We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Omaha, NE 68135
Koby
Job Details:
07/21/2023
"Customer states unit is not making ice. Inspected unit and found temperatures of 0 degrees in the freezer and 39 degrees in the fresh food compartment. Activated code retrieval mode and found a 39E code, ice maker has failed to find its home position. Activated forced defrost mode and assisted with use of steamer. Removed old ice maker and auger assembly and completed defrosting ice room then thoroughly dried the ice room before sealing it with rtv. Installed y-clip update. Installed new auger and ice maker. Pulled unit out with floor protection and replaced main pcb. Waited for compressor to kick back on and completed 1-17 update. Ran ice maker test cycle, unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , and 1 DA97-13829C ICE CASE ROUTE"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Omaha, NE 68135
Koby
Job Details:
07/21/2023
"Customer states unit does not run after pressing start. Inspected unit and found that mounting brackets were installed incorrectly, the were preventing the door from closing properly. recommend proper installation of unit. Removed brackets and ran test cycle, unit functions properly. No defect found with unit."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF4
Near Norwalk, IA 50211
Kris
Job Details:
07/21/2023
"Installed new heater, thermistor, and clips test unit also fixed water line issue going into the water filter assembly done"
We serviced a
GE WASHER
Model GTW685BPL1DG
Near Altoona, IA 50009
Jose
Job Details:
07/21/2023
Customer states that the unit will only sense and not continue with the full cycle. Very first issue was that the detergent tray would fill with water and over fill into the tub making it to agitate. Customer changed the water valves and then would start a cycle and wouldnt go past sensing. Called techline to troubleshoot ran test individually and everything checked out. Recommended to clear codes and try again. Once codes were cleared the machine ran properly.
We serviced a
GE OVENS GAS
Model JGBS66DEK3WW
Near Des Moines, IA 50315
Jose
Job Details:
07/21/2023
Customer states the oven wouldnt start. Put the unit into bake cycle and the ignitor wasnt getting any amps. Ignitor needs to be replaced. ; dspstn on spec-tagged invntry: 1 WB13K21 IGNITER OVEN
We serviced a
LG DRYER
Model DLEX3370W
Near Des Moines, IA 50321
Jose
Job Details:
07/21/2023
"Customer states that the unit will take longer to dry clothes. Took the machine apart and tested the element which is still good and running like it should. The ventilation was concerning since it hasnt been cleaned, possible lint/debris clogging. Ventilation airway comes out behind the house unfortunately there is a deck built over and is built really low to ground that cant be reached."
We serviced a
JENNAIR OVENS GAS
Model DX2402434
Near West Des Moines, IA 50265
Jose
Job Details:
07/21/2023
"Installed new display, unit working as it should job complete."
We serviced a
GE WASHER
Model WPXH214F1WW
Near Omaha, NE 68102
Gary
Job Details:
07/21/2023
Customer states that unit is not draining. No sitting water. Unit has fail to spin out water on drain and spin. Found another issue regarding door lock. Door lock is activated and door wont shut. According to customer unit is 17 yrs old and would not want to spend money on the unit.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Olathe, KS 66061
Chance
Job Details:
07/21/2023
"Customer states unit is not producing ice. Inspected unit and found ice maker was frozen over. Thawed all ice and cleaned out water. Removed ice maker and auger, sealed ice room with RTV and installed auger and new ice maker. Put unit in extended defrost. Tested unit, unit is functioning properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02704A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Omaha, NE 68164
Mike F
Job Details:
07/21/2023
"Customer states dryer is not heating and door air seal is missing. Found open blower thermistor. Replaced thermal limiter and thermistor. Dryer is now heating. Ordering door gasket, ; ordrng 1 DC62-00344A (Door seal), dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR 1 DC47-00016A THERMAL LIMITER , and 1 DC97-14486A HEATING ELEMENT COMPLETE("
We serviced a
LG REFRIGERATOR
Model LFXS28566S02
Near Bennington, NE 68007
Mike F
Job Details:
07/21/2023
Returned to install parts sent by square trade.
We serviced a
ASKO WASHER
Model W6124X.W.U
Near Omaha, NE 68154
Mike F
Job Details:
07/21/2023
Return with parts. Installed new drain pump. Filled and drained unit 3 times. Unit is draining and operating as it should. No leaks found during testing.
