• You must have a smartphone with a camera, although no special software is required.
• The focus of this appointment is a diagnosis, not repair. If it’s simple and we can repair it by instructing you, fantastic! But the primary intent is to give you an idea of the failure, and whether it makes sense to pursue repair options.
• Since the focus is the diagnosis of the product and we want to keep you safe, no tools or disassembly are allowed during this appointment.
• We can only inspect and make recommendations for one appliance per appointment, in order to make sure we’re on time for other customers’ appointments.
• If we can provide a likely diagnosis, we are happy to provide a repair estimate, or even quote parts that are needed for the repair (which you can purchase from our parts store, either for local pickup or flat rate shipping).
• Since we aren’t there, we can’t guarantee the diagnosis. We’ll do our best, but the most accurate diagnosis is in person, in front of the machine.
• If you decide to have us out after the virtual appointment (and you’re located within our service areas) we will happily apply this virtual diagnostic fee toward an in-home visit.

Do you need all this information? Yes, it helps our technicians prepare for a great service experience.

How do I know the scheduler worked? This form connects straight into our system. Based on your preferred method of contact, you will receive a confirmation of the date and a 2-3 hour time window. We will contact you again 30 minutes prior with a more precise arrival time. You can follow these links to check the job status or track your technician the day of the repair.

Can I get a quote first? Our $149 service fee (for most areas & appliances) covers the in-home diagnosis of your appliance by one of our expert technicians.  They will provide a complete estimate before any work is done. We collect at the time of service by credit card (with a 3% convenience charge), check (processed electronically), or cash (our techs don’t carry change).

What’s this about a guarantee? All labor and parts we provide is backed by a 3-month guarantee.

For answers to other frequently asked questions, check out our FAQ page.