Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

WHIRLPOOL WASHER

Model WTW4955HW

Near Council Bluffs, IA 51501

Kyle

Job Details: 03/16/2022

"Customer states unit will not agitate or spin. Inspected unit found transmission leaking oil causing belt to slip. Also transmission very noisy in spin. Unit will need transmission and belt; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 DRIVE SPLUTCH KIT , and 1 W10913953 ACTUATOR"

We serviced a

GE REFRIGERATOR

Model GSS25LSTCSS

Near Omaha, NE 68104

Mark

Job Details: 03/16/2022

"Customer states unit is making noise from rear, compressor needs replaced for noise but is otherwise running normally ; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Omaha, NE 68106

Jacob

Job Details: 03/16/2022

"Customer states Samsung ice maker stopped making ice. Installed new ice maker service kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02275B PCB , 1 DA97-12540K AUGER ASSY CASE MOTOR , 1 DA97-13718C ICE MAKER ASSY , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

BOSCH DISHWASHER

Model SHX5AVF5UC

Near Omaha, NE 68132

Kyle

Job Details: 03/16/2022

Installed new drain pump ran unit several times tests ok. Job complete; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN

We serviced a

GE DISHWASHER

Model GDF510PGJ0BB

Near Omaha, NE 68104

Hunter

Job Details: 03/16/2022

"Customer states that unit will not drain. Found fault in unit drain pump. Recommend replacement of pump. Customer approved repairs. Installed new pump, unit is now operating properly. Billed for repair. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WD19X25187 PUMP DRAIN KIT and 1 WD21X10519 FLOAT SWITCH FLOOD ASSY"

We serviced a

SAMSUNG OVENS ELECTRIC

Model NX58F5700WS/AA

Near Carter Lake, IA 51510

Hunter

Job Details: 03/16/2022

"Customer states that unit will not heat up on bake. Found fault in unit igniter. Recommend replacement of igniter. Customer approved repair. Installed new igniter, unit is now operating properly. Collected balance, job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT"

We serviced a

SAMSUNG WASHER

Model WF42H5200APA2

Near Omaha, NE 68112

Hunter

Job Details: 03/16/2022

"Customer states that unit is getting a 3E error code. Found fault in hall sensor. Recommend replacement of sensor. Customer approved repairs. Installed new sensor, unit is now operating properly. Collected balance, job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

LG REFRIGERATOR

Model LRFDS3016S/01

Near Omaha, NE 68118

Shannon

Job Details: 03/16/2022

"Craft ice maker stuck ; ordrng 1 Aeq73449901 (Craft ice maker), dspstn on spec-tagged invntry: 1 AEQ73449901 ICEMKR"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061UG/AA

Near Omaha, NE 68116

Derek

Job Details: 03/16/2022

"Inspected unit. Pressed power button on user interface and machine does not power on. Removed kick panel and opened junction box. Dmm shows electrical field near by. Back probed wire nuts and 120vac is supplied. Disconnected neutral wire nut, allowed pcbs to discharge, then remade connection. Pressing power button now allows machine to power on. Started rinse cycle to verify operation of machine and unit passes testing. Job is complete. ; dspstn on spec-tagged invntry: 1 DD81-02132A DOOR SWITCH"

We serviced a

SPEED QUEEN DRYER

Model ADEE8RGS173TW01

Near Omaha, NE 68022

Derek

Job Details: 03/16/2022

"Removed access panel and tech can see L1 wiring has become damaged at the heater assembly. Removed heater and found male terminal on heating coil damaged as well. Installed new element, thermal fuse, and cycling thermostat. Repaired wiring with supplied speedqueen kit, and ran testing with repair made. Dryer is cycling heat without issue. Job is complete. ; dspstn on spec-tagged invntry: 1 61927 HEATER ASM 240V"

We serviced a

LG REFRIGERATOR

Model LFXS24623S

Near Omaha, NE 68022

Derek

Job Details: 03/16/2022

"Inspected unit. Temperatures are proper. Inspected water system. When paddle is pressed, machine takes about half a second before dispensing. Disassembled water distribution system and tested electronically. Pcb does not trigger distribution valve to open for a half second after paddle is pressed. Tech believes operation of system is proper and no repairs are needed. Job is complete."

