We serviced a
GE WASHER
Model HTW240ASKWS
Near Council Bluffs, IA 51501
Kelvin
Job Details: 04/15/2024
Customer states unit will not spin, drain. Inspected unit, found door lock is non functioning and will require replacement. Installed new door lock. Unit is operating properly, covered by manufacturer warranty. Job complete.
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070US/AA
Near Bellevue, NE 68005
Kelvin
Job Details: 04/15/2024
Customer states unit is showing error, will not operate. Pulled unit from wall with floor protection, found water dripping from corner of unit. Found gasket is missing from case break assy. Ordering gasket. Will return with parts when they arrive. ; ordrng 1 Dd63-00072A (Gasket -brake)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SG/AA
Near Shawnee, KS 66203
Ben
Job Details: 04/15/2024
Customer states unit is flashing 6C and 13C error codes, but functioning normally. Reconnected sensor plug.
We serviced a
SAMSUNG REFRIGERATOR
Model RF32CG5900SRAA
Near Overland Park, KS 66085
Chance
Job Details: 04/15/2024
Customer states unit is not cooling properly. Inspected unit and found pressures at 12 and 29. Replaced compressor in unit. Charged unit with r600 refrigerant. Pressures when starting unit were -13 and 51. Unit is starting to cool. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Ashland, NE 68003
Derek F
Job Details: 04/15/2024
Upon inspection the dishwasher would not drain during cycles. I first inspected the drain line and it was installed correct and the knockout plug removed from the disposal. I confirmed the line wasnt kinked and could hear the pump activate. The drain pump has failed and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
GE MONOGRAM OVENS ELECTRIC
Model ZTDX1FPSN1SS
Near Lincoln, NE 68526
Derek F
Job Details: 04/15/2024
Upon inspection the convection fans on the upper oven are noisy during operation. The fans get louder the oven runs. New fan motors, blades and gaskets will be needed. I will return with these parts to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 WB26X34638 (Convec fan motor) and 1 WB26X34682 (Convec fan motor) and 2 WB01T10079 (Fan motor gasket)s and 1 WB02X34646 (Fan blade upper) and 1 WB02T10289 (Fan blade lower) and 2 WB01X36465 (Spring washer)s and 2 WB02T10608 (Hex nut)s
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Murray, NE 68409
Kyle
Job Details: 04/15/2024
Customer states unit has not cooled down yet. Inspected unit found restriction at dryer to yoder weld. Replaced filter drier pressurized system to 150 psi and verified no leaks. Vacuumed system down to 800 microns. Recharged system with 5.64oz r134a. Pressures settled at -3 and 105 will need to allow 24 hours to see if unit will cool. Job complete; dspstn on spec-tagged invntry: 1 DA81-06007B UV DRIER LOKRING and 1 ADH73150210 DRIER UV
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB 4
Near Kansas City, MO 64138
Ben
Job Details: 04/15/2024
Return with parts. Replaced door springs and dispenser.
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Council Bluffs, IA 51503
David
Job Details: 04/15/2024
Unit appears to be working normal, consulted tech line and walked through cycle with customer. Lid lock behavior and order of operations different than before, possible the software update changed that
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Logan, IA 51546
David
Job Details: 04/15/2024
Motor buzzing three times and unit says cycle is complete. Common capacitor failure symptom, verified with multimeter. Unit will need a replacement capacitor. ; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT and 1 W10913953 ACTUATOR
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR
Near Lincoln, NE 68516
Ali
Job Details: 04/15/2024
Unit tripping breaking upon arrival. Removed rear panel
We serviced a
LG REFRIGERATOR
Model LFXS29626S/01
Near Omaha, NE 68135
Derek
Job Details: 04/15/2024
Customer states that fridge suddenly stopped cooling on Saturday. Arrived and temperature of both zones is 75 degrees. Compressor and fans are on and actively running. Tech removed evaporator cover and verified that no frost pattern is developed and no refrigerant flow is felt through the system. Sealed system failure is active. Checked manufacturer date and found unit within warranty for the compressor, but out of warranty for all remaining system components. Asked customer if she has proof of purchase and she indicated that she and her husband purchased the home a few years ago and this fridge was already here, indicating that POP provided for original purchaser is not going to happen. Looked up sealed system parts and provided a quote for repair. Customer declined due to cost. Job is complete.
