We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Omaha, NE 68135
Darrin
Job Details:
08/30/2021
Customer states that unit will not start. Recommend replacement of the control board. ; ordrng 1 WD21X24900 (Control board) and 1 WD21X10490 (Door latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Omaha, NE 68130
Darrin
Job Details:
08/30/2021
Customer states that unit is crushing cubes. Recommend replacing ice bucket if problem keep occurring. Thanks for choosing Hometown Hero Appliance Repair. . ; dspstn on spec-tagged invntry: 1 W10882923 ICEMAKER
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Papillion, NE 68046
Darrin
Job Details:
08/30/2021
Customer states that unit is leaking water into the snack zone. Removed all contents and found the defrost drain was plugged. Cleaned and all water drained. Please allow 24 hours for unit to reach set temps. Thanks for choosing Hometown Hero Appliance Repair. .
We serviced a
LG DRYER
Model DLEX3370V
Near Omaha, NE 68135
Darrin
Job Details:
08/30/2021
"Customer states that unit was making a noise and now would not turn on. Removed top and found that control board hanger broke and the control was hitting on the drum. Recommend replacing control board. ; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4560EL3001A IDLER PULLEY , and 4 4581EL2002H ROLLERS W/ SHAFT , ordrd 1 EBR76542925 (Control board)"
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Ashland, NE 68003
Darrin
Job Details:
08/30/2021
"Customer states that unit had stopped cooling and then started again. Tapped into system and pressures were -4 and 100. Removed and replaced compressor, filter drier, and fridge evap. Charged with nitrogen to check for leaks. Charged with 4.76 oz of r 134a. Please allow 24 hours for unit to reach set temps. Thanks for choosing Hometown Hero Appliance Repair. . ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221702 EVAP , 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8BPKXKQ00
Near Omaha, NE 68154
Travis
Job Details:
08/30/2021
Customer states fresh food door is not staying shut. Found tension on power hinge. Adjusted now operating properly. If problem persists recommend replacing hinge.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Omaha, NE 68135
Travis
Job Details:
08/30/2021
"Found failed inlet valve. Replaced. Test ok. ; dspstn on spec-tagged invntry: 1 241509402 MOTOR 1 242252702 VALVE-WATER , and 1 5303918344 ICE MAKER ASSY"
We serviced a
SAMSUNG DRYER
Model DVE45R6300V/A3
Near Johnston, IA 50131
Jeff
Job Details:
08/30/2021
Customer states that his dryer is not spinning and that he heard a clunk when he rotated the drum by hand. I opened up the dryer and determined that the belt had come off the motor pulley and idler assembly. I reinstalled the belt and then reassembled the dryer. Tested the dryer and it is working as it should. Will instruct customer to always turn drum clockwise and not clockwise. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near West Des Moines, IA 50265
Jeff
Job Details:
08/30/2021
Customer states that his frig makes ice but does not dispense the ice through the door. Tested and could not hear auger move. Checked auger connections and they were good. Checked PCB connections and they were also good. Ordering a new auger assembly and a main PCB.; ordrng 1 DA92-01193E (Maim PCB - DM) and 1 DA97-19965C (Auger assy - DM)
We serviced a
LG REFRIGERATOR
Model LSXC22486S
Near Ames, IA 50010
Mike
Job Details:
08/30/2021
Replaced compressor and filter drier under LG warranty.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHD2250TS
Near Ankeny, IA 50023
Jason
Job Details:
08/30/2021
"Customer states that their water LED light on their fridge has burnt out, the lights over the cubed and crushed works fine. No other issues are present with the fridge at this time. Please Thank you! From your favorite technician, Jason!; ordrng 1 242270106 (Module Dispenser (DM)) and 1 5304518822 (User Interface (DM))"
We serviced a
GE REFRIGERATOR
Model PSB42YSXASS
Near Omaha, NE 68144
Derek
Job Details:
08/30/2021
"Inspected machine. Freezer is at 22-26 degrees. Fresh food is at 44-50 degrees. Display shows 18 and 38. Listened to operation. Compressor, condenser fan, and freezer evaporator fan are operating. Disassembled freezer and exposed evaporator to check frost pattern. Frost pattern is incomplete and improper in freezer compartment. Reassembled unit and checked parts for quote. Quoted customer for repair. Customer declined repair due to cost at this time as he has been dissatisfied with continuously failing components inside machine. Job is complete."
