Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

THERMADOR OVENS ELECTRIC

Model PODC302J/05

Near Omaha, NE 68124

Jacob

Job Details: 05/18/2022

"Customer states door glass shattered in the bottom oven. Installed new door glass, job complete."

We serviced a

LG REFRIGERATOR

Model LRFXS2503D

Near West Des Moines, IA 50265

Kris

Job Details: 05/18/2022

Customer complaint of poor cooling in the fc replaced bad compressor done Customer stated unit was not cooling well in fc found temps at 15? compressor is also very hot and running at max speed replaced compressor and drier also updated control for new compressor done ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA36811409 R600 CMPRSR

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031

Near Omaha, NE 68106

Jacob

Job Details: 05/18/2022

"Customer states unit is leaking into the basement, found bolt holding the rack loose and causing the leak. Tighten all 4 rack bolts and ran the unit again, unit is now operating properly with no leaks."

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59J7630SS/AA

Near Des Moines, IA 50320

Alex

Job Details: 05/18/2022

Customer complaint is that stove top cracked while boiling water. Looked over unit and I see the cracks around the left front burner and through the middle of the top. Unit will need new cooktop. Quoted customer for repair. Customer would like to pass on the repair. Collected service call fee. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5101SR/AA

Near Urbandale, IA 50323

Alex

Job Details: 05/18/2022

Customer complaint is that unit keeps tripping breaker every 12 to 24 hours. Ran unit through diagnostics and no issues found with unit and no error codes. Checked customers breaker and customer has a Siemens breaker with afci and gfci breaker. Breaker will need to be changed to a non afci or gfci breaker. Samsung units have issues with arc and ground fault breakers due to the compressor kicking on. Job complete.

We serviced a

LG REFRIGERATOR

Model LMXS30776D

Near Bellevue, NE 68147

Austin

Job Details: 05/18/2022

"Customer states unit is not cooling. Rebuilt the sealed system. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221702 EVAP , 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SPEED QUEEN DRYER

Model ADE3SRGS175TW01

Near Omaha, NE 68114

Jacob

Job Details: 05/18/2022

Customer states unit is smoky. Found blower housing not attacked properly. Drilled new holes and mounted blower housing. ; dspstn on spec-tagged invntry: 1 964P3 ELEM 240V

We serviced a

SAMSUNG WASHER

Model WA45T3400AV/A4

Near Omaha, NE 68136

Brandon

Job Details: 05/18/2022

"Customer said complaints were basically same as before. Even with Samsungs recommendation of pretreating stains and using name brand HE detergents, proper size loads and using a heavy wash cloths still are not coming out clean like one would expect when buying a washer. Tested unit normally as we had a standard load of laundry in the unit. Watched unit fill up and agitate but seemed like maybe during agitation that it wasnt moving any of the cloths around enough. Unit drains great. Checked unit for error codes and nothing was present or on history. Called tech support again and had me do a quick run down of the unit. Tested proper water temperature and unit operation. Tech did visual support and seen it agitating and said it looks like its doing exactly what it should be doing. Only suggestion from tech was to run unit on self clean as there could be some build up otherwise possibly changing detergents to a brand like Tide and keep with liquid, not pods or powder. Make sure to pretreat any stains and to be using unit on HOT temp setting, recommended using water level extra high, soil level high and recommended amount of detergent to ensure best possible results, could even try putting less laundry in per load for better results as well. Everything is working as intended per tech from tech line. Horizontal diagnostics passed and so did overall checkup. Thank you, from your Hometown Hero, Brandon!; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP and 1 DC34-00025E LOCK"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Omaha, NE 68130

Brandon

Job Details: 05/18/2022

"Applied ice maker update. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR , used 1 DA97-14474c ( Icetray) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Omaha, NE 68127

Brandon

Job Details: 05/18/2022

"Unit had a blown thermal fuse and needed venting replaced. Warranty does not cover ventilation. Installed new fuse and new vent, unit is now workin great. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 8547174V IDLER PULLEY ASM 1 WP3392519 THRML CUTOUT , and 1 WP8547168 DRIVE BELT , used 1 4396010RP (6FT SCVENT) from stock"

We serviced a

LG DISHWASHER

Model LDT7808SS

Near Papillion, NE 68046

Brandon

Job Details: 05/18/2022

"Unit had an LE ERROR code. Was leaking past neutral inside of pump motor assembly. Replaced pump and unit is now working as intended! Thank you, from your Hometown Hero, Brandon!"