We serviced a
MAYTAG REFRIGERATOR
Model MBR22T8XES5
Near Omaha, NE 68105
Jacob
Job Details: 04/15/2024
Customer states unit is leaking water. Installed new drain pan.
We serviced a
GE DRYER
Model PTD60EBPRDG
Near Council Bluffs, IA 51503
Jacob
Job Details: 04/15/2024
Customer states unit is making a loud grinding sound. Installed new bearing.
We serviced a
BOSCH DISHWASHER
Model SHX5AVF5UC/01
Near Prairie Village, KS 66208
Nate
Job Details: 04/15/2024
Customer states the unit isnt draining out properly in a cycle and getting error E25. Drain pump is failing. ; ordrng 1 00611332 (PUMP & MOTOR ASSM - DRAIN)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Ashland, NE 68003
Ali
Job Details: 04/15/2024
Unit was not going into agitate cycle. Looked under the unit and found the splutch in a few pieces. New splutch kit assembly needs ordered. Will return with the parts and finish the repair. Ali! ; ordrng 1 W10721967 (SPLUTCH ASSY)
We serviced a
LG HOME LAUNDRY - E
Model WM5500HVA.ASSEVUS
Near Lincoln, NE 68516
Ali
Job Details: 04/15/2024
Unit dripping slightly upon arrival. Customer states it happens about every cycle. Found all the boot/seals were in great condition besides one of the hose connections to the soap dispenser. Unit leaks slightly when fill cycle starts. Tighten hose clamp and ensured it didnt leak while unit filled. Unit working great after repairs. Ali!
We serviced a
GE MICROWAVE OVEN
Model CEB1599SJ1SS
Near Chicago Precinct, NE 68022
Mike F
Job Details: 04/15/2024
Customer states microwave is not heating. Customer has microwave removed from cabinet and laying face down on counter. Plugged unit into amp meter, unit pulling 14.7 amps. Microwave is operating as it should. Removed outer cover and checked internal parts, all parts are good. Found wearing on switch bracket. Recommend replacing switch bracket and switches if issue happens again. Service call collected.; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 3 28QBP0496 SWITCH 1/4 SPDT , pckd up 1 WB26X23320 (Mag) and 1 WB26X28935 (Diode)
We serviced a
TRUE REFRIGERATOR
Model TBC-24-L-OG-B
Near Omaha, NE 68142
Travis
Job Details: 04/15/2024
Customer states unit is not cooling. Found open winding on compressor. Called True and verified coverage for warranty. They are shipping parts to our office for repair. ; O-emld tckt
We serviced a
LG WASHER
Model WM8100HVA
Near Omaha, NE 68154
Travis
Job Details: 04/15/2024
Customer states unit is not draining. Ran pump. Impeller is broken and pump will need replaced. Installed new pump. Went onto diagnostics. Filled unit to max and monitored water level frequency. Did not move indicating no leaks. Ran drain pump. Unit is now operating properly. ; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL DUET DRYER
Model WED8300SW2
Near Omaha, NE 68130
Derek
Job Details: 04/15/2024
Customer states that dryer was working perfectly and now won't run. Occurred between two back to back cycles. Tech removed lid and removed pcb. Two solder joints and traces have failed on the motor relay. Tech explained that factory pcb is no linger available. Board can be sent in for refurbushment, or tech can repair the damage at a significant reduction in price. Customer approved quote and wants tech to attempt repair. Tech cleaned conformal coating and remaining solder off of contacts. Tech tinned the pcb and each connection pin. Added 1' piece of 18ga wire between pins and soldered connection until wiring is saturated and firm. Installed repaired pcb and ran tests. Dryer tumbles and heats properly without issue. Job is complete.
We serviced a
GE REFRIGERATOR
Model PFE28KMKEES
Near Lincoln, NE 68516
Ali
Job Details: 04/15/2024
Unit freezer hot upon arrival. Pulled the rear panel off of the unit and found compressor has gone out. Customer will look into getting a new refrigerator. Ali!
