Derek

Hometown Hero Appliance Repair Rated 5.0 out of 5 stars based on 789 customer reviews

We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Valley, NE 68064
Derek
Job Details: 05/12/2025
"Tech arrived and checked for debris in the blower wheel, as previous visits were due to clothing getting sucked in and jammed. No items are in the blower wheel. Pressed start and the motor hums and does not rotate. Tech is able to rotate the drum with ease, so rotating components are free to spin. Retried motor and it successfully operates. Continued to start and stop cycles and found the motor to be intermittently successful in starting. Drive motor has failed as the start winding and run winding are not energizing properly. Provided quote for new motor and blower wheel. Customer declined. Job is complete."
We serviced a
SAMSUNG OVENS ELECTRIC
Model NX60A6511SS/AA
Near Omaha, NE 68137
Derek
Job Details: 05/12/2025
"Customer says that her oven is not cooking properly. Tech started 350 degree bake cycle and monitored two locations in the oven with a digital thermometer. Both sensors read within 2 degrees of one another. Preheat reaches 408 and then cools back to 326, then begins cycling. After 5 cycles, average temperature is 348.7. Tech cancelled cycled and turned oven to 400. Preheat reaches 460 then cools to 387 and begins cycling. After cycling 4 times, tech found average temperature of 395.7. Tech finds no issues with the oven operation and tech tested both temperatures that the customer is concerned about. Customer also asked about leveling her oven. Tech found oven to be level and tech showed customer by pouring water into a pan and setting the pan on the cooktop over each burner. Water level is consistent through out the pan, so tech does not suggest messing with the adjustment feet. Job is complete."
We serviced a
WHIRLPOOL OVENS GAS
Model WFG710H0AS0
Near Omaha, NE 68130
Derek
Job Details: 05/12/2025
"Customer states that the oven doesn't seem to be working properly. Also has started to notice a pretty strong gas odor coming from the machine. Tech started oven and removed the lower drawer. Machine uses a dsi system and tech watched the gas-check fail and time out. System has to spark 6 times without a successful ignition in order to time out. Tech allowed dwell to end and machine tries to ignite again. This time it is successful. Canceled and restarted the cycle 4 more times and ignition occurs within the first 2 click series on each subsequent test. Tech removed the floor of the oven and found nothing out of the ordinary. Reinstalled floor and started a 350 degree bake cycle. Oven successfully reaches preheat despite customers dial thermometer indicating a temperature of 250 degrees. Dial thermometers do not read accurately due to their slow absorption rate. 9 minutes after preheat has beeped, the dial is now showing 350 on the display and oven has not cycled back on. Tech explained findings to the customer and informed her that the oven appears to be proper. Provided a quote to install a replacement ignitor and the customer declined. Job is complete."
We serviced a
GE MONOGRAM (H) FREEZER
Model ZIF241NPNII
Near Yutan, NE 68073
Derek
Job Details: 05/12/2025
"Arrived and inspected the freezer. Freezer has a loose panel in the door that is causing a noise to occur when opened and closed. Tech removed the panel and found that the fastening tape was applied, but still had the protective wrap on it. Tech removed the wrap to expose the adhesive and reinstalled the panel. All noise has now subsided when the door is opened and closed. Confirmed that the noise now is the exact same on the fridge and freezer. Job is complete."
We serviced a
DACOR (H) REFRIGERATOR
Model DRR30980RAP
Near Chicago Precinct, NE 68022
Derek
Job Details: 05/12/2025
"Customer says that he returned to his home after being gone for several months and the fridge is not cooling properly. Tech inspected and found unit between 63 and 66 degrees. Power cycled the machine and c84 is flashing on the display. Tech began disassembly and gained access to the compressor. Compressor powers on and is now running. Discharge line is becoming warm and tech can feel cold air falling out of the unit. Began removing shelves and drawers to access the evaporator cover. Tech removed lower three drawers and the controls before noticing that the top side will need to be removed as well. Cold air is gradually getting more and more cold, so tech paused the disassembly and reassembled. Discharge line is now physically hot to the touch. Tech closed the door and wants to monitor cooling over the next 10 minutes to see if temperatures will come down. Tempersture still shows 62 on the display and no major change has occurred. Tech suggests allowing fridge to run for 24hrs for further confirmation. If temperatures have not rebounded, tech suggests that the customer contact the manufacturer to initiate a sealed system warranty ticket. Job is complete."
Paul & Patricia
Omaha, Nebraska
FRIGIDAIRE FREEZER
FFUE2024AN8
Friendly and Professional - Fixed the problem
05/12/2025
Benson, Omaha
Omaha, Nebraska
SAMSUNG COOKTOP ELEC
NZ30A3060UK/AA
Great service. Really appreciated the work.
05/09/2025
Papillion, Nebraska
LG REFRIGERATOR
LMXS28626S.ASTCNA1
Did a great job explained things well
05/08/2025
MemRhm
Gretna, Nebraska
KITCHENAID DISHWASHER
KUDS301XSS9
Awesome and educational!
05/08/2025
David Phipps
Omaha, Nebraska
LG REFRIGERATOR
LFXC22526S/04
Great job, Derek!
05/08/2025