We serviced a
SUB ZERO (H) REFRIG BLD IN(H)
Model n/a
Near Olathe, KS 66061
Chance
Job Details: 10/10/2024
"Customer states unit warmed up to 60 degrees on both sides then cooled back down to normal temps and has done that a few times in about a week. Checked all fans and sealed system, everything is functioning properly. Called tech line who had me look at error codes which it had for a different model. Customer stated there was a power surge and tech line said it knocked the board to a different model. Recommended replacing control board. Estimate for repair is $766.69. Customer approves. Follow up tbd by office based on part availability. ; ordrng 1 7043869 (Main PCB (KC))"
We serviced a
VIKING (H) OVENS GAS
Model VDSC5366BSS
Near Des Moines, IA 50312
Anthony
Job Details: 10/10/2024
Customer stated that unit is no longer heating correctly. On initial visit found that bake element circuit was open indicating issues with component. Returned with replacement bake element and proceeded to replace element. Job complete.
We serviced a
BOSCH OVENS ELECTRIC
Model HBL5460UC/06
Near Liberty, MO 64068
Eric
Job Details: 10/10/2024
Customer states gets 106 error found door lock motor broken needs new one quoted repair customer accept ordered and rescheduled; ordrng 1 00751505 (Latch assmebly)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Lincoln, NE 68507
Bryce
Job Details: 10/10/2024
Customer states unit is not tumbling upon inspection. Verified complaint notice that the belt was broken off went ahead and threw on the roller kit. Unit is now operating properly and heating as it should.
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Omaha, NE 68116
Mike F
Job Details: 10/10/2024
"Customer states low ice production. Temperatures in fridge are good. Checked wires at bottom of door, found broken wires. Quoted for new door. Customer to purchase new fridge. Service call collected."
We serviced a
LG RANGE ELEC
Model LSGL6335F.BRSELGA
Near Ames, IA 50010
Mark F
Job Details: 10/10/2024
Customer states unit gives f27 error. Found open winding on cooling motor. Replaced. Unit operating properly.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Altoona, IA 50009
Rory
Job Details: 10/10/2024
Technician recommending customer to use rinse aid to help improve drying of dishes
We serviced a
BOSCH DISHWASHER
Model SHS863WD6N/11
Near Papillion, NE 68046
Jacob
Job Details: 10/10/2024
Customer states unit is not draining. Installed new drain pump.
We serviced a
SAMSUNG DRYER
Model DV52J8700EP/A2
Near Papillion, NE 68046
Jacob
Job Details: 10/10/2024
Customer states unit is not heat. Reset the unit and unit is now heating properly. ; dspstn on spec-tagged invntry: 1 WP35001247 ELEMENT DC47-00019A
We serviced a
MAYTAG WASHER
Model MVW8865GW0
Near Omaha, NE 68111
Shannon
Job Details: 10/10/2024
Arrived at unit error stored for clutch issue press start grind noise on lower of unit disassemble and found slider and clutch issue grinds together recommend w10734521 and w10754448
We serviced a
ELECTROLUX DRYER
Model EFME627UTT1
Near Lincoln, NE 68502
Derek F
Job Details: 10/10/2024
Upon inspection the dryer water line was leaking. I also found another line that had leaked as well. I replaced both lines and confirmed they dont leak. I also noticed the old lines had arced to the dryers in the back. I used my multimeter to test for active grounding electricity but didnt find voltage. Informed customer there is an electrical ground issue with the house that had energized the waterlines and they need an electrician. Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; used 2 TJ75SSFFB (Water line) from stock
We serviced a
LG REFRIGERATOR
Model LRMDS3006D
Near Granger, IA 50109
Mike
Job Details: 10/10/2024
"Unit has a ff error for freezer fan. Inspected freezer fan and it has failed. Will need to replace freezer evap fan cover to repair. ; ordrng 1 Aeb76044903 (Fz evap cover), used 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Kansas City, MO 64117
Eric
Job Details: 10/10/2024
Replaced agitator tested unit still making same sound checked unit out found belt worn down and slipping ordered parts and rescheduled with customer; ordrng 1 WH03X32097 (Pulley and nut) and 1 WH05X24185 (Clutch) and 1 WH01X24180 (Belt)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Lincoln, NE 68506