We serviced a
LG WASHER
Model WM8100HVA
Near Omaha, NE 68122
Mike F
Job Details:
07/21/2023
"Customer states washer is leaking and they dont hear water draining. Found drain hose over 12 inches down the drain pipe. Adjusted drain hose in drain pipe and secured with zip ties. Examined door boot, door boot is good. Ran unit on quick wash to watch for leaks. No leaks found during quick wash. Customer states that they had a plumber out because of water in their basement and plumber thought water was from washer. Went into basement to look at ceiling under washer, no signs of water damage. There was water on the basement flood. Watched plumbing when washer was draining and found no signs of leaks."
We serviced a
GE REFRIGERATOR
Model GTH21KBXACC
Near Omaha, NE 68105
Kyle
Job Details:
07/21/2023
Customer states water is building up in bottom of fridge section. Found condensate drain is plugged cleaned drain unit tests ok. Job complete
We serviced a
LG MICROWAVE OVEN
Model LMV2031ST
Near Blair, NE 68008
Derek
Job Details:
07/21/2023
Customer states that microwave won't heat. Ran tests and and confirmed that magnetron has failed. Provided discounted quote and customer approved. Installed new magnetron and new diode. Ran tests and microwave is now consuming 15.3a and is heating properly. Brought cup of water to a rolling boil 4 times without issue. Job is complete. ; dspstn on spec-tagged invntry: 1 11QBP0236 6851W1A002E WHEN OUT
We serviced a
LG DRYER
Model DLEX3570V
Near Omaha, NE 68116
Shannon
Job Details:
07/21/2023
Reinstall lint filter test ok ; dspstn on spec-tagged invntry: 1 ADQ56656401 FLTR-LINT(DUCTING SVC BLT
We serviced a
GE REFRIGERATOR
Model GFE27GMDDES
Near Norwalk, IA 50211
Kris
Job Details:
07/21/2023
Complaint of ice and water under the crispers found evap drain line frozen tried to clear line and cold not line must be collapsed in the cabinet not repairable ; dspstn on spec-tagged invntry: 1 WR60X26866 MTR- NEEDS NEWFI UPDATE
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SG/AA
Near Waukee, IA 50263
Kris
Job Details:
07/21/2023
Complaint of the rc not cooling found no frost on evap checked and fans and compressor are running unit needs system on the rc side replaced all parts customer is going to call Samsung for auth; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE59M4310SS/AA
Near Urbandale, IA 50322
Kris
Job Details:
07/21/2023
Ordering in parts; ordrng 1 DG47-00063A (Dual element DM) and 1 DG44-01006B (Switch Dm)
We serviced a
ZEPHYR WINE COOLER
Model PRB24C01BG
Near Des Moines, IA 50310
Kris
Job Details:
07/21/2023
Complaint of fan noise installed new fan the manufacturer sent to customer works fine now done
We serviced a
BOSCH DISHWASHER
Model SHPM98W75N
Near Overland Park, KS 66224
Christopher
Job Details:
07/21/2023
Inspected the unit and verified the issue. The drain line fitting was changed and causing higher water flow tot he drain. This is causing a louder gurgling noise while draining. Also found no high loop. Set a high loop and unit checks okay . ; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN and 1 12008381 PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS537SIAB00
Near Kansas City, KS 66109
Nate
Job Details:
07/21/2023
Customer states the ice maker stopped working. Attempted to place in test mode but the ice maker is fried on the internal gear contacts. Will need new ice maker assembly. ; ordrng 1 WPW10251076 (Ice maker assembly (KC))
We serviced a
GE DRYER
Model GTD84ECSN0WS
Near Kansas City, KS 66112
Nate
Job Details:
07/21/2023
"Customer states the dryer stopped heating. Issue was fried wire on one side of the element. Patched the wire and tested the other components to ensure function. Reassembled and tested, the unit now heated good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA
Near Lenexa, KS 66220
Chance
Job Details:
07/21/2023
"Customer states unit is not draining water. Inspected unit and found drain pump was not functioning properly. Replaced drain pump on unit. Tested unit, unit is functioning properly. Job complete."