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Omaha, NE 68135
Koby
Job Details: 04/15/2024
Customer states unit is not making ice. Inspected unit and found that icemaker cycles but does not fill. Isolation valve is functional but dual valve has failed. Recommend replacement of dual valve. ; pckd up 1 WPW10341329 (Dual valve)
We serviced a
MAYTAG WASHER
Model MVWC425BW0
Near Omaha, NE 68132
Koby
Job Details: 04/15/2024
Customer states cycle is not starting. Inspected unit and found that everything is functioning properly. Instructed customer on proper operation of unit.
We serviced a
GE DRYER
Model GTD42EASJ1WW
Near Omaha, NE 68022
Shannon
Job Details: 04/15/2024
Replace door switch test ok ; pckd up 1 We04x28977 (Door switch)
We serviced a
LG DRYER
Model DLE7100W
Near Papillion, NE 68133
Lucas
Job Details: 04/15/2024
Customer states dryer lint housing is broken. Wires to sensor are also broken. Unit will need new lint housing and wire harness. ; ordrng 1 3550EL1005C (Lint trap housing) and 1 6631EL3003B (Wire harness)
We serviced a
GE REFRIGERATOR
Model PFE28KMKKES
Near La Vista, NE 68128
Lucas
Job Details: 04/15/2024
Customer states ice maker in door is leaking water. GE has a service bulletin about the ice room door gasket failing. Gasket doesnt seal properly over time allowing moisture to enter. Causes frost to build up in ice room and eventually leak during ice maker harvest. Unit will need an updated ice maker door.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Papillion, NE 68046
Lucas
Job Details: 04/15/2024
Customer states unit is not spinning properly. Ran diagnostics and found the shifter/slider not engaging properly. Unit will need a new slider. ; ordrd 1 W10734521 (Slider)
We serviced a
KENMORE MICROWAVE OVEN
Model 721.8758361
Near Papillion, NE 68046
Lucas
Job Details: 04/15/2024
Customer states pull out exhaust hood is broken. Will not retract and trim piece has cosmetic damage. Locker that holds tray in place is broken. Unit will need new trim, locker, and locker housing. ; ordrng 1 MFG61979001 (Locker) and 1 MEG64941601 (Locker housing) and 1 MCR62347202 (Base trim)
We serviced a
HIESENSE REFRIGERATOR
Model HRT180N6ABD
Near Omaha, NE 68127
Jacob
Job Details: 04/15/2024
Customer states unit is not cooling properly. Unit is not meant to be in the garage and is causing unit to not cool properly.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Omaha, NE 68154
Mike F
Job Details: 04/15/2024
Customer states washer will not start cycle. Checked door lock, door lock is good. Checked error codes 3e2 code stored. Checked motor windings, all motor windings tested out of range. Manually spun inner spin basket by hand, spin basket does not spin freely. Unit will need back half replacement, and motor. Customer declined repair, service call collected.
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Omaha, NE 68116
Travis
Job Details: 04/15/2024
Customer states unit doesnt seem to be cooling well. Connected newfi. Looked at cycle history. All temps in spec. Ran all components. All functioning. Display does not respond to touch. Gave quote to replace. Customer declined.
We serviced a
ZLINE RANGE/COOKTOP GS
Model PSEUDO
Near Blair, NE 68008
Mike F
Job Details: 04/15/2024
Installed hi limit thermostat. Reassembled and tested. Cooling fan turns on and off as it should. Started oven on 170f bake, oven is cycling and temperature are not running away.
We serviced a
KITCHENAID OVENS ELECTRIC
Model KSDG950ESS1
Near Omaha, NE 68154
Mike F
Job Details: 04/15/2024
Adjusted door, was able to make door even. The air leak on left side would get worse. Repositioned door, door is still slightly uneven, but air leak has gone away. Checked unit for level. Unit is level. Tech unable to find reason for door uneven. Requesting lead tech as second set of eyes.; O-emld tckt
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60T8111SS/AA
Near Omaha, NE 68118
Shannon
Job Details: 04/15/2024
Replace left front burner valve customer checked with his gas sniffer after repair done and test ok also helped level range parts coverage from factory
We serviced a
GE PROFILE REFRIGERATOR
Model PFX28PPC
Near Bellevue, NE 68005
Lucas
Job Details: 04/15/2024
Customer states neither section of refrigerator is cooling. Both sections are 70+ degrees. Compressor is extremely hot but not running. Compressor is locked up and will need to be replaced.
