We serviced a
MAYTAG DRYER
Model MDE9806AYW
Near Omaha, NE 68114
Travis
Job Details:
10/29/2024
Customer states unit is making noise. Found rollers seizing. Installed new rollers and idler pulley. Unit is now operating quietly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Omaha, NE 68102
Kelvin
Job Details:
10/29/2024
"Customer states unit is not producing ice. inspected unit, found icemakers bale arm connection is cracked and broken, not fixable and will require replacement. Customer approved repair. Will return with parts when they arrive. ; ordrng 1 W10884390 (Icemaker)"
We serviced a
GE DISHWASHER
Model GDF510PSJ0SS
Near Plattsmouth, NE 68048
Kyle
Job Details:
10/29/2024
Customer states unit is leaking from underground. Inspected unit found is leaking from diverter. Replaced diverter hose tore while installing new diverter. Returning tmr 9-12 to complete repair
We serviced a
LG WASHER
Model F3S1CWKBWV.ABWEEUS
Near Omaha, NE 68110
Austin
Job Details:
10/29/2024
Customer states door boot is deteriorating. Replaced boot
We serviced a
FISHER PAYKEL(H) OVENS ELECTRIC
Model n/a
Near Prairie Village, KS 66208
Chance
Job Details:
10/29/2024
Customer states unit is not powering on after wiping down display. Inspected unit and found unit was receiving power but main control board had loud high pitched whine coming from it. Confirmed voltage going in but none coming out to display. Unit will need new main PCB.; ordrng 1 550894 (Main PCB (KC))
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SG
Near Des Moines, IA 50317
Rory
Job Details:
10/29/2024
Replaced freezer and flex compartment temperature sensors. Unit temps starting to drop. Job complete. ; used 1 SHIPPING ( PARTS HANDLING) from stock
We serviced a
FRIGIDAIRE STACK W/D (H)
Model FFLE3911QW0
Near Plattsmouth, NE 68048
Jacob
Job Details:
10/29/2024
Customer states unit is not tumbling. Installed new belt.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ 0
Near Bellevue, NE 68005
Kyle
Job Details:
10/29/2024
Customer states unit is not draining. Inspected unit found bad drain pump. Replaced drain pump unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Omaha, NE 68138
Koby
Job Details:
10/29/2024
"Return with parts. Replaced main control board and checked unit, unit functions properly. Job complete."
We serviced a
WHIRLPOOL DRYER
Model LGR8648PW0
Near Lincoln, NE 68506
Bryce
Job Details:
10/29/2024
Customer states they smell gas coming from the dryer but upon inspection testing for leaks on the gas line could not see or smell any gas besides when just starting the unit which is normal
We serviced a
GE DRYER
Model GUD27ESSM1WW
Near Papillion, NE 68046
Koby
Job Details:
10/29/2024
Customer states that unit is noisy in operation. Disassembled and inspected unit and found that rear drum support bearing is worn. Recommend replacement of rear bearing.
We serviced a
THERMADOR (H) OVENS ELECTRIC
Model SCD302ZP
Near Omaha, NE 68124
Travis
Job Details:
10/29/2024
Customer states lower oven is not heating properly. Found no elements will heat. Found failed dlb relay on board. Part is discontinued. Have option to send board in for rebuild. Customer declined repair.
We serviced a
BOSCH REFRIGERATOR
Model B26FT70SNS
Near Kansas City, MO 64112
Austin R
Job Details:
10/29/2024
"Customer states that unit needs cleaning and a new icemaker, cleaned condenser cleaned dryer vent and washer filter."
We serviced a
GE REFRIGERATOR
Model GSS25GMHJCES
Near Omaha, NE 68134
Mike F
Job Details:
10/29/2024
"Customer states hammering noise when dispensing water. Dispensed water and heard hammering noise, removed water filter and installed by pass, hammering noise stopped. Reinstalled filter and dispensed water. No hammering noise heard."
We serviced a
KENMORE MICROWAVE OVEN
Model n/a
Near Omaha, NE 68114
Mike F
Job Details:
10/29/2024
"Customer states microwave door will not open. Found push lever broken. Attempted to fix, lever would break every time installed. All parts are NLA. Customer to purchase new unit. Quoted for condenser cleaning. Customer approved. Cleaned condenser."
