We serviced a
GE REFRIGERATOR
Model GSE25HMHJHEF
Near Omaha, NE 68130
Brandon
Job Details:
02/13/2023
"After trying a second light, consulted customer that it could been another bad part replacement and could order another. After testing voltages and switches to make sure everything was working correctly. Found no pinches or shorts in the wiring and everything else tested good/ seems to be working. Customer declined a third light replacement."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8570SR/AA
Near Lincoln, NE 68526
Derek F
Job Details:
02/13/2023
"I arrived today due to leaking issues coming from the door dispenser. I first removed the ice bucket and inspected the ice room. There was ice build up present right below the fill line on the ice maker. I tested the water pressure at the dispenser and found it to be extremely high. I then pulled the fridge and turned the pressure down at the valve in the wall. I also ensured that the water line for the ice maker was pulled out to the point where the black line is visible. I also found the the auger assembly was not properly dispensing ice. The dispenser would send ice out very slow and somewhat chopped up. I replaced the auger assembly and ice maker. I am also ordering an ice bucket do to cracking in the plastic. Finally I cleaned hard water build up out of the ice route and water line to prevent further leaks.
We serviced a
BOSCH DISHWASHER
Model SHE3ARL6UC/07
Near Lincoln, NE 68502
Derek F
Job Details:
02/13/2023
Upon inspection the dishwasher failed to drain in the middle of a cycle. The customer had used vinegar in the sump to break down some hard water build up. I tested the dishwashers drain pump and it operated properly. I also ran the unit for 15 minutes to ensure no other sources of leaks. The dishwasher had no leaks and operates within spec. I am order a new fine filter and will return to install it.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Lincoln, NE 68502
Derek F
Job Details:
02/13/2023
"I arrived today with the new door for the refrigerator. I first unplugged the unit and shut off the water. Then I transferred the gasket, Molian, shelves, handle, and the dispenser UI/paddle. I then removed the broken door and installed the new one. Finally I tested the dispenser and ran haas diagnostics. The dispenser operated properly and the fridge passed the haas test.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF
Near Omaha, NE 68144
Travis
Job Details:
02/13/2023
Leaking at lokring connector. Cut out. Had to lengthen copper line to fit. Installed new lokring. Leak checked with nitrogen. Vacuumed. Compressor would not run. Replaced compressor. Vacuumed and recharged. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 A19676501 DRIER
We serviced a
SUB ZERO REFRIGERATOR
Model 561/F
Near Omaha, NE 68104
Travis
Job Details:
02/13/2023
"Fill tube frozen. Hester was not in correct location. Corrected. If comes back. Possibly be inlet valve or water supply. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002 1 4201260 CONTROL, REF 500 SER , and 1 7042073 MODULAR ICEMAKER (20"
We serviced a
SAMSUNG REFRIGERATOR
Model RS22HDHPNWW
Near Omaha, NE 68164
Shannon
Job Details:
02/13/2023
Sealed system issue ordering parts; ordrng 1 Mkv190cl2b/ash (Compresser) and 1 Da8106006a (Filter drier) and 1 Da96-00672q (Evap) and 1 Da96/01052a (Evap)
We serviced a
GE RANGE/COOKTOP GS
Model JGB820SET2SS
Near Omaha, NE 68116
Shannon
Job Details:
02/13/2023
Return with clock and overlay install test ok
We serviced a
LG MICROWAVE OVEN
Model LMV2031ST/00
Near Omaha, NE 68132
Mark
Job Details:
02/13/2023
"Customer states unit melted plastic and was sparking, unit heats but turntable has failed. Motor needs replaced ; ordrng 1 6549W1S013H (Motor), dspstn on spec-tagged invntry: 1 11QBP0236 6851W1A002E WHEN OUT and 1 6324W1A001L MAG EAS42812937"
We serviced a
GE CAFE REFRIGERATOR
Model CSB48YP2NES1
Near West Des Moines, IA 50265
Alex
Job Details:
02/13/2023
Return with parts. Attached ice maker extension to right side of ice bucket. Made sure it snapped into place and remounted ice maker bin. Job complete.
