We serviced a
GENERAL ELECTRIC WASHER
Model GTW485ASJ5WS
Near Johnston, IA 50131
Jeff
Job Details:
11/09/2021
"Customer had a GE top load washer that was leaking. Ran a test cycle and found water coming from the inlet water valve assembly. Replaced it and tested. Still had water leaking. Discovered water coming from the thermistor in water valve. Discovered the thermistor was missing its o-ring gasket. Could not find thermistor in stock locally, so will order one and install it when it arrives. Customer has a water pan under his washer to catch water until we return.; ordrng 1 WH04X29448 (Thermistor - DM)"
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63A6111SS/AA
Near Omaha, NE 68138
Darrin
Job Details:
11/09/2021
Top control is smashed. Came with 1 part but will need another back part to make correct. ; ordrng 1 DG94-04123A (Back top panel)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Omaha, NE 68022
Shannon
Job Details:
11/09/2021
Drop ship handle to customer clean vent and attach bail arm to fridge ice maker ; ordrng 1 W10839403 (Handle)
We serviced a
SPEED QUEEN WASHER
Model ATEE9ASP175TW01
Near Omaha, NE 68130
Matt
Job Details:
11/09/2021
Tech was assigned as a helper;
We serviced a
AMANA WASHER
Model NTW4750BQ0
Near Omaha, NE 68135
Matt
Job Details:
11/09/2021
"Customer states over the last 2 weeks washer makes clicking sound when using and doesnt clean clothes very well. Mentioned that the gears were replaced last year. Upon arrival checked for error codes and found error for motor fault. When running through a rinse and spin, unit does not fully spin and then stops. Tub spins free and quietly when spinning by hand. As soon as motor starts the noise starts. Tipped unit back to access motor underneath. Measured resistance of motor windings and is out of factory specifications. Recommend replacing motor. Will need to order part. Set appointment for mon 15h 8-10am; ordrng 1 W10832724 (Motor), dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT 1 WPW10006355 ACTUATOR , and 1 WPW10276397 PUMP"
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WOS51EC0AS00
Near Omaha, NE 68114
Matt
Job Details:
11/09/2021
"Customer states oven is slow to heat. Checked for error codes, none stored. Set oven to 350 and after about 10 -15 mins temp gun reads 345 but the display shows 190. Uninstalled oven and verified both elements have continuity. Returned power and set to bake at 350. Tested both elements and voltage was inconsistent for a few seconds and then dropped to 0 for both. Re-entered test mode and after the 4th auto test, an error for fault in control board was shown. Recommend replacing main control board. Reassembled rear panel and reinstalled oven. Set follow up for install on Thursday 11/18 2-5pm ; ordrng 1 W10550508 (Main control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXML10
Near Omaha, NE 68137
Darrin
Job Details:
11/09/2021
Customer states that unit is not making any ice. This is an optic style fridge. Optics are not showing any error codes. Light is solid when flap is closed. Ice maker looks like it was not in a complete cycle stopping point when I jumped the ice maker. When ice maker finally cycled it got to point and stopped and then I help it along and it cycled and filled. ; ordrng 1 2198597 (Ice maker optic style)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FCGM181RQBB
Near Omaha, NE 68130
Darrin
Job Details:
11/09/2021
"Customer states that unit is leaking water. Inspected drain pan inside fridge and it was cracked. Confirmed by pouring water into drain. ; ordrng 1 216377000 (DSP DRAIN TROUGH), dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN"
We serviced a
LG REFRIGERATOR
Model LTCS24223B
Near Omaha, NE 68144
Brandon
Job Details:
11/09/2021
"Ice maker was over filling with water. Replaced ice maker and tested unit, everything was working until second test as it over filled again by a long shot. Adjusted water pressure to unit and it filled properly. Tested again and it started over filling by a lot again. Unit will need a new water valve. Ordered parts and scheduled return. Thank you, from your Hometown Hero, Brandon! ; ordrng 1 AJU73292414 (Water valve), dspstn on spec-tagged invntry: 1 5989JA0002Y ICEMKR"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GIE21GSHFSS
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
"Inspected doors of unit. Fridge door has 4 sharp dents in stainless body. Freezer door has hand sized shallow depression in it. Customer only noticed fridge door and only received fridge door. Disassembled unit and installed new door onto machine. New door has two, large, shallow dents that are very obvious with open concept of kitchen. Tech will need to order fridge and freezer doors to get doors without damage. Job is not complete.; ordrng 1 WR78X27513 (Door fz) and 1 WR78X25794 (Door ff) and 1 WR04X10222 (Badge asm)"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SFN3DS
Near Omaha, NE 68106
Kyle
Job Details:
11/09/2021
Removed old wash pump and installed new. Hose clamp for new wash pump is too large and does not fit well. Will need to order different hose clamps and schedule return visit; saved tckt
We serviced a
GE DISHWASHER
Model GDF630PMM0ES
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
Inspected unit and UI is unresponsive. Removed kick panel and verified communication issue using newfi device. Cycled power and UI is now powered on. Updated software with newfi and ran diagnostic tests. Machine passes operational tests. Tech will order updated UI due to issue and will schedule return for installation when part becomes available. Job is not complete. ; ordrng 1 WD21X25727 (Configured ui)
We serviced a