Kannon
Job Details: 10/10/2024
Unit is doing the same as original complaint even after parts recommended by tech line. Per tech line will order a new Ui and main board along with TCOs that could be out. Returning at a time that works best for the customer. ; ordrng 1 DE47-20034A (Thermostat) and 1 DE94-04316A (Control panel) and 1 De47-20059b (Thermostat) and 1 De47-20007b (Thermostat) and 1 De96-00400a (Noise filter)
We serviced a
CRITERION REFRIGERATOR
Model CFRR255WD1S
Near Bellevue, NE 68147
Derek
Job Details: 10/10/2024
"Arrived and temperature of the fridge is 60 while the freezer is -2. Freezer has a massive bloom of rime ice from a humidity leak. Rime ice is heavy throughout, indicating that the entire door was ajar. Techs disassembled freezer and removed evaporator cover. Held reed switch closed and fresh food fan is being sent 12vdc but is not running. Tech removed fan and found blade extremely difficult to turn by hand, which will be an issue for a bldc fan. Checked parts schematic to find if fan is replaceable. Fan is serviceable, however, has been discontinued by the manufacturer. National lookup, google, and 17 parts distributors all indicate that the fan can not be sourced. Fan may work if fully defrosted but tech isn't 100 percent sure. Tech provided information to the customer. Job is complete."
We serviced a
SAMSUNG WASHER
Model WF45R6300AV/US
Near Kansas City, MO 64119
Eric
Job Details: 10/10/2024
Replaced front panel tested unit now working ran quick cycle and drained
We serviced a
SAMSUNG WASHER
Model WA55CG7100AVUS
Near Clive, IA 50325
Anthony
Job Details: 10/10/2024
"Customer stated that unit has scratches around inner basket, not making scratching noises as per notes description. inspected inner basket and found deep scratches in middle of basket all the way around. Tech support declared the issue as cosmetic issue only and wont be covered by first year manufacture warranty."
We serviced a
WHIRLPOOL DISHWASHER
Model WEP540HAMZ4
Near Omaha, NE 68154
Shannon
Job Details: 10/10/2024
Inspect unit water line to dishwasher leaking has leaked thru basement ceiling onto cabinets also pipe Under sink leaking when run water down drain a mouse has gotten under dishwasher and caused damage recommend dishwasher install kit and sump assy for repair
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2867TF0
Near Lincoln, NE 68528
Ali
Job Details: 10/10/2024
During arrival customer informed us the fridge had been getting worse. I gained access to the evaporator and noticed the frost pattern was weak. Unit has a system issue.
We serviced a
LG DRYER
Model DLE5955W
Near Basehor, KS 66007
Chris
Job Details: 10/10/2024
Customer states unit is not heating. Unit needs new high limit.; dspstn on spec-tagged invntry: 1 5301EL1001H ELEM 1001A-1001J and 1 6931EL3003D THERMOSTAT
We serviced a
DACOR (H) OVENS ELECTRIC
Model DOB30P977DS/DA
Near Omaha, NE 68132
Mike F
Job Details: 10/10/2024
Installed main control and user interface. But on convection bake. Unit operating as it should.
We serviced a
DACOR (H) DISHWASHER
Model DDW24T999BB/DA
Near Urbandale, IA 50322
Anthony
Job Details: 10/10/2024
Customer stated that unit has been having issues with opening and closing. On initial visit found will need adjustable upper hinge pulley assembly to resolve issue. Customer was sent wrong part so will need parts department to send correct part for service and will need to schedule return. ; O-emld tckt
We serviced a
WOLF (H) OVENS GAS
Model R366
Near Omaha, NE 68124
Travis
Job Details: 10/10/2024
Replaced door hinges. Door now shuts properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Omaha, NE 68144
Mike F
Job Details: 10/10/2024
"Customer states unit is not producing ice. Found fill line for ice maker frozen. Called Electrolux tech line, water line does not show in parts break down. Fill line is not replaceable. Fill line is foamed in and uses a heater. Checked power to heater, control is sending power, checked heater, heater is open. Unit is not repairable. Service call collected."