We serviced a
SCOTSMAN ICEMAKERS - GRID
Model DCE33A-1BD
Near Omaha, NE 68164
Travis
Job Details:
02/13/2023
"Installed new circulation pump and curtain. Ran unit. Running quiet now. Filled with cleaner. Told customer to rinse out bin with hot water after a few hours. ; dspstn on spec-tagged invntry: 1 02-2479-21 CURTAIN SCOTSMAN SUBZ 1 12-2907-21 INLET VALVE SCTSMN/SUBZ , and 1 428734 CLEANER,I/M NICKLE SAFE"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Overland Park, KS 66207
Chance
Job Details:
02/13/2023
"Customer states unit is not washing dishes and giving a 7c error code. Unit will need water wall replaced. ; ordrng 1 DD90-00001V (Inner parts (KC)), dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN"
We serviced a
LG REFRIGERATOR
Model LRSXS2706V
Near Lincoln, NE 68516
Kevin
Job Details:
02/13/2023
"Schaefers out diagnosedas bad compressor r600. Found 7 blinks no damage seen on control. Replacing compressor, replaced compressor and new one will not start. Ordering control ; ordrng 1 Ebr32881202 (Main pcb), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV"
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC12J8035CT/AA
Near Lincoln, NE 68516
Kevin
Job Details:
02/13/2023
Peeled protective sheet off UI. Now all looks good.
We serviced a
GENERAL ELECTRIC DRYER
Model PTD70EBST0WS
Near Omaha, NE 68022
Derek
Job Details:
02/13/2023
"Started dryer and confirmed tumbling is proper but no heat is produced. Disassembled dryer and found interior light unplugged from factory. With drum out, tech found purple wire under heater has failed and has damaged the heater. Installed new heater assembly and repaired wiring. Reassembled and ran tests. Verified heater is working properly and cycling correctly. Interior lighting is now working. Job is complete. ; dspstn on spec-tagged invntry: 1 WE11X21156 ELEM"
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Omaha, NE 68164
Derek
Job Details:
02/13/2023
"Tech entered home via garage using code in notes. Found second generation cabrio in basement with water on floor around front right foot. Leaned washer back and no immediate signs of transmission shaft and seal failure. Checked connections on rear and previous long term leak has occurred from hoses and valve log assembly, however, hoses appear to be new and recently replaced (no longer leaking). Customer has a small load of towels in the tub, so tech started a cycle to watch. Machine successfully fills, recirculates, and begins agitation without any leaking occurring. Machine reaches final spin and no leaking has occurred through testing. Removed lid of machine and inspected for source of leak and source appears to be water splashing over the tub. Tub cover is undamaged and is fully installed. Shock absorbers are soft and bouncy. Called customer and provided quote via voicemail. Will run card for service call and wait to hear back. Job is complete at this time."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Ankeny, IA 50023
Dillon
Job Details:
02/13/2023
"Customer states the unit is building up with ice underneath of the icemaker again. I found that this was the case so I documented with Samsung tech-support and they deemed it as unrepairable. Samsung then informed me that this was through assurian and that they are going to be communicating with assurian to deem it as unrepairable and did not give me any claim numbers. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , and 1 DA97-14504C ICE BCKT"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2479SF
Near Des Moines, IA 50313
Dillon
Job Details:
02/13/2023
"Found that the inner door is causing the unit to leak water. Will need to return with the inner door along with door hinges. Customer also states that because there are dents and creases on the outer door that he might want to replace it as well; ordrng 1 A00010702 (Inner door dsm) and 1 405517992 (Lh, RH, HINGE DSM) and 1 117495104 (Exterior door dsm) and 1 A00130341 (Dispenser dsm)"
We serviced a
GE RANGE/COOKTOP EL
Model JB630RF1SS
Near West Des Moines, IA 50266
Alex
Job Details:
02/13/2023
Return with parts. Slid unit out on floor protection. Removed cooktop and replaced element. Element had no continuity and after removing found broken element wire. Put unit back together and tested. Element is now heating larger burner. Slid unit back into place. Collected remaining balance. Job complete.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Clive, IA 50325
Alex
Job Details:
02/13/2023
Customer complaint is that unit is not draining. Unit still has water in it. Contacted customer on 3cx and explained that I will be using radiator hose clamps to pinch off lines and check out pump. Asked customer to agree to water waiver over phone and they gave the go ahead. Connected to hass and found 5c error for drain pump. Ran pump and it just hums. Removed back panel and layer towel under pump and pinched off line. Removed drain pump and heard a rattle. Inspected and found a self taping screw lodged in the impeller. Replaced pump assembly and put all hoses back on. Drained water from unit and made sure no leaks were present. Ran unit through hass and it passed with no issues. Sent report to Samsung. Slid unit back into place. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Lincoln, NE 68506
Derek F
Job Details:
02/13/2023
I arrived today with a new heating element for the dishwasher. I first unhooked the unit from water and power. Then I uninstalled the dishwasher utilizing floor protection. I then removed the old heater and installed the new one. Finally I reinstalled the dishwasher and ran a test cycle. The dishwasher is operating properly with no leaks.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Omaha, NE 68118