We serviced a

WHIRLPOOL RANGE/COOKTOP EL

Model WFC150MOEW3

Near Omaha, NE 68164

Shannon

Job Details: 03/16/2022

Tenant is sick want to reschedule ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR and 1 WPW10308477 ELMNT-BAKE

We serviced a

GE DISHWASHER

Model GDT580SMF4ES

Near Omaha, NE 68116

Derek

Job Details: 03/16/2022

"Inspected unit. Started wash cycle and observed operation of machine. Plugged newfi diagnostic tool into machine and monitored performance. Found temperature thermistor reading 200 degrees inside machine, when water temperature is actually 75 degrees or so. No failures of performance are seen and machine successfully fills, circulates, opens detergent module then drains out. Replaced water float and temperature sensor assembly and newfi now reads temperature at 70 degrees. Ran heater diagnostic test and verified that the heater will properly energize and bring water temperature up. Job is complete. ; dspstn on spec-tagged invntry: 1 WD15X26140 VLV 1 WD19X25187 PUMP DRAIN KIT , and 1 WD21X10519 FLOAT SWITCH FLOOD ASSY"

We serviced a

MAYTAG DRYER

Model MDE3000AYW

Near Omaha, NE 68164

Derek

Job Details: 03/16/2022

"Inspected dryer. Started machine and blower noise is present. Drum is tumbling smoothly and the heater is getting hot. Disassembled dryer and removed door. Found blower wheel broken in half and laying inside ducting. Removed blower pieces and vacuumed machine out. Installed new blower wheel, reassembled, and verified smooth operation. Went outside of home and found venting flowing smoothly, with no need for a clean out. Job is complete. ; dspstn on spec-tagged invntry: 1 306508 DRUM SLIDE 1 33001790 WHEEL,BLOWER , 1 4392065 DRUM DRIVE KIT (FSP) , and 1 W10410997 MOTOR AND ASSY."

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESG/AA

Near Papillion, NE 68046

Brandon

Job Details: 03/16/2022

"Unit was actually leaking from the evaporator. The ice maker was working perfectly! Tested the drain and it was not froze over but the drains needed replaced as they were coagulated causing a back up in the drain to have water drain under the crispers. Recommended cleaning the condensing coil and replacing the drains. Customer will clean their own coil and wanted to buy the drains. Consulted about if unit freezes up again or starts leaking that it would need a new heat probe, defrost sensor and new evaporator cover depending if it was damaged by ice build up. Tested the drain to see if it was frozen and found it to be clear and open. Unit is working properly. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 DA82-02696A ICEMKR UPDATE , used 1 Da82-01415a ( Water leakage update) from stock"

We serviced a

SPEED QUEEN DRYER

Model ADE4BRGS175TW01

Near Omaha, NE 68116

Shannon

Job Details: 03/16/2022

"Replace vent section and elbow on right hand dryer clean both vents to roof verified with ladder two vents cleaned also hook up left dryer was not hooked up ; dspstn on spec-tagged invntry: 1 61928 HEATER ASM 208V and 1 964P3 ELEM 240V , used 1 4396010rp (Vent), 1 4396006rw (90 elbow), and 1 VENTCLEAN from stock"

We serviced a

GE OVENS ELECTRIC

Model JTP90SM1SS

Near Omaha, NE 68022

Derek

Job Details: 03/16/2022

Inspected oven. Started bake cycle and removed console. 0a is consumed on bake and broil. Relays are clicking off and on. Verified 240vac is supplied to pcb. Double line break relay appears to be faulty. Tapped on relay and relay became unstuck. Machine now consuming 14a and 9a while heating each element. Allowed preheat to reach full 350 degree set point. Machine has a faulty computer. Quoted for repair and customer approved. Will order part and return ASAP. Job is not complete. ; ordrng 1 WB27T10915 (Pcb)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68116

Derek

Job Details: 03/16/2022

"Customer has machine unplugged and fully thawed so no codes can be called. Disassembled factory original 2014 room and discarded components. Cut nibs, installed y clips, sealed room, installed g auger, and 2021 ice maker. Pulled fridge and adjusted the water line. Replaced pcb and plugged unit back in. Machine powers on and begins cooling. Ice maker completes harvest and fill. Job is complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02663A PCB , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14474C ICE BCKT 12604D , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63T8951SS/AA

Near Hickman, NE 68372

Ali

Job Details: 03/16/2022

During inspection the unit was displaying a C-F0(induction cooktop error). Removed the induction cooktop and gained access to the generator boards and inverter boards. The fuse on the inverter board was blown. With the unit being a induction cooktop both generator boards and inverter boards will need to be replaced. Once the parts have been received office will call to reschedule.Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; O-emld tckt

We serviced a

KENMORE REFRIGERATOR

Model 795.7402341

Near Lincoln, NE 68520

Kevin

Job Details: 03/16/2022

"Unit running no cool. .6 amp draw and 160v. Gave est for new compressor,ff evap,and drier. Installed new parts and unit held vacuum. Recharged with r134a. Unit tests good. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341415 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