We serviced a
LG RANGE/COOKTOP EL
Model LREL6323S/01
Near Omaha, NE 68116
Shannon
Job Details: 04/15/2024
Remove door from range cavity is bent in person has fallen on door and bent upon further inspection would need cavity to get door to seal properly is about a inch out of tolerance when put flat blade on cavity to door recess part does not show as a serviceable part on look up
We serviced a
FRIGIDARE DISHWASHER
Model FBD2400KB10B
Near Walton, NE 68461
Derek F
Job Details: 04/15/2024
Upon inspection the dishwasher is leaking from the door during cycles. I found the lower spray arm melted through and the rising part melted as well. This causes the door seal to be overloaded and leak. A new spray arm would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM
Near Lincoln, NE 68516
Kevin
Job Details: 04/15/2024
Leaking from vent
We serviced a
WHIRLPOOL DRYER
Model WED5100SQ0
Near Omaha, NE 68104
Mark
Job Details: 04/15/2024
Customer states unit wont shut off and is overheating, heater has grounded out and needs replaced ; ordrng 1 279838 (ELEMENT - ELECTRIC) and 1 279816 (Tco and tstat)
We serviced a
LG REFRIGERATOR
Model LFXS24623W/00
Near Lincoln, NE 68521
Derek F
Job Details: 04/15/2024
Upon inspection the refrigerator was not cooling properly. I got temperatures of 55°F in the fresh food and 45°F in the freezer. The refrigerators compressor has begun to fail and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
LG REFRIGERATOR
Model LFXS29626B/01
Near Lincoln, NE 68516
Derek F
Job Details: 04/15/2024
Upon inspection the refrigerator was not cooling properly. I got temperatures of 55°F in the fresh food and 45°F in the freezer. The refrigerators compressor has begun to fail and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
FISHER PAYKEL RANGE/COOKTOP GS
Model RDV3-485GD-N
Near Platte City, MO 64079
Evan
Job Details: 04/15/2024
**REMOTE VISIT** Customer complaint is that the oven portion of the range will not turn on. Advised customer to power cycle unit using circuit breaker. Following power cycle unit is operating properly. Job compelted.
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60T8111SS/AA
Near Ames, IA 50014
David M.
Job Details: 04/13/2024
Ran cycle to 350. Once unit was at temp it would cycle on for about 1 minute and cycle off for about 2 minutes. Watched for about 10 minutes. Then adjusted temp up to 400, and cycle continued correctly. Oven will always overshoot initial preheat. So waiting 5 to 10 minutes after preheat for more equalized temps is a good idea. Especially with shorter bake cycles. ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
GE REFRIGERATOR
Model GFE26JYMTFFS
Near Madrid, IA 50156
David M.
Job Details: 04/13/2024
Compressor would not run, and was locked up. Replaced compressor, filter drier, and recharged with 2.1 oz r600. Ending pressures were -9.8 and 45.Unit has dropped 20 degrees during clean up.
We serviced a
GE MICROWAVE OVEN
Model CT9800SH4SS
Near Omaha, NE 68022
Shannon
Job Details: 04/13/2024
Mag and diode failed gave est to replace customer ok replace and test ok also per customer sometime display will not be lit will have to cycle power to get to work again has digitron issue did not repair that today heating issue only ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937 and 1 DE59-00002A DIODE
We serviced a
GE DRYER
Model GTX42EASJ2WW
Near Omaha, NE 68022
Koby
Job Details: 04/13/2024
Customer states unit is taking multiple cycles to dry clothes. Inspected unit and found that vent is heavily restricted. Recommend cleaning vent. ; dspstn on spec-tagged invntry: 1 WE04X26139 TCO-DRYER and 1 WE11X21156 ELEM
We serviced a
KENMORE REFRIGERATOR
Model 7957313
Near Council Bluffs, IA 51501
Travis
Job Details: 04/13/2024
Waterline broke on back of fridge. Had to run new and John guest it. Unit is now operating properly. ; used 1 PP0308W (JG 1/4 ELBOW), and 3 PT14-1 (1/4 TUBE PER FOOT) from stock
We serviced a
BOSCH RANGE/COOKTOP GS
Model HGS255UC/01
Near Omaha, NE 68132
Jacob
Job Details: 04/13/2024
Customer states unit is not heating properly. Unit will need a new ignitor. ; ordrng 1 00492431 (Ignitor)
We serviced a
GE OVENS GAS
Model PGP986SET4SS
Near Omaha, NE 68124
Jacob
Job Details: 04/13/2024
Customer states unit is not working properly. Will need to order parts. ; ordrng 1 WB19T10085 (Gas valve)
We serviced a
LG REFRIGERATOR
Model LFXS26596D
Near Papillion, NE 68046
Travis
Job Details: 04/13/2024
Customer states unit is not cooling well. Temps are 55 in both sections. Compressor and fans are running. Removed Evan cover. No frost pattern. Unit has a sealed system issue. Replaced compressor and filter drier. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 TCA36811409 R600 TCA36811415
We serviced a
GE DISHWASHER
Model GDWF10R30WW
Near Omaha, NE 68134
Travis
Job Details: 04/13/2024
Customer states unit is not draining. Ran unit. It filled. Reset unit. It drained all water. Repeated process 5 times. Fills and drains every time. No issues found with unit.