We serviced a
MAYTAG DISHWASHER
Model DU1055XTBS2
Near Omaha, NE 68022
Derek
Job Details:
08/30/2021
"Inspected dishwasher. Keypad respond and associated lights come on when selections are made. Closed door and dishwasher start button flashes indicating that door is not closed. Removed outer door and console from machine. Found crouton jammed inside door switch assembly. Removed debris, reassembled, and retested. Door strike is now interacting with door switch properly and cycle starts without issue. Allowed operation to continue. Water valve has a squealing noise and slightly under fills sump. Quoted customer to replace water valve today and customer approved. Installed new valve and verified operations, again. Job is complete.; used 1 W10648041 (VALVE-INLT (W10872255)) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Omaha, NE 68106
Mark
Job Details:
08/30/2021
"Customer states unit isnt spinning and draining, lid lock needs replaced. ; dspstn on spec-tagged invntry: 1 WH44X10288 LOCK LID"
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FPBM3077RFA
Near Papillion, NE 68046
Austin
Job Details:
08/30/2021
Customer states units handle broke off. Unit will need a handle.
We serviced a
WHIRLPOOL DRYER
Model LGQ8858HG
Near Omaha, NE 68106
Kyle
Job Details:
08/28/2021
"Replaced gas coils; dspstn on spec-tagged invntry: 1 279311 IGNITOR,DRY 1 279834 COIL KIT , and 1 WP3392519 THRML CUTOUT"
We serviced a
SAMSUNG DRYER
Model DV45H700EWIA2
Near Council Bluffs, IA 51501
Kyle
Job Details:
08/28/2021
Replaced heater; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR and 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
KENMORE WASHER
Model 44921301
Near Omaha, NE 68164
Travis
Job Details:
08/28/2021
Cancelled upon arrival. ; dspstn on spec-tagged invntry: 1 280187 PUMP-WATER and 1 DC64-00519B LATCH WP8182634
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2
Near Omaha, NE 68116
Travis
Job Details:
08/28/2021
Found plugged drain filter. Cleaned. Unit now operating properly.
We serviced a
SUB ZERO REFRIGERATOR
Model 501F
Near Omaha, NE 68144
Travis
Job Details:
08/28/2021
Found failed drain heater. Will need to order part. ; ordrng 1 7014688 (Drain heater)
We serviced a
SAMSUNG DRYER
Model DV422EWHDWR/AA
Near Council Bluffs, IA 51501
Kyle
Job Details:
08/28/2021
Inspected dryer
We serviced a
SAMSUNG WASHER
Model WA422PRHDWR/AA
Near Council Bluffs, IA 51501
Kyle
Job Details:
08/28/2021
Replaced suspension; dspstn on spec-tagged invntry: 4 DC97-05280W DAMPER *NEED GREASE*
We serviced a
SAMSUNG REFRIGERATOR
Model RM257ABRS/XAA
Near Omaha, NE 68164
Travis
Job Details:
08/28/2021
Found failed inverter board. Part is no longer available and unit is non repairable.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Omaha, NE 68135
Derek
Job Details:
08/27/2021
Inspected dishwasher. Heating element is warped due to low water fill. Started rinse cycle and removed access panel. Diverter leak has occurred. Allowed machine to run and cavitation is present. Added 28oz of water and cavitation stops occurring. Spoke to customer about issues present. Water valve under filling machine has led to poor performance and has caused the heater to warp and become damaged. Water leaking from sump can significantly damage home and machine should not be used until issues are addressed or unit is replaced. Customer will discuss repair with husband before making definitive decision. Job is complete. ; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE-INLT and 1 WPW10780877 PMP-MTR ASM
We serviced a
LG REFRIGERATOR
Model LRMDS3006S
Near Omaha, NE 68022
Derek
Job Details:
08/27/2021
"Customer says craft ice stopped working for 1 week and has started working again 2 days ago. Inspected machine. Freezer is 14-17 degrees, but customer had just emptied top shelf out. Pressed test button on craft ice maker and maker goes through harvest and refills properly with water. Tested water dispenser and upper ice maker and they work as well. Tech can find no immediate issues but is concerned about possible compressor issue with new 600a refrigerant. Suggest that customer purchase a small thermometer and monitor temperatures and ice production for next week. If issues or temperature problems occur, tech suggests compressor replacement and recharge of system. Job is complete. ; dspstn on spec-tagged invntry: 1 AEQ73449901 ICEMKR"
We serviced a
GE REFRIGERATOR
Model GFE28GSKFSS
Near Omaha, NE 68116
Derek
Job Details:
08/27/2021
"Inspected fridge. Tsd receiving 120vac but not running. Replaced start device and compressor turns on and runs. Tech cycles power after 15 minutes to stress test compressor. Compressor will now not start and it continually trips overload. Checked compressor windings and low winding is now 1.4ohm and had started at 5.1ohm initially.mp checked owners manual and found 5yr warranty for compressor and associated labor for repair. Tech called mike and mike will provide itemized receipt to initiate warranty claim. Tech will placed compressor kit on order. Cod ticket is complete and warranty ticket will need to be opened. Please send receipt to [email protected]; ordrng 1 WR87X23410 (Compressor kit), dspstn on spec-tagged invntry: 1 WR55X37006 CONTROL BOARD and 1 WR60X26866 MTR- NEEDS NEWFI UPDATE"
We serviced a
SAMSUNG WASHER
Model WF42H5600AP/A2 01
Near Omaha, NE 68116
Shannon
Job Details:
08/27/2021
Invertor board issue rotor stator under warranty dc31-00111a dc31-00112a
We serviced a
GE DRYER
Model GDTP180ED2WW
Near Omaha, NE 68154
Shannon
Job Details:
08/27/2021
