Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

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We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAEWW/AA

Near Lincoln, NE 68503

Kevin

Job Details: 03/08/2023

"Thawed ice room. Sealed and installed update kit and new bucket. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-14474C ICE BCKT , and 1 DA82-02697A ICEMKR UPDATE"

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US

Near Ankeny, IA 50023

Evan

Job Details: 03/08/2023

I unit is operating properly. Issue is likely overloading.; dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF0

Near Ankeny, IA 50023

Evan

Job Details: 03/08/2023

Found cracked water line at top of unit. Replaced line and unit is now operating properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR

Near Overland Park, KS 66221

Christopher

Job Details: 03/08/2023

Inspected the unit and verified the issue. Found the icemaker kit needs installed. Ordering kit and will return later for installation ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5200TQ0

Near Omaha, NE 68164

Travis

Job Details: 03/08/2023

"Customer states unit makes loud noise until it warms. Inspected unit. Found right roller causing noise. Other roller is starting to seize. Recommend maintenance kit. Installed new belt, idler pulley and rollers. Unit is now operating quietly. ; dspstn on spec-tagged invntry: 1 4392065 DRUM DRIVE KIT (FSP) and 1 WP694089 WHEEL"

We serviced a

KENMORE REFRIGERATOR

Model 795.74053.411

Near Omaha, NE 68154

Travis

Job Details: 03/08/2023

"Customer states unit is not cooling well. Temps are 48 and 20. Inspected unit. Compressor and fans are running. Had previous system work. Pressures show leak in system. ; dspstn on spec-tagged invntry: 1 ACG73645004 CONDENSER 1 ADH73150210 DRIER UV , 1 ADL73341411 EVAP , 1 ADL73341415 EVAP , 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

MAYTAG WASHER

Model MVW8230HC

Near Bennington, NE 68007

Travis

Job Details: 03/08/2023

Customer states unit will not power on and is stuck locked. Found 120 vac into board. Led not on. Disconnected ui. Still no light. Tested connection at board. No output dc voltage. Unit has failed main pcb. Had to break strike to get lid open. Will need board and strike.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC5SHEXNS03

Near Bennington, NE 68007

Travis

Job Details: 03/08/2023

"Customer states unit will randomly warm up and cool down. States other service provider was unable to locate model and seriel tag. Tag is missing. Inspected unit. Was able to determine unit is model GC5SHEXNS03 based on design and features. Temps are currently 1 and 39. Ran unit through diagnostics. All components are functioning. Liner has large crack on right side of wall. Suspect issue with main pcb as issue is intermittent and all functions working when manually operating. Unit also has broken shelf rail. Would need main new shelf and main pcb. Unit is non repairable as we cannot get parts needed. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), dspstn on spec-tagged invntry: 1 WP2198202 THERMOSTAT,REF and 1 WPW10503278 CNTRL-ELEC *NO CORE*"

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5201SR/AA

Near Omaha, NE 68124

Dom

Job Details: 03/08/2023

Customer states unit is not dispensing ice. Unit will need ice bin and auger.; ordrng 1 DA97-19968C (Ice bin) and 1 DA97-19965C (Auger and ice maker)

We serviced a

GE DRYER

Model GTDP280ED0WW

Near Bellevue, NE 68123

Dom

Job Details: 03/08/2023

"Customer states units timer shaft broke. Unit will need new timer and knob.; dspstn on spec-tagged invntry: 1 WE1M654 KNOB, TMR-WHITE"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Ames, IA 50010

Evan

Job Details: 03/08/2023

"Customer complaint is that unit is not draining, found unit with standing water. Ran drain and spin and unit drained properly. Pulled unit and tipped to check drain filter. Unit drain filter is clear and pump is operating properly. Ran unit through force spin test and spin is operational. Put unit back into place and ran final fill and drain test. Unit is operating properly. Advised customer to return contact if issue returns."

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60A6511SS/AA

Near Des Moines, IA 50320

David M.

Job Details: 03/08/2023

Replaced wire harness that was shorting on the door lock mechanism

We serviced a

SUB ZERO WINE COOLER

Model IW18LH

Near Urbandale, IA 50323

Mike

Job Details: 03/08/2023

"Installed new ui and main board. Programmed board, and now unit is functioning properly. Job complete."