BOSCH DISHWASHER

Model SHP65TL5UC/02

Near Lincoln, NE 68506

Kevin

Job Details: 03/16/2022

Not filling sometimes caused the spray motor to make noise Al the time. Also door cables broke.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lincoln, NE 68522

Kevin

Job Details: 03/16/2022

"Found box packing still under unit. After 2 years of tub banging on cardboard packing. It broke wires and connectors causing a motor error. Ordering harness. ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 DRIVE SPLUTCH KIT , and 1 W10913953 ACTUATOR"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF630PSMSS

Near Lincoln, NE 68531

Kevin

Job Details: 03/16/2022

Tried a door seal to stop the leak out of the top right of door. Unit still leaking. Unit has no legs on unit and can not be adjusted. Also trim under countertop makes unit unable to have legs. I pulled unit out a bit and shimmed the front right leg up and ran unit. That seems to have stopped the leak customer going to contact builder.

We serviced a

LG REFRIGERATOR

Model LRFXS2503D

Near Lincoln, NE 68505

Kevin

Job Details: 03/16/2022

Found loose waterline at valve in left door. Water would leak and follow freezer seal to the right bottom corner and drip on floor.

We serviced a

MAYTAG REFRIGERATOR

Model ASD2325KEB

Near Omaha, NE 68164

Shannon

Job Details: 03/16/2022

0 in freezer 36 in fridge Found failed inlet valve gave est ok to repair picked up valve install and test also vacuumed condensor coils 24 hours for ice ; pckd up 1 Wp67006531 (Inlet valve)

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Bellevue, NE 68123

Austin

Job Details: 03/16/2022

Customer states unit will not power on. Customer will need an electrician. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SR/AA

Near Des Moines, IA 50322

Mike

Job Details: 03/16/2022

Unit getting c23 condenser fan error. Found mouse stuck in condenser fan causing unit to stop cooling.

We serviced a

KITCHENAID WASHER

Model KAWS677EQ0

Near Omaha, NE 68132

Kyle

Job Details: 03/16/2022

Customer states unit not spinning. Inspected unit found bad lid switch. Replaced lid switch unit tests ok. Job complete; used 1 3949247V (SWITCH) from stock

We serviced a

LG WASHER

Model WT7300CW

Near West Des Moines, IA 50266

Mike

Job Details: 03/16/2022

Installed new water inlet valve assembly.

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Omaha, NE 68154

Derek

Job Details: 03/16/2022

"Inspected dryer. Started cycle with lid removed and 5a is consumed. Removed console and door. Tested heating element, thermostat, and thermal fuse and none are failed. Turned dryer on and found 120vac from motor present, but 0vac from pcb. Checked wiring over and found connector has failed at the thermal cut out fuse and at the thermostat. Explained findings to customer who approved techs suggestion of repairing the wire harness. Cut back damaged wiring and installed new connectors and wire where needed. Ran new test of machine and heater is now glowing red hot and is consuming 21.5a across L2 wire. Machine checks out and cycles heat. Job is complete. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

GE WASHER

Model GTWS8655D0MC

Near Omaha, NE 68135

Shannon

Job Details: 03/16/2022

Inspect unit with nufi fabric softer coming out when tested put in about 45 ounces of softener in bulk tank all test ok today

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT21S6JW3

Near Omaha, NE 68104

Mark

Job Details: 03/16/2022

"Customer states unit isnt cooling well, system leak and unit needs new evap and compressor"

We serviced a

THERMADOR OVENS ELECTRIC

Model SCD302TP

Near Omaha, NE 68136

Vince

Job Details: 03/15/2022

"Customer states that ovens will not work, no display. Found damaged wiring. Repaired wiring. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince!"

We serviced a

SAMSUNG DISHWASHER

Model DW80R7060US/AA

Near Lincoln, NE 68516

Kevin

Job Details: 03/15/2022

Thinks loading maybe issue. Does not leak all the time but leaked when a pan was in front right bottom. Installed seal. And tested twice. All working.

