Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

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We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SD8005

Near Omaha, NE 68164

Shannon

Job Details: 04/15/2024

Freezer frozen over and has wire issues to defrost heater thaw down gave est to repair customer ok repair and test ok ice maker bucket empty when there water out door working 24 hours for temps to stabilize

We serviced a

GE DISHWASHER

Model GLD7768V00SS

Near Omaha, NE 68136

Derek

Job Details: 04/15/2024

Customer states that dishwasher is not working well. Is now smelling and leaking when trying to use. Tech opened door and found burnt plastic odor. Checked under heating element and floor is melted in three distinct places. Turned on dishwasher and machine begins filling. Water starts leaking out of the floor and under dishwasher once water level is high enough. Tech shut unit down and canceled cycle. Water valve is faulty and float switch is weak, leading to under filling. Repeated under filling of the dishwasher allowed the heating element to damage and melt the floor of the machine. Tech suggests that customers discontinue use immediately and will submit dishwasher to the warranty company as unrepairable due to the failure and damages. Job is complete. ; dspstn on spec-tagged invntry: 1 154637401 VALVE and 1 28QBP0496 SWITCH 1/4 SPDT

We serviced a

WOLF RANGE/COOKTOP GS

Model DF484DG

Near Firth, NE 68358

Ali

Job Details: 04/15/2024

Unit having trouble with temp selector knobs. They had started to work for us after walking away for a few minutes. Contacted manufacturer and they recommend replacing the knobs and control board display. Will need to order parts. When parts arrive, will schedule a time that works for her to come back out to finish the repairs. Ali!

We serviced a

SAMSUNG DISHWASHER

Model DW80CG5450SRAA

Near Lincoln, NE 68506

Kevin

Job Details: 04/15/2024

Never came with legs.

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63T8111SS/AA

Near Kansas City, KS 66103

Chance

Job Details: 04/15/2024

Customer states unit is making rattling noise. Inspected unit and found it was the cooling fan causing noise. Replaced cooling fan in unit. Tested unit, unit is functioning properly with no sound issues. Job complete.

We serviced a

MIELE DRYER

Model T9800

Near Omaha, NE 68154

Mike F

Job Details: 04/15/2024

Customer says unit is working and declined service.

We serviced a

MANITOWOC ICEMAKERS - GRID

Model UY0240A-161B

Near Omaha, NE 68154

Mike F

Job Details: 04/15/2024

Customer states red wrench symbol is on and unit not producing ice. Power cycled unit and restarted, unit ran a flush 3 times and then wrench symbol came back on. Restarted ice machine, ice machine began to function as normal. Called Manitowac tech support, had case number 191146 provided. Tech support had tech unplug bin thermistor from main control and instructed to watch lights for float switches on main. Both float switches are operating as they should. Watched unit cycle 3 batches of ice.

We serviced a

GE MONOGRAM OVENS GAS

Model ZDP48N4GD1SS

Near Omaha, NE 68124

Mark

Job Details: 04/15/2024

Replaced right door hinge that was broken

We serviced a

SAMSUNG WASHER

Model WV55M9600AW/A5

Near Omaha, NE 68116

Shannon

Job Details: 04/15/2024

Door boot missing pieces not stocked in town ; ordrng 1 Dc97-19755g (Boot)

We serviced a

LG WASHER

Model WM8000HVA

Near Council Bluffs, IA 51501

Mark F

Job Details: 04/15/2024

Customer states unit wont latch. Found latch was working properly. Control board would get stuck causing unit to not finish cycles. Needs new PCB.

We serviced a

KENMORE DRYER

Model 402.8903201

Near Omaha, NE 68122

Mark F

Job Details: 04/15/2024

Customer states unit gives a loud growling noise and doesnt spin drum well. Disassembled unit and found a dime wedged in the blower wheel, restricting its ability to spin the motor. Reassembled. Unit operating properly.

We serviced a

KENMORE RANGE/COOKTOP GS

Model 79074403991

Near Omaha, NE 68104

Mark F

Job Details: 04/15/2024

Was sent to re-diagnose per HBW. Control boards are still defective from the last diagnosis. Ignition board with begin to smolder when power is supplies. Display board has dimmed LEDs and doesnt respond to all buttons. Unit is left unplugged due to being at risk for causing fire. Boards/parts are discontinued for this unit.