Mike F
Job Details:
02/13/2023
"Customer states there is ice on bottom of freezer and water dispenser paddle will stick from time to time. Found drain pan with a solid block of ice and drain tube was filled with ice. Used steamer and removed ice and cleared drain tube. Installed new drain probe and insulation. Removed drain tube and cleared debris. Removed UI and dispenser assembly cleared some debris from dispenser paddle pressed multiple times and was not sticking. Unit is operating as it should. Job complete asi warranty,; dspstn on spec-tagged invntry: 1 240597203 SENSOR 1 241509402 MOTOR , 1 242252702 VALVE-WATER , 1 819043 HEAT-PROBE DEF DRAIN , and 1 WR50X50 THERMOSTAT,DEFROST"
We serviced a
ELECTROLUX WASHER
Model EFLS517SIW0
Near Omaha, NE 68142
Gary
Job Details:
02/13/2023
"Customer states that the units door striker broke. Tech took picture and ran for parts , will install door lock and latch assy . Tech also found door too loose. Will address this issue when installing new parts. Quoted for Parts and labor. Removed and installed new parts. Tested lid lock and it passed. Tighten all loose screws. ; ordrng 1 5304505088 (Door striker)"
We serviced a
KENMORE WASHER
Model 11022352511
Near La Vista, NE 68128
Mike C
Job Details:
02/13/2023
Customer complaint of water leaking from front right corner. Customer customer states this is an intermittent problem. inspection found leak coming from internal drain hose connection to back wall. Recommend replacement of internal drain hose assembly. Estimate for job plus tax. Customer approved repairs. Job collected for in full. Job rescheduled.; ordrng 1 W11035296 (Drain hose (internal))
We serviced a
LG REFRIGERATOR
Model LRFDS3016S.ASTCNA0
Near Mitchellville, IA 50169
Evan
Job Details:
02/13/2023
Customer complaint is that unit is not producing craft ice balls. Found that craft ice maker had failed and was making excessive clicking noises during attempted operation. Replaced ice maker and unit is now operating properly. Job completed.; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Urbandale, IA 50323
David M.
Job Details:
02/13/2023
Steamed out drain channel and drain tube that were blocked with ice.
We serviced a
SAMSUNG WASHER
Model WA49B5205AW/US
Near Ankeny, IA 50023
Gage
Job Details:
02/13/2023
"Customer was given update dongle, but could not connect as Hass plug had fallen into casing. Fixed the casing and ran the update for customer; update successful. Job complete."
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES
Near Ankeny, IA 50023
Gage
Job Details:
02/13/2023
"Found micro switches to be functioning properly, a relay at the board is most likely cause. Replacing both.; ordrng 1 DE96-00414A (Assy Body Latch DSM) and 1 DE92-04327A (ASSY PCB MAIN DSM)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Omaha, NE 68137
Koby
Job Details:
02/13/2023
Return with parts. Found that deli drawer harness would need to be replaced as well. Need to order parts to install upon return. ; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LMXS28596D
Near Lincoln, NE 68522
Ali
Job Details:
02/13/2023
During inspection there was a dent on the LH door. Unit will need a new door assembly. Transferred over all of the components from the old door to the new door assembly. Reassembled the unit and confirmed proper operation of the door. Also confirmed there was no leaks from any of the water lines. Unit is now operating properly.Job complete
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP GS
Model C2S950P2M2S1
Near Lincoln, NE 68514
Kevin
Job Details:
02/13/2023
Adjusted oven off set. Was set to 0 went to +5 on both ovens.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18PKXGW0
Near Lincoln, NE 68506
Kevin
Job Details:
02/13/2023
Thawed defrost drain line and installed heat probe. ; used 1 819043 (Heat probe) from stock
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Lincoln, NE 68502
Ali
Job Details:
02/13/2023
During inspection the LH corner of the lid was broken by the hinge. Unit will need a new lid assembly. Removed the old lid assembly and installed the new lid assembly. Confirmed the lid opened and closed properly. Finally I started a spin only cycle to confirm the lid would lock. Unit is now operating properly.Job complete
We serviced a
GE REFRIGERATOR
Model GFE28HMHEES
Near Lincoln, NE 68516
Ali
Job Details:
02/13/2023
During inspection the fresh food evaporator had failed. Removed the old fresh food evaporator fan and part warranted a new fresh food evaporator fan. Reassembled the unit and confirmed proper operation with Newfi. Unit is now operating properly. Job complete
We serviced a
GENERAL ELECTRIC DISHWASHER
Model CDT845P2N5S1
Near Waukee, IA 50263
Kris
Job Details:
02/13/2023
Installed new door panel and ui done
We serviced a
LG REFRIGERATOR
Model LFX25974ST
Near Urbandale, IA 50322
Kris
Job Details:
02/13/2023
Complaint of no cool found compressor faulty quoted for repair done ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Omaha, NE 68164
Shannon
Job Details:
02/13/2023
Inspect for use has power going to Sump pump but makes noise and wont start tribes again and wont spin sump pump has failed failed est 521.12
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS
Near Des Moines, IA 50312
Kris
Job Details:
02/13/2023
Complaint of ice not making found ice jammed removed and tested done
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBBC/AA
Near Ankeny, IA 50023
Gage
Job Details:
02/13/2023
Performed ice maker update. Job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-14474C ICE BCKT
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CSB48WP2NFS1
Near Clive, IA 50325
David M.