We serviced a

SCOTSMAN ICEMAKERS - GRID

Model SCCG30MA-1SU

Near Omaha, NE 68154

Shannon

Job Details: 05/18/2022

Return with fill line and drain line floor still has scratches from previous protected floor and slid out ice machine install frill line and drain let unit run is filing and spraying water now 24 hours for ice ; dspstn on spec-tagged invntry: 1 WX08X10015 WTR LINE 15' PEX

We serviced a

SAMSUNG REFRIGERATOR

Model RF266AEBP/XAA

Near Omaha, NE 68022

Derek

Job Details: 05/18/2022

Inspected machine. Dispenser paddle is broken off of machine. Offered to install new dispenser for cost of part plus second appliance fee. Customer asked for a discount. Tech explained that no discount can be offered as that is already the lowest price that can be completed. Customer then approved repair. Tech installed new dispenser assembly and verified that water now dispenses properly. Collected full repair price on a check. Check number and information is attached to dryer repair pvr. Job is complete.

We serviced a

LG WASHER

Model WM3470HWA

Near Omaha, NE 68022

Derek

Job Details: 05/18/2022

"Customer says machine has been malfunctioning for some time. Has had to unplug unit to reset machine,mat which point washer would start working again. Has since stopped working all together. Inspected unit. Verified outlet is proper and verified that start button does not power machine on. Unplugged washer and plugged it back in. Machine immediately wakes up, plays its power on song, and waits for selections to be made. Removed lid and checked wiring over. Power cord to filter box is proper, filter box to main pcb is proper, and main pcb to user console is proper. Ran a series of diagnostic tests and found operations proper. Tried to cycle machine to crest failure again and machine is continuously working properly. Explained to customers that one or both of computers are faulty and would need replaced, but that tech can not pin point which is the failure at this time. Provided quotes to customer for each computer to make them aware of potential cost of pcb replacement. Job is complete at this time."

We serviced a

MIELE DRYER

Model TWB120WP

Near Omaha, NE 68114

Derek

Job Details: 05/18/2022

"Inspected dryer. Drum is loose and not turning. Uninstalled machine and disassembled. Found broken belt inside machine. Installed new belt and reassembled for testing. Unit is tumbling, but is now giving error code f66 after running a cycle for 2 to 3 minutes. Called technician support. Technical support and technician checked machine over for 1hr and could find no cause for error code occurring. Technical support suggests replacement of the compressor, main pcb, and the drive motor assembly. Parts are extremely expensive and appear to be direct ship from Germany only. Will submit notes and parts to warranty for authorization. Job is not complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF32FMQDBSR/AA

Near Des Moines, IA 50317

Alex

Job Details: 05/18/2022

"Customer complaint is that unit is not holding temp. Checked error codes when I arrived and no errors. I pulled evap cover off and see no frost pattern. I ran unit in forced mode and waited for 15min. Evap has a leak as frost pattern stopped after the 3rd fin. Unit will need new compressor, filter dryer, and ff evap. Customer would like to think about repair. Job complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

SAMSUNG WASHER

Model WF210ANW/XAA

Near West Des Moines, IA 50266

Alex

Job Details: 05/18/2022

Customer complaint is that unit is not draining or spinning. Ran unit on spin cycle and unit is not draining and pump is making a lot of noise. Unit will need to be drained and new pump and will need all dolly to complete repair. Quoted customer for repair. Customer declined repair. Quote good for 30 days. Collected service call. Job complete. ; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR

We serviced a

SAMSUNG REFRIGERATOR

Model RF26VABBP/XAA

Near Waukee, IA 50263

Alex

Job Details: 05/18/2022

"Customer complaint is that unit is loosing cooling in ff compartment. Checked temps and everything is ok. Customer had recently unplugged unit to defrost. Customer stated ice was coming out of evap cover. Explained to customer what issue may be and that a water leakage kit and sensor will need replaced. Checked error codes and got a defrost sensor error. Quoted customer for water leakage update kit and temp sensor, customer approved repair. Performed water leakage kit update and installed new sensor and drain tubes. Put unit into extended defrost and unplugged unit to set new programming. Collected balance of ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP , used 1 DA82-01415A (WATER LEAKAGE KIT) from stock"