We serviced a
SAMSUNG WASHER
Model WA45M7050AWIA4
Near Lenexa, KS 66227
Chance
Job Details:
07/21/2023
"Customer states unit has a smell as well as throwing unbalanced error code and not draining. Asked customer what she was washing when it unbalanced. Customer stated it was a quilt and two towels. I asked if it was all on one side of the basket when she checked it she said yes. Explained to customer how the balancing works and that she would need a more balanced load for issue to not happen again. Ran unit through multiple test cycles, checked dampers, and drain pump. Everything functioned properly with no issues. Showed customer how to use washer magic for smell. Job complete. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP and 1 WX10X312 WASHER MAGIC 12 FL OZ"
We serviced a
GE REFRIGERATOR
Model GPE12FSKDSB
Near Ashland, NE 68003
Ali
Job Details:
07/21/2023
Unit is operating properly. Had a proper frost pattern. Informed the customer the fresh food section doesnt go blower 34-36 degrees. No issues with the unit. Ali!
We serviced a
SUB ZERO REFRIGERATOR
Model 700 TR
Near Des Moines, IA 50312
Mike
Job Details:
07/21/2023
Found the neutral wire had come off of the compressor start device. Securely hooked it back up and let unit run. Checked pressures and charge is a little low. Found the manual calls for 8oz of refrigerant where the tag on the fridge calls out 7oz. Adjusted the charge and now the pressures are where they need to be. Job complete.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63A6311SS/AA
Near Des Moines, IA 50317
Mike
Job Details:
07/21/2023
Wooden board on top of the range caught fire when no one was home. Called tech line and documented everything. Samsung will contact the customer wishing 2-4 business days.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Kansas City, MO 64155
Eric
Job Details:
07/21/2023
"Replaced dry board turned unit on waited 5 minutes tested voltage to timer motor, motor is now getting 120 volts when not sensing dry clothes timer is advancing"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Olathe, KS 66062
Eric
Job Details:
07/21/2023
"Customer states bottom mount ice maker produces ice slowly ran test on unit found freezer fan not spinning well enough. Getting 9 volts not cooling freezer well. Door gasket sealing fine no frost buildup in freezer. Ordered new evap cover and bottom ice maker. DCIM working fine found crack in ice bucket replaced ice bucket; ordrng 1 DA97-08541a (Evap) and 1 DA97-11260a (Ice maker), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
SAMSUNG DISHWASHER
Model DW80B7071US/AA
Near Shawnee, KS 66218
Nate
Job Details:
07/21/2023
Customer states the auto door feature is not always working and the door barely opens if at all. Confirmed and replaced the assembly with wax spring. Tested and the unit is now functioning and the door is opening the correct distance. Advised customer that more active use would be good for the auto door assembly spring. Customer is using the washer on average every week and a half.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGB03
Near Council Bluffs, IA 51501
Gary
Job Details:
07/21/2023
"SQT WARRANTY CALL, customer had received 3 parts for a freezer light switch. Will install the correct part, installation complete frz now has a working light. Installed part number W11396033."
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE1
Near Omaha, NE 68132
Gary
Job Details:
07/21/2023
Customer states that top dishrack dishes are not getting cleaned. Ran a cleaning cycle to inspect DW. Water level is at the minimal so it need a water valve. Quoted customer for parts and labor and customer declined.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Plattsmouth, NE 68048
Kyle
Job Details:
07/21/2023
Customer states unit is not cooling. Inspected unit found sealed system issue. Unit will need compressor filter drier and evaporator customer does not have proof of purchase unit has no system warranty coverage. Quoted 1873.28 customer declined repair. Job complete; dspstn on spec-tagged invntry: 1 ADL73341411 EVAP
We serviced a
GE DISHWASHER
Model GDF530PSM2SS
Near Des Moines, IA 50309
David M.
Job Details:
07/21/2023
"Start button would not operate. Found Unser interface housing plastic broken, not allowing the button to actually depress. Ordering new housing; ordrng 1 Wd12x24415 (User interface housing)"
We serviced a
WHIRLPOOL DRYER
Model LHE5700W1
Near Des Moines, IA 50310
David M.
Job Details:
07/21/2023
"Let was broken. Replaced belt, idler pulley, roller, cleaned roller shafts, and vacuumed interior.; dspstn on spec-tagged invntry: 1 4392065 DRUM DRIVE KIT (FSP)"
We serviced a
BOSCH DISHWASHER
Model SPX68U55UC/32
Near Des Moines, IA 50311
David M.
