Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Polk City, IA 50226

Mike

Job Details: 09/16/2021

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE RANGE/COOKTOP EL

Model GCRE3038AFE

Near Norwalk, IA 50211

Jeff

Job Details: 09/16/2021

Customer states that her oven temp is inaccurate after preheating. She is using a bimetallic type oven thermometer. I explained how these take a longer time to measure an accurate temperature. I inserted a type k thermometer in the oven and measured the temperature range over several heating cycles. Temperatures ranged from 335 to 395. I explained how this is normal behavior for an electric oven. I called Electrolux support and they confirmed this while I had the customer listening in. I showed the customer how to calibrate the oven as well. We left it calibrated at -10 degrees from actual temperature. Job completed. Thanks for choosing Hometown Hero Appliance Repair!

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYB

Near Lincoln, NE 68506

Kevin

Job Details: 09/16/2021

No power to compressor when I plugged it in. Went to take control off and rattled the box a little and everything kicked on. Blowing below freezing temps already. Needs control. ; ordrng 1 W11034366 (Control)

We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Des Moines, IA 50320

Jason

Job Details: 09/16/2021

"Customer states that her top washer is displaying a 1DC4 error code which is a switch tact failure, checked resistance and found the switch tact to be faulty quoted customer 430.65 for repair, customer ultimately declined repair.; dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634"

We serviced a

LG WASHER

Model DLEX8100V

Near Bennington, NE 68007

Shannon

Job Details: 09/16/2021

"Communication issue ordering parts ; ordrng 1 Ahl72914402 (Rotor) and 1 4417ea1002z (Stator) and 1 Ebr78499601 (Board), dspstn on spec-tagged invntry: 1 AJK72909308 SUSPENSION/4 and 1 AJK72989702 SUSPENSION/4"

We serviced a

BROAN RANGEHOOD

Model KEX 42

Near Omaha, NE 68144

Shannon

Job Details: 09/16/2021

Have fuse from Todd need to go back with 2 men ; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBWW

Near Lincoln, NE 68506

Kevin

Job Details: 09/16/2021

"Unit working. Full bucket of ice., dispensing ice good. no frost or buildup. No errors. Unit tests good. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-08680G ICE CASE ROUTE , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMIDBSR/AA

Near Altoona, IA 50009

Mike

Job Details: 09/16/2021

NFM bringing the customer a new fridge Saturday.; dspstn on spec-tagged invntry: 1 DA99-04158A DOOR ADJUSTMENT CLIPS 4PK

We serviced a

LG REFRIGERATOR

Model LTCS20030S

Near Ankeny, IA 50023

Mike

Job Details: 09/16/2021

"Replacing main pcb ; ordrng 1 EBR80757409 (Main pcb dsm) and 1 TCA35892738 (Compressor dsm), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA36811409 R600 CMPRSR"

We serviced a

ELECTROLUX DRYER

Model EFME627UIW1

Near Bondurant, IA 50035

Mike

Job Details: 09/16/2021

Found loose connection to door switch.

We serviced a

SAMSUNG WASHER

Model WV55M9600AV/A5

Near Waukee, IA 50263

Dillon

Job Details: 09/16/2021

Replaced flew washer door and found that door was operating properly but display was not. Will return with parts. ; ordrng 1 Dc93-00689b (Wire harness dsm) and 1 Dc93-00690a (Wire harness dsm) and 1 DC93-00687A (Wire harness dsm) and 1 Dc92-02104 (Display dsm)

We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Polk City, IA 50226

Jason

Job Details: 09/16/2021

"Customer states that they are still receiving the LC1 code on their flex washer even after the update, While inspecting the unit I found that the hose going from the softener pocket and the the drum had slipped off causing the leak. Put the hose back in place and now the unit is operating normally."

We serviced a

MAYTAG DRYER

Model MED5100DW0

Near Bennington, NE 68007

Shannon

Job Details: 09/16/2021

Inspect unit found failing idler pulley gave est ok to repair install new kit test ok no squeel; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR and 1 W10837240 IDLER ASM (279640)

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Bennington, NE 68007

Shannon

Job Details: 09/15/2021

Ui board failed gave est ok to replace install board test ok ; dspstn on spec-tagged invntry: 1 WD21X23462 LOGIC BOARD and 1 WD21X24900 CONTROL