We serviced a

SAMSUNG DRYER

Model DVE54CG7150DA3

Near Overland Park, KS 66062

Nate

Job Details: 04/15/2024

Customer states that randomly, they heard a popping sound from the dryer and smelled burning and the breaker tripped. Issue is burnt out wiring on the terminal block. Will need a new terminal block, wire harness and power cord (provided by customer). Customer will also need to have an electrician out to check outlet and breaker supply as the breaker is not flipping back on, prior to returning for appliance repair. ; ordrng 1 DC93-00927A (Main wire harness (kc)) and 1 DC96-01188A (Terminal block (kc))

We serviced a

MAYTAG DRYER

Model MDG16CSDWW

Near Omaha, NE 68132

Mark

Job Details: 04/15/2024

Returned for repair, installed motor and ordering blower wheel ; ordrng 1 33002535 (Belt) and 1 WP33002797 (Blower)

We serviced a

BOSCH DISHWASHER

Model SHXM4AY55N/27

Near Liberty, MO 64068

Ben

Job Details: 04/15/2024

Return with parts. Replaced water valve.

We serviced a

LG REFRIGERATOR

Model LMWC23626S/02

Near Olathe, KS 66061

Kyle S

Job Details: 04/15/2024

Customer states unit was making high-pitched. Sound when in operation found unit to be pushed too far back in cabinet causing unit to have restricted airflow and unit to thermally kick off adjusted fridge to be 2 inches outside of cabinet and advised to let us know if any issues arise temps are within range and operation is normal at this time closing ticket

We serviced a

SAMSUNG REFRIGERATOR

Model RF29A9071SR/AA

Near Lenexa, KS 66227

Kyle S

Job Details: 04/15/2024

Customer states ice makers started making grinding sound and then when they open freezer. Ice Maker tray was hanging down, found. Ice Maker to have failed replaced. Ice maker checked operation units working as designed; dspstn on spec-tagged invntry: 1 DA97-21801C TUBE 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)

We serviced a

LG REFRIGERATOR

Model LFXS28596M/00

Near Spring Hill, KS 66083

Chance

Job Details: 04/15/2024

Customer states unit is not cooling properly in freezer or fresh food. Inspected unit and found compressor making awful noise, all fans running, and unit seemed to be functioning properly in all aspects except for cooling. Unit will need sealed system repair.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762013 EVAP , and 1 TCA36811415 R600 (OLD TCA36811409)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2612LS1

Near Omaha, NE 68152

Mark F

Job Details: 04/15/2024

Customer states unit is not making ice and leaking. Leaking comes from filter housing. Ice maker send 3v to solenoid. Needs filter housing and ice maker. ; dspstn on spec-tagged invntry: 1 241739712 BOARD-SWITCH and 1 242252702 VALVE-WATER , pckd up 1 241798231 (I/M ASSY) and 1 242009602 (BASE FILTER HEAD) and 1 WF3CB (COSMETIC MISC)

We serviced a

GE RANGE/COOKTOP GS

Model PGS930YP6FS

Near Pacific Junction, IA 51561

David

Job Details: 04/15/2024

Incorrect harness number provided by GE, ordering correct harness # WB18X28905. Called and left a message with the customer to let them know.; ordrng 1 WB18X28905 (Harness)

We serviced a

GE ICEMAKERS - GRID

Model UCC15NJBII

Near Elkhorn, NE 68022

Travis

Job Details: 04/15/2024

Unit not making ice. Found circulation pump failure. Will order part. ; ordrng 1 WR57X26073 (Pump)

We serviced a

SUB ZERO REFRIGERATOR

Model 736TC3

Near Waterloo, NE 68069

Travis

Job Details: 04/15/2024

Returned with parts. Installed new defrost heater and terminator. Installed new evap fan kit. Turned unit on and verified heater is working. Took out of defrost and verified fan is operating properly. Job complete.

We serviced a

LG REFRIGERATOR

Model LHFS28XBD

Near Des Moines, IA 50309

David M.

Job Details: 04/15/2024

Unit was reading about 38.5 degrees with internal thermometer in a glass of water. Customer also had a temperature tracker that placed average temp at 38.5 degrees for 6 days. Max temp was about 45 during a defrost cycle, and minimum temp was 34-35 degrees. There is no offset on this unit. Called LG tech line to confirm if there was a way to offset readings, but this is not the case. LG states if the unit is holding below 40 degrees consistently this is within specs. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV

We serviced a

LG REFRIGERATOR

Model LFCS31626S

Near Ankeny, IA 50023

David M.