"Timer failed caused knob to break replaced as a set test ok ; dspstn on spec-tagged invntry: 1 WE12M29 BELT (137212700) 1 WE1M654 KNOB, TMR-WHITE , 1 WE4M137 T-STAT,SAFETY , and 1 WE4M533 TIMER PLAS SHAFT , used 1 We4m533 ( Timer), and 1 We1m654 Knob) from stock"
We serviced a
GE DISHWASHER
Model GDF520PSF6SS
Near Omaha, NE 68142
Shannon
Job Details:
08/27/2021
Replace failed flood sensor test ok ; dspstn on spec-tagged invntry: 1 WD21X10519 FLOAT SWITCH FLOOD ASSY
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBBC/AA
Near Omaha, NE 68144
Brandon
Job Details:
08/27/2021
"Warranty took care of the ice route flap due to water escaping by as it should leak. New part does not leak but still water escaping by. Called tech line and they said it was a warped door and needed to be replaced. Unit had a out of warranty problem as well. Replaced evap cover and installed a new heater above the evap. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon! ; ordrng 1 DA91-04145B (Door left), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER (DA97-12540A) , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 SH502 DRAIN HEATER , used 1 DA97-13757A (Evap cover) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US
Near Johnston, IA 50131
Dillon
Job Details:
08/27/2021
"Customer complaint is that unit is leaking water. Found last time out there was no water leaking from the unit, I found this time that when I started the cycle water was leaking slowly from the left side bottom of the unit. I then open the door and found that water was getting past the door seal at the top of the door causing water to leak down from the left side of the door. Found that unit is going to need a new door seal. Will return with parts. ; ordrng 1 154827601 (Door gasket dsm) and 1 154701001 (Splash shields dsm) and 1 5304500204 (Gasket dsm)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Des Moines, IA 50309
Dillon
Job Details:
08/27/2021
"Customer complaint is that unit was making a very loud high-pitched noise. Found last time that the noise was coming from the evaporator cover fan. So I returned with a new evaporator cover, I then opened the unit and took out all of the drawers in the freezer and gained access to the evaporator cover after removing the icemaker. I then took out the two screws holding the cover in place and took out the evaporator cover. I then installed the new cover and put the icemaker back in and ran a test cycle in Haas in found the unit pass the diagnostic mode. And then put unit into a load control and ran the evaporator fan and found that there was no noise coming from the fan and the unit is operating properly. job complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
SAMSUNG DRYER
Near West Des Moines, IA 50266
Dillon
Job Details:
08/27/2021
"Customer complains that unit is still making a squeaking noise. Found last time out there were multiple wheels that were causing the issue along with the idler pulley. Found this time out that one of the wheels that I replace last time I found that there was damage to the shaft that the wheel sat on causing it to make the squeaking noise. I then disassembled the filter housing and got access to the shaft at the wheel sat on and I took off the old shaft and I installed a new shaft and found that when I assemble the unit back together the squeaking noise was gone. And the unit is operating properly, job complete. ; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER ASM and 2 DC97-16782A ROLLER DRUM W/ AXLE (MAR"
We serviced a
LG WASHER
Model WM3987HW
Near Omaha, NE 68131
Kyle
Job Details:
08/27/2021
"Ordered heater; ordrng 1 AEG33121501 (Heater), dspstn on spec-tagged invntry: 1 6322FR2046C THERMISTOR, NTC"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Omaha, NE 68164
Shannon
Job Details:
08/27/2021
Return with service bullention update and idler pulley instal test ok ; dspstn on spec-tagged invntry: 1 279640 PULLEY
We serviced a
GE DISHWASHER
Model GDT580SSF288
Near Omaha, NE 68116
Shannon
Job Details:
08/27/2021
Flood sensor failed gave est to replace customer ok install new sensor test ok is heating now ; dspstn on spec-tagged invntry: 1 WD21X10519 FLOAT SWITCH FLOOD ASSY
We serviced a
GE OVENS ELECTRIC
Model JT3000DF6WW
Near Omaha, NE 68154
Shannon
Job Details:
08/27/2021
Inspect unit broil element failed gave est to replace customer ok install new test ok bake and broil preheated fine test ok
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE59M6850SG
Near Omaha, NE 68135
Vince
Job Details:
08/27/2021
"Customer states that ran a self clean and now unit is displaying error. Found issue with main control. Will need to order part and schedule a return visit. Collected deposit.Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince! ; ordrng 1 DE92-03960L (Main PBA)"
We serviced a
GE REFRIGERATOR
Model DSS25MSSESS
Near Omaha, NE 68135
Vince
Job Details:
08/27/2021
"Return with parts. Installed new water tank. Unit now operating properly. Job complete. Collected balance. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"
We serviced a
SAMSUNG DISHWASHER
Model DW80J7550UG/AA
Near Adams, NE 68301
Ali
Job Details:
08/27/2021
During inspection I confirmed there was no blockage within the drain filter and the track for the water wall assembly. Ran the unit in a diagnostic mode. Unit filled to the proper levels. During the test the unit displayed a 7C(water wall) error code. Unit will need a new water wall assembly. Customer is going to contact Samsung for warranty coverage. Thanks for choosing Hometown Hero Appliance Repair. . Ali!
