Derek

Hometown Hero Appliance Repair Rated 5.0 out of 5 stars based on 780 customer reviews

We serviced a
JENNAIR (H) DISHWASHER
Model JDB8200AWS3
Near Omaha, NE 68130
Derek
Job Details: 04/23/2025
"Model and serial tag are missing from the machine but picture of model and serial tag are in our system from 2021. Customer says that the dishes are not drying properly and an odor has started to form inside the unit. Tech opened the door and humidity is present inside. Entered diagnostics to run an auto test cycle and monitored. Test cycle completes and unit drains out fully. Heater relay clicks on the main pcb but 0a is consumed. Tech disassembled the door to inspect control assembly. Heater circuit is reading 13ohm, indicating that the heating element, fuse, and wiring are undamaged. Control assembly has failed and main connector has started to melt. Provided quote to the customer for repair and customer approved. Tech ran for part, returned, and installed new computer. Installed new connectors on the wiring and supplied power to the dishwasher. Ran diagnostic tests and verified that the heater is now energized and heating appropriately. Job is complete. ; pckd up 1 W10866118 (Main Control)"
We serviced a
SAMSUNG RANGE ELEC
Model NE63A6711SG/AA
Near Omaha, NE 68107
Derek
Job Details: 04/23/2025
"Customer states that she has multiple issues with her range. The cooktop glass is shattered and does not appear to have been caused by impact. Large three zone element is missing the middle zone of heat. Infinite switch controlling that element is not cycling when on selection 2 or 3. Tech believes that the element was unable to cycle properly which caused the element to overheat and fail. The extreme heat also appears to have caused the cooktop fracturing. Oven door handle and far left knob have had a coating failure of the black stainless and the coating is flaking off. Tech asked customer if she has cosmetic coverage, so customer opened her warranty application on her phone which specifically says that they do have coverage on cosmetic oriented items. Tech generated a quote for the customer to provide to her warranty provider. Job is complete."
We serviced a
GE RANGE ELEC
Model JS968K0F5CC
Near Omaha, NE 68137
Derek
Job Details: 04/23/2025
"Customer says that the control pad is not working properly. Tech ran tests and found no issues with the control panel. If issues continue, tech would suggest replacement console and main pcb. Computers and console are discontinued. Job is complete."
We serviced a
KENMORE DRYER
Model 11068132413
Near Omaha, NE 68130
Derek
Job Details: 04/23/2025
"Tech started dryer and found a steady squeaking occurring during rotation. Noise appears to be belt tensioner related. Provided quote to clean out the dryer and install a new tensioner and customer approved. Disassembked dryer and verified that the tensioner has failed. Installed new tensioner, vacuumed out the interior, and cleaned the rollers and shafts. Reassembled dryer and ran 20 minute test. Dryer is rotating smoothly and airflow leaving home is proper. Job is complete. ; used 1 W10837240 (IDLER ASM (279640)) from stock"
We serviced a
GE DISHWASHER
Model PDWT400R10WW
Near Omaha, NE 68144
Derek
Job Details: 04/22/2025
"Customer states that the door is rusted through and customer needs to document properly with her warranty company. Tech inspected and found that the vent damper assembly is stuck open and has been leaking humidity into the door for a long period of time, and has caused the door to rust from the inside out. Door, damper, and user interface will need to be replaced. Tech started a wash cycle and removed the toe kick and peeked underneath. Wash pump is actively leaking. Tech checked availability and found that all door related parts are discontinued and no longer available. Customer called her warranty provider and tech discussed findings with the warranty company. Warranty company and customer will work together for resolution as repairs can not be made. Job is complete. Door (NLA)- WD34X11606Ui (NLA)- WD34X11607Vent bracket asm (NLA)- WD12X10254Wash pump- WD26X10053"
Omaha, Nebraska
SAMSUNG RANGE ELEC
NE63A6711SG/AA
Very good service and great technician
04/24/2025
Omaha, Nebraska
JENNAIR (H) DISHWASHER
JDB8200AWS3
Diagnosed the issue quickly and provided options. Fixed the issue quickly and was very knowledgeable and courteous.
04/24/2025
Tom
Omaha, Nebraska
ELECTROLUX WASHER
EFLS617SIW0
Derek is punctual, friendly and considerate. He went above and beyond to help and explain everything in a language anyone could follow. If more technicians were like Derek, companies would get more repeat business. 3rd or 4th time that I've used your service and one of the main reasons is because if Derek. Very honest likable person
04/23/2025
Kim
Omaha, Nebraska
LG WASHER
WM3670HWA
Excellent service! The Derek was knowledgeable, professional, and efficient. I was very satisfied with the quality of the work and the overall experience.
04/23/2025
Betsy
Omaha, Nebraska
KITCHENAID REFRIGERATOR
KFIS20XVMS11
Terrific service! Thanks for your help.
04/21/2025