Job Details: 04/15/2024

Unit was not cooling in either compartment. Pressures were 45 and 55 for inefficient compressor. Replaced compressor, filter drier, pressurized with 200 psi nitrogen, and pulled vacuum to below 800. Recharged with 4.9 oz r134. Ending pressures were 4 and 85.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , and 1 TCA38151706 R134 CMPRSR R134

We serviced a

GE PROFILE OVENS ELECTRIC

Model PT956S0M1SS

Near Papillion, NE 68046

Kyle

Job Details: 04/15/2024

Customer states upper oven light will not turn off. Inspected unit found k12 relay for upper oven light is stuck closed. Unit needs control board #WB27T10905 will need to auth with hbw; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Papillion, NE 68046

Kyle

Job Details: 04/15/2024

Returned with parts replaced deli pan harness top and FZ LEDs and installed updated drain pan. Unit tests ok. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFG1723AV

Near Kansas City, MO 64119

Nate

Job Details: 04/15/2024

Customer states the upper drawer in the freezer section is broken off and no closing/opening properly. Verified left hand bracket is broken and will need to be replaced. Ordering parts; ordrng 1 140019597032 (Support LH rail (kc)) and 1 5304534927 (Slide extension LH (kc)) and 1 140013815059 (Bracket slide extension (kc)) and 1 5304529195 (Drawer Assembly, freezer, upper (kc))

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Overland Park, KS 66213

Nate

Job Details: 04/15/2024

Customer states there is a loud whistle when the water is pulling in. Issue was bad water valve. Replace valve and no more noise. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE-INLT (W10872255)

We serviced a

LG MICROWAVE OVEN

Model LMH2016ST

Near Bellevue, NE 68123

Kyle

Job Details: 04/15/2024

Customer states unit will not power on. Inspected unit found 20 amp fuse open. Installed new fuse found it blew as soon as unit is plugged in. Unit has direct short. Checked all high side components all are ok. Found unit has short in control board. Part #EBR64419610 is NLA will need to submit to 2-10. Job complete; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT

We serviced a

WHIRLPOOL ICEMAKERS - GRID

Model GI15NDXZS1

Near Chicago Precinct, NE 68022

Shannon

Job Details: 04/15/2024

Need to get scheduled ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS5

Near Omaha, NE 68116

Shannon

Job Details: 04/15/2024

Arrived at unit motor stopping and starting on sump pump assy also not drying and whistles when filling gave discounted est to rid of whistling and drying issue of valve replacement customer ok replaced sump under warranty install new valve and recalibrated dishwasher so will turn heater back on test ok all is working when leaving. Test ok

We serviced a

FISHER PAYKEL RANGE/COOKTOP GS

Model RDV3-485GD-N

Near Platte City, MO 64079

Evan

Job Details: 04/15/2024

**REMOTE VISIT** Customer complaint is that the oven portion of the range will not turn on. Advised customer to power cycle unit using circuit breaker. Following power cycle unit is operating properly. Job compelted.

We serviced a

LG REFRIGERATOR

Model LFXS29626B/01

Near Lincoln, NE 68516

Derek F

Job Details: 04/15/2024

Upon inspection the refrigerator was not cooling properly. I got temperatures of 55°F in the fresh food and 45°F in the freezer. The refrigerators compressor has begun to fail and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

LG REFRIGERATOR

Model LFXS24623W/00

Near Lincoln, NE 68521

Derek F

Job Details: 04/15/2024

We serviced a

WHIRLPOOL DRYER

Model WED5100SQ0

Near Omaha, NE 68104

Mark

Job Details: 04/15/2024

Customer states unit wont shut off and is overheating, heater has grounded out and needs replaced ; ordrng 1 279838 (ELEMENT - ELECTRIC) and 1 279816 (Tco and tstat)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM

Near Lincoln, NE 68516

Kevin

Job Details: 04/15/2024

Leaking from vent

We serviced a

FRIGIDARE DISHWASHER

Model FBD2400KB10B

Near Walton, NE 68461

Derek F

Job Details: 04/15/2024

Upon inspection the dishwasher is leaking from the door during cycles. I found the lower spray arm melted through and the rising part melted as well. This causes the door seal to be overloaded and leak. A new spray arm would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

LG RANGE/COOKTOP EL

Model LREL6323S/01

Near Omaha, NE 68116

Shannon

Job Details: 04/15/2024

Remove door from range cavity is bent in person has fallen on door and bent upon further inspection would need cavity to get door to seal properly is about a inch out of tolerance when put flat blade on cavity to door recess part does not show as a serviceable part on look up

We serviced a

GE PROFILE REFRIGERATOR

Model PFX28PPC

Near Bellevue, NE 68005

Lucas

Job Details: 04/15/2024

Customer states neither section of refrigerator is cooling. Both sections are 70+ degrees. Compressor is extremely hot but not running. Compressor is locked up and will need to be replaced.