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Omaha, NE 68137
Vince
Job Details:
08/27/2021
"Customer states that fresh food section not cooling. Found defrost issue in fresh food evaporator. Customer would not like repair done. Collected service call. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"
We serviced a
MIELE DISHWASHER
Model G4225U
Near Omaha, NE 68022
Vince
Job Details:
08/27/2021
"Customer states unit is giving F14 error at end of cycle. Found issue with over sudsing. Manufacturer recommends customer using less detergent and running a clean cycle on unit. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Omaha, NE 68164
Derek
Job Details:
08/27/2021
"Customer has items in unit which did not clean off during last wash. Items are on both racks. Started 1hr wash and removed kick panel. Dishwasher has leaked, previously, and diverter shows signs of debris formation from leak. Allowed unit to wash and machine under fills with water, causing cavitation to occur. Added three cups of water to sump and allowed unit to continue washing. Opened machine after 10 minutes and confirmed that all three spray arms have rotated. Machine will need new sump assembly and new water inlet valve. Called property manager and provided quote, and property manager declined repair. Job is complete."
We serviced a
SAMSUNG WASHER
Model WA40J3000AW/A2
Near Omaha, NE 68116
Derek
Job Details:
08/27/2021
"Inspected washer. Has out of balance update previously done including s hooks. Started express wash cycle on warm setting and allowed machine to fill. After filling, washer begins agitation. Agitation sounds smooth with only minor noises coming from motor and gear case. Unit drains and begins spin. Spin has basket bounce around slightly, leading to mechanical noise from motor and gear case, as well as, from lid as it is damaged and wont close properly with factory spring clamps. Machine has no immediate failures but motor and gear case are beginning to show age. Factory shock absorbers are not updated and have become soft. Lid will need to be removed, bent back to original shape, and reinstalled. All are required to fully fix customer complaint. Customer declined repairs. Job is complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80H9930US/AA
Near Omaha, NE 68116
Derek
Job Details:
08/27/2021
"Customer has revision 0, generation waterwall machine giving 7e error code, which is currently displayed. Removed all racks, spray components, and motion assembly from interior. Uninstalled dishwasher and removed access rear panel. Removed hoses and clamps and discarded factory nozzle assembly. Installed updated components, and reassembled. Ran express wash cycle and verified that machine passes all testing through consumer cycle. Job is complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Adams, NE 68301
Ali
Job Details:
08/27/2021
"During inspection there was frost buildup behind the evaporator cover. Unit will need the leakage kit. Steamed out all of the ice buildup within the evaporator cover. Removed the cover and steamed out all of the ice buildup within the evaporator. The leakage kit includes a new evaporator cover, longer drain probe, insulation behind the evaporator, new drain tubes, and defrost sensor. Cleaned out the drain line with my trombone cleaner. Installed all of the new parts and reassembled the unit. I also reprogrammed the unit to extended defrost time. Unit is now operating properly.Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali! ; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT and 1 DA97-12609C COVER-EVAP , used 1 DA32-00006S (SENSOR TEMP) from stock"
We serviced a
GE MONOGRAM WINE COOLER
Model ZDWC240NABS
Near Omaha, NE 68152
David
Job Details:
08/27/2021
"Sealed system failure, and start device failure, customer will replace. Tech hauled unit off as a courtesy. Collected service call and fee for haul off."
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Omaha, NE 68105
Jacob
Job Details:
08/27/2021
Customer states console is rubbed off and unit is banging. Leveled the unit and installed new console. Job complete. ; saved tckt
We serviced a
LG REFRIGERATOR
Model LMXS28596S
Near Omaha, NE 68108
Austin
Job Details:
08/27/2021
Customer states unit has a error. Replaced fan shroud.
