We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near Johnston, IA 50131
Jeff
Job Details:
10/22/2021
Customer had a cosmetic issue with her Samsung frig door. I replaced the door under warranty. Thanks for choosing Hometown Hero Appliance Repair!
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Ankeny, IA 50023
Jeff
Job Details:
10/22/2021
"Customer states that their dryer makes a knocking noise during the rinse and spin cycles. Ran a test spin only with no clothes in the washer and the washer spun well with just a little vibration at slow speed. High speed spin sounded clean. Had customer add a typical load of clothes to the washer and ran a rinse and spin cycle. There was about 5 seconds of knocking noise during the slow spin before it reached a higher speed and the knocking disappeared. This is normal behavior for a front load washer on a pedestal. Advised customer to avoid very large and very small loads to avoid excessive knocking during low speed spins. If problem persists with normal loading, customer was quoted the cost of replacing the shock absorbers and informed that they could apply todays diagnostic fee to that quote for the next 30 days. ; dspstn on spec-tagged invntry: 2 DC66-00470A DAMPER and 2 DC66-00470B DAMPER"
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Omaha, NE 68134
Mark
Job Details:
10/22/2021
"Customer states unit leaked and soaked multiple towels, unit needs high loop on drain line; dspstn on spec-tagged invntry: 1 DD82-01588A VLV"
We serviced a
FRIGIDAIRE FREEZER
Model LFFU17F5HWL
Near Gretna, NE 68028
Vince
Job Details:
10/22/2021
"Customer states that unit is not cooling. Unit is in garage, when outside temperatures dropped, unit cooling better. Found sealed system failure. Customer would not like repair done. Collected service call. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2597AEM2
Near Ashland, NE 68003
Vince
Job Details:
10/22/2021
"Customer states that unit was not making ice properly. Is making ice now but would like checked out. Inspected unit. Found unit operating normally. No errors, unit passes diagnostic. Unit is operating properly. Collected service call. Thank you, from your Hometown Hero, Vince and Mark!; dspstn on spec-tagged invntry: 1 W10619951 TUBE-DRAIN and 1 W10882923 ICEMAKER"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Grimes, IA 50111
Dillon
Job Details:
10/22/2021
Returned with a thermistor. And then disassembled the unit and took the evaporator cover off and gained access to the old temp sensor. I then cut out the old temp sensor and spliced in a new temp sensor. Found that after I spliced the temp sensor in and check the temperatures on the unit I found it it was reading the correct temperature now. I then thought all of the waterlines out and found that the unit was dispensing water and not leaking any water anywhere. Job complete.
We serviced a
ZEPHYR REFRIGERATOR
Model PRW24C02BG
Near Indianola, IA 50125
Dillon
Job Details:
10/22/2021
Customer complaint is that unit is popping up with a BE error code and continuously beeps. Found the error code was an error between communication of the main control board in the sensors inside of the unit. I then called tech line and tech line informed me that a simple fix to this issue is to leave the unit unplugged for eight hours and then to plug the power back in. Informed customer to go ahead and leave the unit unplugged for eight hours and then plug unit back in. Will order parts if error keeps occurring.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Omaha, NE 68022
Shannon
Job Details:
10/22/2021
Replace inlet valve test ok ; dspstn on spec-tagged invntry: 1 W10648041 VALVE-INLT (W10872255)
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050
Near Omaha, NE 68138
Brandon
Job Details:
10/22/2021
"Unit is leaking from the sump assembly. Unit will need a new sump assembly to fix the problem. Thank you, from your Hometown Hero, Brandon!"