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60T8111SS/AA

Near Omaha, NE 68118

Shannon

Job Details: 04/15/2024

Replace left front burner valve customer checked with his gas sniffer after repair done and test ok also helped level range parts coverage from factory

We serviced a

KITCHENAID OVENS ELECTRIC

Model KSDG950ESS1

Near Omaha, NE 68154

Mike F

Job Details: 04/15/2024

Adjusted door, was able to make door even. The air leak on left side would get worse. Repositioned door, door is still slightly uneven, but air leak has gone away. Checked unit for level. Unit is level. Tech unable to find reason for door uneven. Requesting lead tech as second set of eyes.; O-emld tckt

We serviced a

ZLINE RANGE/COOKTOP GS

Model PSEUDO

Near Blair, NE 68008

Mike F

Job Details: 04/15/2024

Installed hi limit thermostat. Reassembled and tested. Cooling fan turns on and off as it should. Started oven on 170f bake, oven is cycling and temperature are not running away.

We serviced a

GE REFRIGERATOR

Model PFE29PSDASS

Near Omaha, NE 68116

Travis

Job Details: 04/15/2024

Customer states unit doesnt seem to be cooling well. Connected newfi. Looked at cycle history. All temps in spec. Ran all components. All functioning. Display does not respond to touch. Gave quote to replace. Customer declined.

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2

Near Omaha, NE 68154

Mike F

Job Details: 04/15/2024

Customer states washer will not start cycle. Checked door lock, door lock is good. Checked error codes 3e2 code stored. Checked motor windings, all motor windings tested out of range. Manually spun inner spin basket by hand, spin basket does not spin freely. Unit will need back half replacement, and motor. Customer declined repair, service call collected.

We serviced a

KENMORE REFRIGERATOR

Model 111.7302571

Near Omaha, NE 68142

Shannon

Job Details: 04/13/2024

Freezer evap fan failed part is no longer available

We serviced a

GE DISHWASHER

Model GDWF10R30WW

Near Omaha, NE 68134

Travis

Job Details: 04/13/2024

Customer states unit is not draining. Ran unit. It filled. Reset unit. It drained all water. Repeated process 5 times. Fills and drains every time. No issues found with unit.

We serviced a

LG REFRIGERATOR

Model LFXS26596D

Near Papillion, NE 68046

Travis

Job Details: 04/13/2024

Customer states unit is not cooling well. Temps are 55 in both sections. Compressor and fans are running. Removed Evan cover. No frost pattern. Unit has a sealed system issue. Replaced compressor and filter drier. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 TCA36811409 R600 TCA36811415

We serviced a

GE OVENS GAS

Model PGP986SET4SS

Near Omaha, NE 68124

Jacob

Job Details: 04/13/2024

Customer states unit is not working properly. Will need to order parts. ; ordrng 1 WB19T10085 (Gas valve)

We serviced a

BOSCH RANGE/COOKTOP GS

Model HGS255UC/01

Near Omaha, NE 68132

Jacob

Job Details: 04/13/2024

Customer states unit is not heating properly. Unit will need a new ignitor. ; ordrng 1 00492431 (Ignitor)

We serviced a

KENMORE REFRIGERATOR

Model 7957313

Near Council Bluffs, IA 51501

Travis

Job Details: 04/13/2024

Waterline broke on back of fridge. Had to run new and John guest it. Unit is now operating properly. ; used 1 PP0308W (JG 1/4 ELBOW), and 3 PT14-1 (1/4 TUBE PER FOOT) from stock

We serviced a

GE DRYER

Model GTX42EASJ2WW

Near Omaha, NE 68022

Koby

Job Details: 04/13/2024

Customer states unit is taking multiple cycles to dry clothes. Inspected unit and found that vent is heavily restricted. Recommend cleaning vent. ; dspstn on spec-tagged invntry: 1 WE04X26139 TCO-DRYER and 1 WE11X21156 ELEM

We serviced a

GE MICROWAVE OVEN

Model CT9800SH4SS

Near Omaha, NE 68022

Shannon

Job Details: 04/13/2024

Mag and diode failed gave est to replace customer ok replace and test ok also per customer sometime display will not be lit will have to cycle power to get to work again has digitron issue did not repair that today heating issue only ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937 and 1 DE59-00002A DIODE

We serviced a

GE REFRIGERATOR

Model GFE26JYMTFFS

Near Madrid, IA 50156

David M.