We serviced a

GE DISHWASHER

Model GDF630PGM3BB

Near Omaha, NE 68144

Brandon

Job Details: 05/18/2022

Installed new UI and was finally able to get it to connect to the diagnostic tool. Problem is there is no lights on it and no sound being transmitted so customer would not be able to use the unit still. Called GE tech line and went through testing and found that the replacement UI was bad yet again. Tech line said to order another and try again. Ordered another UI and scheduled return. ; ordrng 1 Wd21x25726 (Ui) and 1 WD21X10545 (Door harness)

We serviced a

LG REFRIGERATOR

Model LFX25878ST

Near Clive, IA 50325

Mike

Job Details: 05/18/2022

"Replaced compressor, filter drier, and updated main pcb software.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG WASHER

Model WA51A5505AC/US

Near Lincoln, NE 68507

Ali

Job Details: 05/18/2022

"During inspection I confirmed the unit was operating properly via HASS. Unit passed the diagnostic test. I also confirmed proper water flow via HASS. I contacted Samsung techline and confirmed proper water levels under normal and heavy duty cycle. With the unit being energy efficient normal cycle will utilize the least amount of water. Any larger/heavy loads would recommend using deep fill or heavy duty cycle. Confirmed proper water levels with a load of laundry on heavy duty cycle. If customer is still having issues, Samsung techline informed the customer to contact Samsung Support. Unit is operating properly.Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali!"

We serviced a

BERTAZZONI RANGE/COOKTOP GS

Model HERT366DFSNET

Near Gretna, NE 68028

Vince

Job Details: 05/18/2022

"Bertazzoni advised recalibration of board. Removed board to send off. Thank you, from your Hometown Hero, Vince and Mark!; saved tckt"

We serviced a

GE OVENS ELECTRIC

Model PB910TP4WW

Near Omaha, NE 68135

Darrin

Job Details: 05/18/2022

Customer states that unit under heats. Pulled unit out checked temp sensor it was reading 1100 ohms @ 75 Checked hidden bake element terminals and element itself. Checked convection and briol elements. All are good. Unit is switching from briol then convection and then bake element in preheat. Unit has correct power to machine. Bake element is pulling 11.8 amps briol is pulling 13.4 amps. Convection 10.4 amps. ; dspstn on spec-tagged invntry: 1 WB21X22134 SENSOR ASM

We serviced a

GE ICEMAKERS - GRID

Model ZDI15CBBJ

Near Bennington, NE 68007

Travis

Job Details: 05/18/2022

Returned with part. Installed new inlet valve. Ran cleaning cycle with solution. Verified no leaks. Unit is now operating properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Omaha, NE 68130

Travis

Job Details: 05/18/2022

Found drain plugged at duck bill. Already had probe. Steamed build up and cleaned duck bill. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model TPX24BRYEWW

Near Omaha, NE 68114

Travis

Job Details: 05/18/2022

Customer states unit is not making ice. 0 in freezer. Manually cycled ice maker. It turned but did not fill. Pulled unit forward on floor protection. Connected meter to valve and cycled again. No power is present at valve. Will need new ice maker. ; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR (IM6D) and 1 WR57X10051 VLV - WR57X10032

We serviced a

LG REFRIGERATOR

Model LMXS27626D

Near Bellevue, NE 68123

Austin

Job Details: 05/18/2022

"Customer states unit is not cooling. Replaced compressor and drier. Job complete ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762004 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59M4320SS/AA

Near Urbandale, IA 50323

Rory

Job Details: 05/18/2022

Oven needs infinite switch quoted 285+tax customer declined repair.

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Urbandale, IA 50322

Rory

Job Details: 05/18/2022

Unit needs electrician to rewire outlet.

We serviced a

? DRYER

Model NOT AVAILABLE

Near Lincoln, NE 68521

Kevin

Job Details: 05/18/2022

Need ladder cant get to outside vent. Needs duct medic; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

KITCHENAID DRYER

Model KAYS750CQ0

Near Lincoln, NE 68521

Kevin

Job Details: 05/18/2022

"Open thermal. Installed new. Now working. ; dspstn on spec-tagged invntry: 1 WP3392519 THRML CUTOUT and 1 WP3406107 SWITCH,DOOR,DRY"

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Lincoln, NE 68504

Kevin

Job Details: 05/18/2022

Unit not draining. Customer caused the heavy light to blink by trying to troubleshoot drain issue and pulled up on float. Found drain line kinked. Fixed drain line and tested. All tests good.