We serviced a

SAMSUNG DRYER

Model DV45H700EW/A2

Near Ames, IA 50010

Jeff

Job Details: 09/15/2021

"Customer states that her dryer has stopped heating. She recently cleaned her ductwork, but only after the heating ceased. I checked voltage at the house outlet and at the dryer cord terminals and they were good. Disassembled dryer. Tested heating element and it was electrically open (bad). Also noticed idler pulley wheel was not spinn8 g and had a groove worn in it from the belt. Quoted heater assembly and idler pulley and customer instructed to proceed. Replaced heater and Id.er pulley assembly. Vacuumed lint from dryer. Oiled roller shafts. Reassembled and tested dryer and it was quiet and heating. Pointed out broken/loose door switch to customer. Job completed. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE( , used 1 DC93-00634A ( Dryer idler pulley) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF9

Near Ankeny, IA 50023

Mike

Job Details: 09/15/2021

Water filter was stuck in filter head. Made adjustments and now filter is easy to remove. EPTWFU01 water filterPaultra2 air filter

We serviced a

LG WASHER

Model WM3270CW

Near Ankeny, IA 50021

Mike

Job Details: 09/15/2021

"Instaleld new tub cover, tub weight and door boot.; ordrng 1 EBR78898212 (User interface dsm)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R7060UG/AA

Near Urbandale, IA 50323

Dillon

Job Details: 09/15/2021

"Customer complaint is that unit was not operating at all and shut off mid cycle. I found that the unit was unresponsive to touch and I gained access to the junction box so I could do some volt testing. I found that as soon as I touched one of the wire nuts the unit started flickering so I found that the wire nut was not on properly. Informed customer that Samsung would not cover this issue because it was not a fault with the machine it was a fault with the install of the unit. Will need to repair the junction, job approved. I then repaired the junction and found that the unit is operating properly"

We serviced a

LG WASHER

Model WM3360HWCA

Near West Des Moines, IA 50265

Jason

Job Details: 09/15/2021

Customer states that their LG washing machine is displaying an OE error code which is a failed drain pump. Pump was replaced and the unit is now draining correctly.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Ames, IA 50010

Jeff

Job Details: 09/15/2021

"Customer states that their refrigerator has had ice making issues for the past four years and that it requires frequent defrosting. Temps were 40 in frig and -5 in the freezer. Performed ice maker update under Samsung warranty. Tested ice maker and heard water entering. Presented quote for door heater mullion to customer since hers is missing the spring mechanism. Job complete. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02679B PCB , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR , used 1 DA97-14474c ( Ice bucket) from stock"

We serviced a

AMANA WASHER

Model LWA50AW

Near West Des Moines, IA 50265

Dillon

Job Details: 09/15/2021

"Customer complaint is that unit was not spinning at all and left the clothes sopping wet after a cycle. I found out when I gained access to the motor and the belt of the unit found that the belt had been tore up. Found that the belt was torn up because of the motor wheel that had started rusting causing the belt to tear up. Found that unit is going to need a new motor in Belt, job denied. Told customer to call back if he would like to go through with repair."

We serviced a

LG REFRIGERATOR

Model LRDCS2603S

Near Des Moines, IA 50315

Dillon

Job Details: 09/15/2021

Customer complaint is that unit is leaking water underneath of the unit. Customer informed our office that when we came out here I would call LG techline to have the unit be deemed non-repairable. I called LG techline and when I said the word non-repairable the technician kind of laughed and said that he has no proof of anything to claim the unit is non-repairable. The technician then gave me a TCC number and I gave it to the customer and customer will call LG again to have the situation dealt with. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBWW/AA

Near Des Moines, IA 50312

Dillon

Job Details: 09/15/2021

"Customer complaint is that unit is not cooling properly in the fresh food section again after I have replaced the temperature sensor and evaporator cover twice. I then called Samsung Tech Line and they had me go through a bunch of tests and found that the unit is operating properly and that we have replaced everything that it could possibly be up to this point and they informed me that the unit is going to be claimed as unrepairable. Would need to install a new heater that is not recommended from Samsung and informed customer that there would be no guarantee on the repair. Job denied. Customer said he would like to talk with his wife and would call back if you would like to go through with repair. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"

We serviced a

SAMSUNG WASHER

Model WF45N5300AF/US

Near Des Moines, IA 50311

Dillon

Job Details: 09/15/2021

"Customer complaint is that unit would not turn on at all. Found that when I took the back cover off to gain access to the main control board that the main control board had none of the connectors connected to the board. I then plugged in all of the connectors and went to turn the unit on and found the unit was not operating at all. I then quoted customer to replace the main control board, job approved. I then put in the new main control board and went to turn the unit on and found that the unit did not turn on, I then looked at the capacitor on the unit and found that the connector was not plugged into the capacitor to send power to the main control board. I then plugged in the connector and went to turn unit on in front of the unit did turn on, I then ran a test cycle on the unit for 20 minutes and found that the unit did operate properly. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBWW/AA