GE CAFE DISHWASHER
Model CDT845P4NW2
Near Lincoln, NE 68516
Kevin
Job Details:
11/09/2021
Unit still not spraying right. Need dc harness and control. ; ordrng 1 WD21X25992 (Control) and 1 WD21X26957 (Dc harness) and 1 WD19X25637 (Diverter)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF530PSMSS
Near Lincoln, NE 68521
Ali
Job Details:
11/09/2021
During inspection the unit had no feedback at the user interface. Gained access to the main power for the main control board and confirmed proper 120 volts. Removed the board and checked for any visual issues. When I plugged the board back in unit powered on in a middle of a cycle. Tried to run a diagnostic test via Newfi but it wouldnt connect. Unit will need a new main control board. Once the part has been received office will call to reschedule. Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL BOARD)
We serviced a
KITCHENAID RANGE/COOKTOP GS
Model KDRS505XSS04
Near Omaha, NE 68136
Vince
Job Details:
11/09/2021
"Customer states the front right burner is not working and will not click.Found the front right burner valve will not function. Recommend replacing valve. Customer approved repairs. Need to order part and schedule a return visit. Collected deposit. Thank you, from your Hometown Hero, Vince and Hunter; ordrng 1 WPW10206288 (Burner valve Front Right)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Lincoln, NE 68506
Kevin
Job Details:
11/09/2021
"Iceroom frozen. Thawed sealed and installed updated kit ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT 12604D"
We serviced a
ELECTROLUX DRYER
Model EFMG527UTT0
Near Des Moines, IA 50317
Jeff
Job Details:
11/09/2021
"Customer had a loud dryer, making a rumbling noise. Disassembled dryer and found a sock and fabric sheet in her blower wheel. Also vacuumed and cleaned the rollers. Tested dryer and it was running quietly. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 134793511 IDLER and 5 5304523152 ROLLER (5)"
We serviced a
MIELE REFRIGERATOR
Model MB36RI0305/01
Near Indianola, IA 50125
Dillon
Job Details:
11/09/2021
"Customer complaint is that one of the freezer lights was out and not operating. Found that unit will need a new freezer light, ordered part and will return.; ordrng 1 11078360 (Freezer light)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESG/AA
Near Des Moines, IA 50313
Dillon
Job Details:
11/09/2021
Customer complaint is that unit was leaking water underneath of the crispers. Found that when I took all of the items out of the fridge along with all of the shelving I found that after I took the evaporator cover off of the unit that there was a lot of ice buildup causing the drain to be clogged. Found that unit was still cooling properly but was leaking water because of the drain clog. And then started by thawing the drain and after the drain was thawed out and then installed the new heat probe along with the new tubes in the insulation strips in the water leakage kit. I then installed the new temperature sensor and installed the new evaporator cover. I found that this unit did not have the extended defrost function. I then performed the ice maker update and Found that the inside cavity of the ice maker was full of frost and ice not able to dispense ice. Performed new ice maker kit by using rtv on the edges of ice room putting in a new ice maker and giving the auger a new drain hose heater. Also put in new control board. Put unit back together and pushed into its spot. Ran a cycle on ice maker and water dispensed in. Job complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW8
Near Omaha, NE 68022
Derek
Job Details:
11/09/2021
"Fridge is 56*, freezer is -18*. Both zones are improper as evaporator fan is not operating. Emptied freezer and inspected for failures. With evaporator cover removed tech found fan receiving 120vac but not operating. Fan has failed and needs replaced. Also suggest cod installation of garage heater kit as machine is in garage. Customer declined garage heater kit and just wants warranty work provided. Will order fan and schedule return. Job is not complete. ; ordrng 1 242219302 (Blade) and 1 5304521244 (Evap motor), dspstn on spec-tagged invntry: 1 241537103 TEMP CONTROL"
We serviced a
DACOR REFRIGERATOR
Model DRF36C100SR/DA
Near Omaha, NE 68118
Derek
Job Details:
11/09/2021
"Inspected fridge and found flooring under machine significantly out of level. Fridge has a heavy rearward lean and sideward lean, causing doors to be out of alignment. Checked doors and dispenser side door will not shut properly. Checked for blockages and found top small bin not installed correctly, causing door to be held open slightly. Changed bin and verified door closure. Added door adjustment clip under dispenser door to get doors nearly aligned. Customer is happy with solution and will attempt to address flooring issues. Job is complete.; used 1 DA99-04158A (DOOR ADJUSTMENT CLIPS 4PK) from stock"
We serviced a
GE PROFILE DISHWASHER
Model PDT825SSJ2SS
Near Bennington, NE 68007
Travis
Job Details:
11/09/2021
"Customer states unit is not washing or drying well. Having kitchen remodeled and new valve was installed. States ran unit and realized didnt have any water. Valve was off. Turned and ran it. Had water but still not performing properly. Put unit in diagnostics. No heat error. Filled unit. Turned on heater. No amp draw. Found tco popped. Reset. Ran heater again. Amp draw is 7.4 and unit is now operating properly. ; dspstn on spec-tagged invntry: 1 WD05X24776 ELEMENT 1 WD21X10490 LATCH ASM , and 1 WD21X24902 CONTROL"
We serviced a
ASKO DISHWASHER
Model D5644
Near Omaha, NE 68122
David
Job Details:
11/09/2021
Recommend replacing user interface control.