We serviced a
THERMADOR (H) REFRIGERATOR
Model T48BD810NS/00
Near Omaha, NE 68142
Travis
Job Details:
10/29/2024
Customer states freezer is displaying 32 degrees. Measured temp around 5 degrees. Everything is frozen solid. Also has what appears to be leak from ice maker. Ran through diagnostics. All loads function. Cycled power. Unit then displayed correct temp. Will need new ice maker and fill tube kit for leaking issue and would recommend replacing thermistor for freezer. Customer will wait on repair have 30 days for service call to be applied to quote.
We serviced a
SAMSUNG REFRIGERATOR
Model RF22A4221SR/AA
Near Omaha, NE 68111
Mark F
Job Details:
10/29/2024
Customer states unit does not have power. Verified complaint. Pulled unit out and accessed back panel. Checked voltage on power cord. Passed. Power cycled unit. Unit operating properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TW8
Near Omaha, NE 68142
Travis
Job Details:
10/29/2024
Evaporator fan not running. Has 120 vac to it. Will need new fan. Ran for part. Returned and installed. Verified airflow into fresh food. Unit is now operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Omaha, NE 68154
Mike F
Job Details:
10/29/2024
"Customer states fridge is not cooling. Found failed inverter. Replaced inverter, unit is cooling. Customer also states no ice or water dispensing. Will need to order parts and return.; ordrng 1 WPW10151236 (Control) and 1 WPW10260622 (Cover) and 1 WPW10546285 (Motor), pckd up 1 W10629033 (Inverter)"
We serviced a
GE REFRIGERATOR
Model CFE28TSHISS
Near Leawood, KS 66206
Eric
Job Details:
10/29/2024
Cleared ice out of fresh food and freezer section replaced drain tube with updated tube unit is now good to go
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SG/AA
Near Boone, IA 50036
Rory
Job Details:
10/29/2024
Preformed sealed system rep; dspstn on spec-tagged invntry: 1 DA81-06006B UV DRIER - CAP TUBE and 1 DA81-06007B UV DRIER LOKRING
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFG2353AF
Near Lenexa, KS 66220
Austin R
Job Details:
10/29/2024
"Customer states that unit is making a rattling noise, found that filter dryer was vibrating on another copper lines making a loud noise. Repositioned filter dryer, and put padding units good to go"
We serviced a
KITCHENAID RANGE ELEC
Model KECD865HBL
Near Lincoln, NE 68506
Bryce
Job Details:
10/29/2024
States downdraft fan is not working upon inspection. Verified complaint notice that the switch will be needing to replaced as as a resistor is burned up as well as the switch itself. Part is no longer available will be searching and seeing if we can potentially find the part on eBay.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TW8
Near Omaha, NE 68137
Kelvin
Job Details:
10/29/2024
"Customer states unit is not cooling properly. Inspected unit, found frost pattern present Cold control is operating properly when adjusted. Found ff and fz sections overfilled causing airflow restrictions, improper airflow. Condenser is dirty, reccomended condenser cleaning. Customer approved. Removed dust and debris builtup on condenser. Confirmed with customer unit is operating properly. Job complete."
We serviced a
GE WASHER
Model GFW850SSNWW
Near Runnells, IA 50237
Anthony
Job Details:
10/29/2024
Customer stated that unit will do randomly not work and will flicker at UI. Replaced defective board. Job complete.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63A6511SG/AA
Near Kansas City, KS 66112
Austin R
Job Details:
10/29/2024
Customer states that unit stays on high when in a low simmer changed selector switch and tested units good to go
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lincoln, NE 68506
Ali
Job Details:
10/29/2024
During inspection unit filled and drain properly. Unit would also heat up properly. Upon fur inspection noticed the wash pump was not going into full pressure. Unit will need a new sump pump assembly. Customer will let us know if they want to move forward with the repairs.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
LG WASHER
Model WM3488HW
Near Omaha, NE 68131
Mark F
Job Details:
10/29/2024
Customer states unit not drying properly. Verified complaint. Ran diagnostics. No error codes. Heating element warming up properly. Dryer vent clogged. Cleaned out vent. Ran diagnostics again. Unit operating properly.