We serviced a
KENMORE REFRIGERATOR
Model 111.7302571
Near Omaha, NE 68142
Shannon
Job Details: 04/13/2024
Freezer evap fan failed part is no longer available
We serviced a
LG REFRIGERATOR
Model LFC22770ST.ASTCNA0
Near Gretna, NE 68028
Kelvin
Job Details: 04/12/2024
Customer states unit is not cooling. Inspected unit, found compressor Evap and condenser fans running but no cool. Found unit has an inefficient compressor and will require replacement. Removed original dryer and compressor, installed new. Unit is cooling as it should. Covered by manufacturer warranty, job complete. ; dspstn on spec-tagged invntry: 1 5421JJ1001R EVAP
We serviced a
LG REFRIGERATOR
Model LFXS26596S.ASTCNA1
Near Olathe, KS 66062
Kyle S
Job Details: 04/12/2024
Customer states unit stopped cooling found faulty compressor replaced compressor filter dryer and recharged unit tests good job complete ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV , used 1 Tca36811415 ( Compressor) from stock
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Fairway, KS 66205
Chance
Job Details: 04/12/2024
Customer states unit is not cooling in fresh food or freezer. Inspected unit and found compressor making high pitched whining noise and not compartments at room temperature. Unit will need new compressor. Customer states unit is 3 years old. Customer will need to provide proof of purchase in order for unit to be covered under warranty. Customer will contact lowes to get proof of purchase and call us to schedule for Tuesday the 16th. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA37071511 COMPRESSOR
We serviced a
ZLINE REFRIGERATOR
Model RFM-W-36-BS
Near Omaha, NE 68022
Derek
Job Details: 04/12/2024
Customer states that the freezer drawer and left side dispenser door are damaged and need replaced. Doors are in home and we're shipped directly. Tech verified damage on both doors and found remaining two doors in okay condition. Began disassembly and stopped to verify new doors are proper. Found that the freezer drawer shipped to the customer is stainless steel instead of black, and it is also missing the ZLINE logo placard. Checked dispenser door and found that they shipped a black door, but the door is a non-dispenser part and will not fit machine. Both doors are incorrect and need to be ordered by tech. Tech downloaded manuals and found appropriate doors for repair. Logo placard is not listed in the parts manual or shown in the exploded view, so tech will have to try to reuse logo if new door does not include it. Job is nor complete. ; ordrng 1 RFM-W-DOOR-L-BS (Dispenser door black) and 1 RFM-W-12831000046046 (Freezer door black)
We serviced a
LG WASHER
Model WM4370HKA
Near Bellevue, NE 68123
Kyle
Job Details: 04/12/2024
Customer states there is a hole in bottom of door gasket and unit needs to be cleaned. Hole in bottom of gasket is for drain and is normal. Door gasket is in good condition no mold buildup. Recommend running cleaner through unit found no other problems with unit. Job complete; dspstn on spec-tagged invntry: 1 WX10X312 WASHER MAGIC 12 FL OZ
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Papillion, NE 68046
Kyle
Job Details: 04/12/2024
Customer states unit is leaking water from refrigerator section deli control panel does not work and top lights in fridge are not working. Inspected unit found water leak from frozen drain will need pan update. Checked deli panel found broken wire harness. Top LEDs will need to be replaced. Ordered parts scheduled return visit for Monday 9-12; ordrng 1 W11457241 (Drain pan), dspstn on spec-tagged invntry: 1 WPW10341329 VLV
We serviced a
LG REFRIGERATOR
Model LMXC23746S/01
Near Bellevue, NE 68123
Kyle
Job Details: 04/12/2024