We serviced a

SAMSUNG MICROWAVE OVEN

Model MG11H2020CT/AA

Near Lincoln, NE 68516

Kevin

Job Details: 03/15/2022

Getting stuck in latch body. Ordering latch body; ordrng 1 DE96-00115H (Latch body)

We serviced a

AMANA DISHWASHER

Model ADB1400AG

Near Lincoln, NE 68503

Kevin

Job Details: 03/15/2022

"Unit not draining. Drain line clogged at disposal, gave est. to clean customer oked. Cleaned drain line. Unit still not draining pulled drain pump off and found impeller has broke off shaft of motor. Needs drain pump. ; ordrng 1 W10876537 (Drain pump), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

SAMSUNG REFRIGERATOR

Model RF217ACPN

Near Lincoln, NE 68521

Kevin

Job Details: 03/15/2022

"Care taker said only thing they wanted to know was how to change the temperature on the controls. Showed her how and tried to call ms may. No answer, as far as the not making ice. Customer needs a plumber to install a water line to unit. Then it will make ice. House has no existing water line or holes. It was my understanding when we did the icemaker repair the unit did not have a water line and they wanted the icemaker replaced because it was ripped out and had wires hanging down."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHAXLS01

Near Lincoln, NE 68526

Kevin

Job Details: 03/15/2022

"Found compressor not running, bad start relay. Installed new relay, now cooling. ; used 1 8201786 (Start relay) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS28968S

Near Omaha, NE 68134

Kyle

Job Details: 03/15/2022

"Customer states unit not cooling properly. Inspected unit found system was overcharged. Evacuated system vacuumed down to 470 microns then recharged with 55 grams r600a. Tested unit pressures look ok cooling system is working properly. Found unit also has issue with damper not opening correctly. Unit will need multiduct assembly ordered part will need to schedule return visit when it arrives; ordrng 1 ADJ74812501 (Multi duct), dspstn on spec-tagged invntry: 1 TCA36811409 R600 CMPRSR"

We serviced a

THERMADOR DISHWASHER

Model DWHD650WFP/15

Near Ashland, NE 68003

Ali

Job Details: 03/15/2022

During inspection the unit had abnormal feedback at the user interface. Once I was able to utilize the user interface I ran the unit in a diagnostic mode. There was no error codes. Ran the unit in a normal cycle and unit was working properly. Pulled the unit utilizing my floor protection and confirmed there was no signs of any leaks. I reprogrammed the unit and ran a quick wash cycle. Unit completed the cycle properly. Unit is operating properly. If the issue comes back we will need to order a main control board and user interface. Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali and Megan!; dspstn on spec-tagged invntry: 1 00628334 INLET VALVE DW and 1 00631200 PMP-DRN

We serviced a

SAMSUNG WASHER

Model WF50R8500AV/US

Near Gretna, NE 68028

Ali

Job Details: 03/15/2022

Removed the original damper suspension and installed 4 new suspension and dampening pads. Ran diagnostics to confirm unit now operating properly as well HAAS overall check up confirmed passed.Job complete. Thanks for choosing Hometown Hero Appliance Repair. . Ali and Megan!

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Gretna, NE 68028

Ali

Job Details: 03/15/2022

Removed the old sump pump assembly and soap dispenser assembly. Installed the new sump and soap dispenser assembly. Ran multiple cycles and confirmed there was no signs of any leaks. Unit is now operating properly.Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali and Megan!; dspstn on spec-tagged invntry: 2 W10861000 DISPENSER ASSY

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PLRU1777DS0

Near Omaha, NE 68136

Ali

Job Details: 03/15/2022

Removed the old cold control assembly and installed the new cold control assembly. Confirmed the cold control as working properly. Unit is now operating properly. Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali and Megan!

We serviced a

WHIRLPOOL WASHER

Model WFW92HEF80

Near West Des Moines, IA 50265

Mike

Job Details: 03/15/2022

Replaced drain pump.

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Clive, IA 50325

Mike

Job Details: 03/15/2022

"Ordering new control panel.; ordrng 1 Dc92-01607g (Control panel dsm), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101N MTR-BLWR ASM , 1 DC93-00634A IDLER ASM , and 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050UG/AA

Near Urbandale, IA 50323

Mike

Job Details: 03/15/2022

Adjusted leveling.; ordrng 1 De64-02629a (Grille drop ship to customer)

We serviced a

LG DISHWASHER

Model LDF5545ST

Near Omaha, NE 68122

Hunter

Job Details: 03/15/2022

"Customer states that unit will not properly power on or maintain power during cycles. Found fault in unit door switch. Recommend replacement of door switch. Customer approved repairs, installed new switch. Unit now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 AGM76149901 LATCH"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Omaha, NE 68144

Hunter

Job Details: 03/15/2022

"Customer states that unit will leak from door. Found crack in door boot. Recommend replacement of door boot, customer approved repair. Installed new door boot, unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"

We serviced a

GE DISHWASHER

Model PDT775SYN2FS

Near Bondurant, IA 50035

Mike

Job Details: 03/15/2022

Installed tub trim and reinstalled dishwasher.