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model FPES3085KFG
Near Omaha, NE 68136
Brandon
Job Details:
10/22/2021
"Unit has a faulty temperature sensor and a bad relay board. Ordered parts and scheduled return! Thank you, from your Hometown Hero, Brandon! ; ordrng 1 316442119 (Relay board), dspstn on spec-tagged invntry: 1 316217002 SENSOR,OVEN PROBE"
We serviced a
GE REFRIGERATOR
Model GIE21GSHCSS
Near Omaha, NE 68135
Brandon
Job Details:
10/22/2021
"Part warrantied the ice maker as it was making weird sounds. Replaced the water valve as it was letting water by at a slow pace. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR (IM6D) and 1 WR57X10033 VALVE,REF(WR57X95)"
We serviced a
LG REFRIGERATOR
Model LDC22720ST
Near Omaha, NE 68106
Jacob
Job Details:
10/22/2021
"Customer states lg fridge is not cooling properly. Didnt find a complete frost pattern on evap, unit will need a sealed system rebuild. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF610PMJ6ES
Near Omaha, NE 68136
Brandon
Job Details:
10/22/2021
"Unit had a bad UI. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 WD21X10490 LATCH ASM and 1 WD21X23462 LOGIC BOARD"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2278UF5
Near Ankeny, IA 50021
Jeff
Job Details:
10/22/2021
"Customer states that only one batch of ice was made since my last visit. Ran a test on the icemaker fill and heard valve open but no water entering the ice mold. Steamed out the fill tube and ran test again - this time ice mold filled with water. Searched service bulletins and found common issue with fill tube freezing. Installed fill tube kit from Frigidaire. ; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN , ordrd 1 241920106 (Fill tube kit)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHI1835VS
Near Grimes, IA 50111
Mike
Job Details:
10/22/2021
Ordering new door and gasket ; ordrng 1 5304523138 (Gasket dsm) and 1 5303918867 (Door kit dsm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Blair, NE 68008
Mark
Job Details:
10/22/2021
"Customer states icemaker, auger, and paddle have been replaced. Door needs replaced due to wire harness breakage; dspstn on spec-tagged invntry: 1 EDR1RXD1 FILTER 1 and 1 W10873791 ICEMKR"
We serviced a
GE WASHER
Model GTW720BPN0DG
Near Blair, NE 68008
Mark
Job Details:
10/22/2021
"Customer states unit has lid lock error, lid lock isnt locking, needs replaced ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Blair, NE 68008
Mark
Job Details:
10/22/2021
"Customer states unit is chiming and not starting cycle, main control board needs replaced; dspstn on spec-tagged invntry: 1 WD21X10490 LATCH ASM 1 WD21X23462 LOGIC BOARD , and 1 WD21X24901 CONTROL"
We serviced a
SAMSUNG DISHWASHER
Model DW80R7060UG/AA
Near Blair, NE 68008
Mark
Job Details:
10/22/2021
"Customer thats auto open feature isnt functioning, door needs adjusted"
We serviced a
SPEED QUEEN DRYER
Model ADEE8RGS173TW01
Near Omaha, NE 68130
Darrin
Job Details:
10/22/2021
"Customer states that unit is making a squeaking noise. Pulled unit apart and recommended replacing both back wheels. ; dspstn on spec-tagged invntry: 2 WP37001042 CYLINDER ROLLER ASSY and 1 WP40111201 BELT,DRY"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2474QF3B
Near Omaha, NE 68142
Mark
Job Details:
10/22/2021
"Customer states unit wont turn off, leaking into sump base. Base needs replaced ; O-emld tckt"
We serviced a
MIELE DISHWASHER
Model G7591
Near Indianola, IA 50125
Dillon
Job Details:
10/21/2021
Customer complaint is that unit was popping up with an F 78 error code. I then found the unit was coming up with the air code so I called Mile tech-support. Tech-support informed me that this product happens with brand new units because the circulation pump gets stuck from sitting so long. They then informed me to put boiling water with some rinse aid into the unit to loosen the circulation pump. I found that after doing this step that the unit was operating properly. Job complete. 11064333
We serviced a
LG REFRIGERATOR
Model LMXS27626S/01
Near Lincoln, NE 68526
Ali
Job Details:
10/21/2021
"Tapped into system and got high side pressure at 56.8 and low side at 66.9 indicating a failed compressor. I reclaimed a full charge worth of refrigerant. Unit will need the compressor, and drier replaced. I removed old compressor and drier from unit. I then installed and welded in new compressor and drier. Then proceeded to pressurize system with nitrogen to 250 psi. I checked all welds with bubble leak detector and no leaks were found. Next I vacuumed down the system for 30 minutes and achieved a 496 micron vacuum. I updated main pcb software for new compressor. After removing vacuum, pump the vacuum settled out at 1491 microns. Vacuum holding steady. I then recharged system with 5.11oz of r134 a refrigerant. Unit is now running and beginning to blow cold air. Allow 24 hours for unit to cycle temps back down to normal. Job complete.Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; used 1 ADH73150210 (DRIER UV), and 1 TCA38151706 (R134 CMPRSR R134) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021QS1
Near Lincoln, NE 68521
Kevin
Job Details:
10/21/2021
"Needs fan motor. 120volts, not turning. ; ordrng 1 242077705 (Motor), dspstn on spec-tagged invntry: 1 240597203 SENSOR"
We serviced a
GE DRYER
Model DSKS433EBWW
Near Lincoln, NE 68506
Kevin
Job Details:
10/21/2021
Replaced knob
We serviced a
GE DRYER
Model DCVH515EF0WW
Near Omaha, NE 68132
Brandon
Job Details:
10/21/2021
"Found no thumping noise. Nothing wrong with unit besides a slight squeak was from some loose bolts. Tightened all the bolts on the unit. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 WE09X27634 FELT 1 WE14M124 BRG ONLY WE49X21874 , 2 WE1M1067 BEARING SLIDE (GRN) , and 2 WE1M504 SLIDE DRUM (WHT)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Urbandale, IA 50263
Jeff
Job Details:
10/21/2021
Replaced flex door on new fridge due to cosmetic issue.