Customer states unit is making ice but is melting inside bin. Inspected unit found ice maker is leaking. Will need new ice maker assembly. Replaced ice maker assembly unit tests ok. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Bellevue, NE 68005
Kyle
Job Details: 04/12/2024
Returned with part replaced water valve unit tests ok. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MBL2258XES1
Near Omaha, NE 68131
Mark F
Job Details: 04/12/2024
Customer states unit stopped making ice. Temps at arrival, 37ff, 15 frz. Cycled ice maker. Made full harvest. Found ice ball at capillary tube on evaporator. Unit is having a system failure.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Omaha, NE 68108
Mark F
Job Details: 04/12/2024
Customer states unit wouldnt turn on after a load was completed. When arrived, pressed power button and unit turned on. Inserted thermocouple in dryer and ran at high heat on timed dry. Dryer reached 260* before settling at around 125*. Ran at that temp for 15 minutes before turning heater on. Reached 260* again and then leveling around 125* for 15 minutes. Ran air flow test in the different positions with a kink less hose. Each test resulted in a failure. Would recommend having dryer vent cleaned. Vent is on 3rd story of residential building. Customer will contact commercial vent cleaner.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Glenwood, IA 51534
Mark F
Job Details: 04/12/2024
Customer states unit is not cooling. Lights, fan, and compressor is running. Removed evap cover to no frost pattern. Can hear gurgling of refrigerant. Unit has a system failure.
We serviced a
BOSCH DISHWASHER
Model SPE53U55UC/37
Near Omaha, NE 68106
Mark F
Job Details: 04/12/2024
Customer states unit is. Not draining and giving e25 error code. Found the drain pump to be failing. Would only spin with an empty reservoir. Replaced pump. Unit operating properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Omaha, NE 68132
Mark
Job Details: 04/12/2024
Customer states unit is leaking, needs new sump and inlet valve.
We serviced a
BOSCH DISHWASHER
Model SHP865ZD5N/01
Near Omaha, NE 68132
David
Job Details: 04/12/2024
Removed dishwasher and installed new float sensor assembly. Reinstalled unit and ran unit through a test cycle, the E15 error code is no longer showing. Repair is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Council Bluffs, IA 51501
Lucas
Job Details: 04/12/2024
Customer states washer is leaking a lot of water on the floor. Put unit in diagnostics mode and found no error codes. Ran automatic test and the drain started backing up. Informed customer that they will need to schedule a plumber to clear line.
We serviced a
GE DISHWASHER
Model GDT655SMJ2ES
Near Treynor, IA 51575
David
Job Details: 04/12/2024
Replaced motor,unit will not turn on. Tchotchke is popped and will not reset, found leak from left side heater grommet, unable to be tightened all the way. Ordering TCO, Heater and a heater nuts. ; ordrng 1 Wd05x30818 (Heater) and 2 WD01X10070 (Nut)s and 1 WD21X23565 (AC harness), dspstn on spec-tagged invntry: 1 WD21X31902 LOGIC BOARD , states that autho needed
We serviced a
GE WASHER
Model GFW850SPN0RS
Near McClelland, IA 51548
David
Job Details: 04/12/2024
Returned with and replaced inverter board. I ran unit through test cycle and it is no longer erroring out, and has no active errors. Repair is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Olathe, KS 66061
Ben
Job Details: 04/12/2024
Return with parts. Replaced rain pump and door boot.
We serviced a
GE/HOTPOINT DISHWASHER
Model GDF530PMM0ES
Near Kansas City, MO 64133
Eric
Job Details: 04/12/2024
Replaced main board unit did not work tried to replace ui ordered the wrong board off by 1 number ordered correct board and rescheduled ; ordrng 1 WD21X24821 (Ui)
We serviced a
ZEPHYR WINE COOLER
Model PRW24COBG
Near Altoona, IA 50009
David M.
