needed assistance installing new water filter. Installed water new filter and purge water line to remove air in the water line.

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Omaha, NE 68132

Mark F

Job Details: 08/03/2023

"Customer states unit has e25 error, error was flashing when arrived. Found debris in drain pump. Tested unit on rinse cycle, unit operating properly. ; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN"

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABRS/XAA

Near Omaha, NE 68135

Koby

Job Details: 08/03/2023

"Customer states unit sometimes has water underneath and is not making ice. Inspected unit and found that water is backing up from drain tube and leaking out, the fridge ice maker has failed, and the freezer ice maker is missing. Recommend replacement of both ice makers and installation of water leakage kit."

We serviced a

BOSCH DISHWASHER

Model SHVM98W73N/01

Near Omaha, NE 68135

Koby

Job Details: 08/03/2023

Customer states unit would not complete cycle and is full of water. Drained water from unit and started new cycle. Unit ran for 40 minutes with no issues. No defect found. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297HDBP/XAA

Near West Des Moines, IA 50265

David M.

Job Details: 08/03/2023

Installed water leakage kit as ice was building up under the deli drawer.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

GE REFRIGERATOR

Model GFSF6KKXABB

Near Council Bluffs, IA 51503

Hunter

Job Details: 08/03/2023

"Customer states unit is leaking. Found blockage in unit. Fresh food evaporator drain. Recommend clearing drain and installing a water leakage kit. Customer approved repair. Clear drain and installed new linkage kit. Unit is now operating properly. Collected balance .Job complete. Thank you, from your Hometown Hero, Hunter ; used 1 DA82-01415A (WATER LEAKAGE KIT) from stock"

We serviced a

SAMSUNG DRYER

Model DV448AEP/XAA

Near Overland Park, KS 66223

Eric

Job Details: 08/03/2023

Customer states unit turns on but doesnt run. Found belt had broken replaced belt and ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near Stilwell, KS 66085

Dom

Job Details: 08/03/2023

Customer states unit is not turning on. Unit will need new pcb.; ordrng 1 DA92-01199B (Board)

We serviced a

FRIGIDAIRE STACK WASH/DRY

Model FFLE1011MW0

Near Omaha, NE 68122

Gary

Job Details: 08/03/2023

"Customer not available. Knocked on door and call ,went to voicemail. Will reschedule for a later date n time; dspstn on spec-tagged invntry: 1 131476300 BLOWER WHEEL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Ames, IA 50014

Evan

Job Details: 08/03/2023

Complaint is that unit is not producing ice. Found that power switch located on icemaker had been turned off (most likely done by the auger pushing ice against it). Powered ice maker on and tested unit is operating properly.

We serviced a

FRIGIDAIRE RANGE/COOKTOP EL

Model FCFE3062AS

Near Omaha, NE 68114

Gary

Job Details: 08/03/2023

"Unit has broken glass door will need replace door assy. Tried looking up part and its not showing available, showing out of stock; ordrng 1 5304533446 (Front door assy ,oven)"

We serviced a

SAMSUNG DRYER

Model DVE45B6300P/A3

Near Olathe, KS 66062

Eric

Job Details: 08/03/2023

"Filter cover is bent out of shape causing excess lint to get into machine, overheating and damage to wire harness. Unit does not heat needs new wire harness lint cover and heater modular; ordrng 1 Dc97-16160a (Cover) and 1 Dc97-14486a (Heater) and 1 Dc93-00931b (Wire harness)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24BB6600QLAA

Near Overland Park, KS 66213

Eric

Job Details: 08/03/2023

Ran Hass OQC unit passed

We serviced a

THOR OVENS GAS

Model LRG3001U

Near Kansas City, MO 64109

Nate

Job Details: 08/03/2023

Oven will not ignite. Igniter was out. Changed igniter and it lit right up and heated. ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock

We serviced a

JENNAIR RANGE/COOKTOP EL

Model JDS1750EP1

Near Olathe, KS 66061

Nate

Job Details: 08/03/2023

"Customer stated the oven made a popping sound then smoke came out. The left oven light is also out. Need new hidden bake element and new light bulb; ordrng 1 W11238400 (ELEMENT - BAKE (STANDARD)) and 1 8009 (SOCKET - OVEN LIGHT), dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5101SG/AA