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBW1
Near Omaha, NE 68136
Darrin
Job Details:
10/21/2021
"Customer states that the unit is leaking on the left side of the machine. Inspected unit for codes. 10 1. 8 2. Both of these are working just fine. Would recommend replacing the door gasket. ; ordrng 1 W11177741 (Gasket), dspstn on spec-tagged invntry: 1 W11175771 VALVE and 1 WPW10780877 PMP-MTR ASM"
We serviced a
GENERAL ELECTRIC STACK WASH/DRY
Model GUD27ESSM1WW
Near La Vista, NE 68128
Brandon
Job Details:
10/21/2021
"Customer could not make it in time for appointment, rescheduled appointment. Thank you, from your Hometown Hero, Brandon! ; schdld next appmnt for 10/28 THU 10-1"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Lincoln, NE 68507
Ali
Job Details:
10/21/2021
Installed the new chute door gasket. Unit is now operating properly.Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali!
We serviced a
SAMSUNG WASHER
Model DC6802807A06
Near Lincoln, NE 68512
Kevin
Job Details:
10/21/2021
Found unit unhooked and drain line off. Said unit in storage for 6 months or so. Unit didnt drain. Powered drain pump and impeller is broke. Gave est install and fix pump. Went with just pump replacement. Installed new pump. ; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR and 1 DC31-00187A DRAIN PUMP
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Lincoln, NE 68516
Kevin
Job Details:
10/21/2021
"Freezing items in ff section. Customer has had full Samsung repair in 2019. New icemaker kit. New evap cover and sensor new leak kit. Unit working good no errors. Gave est for evap cover and defrost sensor customer oked, installed parts. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12609C COVER-EVAP"
We serviced a
LG REFRIGERATOR
Model LMXS28626S
Near Omaha, NE 68022
Shannon
Job Details:
10/21/2021
Replace door switch assy test ok
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF630PSM5SS
Near Omaha, NE 68104
Mark
Job Details:
10/21/2021
"Customer states unit isnt starting cycle, drain line need straightened and high loop"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Omaha, NE 68135
Jacob
Job Details:
10/21/2021
Customer states whirlpool dishwasher smells. Recommended running dishwasher cleaner through the unit. ; dspstn on spec-tagged invntry: 1 WX10X312 WASHER MAGIC 12 FL OZ
We serviced a
GENERAL ELECTRIC STACK WASH/DRY
Model GUD27ESSM1WW
Near La Vista, NE 68128
Brandon
Job Details:
10/21/2021
"Drum was grinding on heater brackets, adjusted parts and tested unit. Everything is now working properly. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 WE25X205 BEARING KIT"
We serviced a
GE REFRIGERATOR
Model PYE23PSDCSS
Near Omaha, NE 68154
Shannon
Job Details:
10/21/2021
"Found duck bills not draining and drain plugged inside of unit not allowing condensate drain to work gave est to repair ok to get going ; dspstn on spec-tagged invntry: 1 WR50X10068 DEFROST TSTAT L140 1 WR55X10025 SENSOR TEMP , and 1 WR60X26866 MTR- NEEDS NEWFI UPDATE"
We serviced a
GE DISHWASHER
Model PDW7880P00SS
Near Omaha, NE 68022
Shannon
Job Details:
10/21/2021
"Found failed door south gave est ok to replace per customer replace and test ok ; dspstn on spec-tagged invntry: 1 WD12X10163 DISPENSER , used 1 28qbp0496 (Door switch) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US
Near Waukee, IA 50263
Jeff
Job Details:
10/21/2021
"Customer states that her icemaker just wont stop making ice. It is located in the freezer and will make ice even after the ice bin is full and it will spill over into the rest of the freezer compartment. Ran a self test on the ice maker and it performed as it should. I obstructed the drop down arm and it partially turned the ice mold tray and did not fill. Its possible that the ice bin was in backwards so I instructed the customer on which end should be in the front. We will order a new ice maker and schedule a follow up visit to install it. During the next week, with the ice bin in the proper orientation, the customer may call back to cancel the appointment if the ice making stops once the bin is full.; ordrng 1 DA97-05037D (Ice maker - dm)"
We serviced a
HOTPOINT REFRIGERATOR