We serviced a

SUB ZERO FREEZER

Model IC-36FI-RH

Near Grimes, IA 50111

Mike

Job Details: 03/08/2023

Freezer frosted up again at top but not quite as bad. Made some more adjustments but still not quite good enough called techline and they are having me order a door sealing kit to see if that improves the sealing. Scheduled return for 3-15-23 am; ordrng 1 7041496 (Door sealing kit) and 1 7041340 (Door gasket)

We serviced a

BOSCH REFRIGERATOR

Model B36BT830NS/29

Near Waterloo, NE 68069

Darrin

Job Details: 03/08/2023

Customer states that unit is making some ice. Temps when I arrived were about 2-9. Could never hear a fan running in the freezer. Got to fan and found fan iced over. Cleared Ice and then tested fan. Only way to get fan to run was me helping the fan. Unit will need a new.fan. will order part. Didn't want to schedule because I may be out if town when the part arrives. ; ordrng 1 00676781 (Freezer fan)

We serviced a

GE PROFILE OVENS ELECTRIC

Model PT958SR2SS

Near Omaha, NE 68135

Koby

Job Details: 03/08/2023

Return with parts. Turned power off at breaker. Disassembled unit and removed old sub control board. Installed the new sub control board. Removed old light bulbs and installed the new ones. Reassembled unit and ran test cycle. Let unit preheat to 350 degrees. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 2 8009 BULB 40W

We serviced a

LG REFRIGERATOR

Model LFX25973D

Near Altoona, IA 50009

Mike

Job Details: 03/08/2023

"Unit is 71* in both sections. Compressor is running and pulling .7amps. Compressor discharge is slightly above ambient temp, and compressor making a metallic chatter. Unit has an inefficient compressor, and will need compressor, and filter drier replaced to repair. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 TCA36811409 R600 CMPRSR , 1 TCA38151706 R134 CMPRSR R134 , 1 ADL73341411 EVAP , 1 ADL73341415 EVAP , and 1 ADL74221802 EVAP"

We serviced a

GE OVENS GAS

Model JGB690SEF1SS

Near Ankeny, IA 50023

Mike

Job Details: 03/08/2023

"Installed new oven control and overlay. Tested unit and all buttons are working now. Unit is also heating properly. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550US

Near Ankeny, IA 50021

Mike

Job Details: 03/08/2023

"Unit is noisy when drain pump runs and when motion assembly runs. During diagnostic cycle it failed and gave a 7c error code for the motion assembly. Inspected and found that pieces from the upper wash rack were touching drain pump impeller. I removed them from the sump and reinstalled them on the rack. However unit will need new motion assembly, vane motor assembly, and vane. Customer is just past 5 year parts coverage and is going to contact Samsung to see if they can get coverage."

We serviced a

FISHER PAYKEL DISHWASHER

Model DD24SAW9

Near Des Moines, IA 50310

Alex

Job Details: 03/08/2023

"Customer compliant is unit is throwing a f4 error, heating element error. Removed bottom cover and found heater has no continuity and no resistance. Unit will need a new heating element. Quoted customer for heater replacement. Spoke with customer over the phone and they would like to go ahead with repairs but they will call nfm to check to see if they have any warranty on unit. Customer will call office back and let them know if they have warranty or not. ; ordrng 1 514231 (Heating element - dsm) and 1 511299 (Main board - dsm)"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GYE22GMNFES

Near West Des Moines, IA 50266

David M.

Job Details: 03/08/2023

Replaced ice room door with updated version

We serviced a

GE REFRIGERATOR

Model GFE28GELHDS

Near Waukee, IA 50263

David M.

Job Details: 03/08/2023

"Recall from previous visit due to same issue. Water line is freezing in the door. Defrosted waterline, and tested dispenser and ice maker. Service bulletin stated door will need replaced.; dspstn on spec-tagged invntry: 1 RPWFE WATER FLTR and 1 WR55X38248 CONTROL BOARD"

We serviced a

ZEPHYR RANGEHOOD

Model ZSA-M90DS

Near Adel, IA 50003

David M.

Job Details: 03/08/2023

"Main control board microchip is fried, and board will need replaced."

We serviced a

SAMSUNG WASHER

Model WA55A7300AE/US

Near Cortland, NE 68331

Derek F

Job Details: 03/08/2023

Upon inspection the the washer had no response at the UI after attempting an update. I arrived today with a new main control board to fix the washer. I installed the new main PCB and tested the unit. The new main PCB was getting power but did not communicate properly with the rest of the washer. A new main PCB and UI will be needed and I will return to complete the repair. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 DC92-02965F (Main pcb) and 1 DC97-22830C (Control panel)

We serviced a

GE DISHWASHER

Model GDT695SGJ0BB

Near Omaha, NE 68122

Gary

Job Details: 03/08/2023

Customer states that unit is not turning or powered on. Confirmed that unit us not turning on when it is getting its power supply. Removed MC panel to read of LED diognosis and found MC and UI needs replacing. Put unit back together and unit powered back on. Explained to customer if that happens again it will need these two boards replaced. Customer is going to replace unit when it happens again.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PLFU1778ES5