Job Details:
07/21/2023
"Diverter valve is leaking, and will need replaced.; ordrng 1 00753350 (Diverter valve), dspstn on spec-tagged invntry: 1 00631200 PMP-DRN"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Lincoln, NE 68521
Kevin
Job Details:
07/21/2023
Thawed ice room. Found crack in bucket and frozen drain tube. Sealed and installed new bucket and iceroom update kit. Cleaned drain line with steam and cleared duck bill. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140
We serviced a
THERMADOR RANGE/COOKTOP EL
Model PODC302J/01
Near Bellevue, NE 68005
Mike C
Job Details:
07/21/2023
Install parts as previously diagnosed. Reassembled unit and tested unit at 350? setpoint. Unit achieved 350? setpoint and held. Unit now working as designed. Job complete and
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Bellevue, NE 68123
Mike C
Job Details:
07/21/2023
Customer complaint of limited to no ice production. Initial inspection found 39C error code. Unit requires a icemaker update. Square trade sent a new icemaker and it was replaced. Put unit into test cycle after installation and unit called for water. Adjusted water line per Samsung update. Performed 1/17 update. Unit is now working as designed. Square trade sent water filter housing that will be returned.
We serviced a
LG REFRIGERATOR
Model LMXS28626S
Near Johnston, IA 50131
David M.
Job Details:
07/21/2023
"Compressor was inefficient and giving compressor lock out error.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762013 EVAP , 1 TCA38151706 R134 CMPRSR R134 , and 1 TCA36811409 R600 CMPRSR"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Ankeny, IA 50023
David M.
Job Details:
07/21/2023
"Replaced control board then got 9c2 error for voltage. All voltage tests were in spec. Replaced board again, and unit now functions correctly. Unit passed Hass, and currently running a short cycle."
We serviced a
SAMSUNG DRYER
Model DVE50BG8300VA3
Near Olathe, KS 66061
Dom
Job Details:
07/21/2023
Customer states units lint cover is broke. Will need to order new lint cover.; ordrng 1 DC97-16741D (Lint filter holder)
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDRS
Near Valley, NE 68064
Travis
Job Details:
07/21/2023
"Installed water leakage kit, defrost sensor and evaporator cover. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
MAYTAG DISHWASHER
Model NOTAVAILABLE
Near Mitchellville, IA 50169
Jose
Job Details:
07/21/2023
Customer states that the display wouldnt work. Unit is a couple years old and couldnt find the model tag. All but one button seemed to work. Will need new display. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WFE505W0HW0
Near Omaha, NE 68135
Koby
Job Details:
07/21/2023
"Return with parts. Pulled unit out with floor protection and unplugged unit. Disassembled unit and removed old main control board. Installed new main pcb and reassembled unit. Plugged back in and pushed unit back into place. Ran test cycle, oven preheated to 225 degrees as set. Unit functions properly. Job complete."
We serviced a
LG DRYER
Model DLGX9501K
Near Missouri Valley, IA 51555
Mark
Job Details:
07/21/2023
"Customer states unit wont operate on steam function, needs additional connection for cold water supply and hooked up"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Honey Creek, IA 51542
Mark
Job Details:
07/21/2023
"Customer states unit is going out of balance often, needs gearcase for failing bearing and suspension ; dspstn on spec-tagged invntry: 4 DC97-05280W DAMPER *NEED GREASE*"
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Carter Lake, IA 51510
Mark
Job Details:
07/21/2023
"Customer states unit has HC code, heater is grounded out and needs replaced. Unit still has error code, motor assembly and relay board need replaced ; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR and 1 DC97-14486A HEATING ELEMENT COMPLETE("
We serviced a
MIELE REFRIGERATOR
Model F1413VI/04
Near Omaha, NE 68154
Travis
Job Details:
07/21/2023
Replaced defrost heater and sensor. Unit is now operating properly.