We serviced a

GE PROFILE DISHWASHER

Model PDW8900L00BB

Near Lincoln, NE 68523

Kevin

Job Details: 05/18/2022

No power to unit house power issue.

We serviced a

LG REFRIGERATOR

Model LFXS28968S/04

Near Omaha, NE 68144

Darrin

Job Details: 05/18/2022

"Customer states that unit is leaking water. Inspected and found that water tank in left door is leaking. Removed water tank and tested. Customer is fine without the water tank. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762013 EVAP , and 1 TCA36811409 R600 CMPRSR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW/AA

Near Omaha, NE 68144

Darrin

Job Details: 05/18/2022

"Customer states that icemaker is leaking water when getting cubes. Checked for codes and unit had a 40 e for auger fan. Installed updated parts and new bucket. Please allow 24 hours forbunit to fillnice bucket. Thanks. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA92-00594B PCB , 1 DA97-12540K AUGER ASSY CASE MOTOR , 1 DA97-13718C ICE MAKER ASSY , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68130

Darrin

Job Details: 05/18/2022

"Unit has the following codes. 22 25 39 Was ale to get psets covered for icemaker and water leakage issues. . ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA81-05595A RTV OEM DOW 3140 , 1 DA82-01415A WATER LEAKAGE KIT , 1 DA82-02673A ICEMKR UPDATE , 1 DA97-12540G AUGER , 1 DA97-13757A EVAP CVR , and 1 DA97-14474C ICE BCKT"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW/AA

Near Omaha, NE 68127

Darrin

Job Details: 05/18/2022

"Customer states that unit was making noise. 25 40 called tech line and did visual support. There are cracks in the liner behind the fridge evap that they said are not repairable. Samsung verified that all updates have been done. They also stated that unit is out of warranty. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"

We serviced a

GE DISHWASHER

Model GDT655SMJ0ES

Near Omaha, NE 68136

Darrin

Job Details: 05/18/2022

Customer states that ui will not light up. Tried hit start and no res; dspstn on spec-tagged invntry: 1 WD21X23462 LOGIC BOARD and 1 WD21X24901 CONTROL

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SR/AA

Near Omaha, NE 68135

Darrin

Job Details: 05/18/2022

Installed new control board. Unitnturned on and powered up. Sent passing report to samsung. Please allow 24 hours to reach set Temps. Thanks.

We serviced a

GE DISHWASHER

Model GDT655SMJ5ES

Near Omaha, NE 68136

Vince

Job Details: 05/18/2022

"Customer states unit has no power. Found fault in main board indicating board issues. Will need to replace main board and UI. Thank you, from your Hometown Hero, Vince and Mark!"

We serviced a

TRUE REFRIGERATOR

Model TR-42SBS-SS-B

Near Omaha, NE 68137

Vince

Job Details: 05/18/2022

"Customer states door handle is loose. Tightened hex bolts. Handles now tight. Thank you, from your Hometown Hero, Vince and Mark!"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Omaha, NE 68137

Vince

Job Details: 05/18/2022

"Customer states that unit will not drain or operate properly intermittently. Found failed drain pump. Will need to return and replace part. Thank you, from your Hometown Hero, Vince and Mark!; ordrng 1 WPW10661045 (Drain pump), dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT and 1 W11307244 LID LOCK LATCH ASM 3 WIRE"

We serviced a

MAYTAG WASHER

Model MHWE450WW01

Near Ankeny, IA 50023

Dillon

Job Details: 05/18/2022

"Returned with part. Found that after I swapped out the main control board as popping up with a communication error code. Found that unit would need both the main control board and the user interface to fix this issue, found that the user interface is discontinued. Informed customer that I would not be able to fix the unit because this part is discontinued. Told customer that the machine does appear to be running properly as of right now, job complete."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GIE19JSNRSS

Near Ankeny, IA 50021

Dillon

Job Details: 05/18/2022

Customer claims west side has already been out to replace door. Job complete

We serviced a

LG REFRIGERATOR

Model LSXS26326S

Near Elkhart, IA 50073

Dillon

Job Details: 05/18/2022

Customer complaint is that unit was icing up in the back because the freezer door was not sealing properly. I then found that the door was sealing properly and builder then said that it was sealing a lot better now then when they first received the unit. Found that the machine is operating properly. I then cleared out the ice. Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESG/AA