Model HPS18BTHFRWW
Near Omaha, NE 68106
Jacob
Job Details:
10/21/2021
Customer states unit is not cooling. Unit will need a sealed system repair.
We serviced a
LG REFRIGERATOR
Model LMXS30776D
Near Omaha, NE 68134
Shannon
Job Details:
10/21/2021
48 in fridge 17 in freezer pulled back panel uneven frost pattern recommend sealed system repair ; dspstn on spec-tagged invntry: 1 ADL74221802 EVAP
We serviced a
SAMSUNG DRYER
Model n/a
Near Omaha, NE 68154
Shannon
Job Details:
10/21/2021
Vent cleaning gave senior discount good customer discount used ladder to clean test with air flow tester All ok now
We serviced a
KENMORE DRYER
Model 110.6091299
Near Omaha, NE 68114
Shannon
Job Details:
10/21/2021
"Thermal open vent clear gave est to replace customer ok cleaned out blower housing replaced and test ok ; dspstn on spec-tagged invntry: 1 279769 CUTOFF,THERMAL 1 4392067 REPAIR-DYR , 1 WP3387747 ELEMENT,DRY,FIGURE8 , and 1 WP3390719 FUSE-THRML"
We serviced a
MAYTAG DISHWASHER
Model MEB8059SBS2
Near Omaha, NE 68154
Shannon
Job Details:
10/21/2021
Customer has left rail needs right rail and rack adjusters he to think about also cant hardly get out opening is floored in customer gorilla glued all items together
We serviced a
GE WASHER
Model GFW48480SPK0GG
Near Papillion, NE 68133
Austin
Job Details:
10/21/2021
Customer states units door seal is damaged. Installed new door seal. Job complete
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model RBD405PVS00
Near Omaha, NE 68136
Darrin
Job Details:
10/21/2021
Customer state that unit will not turn on and the door is locked. Got door opened with a coat hanger. Found blown tco on back of oven and also a blown tco going to front control. Ran for parts. ; pckd up 1 WP4456654 and 1 WP9759243
We serviced a
LG WASHER
Model WM0642HW
Near Omaha, NE 68135
Darrin
Job Details:
10/21/2021
Customer states that unit does not like to spin out the clothing very well. Ran unit in test mode and the bleach valve is hardly putting out any water. Unit seems to be spinning and agitating good. Seems to be drain but maybe a little slow. Part of the lcd display is burned out so if it was giving the customer a code you could not see it correct. Display is no longer available. One water valve is not working correct and the bearing has some wobble. Ran a speed wash while I was working on the dryer. Unit did error out but cannot see the error because of the lcd being burned out. Collected on dishwasher. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP and 1 5220FR2006H VALVE
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GSD3361K65SS
Near La Vista, NE 68128
Brandon
Job Details:
10/21/2021
"Unit had a bad solenoid, replaced and started to drain. Everything is now working as intended. Thank you, from your Hometown Hero, Brandon!"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYN3FS
Near Omaha, NE 68135
Vince
Job Details:
10/21/2021
"Customer states that unit just installed, loud when drying. Found noise coming from vent fan. Removed and replaced fan. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US
Near Bennington, NE 68007
Derek
Job Details:
10/21/2021
"Customer says dishwasher is not cleaning well, has an odor, and wont dry properly. Disassembled machine. Checked heating element and it reads 14.1ohm. Checked pcb and hi limit and wiring to element are proper. Entered diagnostic mode and found machine filling low with water. Replaced valve and flow into unit is proper. Allowed operation to continue and machine is consuming 7.3a, proving that the heating circuit works. Opened dishwasher and found items covered in water. Rinse aid is not used. Also found that machine does not have an atmosphere vent to allow steam to escape during drying. Combination of plastic tub, lack of rinse aid, and lack of atmosphere vent is creating drying issue. Only suggesting would be to continue usage of drying fluid. Job is complete. ; dspstn on spec-tagged invntry: 1 807047901 VALVE INLET DW 3/4 and 1 A00126401 PUMP ASSEMBLY"
We serviced a
LG WASHER
Model WM2455HG
Near Omaha, NE 68114
Austin
Job Details:
10/21/2021
Customer states unit was filling with water when unit was on. Found no issues.