Near Omaha, NE 68164

Derek

Job Details: 09/15/2021

"Started forced defrost and disassembled machine. Removed ice maker, and auger, then defrosted ice build up. Dried room and added y clips, sealant, and new g auger. Installed new ice maker. Pulled fridge and installed new pcb. Changed defrost to 117 and started harvest. Machine completes harvest, refills with water, and dwell period ends. Machine passes testing and no issues remain. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , 1 DA97-12540G AUGER (DA97-12540A) , and 1 DA97-14474C ICE BCKT 12604D"

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW1

Near Omaha, NE 68022

Derek

Job Details: 09/15/2021

"Customer says start button stopped working. Tech disassembled machine and removed front console. Checked console and nearly all plastic retaining tabs are broken off. Only 3 of the original 11 are holding pcbs into console. Carefully removed pcb assembly and found plastic tab push button for start button is broken off as well. Removed broken plastic parts and removed start button. Reinstalled console and verified operation by pushing start button with blunt end of marker. Console and pcb components are needed for genuine repair. Checked part availability and parts are NLA, so no repair can be completed. Job is complete. ; dspstn on spec-tagged invntry: 1 WP8181859 KNOB"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near West Des Moines, IA 50266

Jeff

Job Details: 09/15/2021

"Return visit for customer after defrosting his evap area and replacing the thermistor and installing a water leakage kit. At that time, the customer elected to pass on the evap cover. Now his evap fan is making a noise again. I removed the old evap cover and did not notice any ice buildup - just a normal frost pattern. I replaced the evap cover/fan assembly. Job completed. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DA97-19898A DRAIN TUBE W HTR and 1 DA97-13757A EVAP CVR"

We serviced a

SPEED QUEEN DRYER

Model ADEE9RGS175TW01

Near West Des Moines, IA 50266

Jeff

Job Details: 09/15/2021

"Customer states that her dryer runs loud and takes long to dry. The drum light bulb is also not working. I listened to the dryer and confirmed the noise is coming from the rear roller area. I disassembled the dryer and replaced the rollers. I also oiled their shafts and the idler wheel shaft. Did a lint cleanup, reassembled and tested. The dryer was much more quiet. The long dry times were the result of the use of flexible foil vent pipe which was inched behind the dryer. It was crimped almost completely at one of the bends. Customer agreed to have me install two new dryer vent elbows and a section of flexible metal ductwork at her expense. Job completed. Thanks for choosing Hometown Hero Appliance Repair!; used 2 4396006rw ( Dryer vent elbow), 2 4396006rw ( Dryer vent elbow), and 1 4396010RP ( Metal dryer vent) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWG

Near Council Bluffs, IA 51501

Mark

Job Details: 09/15/2021

"Replaced evap fan motor, unit operates normally now."

We serviced a

GE DRYER

Model WSM2420D0WW

Near Omaha, NE 68114

Mark

Job Details: 09/15/2021

"Customer states unit is hot while running, need vent cleaning and replacement ; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT,BIAS and 1 WP3392519 THRML CUTOUT"

We serviced a

LG REFRIGERATOR

Model LFXC24726S

Near Johnston, IA 50131

Mike

Job Details: 09/15/2021

"Replaced compressor and filter drier. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL73981017 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

FRIGIDAIRE OVENS ELECTRIC

Model PLCF489CCF

Near Council Bluffs, IA 51503

Kyle

Job Details: 09/15/2021

"Bake relay on board failed. Sending board out for rebuild; dspstn on spec-tagged invntry: 1 316217002 SENSOR,OVEN PROBE"

We serviced a

ELECTROLUX DRYER

Model EFME627UTT

Near Clive, IA 50325

Mike

Job Details: 09/15/2021

Replaced steam valve.

We serviced a

GE WASHER

Model WPSQ3120T6WW

Near Omaha, NE 68105

Brandon

Job Details: 09/15/2021

"Unit needs gear case and suspension. Gear case is NLA, unit cannot be repaired. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 WH23X10030 PUMP"

We serviced a

KENMORE REFRIGERATOR

Model 79574043410

Near Council Bluffs, IA 51501

Kyle

Job Details: 09/15/2021

"Fridge not cooling well had low side restriction from kinked suction line. Adjusted line tests ok. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341415 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG DRYER

Model DVE52M7750V/A3

Near Omaha, NE 68122

David

Job Details: 09/15/2021

"DC96-01188A terminal block needed. ; ordrng 1 DC96-01188A (Terminal block), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC47-00016A THERMAL LIMITER , and 1 DC93-00634A IDLER ASM"

We serviced a

MAYTAG DRYER

Model LSE1000

Near Des Moines, IA 50321

Mike

Job Details: 09/15/2021

"Installed new blower wheel, vacuumed out inside of unit, and cleaned venting."