We serviced a
SAMSUNG WASHER
Model Wa48j7770ap/a2
Near Omaha, NE 68104
Mark F
Job Details:
10/29/2024
Customer states top lid of washer is broken. Verified complaint. Lid bracket was broken upon arrival. Would need new lid assembly.
We serviced a
DCS (H) RANGE ELEC
Model CDU-365-L
Near Springfield, NE 68059
Derek
Job Details:
10/29/2024
"Inspected cooktop and found that center burner does not work on simmer. Disassembled burner and found orifice for simmer was never drilled out from the factory and orifice is blank. Checked for replacement orifices and found that they are NLA. Tech explained findings to customer and customer will continue using machine as is, since it has worked this way since 2010. Job is complete."
We serviced a
LG REFRIGERATOR
Model LRFS28XBS
Near Olathe, KS 66062
Chance
Job Details:
10/29/2024
Customer states units door has blemish. Replaced door on unit. Had customer inspect door. Customer approved. Job complete.
We serviced a
GE MICROWAVE OVEN
Model PEB9159SJ2SS
Near Omaha, NE 68022
Travis
Job Details:
10/29/2024
Customer states display is missing segments and some buttons do not work. Unit will need new control panel. No repair at this time.
We serviced a
SAMSUNG DRYER
Model DV448AEW/XAA
Near Omaha, NE 68134
Mike F
Job Details:
10/29/2024
"Customer states dryer is not heating. Found failed heating element. Quoted for repair. Customer approved. Replaced heating element. Unit is operating as it should, payment collected."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Urbandale, IA 50322
Anthony
Job Details:
10/29/2024
Customer stated that unit dispenser paddle has the tendency to stick when dispenser water or ice. Found dispenser paddle missing spring. Proceeded to replace paddle with new. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Omaha, NE 68112
Mark F
Job Details:
10/29/2024
Return with parts. Installed new ice maker and auger motor housing. Ran ice cycle. Unit operating properly. ; dspstn on spec-tagged invntry: 1 W10873791 ICEMKR
We serviced a
LG REFRIGERATOR
Model LRMXS2806S/00
Near Leawood, KS 66206
Chance
Job Details:
10/29/2024
Customer states unit is building ice and frost in freezer. Replaced middle plate on unit per bulletin. Everything is sealing properly. Noticed when closing door twice it stuck open on the left side due to tension from cabinet. Went forcing door shut you could hear squeaking from cabinet hugging fridge tightly towards bottom. Told customer to keep an eye out on that and make sure the door isnt being wedged open by cabinetry. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RT18M6215SG
Near Raymond, NE 68428
Ali
Job Details:
10/29/2024
During inspection I ran the unit in a diagnostic mode via hass. Ran an over cooling test and noticed the freezer was reading -58 degrees. Gained access to the freezer evaporator and noticed the thermistor for the freezer was not plugged in securely. Fixed the connection and ran another test. The unit is now reading the current temperature properly. With the unit over cooling it did crack some of the insulation within the evaporator room. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
DANBY WINE COOLER (H)
Model n/a
Near Des Moines, IA 50312
Mike
Job Details:
10/29/2024
"Compressor relay is sticking causing compressor to not run. ; ordrng 1 1.01.02.01.004R (Pcb), used 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
SPEED QUEEN DRYER
Model ADG4BRGS115TW01
Near Des Moines, IA 50312
Mike
Job Details:
10/29/2024
Replaced both rear drum rollers.; dspstn on spec-tagged invntry: 2 WP37001042 CYLINDER ROLLER ASSY
We serviced a
BOSCH DISHWASHER
Model SHX68TL5UC/07
Near Papillion, NE 68046
Kelvin
Job Details:
10/29/2024
"Customer states unit it showing e15 error, drain pump is running constantly. Inspected unit, found fill valve is leaking and will require replacement. Customer approved repair. Removed original, installed new. Verified no leaks present and unit is operating properly with customer. Job complete."