We serviced a
AMANA REFRIGERATOR
Model ASI2575FRS00
Near Omaha, NE 68105
Austin
Job Details:
10/21/2021
Customer states unit is not cooling. Unit will need a system rebuild.
We serviced a
LG WASHER
Model WM3987HW
Near Omaha, NE 68131
Austin
Job Details:
10/21/2021
Customer states unit is now powering on. Replaced main pcb. Job complete
We serviced a
BOSCH DRYER
Model WTA3510US/10
Near Omaha, NE 68132
Austin
Job Details:
10/21/2021
Customer states units door is not closing. Replaced latch. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW02
Near Omaha, NE 68106
Austin
Job Details:
10/21/2021
Customer states units freezing food and ice maker wont stop making ice. Replaced ice maker. Job complete
We serviced a
LG REFRIGERATOR
Model LMXS27626S
Near West Des Moines, IA 50266
Mike
Job Details:
10/21/2021
Addressed customers concerns.
We serviced a
KITCHENAID DISHWASHER
Model KUDE50CVSS3
Near Omaha, NE 68118
Derek
Job Details:
10/21/2021
Customer says puddle of water formed out of the front of the unit during use. Has not noticed any further leaking since it last occurred. Removed access panel and found previous staining on flooring under diverter assembly. Diverter has debris accumulation on it from previous leaking. Started rinse cycle and watched operation. Unit fills to appropriate level and circulation motor is working well. Diverter is moving and directing water between the upper and lower racks. Machine passes testing and no immediate leaks are occurring. Ran 1hr wash to watch full operation occur. Heater is energized and detergent module is energized as well. Water valve is beginning to clog and has a squeal occurring during fill. Quoted customer for repair and customer decline due to cost and age ofb appliance. Job is complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Omaha, NE 68130
Derek
Job Details:
10/21/2021
"Temperatures are proper upon arrival. Fridge is 36*, ice room is 7*, and freezer is 1*. Pulled fridge and removed start device. Installed new start device and new drive capacitor. Allowed dwell to end and verified compressor powers on without issue. Job is complete."