We serviced a
MAYTAG DRYER
Model MDE7400AYW
Near Lincoln, NE 68526
Bryce
Job Details: 10/10/2024
"Customer states unit is squeaking. Upon arrival went ahead and tore apart. Dryer figured out unit is squeaking from one of the roller wheels. Customer will be replacing the two rollers and the idler will be back on Monday next week to get them replaced.; used 2 12001541 (ROLLERS DRUM (2)), and 1 WP6-3700340 (IDLER PULLEY) from stock"
We serviced a
LG RANGE ELEC
Model LRE30757ST/00
Near Bellevue, NE 68123
Koby
Job Details: 10/10/2024
Customer states unit does not heat. Found that unit is not getting 240V and is missing L2. Customer will need to call an electrician. Job complete.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21R7051SG/AA
Near Ankeny, IA 50021
Rory
Job Details: 10/10/2024
Returned with parts installed new main PCB and latch assembly unit still not operating properly. Ordering additional parts for return visit.; ordrng 1 OM75P-21-ESGN (Magnetron) and 1 DE26-00126A (Transformer) and 1 DE96-00269A (Capacitor HVC)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30KMEDBSR/AA
Near West Des Moines, IA 50266
Anthony
Job Details: 10/10/2024
"Customer stated that unit direct cool ice maker is starting to freeze up preventing ice maker from harvesting ice. Inspected unit and found ice blockage on right side of ice maker preventing ice maker from producing ice. Ice room will need sealed with updated components to resolve.; dspstn on spec-tagged invntry: 1 DA81-11160A FOAM PAD-AUGER 1 DA97-14474C ICE BCKT , and 1 DD81-04511A RTV"
We serviced a
LG WASHER
Model WM4000HWA /02
Near Runnells, IA 50237
Rory
Job Details: 10/10/2024
Replaced door lock
We serviced a
WHIRLPOOL DRYER
Model LEW0050PQ3
Near Omaha, NE 68132
Shannon
Job Details: 10/10/2024
Inspect unit switch assy failure stack unit in closet wp8182530 is recommend
We serviced a
BERTAZZONI (H) RANGE ELEC
Model MAST486GDFMXE
Near Omaha, NE 68114
Travis
Job Details: 10/10/2024
Installed outer glass. Have wrong feet for unit and missing two burner caps. Re looked up feet. Picture of ordered part number shows correct ones. Will re order. ; ordrng 4 414078 (Feet (need tm inspection))s and 1 504838 (Burner cap) and 1 504839 (Burner cap)
We serviced a
WOLF (H) RANGE ELEC
Model DF48450CGBKP
Near Omaha, NE 68137
Derek
Job Details: 10/10/2024
Arrived at showroom and receptionist says that no sales staff are available to show technicians around. Receptionist pointed tech to the appropriate display unit. Techs called manufacturer to ask about dispatch and 'recall' update. Manufacturer is unaware of any recalls/reworks. Support team let technician know that an isolated incident may have occurred and manufacturer is now looking into a possible recall/repair; but that no updates or repairs have been created yet. Owners of the affected products and dealers with those machines will need to wait further for more information to be released. Job is complete.
We serviced a
ELECTROLUX WASHER
Model EFLS527UTT1
Near Papillion, NE 68046
Shannon
Job Details: 10/10/2024
Inspect unit wont spin all else work 59 error stored for communication customer looking for extended warranty coverage from NFM
We serviced a
LG REFRIGERATOR
Model LF30S8210S
Near Lincoln, NE 68507
Bryce
Job Details: 10/10/2024
"Customer states unit is not cooling upon inspection. Verified complaint could tell that there was a slit in the evaporator as there was no Freon in the system went ahead and tap system. There was no pressure went ahead and replace the compressor evaporator and the dryer unit is now operating properly please allow unit 24 to 48 hours to reach optimal temperature, vacuum unit down to 490 ?m filled with 2.96 ounces of our 600 a running pressures of the unit were -2.5 and 46 after about six minutes job complete"
We serviced a
LG REFRIGERATOR
Model LFDS22520S.ASTCNA0
Near Council Bluffs, IA 51501
Kyle
Job Details: 10/10/2024
Customer states unit is not cooling. Inspected unit found bad compressor. Replaced compressor and filter drier. Pressurized system to 100 psi and verified no leaks. Vacuumed system down to 820 microns. Recharged system with 48g r600a. Unit tests ok will need to allow 24 hours to cool. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Lincoln, NE 68512
Derek F
Job Details: 10/10/2024
I arrived today with the part to complete the repair. I first disconnected power and gained access to the paddle. I then installed the new paddle and reassembled the refrigerator. Finally I tested the dispenser and the refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!