Near Omaha, NE 68136

Gary

Job Details: 03/08/2023

"Customer states that unit is slowy making ice. Frz temp 7F , force that ice maker to cycle and ice maker had hard time ejecting the ice. Explained to customer what was the issue and quoted for an icemaker and customer approved . Removrd and install new ice maker assembly. Cycle the ice maker and it completed and filled water. Unut teest complete.; dspstn on spec-tagged invntry: 1 5304513033 COLD CNTRL 1 IM116000 ICE MAKER , and 1 WR50X50 THERMOSTAT,DEFROST"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Papillion, NE 68133

Gary

Job Details: 03/08/2023

"Samsung Warranty call on ice maker , ff43 and frz 0 are the temps. Put unit on defrost mode and began ice maker update. Removed ice bucket ,icemaker and augur. Wiped dry ice cabinet. Installed update on drain tube ,y clips, installed ice maker and secured the ice maker compartment. Customer pulled unit out for tech to install new pcb. Recommend xustimer to allow unit 24hrs to reach set temp. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , 1 DA97-13829C ICE CASE ROUTE , and 1 DA97-14474C ICE BCKT"

We serviced a

HAIER DISHWASHER

Model QDT125SSL0SS

Near Omaha, NE 68132

Gary

Job Details: 03/08/2023

"Returned with parts call, removed leaky water valva and installed new valve. Tested unit on a normal and it drains, fills and wash. Unit test completed with no water leaking found."

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP GS

Model C2S986SEL1SS

Near Papillion, NE 68046

Mark

Job Details: 03/08/2023

Replaced leg support for a broken leg support.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Overland Park, KS 66213

Chance

Job Details: 03/07/2023

"Customer states unit is not producing ice. Installed ice maker update kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , and 1 DA82-01396A BUCKET ASM LONG W PLATE"

We serviced a

GE REFRIGERATOR

Model GIE21GSHCSS

Near Omaha, NE 68136

Brandon

Job Details: 03/07/2023

"Ice maker was off and wasnt level. Undid screw and leveled ice maker and turned it on, it cycled and filled with water. Allow unit 24 hours to make ice. If ice production doesnt keep up, itll need a new ice maker. ; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR"

We serviced a

JENNAIR RANGE/COOKTOP GS

Model JDS1750FB0

Near Olathe, KS 66061

Jacob E

Job Details: 03/07/2023

"Previous heating element did not blow like I thought it did. Used heating element and new board. Tested unit and it is running like it should now! Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob! ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE"

We serviced a

SAMSUNG WASHER

Model WA52M8650AV/A4

Near Omaha, NE 68116

Derek

Job Details: 03/07/2023

"Customer states that washer is leaking. Rugs surrounding machine were soaked. Tech inspected around machine and found dust and lint washed away behind machine, leading to possible issue with stand pipe. Started wash cycle and inspected around machine. After 2 minutes, dripping begins from cold supply fill hose. Hose is loose so tech tightened hose 1/2 turn. Dripping does not stop and hose will need to be replaced. Provided quote for new hoses and labor to customer, less discount and customer declined. Job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Olathe, KS 66062

Nate

Job Details: 03/07/2023

Customer states washer will not drain on certain cycles e.g. heavy load. Errrors indicate pressure sensor & drain pump fault. Will order and replace upon return. ; ordrng 1 W10425238 (Drain pump assembly (KC)) and 1 W10831586 (Air trap (KC)) and 1 WPW10448876 (Pressure sensor (KC)) and 1 W10509002 (Pressure sensor hose (KC))

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SR/AA

Near Overland Park, KS 66223

Nate

Job Details: 03/07/2023

Customer stated the ice maker stopped working. Ice maker was bad and stuck in harvest. Replaced ice maker and its working fine now. ; dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER and 1 DA97-00209Z PIPE HTR

We serviced a

LG REFRIGERATOR

Model LFXS28968S/00 ASTCNA

Near Papillion, NE 68046

Mike C

Job Details: 03/07/2023

"Customer complaint freezer was not cooling. Inspection found good. Frost pattern on evaporator and evaporator fan. Working well also. Found temperatures of 38 in fresh food 21 in freezer. Checked resistance of temperature sensor on back wall and was in spec. Checked temperature sensor on defrost and found it was slightly out of spec. With LGs assistance, we determined that the defrost sensor/defroster is at fault and must be replaced. Part ordered and customer is rescheduled.; ordrng 1 MEE63545701 (Evaporator defroster element/temperature sensor)"

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/A2

Near Omaha, NE 68116

Derek

Job Details: 03/07/2023

Customer states that hot and cold dont seem to fill at the same rates. Also had lots of lint on clothing after last wash. Inspected machine. Ran quick wash on hot and normal on hot and both fill with hot water at the same rate. Cold and hot also fill at the same rate during both cycles. Shut off water supply and removed valve screens and minimal debris is present as customer has a house water softener. Reassembled machine and continued watching operation. During heavy agitation tech noticed lint debris inside water. Stopped cycle and removed lint debris to examine further. Lint debris is a Kleenex that has disintegrated in a wash cycle after being left in a pocket. Washer passes all tests and tech finds no issues with 7+ year old top load washer. Job is complete. ; dspstn on spec-tagged invntry: 1 DC82-01097W RECALL RPR KIT and 4 DC97-05280W DAMPER *NEED GREASE*