We serviced a

SAMSUNG DISHWASHER

Model DW80K5050UG/AA

Near Omaha, NE 68022

Shannon

Job Details: 03/15/2022

Return with board and fill hose install test ok ; dspstn on spec-tagged invntry: 1 KDW672PP D/W CONN 6'

We serviced a

GE MICROWAVE OVEN

Model SCA1001KSS02

Near Omaha, NE 68116

Shannon

Job Details: 03/15/2022

Return with parts install mag diode and coupler unit not has turntable working and boils water test ok credit given from previous ; dspstn on spec-tagged invntry: 1 10QBP1006 USE 6324W1A001L and 1 DE59-00002A DIODE

We serviced a

U-LINE ICEMAKERS - GRID

Model U-BI1215S-00A

Near Johnston, IA 50131

Mike

Job Details: 03/15/2022

Replaced ice maker and water inlet valve.

We serviced a

SUB ZERO REFRIGERATOR

Model BI-48SD/O

Near Council Bluffs, IA 51503

Travis

Job Details: 03/15/2022

Installed updated dispenser flapper heater kit. New water and air filters. Cleaned condenser. Unit is now operating properly. ; used 1 CONDCLEANHI (CONDENSER CLEAN HI END ADD O) from stock

We serviced a

LG REFRIGERATOR

Model LFXS32766S

Near Omaha, NE 68134

Travis

Job Details: 03/15/2022

Unit had not produced ice. Tried manually cycling. Ice maker would not respond. Unplugged and replaced display board. Plugged back in. Ice maker cycled on its own and filled with water. Unit should produce ice and no longer randomly dispense water. Called customer. Again told them I would leave dispenser locked and advised them to do the same when they are not home for a while.

We serviced a

GE MONOGRAM MICROWAVE OVEN

Model ZSC2001FSS01

Near Bennington, NE 68007

Travis

Job Details: 03/15/2022

Customer states knob does work to change setting but can get unit to start. Inspected unit. Knob does rotate through settings but when pushed will start. Slid unit forward and removed top cover. Inspected internal. Corrosion on selector pcb. Cleaned connections. Unit now is operating properly.

We serviced a

LG REFRIGERATOR

Model LSXS26326S

Near Omaha, NE 68122

Travis

Job Details: 03/15/2022

Tech was assigned as a helper;

We serviced a

ELECTROLUX WASHER

Model EIFLW55HIW0

Near Council Bluffs, IA 51501

Austin

Job Details: 03/15/2022

Customer states unit is loud. Unit will need a back half.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Earlham, IA 50072

Alex

Job Details: 03/15/2022

"Customer states that units ice maker is frozen up and wont work. I inspected unit and found ice build up in ice room. Unit is in need of new ice maker update kit. Which consists of new ice maker. Y clips. New control board. RTV sealing the ice room and new drain tube on auger. I defrosted ice room and dried out all moisture. I removed old ice maker. Removed auger. Rtvd the room and added y clips. Checked water line positioning and adjusted as needed. Previous auger locking clip was broken off so I replaced it slid in ice maker. I then pulled unit forward on floor protection and installed new control board. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT 12604D , used 1 DA97-12540G (AUGER (DA97-12540A)) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TS9

Near Des Moines, IA 50321

Alex

Job Details: 03/15/2022

"Customer complaint is that unit is not making ice and when it actually does, it is slow to produce. I checked temps and temps are ok. I put fridge in diagnostic mode and tested the harvest. Icemaker is only rotating 45 degrees, not enough to dump ice. I felt inside the tray and found ice cubes were still inside of the tray. I put a Tupperware container under icemaker and forced fill, ice maker is properly filling. Customer was sent new ice maker. I removed old ice maker and installed new one. I tested harvest and icemaker is now rotating properly during harvest. I then tested fill again and unit is getting appropriate amount of water. Put all pieces of outer ice maker back onto unit. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near West Des Moines, IA 50266

Alex

Job Details: 03/15/2022

"Customer complaint is that ice maker is not working. I checked temps in fridge and freezer and everything is ok. Customer states ice bucket is difficult to remove. I removed icemaker and saw clear ice all along the bottom, no rime ice build up. I steamed out ice room and removed icemaker. I found the right Y clip bent out of place, causing water to run off into ice room. I removed auger and dried out ice room. I used rtv to seal up ice room and reinstalled the auger. I straightened y clips and put ice maker back in. I noticed a crack in the ice bucket so I put new ice bucket in. I ran icemaker test and ice maker is harvesting and filling properly. Job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"

We serviced a

GE REFRIGERATOR

Model PYE22KMKBES

Near Omaha, NE 68144

Brandon

Job Details: 03/15/2022

"Unit had a communication error between boards and had an update available to fix the error. Error was causing ice maker to not function. Updated the boards and unit cycled the ice maker. Everything is working as intended. Thank you, from your Hometown Hero, Brandon!"