We serviced a
SAMSUNG REFRIGERATOR
Model RF22N9781SR/AA
Near Des Moines, IA 50317
Rory
Job Details: 10/10/2024
Technician recommended replacement of compressor/ filter drier as well as refrigerator evaporator.
We serviced a
LG DISHWASHER
Model LDT5678BD.ABDEEUS
Near Granger, IA 50109
Anthony
Job Details: 10/10/2024
Customer stated that unit was making loud screeching noises during operation. Found wash motor was defective and needed replaced. Job complete.; dspstn on spec-tagged invntry: 1 ABT72989206 PUMP
We serviced a
THERMADOR (H) OVENS ELECTRIC
Model MED302RWS/03
Near Omaha, NE 68154
Mike F
Job Details: 10/10/2024
Installed UI. UI is responding and operating. Adjusted timer to loudest setting. Set timer. No noticeable difference in volume.
We serviced a
SPEED QUEEN DRYER
Model ADEE9RGS175TW01
Near Lincoln, NE 68520
Kannon
Job Details: 10/10/2024
Unit is not heating upon arrival. During inspection found a break in the heater coils. Removed old heater and installed new with new thermostats. Tested unit and it is working great after repairs. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESG/AA
Near Omaha, NE 68131
Lucas
Job Details: 10/10/2024
Customer states dispenser button inside fridge is broken. Unit is missing button and will need a new dispenser assembly. Removed broken assembly and installed new one. Tested and dispenser is now operating properly.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW000
Near Papillion, NE 68046
Jacob
Job Details: 10/10/2024
Customer states unit is making a loud noise. Installed new drum assembly.
We serviced a
SAMSUNG WASHER
Model WF50R8500AV/US
Near Stilwell, KS 66085
Chris
Job Details: 10/10/2024
Ordering different assembly for drawer that is available.; ordrng 1 DC97-21472A (Drawer assembly (kc))
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW9
Near Lincoln, NE 68510
Ali
Job Details: 10/10/2024
Installed the new sump and ran a cycle. Confirmed there was no leaks. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2642LF1
Near Bellevue, NE 68123
Jacob
Job Details: 10/10/2024
Customer states unit is not draining. Cleared drain line. ; dspstn on spec-tagged invntry: 1 241796405 TUBE-WATER FILL
We serviced a
LG RANGE ELEC
Model LSIL6336FE.BRSLLGA
Near Logan, IA 51546
Lucas
Job Details: 10/10/2024
Customer states display is not working and half of buttons are unresponsive. Removed stove top to check connections. All connections are good. Unit will need a new main pcb.; ordrng 1 EBR42389101 (Main pcb)
We serviced a
GE PROFILE MICROWAVE OVEN
Model psb924def1es
Near Kansas City, MO 64157
Eric
Job Details: 10/10/2024
Customer states inspector came by and ran microwave empty inspector saw sparking. Tested unit found wave guide a little dirty but no sparking occurred while in use. Cleaned wave guide and inside unit. Unit is good to go Microwaves should never be ran empty
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lenexa, KS 66220
Chance
Job Details: 10/10/2024
"Customer states unit is leaking water out of the front. Replaced spray arm on unit. Tested unit, unit is functioning properly with no leaks. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Overland Park, KS 66224
Chance
Job Details: 10/10/2024
Customer states unit warmed. Found leak. Patched leak on evap. Bubble tested welds. Unit passed. Unit held vaccume as well. Please allow 24 hours for unit to cool. Job complete.