Job Details:
02/13/2023
Replaced outer door shell on fridge
We serviced a
SAMSUNG WASHER
Model WA45T3400AV/A4
Near Johnston, IA 50131
David M.
Job Details:
02/13/2023
Replaced clutch assembly and ran calibration.
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63A6311SS/AA
Near Altoona, IA 50009
Evan
Job Details:
02/13/2023
Customer complaint is that unit is not heating to correct temps. Testing unit found both elements active and temps to be fluctuating within specifications.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model CDT805P2NS1
Near Altoona, IA 50009
Evan
Job Details:
02/13/2023
"Customer complaint is that unit is not cleaning well and not properly dissolving detergent pods when operating. Found that main spray arm was not seated properly preventing unit from correct lint diverting water to upper spray arms and causing cleaning failure, moved spray to correct positioning and unit is now operating properly. Job completed."
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Douglas, NE 68022
Mike F
Job Details:
02/13/2023
Customer states she was doing a load of towels then saw that inside glass was shattered. Took pictures of inside and outside of door. Will need to replace door assembly and disassemble unit to clear any glass that has fallen into the blower housing. ASI. Will need to reschedule when parts arrive.; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Omaha, NE 68124
Mike C
Job Details:
02/13/2023
Install parts as previously diagnosed. Tested for leaks and found unit was free of leaks. Ran water through dispenser to bleed filter. Unit is now working as designed. Give 24 hours to reach optimal temperatures. Job complete.
We serviced a
GE CAFE REFRIGERATOR
Model CYE22TP2MKS1
Near Lincoln, NE 68520
Ali
Job Details:
02/13/2023
Transferred over all of the components from the old door to the new door assembly. Reassembled the unit and confirmed proper operation of the door. Also confirmed there was no leaks from any of the water lines. Unit is now operating properly.Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Omaha, NE 68164
Derek
Job Details:
02/13/2023
"Inspected unit and found 40c active. Disassembled unit and verified all updates are proper and current. Called technical support and spoke to Dave. Dave inspected unit using visual support and confirmed issues are reoccurring and have not been fixed. Dave provided technician with a 7k ticket to document. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT630PYM5FS
Near Bennington, NE 68007
Derek
Job Details:
02/13/2023
"Inspected dishwasher and found detergent module broken. Lid has fallen off of spring mechanism and has melted on the heater, and rinse aid no longer dispenses. Replaced detergent module and confirmed that the lid opens and closes properly and that the solenoid actuates when energized. Customer had questions regarding filters and rack adjusters. Tech showed customers proper way to clean machine out and proper way to adjust top rack. Upper rack adjusters are damaged but are still holding the rack properly. Job is complete."
We serviced a
SPEED QUEEN DRYER
Model ADE6HRYS177TW01
Near Woodward, IA 50276
David M.
Job Details:
02/13/2023
"One of the welds on the front of the drum is really rough, and likely rubbing against the bulkhead. This is creating metal shavings.; ordrng 1 Rb170001 (Kit seal newer) and 1 D510265wp (Assy cyl dryer galv)"
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DCTX7
Near Omaha, NE 68152
Gary
Job Details:
02/13/2023
Customer states that BOTTOM SECTION IS NOT CLEANING DISHES .MAKING A KNOCKING NOISE . Tech arrived found alot of debries on the bottom of the unit. Burn veggies and food was on the bottom and washer arm was hitting it. Calcium build up was present too. Removed washer arm and cleaned as possibly could. Will. Ran unit on a cleaning cycle with finish DW cleaner. ; used 1 WX10X10200 () from stock
We serviced a
GE REFRIGERATOR
Model GFE28GMKES
Near Granger, IA 50109
Gage
Job Details:
02/13/2023
Doors adjusted to reduce dragging from the shelf on the opposite door; adjusted and leveled as much as possible. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Pleasant Hill, IA 50327
Evan
Job Details:
02/13/2023
Customer complaint is that unit is not dispensing water at correct flow rate. Pulled unit and removed water supply line. Tested supply in bucket and found unit has poor water supply.