Job Details: 04/13/2024

Compressor would not run, and was locked up. Replaced compressor, filter drier, and recharged with 2.1 oz r600. Ending pressures were -9.8 and 45.Unit has dropped 20 degrees during clean up.

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60T8111SS/AA

Near Ames, IA 50014

David M.

Job Details: 04/13/2024

Ran cycle to 350. Once unit was at temp it would cycle on for about 1 minute and cycle off for about 2 minutes. Watched for about 10 minutes. Then adjusted temp up to 400, and cycle continued correctly. Oven will always overshoot initial preheat. So waiting 5 to 10 minutes after preheat for more equalized temps is a good idea. Especially with shorter bake cycles. ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT

We serviced a

GE REFRIGERATOR

Model GFE26JYMWFFS

Near Council Bluffs, IA 51503

David

Job Details: 04/12/2024

I pulled unit out, cycled all loads off and on. Compressor started and stopped 6 times, with no excessive noise. I can not replicate issue. I called GE Techline and went through troubleshooting steps. He told me to provide customer Case number 12759174, and to have them call customer relations.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA

Near Omaha, NE 68105

Kelvin

Job Details: 04/12/2024

Customer states units icemaker is froze up and will not produce ice. Inspected unit, found icemaker is frozen and will require an icemaker update kit . Ice route holds water, oem filter in place. Removed ice tray (cracked) to access icemaker. Used steamer to remove ice built up. Removed icemaker, steamed auger assembly out. Removed original drain pipe, Installed new drain pipe on auger. Used 3140 to seal inside and out of icebox. Used trombone cleaner to make sure drain is clear. Reinstalled auger. Installed y clip update. used inspection mirror to check water line location. Installed new icemaker. pulled unit from wall to set water line to correct position, installed new pcb. set unit back in place. Set unit to 1 17. Tested icemaker, rakes and fills. Unit is operating properly. Give unit 24 hours to make ice, dump first batch and use the rest after. No hass/oqc on unit. Covered by warranty, job complete.

We serviced a

GE DISHWASHER

Model GPT225SSL0SS

Near Omaha, NE 68131

Kelvin

Job Details: 04/12/2024

Customer states unit is leaking during cycle. Inspected unit, found spray arm has cracked along the seam shooting g water at the door causing the leak. Unit will need lower spray arm replaced. Customer declined repair. Estimate good for 30 days, job complete.

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME17R7021ES/AA

Near Omaha, NE 68131

Mark F

Job Details: 04/12/2024

Customer states unit is not heating. Pulling 9amps. Failed high voltage. Dropped microwave. Exchanged magnetron and diode. Tested unit. Unit got hot. Unit operating properly.; used 1 OM75P-21-ESGN (Magnetron), and 1 DE59-00002A (Diode) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Omaha, NE 68135

Derek

Job Details: 04/12/2024

Inspected washer. Unit powers on, lid locks after pressing start, and then the motor hums 3 times. After humming 3 times, the washer shows 'done' on the display and turns off. Tech verified that the basket is not seized or jammed. Leaned washer back and removed motor guard and belt cover. Dropped drive capacitor off of the transmission and tested capacitance. Drive capacitor is open and has failed. Provided discounted quote to customer for repair and customer approved. Tech installed updated drive capacitor, reassembled washer, and ran a quick wash test cycle. Machine works properly and completed the cycle with zero issues. Job is complete. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Omaha, NE 68127

Kyle

Job Details: 04/12/2024

Customer states unit is making loud noise in spin cycle. Inspected unit found bad transmission. Customer is going to replace machine. Job complete

We serviced a

AMANA RANGE/COOKTOP EL

Model AGS745W

Near Omaha, NE 68147

Lucas

Job Details: 04/12/2024

Customer states oven will not heat up when set to bake. Broil works. Tested oven bake ignitor with amp clamp. Ignitor was only pulling 2.7amps. Unit will need a new bake ignitor.

