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Appliance Repair Ashland Nebraska

Hometown Hero Appliance Repair Rated 4.9 out of 5 stars based on 25 customer reviews

We serviced a
THERMADOR REFRIGERATOR
Model T30IF905SP/09
Near Ashland, NE 68003
Derek
Job Details: 11/27/2023
"Builder met tech at home and let him inside. Builder indicated that the freezer was powered off for 48hrs after ice formed on the floor and now the ice maker won't work. Tech found temperature proper and found ice maker empty of water and ice. Entered service mode and ran ice maker test. Ice maker harvests and calls for water, but water does not enter mold. Builder checked water shut off and found water turned off. Ran test again and water successfully fills the ice maker. Tech suggests allowing machine to run for next 24 to 48 hours to see if production resumes. Job is complete."
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63T8951SS/AA
Near Ashland, NE 68003
Derek
Job Details: 11/27/2023
"Customer states that within 4 minutes of the very first use, machine sparked and made a popping noise. After resetting breaker, c-f0 is now displaying regardless of use. Cf0 indicates communication failure. Tech inspected unit and verified error code. Removed rear panel and found no signs of immediate issue on rear main pcb. Removed cooktop assembly and disassembled. Found induction components have shorted out and failed. Parts diagram for machine does not have a schematic overview, so tech will order all pcbs listed to address issues. 5 pcbs are listed and 5 pcbs are located inside machine, so tech will place them on other for repair. Job is not complete. ; ordrng 1 dg92-01198f (Main pcb) and 1 dg94-05034b (Display pcb) and 1 dg92-01229a (Induction inverter) and 1 dg92-01229b (Induction inverter) and 1 dg92-01228a (Induction main pcb)"
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Ashland, NE 68003
Derek
Job Details: 11/27/2023
Customernstates that washer leaks water from the door during use. Water then pools in the handle of the pedestal and has to be wiped clean. Inspected washer and found standard 'front load leak' having occurred with stains and debris present down the front of the washer. Checked for errors and none are present. Started auto test cycle and machine passes without leaking. Tech wiped glass and bellows with a wet rag to removed hair and lint. Ran rinse and spin cycle to monitor operation. Washer fills to full level and tech sees 2+ inches of water height above the bottom of the bellows and still no leaking has occurred. Tech finds that debris/hair on the door seal has likely allowed minor leaking to happen during use. Tech is unable to confirm leak regardless. Job is complete. ; dspstn on spec-tagged invntry: 1 WPW10381562 BELLOW
We serviced a
BOSCH DISHWASHER
Model SHX78CM5N/22
Near Ashland, NE 68003
Derek
Job Details: 11/21/2023
Uninstalled dishwasher and removed power cord from pcb. Removed pcb assembly and set it aside. Removed front access panels. Removed water sensor and heat pump assembly. Removed water switch. Installed new water switch, new heat pump, and new sensor. Installed new pcb and supplied power to machine. Started cycle and monitored operation. Water switch motor rotates and finds the home position. Unit fills with water and begins circulation. Watched heat pump, water switch, and sensor to verify that no leaking has occurred. Dishwasher passes all testing and no issues have developed after 30 minutes of run time. Reinstalled dishwasher. Job is complete.
We serviced a
ZEPHYR REFRIGERATOR
Model PRB24F01AG
Near Ashland, NE 68003
Derek
Job Details: 11/21/2023
Arrived at home and customer had received replacement fans. Disassembled column fridge and removed evaporator cover. Removed fan assemblies from lower end of cover and disconnected wire harnesses. Installed new fans provided by the manufacturer and reassembled machine. Closed door and verified that both fans are rotating smoothly and previously heard drone is now gone. Interior fans are completely silent and only the condenser fan and compressor are now heard. Repairs were successful, job is complete.
Jess
Ashland, Nebraska
11/17/2023
Thanks for all your help! Appreciate your expertise Derek
Overall Experience
Ashland, Nebraska
11/07/2023
Derek is great to work with but I think the call center needs to give more heads up or a courtesy call when you have an appointment set up and not told they won't show up for another hour and a half later then scheduled
Overall Experience
Cary Morwitzer
Ashland, Nebraska
10/06/2023
Friendly and gives good information.
Overall Experience
Pam S.
Ashland, Nebraska
10/02/2023
Derek was professional, knowledgeable, timely and kind to work with. They always kept me updated on status.
Overall Experience
Connie Christensen
Ashland, Nebraska
07/13/2023
KEVIN WAS GREAT VERY POLITE AND FRIENDLY CALLED AHEAD TO TELL ME HE WAS ON HIS WAY ARRIVED ON TIME AND WAS ON HIS WAY WHEN HE WAS DONE REPAIRING MY DISHWASHER THANKS CONNIE CHRISTENSEN
Overall Experience