We serviced a
FISHER PAYKEL RANGE/COOKTOP GS
Model OR30SCG6X1
Near Adel, IA 50003
Dillon
Job Details:
07/21/2023
"Talked with tech-support, and they informed me that this error code is related to the display. PCB, will need to return with related parts.; ordrng 1 578257 (Clock board dsm) and 1 565139 (Main board dsm)"
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Papillion, NE 68046
Mike C
Job Details:
07/21/2023
Customer complaint of squeaky glides on flexzone drawer. GE sent customer replacement parts. Replaced the parts that GE sent and reassembled unit. Unit is now working as designed with no squeaks with full weight in drawer. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Papillion, NE 68046
Austin
Job Details:
07/21/2023
Customer states lights are not operating. Repealed freezer light.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Omaha, NE 68135
Koby
Job Details:
07/21/2023
"Customer states unit is not functioning properly. Inspected unit and found F9E4(lower spray arm error), F7E1(heating error), and F6E1(water inlet error) codes. Tested unit and found that wash motor has failed and found a burnt component of the main pcb. Recommend replacement of main control board and sump assembly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Shawnee, KS 66218
Chance
Job Details:
07/21/2023
"Customer states unit has water underneath crisper drawers. Inspected unit and found it would need a drain kit done. Called Samsung to see if we could get it covered under warranty but they would not cover it unless customer calls in. Advised customer to call in about issue to see if they could get warranty coverage. Job complete. ; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT 1 DA97-12540G AUGER , 1 DA97-12609C COVER-EVAP , 1 DA97-15217D ICEMKR , and 1 WR55X10025 SENSOR TEMP"
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Papillion, NE 68133
Kyle
Job Details:
07/21/2023
Customer states unit is making rubbing noise. Ran unit and verified noise. Took unit apart could not find any issues. Put unit back together tested unit found noise is gone. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR/AA
Near Springfield, NE 68059
Ali
Job Details:
07/21/2023
"During inspection unit was displaying a C72(high freezer temp), C71(high refrigerator temp), and C44(PCB communication fault) error codes. Ran a diagnostic test to check past temperature history on the unit and it all passed for the time line when the unit has been running properly. Unit has a bad main control board. Customer is going to contact Samsung about warranty coverage. Ali!"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Lincoln, NE 68516
Derek F
Job Details:
07/21/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02679B PCB , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
GE REFRIGERATOR
Model GSHF5KGXCCWW
Near Lincoln, NE 68510
Ali
Job Details:
07/21/2023
Disassembled the unit and removed the old evaporator fan assembly. Installed the new evaporator fan assembly and confirmed the evaporator fan powered on properly. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 WR60X10074 MOTOR DC EVAP FAN
We serviced a
LG REFRIGERATOR
Model LFX31925ST
Near Bellevue, NE 68123
Austin
Job Details:
07/21/2023
Customer states unit is not cooling. Unit will need a sealed system rebuild.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Papillion, NE 68046
Austin
Job Details:
07/21/2023
Customer states unit will not start. Replaced ui board.
We serviced a
LG REFRIGERATOR
Model LMXS30776D
Near Papillion, NE 68046
Kyle
Job Details:
07/21/2023
Customer states unit had stopped cooling and making ice but is now working properly. Inspected unit ff temp 38* fz temp 1*. Ice maker is working and bin is full. Unit has no error codes. Compressor temp 102* condenser temp 75*. Found no issues with unit at this time. Job complete; dspstn on spec-tagged invntry: 1 ADL74221702 EVAP
We serviced a
SAMSUNG DRYER
Model DVG50R5400W/A3
Near Omaha, NE 68152
Gary
Job Details:
07/21/2023
"Arrived customer RES and customer already bought a new dryer, old dryer sitting in the garage. Customer cancelled the appointment at the spot.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101U MOTOR-ASSEMBLY , and 1 DC93-00634A IDLER ASM"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Lincoln, NE 68520
Derek F
Job Details:
07/21/2023
"Upon inspection the dishwasher has not been opening all the way each time it ends a cycle. I ran a test on the dry motion door opener and the door opened a couple inches on the initial test. I then pulled the dishwasher and adjusted the hinges to loosen them. I then reinstalled the dishwasher and ran the test again. The door opened about 4 on the second test and is as far open as expected. Finally, I ran Haas diagnostics and the dishwasher passed. It opened about 4 at the end of the Haas test. The dishwasher is operating properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Omaha, NE 68112
Brandon
Job Details:
07/21/2023
"Substantial damage done to inside of unit due to a washer weight breaking and coming free inside the cabinet. Door lock and wiring harness wires are damaged. The door boot is torn, washer weight has broken and had damaged the front tub. Called warranty company and said it would be a major repair and will reach out if warranty wants to move forward with repair."