Near Omaha, NE 68022

Derek

Job Details: 05/18/2022

"Inspected unit. Multiple door bins are broken and French assembly is also broken. French assembly needs to be replaced as it will no longer catch the top track. Top track is also damaged. Will order those parts as they are goin to receive authorization. Explained to customer that the extended warranty company typically will not authorize door bins, but will try as well. Will order parts after auth and schedule return. Job is not complete.; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MEDB850YW0

Near Omaha, NE 68154

Shannon

Job Details: 05/18/2022

Replace element test ok ; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8RFF

Near Omaha, NE 68022

Shannon

Job Details: 05/18/2022

Compresser heat exchanger and evap recommend for repair 5304494381 297414900 297411155 est1608.04

We serviced a

ELECTROLUX DRYER

Model EFME617SIW0

Near Chicago Precinct, NE 68022

Shannon

Job Details: 05/18/2022

"Inspect unit is noisey blower wheel has debris in it gave est to remove fabric softener sheets stuck in wheel customer ok performed work test o ; dspstn on spec-tagged invntry: 1 134793511 IDLER 1 5304513609 WHL-BLWR , and 2 5304523152 ROLLER"

We serviced a

SPEED QUEEN WASHER

Model AWN43RSN115TW

Near Bennington, NE 68007

Shannon

Job Details: 05/18/2022

Unit working fine today tried dissolving in cold water cup not dissipating well recommed liquid for petter performance

We serviced a

LG DISHWASHER

Model LDF5545SS

Near Omaha, NE 68144

Vince

Job Details: 05/18/2022

"Customer states unit is giving error codes and making clicking noises. Found chewed up gasket from diverter motor inside sump. will need replaced. Thank you, from your Hometown Hero, Vince and Mark!; ordrng 1 ACQ88920601 (Filter sump)"

We serviced a

BERTAZZONI DISHWASHER

Model DW24XT

Near Omaha, NE 68124

Vince

Job Details: 05/18/2022

"Customer states that unit is not turning on or washing well. Found error code and failure in diverter motor. Will need diverter gear motor replaced. Thank you, from your Hometown Hero, Vince and Mark!"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM3

Near Bennington, NE 68007

Shannon

Job Details: 05/18/2022

Inspect unit low water fill and cold water error replace inlet valve and recommend running sink hot water before using dishwater ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W11175771 VALVE

We serviced a

SAMSUNG REFRIGERATOR

Model RF22KREDBSG/AA

Near Lincoln, NE 68512

Megan

Job Details: 05/18/2022

"Customer states that ice maker was frozen and no longer dispensing ice, and water leaking from ice chute.Installed ice maker update kit. Completed condenser cleaning and ordered ice chute flapper.Will call when part received.Please allow 24 hours for ice production and unit to reach proper temperatures. Thank you for choosing Hometown Hero Appliance Repair. Thank you for letting us be Your Hometown Hero!Thank You!Megan; ordrng 1 N/a (Condenser cleaning add on) and 1 N/a (Dryer vent add 0n) and 1 Da9705368a (Ice route flapper), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02671A ICEMKR UPDATE , and 1 DA97-14504C ICE BCKT"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS/02

Near Omaha, NE 68022

Derek

Job Details: 05/18/2022

"Inspected unit. Fresh food compartment is 41 degrees and freezer is 5-7. Removed ice bin and found a direct cool ice maker installed in the left ceiling of fresh food zone. Disassembled ice room and removed ice maker. Ice maker has a full batch of cubes inside of the mold and the ejector fingers are resting against the ice in the mold. Emptied ice from mold and reassembled room. Machine does not immediately attempt to finish previous harvest cycle and does not attempt to refill. Based on findings, tech will order replacement ice maker. Job is not complete. ; ordrng 1 11036056 (Ice maker)"

We serviced a

GE OVENS ELECTRIC

Model JTP15WAWW

Near Omaha, NE 68154

Derek

Job Details: 05/18/2022

Inspected unit. Removed console and checked temperature sensor.msensor is reading 1099 at room temperature. Service manual indicates 1100 is proper. Started oven and allowed 350 preheat to satisfy. Both elements are energizing properly and consuming proper electricity. Checked sensor at end of preheat and sensor is reading 1660. Sensor is testing properly. Allowed machine to run for a few moments and noticed that cooling fan has not turned on. Bypassed thermostat and fan turns on. Unit has failed fan thermostat and a faulty pcb causing F2 error code. Looked up replacement pcb and found that part has been discontinued for 4 to 5 years. Customer will need to replace machine to fully address issue. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Papillion, NE 68046