We serviced a
SUB ZERO (H) REFRIGERATOR
Model 642
Near West Des Moines, IA 50265
Mike
Job Details:
10/29/2024
"Divider between fridge and freezer is 126*. Found that the condenser fan was bad and will need replaced along with vacuuming out the condenser set fan. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002 , used 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
SHARP MICROWAVE OVEN
Model SMD2489ES-S
Near Lincoln, NE 68504
Ali
Job Details:
10/29/2024
Unit had some functions after the new power board. However display would not power on. Checked all of the locations for power. Returning with a new display cpu; ordrng 1 DEWBEB297MRUO (Display cpu)
We serviced a
LG REFRIGERATOR
Model LTCS20020W.ASWCNA1
Near Council Bluffs, IA 51503
Lucas
Job Details:
10/29/2024
"Customer states they were hearing a rumbling noise coming from refrigerator. Customer has not heard noise since reporting issue. No noise coming from evap fans or condenser fan. Compressor is operating quietly. Temps in unit are within range. Unit is operating properly, no defect found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Papillion, NE 68046
Koby
Job Details:
10/29/2024
"Return with parts. Pulled unit out with floor protection and removed old sump assembly. Installed the new sump and reassembled unit. Ran test cycle, unit functions properly. Job complete."
We serviced a
KENMORE WASHER
Model 110. 25132410
Near Omaha, NE 68144
Kelvin
Job Details:
10/29/2024
"Returned with parts. Removed original suspension, installed new. Verified with customer that unit is operating properly. Job complete."
We serviced a
SCOTSMAN (H) ICEMAKERS U/C(H)
Model DCE33A-1SC
Near Omaha, NE 68137
Derek
Job Details:
10/29/2024
"Arrived and found remnants of 20+ cubes on the floor. The system is on and the new circulation pump is successfully feeding water to the evaporator. Spray pattern is skinny, indicating debris has likely gotten lodged inside the spinners or caps. Removed both caps and spinners and scrubbed debris off of components so that the spinners move freely. Reinstalled parts and initiated a new production cycle. Spray pattern is now fanned out as it is supposed to be. Tech allowed cycle to run through a complete test and ice cycle takes 23 minute from start of the cycle to the start of the next. Only 3 partial cubes are ejected from the machine during harvest. Tech adjusted the cube size controller and monitored on the next cycle. Cycle completes after 51 minutes and all 8 cubes are harvested. Cubes are clear, complete, and of the proper shape. Machine checks out and passes testing after final touches were made. Job is complete."
We serviced a
GE PROFILE DISHWASHER
Model PDT755SYR4FS
Near Omaha, NE 68022
Mike F
Job Details:
10/29/2024
Customer states unit is not washing dishes well. Started unit and let fill and run for 5 minutes. Cancelled cycle. Drain pump is locked up. Quoted for new drain pump.
We serviced a
LA CORNUE (H) RANGE GAS
Model n/a
Near Ralston, NE 68127
Jacob
Job Details:
10/29/2024
Customer would like unit inspected. Unit is in good working order.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Council Bluffs, IA 51503
Kyle
Job Details:
10/29/2024
Customer states door gasket came off and unit is making squealing noises. Inspected unit found bottom of door gasket is torn and needs to be replaced. Ran unit in spin cycle and found tub bearings are going out. Customer is going to replace unit. Job complete
We serviced a
GE COOKTOP GAS
Model PGP986SET2SS
Near Papillion, NE 68046
Derek
Job Details:
10/29/2024
"Customer states that burners won't work properly. Can only use the front left and middle. Tech tested operations and found two knobs broken. Sleeves from broken knobs are left behind on valve stems and is causing fitment issues with remaining 3 knobs that are undamaged. Turned all 5 burners on and they all ignite without issue. Both back valves are difficult to turn, but do still work. Customer also has a burnt out light bulb in her vent hood above the cooktop. Tech generated a quote to replace both back valves, replace both damaged knobs, and to replace that light bulb. Customer declined repair suggestions. Job is complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Omaha, NE 68116
Travis
Job Details:
10/29/2024
Customer states unit is not cooling. 70 in freezer and flex zones. 54 in ff. Compressor and fans are running. Removed evap cover. No frost pattern. Unit has a sealed system issue. Customer will submit for warranty company.
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC37SS0
Near Lincoln, NE 68527
Ali
Job Details:
10/29/2024
"During inspection the defrost bi metal failed. Steamed out all of the ice buildup and installed a new bi metal. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; used 1 WR50X50 (THERMOSTAT,DEFROST) from stock"
We serviced a
BOSCH STACK W/D (H)
Model WAP24201UC
Near Kansas City, MO 64108
Austin R
Job Details:
10/29/2024
Customer states that unit won't advace past cycle and spin. Switched board.