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Council Bluffs, IA 51503
Kyle
Job Details:
11/09/2021
Customer states dispenser does not always open. Replaced dispenser assembly unit tests ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Omaha, NE 68135
Vince
Job Details:
11/09/2021
"Customer states that unit stopped cooling 2 weeks ago. Found failure in the crisper drawer. Water has damaged the control board. Unit will need door replaced. Customer would like to think about repair. Collected service call. Thank you, from your Hometown Hero, Vince and Hunter!; dspstn on spec-tagged invntry: 1 W11170612 HARNESS"
We serviced a
KITCHENAID RANGE/COOKTOP GS
Model KDRS505XSS01
Near Omaha, NE 68135
Vince
Job Details:
11/09/2021
"Customer states she can smell gas from cooktop. Found leak at gas valve rail. Recommend replacement of rail. Customer would like to think about repair. Collected service call. Thank you, from your Hometown Hero, Vince and Hunter!; dspstn on spec-tagged invntry: 1 418224 BUBBLES - LEAK CHECK"
We serviced a
WHIRLPOOL DRYER
Model WED9500TC1
Near Omaha, NE 68107
Austin
Job Details:
11/09/2021
Customer states unit is dead. Found units supply voltage issue. Job complete ; dspstn on spec-tagged invntry: 1 WPW10174746 CNTRL-ELEC (INCL CORE
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WFI910H0AS0
Near Bellevue, NE 68147
Austin
Job Details:
11/09/2021
Customer states heard a pop. Unit will need a generator board
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FGGF3032MWC
Near Bellevue, NE 68123
Austin
Job Details:
11/09/2021
Customer states unit has a error. Replaced main control. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/US
Near Waukee, IA 50263
Jeff
Job Details:
11/09/2021
Customer has a hyperactive ice maker - it wont stop making ice. Replaced the ice maker today and tested for operation. It rotated and filled with water. Customer will alert us if the new ice maker wont stop making ice.
We serviced a
MIELE RANGE/COOKTOP GS
Model HR1956LP-DF
Near Winterset, IA 50273
Mike
Job Details:
11/09/2021
Replacing microwave door hinges.; ordrng 1 05055650 (Magnetic strip dsm) and 1 05059580 (Magnetic strip dsm) and 1 7386151 (Meat probe dsm) and 1 11258280 (Hinges dsm)
We serviced a
LG REFRIGERATOR
Model LFXC24726D
Near Granger, IA 50109
Dillon
Job Details:
11/09/2021
"Customer complaint is that unit was not cooling at all. Found that the unit was unplugged when I showed up, I didnt plug the unit in and found it after I repaired the dishwasher that when I came back out to the fridge the fridge have not dropped any degrees at all. I found that the unit will need a sealed system repair. Job denied. Collected service call fee, informed customer that if you could find proof of purchase that the whole repair would be covered. Job complete."
We serviced a
MIELE RANGE/COOKTOP GS
Model HR1956G
Near Urbandale, IA 50322
Mike
Job Details:
11/09/2021
Made adjustments to right rear burner head.