Brandon

Job Details: 05/18/2022

"Unit had an F7E1 error of no heat. Ran diagnostic cycle and it reset the heater. Heater was disabled due to the old faulty sump that was replaced. Everything is working as intended. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bennington, NE 68007

Shannon

Job Details: 05/18/2022

0 in freezer ice maker fan blowIng Inspect unit in diag mode all test passed but ice maker lost position error when tested replace ice maker and ran test is working now 24 hours for ice ; dspstn on spec-tagged invntry: 1 W11294907 ICEMKR and 1 WPW10675033 CNTRL-ELEC

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Omaha, NE 68122

Shannon

Job Details: 05/18/2022

"Disassemble unit complete tear down unit has newer white roller wheels and updated idler could not duplicate Andy no drum turn or burning smell today ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , 1 DC97-14486A HEATING ELEMENT COMPLETE( , and 4 DC97-16782A ROLLER DRUM W/ AXLE (MAR"

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Papillion, NE 68046

Brandon

Job Details: 05/18/2022

"Unit has encountered a catastrophic failure. Motor is toast and needs to be replaced. Thank you, from your Hometown Hero, Vince! ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101N MTR-BLWR ASM , 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER DRUM W/ AXLE (MAR"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model CWE23SP4MIW2

Near Ashland, NE 68003

Megan

Job Details: 05/18/2022

Unit not making ice but is dispensing water. Temperatures reflective of settings. OFFICE will call to reschedule and will return with new icemaker assembly.; dspstn on spec-tagged invntry: 1 RPWFE WATER FLTR

We serviced a

LG DISHWASHER

Model LDF5545WW

Near Omaha, NE 68164

Megan

Job Details: 05/18/2022

"Unit display begins flashing, clicking, and beeping shortly after starting a normal wash cycle though completes wash cycle and cleans well. All other cycles turned off shortly after start up. Replaced main pcb, ran test cycle 5 mins then canceled and drained fine. Customer began a wash cycle and unit again started flashing and clicking during cycle. Will order user interface.Will call to reschedule when parts are in.; ordrng 1 LDF5545SS (UI assembly), dspstn on spec-tagged invntry: 1 AGM76149901 LATCH"

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Urbandale, IA 50322

Mike

Job Details: 05/18/2022

"Ordering new spray.; ordrng 1 AGB73092801 (Lower spray arm dsm), dspstn on spec-tagged invntry: 1 5221DD1001E VALVE 12V"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Lincoln, NE 68516

Kevin

Job Details: 05/18/2022

"Thawed out and working now. 2nd time in a month they have thawed the fresh food evaporator, whirlpool has a bulletin for new control that make evaporator fan run longer to help melt the frost. Also talked about possible evap cover and thermistor. Ordering control ; ordrng 1 W11509096 (Control UI), dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Crete, NE 68333

Kevin

Job Details: 05/18/2022

"Thawed fresh food evaporator, installed sensor,evaporator cover and leak kit. Installed case filter asm but no water line to unit. But now air wont leak in the open hole in the back. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , 1 DA82-02869A FILTER CASE , and 1 DA97-13757A EVAP CVR"

We serviced a

LG WASHER

Model NOT AVAILABLE

Near Omaha, NE 68124

Vince

Job Details: 05/18/2022

Customer canceled repair.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

MAYTAG REFRIGERATOR

Model M1BXXGMYM00

Near Omaha, NE 68136

Darrin

Job Details: 05/17/2022

Customer states that unit freezing food in fridge. Put unit is test mode and found that all components are working. Pulled freezer evap and there was no frost pattern at all. Unit has a sealed system issue. Customer want to buy a new unit. Thanks.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near Omaha, NE 68135

Darrin

Job Details: 05/17/2022

"Installed icemaker kit water leakage kit back wall. Lower icemaker bail ate is broken off so turned that icemaker off. Please allow 24 hours to get tor set Temps and for ice bucket to fill. Tha KS. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , 1 DA97-12608A COVER-EVAP , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Omaha, NE 68138