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2

Near Norwalk, IA 50211

Jason

Job Details: 09/15/2021

Returned to replace the UI PCB along with the Display however the incorrect part was sent. Will need to order correct parts and return again.; ordrng 1 DC92-01802J (Assy PCB Display)

We serviced a

SUB ZERO FREEZER

Model 700TFI

Near Omaha, NE 68130

Darrin

Job Details: 09/15/2021

"Temps were 50 in the fridge ; ordrng 1 4200740 and 1 4201910 and 1 4202250, dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002"

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR

Near Papillion, NE 68133

Jacob

Job Details: 09/15/2021

"Customer states Samsung fridge, bottom ice maker not making ice. Installed new fill tube assembly and new ice maker. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-01396A BUCKET ASM LONG W PLATE , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-00209Z PIPE HTR , 1 DA97-07603B ICEMAKER , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE DISHWASHER

Model GDT665SSN0SS

Near Omaha, NE 68124

Brandon

Job Details: 09/15/2021

"Unit had a leaking circulation pump. Replaced and tested unit, everything is working as intended. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon!"

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Norwalk, IA 50211

Jason

Job Details: 09/15/2021

"Customer states that her refrigerator was displaying a 39E and a 5E error code which are ice maker and temp sensor errors, I checked to make sure the main PCB was sending and receiving the proper voltages to rule it out as the issue. I replaced both the Temp sensor and the ice maker, power cycled the unit and both error codes stopped flashing, I also tested the ice maker and saw it cycle and fill. Job complete.; dspstn on spec-tagged invntry: 1 DA97-07365G ICEMAKER , used 1 DA32-00006S (SENSOR TEMP) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Grimes, IA 50111

Jason

Job Details: 09/15/2021

"Returned to replace the pressure sensor, and main PCB. Unit is now operating normally.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW"

We serviced a

GE PROFILE RANGE/COOKTOP GS

Model P2B912SEM1SS

Near Council Bluffs, IA 51503

Ali

Job Details: 09/15/2021

I pulled the unit utilizing my floor protection to gain access to the rear of the unit. Removed the cover and noticed the power harness had melted from high voltage heat. Customer stated the power company had a transformer go out and cause power surges within the home. Also with that type of power surge it could of caused damages to the main control board. Unit will need a new main control board. Once the parts have been received office will call to reschedule. Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; ordrng 1 WB27K10244 (CONTROL OVEN T011) and 1 WB27K10277 (RANGE FACEPLATE - T011 BLACK)

We serviced a

LG REFRIGERATOR

Model LMXC23746D/00

Near Chicago Precinct, NE 68022

Ali

Job Details: 09/15/2021

"During inspection the fresh food temperatures were around 47? and freezer was around 17?. Pulled the fresh food evaporator cover and inspected the frost pattern on the fresh food evaporator. Unfortunately the evaporator had a weak frost pattern. Unit will need a seal system replacement. Due to the cost of the repair customer is going to contact LG about warranty coverage. Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SPEED QUEEN WASHER

Model TR3003WN

Near Omaha, NE 68107

Austin

Job Details: 09/15/2021

Customer states unit will not lock. Unit will need board ; ordrng 1 204659P (Control)

We serviced a

GE MICROWAVE OVEN

Model PEB7227AN1DD

Near Omaha, NE 68022

Ali

Job Details: 09/15/2021

Customer had the trim piece removed during arrival. Pulled the unit and placed it on my tool mat. Gained access to the door latch and noticed the plastic shaft holding the lower door latch was broken. Unit will need a new latch assembly. Once the part has been received office will call to reschedule.Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; ordrng 1 WB14X10049 (BOARD LATCH)

We serviced a

WHIRLPOOL OVENS ELECTRIC

Model RF368LXMB

Near Lincoln, NE 68516

Kevin

Job Details: 09/15/2021

Relay on control shorted. Ordering part office will call and schedule when in. ; ordrng 1 WP6610456 (Control black)