Near Lenexa, KS 66219

Nate

Job Details: 08/03/2023

Customer states the freezer ice maker stopped working. Upon inspection I found the bail arm was too far over causing e tray to catch during a cycle which was keeping the bail arm from lowering and raising to tell the PCB if there was ice or not in the bin. Replaced the ice maker assembly now everything works as intended. ; dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER

We serviced a

KENMORE DRYER

Model 110.680827

Near Overland Park, KS 66223

Austin

Job Details: 08/03/2023

Customer states unit is not spinning. Unit will need a maintenance kit. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS4A

Near Omaha, NE 68131

Mark F

Job Details: 08/03/2023

"Customer states unit is leaking from bottom, and lots of water in bottom of DW. Canceled cycle when arrived and all water drained out of tub. Looked under sink, and saw misplacement of piping and drain line. I turned sink on and could watch water fill into DW drain line. Reason is from improper plumbing due to such a low sink. Routed 2 high points on drain line under sink. 1st the high loop coming directly out of cabinet. The second was to raise the drain line connecting directly into pipe in hopes to not allow sink water to over flow the DW.; dspstn on spec-tagged invntry: 1 A00126401 PUMP ASSEMBLY"

We serviced a

SUB ZERO REFRIGERATOR

Model CL4850S/S/P

Near Prole, IA 50229

Kris

Job Details: 08/03/2023

Install new grill done

We serviced a

SAMSUNG WASHER

Model WF210ANW/XAA

Near West Des Moines, IA 50266

David M.

Job Details: 08/03/2023

"Drain pump was not working, and unit would not agitate or spin as a result. Replaced drain pump; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR"

We serviced a

GE REFRIGERATOR

Model GFSS6KKYESS

Near Papillion, NE 68046

Mike C

Job Details: 08/03/2023

"Customer Complaint of fan noise in fresh food and water leak. Inspection found several ice balls on evaporator cover in fresh food, cabinet and ice encrouching on fan. Unit will require fresh food evaporator cover, and sensor. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2420US0A

Near Papillion, NE 68046

Mike C

Job Details: 08/03/2023

"Customer complaint illegible error code and unit, not operational. Inspection found display not working properly and large crack in top bezel. Remove unit from cabinet in observed underneath unit and found float switch tripped with standing water in bottom of unit. Found leak coming from drain pump connection to sump and at thermostat. Recommend replacing UI Board 5304519938, thermostat 5304519282, sump 5304519272, sump seal 5304519283, inlet tube 5304519281, outlet tube 5304519280, and associated clamps. Unable to quote price due to inavailability of board, tubes, and seal. Unit must be replaced."

We serviced a

KENMORE REFRIGERATOR

Model 596.526732

Near Omaha, NE 68157

Mike C

Job Details: 08/03/2023

"Customer complaint of low cooling in fresh food. Initial inspection found fresh food temperature of 54? and freezer at 12.5 degrees. After removal of a vampire cover Evaporater was encased in ice. Unit was put into forced defrost mode, and voltage was tested at defroster. Now voltage was present. Tested continuity of the frostor element and element failed. recommend replacing both defroster element and Electronic defrost control."

We serviced a

MAYTAG OVENS GAS

Model MGR6875ADS

Near Omaha, NE 68124

Kyle

Job Details: 08/03/2023

Customer states lower oven is randomly turning itself on. Inspected unit found shorted keypad. Unit will need control assembly #WP5701M802-60 estimate 716.48. Customer wants to wait on repair will price new unit first. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Omaha, NE 68124

Kyle

Job Details: 08/03/2023

Customer states water is leaking out of freezer when unit goes through defrost cycle. Found condensate drain tube restricted. Will need to replace drain line extension estimate 380.51 customer approved repair. Installed new drain assembly unit tests ok. Job complete; pckd up 1 W11084807 (DRAIN LINE KIT)

We serviced a

ROPER DRYER

Model RES7646KQ2

Near Omaha, NE 68131

Mark

Job Details: 08/03/2023

"Customer states unit is heating but not tumbling, needs maintenance kit installed for failed belt. ; dspstn on spec-tagged invntry: 1 341241 BELT,DRY,TOP FILTER"

We serviced a

GE DRYER

Model GTD33GASK0WW

Near Bellevue, NE 68005

Mike C

Job Details: 08/03/2023

Install part as previously diagnosed. Tested unit and it is now working has designed. Job complete.

