LG has tested our techs, spoken with our happy customers, and trusts us to provide great warranty repair. And to help us continue to deliver the best service experience for their Lincoln customers, LG provides factory training and support to our entire team. In a way, we’re like an extension of the LG brand.
Thanks to our appliance parts store, we are the best-stocked appliance repair company in Lincoln, with a full line of Genuine LG parts and accessories at our warehouse. Your technician’s truck will be stocked with these warrantied parts, and, 4 times out of 5, he’ll be able to repair your appliance on the first visit.
Ali was prompt and professional. My fridge was a very nervous for his appointment but Ali established rapport with my fridge quickly, he explained the whole process to my fridge, and was very gentle during the exam. A part needed to be ordered and Ali was very clear with instructions and an estimated time line until repair. He also fixed my stove burner and made sure my dryer was breathing ok. Before leaving Ali then baked 2 dozen cookies for the homeless and knit a quick blanket for a newborn baby. When the part came in, he came back right away, and my fridge was much less anxious this time. Ali cured my fridge and he no longer sounds like a rocket-ship. This time before leaving Ali also started a go fund me page for turtles who have no shell, he wallpapered my garage, and then we had a long discussion in which he solved world peace. Highly recommend.
Customer service and communication are superior! Not to mention, Ali. He was a pleasure to work with and solved our issues.
All good! Very impressed with entire process from scheduling thru completion. Only improvement (not maybe related to Kevin) would have been an itemized receipt.
Very helpful, when offered to look at other appliances while he was there