We serviced a

LG REFRIGERATOR

Model LFXS30766S

Near Omaha, NE 68138

Matt

Job Details: 09/15/2021

"Customer states refrigerator started to make grinding noise about a week ago. Noise would stop when opening refrigerator door. Inspected unit and found no error codes. Removed shelving from refrigerator to inspect fresh food evaporator cover and fan. No issues were found with fresh food evaporator cover or fan. Inspected freezer and removed drawers to inspect evaporator cover and fan. Found ice build up on inside of evaporator cover and fan inoperable. Noise was coming from ice build up and damaged fan. Recommend replacing freezer evaporator cover and fan. Also found that the freezer drawer rail had broken off on one side. Customer mentioned that happened awhile ago and is missing part of the pieces. She is going to look for the pieces and consider repair. Removed drawer because freezer was not properly sealing with drawer in the way. Customer approved repairs will need to order parts, are on back order. Set return visit for 9-24 8am-10am. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt! ; ordrng 1 AEB72913929 (Freezr evap n fan)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5561SG/AA

Near Omaha, NE 68135

Matt

Job Details: 09/15/2021

"Return with parts from previous diagnosis. Disassembled dispenser and replaced ice route assembly. Reassembled dispenser and tested seal. Unit is still leaking from same spot. Was given a replacement door if issues continued. Shut off water to unit and disconnected water lines, electrical and removed old door. Transferred over door seal, icemaker, dispenser display and leaver. ; ordrng 1 DA97-19030A (Lever)"

We serviced a

LG REFRIGERATOR

Model LFX25978ST

Near Omaha, NE 68135

Matt

Job Details: 09/15/2021

"Customer states lock on display got turned on, now unable to turn off. Ran unit through diagnostics and found that the button to lock or unlock was not being engaged. Button needs to be pressed further to the left. Demonstrated to customer how the button label is a little off from where to press. Was able to unlock the display, refrigerator controls and dispenser are now working properly. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt!"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FCGM181RQBA

Near Omaha, NE 68022

Darrin

Job Details: 09/15/2021

Customer states that unit is jot cooling enough. Is elected and found that unit has had a compressor at one time. There are ports on the compressor. Removed evap cover and found just a small amount of frost. Unit would need rebuilt. ; ordrng 1 5304524546 (Compressor) and 1 297311300 (Evap) and 1 5303305677 and 1 297363200

We serviced a

SCOTSMAN ICEMAKERS - GRID

Model DCE33A-1SSD

Near Omaha, NE 68130

Darrin

Job Details: 09/15/2021

"Customer states that unit is not working properly. Unit was shut off when I arrived. Turned on unit and icemaker filked with water. Then circulation pump turned on and started spaying water into the molds. After a few minutes of running the unit started starving for water could hear the cavitation in the circulation pump. Would also recommend a new curtain because this is ripped. ; dspstn on spec-tagged invntry: 2 02-1841-00 JET TOP SCOTSMAN SUBZ 1 02-2479-21 CURTAIN SCOTSMAN SUBZ , 1 12-2907-21 INLET VALVE SCTSMN/SUBZ , and 2 A09543-000 SPNNR JET SCTSMN/SUBZ , used 1 428734 (Ice maker cleaner) from stock"

We serviced a

MAYTAG DRYER

Model MEDE500VP0

Near Omaha, NE 68130

Darrin

Job Details: 09/15/2021

"Customer states that unit just clicks. Turned on machine and started can hear replays click and then a f01 appears. F01 flashes when there is a primary control failure. Replace the machine control electronics. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR 1 WP3392519 THRML CUTOUT , and 1 WPW10174746 CNTRL-ELEC"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Omaha, NE 68022

Matt

Job Details: 09/15/2021

"Customer states water is leaking from ice dispenser and also getting water pooling under crisper drawers. Inspected unit and checked temperatures, 45 degrees in fresh food and 7 degrees in freezer. Can see water leaking from behind evaporator cover. Removed shelving from fresh food department to gain access to evaporator. Removed evaporator cover and found the drain for evaporator had debris causing an issue with draining during defrost cycle. Found probe for evaporator heater not properly installed, made corrections to heating probe and cleared debris from drain line. Reinstalled evaporator cover and shelving. Inspected icemaker and found small amount of ice from overfill. Uninstalled ice maker and auger motor assembly and cleared any ice build up, verified proper seal and reinstalled auger motor assembly and ice maker. Cleaned hard water build up off ice route assembly and tested seal. Test pass. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt!; dspstn on spec-tagged invntry: 1 DA82-02863A CASE ASSY DA97-12661A 1 DA97-08680G ICE CASE ROUTE , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-14474C ICE BCKT 12604D , and 1 DA97-15217D ICEMKR"