We serviced a
GE CAFE MICROWAVE OVEN
Model CSB923P2N2S1
Near Waterloo, NE 68069
Travis
Job Details:
10/29/2024
Display is frozen. Bulletin for issue. This unit is past software version. Cycled power to unit and display is responding again. Gave quote to replace display board if issue persists. Recommended also shutting breaker off for at least 30 seconds to see if it will respond again.
We serviced a
WHIRLPOOL WASHER
Model WTW6400SW2
Near West Des Moines, IA 50266
Mike
Job Details:
10/29/2024
"Unit leaking from bottom when running. Inspected and the bearings are noisy, found its leaking from the tub bearings. Will need bearing and seal kit to repair.; dspstn on spec-tagged invntry: 1 W10435302 BRG-CAB *NEED TOOL* , used 1 SHIPPING ( PARTS HANDLING) from stock"
We serviced a
LG DISHWASHER
Model LDF7774BD
Near Lincoln, NE 68512
Kannon
Job Details:
10/29/2024
Adjusted hinges. Unit door is sitting great. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4289HARS/XAA
Near Papillion, NE 68046
Jacob
Job Details:
10/29/2024
Customer states unit is leaking and is smelly. Reinstalled water filter and had customer clean bottom shelf.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR/AA
Near Glenwood, IA 51534
Kyle
Job Details:
10/29/2024
Customer states unit is not cooling in ff section. Inspected unit found 22c and 25c errors found ff evaporator is completely froze over. Unit needs defrost sensor and evap cover ordered parts scheduled return visit for Friday 12-3; ordrng 1 DA97-13757A (EVAP COVER ASSM) and 1 DA32-10104N (SENSOR ASSM - EVAPORATOR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Lincoln, NE 68507
Kannon
Job Details:
10/29/2024
Returned with parts. Removed old water inlet valve and installed new. Tested unit in and it is filling with water as it should. Unit is working great after repairs. Job complete.
We serviced a
LG WASHER
Model WM3400CW
Near Pleasant Dale, NE 68423
Kannon
Job Details:
10/29/2024
Per centricity warranty. Due to repairs made last time not fixing the issue. And the cost of parts needed exceed warranty repair approval. Centricity is going to send a replacement estimate to the dealer of the unit and get customer a replacement. Centricity said they will reach out if they need any other information besides part #s and cost. Job complete.
We serviced a
GE DISHWASHER
Model PDT795SYV1FS
Near Eudora, KS 66025
Chris
Job Details:
10/29/2024
Customer states units spray arm ends melted off. Replaced spray arm.
We serviced a
GE PROFILE REFRIGERATOR
Model PSI23SCPABS
Near Overland Park, KS 66221
Chance
Job Details:
10/29/2024
"Customer,er states unit is not cooling but started cooling again. Inspected unit and found fan in freezer was twitching and making loud buzzing noise. Would intermittently run but then start buzzing and stop again. Unit will need new evap fan motor. ; dspstn on spec-tagged invntry: 1 WR55X10942C CNTRL *HAS CORE*"
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WOD52ES4MB00
Near Omaha, NE 68106
Lucas
Job Details:
10/29/2024
Customer states oven buttons are not responding after a power surge. Power cycled unit and issue is still occurring. Disconnected UI and reconnected. No change. Unit will need a new UI board. ; ordrng 1 W11594229 (UI)
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Carter Lake, IA 51510
Lucas
Job Details:
10/29/2024
"Customer states washer will not advance through cycle after sensing. Unit displays f7e1 error code. Error code is related to not sensing motor speed. Errors stored that point to motor not operating properly. Maytag has a service bulletin related to this issue. Tested motor windings, motor tests good. Tested capacitor and capacitor is out of spec. Unit will need a new capacitor."