We serviced a

GE WASHER

Model GTW220ACK4WW

Near Omaha, NE 68137

Brandon

Job Details: 03/15/2022

"Unit had a new control board, verified unit had proper personality set for the specific unit. Found the lid lock unresponsive in diagnostics. For unit to go into spin cycle which is also when it drains it needs to lock the lid. Failed lid lock needs replaced to get unit working again. Thank you, from your Hometown Hero, Brandon!"

We serviced a

SPEED QUEEN WASHER

Model AWN63RSN115TW01

Near Omaha, NE 68137

Brandon

Job Details: 03/15/2022

"Unit is working properly. Checked hot and cold water valves and temperatures. Unit fills every time and all other functions are working correctly. Only problem found was the reported noise coming from the unit which is the bearings that are worn out making the loud grinding and popping noises. Unit will need a tub seal and bearing replacement kit installed. Thank you, from your Hometown Hero, Brandon!"

We serviced a

GE REFRIGERATOR

Model GNE25JSKFFS

Near Omaha, NE 68130

Brandon

Job Details: 03/15/2022

"Unit was over flowing the ice maker. Unit has a specific service bulletin pertaining to the exact issue. Replaced ice maker and it went through original test cycle but could not get it to cycle again. Called tech line and they said to just let it get cold and it should self cycle. Give unit 24 hours to make ice. Thank you, from your Hometown Hero, Brandon!"

We serviced a

LG DISHWASHER

Model LDF7561ST

Near Omaha, NE 68135

Brandon

Job Details: 03/15/2022

"Replaced drain pump and tested unit. Unit now drains! Thank you, from your Hometown Hero, Brandon!"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061US

Near Omaha, NE 68135

Brandon

Job Details: 03/15/2022

"Fixed the door and showed customer about the adjusters on the top rack. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 DD81-02132A DOOR SWITCH"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT665SSN3SS

Near Clive, IA 50263

Kris

Job Details: 03/15/2022

Customer stated top control was broke ge sent part replaced panel

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP EL

Model JB645RK7SS

Near West Des Moines, IA 50266

Kris

Job Details: 03/15/2022

Customer states hot burner light is on replace burner done

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7551SG/AA

Near Urbandale, IA 50323

Kris

Job Details: 03/15/2022

Customer stated unit is tripping breaker problem with the house

We serviced a

GE REFRIGERATOR

Model PSCF3TGXAFBB

Near Omaha, NE 68154

Derek

Job Details: 03/15/2022

"Inspected machine. Freezer 6-9 degrees and fridge is 42-46 degrees. Removed ice bin and ice maker is in resting home position. Checked mold and ice maker mold is empty. Checked fill tube and ice maker fill tube is frozen. Used steamer to thaw line and started forced test of ice maker. Ice maker properly fills with water but water flow is slow into machine. Explained findings to customer and suggested that inlet water valve and and possibly the water shut off will need replaced. Customer declined repairs as she does not want her fridge pulled out of cabinet. Cabinet used to house a subzero fridge and this sxs was placed into cutout. Cutout in floor is difficult to lift machine up and out of, and customer is concerned about damages. Job is complete. ; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR (IM6D)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Omaha, NE 68116

Derek

Job Details: 03/15/2022

"Inspected unit. 14e, 15e, 22e, 25e, 39e, 40e, and 61e errors are present. Customer has another repair company returning with parts to address 22e and 25e error codes. Removed ice bin from machine and room is significantly frozen. Ice maker and auger assemblies are unplugged, allowing no defrost to occur for 3+ years. Removed components and found wire cover missing from machine and found rear air ducting melted from use of hairdryer to previously thaw machine. Removed as much damaged plastic as possible, adjusted y clips, and adjusted cooling loop as it has moved sideways. Sealed room and installed new k auger. Installed new ice maker. Pulled fridge and adjusted waterline to appropriate depth. Replaced main pcb and verified machine powers on and begins cooling again. Removed drain lines behind fridge and verified they are not clogged. Test cycled ice maker and operations are correct. Reused factory bin as it has a push button release, and new bins do not utilize that release mechanism. Checked ice route and replaced it with new due to damaged seal. Job is complete and 22e is the only code remaining. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02275B PCB , 1 DA97-12540K AUGER ASSY CASE MOTOR , 1 DA97-13718C ICE MAKER ASSY , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