We serviced a

SAMSUNG WASHER

Model WA52J8700AP/AA

Near Carlisle, IA 50047

Dillon

Job Details: 09/15/2021

Customer complaint is that left door hinge the door itself had fallen off of the hinge causing the unit to be very difficult to open and close. Will need to order a new door in return with parts. ; ordrng 1 Dc97-18845p (Top lid dsm)

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HW

Near Omaha, NE 68130

Darrin

Job Details: 09/15/2021

Customer states that unit will sometimes not start. Then customer can wiggle the door and then it will start. Recommend replacing 3 door switches. ; dspstn on spec-tagged invntry: 3 W10727360 1/4 DOOR SWITCH 3 TERM

We serviced a

GENERAL ELECTRIC WASHER

Model HTW240ASK5WS

Near Omaha, NE 68144

Matt

Job Details: 09/15/2021

"Customer states lid does not lock and washer does not start cycle. Ran through diagnostics and through test mode, found lid lock error and unable to start cycle. Power is being sent to lid lock and no response. Recommend replacing lid lock with updated part. Installed new lid lock and secured back splash. Ran through test cycles and washer is now functioning properly. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 WH08X32697 LID LOCK"

We serviced a

SAMSUNG WASHER

Model WF50A8600AE/US

Near Omaha, NE 68114

Mark

Job Details: 09/15/2021

Customer states that unit is not draining

We serviced a

GE WASHER

Model Gtw335asn1ww

Near Omaha, NE 68144

Mark

Job Details: 09/15/2021

"Customer states unit is making a loud sound during spin, unit needs gearcase, belt, and pulleys replaced. ; dspstn on spec-tagged invntry: 1 WH08X32697 LID LOCK and 1 WH23X28418 PMP-DRN"

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW

Near Lincoln, NE 68522

Kevin

Job Details: 09/15/2021

Did not leak while I was there. Ran empty and ran with load with soap. Hair build up between seal and glass causing leak from front of door. To Big of Loads can also push on door. Edu customer. Customer going to keep clean and run loads.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Lincoln, NE 68507

Kevin

Job Details: 09/15/2021

Installed high garbage loop. Unit full of dirty water. Drain and ran install mode. All tests good. No leaks found at this time. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Omaha, NE 68124

Austin

Job Details: 09/15/2021

"Customer states unit is loud. Replaced roller, idler and belt. Job complete ; dspstn on spec-tagged invntry: 1 4392065 DRUM DRIVE KIT (FSP) , used 1 4392065 (DRUM DRIVE KIT (FSP)) from stock"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMC30516AS0

Near Omaha, NE 68114

Austin

Job Details: 09/15/2021

Customer states unit is not heating. Replaced magnetron and diode. Job complete ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937 and 1 DE59-00002A DIODE

We serviced a

LG WASHER

Model WM2496HWM

Near Omaha, NE 68106

Brandon

Job Details: 09/15/2021

"Unit has a rear bearing failure and will need a back half replacement. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Omaha, NE 68104

Brandon

Job Details: 09/15/2021

"Unit needs a new door and 2 locks, fixed the slide with some lubricant. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon! ; ordrng 1 W11283272 (Door) and 2 W11315637 (Two lock cams)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Omaha, NE 68144

Darrin

Job Details: 09/15/2021

Customer states that unit was acting like the door was open and all the lights would shut off. Unplugged wire harness to pantry board and all the lights came on and unit starting working again. Removed pantry harness and found that he black wire in the harness was broken. Would recommend replacing harness. ; dspstn on spec-tagged invntry: 1 W11170612 HARNESS

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG/AA

Near Omaha, NE 68164

Derek

Job Details: 09/15/2021

"Dishwasher was previous diagnosed by technician as needing a new waterwall assembly installed. Verified that machine has parts coverage warranty in place. Disassembled unit and removed all waterwall components. Installed new waterwall assembly including new vane. Ran smart installation test while unit is still uninstalled from cabinet. Dishwasher passes smart installation test mode and no leaking, errors, or noises are occurring. Job is complete."