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX58K9850SGAA

Near Omaha, NE 68116

Derek

Job Details: 03/07/2023

"Customer states that oven has a very harsh smell when baking. Has occurred the last 2 or 3 times oven has been used. Has had to vent out the house due to aggressive odor. Inspected range. Customer has pulled machine out and away from the wall. Floor scratches are present. Checked inside duo oven and found divider installed. Spill mat is on the floor of the oven blocking both vents. Tried to remove mat and it is partially melted to the floor. Eventually removed mat and spoke to customer about its installation. Customer indicated that she recently added the mat, and it coincides with the time that the odor developed. Tech explained that no mat can be used in a gas oven as it will interfere with air and gas mixture, causing incomplete combustion to occur. Also explained that the mat melting is a likely culprit for additional odor being released. Ran both ovens and the cooktop through multiple tests. Found both oven zones and the cooktop are all operating properly without any unusual odors or harshness. Suggested that customer removed and discontinue use of duo divider if issues with her temperatures continue (minor secondary complaint). No repairs suggested at this time. Job is complete.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near De Soto, KS 66018

Christopher

Job Details: 03/07/2023

"Found the ui was damaged. Returned ui. Ordering main PCB as well, based on recent information. ; ordrng 1 WPW10675033 (Control), dspstn on spec-tagged invntry: 1 W11170612 HARNESS"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061US/AA

Near Olathe, KS 66061

Eric

Job Details: 03/07/2023

Customer states unit has bent metal piece inside found that water channel was bent and preventing bottom rack from coming out. Contacted Samsung. Samsung 7k unit

We serviced a

LG REFRIGERATOR

Model LSXS26326S.ASTCNA0

Near Fairway, KS 66205

Jacob E

Job Details: 03/07/2023

"At arrival unit was not cooling and was in a vacuum. LG replaced the compressor last year using lokring. Pressure tested with nitrogen and found Lokring was leaking at the filter dryer. Replaced compressor and filter dryer and unit is now cooling! Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob! ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

GE RANGE/COOKTOP GS

Model JGBP26GEN6WH

Near Omaha, NE 68106

Mike C

Job Details: 03/07/2023

Customer complaints that oven would not light. Cooktop works and boil Burner works. Recommend replacing bake igniter. Estimate for job plus tax. Customer approved repairs. Part ordered and customer is rescheduled.; ordrng 1 WB1X1293 (Bake igniter)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near De Soto, KS 66018

Matthew

Job Details: 03/07/2023

"Replaced all lights in refrigerator inspected unit after repair, job complete"

We serviced a

GE CAFE REFRIGERATOR

Model CYE22TP2MS1

Near Woodward, IA 50276

Alex

Job Details: 03/07/2023

Return with parts. Removed front panel with painters tape and plastic putty knife. Replaced ui board. Tested unit and everything is operational. Put unit back together and connected Newfi. No bulletins or software updates are needed for unit. Job complete.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near West Des Moines, IA 50265

Alex

Job Details: 03/07/2023

"Customer compliant is that unit has a slow leak on the left side when unit is being run. Checked and made sure unit is level and it has a slight lean to the left. Leveled unit. Removed and reinstalled door gasket and made sure seal was correctly positioned and locked into place. Ran rinse cycle and looked under unit with inspection mirror with no signs of leaks. Ran 20 min of a normal cycle and looked for leaks with none found. Ran overall diagnostic with no issues, leaks or errors found. Sent report off to Samsung. Job complete. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN"

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model FGGH3047VFC

Near Urbandale, IA 50323

Alex

Job Details: 03/07/2023

Customer complaint is that unit is not heating. Customer also says unit is on same circuit as microwave. Checked amp draw on igniter and got none. Checked voltage to igniter and got 120v. Unit needs a new igniter. Replaced igniter and tested unit. Igniter is now pulling 3.3amps.p and igniting gas. Slid unit back into place off floor protection. Put door back on. Job complete.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT

We serviced a

GENERAL ELECTRIC MICROWAVE OVEN

Model JVM3160RF4SS

Near Cumming, IA 50061

Alex

Job Details: 03/07/2023

"Customer complaint is that unit is not coming on. Tested all micro switches and fuse with no issues. Installed new main board. Tested unit and it is heating up water after 1 min. Unit now operational. Job complete. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 2 WPM0805101 FUSE,20AMP"