We serviced a
LG REFRIGERATOR
Model LFX28968SW
Near Bondurant, IA 50035
Mike
Job Details:
11/09/2021
"Replaced compressor, and filter drier. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73600903 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Ames, IA 50010
Dillon
Job Details:
11/09/2021
"Customer complains that unit was popping up with a C 13 error code, how last time does the door need to be replaced. I then showed up and took off the old door. I then installed the new door and found that the unit is operating properly and pass the hass diagnostic cycle. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBWW/AA
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
"Machine has 22 and 25 error codes upon arrival. Ice room is also frozen over. Started defrost and manually thawed room. Removed all factory components. Dried room and applied all updates with all new components. Pulled fridge and installed new pcb. Allowed dwell to end, allowed harvest to complete, and verified fill. Machine passes testing. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02663A PCB , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-14474C ICE BCKT 12604D , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Omaha, NE 68022
Travis
Job Details:
11/09/2021
"E ff displayed. 28 Im freezer and 39 in fresh food. Evap fan failure. Ran for part. Returned and installed. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134 , pckd up 1 AEB72913935 (Grille) and 1 Aeb72913942 (Grille)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near West Des Moines, IA 50266
Jeff
Job Details:
11/09/2021
"Customer has a washer that is not responsive. I replaced the control board and user interface. After installed, I performed a washer calibration. Job completed. Thanks for choosing Hometown Hero Appliance Repair"
We serviced a
LG REFRIGERATOR
Model LFX31925ST
Near Omaha, NE 68130
Travis
Job Details:
11/09/2021
Customer states unit makes high pitch squeal when shutting freezer door. Also makes vibration noise when fresh food door is open. Temps are -1 and 36. Opened and closed freezer door. High pitched happened within 2 seconds and lasted a few seconds. Sounds like air escaping. Inspected dispenser gasket. It is sealed tightly. Pulled unit forward on floor protection. Checked drain tubes. Installed correctly. Checked refrigerant tubing. All in place and no rubbing. Put unit back in place but pulled forward about an inch. Tried numerous times to recreate high pitched noise and could not. Also could not get any abnormal vibrations. Unit is operating properly. ; dspstn on spec-tagged invntry: 1 AEB73785615 GRILL ASSY FAN W/ HEATER
We serviced a
GENERAL ELECTRIC WASHER
Model GTW485ASJ5WS
Near Johnston, IA 50131
Jeff
Job Details:
11/09/2021
"Customer had a GE top load washer that was leaking. Ran a test cycle and found water coming from the inlet water valve assembly. Replaced it and tested. Still had water leaking. Discovered water coming from the thermistor in water valve. Discovered the thermistor was missing its o-ring gasket. Could not find thermistor in stock locally, so will order one and install it when it arrives. Customer has a water pan under his washer to catch water until we return.; ordrng 1 WH04X29448 (Thermistor - DM)"
We serviced a
GE OVENS ELECTRIC
Model JTP55SM1SS
Near Omaha, NE 68124
David
Job Details:
11/09/2021
All indications show that the oven is working normally. ; dspstn on spec-tagged invntry: 1 WB23T10015 SENSOR
We serviced a
MIELE COFFEE MAKER
Model CVA6805
Near Omaha, NE 68108
David
Job Details:
11/09/2021
"Recommended keeping contacts on drip tray clean, and unofficial solutions on line from servicers and customers recommend either using a blow dryer ion low heat to remove excess moisture after descaling or applying a small amount of dielectric grease to the drip tray contacts before reinstalling. ; dspstn on spec-tagged invntry: 1 00573828 DESCALER"
We serviced a
SAMSUNG WASHER
Model WF45K6500AW/A2
Near Omaha, NE 68104
Mark
Job Details:
11/09/2021
"Customer states unit has suds error, only found drain error, filter needs cleaned"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Omaha, NE 68114
Mark
Job Details:
11/09/2021
Replace rear felt on drum that had worn through
We serviced a
GE RANGE/COOKTOP EL
Model JB750EJ3ES
Near Omaha, NE 68122
Mark
Job Details:
11/09/2021
"Customer states oven isnt heating after element and sensor replacement, control board relay has failed and needs replaced with wire repair ; dspstn on spec-tagged invntry: 1 WB21X22134 SENSOR ASM"
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63A6111SS/AA
Near Omaha, NE 68138
Darrin
Job Details:
11/09/2021
Top control is smashed. Came with 1 part but will need another back part to make correct. ; ordrng 1 DG94-04123A (Back top panel)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Omaha, NE 68022
Shannon
Job Details:
11/09/2021
Drop ship handle to customer clean vent and attach bail arm to fridge ice maker ; ordrng 1 W10839403 (Handle)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Omaha, NE 68154
Shannon
Job Details:
11/09/2021
Inspect unit is working today any issues would recommend touch pad assy 5304496526 for repair