We serviced a

PERLICK REFRIGERATOR

Model HP15BO

Near Omaha, NE 68144

Vince

Job Details: 09/15/2021

"Customer states that unit is not cooling. Found issue with controller and voltage driver. Manufacturer sending parts. Will need to schedule a return visit when parts are in. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince and Bruce!; O-emld tckt"

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model TF4500XLP0

Near Omaha, NE 68144

Vince

Job Details: 09/15/2021

"Customer states that unit is not operating. Found issue with start switch. Customer would not like repaired at this time. Collected service call. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9071SG/AA

Near Papillion, NE 68133

Vince

Job Details: 09/15/2021

"Customer states that unit was delivered with a damaged door. Found large dent in lower right door. Removed and replaced door. Unit now operating properly. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince and Bruce!"

We serviced a

TRUE FREEZER

Model T-23F-HC

Near Bellevue, NE 68123

Vince

Job Details: 09/15/2021

"Customer states that unit is not cooling well. Found failure in sealed system. Will need evaporator, line set, and filter drier. Customer would like to think about repair. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"

We serviced a

SPEED QUEEN WASHER

Model EA282OWA

Near Omaha, NE 68134

Mark

Job Details: 09/15/2021

"Customer states that unit displayed a e09 error code, recommended main control board replacement"

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US/AA

Near Bennington, NE 68007

Shannon

Job Details: 09/15/2021

On a afci gr I breaker in basement ran thru hass all passed sent report recommend changing breaker to a normal breaker not a arc fault or facia type for this unit To properly run ; dspstn on spec-tagged invntry: 1 DD31-00005A PMP MTR-DRN and 1 DD81-02132A DOOR SWITCH

We serviced a

SAMSUNG WASHER

Model WF45R6300AC/US

Near La Vista, NE 68128

Jacob

Job Details: 09/15/2021

"Customer states Samsung washer is making a loud noise. Installed new dampers, Jon complete."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model HDA2100H65CC

Near La Vista, NE 68128

Jacob

Job Details: 09/15/2021

Customer states Ge dishwasher is into operating. Adjusted motor and unit is now operating properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF22K9381SG/AA

Near Omaha, NE 68164

Derek

Job Details: 09/15/2021

"Started forced defrost and disassembled. Removed items, thawed room, and dried areas. Previous service company has added sealant and replaced ice maker, but all other components are original. Removed previous applied sealant and resealed room. Added y clips to refrigerant loop, installed new drain heater on auger, and reassembled room. Installed new ice maker. Pulled fridge and replaced pcb and adjusted water fill line. Allowed dwell to end and harvest to complete. Uploaded HASS report indicating no present failures. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Omaha, NE 68022

Derek

Job Details: 09/15/2021

"Machine has codes 39 and 40 present. Started forced defrost. Bin is stuck in place and requires two steamers to thaw enough for bin removal. Removed ice maker and auger and dried room. Room has extensive damage from dry heat source from previous attempts to defrost ice accumulation. Tech installed full kit, including pcb, and cycled power. Allowed dwell to end and harvest to complete. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02675A ICEMKR UPDATE"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21R7051SS/AA

Near Council Bluffs, IA 51503

Kyle

Job Details: 09/15/2021

Replaced door

We serviced a

GE DISHWASHER

Model GDT545PSJ2SS

Near Papillion, NE 68133

Jacob

Job Details: 09/15/2021

"Customer states Ge dishwasher is not operating and is dead. Installed new ui control board, job complete. ; dspstn on spec-tagged invntry: 1 WD21X24900 CONTROL"

We serviced a

MAYTAG ATL./PERF WASHER

Model MAV6300AWW

Near Omaha, NE 68164

Derek

Job Details: 09/15/2021

"Customer says machines sprinkles on her items after the cycle is over. Cycle seems to run when it should be off. Turned machine on and allowed unit to fill and begin agitation. Extra rinse selection is on, so tech asked customer if she typically uses that feature. Customer says she never has used it. Tech explained that with it on, the machine will do an additional 14 minute wash, after the cycle has reached the off position on the timer. Tech allowed cycle to progress and found operation of washer to be normal and proper, including dual action of agitator post, and inlet valve assemblies. Tech canceled extra rinse selection for customer. Job is complete."