We serviced a
HOT POINT DISHWASHER
Model HDA2160H50SS
Near Omaha, NE 68105
Austin
Job Details:
08/27/2021
Customer states not draining Unit will need a wash motor.
We serviced a
GE REFRIGERATOR
Model TBX18JABQRWW
Near Omaha, NE 68124
Jacob
Job Details:
08/27/2021
"Customer states condensation between freezer and fridge door. Found bad mullion heater, will need a new heater."
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AARS/XAA
Near Omaha, NE 68135
Darrin
Job Details:
08/27/2021
Customer states that unit will not hold temps well. Temps 58 and 39. Unit has no error codes. All fans were working and compressor was pulling .5 amps. Unit has a sealed system issue. Customer does not want to put anymore money in the machine. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE STY and 1 DA81-06006B UV DRIER - CAP TUBE STYLE
We serviced a
LG WASHER
Model WM2501HVA
Near Omaha, NE 68114
Brandon
Job Details:
08/27/2021
"Bearing failure. Unit will need he back half replaced. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon!"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF9A
Near La Vista, NE 68128
Brandon
Job Details:
08/27/2021
"Door mullion was sagging. Moved it up a little and now it shuts with the door. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Brandon! ; dspstn on spec-tagged invntry: 1 241509402 MOTOR"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF4
Near Omaha, NE 68132
Kyle
Job Details:
08/27/2021
Diagnosed fridge
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Omaha, NE 68114
Kyle
Job Details:
08/27/2021
Inspected dishwasher
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDRS/XAA
Near Omaha, NE 68106
Kyle
Job Details:
08/27/2021
Took unit out of demo mode
We serviced a
LG WASHER
Model WM3997HWA
Near Omaha, NE 68142
Kyle
Job Details:
08/27/2021
Replaced drain pump; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
GE STACK WASH/DRY
Model GUD27ESSJ0WW
Near Bellevue, NE 68147
Jacob
Job Details:
08/27/2021
"Customer states Ge combo unit is filling with water and then goes dead. Repaired broken wire on motor, unit is now operating properly.; dspstn on spec-tagged invntry: 1 WH44X10288 LOCK LID"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Papillion, NE 68046
Jacob
Job Details:
08/27/2021
Customer states whirlpool fridge is not cooling. Unit will need a sealed system rebuild.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Omaha, NE 68135
Darrin
Job Details:
08/27/2021
Installed new water valve. Ran and tested. Unit is no longer leaking. Dryer switched door to other side and shortened the dryer venting behind machine. ; dspstn on spec-tagged invntry: 1 W11175771 VALVE
We serviced a
LG REFRIGERATOR
Model LMXS30776S
Near Waterloo, NE 68069
Travis
Job Details:
08/27/2021
Food behind freezer drawer causing frost. Removed items and unit will clear frost itself now that door can shut.
We serviced a
THERMADOR REFRIGERATOR
Model T48BD820NS00
Near Omaha, NE 68132
Travis
Job Details:
08/27/2021
Found leak from tubing. Will order part. ; ordrng 1 00752213 (Fill tube)
We serviced a
WOLF RANGEHOOD
Model n/a
Near Omaha, NE 68124
Travis
Job Details:
08/27/2021
Customer states unit lights go out all the time. Inspected unit. Will need new lamp sockets. Will order parts.
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Omaha, NE 68116
Travis
Job Details:
08/27/2021
"Found failed board. Recommend also replacing ui. No repair at this time. ; dspstn on spec-tagged invntry: 1 WD21X10490 LATCH ASM 1 WD21X23462 LOGIC BOARD , and 1 WD21X24901 CONTROL"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bennington, NE 68007
Shannon
Job Details:
08/27/2021
Inspect unit no power to dishwasher breaker is tripped reset breaker any issue would recommend having electrician change out breaker to a non gfci unit working now
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Gretna, NE 68028
Matt
Job Details:
08/27/2021
"Customer states icemaker is not working properly. Upon arrival removed ice bucket and inspected ice room. Found icemaker unable to cycle properly due to ice build up in ice room. Recommend icemaker update. 1time parts and labor allowance through Samsung. Used steamer to thaw ice build up in ice room. Removed old icemaker and auger motor assembly. Installed y clips and sealed ice room with RTV. Removed old drain tube and installed new drain tube with heater onto auger motor assembly. Installed auger motor assembly and new icemaker. Tested ice route assembly and test pass. Used floor protection to pull unit forward and replaced main control board for system update. Returned refrigerator to home position and ran icemaker through test cycle. Test cycle pass and icemaker filled with water. Please allow 24 hours for ice. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02698A ICEMKR UPDATE"
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW1
Near Omaha, NE 68134
Ali
Job Details:
08/27/2021
During inspection the drain pump would activate but no water would drain out. Tilted the unit back and removed the drain pump. Noticed there was little to no water flow coming out of the tub. Upon further inspection I noticed the line was heavily clogged with hair. Cleaned out all of the hair buildup and ran a drain and spin cycle. Unit is now operating properly.Job complete Thanks for choosing Hometown Hero Appliance Repair. . Ali!