We serviced a

INSINKERATOR GARBAGE DISPOSAL

Model B100-1

Near Omaha, NE 68124

Lucas

Job Details: 04/12/2024

Customer states disposal is not working and making a humming noise. Unjammed disposal with disposal wrench, unit is now operating properly. Customer also requested a condenser and dryer vent cleaning. ; dspstn on spec-tagged invntry: 1 7027450 DISPOSAL INSTALL KIT

We serviced a

HOTPOINT DRYER

Model DLB3600SBLWH

Near Omaha, NE 68104

Mark

Job Details: 04/12/2024

Customerstates unit making noise, needs belt, glides, rear bearing ; dspstn on spec-tagged invntry: 1 WE12X10014 BELT DRIVE and 1 WE12X81 PULLEY,IDLER-DRYER

We serviced a

MAYTAG DRYER

Model MDE3500AYW

Near Omaha, NE 68164

Mike F

Job Details: 04/12/2024

Customer states dryer is loud and has a burning smell. Found broken blower wheel and burning smell coming from motor. Replaced blower wheel and motor. Tested unit, unit is operating as it should. ; dspstn on spec-tagged invntry: 1 33001790 WHEEL,BLOWER and 1 W10410997 MOTOR

We serviced a

LG DRYER

Model DLEC888W

Near Ames, IA 50010

Rory

Job Details: 04/12/2024

Returned with control board. Replaced control board unit is not heating ordering heating assembly for return visit.; ordrng 1 AEG57816501 (Heater assembly)

We serviced a

SAMSUNG DRYER

Model DV42H5200EF/A3

Near Granger, IA 50109

Rory

Job Details: 04/12/2024

Customer states that unit is making some rattling noise. Secured the heating element housing unit no longer making noise while operating job complete.

We serviced a

GE PROFILE REFRIGERATOR

Model PYE22KELBDS

Near Omaha, NE 68130

Derek

Job Details: 04/12/2024

Arrived and removed shelves, bins, and drawers. Removed evaporator cover. Installed new evaporator cover, new fan harness cover, and new upper air diverter. Reassembled and ran tests using smarthq diagnostic tool. All operations pass testing. Job is complete.

We serviced a

LG REFRIGERATOR

Model LFXS24623S/00

Near Omaha, NE 68138

Derek

Job Details: 04/12/2024

Customer states that the ice maker is broken. Removed ice maker and found ice tray broken and thermistor wiring ripped apart. Checked part availability and one is available locally. Provided quote and customer declined. Job is complete.

We serviced a

GE WASHER

Model GTW465ASN9WW

Near Council Bluffs, IA 51503

David

Job Details: 04/12/2024

Returned with and installed new suspension. I ran unit through a test cycle and observed high speed spin. Everything appears to be working normally.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060UG/AA

Near Underwood, IA 51576

David

Job Details: 04/12/2024

Installed new sump and valve. Ran and tested unit, no leaks detected. Repair is complete.; dspstn on spec-tagged invntry: 1 DC62-30314L VLV

We serviced a

GE DISHWASHER

Model PDT715SYNFS

Near Underwood, IA 51576

David

Job Details: 04/12/2024

Unit had a failure to drain code 3 days ago. I connected the generator diagnostic tools and found drain code. Tested drain pump several times, it is draining the water from the unit. Unit appears to be working normally at this time.

We serviced a

AMANA DRYER

Model NED7200TW

Near Omaha, NE 68154

Mike F

Job Details: 04/12/2024

Customer states dryer making a squeaking noise. Found bad idler wheel. Quoted for idler, customer approved. Installed idler. Used shop vac to remove lint from inside of dryer. Pulled all rollers and cleaned shafts. Reassembled dryer and tested. Dryer is operating as it should. Payment collected,; used 1 DC93-00634A (IDLER ASM) from stock

We serviced a

FRIGIDARE DISHWASHER

Model FDSH450LAF1A

Near Omaha, NE 68164

Mike F

Job Details: 04/12/2024

Customer states unit is constantly draining and wont turn off. Found leak in bottom of dishwasher. Bypassed flood sensor and started unit. Found no leaks. Found no high loop installed on dishwasher. Installed high loop. Checked tub gasket and bottom door gasket, both gaskets are in good condition. Tech damaged a side clip when removing dishwasher. Part is ordered, will need to return to install when part arrives.; ordrng 1 117427700 (Clip)

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Omaha, NE 68134

Koby

Job Details: 04/12/2024

Customer states auger is broken. Replaced auger and ran test cycle, unit functions properly. Job complete.

