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Derek

Hometown Hero Appliance Repair Rated 5.0 out of 5 stars based on 605 customer reviews

We serviced a
SUB ZERO REFRIGERATOR
Model 550
Near Omaha, NE 68135
Derek
Job Details: 04/19/2024
Arrived and customer has fridge and freezer emptied of food and shelves. Tech had customer shut power off to the unit and began disassembly. Removed failed cold control device for the freezer and installed updated controller. Reassembled freezer and fridge, then reinstalled shelving and bins for the customer. Monitored operations for 30 minutes and confirmed that cooling is properly occurring and verified that cold control devices are working properly for each zone. Job was paid in full upfront. Job is complete.
We serviced a
DANBY BEVERAGE CENTER
Model DBC2760BLS
Near Omaha, NE 68135
Derek
Job Details: 04/19/2024
Customer states that beverage center isn't cooling properly. Checked system over and found compressor not running. High temperature alert is active in both zones while all fans are on. Cycled power and waited 10 minutes. Compressor now powers on. Allowed system to run for 30 minutes and discharge line is getting warm. Checked cabinet temperatures and zones are not rapidly cooling down. Sealed system failure is present. Checked distributor for parts availability and found that compressor, drier, and evaporators are discontinued. Machine can not be repaired and customer will need to replace unit if they deem necessary. Job is complete.
We serviced a
GE REFRIGERATOR
Model ERS2026DAWW
Near Omaha, NE 68144
Derek
Job Details: 04/19/2024
Checked temperatures and found freezer at 0 today and fresh food at 38-42. Disassembled freezer and removed evaporator cover. Installed new bimetal into the top of his freezer and installed new heater in the base. Reassembled machine and allowed binetal to come to tempersture. Turned defrost timer on and verified heater is energized and glowing red hot. Job is complete. ; dspstn on spec-tagged invntry: 1 WR50X50 THERMOSTAT,DEFROST and 1 WR51X10055 HEATER LONG
We serviced a
LG WASHER
Model WM4270HWA
Near Omaha, NE 68116
Derek
Job Details: 04/18/2024
"Customer states that LE code is occurring every time he tries to use the washer. Tried resetting machine but had no success. Tech ran washer through tests and verified issue and complaint. LE code and motor is unsuccessful at turning. Provided quote to remove and replace the hall sensor assembly and customer approved. Ran to parts warehouse and purchased new part. Returned, ibstalled part, and ran tests. Washer now agitates and spins without issue and LE code is gone. Job is complete. ; pckd up 1 6501KW2002B (Hall sensor)"
We serviced a
KITCHENAID DRYER
Model KEYS850GQ0
Near Omaha, NE 68144
Derek
Job Details: 04/18/2024
"Inspected dryer and found warm but damp items tumbling inside until. Checked airflow leaving home, through 5 feet of venting, and tech only found 12mph occurring. Tech removed small amount of debris but no change has occurred. Tech took amperage draw of L1 and noticed that dryer was heating while L1 is only consuming 4a of electricity. Checked draw of L2 and found 13a consumed. Dryer is on airfluff. Heater has grounded out and needs replaced and vent system likely needs cleaned out. Provided quote and customer approved. Tech installed new heating element and vacuumed interior out. Reassembled and ran tests of dryer. Dryer is now heating properly and cycling heater on and off. Job is complete. ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML"
Bill
Omaha, Nebraska
04/22/2024
Derek did a great job for us. We were very concerned that we would be able to fix our old subzero refrigerator. He was able to solve the problem and we’re still running. Thank you so much Derek.
Overall Experience
Harry Vondrak
Omaha, Nebraska
04/18/2024
Derek has serviced our GE appliances 4-5 times over the last six or so times. He is always pleasant, helpful and efficient. If we again need appliance repairs he would be our first preference though we also have had good experiences with other”Hometown Hero repairmen”. HNV
Overall Experience
Omaha, Nebraska
04/11/2024
Called yesterday n got same day service Derek n Aaron were very professional n immediately fixed our issue Before leaving they ran a diagnosis check on our appliance n determined we were good to go I highly recommend this company n will be calling them again for all of our appliance repair needs GREAT JOB
Overall Experience
Omaha, Nebraska
04/10/2024
Overall Experience
Subramani krishnasamy
Omaha, Nebraska
04/05/2024
Derek is very knowledgeable .He is excellent worker.Thank you for helping and coming in for the quick service and for ur valuable opinion.
Overall Experience