We serviced a

SUB ZERO REFRIGERATOR

Model 501R

Near Omaha, NE 68112

Mark F

Job Details: 03/07/2023

Customer states unit is not cooling all the times and was warm up top but cool down low. Turned temp control dial to 10. Compressor kicked on as well as condenser fan motor. Removed back wall and observed evap fan to be running. No frost pattern was visible on evaporator. Jumped cold control to keep unit run in and closed door for 10 minutes. Inspected evaporator and unit still did not have a frost pattern on evaporator. Unit is having a sealed system issue. Unit will need full system repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Arlington, NE 68002

Mike F

Job Details: 03/07/2023

"Customer states unit is making hollow ice cubes. Found a small pool of ice in ice tray and hollow ice cubes. Need to replace both water valves. Ice maker did not want to cycle when forcing cycle, will need to replace ice maker. Condenser fan is hitting housing causing it to make a loud noise, will need to replace condenser motor and fan. Scheduled for 3/10/2023 to return with parts between 8 -10. ASI warranty; ordrng 1 WP2188935 (Condenser fan) and 1 W11127829 (Condenser fan motor) and 1 WPW10341329 (Water valve) and 1 W10865826 (Water valve) and 1 W10886939 (Ice maker)"

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Omaha, NE 68114

Gary

Job Details: 03/07/2023

"Customer states that unit is not heating, hooked up hass and unit was not able to complete OQC. Unit flashes 3CI that call for a motor assy. Will order parts and return when parra are recieved.; ordrng 1 DC93-00101U (Motor fan assy), dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model PFE28KYNFS

Near Urbandale, IA 50322

David M.

Job Details: 03/07/2023

Rescheduled with customer upon arrival; schdld next appmnt for 3/13 MON PM

We serviced a

SAMSUNG WASHER

Model WA40A3005AW/A4

Near Kansas City, KS 66106

Jacob E

Job Details: 03/07/2023

Drain pump has failed in unit and needs replaced. ; ordrng 1 Dc97-19289f (Drain pump)

We serviced a

FRIGIDAIRE MICROWAVE OVEN

Model Sgmo205kfb

Near Overland Park, KS 66085

Chance

Job Details: 03/07/2023

Customer states unit is not heating. Unit will need new magnetron.

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP EL

Model JTS3000SN1SS

Near Spring Hill, KS 66083

Chance

Job Details: 03/07/2023

Customer states units glass is broken out of oven. Replaced glass in oven door.

We serviced a

LG REFRIGERATOR

Model LFX28978SB

Near Gardner, KS 66030

Nate

Job Details: 03/07/2023

"Replaced ice maker and ran tests twice, each time it worked correctly and filled with water. Water is also dispensing from the door."

We serviced a

GE CAFE REFRIGERATOR

Model CVE28DP3NBD1

Near Spring Hill, KS 66083

Matthew

Job Details: 03/07/2023

"Replaced water valve and ice maker, couldnt get the unit into service mode to test ice maker so instructed customer to wait 24-48 hours to make ice, job complete"

We serviced a

BOSCH DISHWASHER

Model SHPM98W75N/10

Near Gardner, KS 66030

Nate

Job Details: 03/07/2023

Customer states the machine isnt recognizing the controls intermittently and that suds were leaking out the front right of the machine. Checked for leaks and found none. Checked and confirmed board and controller are functioning normally at this time with proper voltage at the connections and main power. Leak was oversuds likely coming from rinse aid. Changed rinse aid to 3 from 5.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Eudora, KS 66025

Matthew

Job Details: 03/07/2023

"Customer states units flex zone drawer is acting up and not reading right, will turn off and switch modes by itself, inspected unit and will need the harness with in the rail replaced, follow up required ; ordrng 1 DA97-11291A (Rail), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA81-05595A RTV OEM DOW 3140 , and 1 DA97-13757A EVAP CVR"

We serviced a

JENNAIR OVENS GAS

Model JGRP536WP01

Near Huxley, IA 50124

Dillon

Job Details: 03/07/2023

Customer states that the unit is having the same issue. Found that I will need to replace the main control board to fix the issue at this point. Will return with parts. ; ordrng 1 W10888661 (Cntrl main dsm) and 1 WPW10331686 (Spark board dsm) and 1 WPW10131825 (Snsr Dsm)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5101SR/AA

Near Omaha, NE 68105

Kyle

Job Details: 03/07/2023

Customer states unit will not turn on. Replaced main pcb unit tests ok will need to allow 24 hours to cool. Job complete