We serviced a
LG REFRIGERATOR
Model LRMDC2306D/01
Near Roca, NE 68430
Kannon
Job Details: 10/10/2024
Returned with correct icemaker for this model/serial. Installed new icemaker and tested unit. Unit had cycled and filled great with no leaks. Unit is working great after repairs. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADW3
Near Raymond, NE 68428
Ali
Job Details: 10/10/2024
During inspection unit would fill but wouldnt activate the wash pump. Unit has a bad wash pump assembly. Removed the old sump and installed a new sump assembly. Ran a quick wash cycle and confirmed there was no leaks. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
SAMSUNG WASHER
Model WF45N5300AV
Near Lincoln, NE 68503
Ali
Job Details: 10/10/2024
Installed the new door boot assembly and reassembled the unit. Ran a spin cycle and confirmed unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
GE MONOGRAM (H) DISHWASHER
Model ZDT915SPJ0SS
Near Leawood, KS 66209
Chris
Job Details: 10/10/2024
"Customer states unit has a leak detection. Ran two wash, agitate and drain cycles with no leaks."
We serviced a
LG REFRIGERATOR
Model LRFS28XBS.ASTCNA1
Near Ankeny, IA 50023
Anthony
Job Details: 10/10/2024
Customer stated that unit has been displaying error FF E on user display and making noises during operations. Found evaporator cover needed replaced to resolve issues. Job complete.
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070UG/AA
Near Omaha, NE 68154
Koby
Job Details: 10/10/2024
"Customer states unit has LC code. Pulled unit out with floor protection and found water in the base of the unit. Found that case break assembly is not attached to side of unit. The interior side locking cap came off. Reinstalled case break onto unit and removed water from the base. Ran test cycle, unit functions properly with no leaks. Job complete."
We serviced a
SUB ZERO (H) REFRIGERATOR
Model CL4250SIDO
Near Des Moines, IA 50312
Mark F
Job Details: 10/09/2024
Customer states unit drips water. Can see water coming out of dispenser line. Ran water. Water would continue to push out periodically for 5-10 seconds after valves shut off and a sustained rate. Then continue to drip. Voltage to valves shuts on/off with control of dispenser switch. Noticed water filter was wobbly when in manifold. Will need to order parts and reschedule with Des Moines tech.; ordrng 1 7044279 (Water tank) and 1 7043043 (Dbl vlv) and 1 7043041 (Solo vlv) and 1 7031815 (Manifold) and 1 4204490 (Filter)
We serviced a
WHIRLPOOL RANGE ELEC
Model WFC150M0EW3
Near Omaha, NE 68138
Koby
Job Details: 10/09/2024
"Customer states unit is not baking correctly. Ran test cycle, unit functions properly. This unit cycles with a large temperature range. No defect found. Job complete."
We serviced a
COYOTE (H) REFRIGERATOR
Model C1BIR24-R
Near Omaha, NE 68114
Travis
Job Details: 10/09/2024
Replaced main pcb. Compressor started. Unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR
Near Olathe, KS 66061
Chris
Job Details: 10/09/2024
"Customer states unit is freezing some items. Unit is operating within specifications.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"
We serviced a
SAMSUNG DISHWASHER
Model DW80CG5451MTAA
Near Des Moines, IA 50320
Anthony
Job Details: 10/09/2024
Customer stated that unit is receiving error codes when trying to operate. On initial visit found unit wasnt receiving water when prompted. Found main control board wasnt sending voltage to inlet valve. Returned with replacement main control board. Replaced board and verified unit is operating as designed. Job complete.
We serviced a
SUMMIT BEVERAGE CENTER
Model SBC490B
Near La Vista, NE 68128
Jacob
Job Details: 10/09/2024
Customer states unit is freezing the items. Will need to order parts. ; ordrng 1 TJ90SC1002 (Thermostat)
We serviced a
ZEPHYR RANGEHOOD
Model ZAN-E30/M90 290
Near Papillion, NE 68046
Kelvin
Job Details: 10/09/2024
"Returned with parts. Removed original interface, installed new. Unit is operating properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVQ03
Near Omaha, NE 68144
Travis
Job Details: 10/09/2024
"Customer states ff section not cooling. Temps are currently 37 and 2. Ran diagnostics damper opens and closes, evap motor works. No signs of frost on back wall. Unit is currently operating properly. Did adjust defrost from adaptive to timed. Told customer if it acts up again to shut unit off at controls and see if compressor shuts off to rule out jazz board."