We serviced a
AMANA REFRIGERATOR
Model ARB220ZCW
Near Lincoln, NE 68516
Kannon
Job Details:
10/29/2024
"Unit is working great, free of any issues. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Omaha, NE 68130
Derek
Job Details:
10/29/2024
"Customer says that the dishwasher won't drain and is giving an error code. Tech arrived and confirmed. Uninstalled dishwasher and removed drain pump. Found broken paint brush inside pump. Removed brush, reassembled, and tested. Dishwasher now passes all testing. Job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Omaha, NE 68127
Kyle
Job Details:
10/28/2024
Customer states upper rack adjusters are broken. Unit needs both adjusters and left adjuster housing and cover. Ordered parts scheduled return visit for Wednesday 1-4; ordrng 2 WPW10546503 (Adjuster)s and 1 WPW10588164 (Housing) and 1 WPW10250162 (Cover)
We serviced a
U-LINE (H) ICEMAKERS U/C(H)
Model UHNB315-SS01A
Near Bucyrus, KS 66013
Chris
Job Details:
10/28/2024
Customer states unit is not making ice. Unit needs new water inlet valve and condenser fan.
We serviced a
WHIRLPOOL OVENS GAS
Model WFG505M0B3
Near Omaha, NE 68111
Mark F
Job Details:
10/28/2024
"Customer states unit not heating up and one of the knobs is stuck. Verified complaint. Measured amps on igniter, 2.5A. Customer will need new igniter. Installed new igniter. Unit heating properly. ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock"
We serviced a
GE RANGE ELEC
Model 2GB10DEM1WW
Near Liberty, MO 64068
Austin R
Job Details:
10/28/2024
Customer states that door fell off and and hinges popped unit just needed hinges reset.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Bellevue, NE 68123
Kelvin
Job Details:
10/28/2024
"Customer states unit is not completing cycle, makes noise. Inspected unit, found shifter is clicking, not changing from spin to agitate. Removed motor cover, pulley. Removed shifter. Hub shifts, spring has tension. Teeth on gears in good condition, no visible damage. Cannot force shifter to move, stuck in place. Will require replacement. Customer approved repair. Will return with parts when they arrive. ; ordrng 1 W10913953 (Shifter)"
We serviced a
LG WASHER
Model WT5680HVA
Near Bellevue, NE 68005
Lucas
Job Details:
10/28/2024
Customer states washer will not fill with hot water. Tested valves and hot water is filling extremely slow. Unit will need a new inlet valve assembly. ; ordrng 1 AJU73213301 (Inlet valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Omaha, NE 68136
Derek
Job Details:
10/28/2024
"Customer says that the ice maker is not working. Tech arrived and verified that the same issues from earlier this year are still present. Half of the interior lights don't work, the deli harness is broken, and the ice maker is not operating. Entered service mode and e2 ice maker error is present. Ran tests 57 and drive motor does not operate. Ran test 59 and drive motor does not operate. Ran test 45 and water does not enter the ice maker. Reinstalled filter andnwater now works, but drive motor in ice maker is still failed. Customer is not interested in addressing the lights or drawer. Tech provided discounted price and customer declined at this time. Job is complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070UG/AA
Near Lincoln, NE 68521
Kannon
Job Details:
10/28/2024
During inspection found unit is leaking on water outlet on left side. Found seal is warped and will need replaced. Ordering seal and will return at a time that works best for the customer. ; ordrng 1 DD63-00072A (Outlet seal)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KMHS120ESS-5
Near Council Bluffs, IA 51503
Lucas
Job Details:
10/28/2024
"Customer states microwave is not powering on. Before no power issue, customer was having problem with door switches. Kitchen aid has a service bulletin related to switches. Parts have been updated to correct issue. Unit will need a new switch/latch assembly. Fuse is also blown and will need replaced."
We serviced a
KITCHENAID ICEMAKERS U/C(H)
Model KUIX305EWH0
Near Parkville, MO 64152
Austin R
Job Details:
10/28/2024
"Customer states that unit stopped making ice, found that grid cutter was open ordered a replacement. ; ordrng 1 W10919199 (Grid cutter (kc))"
We serviced a
MAYTAG DISHWASHER
Model MDB6759AWS3
Near Omaha, NE 68106
Lucas
Job Details:
10/28/2024
Customer states dishwasher will not start cycle. All buttons on control panel are responding except for the Start button. Disassembled door to check ribbon connector. Connector is installed properly. Unit will need a new control panel. ; ordrng 1 WPW10235721 (Control panel)
We serviced a
BOSCH DISHWASHER
Model SGV68U53UC/F8
Near Omaha, NE 68132
Mark F
Job Details:
10/28/2024
"Customer states unit will not start a full cycle. Unit had water in it upon arrival. Drained. Ran new cycle. Observed and it would time out in express settings. Pulled error codes. E18 for flow meter. Flashed control board and re-tested. Set to auto wash. Unit made it to main wash with no limitations. Unit now operating properly. If issue continues, will need to replace control board."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SD8Z11
Near Lincoln, NE 68506
Ali
Job Details:
10/28/2024
Did a customer instruct on how to connect his water line to his fridge.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!