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAEWW
Near Omaha, NE 68022
Shannon
Job Details:
11/09/2021
"Thaw unit replace defrost sensor Evap cover and install water leakage kit also 117 defrost 24 hours to cool ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12609C COVER-EVAP"
We serviced a
GE REFRIGERATOR
Model TPX21PR
Near Omaha, NE 68164
Shannon
Job Details:
11/09/2021
Ice maker failed gave est ok to replace customer ok install ice maker test ok 24 hours for ice ; dspstn on spec-tagged invntry: 1 WR30X10093 ICE MKR (IM6D)
We serviced a
DACOR RANGE/COOKTOP GS
Model DTG36M955FS/DA
Near Council Bluffs, IA 51503
Kyle
Job Details:
11/09/2021
Customer states back right burner not working. Found igniter harness bad. Replaced harness unit tests ok
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AABP/XAA
Near Council Bluffs, IA 51503
Kyle
Job Details:
11/09/2021
Customer states unit not making ice. Inspected unit found ice maker function error stored cannot get icemaker to cycle manually. Cycled power to unit found error code cleared and icemaker started to cycle. Recommend replacing icemaker if issue returns
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Carter Lake, IA 51510
Kyle
Job Details:
11/09/2021
Customer states unit not spinning out water. Inspected unit found f3e1 error code for water level sensor. Tested sensor and main control found control board is not sending voltage to sensor. Unit will need control board; dspstn on spec-tagged invntry: 1 WPW10448876 PRESSURE SENSOR and 1 WPW10605427 DRAIN PUMP WATER
We serviced a
SPEED QUEEN WASHER
Model ATEE9ASP175TW01
Near Omaha, NE 68130
Matt
Job Details:
11/09/2021
Tech was assigned as a helper;
We serviced a
AMANA WASHER
Model NTW4750BQ0
Near Omaha, NE 68135
Matt
Job Details:
11/09/2021
"Customer states over the last 2 weeks washer makes clicking sound when using and doesnt clean clothes very well. Mentioned that the gears were replaced last year. Upon arrival checked for error codes and found error for motor fault. When running through a rinse and spin, unit does not fully spin and then stops. Tub spins free and quietly when spinning by hand. As soon as motor starts the noise starts. Tipped unit back to access motor underneath. Measured resistance of motor windings and is out of factory specifications. Recommend replacing motor. Will need to order part. Set appointment for mon 15h 8-10am; ordrng 1 W10832724 (Motor), dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT 1 WPW10006355 ACTUATOR , and 1 WPW10276397 PUMP"
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WOS51EC0AS00
Near Omaha, NE 68114
Matt
Job Details:
11/09/2021
"Customer states oven is slow to heat. Checked for error codes, none stored. Set oven to 350 and after about 10 -15 mins temp gun reads 345 but the display shows 190. Uninstalled oven and verified both elements have continuity. Returned power and set to bake at 350. Tested both elements and voltage was inconsistent for a few seconds and then dropped to 0 for both. Re-entered test mode and after the 4th auto test, an error for fault in control board was shown. Recommend replacing main control board. Reassembled rear panel and reinstalled oven. Set follow up for install on Thursday 11/18 2-5pm ; ordrng 1 W10550508 (Main control board)"
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRWH3
Near Omaha, NE 68124
Darrin
Job Details:
11/09/2021
Installed new rope kit. ; dspstn on spec-tagged invntry: 1 8194001 LINK
We serviced a
WHIRLPOOL DRYER
Model LER6620PQ1
Near Omaha, NE 68144
Matt
Job Details:
11/09/2021
"Customer states dryer does not turn on or start cycle. Upon arrival set timer do different setting and dryer wont start on any setting. Verified unit is getting 240vac from outlet. Pulled unit forward and removed rear panel. Found thermal cutout open, not allowing dryer to start. Recommend replacing thermal cutout. Found debris in venting that could have caused cutout to blow. Removed debris and cleared venting. Installed new thermal cutout and returned power to unit. Tested on every setting and dryer is now functioning and heating properly. Reinstalled rear panel and reattached venting. Job complete. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 WP3392519 THRML CUTOUT"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW725BSN1WS
Near Omaha, NE 68136
Matt
Job Details:
11/09/2021
"Customer states agitator in washer comes off and does not stay in place. Inspected unit and found agitator does not stay seated onto agitator base. Base and auger do not clip properly. Recommend replacing agitator base and agitator. Installed new agitator base and new agitator clips properly. Ran unit through rinse and spin cycle. Verified washer is functioning properly and agitator is now secure. Job complete. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 WH23X28418 PMP-DRN"
We serviced a
KENMORE WASHER
Model 110.280877
Near Omaha, NE 68136
Darrin
Job Details:
11/09/2021
Customer states that unit is making noise in spin. Ran in test mode and there was no error codes. Heard a noise when the unit went to drain. Sounds like something is in the pump.