We serviced a
HOTPOINT DISHWASHER
Model HDA3400GOOWW
Near Omaha, NE 68114
Kyle
Job Details: 10/09/2024
"Customer states unit is not draining. Unit is leaking from solenoid shaft seal. Replaced seal and nut ran unit 3 times unit drained properly. Job complete; dspstn on spec-tagged invntry: 1 WD26X10013 MOTOR/PUMP ASSY 1 WP913108 SHAFT SEAL FOR GE D/W , and 1 WR2X7054 PUSH NUT"
We serviced a
HOTPOINT DISHWASHER
Model HDA3400GOOWW
Near Omaha, NE 68114
Austin
Job Details: 10/09/2024
Tech was assigned as a helper;
We serviced a
SAMSUNG REFRIGERATOR
Model RS263TDBP
Near Olathe, KS 66062
Chris
Job Details: 10/09/2024
Customer states unit has water in bottom of fresh food section. Unit needs fresh food drain steamed.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
VIKING (H) OVENS GAS
Model VGCC5366BSS
Near Mission Hills, KS 66208
Chance
Job Details: 10/09/2024
Customer states unit will not get to temp. Inspected unit and found when set to 300 unit would get to 200 and stop. Then when moved to 350 unit would kick back on and stop at 230. When moved to 400 unit would kick back on like its supposed to then turn off around 300. Customer also stated units cooling fans would stay on a lot longer than they used to. Based on this unit will need new temp sensor. Flames looked great and ignitor was functioning properly. Will need to get part info in the morning and call custoker for quote as part is not on kimball website. ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
WHIRLPOOL DRYER
Model WED5900SW
Near Omaha, NE 68144
Derek
Job Details: 10/09/2024
Customer states that the dryer won't run. Inspected unit and found that the door switch has failed. Provided discounted quote for repair and customer declined. Job is complete.
We serviced a
SAMSUNG WASHER
Model WA50R5200AV/A4
Near Spring Hill, KS 66083
Chance
Job Details: 10/09/2024
"Customer states units display dial is not functioning. Confirmed dial was not responding to being turned. Replaced UI and main PCB on unit. Tested unit, unit us functioning properly. Job complete."
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US
Near Olathe, KS 66062
Ben
Job Details: 10/09/2024
Customer states unit started knocking around again and more dust fell on floor. Unit needs new basket and back half. ; ordrng 1 Dc97-21946a (Back half (kc)) and 1 Dc97-21456d (Basket (kc))
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AD
Near Gardner, KS 66030
Chance
Job Details: 10/09/2024
"Replaced fill tube on ice maker. Tested unit, unit is functioning properly with no leaks. Job complete."
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Omaha, NE 68106
Jacob
Job Details: 10/09/2024
Customer states unit is displaying a BE error. Recommend changing to pods or using less liquid ; dspstn on spec-tagged invntry: 1 5221DD1001E VALVE 12V
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blair, NE 68008
Shannon
Job Details: 10/09/2024
Inspect unit wont start cycle disassemble and inspect has failing capacitor gave est to replace capacitor and recalibrate customer ok perform work test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lenexa, KS 66220
Chance
Job Details: 10/09/2024
Customer states unit is leaking water. Inspected unit and found it was overflowing out of the front every time the spray arm passes. Unit will need new spray arm. Follow up scheduled for tomorrow morning. ; ordrng 1 W10837249 (Spray arm (KC))
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near West Des Moines, IA 50266
Anthony
Job Details: 10/09/2024
"Customer stated that unit ice maker is freezing up preventing it from harvesting ice. Proceeded to inspect unit and found components needed replaced with updated components. Job complete.; dspstn on spec-tagged invntry: 1 DA81-11067A USE DD81-04511A 1 DA82-02673A ICEMKR UPDATE , 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Omaha, NE 68135
Koby
Job Details: 10/09/2024
"Customer states unit is not making ice. Defrosted unit and sealed with rtv. Completed icemaker update and ran test cycle, unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DD81-04511A RTV"
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/01
Near Overland Park, KS 66223
Austin R
Job Details: 10/09/2024
"Customer states that unit is overfilling freezing in fridge and found that ice was smelling funny. Unit will need a damper, and Waterfitler. ; ordrng 1 00649968 (Damper), dspstn on spec-tagged invntry: 1 61002 CLENAIR ODOR NEUTRALIZER"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21M706BAG/AA
Near Olathe, KS 66062
Austin R
Job Details: 10/09/2024
"Customer states that unit isn't heating, customer will need a mag and diode .; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"
We serviced a
WOLF (H) COOKTOP GAS
Model SRT366
Near West Des Moines, IA 50265
Mark F
Job Details: 10/09/2024
"Customer states the left grate wobbles. Verified complaint. When pressing on back left corner, front right corner would lift up. Verified entire cooktop is properly leveled. Changed grates. Each grate would recreate same issue. All grates are perfectly even. Removed cook top. Measured mounting brackets. Could measure an even 5 all the way across both front and back. SUSPECT burner plate 829942 to be warped, as when plate was off, would still wobble on floor. Gas valve brackets are all secured and at even height."