We serviced a

KENMORE DRYER

Model 110.661882

Near Omaha, NE 68107

Mike C

Job Details: 08/03/2023

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Omaha, NE 68106

Mike C

Job Details: 08/03/2023

Customer complaint of no power. Inspection found burnt wire nut on line side coming into board. Cleaned up wiring and replaced wire nut. Unit is now working as designed.

We serviced a

SAMSUNG WASHER

Model WV60A9900AV/A5

Near Omaha, NE 68118

Shannon

Job Details: 08/03/2023

Return with door boot install and test ok

We serviced a

GE REFRIGERATOR

Model Gfe28hmhdes

Near Omaha, NE 68022

Shannon

Job Details: 08/03/2023

"Ran nufi test no power to freezer fan, fan has failed and caused board to fail replace fan and board test ok 24 hours to cool"

We serviced a

SPEED QUEEN DRYER

Model SDE107WF

Near Omaha, NE 68114

Shannon

Job Details: 08/03/2023

Disassemble coin chute remove stuck coin repair spring on slide test ok

We serviced a

SPEED QUEEN DRYER

Model LDE30RGS173TW01

Near Omaha, NE 68116

Shannon

Job Details: 08/03/2023

Inspect unit has bad timer needs conversion d519030 est 634.29 called maintenance no repair this is a complete console with new timer and switches and wiring harness on back order

We serviced a

KITCHENAID MICROWAVE OVEN

Model KOCE500ESS22

Near Lincoln, NE 68521

Derek F

Job Details: 08/03/2023

I arrived today with the parts to complete the repair. I first disconnected power and pulled the unit forward. I then removed the oven door and installed the new vent. I then attempted to install the element support but was unable to with the unit not completely pulled. I will return with the equipment needed to pull the unit and complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; schdld next appmnt for 8/9 WED PM

We serviced a

GE PROFILE OVENS ELECTRIC

Model PK7500DF4WW

Near Clive, IA 50325

Alex

Job Details: 08/03/2023

"Customer compliant is that unit is throwing a e97 error, fan error. Tested unit and error immediately appeared. Opened doors and tripped door switch and I can see both fans spinning. Closed door and tested unit again and unit is now properly functioning. Temps are climb in past the 200 on both units. No issues found at this time. Let customer know what is going on and quoted customer for potential fan replacement. Quoted customer"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Omaha, NE 68136

Travis

Job Details: 08/03/2023

Installed new deli harness. Ui now operating properly. Steamed ice off evaporator. Fresh food fan died while fixing. Installed new fan and drain kit. Unit is now operating properly ; pckd up 1 W11087438 (Evap motor)

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Overland Park, KS 66221

Chance

Job Details: 08/03/2023

Customer states unit is dripping water everywhere from ice maker. Inspected unit and found ice route flap would need replaced as it is not sealing properly. Unit will also need resealed with RTV to ensure no warm air is getting into unit to melt ice. Customer would like to call Samsung to see if they will cover it under warranty. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-13829C ICE CASE ROUTE

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SR/AA

Near Omaha, NE 68112

Mark

Job Details: 08/03/2023

Customer states water filter was replaced and unit no longer has water. Water supply line is a burst/flood proof line and needs replaced with standard line. ; dspstn on spec-tagged invntry: 1 DA97-14365L FILTER CASE ASSY and 1 DA97-20587A PITCHER

We serviced a

SAMSUNG DRYER

Model DV419AEW/XAA

Near Lincoln, NE 68504

Derek F

Job Details: 08/03/2023

"Upon inspection the dryer was not heating during a cycle. I first disconnected power and confirmed the outlet had a good 240V. I then disassembled the dryer and gained access to the heater. The TCO, thermal fuse, and high limit all tested good. When I tested the heater coils they failed open. I removed the bad heater and installed a new one. I then reassembled the dryer and ran a test cycle. The dryer is now heating and operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAEWW/AA