We serviced a
ELECTROLUX OVENS ELECTRIC
Model EW30EW65GS2
Near Omaha, NE 68111
Ali
Job Details:
08/27/2021
Tech was assigned as a helper;
We serviced a
? REFRIGERATOR
Model n/a
Near Omaha, NE 68111
David
Job Details:
08/27/2021
"Wood panel and handle damaged, this is a custom handle, and not a manufacturer supported part. Recommend customer contact a carpenter or cabinet maker to resolve issue."
We serviced a
MAYTAG WASHER
Model MAV6000AWQ
Near Omaha, NE 68114
David
Job Details:
08/27/2021
"Complaint that washer is making a noise in spin cycle. Tech pulled top up and front off and observed unit in spin cycle, a little bit of a grinding noise when under load, tech removed and checked belt and found no signs of cracking or slipping. Pump spins freely by hand. The potential for sometimes noisy operation on this old of a unit are high. Unit does not seem to make the noise on an empty load, only when the tub is full of water and clothes, which makes me think extra strain on the electric motor might be causing the noise. Overall, no part has failed, and no clear sign of where noises are specifically coming from, machine just sounds like an aging washing machine. ; dspstn on spec-tagged invntry: 1 WP21002026 SNUBBER and 1 WP22003483 BELT,WAS,DRIVE"
We serviced a
KITCHENAID RANGE/COOKTOP GS
Model KSGG700ESS2
Near Omaha, NE 68124
Austin
Job Details:
08/27/2021
Customer states unit is not reaching temps. Found no issues
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SG/AA
Near Glenwood, IA 51534
Austin
Job Details:
08/27/2021
Customer states unit is not cooling. Replaced main pcb. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS2
Near Omaha, NE 68130
Darrin
Job Details:
08/27/2021
Customer states that unit made some cubes but they were very clear and it didnt make very many. Condenser fan is running but the front of the condenser is very dirty. Vacuumed what I could from the front. Put unit in test mode and found that all fans are working correct. Turned temp down in the freezer to -6 to see if the ice production would speed up. Customer is going to watch and let us know if she has any further issues.
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near Omaha, NE 68135
Darrin
Job Details:
08/27/2021
Customer states that unit is getting a 4e error code. Removed top and started smart install. Found that the water hose for the cold was tightened to tight and spun the valve and unplugged the cold. Repositioned cold water valve. Ran through smart install.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Omaha, NE 68130
Darrin
Job Details:
08/27/2021
Customer states that icemaker is not working and there is frost in the freezer. Checked for codes and the unit has a e2 error for icemaker. This is for the motor has lost position. Recommend replacing the icemaker. ; pckd up 1 W11294907 (Icemaker)
We serviced a
GE WASHER
Model GTWN4250D0WS
Near Omaha, NE 68135
Darrin
Job Details:
08/27/2021
Customer states that unit is getting loud. Pulled front cover and didnt see any leaking. Started a spin cycle and it is very loud. Recommend replacing bearing shaft.