We serviced a
LG REFRIGERATOR
Model LRFGC2706S.ASTCNA0
Near Mead, NE 68041
Brandon
Job Details:
07/21/2023
"Unit is still working properly. customer said freezer drawer was having issues. Frost all over everything in the freezer like the door was left open. Tried opening and closing the door and there was significant binding. After playing with the door a bunch, it got easier but still kept finding spots where it was binding up due to all the frost/moisture build up. Replaced main control board per LG bulletin for intermittent cooling. Verified unit was still running before leaving. Job complete."
We serviced a
GE CAFE REFRIGERATOR
Model CVE28DP2NBS1
Near Urbandale, IA 50323
Dillon
Job Details:
07/21/2023
"Return the part, found that after I swapped out the icemaker that machine is operating properly. Job complete.; pckd up 1 Wr30x39345 (Ice maker dsm)"
We serviced a
LG STACK WASH/DRY
Model F3S1CWKKQV.AGGEEUS
Near Weeping Water, NE 68463
Kevin
Job Details:
07/21/2023
Installed motor per LG. ; ordrng 1 Ead60843557 (Harness)
We serviced a
GE DRYER
Model GUD27ESSM1WW
Near Nehawka, NE 68413
Kevin
Job Details:
07/21/2023
"Needs handle ; ordrng 1 WE01X30378 (Handle), dspstn on spec-tagged invntry: 1 WE01X20419 HANDLE (WHT)"
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WFE535S0LS2
Near Lincoln, NE 68502
Kevin
Job Details:
07/21/2023
Found house power issue. 1 leg of power dropping out. ; dspstn on spec-tagged invntry: 1 R3W6FT 6' 3W RANGE and 1 R4W6FT 6' 4W RANGE
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2468UF
Near Bennet, NE 68317
Ali
Job Details:
07/21/2023
Installed the new orbital sprayer and door spring cable. Unit is now operating properly. Ali!
We serviced a
GE REFRIGERATOR
Model CFE28TP2MLS1
Near Omaha, NE 68124
Austin
Job Details:
07/21/2023
Customer states no ice. Replaced ice maker.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Omaha, NE 68106
Austin
Job Details:
07/21/2023
Customer states unit is leaking. Replaced water inlet valve.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Omaha, NE 68104
Gary
Job Details:
07/21/2023
"Customer states that unit is not making ice. Ff 38 and frz-2. This unit has a icebox fan that is not operational. Unit ice maker needs atleast 10 degrees to make ice, air temp coming up from freezer is 47 degrees. Customer changed water filter last month just to help with issue. Will order parts and return when parts are approved for 2 visits and received. ; ordrng 1 WR60X31997 (Icebox fan) and 1 WR60X31985 (Augur motor)"
We serviced a
GE DISHWASHER
Model GDF511PGR3BB
Near Lincoln, NE 68516
Derek F
Job Details:
07/21/2023
Upon inspection customer had a video of an odd buzzing noise coming from the dishwasher. I first removed the toe kick and then ran a 1 hour cycle for 15 minutes. The dishwasher operated properly and did not produce the noise. I then removed the top rack and tightened the screw on the upper rail. I also ran diagnostics and found no stored error codes. I then ran the unit on a normal cycle for 10 minutes but still did not produce the noise. The dishwasher is functioning properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
LG REFRIGERATOR
Model LMXC23746S
Near Omaha, NE 68104
Mark F
Job Details:
07/21/2023
"Customer states unit is making a loud noise. Temps when arrived 45 ff, 40bev, -2 frz. Observed frost on back left of evap cover. Removed cover and found partial frost. Unit has insufficient defrost cycle. Unit has defrost sensor in the correct position per service bulletin. Ohmed sensor and was reading within spec. Would recommend replacing defrost sensor and main PCB.; dspstn on spec-tagged invntry: 1 ACG73645004 CONDENSER"
We serviced a
WHIRLPOOL WASHER
Model WED5000DW2
Near Lincoln, NE 68510
Derek F
Job Details:
07/21/2023
I arrived today to complete the repair to the dryer. I first disconnected power and gained access to the terminal block. I then cut and replaced the burnt wire. I also installed the new power cord and a vent line that the customer purchased. I then reassembled the unit and ran a test cycle. The dryer is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK and 1 D3W4FT 4' 3W DRYER
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US
Near Blair, NE 68008
Derek
Job Details:
07/21/2023