We serviced a

GE REFRIGERATOR

Model GFSF6KKYCBB

Near Omaha, NE 68154

Shannon

Job Details: 09/15/2021

Perform update for sensor and water leakage kit complete also 117 defrost test ok; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

GE REFRIGERATOR

Model PWE23KSKHSS

Near Omaha, NE 68164

Derek

Job Details: 09/15/2021

"Customer says unit made loud noise for a few days and has since stopped. Used newfi and found freezer fan malfunction 12 days ago. Customer called fridge in for repair 9-10 days ago. Visually inspected fan and used newfi to verify operation. No ice or frost is present on or around fan. Tech believes fan had ice stick on blades, or that frost grew excessively on evaporator which led to noise. Machine has fully defrosted on its own and issue has since resolved. Tech does not suggest any repairs at this time. Job is complete. ; dspstn on spec-tagged invntry: 1 WR60X29099 MTR - WR60X26866"

We serviced a

SAMSUNG WASHER

Model WF448AAP/XAA

Near Omaha, NE 68116

Derek

Job Details: 09/15/2021

"Inspected unit. Small amount of standing water is present. Started drain and spin. Pump sounds unusual but pumps all water out and machine successfully reaches high speed spin. Ran quick wash to test fill and agitate. Valves have high pitch squeal, but fill appropriately and agitation works correctly. Canceled cycle to test pump again and pump noise is still occurring. Quoted customer for replacement drain pump. Customer approved repair. Disassembled unit, removed pump, and confirmed impeller damage. Installed new pump and ran test cycle. New pump works properly. Job is complete. ; used 1 DC31-00054A (DRN PMP MTR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRX22FNWH01

Near Lincoln, NE 68521

Kevin

Job Details: 09/15/2021

"Unit unplugged, plugged in waited for frost pattern, sealed system is good,fans working. Needs tstat replaced thermostat unit now cooling."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET14JMXFW00

Near Bellevue, NE 68123

Jacob

Job Details: 09/15/2021

"Customer states whirlpool fridge ice maker is leaking water. Installed new ice maker, job complete. ; used 1 WPW10190965 (ICEMAKER (4317943)) from stock"

We serviced a

FRIGIDAIRE DRYER

Model FFRE4120SW

Near Grimes, IA 50111

Jason

Job Details: 09/15/2021

Returned to replace the motor assembly however while trying to uninstall the motor I was unable to get the blower wheel nut removed as it appears to be seized on the assembly will need to order more parts to complete this job.; ordrng 1 5304511427 (Rear blower housing (DM)) and 1 5304511426 (Blower wheel (DM)) and 1 5304511425 (Blower Nut (DM))

We serviced a

LG REFRIGERATOR

Model LFXS29626/01

Near Omaha, NE 68116

Shannon

Job Details: 09/15/2021

All covered under lg concession ; ordrng 1 Tca38151706 and 1 Adh73150210

We serviced a

SAMSUNG DRYER

Model DV52J8700EP/A2

Near Omaha, NE 68116

Shannon

Job Details: 09/15/2021

Inspect unit found idler failing gave est to replace customer replace with updated style test ok ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM

We serviced a

GE DISHWASHER

Model GLD7768V00SS

Near Omaha, NE 68022

Shannon

Job Details: 09/15/2021

Ran unit could not duplicate issue customer states when unit off will fill with water if press on console just right when power is off has leaked on to floor shows main control no longer available 402708 4162 ; dspstn on spec-tagged invntry: 1 154637401 VALVE

We serviced a

ELECTROLUX DRYER

Model EIED55HIW0

Near Omaha, NE 68135

Shannon

Job Details: 09/15/2021

"Inspect unit found blower wheel stuck against shroud unstick and test ok any further issues would recommend blower wheel shroud assy unit does have a slight squeak ; dspstn on spec-tagged invntry: 1 134719300 BELT 1 134793511 IDLER , and 5 5304523152 ROLLER (5)"

We serviced a

AMANA WASHER

Model NFW7200TW

Near Omaha, NE 68118

Shannon

Job Details: 09/15/2021

Door lock has failed door strike is broken hinge is worn hinge is discontinued Nationwide search is 0 ; dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634 and 1 DC66-00326A STRIKE

We serviced a

LG REFRIGERATOR

Model LFXS30726S

Near Lincoln, NE 68505

Kevin

Job Details: 09/15/2021

Icemaker leaking. Thawed ice bucket and replaced icemaker. ; dspstn on spec-tagged invntry: 1 AEQ73130004 ICE MKR

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NX58J5600SG/AA

Near Omaha, NE 68112

David

Job Details: 09/15/2021

Replaced oven igniter. Verified proper cooking temperature with thermocouple. Repair is complete. ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock

We serviced a

LG REFRIGERATOR

Model LFXS28566S

Near Lincoln, NE 68516

Kevin

Job Details: 09/15/2021

Shut off water removed filter and put new filter customer had in. ; dspstn on spec-tagged invntry: 1 AGF80300704 FILTER

We serviced a

BOSCH DISHWASHER

Model SHP878WD5N/10

Near Lincoln, NE 68516

Kevin