We serviced a

LG WASHER

Model WM2501HVA

Near Omaha, NE 68022

Derek

Job Details: 03/07/2023

"Customer states that washer has developed loud noise during wash. Noise did not occur gradually. Inspected washer and started cycle. Machine fills and begins agitation. Hot valve is hammering and creating high pitch noise. Machine completes agitation and drains out with no unusual noises. Spin begins and tech can hear faint bearing noise at beginning. Once higher speed is achieved, tech confirmed presence of bearing noise in machine. Tech shut machine down and spoke to customer about warranties and age of machine. Customer is not the original purchaser and does not have a home warranty in place. Tech looked up parts and provided quote for replacement spin basket and replacement outer tub. Customer declined repairs due to age and cost. Job is complete. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

SAMSUNG WASHER

Model WF405ATPAWR/A2

Near Omaha, NE 68124

Mike C

Job Details: 03/07/2023

Complaint of OE error code. Inspection found unit drains well. Confirmed error code. Unit requires pressure sensor and hose estimate for replacement plus tax. This includes use of the Al dolly. This is a stacked unit in a very close quarters closet. Estimate is good for 30 days and service call collected.

We serviced a

ELECTROLUX WASHER

Model EFLW427UIW0

Near Omaha, NE 68124

Mark

Job Details: 03/07/2023

"Customer states door wont close and door seal is dirty, unit needs new door lock, strike, bellows, and swing change ; ordrng 1 5304514774 (DOOR LATCH MECHANISM) and 1 5304505088 (DOOR LATCH MECHANISM) and 1 5304505240 (Door bellows)"

We serviced a

GE RANGE/COOKTOP EL

Model C2S980SEM3SS

Near Omaha, NE 68104

Mark

Job Details: 03/07/2023

Returned with parts and replaced all burner valves except right front. Verified operation and no leaks.

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Carter Lake, IA 68110

Mark

Job Details: 03/07/2023

"Customer states unit isnt venting, needs vent cleaning and flex vent replacement ; used 1 4396010RP (VENTING - EXTERNAL 4X8 ALUMINUM SEMI-FLEX), and 1 4396006RW ( ELBOW) from stock"

We serviced a

GE REFRIGERATOR

Model PFSS5PJXCSS

Near Omaha, NE 68104

Mark

Job Details: 03/07/2023

Customer states unit isnt cooling. System has failed ; dspstn on spec-tagged invntry: 1 WR55X10956 BOARD INV COMP

We serviced a

GE REFRIGERATOR

Model GWE19JSLGFSS

Near Omaha, NE 68104

Mark

Job Details: 03/07/2023

Customer states unit never turns off. Verified normal operation of unit ; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP

We serviced a

SAMSUNG WASHER

Model WA55A7300AE/US

Near Bellevue, NE 68147

Mike C

Job Details: 03/07/2023

"Customer complaint of unit not operational with a 9C8 error code. Inspection of unit confirmed code, and checked voltage coming to machine from wall outlet and tested normal. Recommend replacing main PCB. Replaced PCB and connected unit to HASS to perform diagnosis and send report to Samsung. Unit is now working as designed. Job complete."

We serviced a

SAMSUNG DRYER

Model DVE45T6000V/A3

Near Mission, KS 66202

Jacob E

Job Details: 03/07/2023

"Unit is only a week old. Makes very loud noise when turned on, blower assembly is damaged from shipping. Dealer is going to exchange. Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob!"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22A4221SR/AA

Near Mission, KS 66202

Jacob E

Job Details: 03/07/2023

Water valves were clogged/bad replaced whole filter assembly. Unit is under warranty and customer is getting me the receipt today. Charged service call and fridge is working. Passed HASS

We serviced a

MAYTAG DRYER

Model MDE6200AYW

Near Omaha, NE 68144

Koby

Job Details: 03/07/2023

"Customer states unit is overheating. Inspected unit and found that unit functions properly. No defect found. Job complete. ; dspstn on spec-tagged invntry: 1 33001790 WHEEL,BLOWER"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FG

Near Council Bluffs, IA 51503

Hunter

Job Details: 03/07/2023

"Customer states unit door is not latching properly. Found fault in unit door. Recommend replacing unit door. Customer declined to make repairs at this time. College services fee. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Omaha, NE 68135

Brandon

Job Details: 03/07/2023

"Unit had 2 rear rollers that were stuck and a seized idler. Replaced all the wheels, belt and idler then tested unit. Everything is back sounding and working like new! ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR"

We serviced a

LG REFRIGERATOR

Model LFX25974ST

Near Omaha, NE 68118

Travis

Job Details: 03/07/2023

Replaced evap and filter drier under part warranty. Replaced cap tube. Flushed system with refrigerant and nitrogen. Vacuumed and recharged. Had full even frost pattern. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 MGE63775901 CAP TUBE

We serviced a

LG REFRIGERATOR

Model LFC23760SW/03

Near Council Bluffs, IA 51503

Hunter

Job Details: 03/07/2023

"Customer states unit is not making ice and is making a loud noise. Found fault in unit icemaker. Recommend replacing unit icemaker. Customer approved repair. Installed new icemaker. Please allow 24 hours for unit to begin producing ice. Please dispose of first few batches of ice. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter ; dspstn on spec-tagged invntry: 1 AEQ72909603 ICE MKR"

We serviced a

WOLF RANGE/COOKTOP GS

Model GR366LP

Near Papillion, NE 68133

Jacob

Job Details: 03/07/2023

"Customer states unit has dent on the bullnose. Installed new bullnose, job complete."