We serviced a
SPEED QUEEN DRYER
Model ADE6HRYS177TW01
Near Norwalk, IA 50211
Kris
Job Details:
02/13/2023
Complaint of not heating found connection on motor loose adjusted connector and checked over tested unit works fine done
We serviced a
LG WASHER
Model WM3670HWA
Near Lincoln, NE 68521
Kevin
Job Details:
02/13/2023
Found bad drain pump. Gave est. installed pump. Now drains. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
THERMADOR RANGE/COOKTOP GS
Model PRG486WDG
Near Shawnee, KS 66216
Jacob E
Job Details:
02/13/2023
Brought hex set with me but did not have the right size. I was going off what Bosch had said. But had the wrong size. Ordered new tools and should be here tomorrow ; schdld next appmnt for 2/14 TUE !
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6511SS/AA
Near Olathe, KS 66062
Jacob E
Job Details:
02/13/2023
Unit is stuck in error code. Touch pad board is bad and not communicating to main board. ; ordrng 1 DG96-00850B (Touch pad) and 1 DG94-04041B (Main control board)
We serviced a
LG REFRIGERATOR
Model LFX25973ST
Near Omaha, NE 68152
Mark F
Job Details:
02/13/2023
"Customer states unit isnt producing much ice. Found the ice tray to be minimal. Cycled ice maker and it operated properly. When calling for water, it barely filled. Fill tub was not frozen. Noticed water stains down side of frz door. Opened frz and found ice chunks. Observed bladder/Vlv housing and noticed water built up underneath. Found bladder connections to be lose and when getting water would significantly leak out of connection. Removed bladder and bypassed lime directly into vlv. Pressure still low, but better. No leaks. Will need to order and reschedule with customer. Vlv currently out of stock.; ordrng 1 AJL72911502 (Bladder) and 1 AJU73432801 (Vlv) and 1 MJX41869202 (Door vlv), dspstn on spec-tagged invntry: 1 AEQ73110203 ICEMKR"
We serviced a
SAMSUNG WASHER
Model WA51A5505AC/US
Near Omaha, NE 68107
Dom
Job Details:
02/13/2023
Customer states unit is not spinning. Installed new clutch assembly.
We serviced a
LG REFRIGERATOR
Model LFXC22596S/10
Near Omaha, NE 68164
Darrin
Job Details:
02/13/2023
Installed new condenser fan.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AW
Near Papillion, NE 68046
Jacob
Job Details:
02/13/2023
Customer states ice build up in freezer section. Removed ice from evap fan and installed new fill tube.
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9071SR/AA
Near Papillion, NE 68133
Dom
Job Details:
02/13/2023
Customer states units door alarm keeps going off. Unit will need new door assembly.; ordrng 1 DA93-00934C (Right Freezer door assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Bellevue, NE 68147
Mike C
Job Details:
02/13/2023
Customer complaint unit was non responsive. Inspection found control lock activated. Performed factory reset and diagnostic cycle. Found no issues. Job complete. ; used 1 PP0408W (JG 1/4 UNION) from stock
We serviced a
SPEED QUEEN DRYER
Model SDGNCRGS113TW02
Near Omaha, NE 68105
Mike C
Job Details:
02/13/2023
Customer complaint of noisy operation and not drying. Unit found to have failed roller wheel on left side. And lots of lint inside. Recommend replacing roller wheel and clean out. Estimate for job plus tax. Customer approved repairs and job is rescheduled. Part ordered.; ordrng 1 D510708P (Roller wheel)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Urbandale, IA 50323
Mike
Job Details:
02/13/2023
"Dishwasher was previously not draining unit out all the way, but with a cancel drain cycled would drain out. Eventually unit quit draining all together. Tested unit and drain pump is not running but is getting 120vac. Vacuumed water out of unit and removed drain pump. Found no debris blocking pump or signs it had been drain hose is clear. Unit has a failed drain pump and pump will need replaced. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN"
We serviced a
WHIRLPOOL DISHWASHER
Model DUL240XTPB7
Near Des Moines, IA 50315
Evan
Job Details:
02/13/2023
"Customer complaint is of poor cleaning performance. Found that unit is not washing correctly and is not responding consistently. UI, main PCB, Valve , and heater will be needed; schdld next appmnt for 2/20 MON PM"
We serviced a
SAMSUNG DRYER
Model DVE54R7600V/A3
Near Urbandale, IA 50323
Evan
Job Details:
02/13/2023
"Customer complaint is that unit is making excessive buzzing noise during heavy loads. On previous visit found that noise was emanating from motor while under heavy load and quoted for motor replacement. Customer has seance revised 1 time parts and labor coverage from Samsung, replaced blower assembly free of charge and unit is now operating properly. Job completed."