We serviced a

GE REFRIGERATOR

Model GFE28GYNJFS

Near Omaha, NE 68144

Koby

Job Details: 04/12/2024

Customer states unit is not making ice. Inspected unit and found that there is a broken wire in case of unit and unit was previously condemned by manufacturer. Unit is unrepairable. Job complete.

We serviced a

SAMSUNG WASHER

Model WA45T3400AP/A4

Near Kansas City, KS 66104

Nate

Job Details: 04/12/2024

Customer states that cloths are not always coming out fully rung out of water and drained. Found unit was not leveled properly in position. Leveled the unit and ran quality tests. Everything worked correctly.

We serviced a

MIELE WASHER

Model W4840

Near Kansas City, MO 64127

Nate

Job Details: 04/12/2024

Customer states the washer isnt draining out proper after having paid to have the drain pump replaced through another company. Ran service mode and found multiple faults. F10, F16, and F11. Tested the water valves and there was no issues with water supply entering tub, drain pump is operating properly and evacuating the tub. The issue was found to be over suds due to use of non HE compliant detergents. Educated customer on use and care.

We serviced a

WHIRLPOOL CABRIO WASHER

Model WTW8000DW0

Near Prairie Village, KS 66208

Nate

Job Details: 04/12/2024

Customer states unit is not fully spinning out clothes of moisture. Issue is both a set of bad suspension/dampeners and failing gear case bearings. Unit needs new gear case assembly, wash plate, tub nut, and set of suspension/dampeners.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL0

Near Overland Park, KS 66213

Nate

Job Details: 04/12/2024

Customer states there is a wine/whistle when in use. Issue is failing water valve. Ordering part and will return.; ordrng 1 W11175771 (WATER FILL VALVE), dspstn on spec-tagged invntry: 1 W10648041 VALVE-INLT (W10872255)

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Des Moines, IA 50320

Alex

Job Details: 04/12/2024

Return with parts. Removed and replaced duct assembly. Tested unit job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF22M9581SG/AA

Near Ankeny, IA 50021

Alex

Job Details: 04/12/2024

Performed ice room update package and sealed room with rtv.; dspstn on spec-tagged invntry: 1 DA97-14504C ICE BCKT and 1 DA81-11067A RTV OEM DOW 3140

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA 04

Near West Des Moines, IA 50266

Dillon

Job Details: 04/12/2024

Found it after performing the icemaker update of the ice maker is now operating properly. Customer also stated that 5% of the time water wont dispense out of the dispenser. I then quoted customer to replace the water case assembly. Job denied for the time being and he would like to send quote to his home insurance. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A DA81-11067A WHEN OUT 1 DA82-02697A ICEMKR UPDATE , 1 DA97-12540G AUGER , and 1 DA97-14474C ICE BCKT

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT21NNHW1

Near Omaha, NE 68104

Mark

Job Details: 04/12/2024

Customer states unit not cooling well, system failure ; dspstn on spec-tagged invntry: 1 215846602 TIMER,DEFR and 1 WR50X55 THERMOSTAT,DEFROST

We serviced a

FRIGIDAIRE DRYER

Model FLE4033QW0

Near Waterloo, NE 68069

Mark

Job Details: 04/12/2024

Customer states drum wont spin, belt came off and needs reinstalled.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA

Near Clive, IA 50325

Dillon

Job Details: 04/12/2024

Found that the bucket was broken. I then swapped it out and found that machine is operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT 1 DA97-12540K AUGER , 1 DA97-13757A EVAP CVR , and 1 DA97-14504C ICE BCKT

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Waukee, IA 50263

Dillon

Job Details: 04/12/2024

Customer stated that the machine is getting very hot inside and then shutting down mid cycle. Found that the reason this was happening is because there is still a bird screen on the venting on the roof, which has built up with enough lint to create a blockage. I then quoted customer to clear out The blockage. Job denied and customer will do it himself.

We serviced a

GE WASHER

Model GTW330ASK0WW

Near Stilwell, KS 66085

Nate

Job Details: 04/12/2024

Customer states that washer stopped and lock enabled while the door was still open and now they cannot complete any cycles. Reviewed new fault codes and found issue with lid. Lock assembly, water, accessibility and out of balance codes. Found issue with hot water valve not fully opening in order to pull water in for balancing And to meet pressure sensor, variations and cycle. Also found lid lock assembly to be faulting. Will need new lid, assembly and water valve assembly to resolve.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF5

Near Kansas City, KS 66106

Ben

Job Details: 04/12/2024

Customer states unit stopped making ice. Unit needs new ice maker fan. ; ordrng 1 5304493604 (Ice maker fan (kc))

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US

Near Waukee, IA 50263

David M.