We serviced a

GE CAFE RANGE/COOKTOP EL

Model CHP95362M1SS

Near Omaha, NE 68154

Travis

Job Details: 03/07/2023

Returned with part. Installed new touchpad. Set personality to model. Tested all burners. Verified all touchpad functions are operating.

We serviced a

LG DRYER

Model DLE3400W

Near Omaha, NE 68127

Dom

Job Details: 03/07/2023

"Customer states unit is not starting. Unit will need new main control board.; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 1 4681EL1008A MOTOR"

We serviced a

FRIGIDAIRE DRYER

Model GLEQ2152ES0

Near Omaha, NE 68144

Brandon

Job Details: 03/07/2023

"Unit is working great. House had a blocked exterior vent. ; dspstn on spec-tagged invntry: 2 4396010RP 6FT SCVENT 1 5300622032 ELEMENT,DRY,WCI , and 2 H230A 2 POLE 24V 30A"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA

Near Omaha, NE 68144

Brandon

Job Details: 03/07/2023

"Water pressure to unit is still very poor. Took frozen ice bucket out to find ice had melted together due to the fan freezing up from moisture. Ice route was gunked up and could let airflow into ice room and low water pressure could be cause of small, wrong sized cubes. Recommended getting a plumber to get a better water inlet/feed to the unit to get proper pressure. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA92-00594B PCB , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RS28JBEDBSR/AA

Near Bondurant, IA 50035

David M.

Job Details: 03/07/2023

"Condenser fan is struggling to run. No obstructions, and it is receiving 10 volts and returning. 5 volts. ; ordrng 1 DA97-15765C (Condenser fan)"

We serviced a

SAMSUNG WASHER

Model WF45H6300AG/A2

Near Omaha, NE 68022

Koby

Job Details: 03/07/2023

"Customer states unit will not start. Inspected unit and found 3E error code, motor has failed. Ran test cycle and motor would start but not run. Recommend replacement of rotor, stator, and inverter pcb. Can get rotor and stator covered under 10 year warranty. Would need to order parts to install upon return. ; ordrng 1 DC31-00125A (Rotor) and 1 DC31-00124A (Stator) and 1 DC92-01531B (Invrtr pcb), dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634"

We serviced a

LG DRYER

Model DLEX4270V

Near Bennington, NE 68007

Mike F

Job Details: 03/07/2023

"Customer states unit makes a loud screeching noise when there is a heavy load in there. Started unit and it was quiet. Disassembled unit and found bad back rollers. Quoted for dryer repair. Customer approved. Installed new rollers, idler pulley and wheel. Reassembled unit, and tested. Unit is operating as it should. Collected payment. Job complete; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 2 AGM75510755 ROLLER 2_PK"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SR/AA

Near Omaha, NE 68022

Derek

Job Details: 03/07/2023

"Inspected unit and found no error codes active. Removed full ice bin and found ice developing on floor of ice room. Water has since leaked down door and onto floor of fresh food compartment. Removed components and inspected updates. Y clips are installed, air duct nibs are removed, g auger is installed with properly updated drain tube, and ice maker is a 12/21 production. Room is sealed inside and outside. Reassembled machine and test cycled ice maker three times. Confirmed water successfully enters drain pan behind machine. Small amount of water leaks from ice maker mold during testing and falls to the floor of the machine. Tech suggests that customer contact manufacturer in order to get a dispatch for p/l repair on components inside room. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02653A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

MAYTAG RANGE/COOKTOP EL

Model MER8775AS0

Near Council Bluffs, IA 51503

Hunter

Job Details: 03/07/2023

"Customer states unit is cooking too hot and burning food. Found fault in unit. Main control board. Recommend replacing board. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Council Bluffs, IA 51501

Hunter

Job Details: 03/07/2023

"Customer states unit is not beginning cycles. Found fall in unit lid lock. Recommend replacing unit lid lock. Repair is covered by manufacture warranty. Installed new lid lock. The unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

BOSCH MICROWAVE OVEN

Model HMB50152UC/05

Near Overland Park, KS 66223

Matthew

Job Details: 03/07/2023

"Customer states unit is loud and making a smoking smell, inspected until dm ordering capacitor mag and diode, follow up required ; ordrng 1 12014084 (Capacitor) and 1 10001590 (Mag) and 1 00625682 (Diode)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Lincoln, NE 68516