We serviced a
WHIRLPOOL STACK WASH/DRY
Model LTE6234DQ2
Near Omaha, NE 68102
Mike C
Job Details:
02/13/2023
"Customer complaint unit thermal cut out is not operational again. Inspection found thermal cut out on heating element side blown. This is not the side that was originally sold. Checked airflow again and found proper airflow. Checked heating element for continuity and element was good. Removed element to look for sagging and possible grounding. Did not see anything obvious but decision was made to replace element. Fuse kit also replaced. Tested in unit is now getting hot again. If this issue happens again, next step is to replace heating element housing tube.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML and 1 WP3403607 THERMAL FUSE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AD0
Near Omaha, NE 68144
Mike C
Job Details:
02/13/2023
"Customer complaint of no ice production. Inspection found icemaker not producing. Also found UI panel unresponsive, and no display. Back light is flickering. Some buttons do work, but with no lighting its impossible to tell. Recommend replacing icemaker, control panel and main control board. All parts ordered and job is rescheduled.; ordrng 1 5304531112 (Main pcb) and 1 5304530930 (Control panel) and 1 243297608 (Icemaker)"
We serviced a
ELECTROLUX REFRIGERATOR
Model E23BC78IPSB
Near Ankeny, IA 50023
Gage
Job Details:
02/13/2023
Confirmed an evap issue for the small evap behind icemaker; gave customer a quote. Unit is 11 years old; they would like to replace.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Tonganoxie, KS 66086
Eric
Job Details:
02/13/2023
"Customer states unit leaking from underneath. Turned water on tested ice make and water dispenser couldn't find any water leaking from unit. Drain tube and filter housing ok. Water lines to unit are ok. Ndf; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA81-05595A RTV OEM DOW 3140 , and 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
SAMSUNG REFRIGERATOR
Model RT16A6195SR/AA
Near Kansas City, KS 66103
Chance
Job Details:
02/13/2023
Customer states unit is letting cold air escape. Replaced gaskets on unit.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV
Near Grimes, IA 50111
Gage
Job Details:
02/13/2023
Clutch is damaged causing loud noise when spinning. Customer wants to weigh options; will call if they want to proceed with repair.
We serviced a
DACOR RANGE/COOKTOP GS
Model SGM365R
Near Omaha, NE 68022
Mike F
Job Details:
02/13/2023
Customer states front left and back right burners not igniting. Removed all burner tops to verify sparks modules were lighting. Front left and back right Ignitor not sparking. Recommend replacing both. Quoted customer for repair. Customer is not going to go ahead with repair. Collected service call.
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRM02
Near Omaha, NE 68022
Mike F
Job Details:
02/13/2023
"Customer states freezer not cooling. Fresh food section was 52 and freezer 68. Slid unit out using floor protection, condenser fan, inverter and compressor working. Unit will need sealed system repair. Quoted customer for repair. Customer to purchase new unit. Job complete, collected service call."
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB89008MAA
Near Waukee, IA 50263
Alex
Job Details:
02/13/2023
Customer compliant is that unit is still making noise when being opened. Tested door with no issue heard but customer has video of issue. Sounds like left rail is getting hung up. Rails have not come in yet. Set up return appointment to replace rails.; ordrng 1 Da97-21688a (Left rail - dsm) and 1 Da97-21686a (Right rail - dsm)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GYE22HSKKSS
Near Urbandale, IA 50323
Mike
Job Details:
02/13/2023
"Unit will not dispenser water or make ice. Found the water line for the door is frozen within the door and there is a bulletin for this issue and to replace the dispenser door with new updated door. Also customer getting freezing in the ff compartment. Found fresh food evaporator fan to be noisy and there is an updated fan as well. Will need door WR78X37441 and fan WR60X26866 to repair. Door is on back order until 3/29 Will submit for authorization with warranty and call to schedule return visit when parts are arrive and door is inspected.; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP 1 WR55X38248 CONTROL BOARD , and 1 WR60X26866 MTR- NEEDS NEWFI UPDATE"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21R7051SG/AA
Near Omaha, NE 68136
Brandon
Job Details:
02/13/2023
Replaced switch and holder assembly. Unit no longer starting itself when door is shut. Everything is back working as intended!