"Customer states that the dishwasher wouldn't drain, so they fully disassembled the machine. After disassembly, they could find no problems and wanted tech to come diagnose. Tech tried to power machine on and found breaker tripped. Reset breaker and ran test of dishwasher. Allowed machine to fill, then tech forced drain to occur. Machine drains out properly. Reinstalled filter, sump cover, and spray arm. Ran additional test and found operation still proper. Tech is unable to replicate issue. Job is complete.; dspstn on spec-tagged invntry: 1 DD31-00005A PMP MTR-DRN"
We serviced a
EDGESTAR WINE COOLER
Model NOTAVAILABLE
Near Blair, NE 68008
Derek
Job Details:
07/21/2023
"Customer states that door won't close. Tech found large accumulation of ice growing through the evaporator cover, which is causing the door to stay stuck open. Thawed machibe down and removed shelves. Removed evaporator cover and thawed ice out. Checked fan harness and found heavy corrosion. Bypassed harness as pins have failed. Fan is not operating. Tested leads and found 0vdc supplied to fan. Pcb has failed and needs replaced. Checked for availability and pcb is not available. Explained findings to customer and customer would prefer to replace the wine fridge with a regular under counter fridge. Job is complete. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MIDEA DISHWASHER
Model MDT24H3AST
Near Bennington, NE 68007
Derek
Job Details:
07/21/2023
"Arrived and customer wad unaware of us arriving today. Customer was also told a different servicer would be out. Tech inspected machine. Door latch is broken, tub seal is broken, and upper rack is rusting on multiple tines. Tines are beginning to break off. Will submit findings to warranty company and will order parts. Tech is uncertain of coverage regarding racks, so clarification will be required from warranty company with regards to coverage. Job is not complete. **upper rack is listed ad not available and not serviceable**; ordrng 1 17476000012184 (Door latch) and 1 12676000002681 (Gasket) and 1 12676000000365 (Seal) and 1 12976000A00962 (SNA rack asm)"
We serviced a
LG DRYER
Model DLEX2650W
Near Papillion, NE 68046
Mike C
Job Details:
07/21/2023
Customer complaint of grinding noise during operation. Disassembled unit and found one roller wheel. Failed and ground with a flat spot. Recommend replacing one roller wheel. Customer approved repair replace wheel and cleaned out unit. Checked all other wheels for good operation. Everything is testing OK. Reassembled unit and tested and unit is now noise free and working as designed. Job complete.; dspstn on spec-tagged invntry: 1 4400EL2001F BELT
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561HDS
Near Lincoln, NE 68506
Kevin
Job Details:
07/21/2023
Installed fan.
We serviced a
GE REFRIGERATOR
Model PWE23KMKBES
Near La Vista, NE 68128
Mike C
Job Details:
07/21/2023
Customer complaint of water leaking from freezer door. Inspection found drain line clogged. Unit requires clear and thaw. Customer approved repair. Cleared drain line of obstruction. Disassembled freezer cabinet and removed all ice from cabinet and cleaned. Reassembled unit and unit is now working as designed. Job complete.; dspstn on spec-tagged invntry: 1 RPWFE WATER FLTR
We serviced a
GE REFRIGERATOR
Model GSS25IYNXHFS
Near Papillion, NE 68046
Mike C
Job Details:
07/21/2023
"Customer complaint of rime ice forming on ice chute and underside of icemaker housing. Customer states another servicer had come out and replaced case route door. Performed water test and new door failed. Performed flashlight test and light was clearly seen around case route door. After consulting with GE tech-support, because case route door has been replaced once before, the next step is to replace the door. Recommend replacing door and associated parts. Ordered UI display and shield just in case damage happens during removal. Please call customer to reschedule when all parts arrive.; ordrng 1 WR78X30998 (Freezer door) and 1 WR17X10706 (Chute door crank) and 1 WR02X10585 (Dispenser lever spring) and 1 WR17X11653 (Ice chute door) and 1 WR17X34385 (Housing shield) and 1 WR55X35746 (Interface display), dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP"
We serviced a
GE WASHER
Model Gfwh2400L0ww
Near Omaha, NE 68106
Mike C
Job Details:
07/21/2023
"Customer complaint of loud grinding noise during operation. Tested unit on drain and spin and heard a loud grinding noise. This is the rear bearing failure. Unit will need a new basket, WH45X10144 assembly and back half of the tub WH45X10144."