Near Lincoln, NE 68506

Derek F

Job Details: 08/03/2023

"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on auger assembly, installed the auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140"

We serviced a

DACOR REFRIGERATOR

Model DRF425300AP/DA

Near Norwalk, IA 50211

Kris

Job Details: 08/03/2023

Complaint of drawers not coming out if unit found clips where not in the right place keeping drawers from coming out fixed clips works fine now done

We serviced a

LG WASHER

Model WM400HBA

Near Polk City, IA 50226

Dillon

Job Details: 08/03/2023

"Found that the fabric softener hole was plugged up. I then showed customer how to clean it out in the future, job complete."

We serviced a

SUB ZERO REFRIGERATOR

Model 736TCI3

Near Omaha, NE 68130

Travis

Job Details: 08/03/2023

Condenser motor blade was loose. Tightened. It snuggled up. No more noise. If issues returns would wanna replace motor and blade. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002

We serviced a

SUB ZERO REFRIGERATOR

Model BI-36UFD/O

Near Omaha, NE 68130

Travis

Job Details: 08/03/2023

Customer states unit has frost in freezer. Inspected unit. Found door is sealing. No light coming out. Found fresh food drain frozen. Found unit needs enhanced airflow kit. Believe water is dripping into freezer from fresh food causing frost issue. Will order parts. ; ordrng 1 7041460 (EAF) and 1 7040986 (Rtv)

We serviced a

LG REFRIGERATOR

Model LPXS30866D

Near Omaha, NE 68118

Travis

Job Details: 08/03/2023

"Customer states unit is not cooling. Plugged unit in. Compressor and fans run. Compressor making odd sound. Connected gauges. After 15 minutes pressures are 15 and 232 indicating restriction. Unplugged unit and let equalize. Equalized at 73 Im about 4 minutes. Unit is restricted. Three options. Can try and vacuum unit and recharge it. Run system cleaner through unit or do a full system rebuild of compressor, filter drier, both evaporators and condenser. Vacuumed and recharged unit. Pressures settled at 15 and 99"

We serviced a

LG REFRIGERATOR

Model LRDCS2603S

Near Ankeny, IA 50021

Alex

Job Details: 08/03/2023

"Customer compliant is that unit is not cooling. Temps inside ff and fz are 74 degrees. Removed main board cover and found 3 blinks indicating a locked compressor. Tapped system and got 17 psi on low side and 18 on high side. Evacuated refrigerant and removed filter drier and compressor. Installed new compressor and filter drier and pressurized system to 203psi of nitrogen and pressure held. Sprayed down joints with micron bubbles and no leaks detected. Vacuumed system down to 1300 microns. Filled unit with 2.1oz of r600. Pressures are dropping. Please allow 48 hours for unit to reach temp. Suggested customer put a glass of water with meat thermometer in fridge to monitor temps for the next 2 days. Job complete.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76521401 EVAP , and 1 TCA37071511 COMPRESSOR"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Ames, IA 50014

Evan

Job Details: 08/03/2023

"Complaint is that unit is making loud excessive noise, found dryer was in need of maintaining kit. Installed maintenance kit and unit is now free of excessive noise.; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR"

We serviced a

GE RANGE/COOKTOP EL

Model PHS930SL2SS

Near Ankeny, IA 50023

Evan

Job Details: 08/03/2023

Customer complaint is that the unit begun making a excessive buzzing / crackling noise and displayed a Check power chord error. Found that bottom most blade of the power chord at the receptacle was buzzing when pressure was applied in a certain direction. Advised customer to have electrician out to resolve connection issue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDY710PAHB1

Near Olathe, KS 66062

Jacob E

Job Details: 08/03/2023

No issue - customer just had questions

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Omaha, NE 68106

Jacob

Job Details: 08/03/2023

Customer states roller melted to the heater. Will need to order parts. ; ordrng 1 WD12X28078 (Rollr carrier) and 1 WD05X30298 (Heater) and 2 WD12X26146 (Rollers)s