We serviced a
DACOR (H) OVENS GAS
Model PCD230S
Near Lee's Summit, MO 64064
Austin R
Job Details:
10/28/2024
Customer states that door won't open and close correctly replaced hinges units good to go.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAEWW/AA
Near Omaha, NE 68022
Shannon
Job Details:
10/28/2024
Perform ice maker update 117 defrost test ok 24 hours for ice ; dspstn on spec-tagged invntry: 1 DD81-04511A RTV
We serviced a
SAMSUNG COOKTOP ELEC
Model NZ36K7880US/AA
Near Ashland, NE 68003
Kannon
Job Details:
10/28/2024
Returned with parts. Installed new control panel assembly and main pba. Tested unit with customer and different pans. Unit is working great after repairs. Control panel had slightly warped causing a bad reading with the knob. Job complete.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH53520CS-2
Near Omaha, NE 68135
Koby
Job Details:
10/28/2024
Customer states that door is not closing properly. Found that customer had used a tool to push the latch mechanisms in and overset them. Reset latches. Tested door switches and found that door switches have failed. Recommend replacement of door switches. ; dspstn on spec-tagged invntry: 3 28QBP0496 SWITCH 1/4 SPDT
We serviced a
LG WASHER
Model WM3050CW
Near Raytown, MO 64133
Austin R
Job Details:
10/28/2024
"Customer states that unit isnt going into a high spin, found that customer will need a new Main board.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2635LP0
Near Omaha, NE 68107
Kyle
Job Details:
10/28/2024
Customer states ice maker and water are not working. Customer has already replaced water valve. Unit has good water pressure to valve filter has also been replaced. Found bad filter manifold. Ordered part will need to schedule return visit ; ordrng 1 242009602 (Manifold)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ02
Near Lincoln, NE 68516
Bryce
Job Details:
10/28/2024
Customer states unit is warmer in the fridge. Freezer seems to be working OK as I got here. The freezer was 8? fridge was 55 notice no fan was moving even in diagnostic test could not get the phantom move. Will be coming back and replacing the fan motor.; ordrng 1 W11224591 (EVAP FAN MOTOR (NON-STANDARD SXS))
We serviced a
KENMORE REFRIGERATOR
Model 363.58272892
Near Council Bluffs, IA 51503
Lucas
Job Details:
10/28/2024
Customer states water is pooling on freezer bottom. Unit drain is frozen over. Put unit into defrost mode to check defrost heater. Heater is operating properly. Unit will need defrost drain thawed and unclogged.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE595R0ABSR/AA
Near Olathe, KS 66062
Chance
Job Details:
10/28/2024
Customer states unit smoked and sparked. Inspected unit and documented issues with tech line and visual support due to high risk status. Unit will need new broil element and two new switches. Samsung stated they will tag parts to a new ticket and send it over. Job complete.
We serviced a
MIELE (H) WASHER
Model W4840
Near Des Moines, IA 50311
Anthony
Job Details:
10/28/2024
Customer stated that unit is still displaying drain fault error after initial diagnosis found long drain line run from unit to home owners sump. Customer stated that issue is persistent. Returned with drain pump motor and replaced for customer. Job complete.
We serviced a
SPEED QUEEN DRYER
Model ADE30RGS171TW01
Near Waukee, IA 50263
Rory
Job Details:
10/28/2024
Customer states unit is noisy. Replaced rollers. ; used 1 SHIPPING ( PARTS HANDLING) from stock
We serviced a
THERMADOR (H) OVENS ELECTRIC
Model PRD48WISGU/08
Near Omaha, NE 68022
Mike F
Job Details:
10/28/2024
"Customer states larger oven is not holding temperature. Started unit on 250 bake and monitored temperatures. Unit is cycling as it should and heating. Switching to 300 convection bake, monitored temperature. Unit is cycling as it should. Adjusted bake temperature to be more accurate. Unit was cycling on average 15f over set temperature. If issue happens again, will need to replacing controls."