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2498SF
Near Overland Park, KS 66223
Eric
Job Details:
07/21/2023
Customer states unit gives drain error pulled unit out tested unit found drain line was twisted and bent on itself prevent drain function straightened out line unit now working as intended
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Overland Park, KS 66221
Eric
Job Details:
07/21/2023
"Customer states ice room frozen Dethawed ice room silicone applied replace auger ice maker clips and bucket tested unit harvest and called for water; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA
Near Overland Park, KS 66223
Eric
Job Details:
07/21/2023
Customer states dishwasher door doesnt latch replaced latch door is now latching.
We serviced a
FISHER PAYKEL RANGE/COOKTOP GS
Model CDV3-365H-N
Near Overland Park, KS 66221
Eric
Job Details:
07/21/2023
Customer states left back burner isnt working tested unit found igniter isnt sparking on only left back burner ordered new ignitor and harness; ordrng 1 217994 (Igniter) and 1 249390 (Harnes) and 1 249176 (Harness)
We serviced a
LG REFRIGERATOR
Model LMXC23746S
Near Omaha, NE 68116
Brandon
Job Details:
07/21/2023
"Fridge is 36 degrees, set to 36. Flex is set to 37 and is 35 degrees. Freezer is -1.5 set to -2. Fridge is back working as intended. Recommended being careful and monitor temps by getting a gauge and check first thing in mornings to know the true temperature. Job complete."
We serviced a
VIKING REFRIGERATOR
Model FDRB5303L03
Near Bennington, NE 68007
Travis
Job Details:
07/21/2023
Rod was attached to ice maker arm hitch frozen in bucket not allowing it to stop. Removed. Cycled ice maker. It filled and did not leak.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near Omaha, NE 68164
Travis
Job Details:
07/21/2023
Called roger. Scheduled return for tomorrow. ; schdld next appmnt for 7/22 SAT !
We serviced a
GE PROFILE REFRIGERATOR
Model PYE22PSHISS
Near Omaha, NE 68022
Shannon
Job Details:
07/21/2023
Pull unit from opening on or protective Matt needs software update and coned or cleaning and update bide to condensate drain called for auth ok to repair performed work test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Omaha, NE 68144
Shannon
Job Details:
07/21/2023
Customer to let ice bucket thaw cube test ok today
We serviced a
WHIRLPOOL DRYER
Model WED97HEXL1
Near Omaha, NE 68124
Shannon
Job Details:
07/21/2023
Replace thermal and repair wiring test ok unit heating and cycling as should
We serviced a
SAMSUNG WASHER
Model WF220ANW/XAA
Near Omaha, NE 68132
Shannon
Job Details:
07/21/2023
Unit not filing with cold water is dual cold valve neither filling pulled fill hose from valve on walls and made sure is clear reinstall and turn on water no water from cold side recommend plumber to resolve shut off in wall issue ; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR
We serviced a
WHIRLPOOL DISHWASHER
Model WET970SAHZO
Near Omaha, NE 68116
Shannon
Job Details:
07/21/2023
Adjust mount angle test ok
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SR/AA
Near Overland Park, KS 66223
Nate
Job Details:
07/21/2023
"Customer states the ice maker stopped working. Replaced ice maker, drain tube, & ordering new ice bucket via drop ship. Installed silicone and ensured fill tube was set correctly. Ran ice maker test and everything passed. ; ordrng 1 DA97-17285B (Ice bucket (drop ship)), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-13718C ICE MAKER , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
LG REFRIGERATOR
Model LRMDC2306S/01
Near Bellevue, NE 68005
Kyle
Job Details:
07/21/2023
Customer states craft ice maker is not working. Installed new craft ice maker and verified board software updated. Cycled ice maker unit tests ok will need to allow 24 hours to produce ice. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WFO
Near Papillion, NE 68046
Kyle
Job Details:
07/21/2023
Customer states fridge is not cooling. Found unit was in demo mode. Took unit out of demo mode will need to allow 24 hours to cool. Job complete
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