Derek F

Job Details: 03/07/2023

"Upon inspection the dishwasher fails to drain. When the unit is powered on the drain pump runs continuously and the UI flashes. The unit can be powered off but it turns itself back on until the breaker is powered off to it. The dishwasher will need a drain pump, main PCB, and control panel. I will return to complete the repair. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 DD81-02147B (Main PCB) and 1 DD82-01594B (Control panel)"

We serviced a

LG WASHER

Model WT1501CW

Near Lincoln, NE 68512

Derek F

Job Details: 03/07/2023

"Upon inspection the washer would not start a cycle. I tried to spin the tub and noticed a loud noise coming from the motor. I tipped the washer back and removed the rotor. A screw from the clutch assembly had fallen in between the rotor and stator causing the grinding noise. The screws holding the clutch assembly were all loose and stripped from the gear case. The washer will need a rotor, stator, and gear case assembly. Customer decided to pursue new. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/"

We serviced a

GE WASHER

Model GFW650SPN0SN

Near Lincoln, NE 68506

Derek F

Job Details: 03/07/2023

"Upon inspection the washer would start a cycle and then fail to start spinning. I connected my diagnostic device and checked error codes. The machine had multiple codes for a locked motor, accelerometer failure, and inverter fault. I pulled the washer and checked on the motor and pulley. The motor start windings tested bad. When utilizing the diagnostic device the accelerometer was giving a speed reading when the drum wasnt spinning. A new motor, accelerometer, and inverter board will be needed and I will return to complete the repair. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 WH03X29524 (Motor) and 1 WH03X33657 (Acelerometer) and 1 WH22X32957 (Inverter board)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Lincoln, NE 68522

Derek F

Job Details: 03/07/2023

"Upon inspection the washer makes a loud noise during the spin cycle and fails to completely spin out clothes. I first put the washer in test mode to confirm the function of the drain pump, gear case, motor, and lid lock. When activating the spin cycle the washer barely spins and hits the cabinet. The drain pump and lid lock operate correctly. I then tipped the unit back and found that the gear case has begun to leak oil. Also, the suspension on the washer has become weak and is allowing the tub to make contact with the cabinet. The washer will need a new gear case and suspension rods to complete the repair. Customer is going to pursue a new unit. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/"

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW0

Near Omaha, NE 68114

Shannon

Job Details: 03/07/2023

Touch pad on console has failed on back order ; ordrng 1 W11378949 (Console)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBBC/AA

Near Gretna, NE 68028

Shannon

Job Details: 03/07/2023

"Error code for ice maker fan thaw down ice room and remove components dry out and reinstall already 117 on display remove fridge wall good frost part and fridge fan is spinning replace sensor and reassemble discount given due to having issues before 24 hours to cool ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , 1 DA97-13757A EVAP CVR , and 1 SH502 DRAIN HEATER"

We serviced a

LG DRYER

Model DLEX3370V

Near Omaha, NE 68136

Shannon

Job Details: 03/07/2023

Put customer wet laundry in and let run is heating pulled top to access control board clamped on yellow and got 11.3 amp draw and clamped on blue wire got 11.4 amp draw indicating both inner and outer coils of element working could not duplicate a no heat issue today recommend turning off energy saver every cycle also cleaned sesnor bars; dspstn on spec-tagged invntry: 1 5301EL1001J ELEM 1001A-1001H

We serviced a

GE REFRIGERATOR

Model GFE28GMKFES

Near Omaha, NE 68154

Shannon

Job Details: 03/07/2023

Clean condensate drain update software unit working now test ok

We serviced a

GE MICROWAVE OVEN

Model JVM1870BF06

Near Omaha, NE 68124

Dom

Job Details: 03/07/2023

"Customer states unit keeps tripping the breaker. Unit will need new transformer.; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 2 WPM0805101 FUSE,20AMP"

We serviced a

MAYTAG DRYER

Model MGD5700TQ0

Near Omaha, NE 68124

Dom

Job Details: 03/07/2023

Customer states unit is not spinning. Found socks stuck in the blower wheel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Papillion, NE 68133

Dom

Job Details: 03/07/2023

Customer states unit is not making ice. Unit will need new door assembly.; dspstn on spec-tagged invntry: 1 W10873791 ICEMKR

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Council Bluffs, IA 51501

Hunter

Job Details: 03/07/2023

"Customer states unit is not draining. Found fall in unit drain pump. Recommend replacing unit pump. Repair is covered by manufacture warranty. Installed new pump. Unit is not operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FS/AA

Near Omaha, NE 68104

Mark F

Job Details: 03/07/2023

"Returned with parts. Dropped microwave and installed new mag, diode, capacitor. Reinstalled microwave and tested. Unit made heat. Unit operating properly.; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"