LG WASHER

Model WT4870CW

Near West Des Moines, IA 50265

Alex

Job Details: 03/15/2022

Customer complaint is that the agitator came off durning a wash cycle. I removed agitator cover cap and found the agitator plate to be very loose. I used my impact drill to tighten down the nut. Customer put some jeans in the washer and we ran a quick cycle. About 7 min into cycle we heard a loud noise for a few seconds. I slid unit out and removed back cover. We ran another quick cycle but noise is no longer present. Customer can call back if noise reappears. Job complete. ; dspstn on spec-tagged invntry: 1 AEN73131406 CLUTCH ASM

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US/AA

Near Urbandale, IA 50323

Alex

Job Details: 03/15/2022

"Customer complaint is that unit makes excessive noise while circulating water. Ran a test cycle and drain pump if fine but the circulation motor is humming very loudly. We shut off power at breaker and I disconnected drain line and turned off water. I slid unit out and tilted on its back. I removed the old motor and replaced with new one, making sure all connections were made and worm clamps were tight. I put bottom cover back on and reconnected drain line and turned on water. Turned breaker back on and tested unit. Sound no longer present. Job complete. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN , used 1 43263 (MSC CLAMP) from stock"

We serviced a

LG WASHER

Model WM2501HWA

Near Council Bluffs, IA 51503

Kyle

Job Details: 03/15/2022

Replaced hall sensor. Ordered new rotor; ordrng 1 4413ER1003B (Rotor)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8RFF

Near Bennington, NE 68007

Travis

Job Details: 03/15/2022

Replaced leaking evaporator. Vacuumed and recharged unit. Now operating properly. Repair covered under service guarantee. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV

We serviced a

SAMSUNG DRYER

Model DV45K6500EV/A3

Near Waukee, IA 50263

Kris

Job Details: 03/15/2022

Customer stated unit will not shut off by itself replaced control

We serviced a

HOTPOINT DRYER

Model HTDX100GM2WW

Near Omaha, NE 68134

Mark

Job Details: 03/15/2022

"Customer states there was a flash of light on start, start switch needs replaced"

We serviced a

JENNAIR RANGE/COOKTOP EL

Model CCE406B

Near Omaha, NE 68132

Mark

Job Details: 03/15/2022

"Customer states unit isnt heating on front burners, front switches, right front receptacle and burner need replaced ; ordrng 2 W11121640 (Infinite switches)s and 1 12001676 (Receptacle) and 1 WPY04100166 (8 burner), dspstn on spec-tagged invntry: 4 12001676 RECEPT 2 715877 PAN,6 , 2 W10900107 SWITCH-INF , 1 W11120795 SWITCH,INF Y703147 , 2 WPY04100165 ELEM 6 DELTA , and 2 WPY04100166 ELEM 8 DELTA"

We serviced a

GE REFRIGERATOR

Model GFE28GMKFES

Near Omaha, NE 68122

Hunter

Job Details: 03/15/2022

"Customer states that unit is not cooling in FF section. Found build up of ice in drain tube. Cleared ice build up and repositioned drain heater. Unable to recommend repair at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WR60X26866 MTR- NEEDS NEWFI UPDATE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA

Near Omaha, NE 68124

Jacob

Job Details: 03/15/2022

"Customer states Samsung ice maker stopped making ice. Installed new ice maker service kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA92-00592A PCB-MAIN , 1 DA97-14474C ICE BCKT 12604D , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

LG REFRIGERATOR

Model LSXS26396S

Near Omaha, NE 68107

Jacob

Job Details: 03/15/2022

Customer states lg fridge is not cooling. Installed new compressor and filter drier.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model GCRG3038AF

Near Omaha, NE 68107

Jacob

Job Details: 03/15/2022

Customer states gas oven is not lighting. Installed new gas valve and main board.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SR/AA

Near Omaha, NE 68152

Hunter

Job Details: 03/15/2022

"Customer states that unit will not produce ice. Found fault in unit ice room. Recommend ice room update. Repair covered by manufacturer warranty. Installed new ice room update, please allow 24 hours for unit to produce ice. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"

We serviced a

WHIRLPOOL DRYER

Model CE2950XSW1

Near Omaha, NE 68132

Mark

Job Details: 03/15/2022

"Customer states unit is making noise while tumbling, idler, rollers, and belt need replaced ; dspstn on spec-tagged invntry: 2 349241T ROLLER SET 1 WP691366 IDLER PULLEY , and 1 4392065 DRUM DRIVE KIT (FSP)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW05