We serviced a
AMANA FREEZER
Model AFU1767BW
Near Bellevue, NE 68147
Austin
Job Details:
10/21/2021
Customer states unit is not cooling. Installed heater and bimetal. Job complete
We serviced a
LG DRYER
Model DLE0442W
Near Omaha, NE 68135
Darrin
Job Details:
10/21/2021
Customer states that unit is not heating well. Ran unit and heater seems to be working. Unit is making a thumping sound when running. Pulled apart and checked heater heater is fine. Lint screen needs to be washed has fabric softener residue on it. Did not see any flat spots on rollers. Recommend replacing all 4 roller. Customer was not worried about the thumping noise. Told customer to clean screen real well in the sink. Also checked dryer vent outside and it was blowing well. ; dspstn on spec-tagged invntry: 4 4581EL2002H ROLLERS W/ SHAFT and 1 5301EL1001A HEATER ASSY
We serviced a
THERMADOR FREEZER
Model T36IF905SP/09
Near Omaha, NE 68022
Darrin
Job Details:
10/21/2021
Customer states that unit is not producing ice. Found that ice fill tube was frozen. Cleared ice and tested unit was still not filling but can hear after valve turning on. Removed water line and ran water into a bucket hooked back up and tried again and now ice maker is filling. If there are any other issues would like water valve and filter assembly. Customer would also like to order a dummy filter for the machine. We are to order and call home builder when it arrives and they will lay for the filter. Also installed new ice maker because old one was covered in ice. ; ordrng 1 00740572 (Dummy filter)
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Windsor Heights, IA 50324
Jeff
Job Details:
10/21/2021
"Customer states that his washer will not let any hot water into the tub. Only cold and luke warm water at best. I tested the hot water line and had good pressure and temperature. I replaced the hot water valve and tested using the Hass application. Turned on control to hot water and saw tub temperature sensor reading 115 degrees F. Ran a complete Hass diagnostic test and the washer passed. Customer wanted to run hot and warm water tests. During tests, We measured water temps under the specs in owners manual, so will try a new control board assembly.; ordrng 1 DC97-20272E (Display panel with Control panel - dm)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Ankeny, IA 50023
Jeff
Job Details:
10/21/2021
Customer states that her ice maker stops making ice all the time. Temps looked good - 38 in the frig and 0 in the freezer. I performed the icemaker update per Samsungs recommended procedures. Caulked the ice room edges. Replaced the ice maker and control board. Tested the ice maker. Please allow 24 hours for ice production to resume. Thanks for choosing Hometown Hero Appliance Repair.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Omaha, NE 68138
Vince
Job Details:
10/21/2021
"Warranty replacement of parts. Replaced suspension components. Unit now operating properly. Thank you, from your Hometown Hero, Vince!"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAEWW/AA
Near Omaha, NE 68136
Vince
Job Details:
10/21/2021
"Warranty ticket for iceroom update. Customer states they just moved in, icemaker has not worked. Unable to remove ice bucket. Updated ice room. Allow 24 hours for unit to make ice. Job complete. Thank you, from your Hometown Hero, Vince and Mark!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Omaha, NE 68105
Brandon
Job Details:
10/21/2021
"Defrosted drain and cleaned the drain line. Thank you, from your Hometown Hero, Brandon!"
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Bellevue, NE 68005
Brandon
Job Details:
10/21/2021
"Vent cleaned and installed new ventilation. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 LA-1044 ELEMENT and 1 LA-1053 THRMST-FIX , used 1 4396010rp (6 svc vent) from stock"
We serviced a
LG REFRIGERATOR
Model LTCS24223B
Near Omaha, NE 68144
Brandon
Job Details:
10/21/2021
"Leveled the unit, adjusted door, installed new door stopper and replaced the gasket. Door seals up and shuts great. Thank you, from your Hometown Hero, Brandon!"
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near Omaha, NE 68108
Mark
Job Details:
10/21/2021
Replaced top bearing assembly for loud noises during operation
We serviced a
KENMORE REFRIGERATOR
Model 106.566125
Near Omaha, NE 68114
Mark
Job Details:
10/21/2021
"Tenant states temperatures fluctuate greatly. Cooling system operating normally, insulation liner has multiple leaks causing temperature swings"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN2WW
Near Omaha, NE 68111
Mark
Job Details:
10/21/2021
"Customer states unit moves while spinning, unit is out of level due to floor drain grade ; dspstn on spec-tagged invntry: 1 WH23X28418 PMP-DRN"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Altoona, IA 50009
Mike
Job Details:
10/21/2021
Replaced turntable motor.