We serviced a
GE DISHWASHER
Model GDT655SMJ2ES
Near Omaha, NE 68116
Travis
Job Details:
08/27/2021
"Customer states unit leaks from door and vent cover will come off. I tightened cover and ran unit. Let run for 10 minutes. No water had leaked. Opened door and vent cover was loose. Believe unit is leaking past vent as it loosens and eventually falls off. Recommend replacing vent cover, seal and transition piece. No repair at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB0
Near Omaha, NE 68164
Shannon
Job Details:
08/27/2021
Inspect unit shut off under sink does not move is corroded not allowing water to inlet valve in dishwasher to flow good under fills so wont spray water took off to test trickles added water to Dishwasher is spraying and pumping fine recommend plumber also under sink pie to disaposal not in hood shape
We serviced a
SCOTSMAN ICEMAKERS - GRID
Model SCCP30MA
Near Valley, NE 68064
Travis
Job Details:
08/27/2021
Customer states unit does not make ice. Inspected unit. Reservoir is full of water. Started it. Goes through full cycle but no water. Plumbers are here currently and have water off. Unit began circulation but no water spraying to evap. Found jet cover not installed correctly. Repositioned correctly. Began spraying correctly. Ice began forming in mold. Allow 24 hours for ice. ; dspstn on spec-tagged invntry: 1 12-2985-01 TIMER
We serviced a
LG REFRIGERATOR
Model LSXC22426S
Near Norwalk, IA 50211
Jason
Job Details:
08/27/2021
Customer states she is having trouble getting her water filter to click into place. While inspecting the unit I found that the water filter head needs to be replaced as it is not allowing the water filter to get a proper seal causing the water to spray out when there is an attempt to use the dispenser or when the unit tries to fill its ice maker. I did not observe any broken or leaking supply lines. I have also shut the water off until I can return with proper parts to fix the issue.; schdld next appmnt for 9/3 FRI PM
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WGE755C0BE00
Near Omaha, NE 68135
Vince
Job Details:
08/27/2021
"Customer states that unit sparked and is now off. Found failure in control board. Customer would like to submit to warranty company. Collected service call. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince!"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Omaha, NE 68144
Vince
Job Details:
08/27/2021
"Customer states they just moved into office, unit is not producing ice and has a burn mark in the rear. Unit will need lighting repaired and icemaker replaced. Need to order parts and schedule a return visit. Collected balance. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Vince! ; ordrng 1 5303918493 (Icemaker) and 1 241971403 (Wire cover) and 1 241971601 (Light shield) and 2 5304517886 (Light bulb)s and 1 ULTRAWF (Water filter)"
We serviced a
FISHER PAYKEL DRYER
Model DE62T27DW2
Near Des Moines, IA 50321
Mike
Job Details:
08/27/2021
Unit making a clunking noise when rotating made adjustments and no longer making noise but unit is vibrating when running as well. Found the blower wheel to have two broken fins causing it to be off balance causing the vibrations. Will need to order new blower wheel.; ordrng 1 395048 (Belt dsm) and 1 395034 (Fan (blower wheel) dsm)
We serviced a
LG RANGE/COOKTOP EL
Model LRG3085ST
Near Omaha, NE 68130
Matt
Job Details:
08/27/2021
"Customer states oven does not preheat and gets F9 error. Mentioned the cooktop burners work but the oven does not. Unit is a gas oven, set oven to preheat at 350 degrees and oven does not light or preheat. Removed bottom panels to gain access to igniter. Clamped on ammeter and set oven again to 350 degrees. 0 amps recorded when trying to heat oven. Recommend replacing igniter. Customer approved repair. Installed new igniter and set to preheat at 350 degrees. Oven preheated successfully with no error codes. Oven is now working properly. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT and 1 MEE61841401 IGNTR-BK"
We serviced a
KENMORE WASHER
Model 110.475126
Near Omaha, NE 68116
Shannon
Job Details:
08/27/2021
Inspect unit dripping from door boot recommend wpw10111435 if any issues occur removed hair build up today there is a floor drain under the pedestal that me be backing up let customer know so is aware of this ; dspstn on spec-tagged invntry: 1 WPW10111435 BELLOWS and 1 WPW10730972 PUMP-WATER
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near West Des Moines, IA 50266
Jeff
Job Details:
08/27/2021
"Customers front load Maytag washer was in a constant drain and holding her last load of clothes hostage by refusing to unlock the door. I removed the top cover and pulled the manual door release to free her clothing. Put machine into diagnostics and received an F03 E01 error. I inspected the drain hose and it was down 24 inches into her standpipe. I pulled it up and cut off enough hose so that it only sat down 5-6 inches into her drain pipe. Ran a test cycle and still got the same error. Cleaned out pressure hose air dam (filled with muck) and drain filter (filled with muck and guitar picks) and then ran another rapid wash cycle and the washer ran though fill, wash, drain, rinse, drain and spin without any issues. Job completed. Thanks for choosing Hometown Hero Appliance Repair!"