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW01
Near Omaha, NE 68152
David
Job Details:
11/09/2021
Replaced damaged balance ring and tested. Unit is much more stable
We serviced a
? GARBAGE DISPOSAL
Model n/a
Near Ralston, NE 68127
David
Job Details:
11/09/2021
Replaced damaged garbage disposal. ; dspstn on spec-tagged invntry: 1 7027450 DISPOSAL INSTALL KIT and 1 84211601 DISPOSER WG1202XH 1/2HP
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXML10
Near Omaha, NE 68137
Darrin
Job Details:
11/09/2021
Customer states that unit is not making any ice. This is an optic style fridge. Optics are not showing any error codes. Light is solid when flap is closed. Ice maker looks like it was not in a complete cycle stopping point when I jumped the ice maker. When ice maker finally cycled it got to point and stopped and then I help it along and it cycled and filled. ; ordrng 1 2198597 (Ice maker optic style)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FCGM181RQBB
Near Omaha, NE 68130
Darrin
Job Details:
11/09/2021
"Customer states that unit is leaking water. Inspected drain pan inside fridge and it was cracked. Confirmed by pouring water into drain. ; ordrng 1 216377000 (DSP DRAIN TROUGH), dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN"
We serviced a
LG COOKTOP
Model LMHM2237BD
Near Bellevue, NE 68147
Austin
Job Details:
11/09/2021
Customer states unit is beeping. Unit will need main board and key pad.
We serviced a
GE REFRIGERATOR
Model PWE23KMDFES
Near Omaha, NE 68108
Austin
Job Details:
11/09/2021
Customer states unit is not cooling. Replaced evap cover and heater. Job complete
We serviced a
AMANA REFRIGERATOR
Model ABB2224DEW
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
Inspected machine. Freezer is -19 degrees and fridge is 58. Turned controls to the off position and compressor/condenser fan continue to run. Hit control pcb with hand and compressor turns off. Compressor relay on pcb has failed. Entered service mode and started defrost. Machine consumes 3.8a and works properly. Offered discounted quote for pcb replacement and customer approved. Installed new pcb and verified operations are correct. Job is complete. ; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC *NO CORE*
We serviced a
LG REFRIGERATOR
Model LTCS24223B
Near Omaha, NE 68144
Brandon
Job Details:
11/09/2021
"Ice maker was over filling with water. Replaced ice maker and tested unit, everything was working until second test as it over filled again by a long shot. Adjusted water pressure to unit and it filled properly. Tested again and it started over filling by a lot again. Unit will need a new water valve. Ordered parts and scheduled return. Thank you, from your Hometown Hero, Brandon! ; ordrng 1 AJU73292414 (Water valve), dspstn on spec-tagged invntry: 1 5989JA0002Y ICEMKR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SG/AA
Near Omaha, NE 68107
Brandon
Job Details:
11/09/2021
"Applied ice maker update. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER ASSY CASE MOTOR , 1 DA97-13718C ICE MAKER ASSY , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Omaha, NE 68164
Shannon
Job Details:
11/09/2021
Unit has failed control w10869738 is currently on back order with no eta of availability
We serviced a
GE DISHWASHER
Model GLD4968T10SS
Near Omaha, NE 68114
Brandon
Job Details:
11/09/2021
"Replaced the water valve and tested unit. Everything is working as intended! Thank you, from your Hometown Hero, Brandon!"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GIE21GSHFSS
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
"Inspected doors of unit. Fridge door has 4 sharp dents in stainless body. Freezer door has hand sized shallow depression in it. Customer only noticed fridge door and only received fridge door. Disassembled unit and installed new door onto machine. New door has two, large, shallow dents that are very obvious with open concept of kitchen. Tech will need to order fridge and freezer doors to get doors without damage. Job is not complete.; ordrng 1 WR78X27513 (Door fz) and 1 WR78X25794 (Door ff) and 1 WR04X10222 (Badge asm)"
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXPA2
Near Omaha, NE 68132
Brandon
Job Details:
11/09/2021
"Replaced the control panel and found the water was getting by the tub seal. Replaced the tub seal and tested unit again. No leaks were found after replacement, unit is back working properly! Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 W10648041 VALVE-INLT (W10872255) 1 WPW10348269 PUMP-DRAIN , and 1 W11177741 GASKET-DR"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Omaha, NE 68112
Mark
Job Details:
11/09/2021
"Customer states unit wont drain out, door is locked. Drain pump needs replaced"
We serviced a
GE REFRIGERATOR
Model PFS26MSWASS
Near Omaha, NE 68116
Shannon