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Des Moines, IA 50317
Jeff
Job Details:
10/21/2021
"Customer had a clunking noise when running his brand new Samsung dryer. I disassembled the dryer, which was stacked on top of his washer, and found that the outer blower fan housing was not installed correctly at the Samsung factory and it was hitting the fan. I readjusted the fan housing and the noise is now gone. Job completed. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER ASM 4 DC97-16782A ROLLER DRUM W/ AXLE (MAR , and 4 DC97-16782E ROLLER-NEW STYLE"
We serviced a
GE REFRIGERATOR
Model TFX25JRYDWW
Near Omaha, NE 68131
Mark
Job Details:
10/21/2021
Replaced defrost heater and bimetal assembly for poor defrost
We serviced a
GE REFRIGERATOR
Model CCP06DP4PBW2
Near Omaha, NE 68022
Vince
Job Details:
10/21/2021
"Ticket to flip door. Removed and installed door opening on the opposite end. Unit now operating properly. Job complete. NFM will be coming out to install unit to cabinet. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Gretna, NE 68028
Vince
Job Details:
10/21/2021
"Warranty ticket for repair. Updated ice room. Allow 24 hours for unit to make ice. Job complete. Thank you, from your Hometown Hero, Vince and Mark!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02704A ICEMKR UPDATE"
We serviced a
BOSCH DISHWASHER
Model SHX68E15UC/01
Near Omaha, NE 68154
Vince
Job Details:
10/21/2021
"Customer states that dispenser door is not opening. Insulation and skirt are not in place. Found wire damaged at harness of door. Repaired wiring. Reinstalled insulation and door skirt. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH78019HZ1
Near Omaha, NE 68135
Vince
Job Details:
10/21/2021
"Customer states that tabs in door broke off. Now getting a keypad error. Found bracket to inner door is broken. F2E1 keypad error unit will need door replaced. Customer would not like repair done at this time. Collected service call. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
WHIRLPOOL DISHWASHER
Model DU811SWLQ0
Near Omaha, NE 68136
Darrin
Job Details:
10/21/2021
Unit does not dry and does not clean and the bottom rack is broken. Water is stay I guess in the bottom of the dishwasher. Did not say anything about leaking at this time. Started unit. Unit fills with water and seems to be spraying pretty well. Heater seems to be working as well. ; dspstn on spec-tagged invntry: 1 WPW10348269 PUMP-DRAIN
We serviced a
HAIER REFRIGERATOR
Model HA10TG31SB
Near Norwalk, IA 50211
Dillon
Job Details:
10/21/2021
Customer complaint is that unit was not operating at all. Found that there was a recall update kit. I then installed the new updated kit and found that the unit is operating properly. Job complete.
We serviced a
SAMSUNG DRYER
Model DV50-K7500EV/A3
Near Waukee, IA 50263
Dillon
Job Details:
10/21/2021
"Customer complaint is that unit was making a very loud funky noise. I then disassemble the unit and gained access to the idler pulley and found that the idol or pulley had broken causing the belt to thump every time the pulley spun. Will need to replace both the idler pulley and belt, job approved. I then replace the parts and assembled the unit back together. Found that when I ran a test cycle of the unit was operating properly and not making any noises. Job complete. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"
We serviced a
SAMSUNG REFRIGERATOR
Model RSG237AARS
Near West Des Moines, IA 50265
Dillon
Job Details:
10/21/2021
Customer complaint is that unit keeps going in the demo mode. I found that when I turn demo mode off the unit did start to cool and everything was operating properly. I then called tech line and tech line informed me that there is no possible way for the demo mode activate by itself. But if the problem does keep occurring to order a main control board. Found that the unit is operating properly at this time. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Omaha, NE 68111
Kyle
Job Details:
10/21/2021
Inspected unit found fz door handle broken. Ordered new door handle; ordrng 1 DA97-12712C (Handle)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS/XAA
Near Council Bluffs, IA 51503
Kyle
Job Details:
10/21/2021
"Inspected unit found has sealed system leak. Ordered fz evap and condenser; ordrng 1 DA96-00843A (Fz evap) and 1 DA97-11491A (Condenser), dspstn on spec-tagged invntry: 1 DA81-06007A DRIER-LOKRING"
We serviced a
KENMORE WASHER
Model 110.264225
Near Council Bluffs, IA 51501
Kyle
Job Details:
10/21/2021
"Customer states unit will not start. Inspected unit found motor capacitor failed. Replaced capacitor unit tests ok; dspstn on spec-tagged invntry: 1 WP8318084 SWITCH-LID , pckd up 1 WP8572717 (Capacitor)"
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RF201ADUSB5
Near Omaha, NE 68114
Vince
Job Details:
10/21/2021
"Return with parts. Installed new back wall. Unit now operating properly. Allow 24 hours for unit to cool. Thank you, from your Hometown Hero, Vince and Mark!"