Darrin

Job Details: 05/17/2022

"Customer stated that icemakernis working randomly. Hooked up Gass and unit had an icemaker error code. Replaced icemaker did hass test. Please allow 24 hours for ice bucket to fill. Thanks. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , and 1 DA97-15217D ICEMKR"

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Gretna, NE 68028

Darrin

Job Details: 05/17/2022

"Customer states that unit is not heating. Isnepcted and found a bead heating element. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE( , used 1 Wp35001247 (Element) from stock"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Polk City, IA 50226

Alex

Job Details: 05/17/2022

"Customer complaint is that unit is squeaking. Disassembled unit and found idler pulley locked up. Replaced idler and machine oiled all rollers. Reassembled unit and ran test with no noise present. Job complete.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2868TD8

Near Adel, IA 50003

Mike

Job Details: 05/17/2022

Ice room fan was unplugged causimg no ice production.

We serviced a

LG REFRIGERATOR

Model LRFDS3016S

Near Des Moines, IA 50315

Mike

Job Details: 05/17/2022

Replaced main pcb.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA36811409 R600 CMPRSR R600

We serviced a

LG REFRIGERATOR

Model LFXS26596D

Near Pacific Junction, IA 51561

Austin

Job Details: 05/17/2022

"Customer states unit cools intermittently. Will need new compressor & evap dryer. New compressor and dryer. Unit now operating properly. Please allow 24 hours for unit to return to normal operating temperature.; dspstn on spec-tagged invntry: 1 ACG73645004 CONDENSER 1 ADH73150210 DRIER UV , 1 ADL73762013 EVAP , and 1 TCA36811409 R600 CMPRSR"

We serviced a

SAMSUNG WASHER

Model WA52M7750AV/A4

Near Omaha, NE 68107

Austin

Job Details: 05/17/2022

Customer states unit will power on but wont wash. Replaced clutch; dspstn on spec-tagged invntry: 1 DC97-18439A CLUTCH ASM

We serviced a

FRIGIDAIRE FREEZER

Model PLFU1778ES5

Near Papillion, NE 68046

Austin

Job Details: 05/17/2022

Customer states not cooling. Replaced the cold control. ; dspstn on spec-tagged invntry: 1 5304513033 COLD CNTRL

We serviced a

LG RANGE/COOKTOP EL

Model LTG4715ST/00

Near West Des Moines, IA 50266

Mike

Job Details: 05/17/2022

Replaced lower oven convection burner tube and igniter. Also found customer had drip mats on bottom of ovens and in upper oven it was covering the lower air vents. Explained to her they need to be clear of any obstruction or it will cause issues.

We serviced a

THERMADOR OVENS ELECTRIC

Model ME301YP

Near Des Moines, IA 50309

Mike

Job Details: 05/17/2022

Replaced oven door handle.

We serviced a

LG REFRIGERATOR

Model LFX31945ST/00

Near Des Moines, IA 50320

Kris

Job Details: 05/17/2022

"Customer complaint of no cool found compressor has failed quoted no repair ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

BOSCH DISHWASHER

Model SHE3AR76UC/28

Near Pleasant Hill, IA 50327

Kris

Job Details: 05/17/2022

Customer complaint of dented door panel replaced panel done

We serviced a

SAMSUNG WASHER

Model WA45H7000AW/AA

Near Runnells, IA 50237

Kris

Job Details: 05/17/2022

Customer complaint of no drain found drain pump bad ordering part for return ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP

We serviced a

MIELE REFRIGERATOR

Model KF1801VI/45

Near Des Moines, IA 50309

Kris

Job Details: 05/17/2022

Customer complaint of lights not working controller bad ordering parts ; ordrng 1 9351830 (Control dsm)

We serviced a

LG REFRIGERATOR

Model LFXS32766S/00

Near Norwalk, IA 50211

Kris

Job Details: 05/17/2022

Customer complaint of frozen line cleared drain done ; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN

We serviced a

ZEPHYR RANGEHOOD

Model AK8100BS

Near Omaha, NE 68114

Travis

Job Details: 05/17/2022

Found line and neutral switched inside hood. Corrected and blower now operates properly.