We serviced a
SAMSUNG REFRIGERATOR
Model RF266AZRS/XAA
Near Omaha, NE 68127
Jacob
Job Details: 10/09/2024
Customer states dispenser is broken and center is not closing properly. Installed new dispenser assembly and new center mullion.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSG/AA
Near Papillion, NE 68046
Kelvin
Job Details: 10/09/2024
Returned with parts. Installed new fz handle. Verified with customer that handle is on and functioning. Job complete
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Ankeny, IA 50023
Rory
Job Details: 10/09/2024
Replaced frigerator evap fan; used 1 SHIPPING ( PARTS HANDLING) from stock
We serviced a
GE WASHER
Model GTW685BSL1WS
Near Omaha, NE 68132
Lucas
Job Details: 10/09/2024
Customer states washer is leaking water into tub while off. Unit will need a new inlet valve assembly. Picked part up from shop and returned. Installed new valve and reassembled. Tested and unit is now operating properly.
We serviced a
FISHER PAYKEL(H) DISHWASHER
Model DD24DAX9
Near Lenexa, KS 66220
Ben
Job Details: 10/09/2024
Customer states unit randomly leaked when running both units. Unit needs new lid actuators for lower drawer. ; dspstn on spec-tagged invntry: 1 529730 VALVE INLET DOUBLE 6
We serviced a
GE MONOGRAM (H) MICROWAVE OVEN
Model ZSC2201NSS02
Near Omaha, NE 68130
Derek
Job Details: 10/09/2024
"Customer states that the microwave failed while it was in use last week. Tech verified issue and pulled advantium microwave out of the cabinetry. Microwave is 240v and is hard wired in. Checked breaker panel and found panel labeled incorrectly. Tech pulled machine out and used all-dolly to support machine. Removed case and found main fuse blown. Bypassed fuse and found that the hv capacitor failed. Provided quote for new fuse and new capacitor and customer approved. Tech installed new parts and ran tests. Microwave now heats properly. Job is complete. ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937 , used 1 13QBP21100 (CAPACITOR 1.OUF) from stock"
We serviced a
TAPPAN RANGE GAS
Model 30-2761-23 05
Near Omaha, NE 68122
Shannon
Job Details: 10/09/2024
Clock making noise part no longer available disconnect clock test ok senior discount given
We serviced a
LG REFRIGERATOR
Model LFXS26596D.ASBCNA1 /
Near Ankeny, IA 50023
Rory
Job Details: 10/09/2024
Preformed sealed system repair
We serviced a
SAMSUNG DRYER
Model DVE47CG3500VA3
Near Bennington, NE 68007
Shannon
Job Details: 10/09/2024
Replace switch test ok sent hass report all working again ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC64-00828B SWITCH-DOOR
We serviced a
MIELE (H) DISHWASHER
Model G4225SCU
Near Lincoln, NE 68516
Ali
Job Details: 10/09/2024
During inspection the unit would not drain all of the water out. Gained access to the drain pump and check valve assembly. I noticed the stainless check valve was sticking due to heavy calcium buildup. Cleaned the buildup and also confirmed there wasnt anything stuck within the pump. Reassembled the unit and ran multiple drain cycles. Check valve would still stick. Once the part has been received office will call to reschedule.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; ordrng 1 5750095 (VALVE - NON RETURN)
We serviced a
LG REFRIGERATOR
Model LSC27925ST
Near Kansas City, KS 66109
Eric
Job Details: 10/09/2024
Customer states ice maker doesn't work tested found ice maker broken and not harvesting correctly ordered ice maker and rescheduled; ordrng 1 5989JA1005H (Ice maker)
We serviced a
KENMORE DISHWASHER
Model 665.14754N510
Near Omaha, NE 68114
Mike F
Job Details: 10/09/2024
"Customer states red lock icon and call for service. Found control lock on. Turned control lock off. Started dishwasher. Dishwasher filled to correct level and began to wash. Canceled cycle and drained. Unit fully drained. Checked error codes, no stored error codes. Filled dishwasher and ran cycle for 45 minutes. Unit is operating as it should. Service call collected."