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Omaha, NE 68132
Hunter
Job Details:
02/13/2023
"Customer states unit is staffing midcycle and giving a SUDS error code. Found unit in need of cleaning. Rinsed out unit and ran to verify repair. Unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB2000RFC1
Near Omaha, NE 68131
Mark F
Job Details:
02/13/2023
"Customer states unit is leaking. When arrived, customer showed the leaking in the basement. Removed kick panel and did not find any signs of water under the dishwasher. Inspected drain and water lines and did not see any leaks. Turned the hot water on at the sink and went to basement. Could hear dripping water. Used my camera to zoom into the gap in the wall and could see water rushing down the back wall from the hot water line. Showed customer video and informed them they needed to call a plumber."
We serviced a
LG REFRIGERATOR
Model LSXS26366S.ASTCNA0
Near Olathe, KS 66062
Jacob E
Job Details:
02/13/2023
"At arrival unit was not cooling at all. Compressor was pulling 3 amps. Replaced compressor, filter dryer and updated main board. Unit pulled into a 600 micron vacuum. Unit is starting to cool at departure. Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob! ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
LG WASHER
Model WM3900HBA.ABLEUUS
Near Papillion, NE 68046
Brandon
Job Details:
02/13/2023
"Installed right side weight to find the left was the same as right. Received wrong part, got two of same side. Ordering new left side counter weight. ; ordrng 1 MAG63602903 (Left side counter weight)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2741PF5A
Near Bellevue, NE 68123
Jacob
Job Details:
02/13/2023
"Customer states unit is leaking and not making ice. Will need to order parts. ; ordrng 1 242270102 (Dispenser assembly), dspstn on spec-tagged invntry: 1 243297613 ICE MAKER and 1 5303918784 AIR HANDLER HSNG"
We serviced a
GE DRYER
Model DBXR453EV0WW
Near Omaha, NE 68134
Shannon
Job Details:
02/13/2023
Vent plugged had new element install in 2021 gave est to clean vent customer ok disassemble and clean vent and dryer test ok
We serviced a
LG WASHER
Model WT1501CW
Near La Vista, NE 68128
Dom
Job Details:
02/13/2023
Customer states unit is not opening and closing correctly. Installed new lid hinge.
We serviced a
DANBY PRODUCT REFRIGERATOR
Model DAR055D1BSSPR
Near Omaha, NE 68134
Mark
Job Details:
02/13/2023
"Customer states unit isnt cooling, system has failed and needs replaced"
We serviced a
BOSCH REFRIGERATOR
Model B26FT80SNS/03
Near Douglas, NE 68022
Darrin
Job Details:
02/13/2023
Customer states that unit is doing the same thing again. Called tech line and they recommended changing the evap sensor and the control again ; ordrng 1 00618543 (Defrost sensor) and 1 12010276 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF1
Near Bennington, NE 68007
Darrin
Job Details:
02/13/2023
Installed new sealed system parts. Checked unit with nitrogen for leaks. Unit hald pressures. Vacuumed unit ; dspstn on spec-tagged invntry: 1 A19676501 DRIER
We serviced a
FRIGIDAIRE FREEZER
Model FFVU17F4QW
Near Shawnee, KS 66227
Christopher
Job Details:
02/13/2023
Parts have not yet arrived. Rescheduled for Thursday. ; ordrng 1 5304518034 (Timer) and 1 297309000 (Fan motor)
We serviced a
JENNAIR RANGE/COOKTOP GS
Model JDS1750FB0
Near Olathe, KS 66061
Christopher
Job Details:
02/13/2023
"Inspected the unit and verified the issue of not getting to temp. Found the bake element has an open and the control relay has failed. Ordering board and element. ; ordrng 1 W11295990 (Control) and 1 W10779716 (Bake element), dspstn on spec-tagged invntry: 1 12001655 OVEN SENSOR SHORT and 1 12001656 OVEN SENSOR LONG"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VW3
Near Windsor Heights, IA 50324
Alex
Job Details:
02/13/2023
"Tapped into system found indications a leak. Sprayed joints with bubbles and found leak. I reclaimed a full charge worth of refrigerant. Unit will need the compressor, and drier replaced. I removed old compressor and drier from unit. I then installed and welded in new compressor and drier. Then proceeded to pressurize system with nitrogen to 200 psi. I checked all welds with bubble leak detector and no leaks were found. Next I vacuumed down the system for 15 minutes and achieved a micron vacuum. I updated main pcb software for new compressor. After removing vacuum, pump the vacuum settled out at 900 microns. Vacuum holding steady. I then recharged system with 40g of r600 refrigerant. Unit is now running and beginning to blow cold air. Allow 24 hours for unit to cycle temps back down to normal. Job complete."