Near Council Bluffs, IA 51503

Kyle

Job Details: 03/15/2022

Customer states freezer door not shutting correctly. Inspected unit found top drawer not installed correctly and was hitting freezer door. I installed top drawer correctly verified door opens and closes properly. Ran unit through diagnostics verified no other issues. Job complete; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59J7630SS/AA

Near Omaha, NE 68104

Mark

Job Details: 03/15/2022

"Customer states control board caught on fire, unit needs new main board and wiring harness. ; eml tckt failed"

We serviced a

GE REFRIGERATOR

Model GTS18FBSARWW

Near Omaha, NE 68114

Mark

Job Details: 03/15/2022

"Customer states unit wasnt making ice and now is only making some ice at random, ice maker needs replaced ; dspstn on spec-tagged invntry: 1 IM6D ICEMAKER (MAY NEED ADAPTE"

We serviced a

WOLF RANGE/COOKTOP EL

Model DD36

Near Omaha, NE 68132

Mark

Job Details: 03/15/2022

"Customer states unit will now lower down into island, switches need calibrated"

We serviced a

GE PROFILE MICROWAVE OVEN

Model PT970SR3SS

Near Omaha, NE 68130

Vince

Job Details: 03/15/2022

"Return with parts. Installed new magnetron, transformer and tco. Unit now operating properly. Collected balance. Thank you, from your Hometown Hero, Vince!"

We serviced a

GE REFRIGERATOR

Model GSS25IFPDWW

Near Omaha, NE 68132

Mark

Job Details: 03/15/2022

"Customer would like condenser cleaned, vacuumed compressor, condenser fan, and condenser coils."

We serviced a

GE WASHER

Model GTWN4950L0WS

Near Omaha, NE 68131

Mark

Job Details: 03/15/2022

"Customer states unit is making a groaning sound in agitate, unit needs motor and gearcase assembly replaced"

We serviced a

GE WASHER

Model WASE4220A0AA

Near Omaha, NE 68157

Jacob

Job Details: 03/15/2022

"Customer states Ge washer will not agitate or spin. Unit will need a new main control board. ; dspstn on spec-tagged invntry: 1 WH12X10141 KIT LID SWITCH and 1 WH1X2026 BELT,WAS"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2454GRW

Near Bellevue, NE 68123

Jacob

Job Details: 03/15/2022

Customer states whirlpool fridge is not operating properly. Installed new fan motor and cleaned drain line. ; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN and 1 833697 MOTOR-COND

We serviced a

GE DISHWASHER

Model GDF630PGM3BB

Near Omaha, NE 68106

Jacob

Job Details: 03/15/2022

"Customer states Ge dishwasher making a loud noise. Installed new wash motor, job complete."

We serviced a

VIKING OVENS ELECTRIC

Model VEDO530SS

Near Bennington, NE 68007

Derek

Job Details: 03/15/2022

Removed door assembly from upper oven and laid assembly onto floor protection. Disassembled the door halves and accessed the hinges. One hinge is different than the other. Replaced both hinges and reassembled. Installed the door and verified door closure is proper. Job is complete.

We serviced a

GE REFRIGERATOR

Model GFE28HSHDSS

Near Bennington, NE 68007

Derek

Job Details: 03/15/2022

Inspected unit. Newfi is not operational for technician. Temperature of unit is warm in the upper portion of the fridge. Disassembled machine and removed 3 blade nidec fan. Fan is faulty. Installed updated 7 blade fan and verified operation. Job is complete. ; dspstn on spec-tagged invntry: 1 WR60X35205 MTR - WR60X26866

We serviced a

WHIRLPOOL BUILT MICROWAVE OVEN

Model WMH73521CS0

Near Bennington, NE 68007

Derek

Job Details: 03/15/2022

Inspected machine. Interlock switch brackets are broken. Provided quote for switch update and customer approved. Installed new interlock assemblies with additional 4th switch. Reassembled and verified operation. Job is complete. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK UPDATE KIT

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59T4321SW/AA

Near Omaha, NE 68106

Jacob

Job Details: 03/15/2022

Customer states Samsung oven is not keeping proper temp. Reset the unit and unit is operating properly.

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21M706BAS/AA

Near Papillion, NE 68133

Jacob

Job Details: 03/15/2022

Customer states Samsung microwave is not heating properly. Installed new magnetron and diode.; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Omaha, NE 68154

Shannon

Job Details: 03/15/2022

"Replace ice maker and inlet water line test ok ; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER , used 1 Wx08x10006 (Line) from stock"