We serviced a
LG REFRIGERATOR
Model LSXS26326S
Near Norwalk, IA 50211
Mike
Job Details:
08/27/2021
Repaired refrigerant leak.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMC30516HB0
Near Omaha, NE 68136
Matt
Job Details:
08/27/2021
"Customer states microwave will not start cooking. Mentioned that unit has had intermittent power issues and sometimes work randomly. Now unit will not starting at all. Inspected unit and tried to heat, will turn on light when opening the door but when trying to start cook cycle part of the keypad is not responding. Display is also starting to disappear. Microwave is a built in unit. Uninstalled in order to remove outer skin to test fuses, and door switches. All test good. With keypad and display not properly responding, control board has failed. When attempting to find part number for control board, found that the The part the appliance requires is not a serviceable part, and the manufacturer doesnt list a coresponding part number. Will submit to insurance. Job complete. Thank you for choosing Hometown Hero Appliance Repair. Thank you, from your Hometown Hero, Matt! ; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,20AMP"
We serviced a
LG DRYER
Model DLEX4000B
Near Urbandale, IA 50323
Jeff
Job Details:
08/27/2021
"Customer states that the front left corner of the door panel on his brand new LG dryer is dented. I was called out to determine whether this part was serviceable, and unfortunately, it is not. Contacted LG tech line and they stated that the customer will need to contact the retailer to seek resolution on shipping/delivery damages. I was given TCC number TCC210827270380."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Des Moines, IA 50312
Jeff
Job Details:
08/27/2021
"Customers ice maker has been making noises and requires constant defrosting. Temps were at 41 in the frig and -2 in the freezer. Performed ice maker update under Samsung warranty. Replaced auger assembly. Replaced cracked ice bucket. Tested ice maker and heard water entering. Please allow 24 hours for ice production to resume. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE 1 DA94-02663A PCB , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR , used 1 DA97-12540G ( Auger assy), and 1 DA97-14474C ( Ice bucket) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US
Near Pleasant Hill, IA 50327
Dillon
Job Details:
08/27/2021
Customer complaint was that the spray arm had fallen off and melted on the heating element inside of the unit. I found last time that the spray arm had not been sitting in the house in correctly which caused it to fall off and melt. I returned with a new housing lock and spray arm. I then installed the new parts and inform customer that if they ever clean the filter inside of the unit that the housing lock needs to be locked in correctly or it will keep falling out on them. I found the after I locked the spray arm in correctly that the unit is operating properly. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Des Moines, IA 50312
Jeff
Job Details:
08/27/2021
Customer states that she has to constantly defrost and remove ice build up in her ice maker compartment. Today the temps were 36 deg in the fresh food section and 0 in the freezer. Performed a ice maker update under Samsung warranty. Tested ice maker and heard water entering. Please allow 24 hours for ice production to resume. Thanks for choosing Hometown Hero Appliance Repair!; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02695A ICEMKR UPDATE
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SR/AA
Near Ames, IA 50014
Jason
Job Details:
08/27/2021
"Todays return visit was to replace the French mullion assembly as I found the original was not sealing properly when the door was closed, after my previous visit customer called back in to say that their in door water pitcher had also stopped working, I checked to see if there were any kinked supply line and I did not find any. Second I ran a HASS diagnosis which the unit passed, I then took a voltage test on the pitcher assembly itself and found an open line. It appears that the dispenser is not receiving the proper voltage to dispense will need to order dispenser assembly to complete this job.; ordrng 1 DA97-20587B (Assy cover water tank (DM)) and 1 DA97-17399D (Assy Case Inner (DM))"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Ankeny, IA 50023
Jason
Job Details:
08/27/2021
"Customer states that they are consistently receiving an LC error code on their dishwasher. Upon my inspection of the unit I found that there is a dent on the inside of the tub, causing water to leak out from underneath but just abound the water inlet valve. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN"
We serviced a
SAMSUNG DRYER
Model DVE50A8600E/A3
Near Ankeny, IA 50023
Dillon
Job Details:
08/27/2021
Customer complaint is that unit is making a different noise than the one that I had fixed initially. Customer stated the unit is making a very loud thunking noise. I started the unit and I ran a cycle and found the unit was making a very quiet funky noise and inform customer that that is normal operation because of the seam that is on the drum and when it hits the wheels it will make a slight noise. Customer said that when problem was happening with her it was very loud compared to the noise that I informed her about. I told customer that the unit is operating properly and if the problem does reoccur to take a video of the noise. Job complete. ; dspstn on spec-tagged invntry: 4 DC97-16782E ROLLER-NEW STYLE
We serviced a
LG REFRIGERATOR
Model LTWS24223S
Near Urbandale, IA 50322
Jason
Job Details:
08/27/2021
"Customer states that their freezer door will not stay shut when closed, I found that that the door needed the bottom hinge raised up to square up the door and get a proper seal, door is not opening and closing as intended."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Des Moines, IA 50317
Dillon
Job Details:
08/27/2021
"Customer complains that unit was making a very loud grinding noise. Sound of the grinding noise was coming from the gear case assembly. So I ordered the parts and I returned with parts, I then disassembled unit and took out the old gear case. I then installed the new gear case into the unit and got everything locked in the place and all of the wires reconnected. I then turn the unit on and ran a test cycle and found that the unit was operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Palmyra, NE 68418
Kevin
Job Details:
08/27/2021
Installed sump. Unit now sprays.
We serviced a
LG REFRIGERATOR
Model LFXS28596S
Near Lincoln, NE 68516
Kevin
Job Details:
08/27/2021
"Sealed system issue. All running no cool. Replaced compressor and dryer unit held vacuum, recharged with r600. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA36811409 R600 CMPRSR R600"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