Job Details:
11/09/2021
Arrived at unit placed cup under dispenser water filled cup tried 5 more times filled cup each time could not duplicate issue noted for no water dispensing ; dspstn on spec-tagged invntry: 1 WR49X10173 DISPENSER WATER TUBE and 1 WR57X10051 VLV - WR57X10032
We serviced a
BOSCH DISHWASHER
Model SHV878WD3N/11
Near Bennington, NE 68007
Shannon
Job Details:
11/09/2021
Dishwasher base broken someone tried to repair with a lag screw return with parts replace both side robes guises as door gasket inlet valve also base ram unit no leaks cabinets are warped have photos customer to keep eye in unit tech did run and no leaks gave credit from previous
We serviced a
ZEPHYR WINE COOLER
Model RPB24C01BG
Near Valley, NE 68064
Travis
Job Details:
11/09/2021
Installed mew display board and main pcb. Turned unit on. Compressor and fans started running and user interface responds. Job complete.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SFN3DS
Near Omaha, NE 68106
Kyle
Job Details:
11/09/2021
Removed old wash pump and installed new. Hose clamp for new wash pump is too large and does not fit well. Will need to order different hose clamps and schedule return visit; saved tckt
We serviced a
GE DISHWASHER
Model GDF630PMM0ES
Near Bennington, NE 68007
Derek
Job Details:
11/09/2021
Inspected unit and UI is unresponsive. Removed kick panel and verified communication issue using newfi device. Cycled power and UI is now powered on. Updated software with newfi and ran diagnostic tests. Machine passes operational tests. Tech will order updated UI due to issue and will schedule return for installation when part becomes available. Job is not complete. ; ordrng 1 WD21X25727 (Configured ui)
We serviced a
WOLF RANGE/COOKTOP GS
Model SRT486G
Near Omaha, NE 68124
Travis
Job Details:
11/09/2021
Replaced spark module. Test ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Omaha, NE 68116
Derek
Job Details:
11/09/2021
"Inspected fridge. 39e is stored but ice maker is working. Is room is proper with no ice or frost present. Updated software as model requires it. Verified issues are gone and no codes are present. Checked water flow through unit and flow is reduced. Checked basement and found saddle valve inside finished ceiling. Suggest new saddle valve to remedy water flow issue. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156A ICE BCKT ASM"
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP116TW13
Near Omaha, NE 68124
Austin
Job Details:
11/09/2021
Customer states unit is leaking. Instructed customer to not overload and not use too much detergent.
We serviced a
LG WASHER
Model WT4970CW
Near Omaha, NE 68130
Darrin
Job Details:
11/09/2021
Customer states that unit is having problems in spin and drain. Unit has standing water in machine. Did a drain and spin and the drain pump was no linger working just making a horrible noise. Recommend replacing drain pump.
We serviced a
MIELE REFRIGERATOR
Model KF1901VI/36
Near Pleasant Hill, IA 50327
Jeff
Job Details:
11/09/2021
"Customer has a Miele refrigerator that stopped producing ice. They tried shutting down the unit for a couple of days to let it defrost and turned it back on, but it still would not produce ice. I checked out the ice maker in the freezer compartment and the ice bin was empty. I did not see any test buttons. I checked the user interface and saw that the ice light was yellow, which means the ice maker was turned on. I then called Miele support. During the conversation, the tech asked if the filter light was on. It was on and flashing red. He said that if the filter light is on, it will not make ice. Good to know. So then he walked me through the 20-step process of turning off the filter light. With the filter light off, I let the customer know that it should start producing ice within the next 24 hours. If it doesnt, then we will come back out and look for a control or mechanical reason for why it wont produce ice. Customer will work on procuring a new filter. Job completed. Thanks for choosing Hometown Hero Appliance Repair."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Ankeny, IA 50023
Mike
Job Details:
11/09/2021
Replaced circulation pump.
We serviced a
GE WASHER
Model GTW725BSN0WS
Near Ceresco, NE 68017
Kevin
Job Details:
11/09/2021
"Installed gearcase and new screw tested unit. Seen fill,agitate,drain and spin. All tests good."
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PFE28KMKQES
Near Lincoln, NE 68502
Kevin
Job Details:
11/09/2021
Installed Im kit found that the original installers of it left out the top bucket part and the water line hole in case top and bottom were not plugged. Installed door seal.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Lincoln, NE 68503
Kevin
Job Details:
11/09/2021
Installed board did heater test. All tests good.