We serviced a
LG WASHER
Model WM4070HVA
Near Louisville, NE 68037
Darrin
Job Details:
10/21/2021
Customer states that door boot replaced and softener is not dispensing good. Recommend cleaning out dispenser area and changing boot. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
LG REFRIGERATOR
Model LTCS24223S/00
Near Omaha, NE 68114
Mark
Job Details:
10/21/2021
"Customer states door is not closing well, bushing needs replaced ; pckd up 1 4984jj3003a (Bushing)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SR/AA
Near Omaha, NE 68107
Jacob
Job Details:
10/21/2021
Customer states Samsung fridge is not cooling. Will need to submit to warranty. ; dspstn on spec-tagged invntry: 1 WPW10143759 DRIER-UV
We serviced a
SAMSUNG WASHER
Model WF50K7500AV/A2
Near Omaha, NE 68106
Jacob
Job Details:
10/21/2021
Customer states Samsung washer is giving out of balance error. Unit will need a new inner basket and out back half. ; dspstn on spec-tagged invntry: 2 DC66-00470A DAMPER and 2 DC66-00470B DAMPER
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near La Vista, NE 68128
Jacob
Job Details:
10/21/2021
"Customer states ff section is not cooling properly and deli draw display is not working. Will need a new main pcb and a new wire harness. ; ordrng 1 DA94-02663D (Main pcb) and 1 DA96-01041A (Wire harness), dspstn on spec-tagged invntry: 1 DA94-02663A PCB and 1 DA97-13757A EVAP CVR"
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Bellevue, NE 68123
Jacob
Job Details:
10/21/2021
Customer wanted door flipped on Maytag dryer. Flipped door and transferred everything over to the other side of the unit.
We serviced a
DACOR REFRIGERATOR
Model DRR30980RAP
Near Norwalk, IA 50211
Mike
Job Details:
10/21/2021
"Replaced compressor, evaporator and filter drier."
We serviced a
LG REFRIGERATOR
Model LMXS27626S
Near West Des Moines, IA 50265
Mike
Job Details:
10/21/2021
Replace compressor and filter dryer under LG warranty.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near Omaha, NE 68118
Derek
Job Details:
10/21/2021
Disassembled console and removed control board from top of machine. Removed valves and manifold system. Installed new manifold. Removed computer and installed new computer in place. Ran HASS diagnostics on upper and lower washer. Both pass without issues. Submitted HASS report to manufacturer. Powered both washers on and ran quick wash cycle to test operation in consumer cycles. Both washers work properly. Job is complete.
We serviced a
LG DRYER
Model DLE3170W
Near Omaha, NE 68164
Derek
Job Details:
10/21/2021
"4026809565 Inspected dryer. Removed lid and used clamp meter around L1 to test electrical consumption. Machine begins heatin and both heater stages are energized and are consuming a combined 25a on L1. Allowed machine to run and unit is shutting off on heater thermostat instead of thermistor, indicating significant blockage of venting. Quoted customer for cleanout, and customer approved. Removed bulkhead and cleaned blower housing with vacuum. Removed venting on rear and removed bird nest from vent. Reinstalled and reassembled machine. Ran test cycle and heater is cycling properly now, and airflow has been restored. Job is complete. ; dspstn on spec-tagged invntry: 1 5301EL1001A HEATER ASSY"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28N9780SR/AA
Near Omaha, NE 68022
Derek
Job Details:
10/21/2021
Removed failed family hub panel and removed speaker assembly from bottom. Installed speaker into new family hub panel and installed panel into fridge. Ran panel through tests and panel passes all testing. Ran HASS diagnostics and machine passes. Job is complete.
We serviced a
MAYTAG DRYER
Model MGDB725BW0
Near Bennington, NE 68007
Shannon
Job Details:
10/21/2021
"Inspect unit has valve coils dropping out and error for vent issue cleaned vent replace coils is heating and cycling as should now ; dspstn on spec-tagged invntry: 1 279311 IGNITOR,DRY 1 279834 COIL KIT , and 1 WP3390719 FUSE-THRML"
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Bennington, NE 68007
Shannon
Job Details:
10/21/2021
Inlet valve working fine per tech line recommend board and case break assy for repair
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Des Moines, IA 50320
Mike
Job Details:
10/21/2021
"Installed new compressor.; ordrng 1 NF54M5151ARASH (Compressor dsm), dspstn on spec-tagged invntry: 1 DA62-04309D UV DRIER - STEP VALVE"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
