Mike

Hometown Hero Appliance Repair Rated 4.9 out of 5 stars based on 290 customer reviews

We serviced a
GE REFRIGERATOR
Model GFE28HMHDES
Near Grimes, IA 50111
Mike
Job Details: 06/17/2024
Water pooling and freezing in bottom of the freezer, and then eventually leaking from freezer on to floor. Inspected and found that the condensate drain was plugged up not allowing defrost waiter to drain into condensate pan. Cleared line and defrosted ice build up. Drain is now draining water properly. Job complete.; dspstn on spec-tagged invntry: 1 WR60X35205 MTR
We serviced a
GE CAFE REFRIGERATOR
Model cve28dp3nd1
Near Waukee, IA 50263
Mike
Job Details: 06/17/2024
Unit 32* in freezer and 38* in fridge. Have multiple defrost errors stored. Checked defrost heater and I am not getting power to heater when in d3frost. Checked resistance of heater and it is 55ohms and within spec. Unit will need a new main control board. ; dspstn on spec-tagged invntry: 1 WR87X30875 DRIER R600 , used 1 SHIPPING ( PARTS HANDLING) from stock, pckd up 1 Wr55x46385 (Main control)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Adel, IA 50003
Mike
Job Details: 06/17/2024
Unit heated maybe twice for the customer and then stopped. Tested unit and found that the power relay for the high voltage system was not closing. Installed new main pcb and tested unit and it is now heating. Job complete.Thanks, your favorite technician Mike! ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM
We serviced a
LG DISHWASHER
Model Mez64589015
Near West Des Moines, IA 50266
Mike
Job Details: 06/17/2024
Unit getting an AE leak error. Found water in the leak tray and it appears to have come from the front leak trough. Dried up water abs ran unit for quite awhile and unit is not currently leaking. Asked customer what was on the lower rack and it was just one large plastic bowl, and a cookie sheet. What has likely happened is the water was being redirected by the bowl or cookie sheet right at the bottom of the door seal causing water to leak past the seal. Explained to customer what had happened so as to avoid the issue in the future. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351DT/AA
Near Pleasant Hill, IA 50327
Mike
Job Details: 06/17/2024
Customer had a power outage and fridge was dead. After they plugged unit into a different outlet it started working with no issues and is cooling properly today. I checked the original outlet and it has 123vac to both receptacles. I plugged fridge back into original outlet and fridge power on and is running properly. Checked outlet with fridge plugged into it and it is still get 123vac. Likely unit needed to be power cycled for a few minutes before it would reset. I checked error code history and there were no active or recent error codes stored. Unit is operating properly at this time. Job complete.
Barbra
Clive, Iowa
06/08/2024
Overall Experience
Kay
Urbandale, Iowa
05/31/2024
Michael is professional and very friendly! He has been wonderful to work with.
Overall Experience
Jan****
Urbandale, Iowa
05/31/2024
Michael was very, very efficient. He diagnosed and repaired my refrigerator expediently and then explained the problem to me. Very professional, friendly and prompt for appt as well.
Overall Experience
CelineC
Ankeny, Iowa
05/31/2024
From the very beginning with Cody on the phone to Mike’s visit, I felt confident this would be the place to go for all my appliance repair needs. Mike is very professional; as soon as he entered my home, he knew what to look for to pinpoint my appliance issues. At the end of the appointment I knew exactly what to expect next, when the new parts will be arriving, and a new timeline for the fix. Mike and the team behind the phones and texts are responsible and truly amazing communicators which really helps when you have had bad experiences with previous companies.
Overall Experience
Highly recommend Hometown Hero and Mike specifically for great customer service
Urbandale, Iowa
05/31/2024
Highly recommend Hometown Hero and Mike specifically. Customer service was great. Repair was done in a timely manner and Mike was not only very knowledgeable, but extremely professional.
Overall Experience