We serviced a
?NEW GARBAGE DISPOSAL
Model n/a
Near Omaha, NE 68134
Shannon
Job Details: 10/09/2024
Disposal stuck un jam and sticks again gave est to replace customer ok install new military discount given; dspstn on spec-tagged invntry: 1 84211601 DISPOSER WG1202XH 1/2HP and 1 7027450 DISPOSAL INSTALL KIT
We serviced a
FRIGIDAIRE REFRIG BLD IN(H)
Model FPFU19F8WFB
Near Clive, IA 50325
Mike
Job Details: 10/09/2024
"Ice maker is not filling with water. Ran in diagnostics and do not have water coming through. Found valve was not plugged in proeprly from the factory. Plugged valve in proeprly, and now ice maker is filling."
We serviced a
GE RANGEHOOD
Model UVC9360SLSS
Near Clive, IA 50325
Mike
Job Details: 10/09/2024
Customer said he couldnt Wi-Fi connect to range. Tried connecting through app. Would not connect. Called help line. Help line will continue to work with customer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Lincoln, NE 68526
Derek F
Job Details: 10/09/2024
Upon inspection the refrigerators ice maker had stopped producing ice. I first cycled the ice maker and it tested ok. I then attempted to test fill the mold but no water filled. I then checked for ice maker error codes and found one for a faulty thermistor. I then ran the fill test again and the ice maker did fill. The ice maker fill tube heater has failed and would need to be replaced to complete the repair. I informed customer that the ice maker thermistor may also be an issue requiring the ice maker to be replaced. Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!
We serviced a
SUB ZERO (H) REFRIGERATOR
Model 736TCI-RH
Near Kansas City, MO 64112
Austin R
Job Details: 10/09/2024
"Customer states that unit isnt producing ice confirmed, unit will need an icemaker. ; ordrng 1 7002742 (Ice maker (kc))"
We serviced a
SAMSUNG WASHER
Model WF45N5300AV/US 51
Near Omaha, NE 68022
Shannon
Job Details: 10/09/2024
Inspect unit inner spin basket moves up and down when moving by hand when spin by hand feels rough has bask half bearing issue recommend inner spin basket and back half for repair 2019 model back half shows nla and not in inventory
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR/AA
Near Overland Park, KS 66210
Ben
Job Details: 10/09/2024
"Customer states ice maker is freezing up again. Replaced ice maker, auger, and installed y clips.; dspstn on spec-tagged invntry: 1 DA81-11067A USE DD81-04511A 1 DA82-01396A BUCKET ASM LONG W PLATE , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , and 1 DA97-15217D ICEMKR"
We serviced a
LG REFRIGERATOR
Model LFX31945ST/07
Near Omaha, NE 68157
Derek
Job Details: 10/09/2024
Customer states that they are unable to remove their ice bin in the door. Tech arrived and removed bin. Tech found a small amount of ice stuck in the door chute. Tech cleaned ice from chute and reinstalled bin. Verified that the bin dispenses properly. Tech suggests that customers minimize use of crushed ice. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Omaha, NE 68144
Derek
Job Details: 10/09/2024
"Customer asked tech where the filter is located and asked tech how to replace it. Tech showed customer where the filter is and how to remove it. Tech reset the filter light for the customer to remove the indicator. Job is complete. *customer's fridge uses the everydrop purple filter, #1"