We serviced a
GE CAFE DISHWASHER
Model CDT845P4NW2
Near Lincoln, NE 68516
Kevin
Job Details:
11/09/2021
Unit still not spraying right. Need dc harness and control. ; ordrng 1 WD21X25992 (Control) and 1 WD21X26957 (Dc harness) and 1 WD19X25637 (Diverter)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF530PSMSS
Near Lincoln, NE 68521
Ali
Job Details:
11/09/2021
During inspection the unit had no feedback at the user interface. Gained access to the main power for the main control board and confirmed proper 120 volts. Removed the board and checked for any visual issues. When I plugged the board back in unit powered on in a middle of a cycle. Tried to run a diagnostic test via Newfi but it wouldnt connect. Unit will need a new main control board. Once the part has been received office will call to reschedule. Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; ordrng 1 WD21X25732 (CONFIGURED SERVICE MACHINE CONTROL BOARD)
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model FPEF3081KFC
Near Lincoln, NE 68521
Ali
Job Details:
11/09/2021
During inspection I pulled the unit utilizing my floor protection. Confirmed that the bake and broil element had proper continuity. I did noticed a burn mark in the broil relay. Powered the unit and checked for proper power. Bake element had proper 240 volts. Unfortunately the broil element wasnt receiving any voltage. Unit has a bad broil relay and will need a new board assembly. Due to the age of the unit customer is going to purchase a new unit. Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali!
We serviced a
BOSCH OVENS ELECTRIC
Model HBL8451UC/01
Near Springfield, NE 68059
Ali
Job Details:
11/09/2021
During inspection I preheated the oven to 350? and watched the temperatures utilizing my thermometer. I allowed the oven to do 3 heat cycles and confirmed it was within the specs of the heat cycle. Once I was done with 350? I opened the oven door and allowed some of the heat to escape. After a few minutes I ran a bake cycle to 450?. I allowed the temperatures to heat cycle a couple of times. Unit was within the proper specs of the heat cycle. I did noticed some food debris on the door gasket which can allow an air leak. Recommend cleaning the debris to allow the gasket to have a good tight seal on the door. I also showed the customer on how to calibrate the oven if needed. Unit is now operating properly. Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali!
We serviced a
LG REFRIGERATOR
Model LFX25978SW
Near Omaha, NE 68138
Vince
Job Details:
11/09/2021
"Customer states that unit is not cooling. Found failure in sealed system. Customer would not like repair done. Thank you, from your Hometown Hero, Vince and Hunter. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
KITCHENAID RANGE/COOKTOP GS
Model KDRS505XSS04
Near Omaha, NE 68136
Vince
Job Details:
11/09/2021
"Customer states the front right burner is not working and will not click.Found the front right burner valve will not function. Recommend replacing valve. Customer approved repairs. Need to order part and schedule a return visit. Collected deposit. Thank you, from your Hometown Hero, Vince and Hunter; ordrng 1 WPW10206288 (Burner valve Front Right)"
We serviced a
FRIGIDAIRE FREEZER
Model FFU20FC6AW4
Near La Vista, NE 68128
Vince
Job Details:
11/09/2021
"Customer states that unit is not cooling well. Replaced defrost thermostat, still not working. Found unit operating normally. All components test good. Would recommend replacement of defrost timer. Collected service call. Thank you, from your Hometown Hero, Vince and Hunter!"
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NX58H5600SS/AA
Near Omaha, NE 68112
Mark
Job Details:
11/09/2021
"Customer states oven wont heat, ignitor needs replaced"
We serviced a
MAYTAG WASHER
Model LAT9806AAE
Near Omaha, NE 68114
Mark
Job Details:
11/09/2021
"Customer states leveling foot fell from unit, needs returned and leveled ; dspstn on spec-tagged invntry: 1 12112425 BELT"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TFB
Near Des Moines, IA 50315
Mike
Job Details:
11/09/2021
Unit deemed unrepairable by techline due to fridge cabinet being bowed out not allowing door to seal properly.
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Omaha, NE 68106
Austin
Job Details:
11/09/2021
Customer states unit is not starting or spinning. Replaced lid switch. Job complete ; dspstn on spec-tagged invntry: 1 WH08X32697 LID LOCK and 1 WH23X28418 PMP-DRN
We serviced a
LG REFRIGERATOR
Model LFXS30796D
Near Bellevue, NE 68147
Vince
Job Details:
11/08/2021
"Customer states that unit is not cooling. Found failure in sealed system. Repaired system. Allow 24 hours for unit to cool. Job complete. Thank you, from your Hometown Hero, Vince and Hunter!; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL73981017 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