We serviced a

LG REFRIGERATOR

Model LMXS30776D/02

Near Omaha, NE 68142

Travis

Job Details: 05/17/2022

"Customer states unit is not cooling properly. Temps are 37 and 60. Pulled unit forward on floor protection. Connected gauges. Pressures are -5 and 164 indicating restriction. Unplugged and let equalize. Equalized at 44 indicating leak. Removed fresh food evaporator cover. Found dye on evaporator. Will need new evaporator and filter drier. Installed new components. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 ACG73645004 CONDENSER 1 ADH73150210 DRIER UV , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SG/AA

Near Indianola, IA 50125

Rory

Job Details: 05/17/2022

Replaced both refrigerator doors for cosmetic damage

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Indianola, IA 50125

Rory

Job Details: 05/17/2022

Cleaned food blockage to drain pump instructed customer on proper maintenance of unit.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW and 1 DD97-00573A PLASTIC NUT DW 80

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Des Moines, IA 50320

Rory

Job Details: 05/17/2022

"Preformed icemaker update.; ordrng 1 DA92-00384B (Main PCB dsm), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SPEED QUEEN DRYER

Model ADGE9RYS117TW01

Near Des Moines, IA 50317

Rory

Job Details: 05/17/2022

Ordering door switch.; ordrng 1 D512973 (Door switch dsm)

We serviced a

ELECTROLUX WASHER

Model EFLS527UTT1

Near Omaha, NE 68164

Shannon

Job Details: 05/17/2022

Ordering door boot door boot and will clean pump when there ; ordrng 1 5304505004 (Door boot)

We serviced a

DACOR OVENS ELECTRIC

Model HWO230PS

Near Omaha, NE 68114

Shannon

Job Details: 05/17/2022

Bulb shorted out failing transformer cannot get out with one person tech help needed ; dspstn on spec-tagged invntry: 2 WB36X10163 LAMP HALOGEN 10W 12V

We serviced a

LG WASHER

Model WM3270CW

Near Urbandale, IA 50323

Dillon

Job Details: 05/17/2022

"Customer complaint is that unit was flashing in OE error code and was not draining the water. Found that the drain pump was the issue, I then quoted to replace. Job approved. I then swapped out drain pump and found that the machine is operating properly now. Job complete. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model PYE2300AYW

Near Omaha, NE 68104

Mark

Job Details: 05/17/2022

Customer states that unit turns off after 10 minutes. Unit needs new motor and blower wheel

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6301SR/AA

Near Council Bluffs, IA 51503

Kyle

Job Details: 05/17/2022

"Found bad ice maker. Replaced ice maker unit tests ok; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , and 1 DA97-15217D ICEMKR"

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Omaha, NE 68104

Mark

Job Details: 05/17/2022

"Customer states unit didnt spin out. Suspension needs replaced as tub is out of center; ordrng 1 W10780046 (Suspension), dspstn on spec-tagged invntry: 1 WPW10240513 STRIKE"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF8A

Near Omaha, NE 68134

Mark

Job Details: 05/17/2022

"Customer states dishes arent getting cleaned, unit needs spray arms replaced as they are cracked or clogged ; ordrng 1 5304507158 (Bottom arm) and 1 5304506740 (Middle arm), dspstn on spec-tagged invntry: 1 154844101 MOTOR KIT and 1 A00126401 PUMP ASSEMBLY"

We serviced a

FRIGIDAIRE OVENS ELECTRIC

Model FFGF3047LSF

Near Omaha, NE 68132

Mark

Job Details: 05/17/2022

Customer states that unit isnt heating after ignitor was replaced. Unit needs board replaced ; ordrng 1 5304518661 (Main board)

We serviced a

WHIRLPOOL RANGE/COOKTOP GS

Model WFG525S0HV

Near Omaha, NE 68110

Mark

Job Details: 05/17/2022

Customer states that unit isnt holding temps on bake.

We serviced a

BOSCH DISHWASHER

Model SHX3AR75UC/19

Near Omaha, NE 68112

Mark

Job Details: 05/17/2022

"Customer states unit would continue filling and wont turn off, inlet valve needs replaced and shut off valve replaced by plumber ; dspstn on spec-tagged invntry: 1 00622058 VALVE TIMED FILL"

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Omaha, NE 68152

Mark

Job Details: 05/17/2022

Customer states unit stops in middle of cycle and wont continue. Door is contacting cabinet fastener and preventing unit door from closing fully ; dspstn on spec-tagged invntry: 1 12008381 PUMP