We serviced a
BERTAZZONI RANGE/COOKTOP EL
Model PROF304INSBIT
Near Omaha, NE 68152
Mark
Job Details:
02/13/2023
"Ordering board for repair, outlet has proper voltage now. ; ordrng 1 409121 (Logic board)"
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Omaha, NE 68022
Mike F
Job Details:
02/13/2023
"Customer states washer is staining clothing with oil substance. Ram unit on rinse and spin, unit sounds normal. Put unit into diagnostics 41e error code for main pcb thinks door lock is open. Tested each valve all filling to max level and stopping when they are supposed to. Drain pump, wash motor and circulation motor are all working as they should. Water is clear during agitate and when filling. No off smell in drum. Found some residue in the detergent dispenser in the fabric softener spot. Recommend using a washing machine cleaner and no more than 1 tablespoon of detergent per load to see if staining issue resolved.; dspstn on spec-tagged invntry: 1 WX10X312 WASHER MAGIC 12 FL OZ"
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Omaha, NE 68116
Mike F
Job Details:
02/13/2023
Customer states fridge is making a loud humming noise that stops when door is opened. Found ice maker fan and freezer evap fan were hitting ice. Need to replace freezer evap cover with fans. HBW. Will need to reschedule after HBW authorizes repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Omaha, NE 68114
Mark F
Job Details:
02/13/2023
"Customer states u it is not making any ice. Tested for error codes. No errors were present. After significant tugging, removed the ice bucket and found ice room to have ice built up on bottom of ice maker and on the floor of the ice room. Ice bucket had ice frozen together. Internal temps all check out within range. Ran ice maker test, unit passed but could see water dripping in back of ice maker. Will need to order parts and return.; ordrng 1 DA97-17285A (Bckt) and 1 DA94-03757A (Pcb) and 1 DA97-13718C (I/m) and 1 DA97-12540K (Auger), dspstn on spec-tagged invntry: 1 DA82-02638A ICEMKR UPDATE and 1 DA97-14474C ICE BCKT"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFG232LAF0
Near Omaha, NE 68154
Mark
Job Details:
02/13/2023
"Customer states ff will stop cooling, ordering frz evap fan motor for feedback error. ; ordrng 1 809069206 (Evap fan motor), dspstn on spec-tagged invntry: 1 240597203 SENSOR"
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Missouri Valley, IA 51555
Hunter
Job Details:
02/13/2023
"Customer states unit will not start a cycle. Tech arrived to find unit able to begin a cycle and operate properly. Ran unit through diagnostic testing and found unit to be currently operating properly. Spoke with customer. In speaking with customer recommend replacing door latch and main board. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WD21X24901 CONTROL and 1 WD21X32000 LOGIC BOARD"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Bonner Springs, KS 66012
Eric
Job Details:
02/13/2023
"Customer states doors swing open checked unit, unit is level fridge door swings open ordered new adjustment hinges door cam and door cam cover; ordrng 1 W11311687 (Door cam) and 1 W11311416 (Hinge) and 1 W10789147 (Door cover)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Omaha, NE 68112
Gary
Job Details:
02/13/2023
"Customer statea that unit NOT SPINNING, STILL SUPER WET AFTER CYCLE. Tech arrived , there where no cloths in the unit and not water in the tub. Put unit on automatic test mode , all sequence passed. Had unit on calibration mode and on tbe spin test the unit fail due to excessive vibration. This was from uneven floor and un even loading of the unit . Will order parts and have office resechdule a return visit.; ordrng 1 W11130362 (Suspension)"
We serviced a
WOLF MICROWAVE OVEN
Model MW24
Near Council Bluffs, IA 51503
Hunter
Job Details:
02/13/2023
"Customer states unit is not working. Found fault in secondary door switch and burnt wire. Recommend replacing door switch and wire repair. Customer approved repair. Installed new door switch and performed wire repair. Unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; used 1 16802 () from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Omaha, NE 68122
Mark F
Job Details:
02/13/2023
"Customer states unit is not starting. Verified 240V at the junction. Removed back plate and tested all thermistors and safety thermostats. All components tested good. Tested timer and was getting 120v out of timer. Was getting 120 and start switch. Was getting 120v at electronic control. Door switch tested good on continuity. Removed drum to test motor. Only get 1.4ohms on start leads, and needing a range of 2.4-3.8ohms. Unit needs a new motor."
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