Job Details: 04/12/2024

Spray arm for top utensil rack was missing. Replaced spray arm assembly.

We serviced a

LG DISHWASHER

Model NOMODEL

Near Omaha, NE 68134

Mark

Job Details: 04/12/2024

Customer states unit isnt draining. Flooding out front. Unit needs replaced due to severity of issues and damage to subfloor. ;

We serviced a

GE RANGE/COOKTOP GS

Model JGB700SEJSS

Near Linwood, KS 66052

Kyle S

Job Details: 04/12/2024

Customer states unit erupted into flames on cooktop found burner office tube to have failed WB28X24761 turned off gas to unit and advised DO NOT USE UNTIL REPAIRED

We serviced a

KENMORE REFRIGERATOR

Model 795.7160201

Near Lincoln, NE 68510

Derek F

Job Details: 04/12/2024

Upon inspection the ice maker was not getting water and not producing ice. I first cycled the unit and the ice maker did complete a harvest cycle. The water valve did activate but no water came out. I then used my steamer and cleared the fill line from the freezer. I then retested the ice maker and it filled properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

VIKING GRILL

Model VGBQ4103RTNSS

Near Omaha, NE 68130

Travis

Job Details: 04/12/2024

Returned with parts. Installed 5 new gas valves. 5 new igniters. New thermostat. Both spark modules and rotisserie thermocouple. Had to repair 3 wires. Verified all burners light properly. Rotisserie lights. Have to hold gas valve on for approximately ten seconds so thermocouple heats up and it stays lit. Put new cooking grates on. Turned off rotisserie and ran all 4 bottom burners with lid closed. Let unit heat. Got to 659 degrees in about 20 minutes. Unit is now operating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHGXMQ10

Near Lincoln, NE 68516

Ali

Job Details: 04/12/2024

Fridge has slight smell coming from freezer. Pulled bottom shelf out and found ice built up in drain pan along with paper towels. Steam cleaned whole drainage system. Tested to ensure unit is draining well. Unit running great after repairs. Ali!

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2311LDMA

Near Lincoln, NE 68524

Ali

Job Details: 04/12/2024

Unit pulled out upon arrival. Leaking around the water valve/drain line. Removed drain line and cleared clog with trombone cleaner and steamer. Ensured drain line can hold water without leaking. Ali!

We serviced a

GE WASHER

Model GTW840CPN1DG

Near Kansas City, KS 66106

Ben

Job Details: 04/12/2024

Return with parts. Replaced water station and fill valve assembly.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Omaha, NE 68124

Lucas

Job Details: 04/12/2024

Customer states unit is not completing spin cycle. Ran unit through diagnostics and found an error related to an unbalanced load. Cleared error code. Tested suspension by hand, checks out good. Ran unit through automatic test and unit passed. Motor gets up to speed and all components working. No error codes after test. Recommend replacing the slider.

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Waukee, IA 50263

David M.

Job Details: 04/12/2024

Ice maker was frosted over and had c39 error code. Defrosted ice maker, and ran test mode and unit cycled correctly. No signs of leaks in the ice room, or ice route. I added foam booster to the drain tube.; dspstn on spec-tagged invntry: 1 DA81-05595A DA81-11067A WHEN OUT 1 DA82-02696A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63A6111SS/AA

Near Waukee, IA 50263

David M.

Job Details: 04/12/2024

Unit was giving a line 1 error. Found power cord was swapped at the line one and neutral. Black was going to white and vice versa. This is an installation issue, and should be billed to the installer.

We serviced a

SAMSUNG DRYER

Model DVE50R5200W/A3

Near Ankeny, IA 50021

Rory

Job Details: 04/12/2024

Customer states unit has burn marks and had smelled smoke upon arrival found unit has melted harness to terminal block. Call Samsung tech line documented it with visual Support Samsung stated to close ticket on technician side job complete ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101U MOTOR-ASSEMBLY , 1 DC93-00634A IDLER ASM , 1 DC97-14486A HEATING ELEMENT COMPLETE( , 4 DC97-16782A ROLLER ASM , 1 D3W6FT 6' 3W DRYER , and 1 D4W6FT 6' 4W DRYER