We serviced a
GE DISHWASHER
Model GDF630PMM0ES
Near Omaha, NE 68136
Derek
Job Details:
10/28/2024
"Customer says that his dishwasher failed inspection as water was seen leaking during a walk through. Tech arrived andnstarted the machine. Ran dishwasher for 40 minutes and observed 6 or 7 drops of water come out of the left hinge area. Tech disassembled machine to inspect further. Inner door and door sweep are not leaking. Spray arm assemblies are undamaged and freely moving. Dishware items are loaded properly. Tub gasket is new and ibstalled correctly. Tech believes that minimal leak is occurring due to fitment between the inner door and the tub of the machine. Tub of the machine is unrepairable and door is cost prohibitive. Tech explained to the customer that he confirmed that a leak is occurring, albeit minimally, and tech does not believe that it can be easily addressed. Customer understands and will discuss with his realtor and new home buyer about their next options. Job is complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Omaha, NE 68135
Shannon
Job Details:
10/28/2024
Arrive at unit put into test mode has suds err and error for time out on draining f1e9 gave est to repair disassemble unit and performed work ran thru test unit now working as should when diag test was passed after repair was done test ok
We serviced a
SAMSUNG REFRIGERATOR
Model Rf4287hars/xaa
Near Omaha, NE 68022
Kelvin
Job Details:
10/28/2024
"Returned with parts. Used floor protection to pull unit from wall. evacuated system, removed compressor, drier, evaps. installed new. Verified lines are clean and clear. Pressurized system, no leaks found after 5 minutes. Vacuumed system down to 700 micron, filled. Powered unit on, found 1e error, fz temp sensor error. Found sensor is missing and cut off, unable to repair. Unit begins to cool and shows low side 10 high side 90 for pressures. Ff section shows frost pattern and stopped. Fz section has no pattern. Pressures show system in vacuum. Evacuated system, found cap tube is clogged and unable to clear. Unable to bypass and add new cap tube. Unit is unrepairable. Contacted warranty company on findings. Will be contacting customer on next steps of process. Job complete."
We serviced a
SUB ZERO (H) REFRIG BLD IN(H)
Model 695/F
Near Lincoln, NE 68520
Ali
Job Details:
10/28/2024
During inspection the overlay on the dispenser was starting to peel off. Unit will need a new user interface assembly. Once the part has been received office will call to reschedule.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; ordrng 1 4204292 (BOARD - CONTROL ASSM)
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061UG/AA
Near Bellevue, NE 68123
Kyle
Job Details:
10/28/2024
Customer states unit will not power on. Inspected unit found is not getting any voltage from outlet. Customer verified breaker is on. Plugged unit into extension cord and different outlet dishwasher turned on. Customer will need electrician. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SR/AA
Near Omaha, NE 68130
Koby
Job Details:
10/28/2024
"Customer states that unit is noisy. Found that ice room fan has failed. Recommend replacement of iceroom fan. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP , used 1 DA97-12540G (AUGER) from stock"
We serviced a
MAYTAG DRYER
Model LDE7500ACW
Near Bellevue, NE 68123
Jacob
Job Details:
10/28/2024
"Customer states unit is making a loud noise. Unit will need new rollers, idler and blower wheel."
We serviced a
GE DISHWASHER
Model PDWT300V00BB
Near Omaha, NE 68118
Shannon
Job Details:
10/28/2024
"Inlet valve failing gave est to replace customer ok install,new test ok ; pckd up 1 Wd15x10014 (Valve)"
We serviced a
SAMSUNG DRYER
Model DV456EWHDSU/AA
Near Olathe, KS 66061
Chance
Job Details:
10/28/2024
"Customer states unit is not heating. Inspected unit and found heating element had no continuity. Replaced heating element in unit. Tested unit, unit is functioning properly. Job complete. ; dspstn on spec-tagged invntry: 1 DESAMKIT MAINT KIT-SAMSUNG"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