Job Details: 04/12/2024
Unit will run for about 3 minutes, fans do not kick on and display goes to 0000. Appears to be a main board, user interface communication error. However, the machine cannot be removed from the space. Ustomer is going to contact a contractor to possibly remove a portion of the cabinet to make unit accessible.; ordrng 1 11010104 (Main pcb) and 1 11010107 (Display pcb)
We serviced a
LG WASHER
Model WM8900HBA.ABLEEUS
Near Adel, IA 50003
David M.
Job Details: 04/12/2024
Drain pump was making a loud noise. Pulled drain filter and found several hair balls, and a plastic piece that was stuck in the motor. Cleared drain pump, and now unit drain correctly and sounds correctly.
We serviced a
SAMSUNG DRYER
Model DVE45B6300C/A3
Near Olathe, KS 66061
Nate
Job Details: 04/12/2024
Customer stated the dryer is powering on but when hitting start, nothing happens. Motor has failed. Will need new motor assembly. ; ordrng 1 DC93-00101N (Motor assembly (kc)), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM
We serviced a
MAYTAG DRYER
Model MED6200KW
Near Woodward, IA 50276
Dillon
Job Details: 04/12/2024
Found that there was a bolt stuck in the fabric liner where the drum spins causing the thumping noise. I then removed and found that the machine is operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR
We serviced a
SAMSUNG MICROWAVE OVEN
Model MS19M8020TG/AA
Near Omaha, NE 68022
Shannon
Job Details: 04/12/2024
Remove from wall is a countertop unit with a trim kit disassembled and went in visual support with tech line took photos no issues today customer said smells rotten fish smell remove wave quite cover also all is good ndf per tech line reassembled and test in opening all ok today ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE
We serviced a
MAYTAG OVENS ELECTRIC
Model MER8800DS1
Near Bennington, NE 68007
Shannon
Job Details: 04/12/2024
Disassemble unit found element failed gave est to repair customer ok protected floor pulled oven and disassembled rear replace element and reassemble ran unit bake 350 and calibrated test ok ; pckd up 1 W10779716 (Element)
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Omaha, NE 68154
Shannon
Job Details: 04/12/2024
Door boot coming off tub gave est to reattach correctly customer ok perform work test ok
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near West Des Moines, IA 50265
Mike
Job Details: 04/12/2024
Dishwasher sump filter keep coming out for customer, and sometimes wouldnt drain. Filter wasnt being locked into place correctly and customer was finding food debris in the sump area which was blocking the drain pump inlet causing it to no drain properly at times. Showed customer how to put filter in correctly and tested unit. Unit is draining properly. Drain hose is properly high looped.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW
We serviced a
LG DRYER
Model DLE7300WE
Near Waukee, IA 50263
Mike
Job Details: 04/12/2024
Blower thermal fuse on dryer keeps blowing after 20-30 min. Checked heater and its not grounded. Cycling thermostat is cycling the heater on and off. Blower thermistor is reading 11.2kmohms at room temp which is in spec. Necked venting and it is clear and has good flow. Called techline and they stated that the motor is the culprit they have been running into this issue being cause by the motor getting too hot.; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 2 AGM75510755 ROLLER 2_PK
We serviced a
LG REFRIGERATOR
Model LFXC24726S/03
Near Olathe, KS 66061
Nate
Job Details: 04/12/2024
On return, verified original replacement part is functional on force mode. Through further discovery it was found that the main pcb is not sending the pulse of 1.5vdc signal to operate the fan motor. Called LG Technician support and they verified as well. Need to replace main control pcb. ; ordrng 1 EBR83806905 (Main control PCB (kc))
We serviced a
LG DISHWASHER
Model LDTH7972S.ASSESNA
Near Bucyrus, KS 66013
Nate
Job Details: 04/12/2024
Customer states the control is not responsive. Issue was bad hi. Once replaced, the control lit up and operated good.
We serviced a
GE WASHER
Model GTW585BSV2WS
Near Omaha, NE 68104
Mark
Job Details: 04/12/2024
Unit isnt draining, needs drain pump replaced
We serviced a
LG MICROWAVE OVEN
Model LMV1764ST.BSBELGA
Near Kansas City, MO 64138
Eric
Job Details: 04/12/2024
Replaced ui assembly tested unit ui now works unit heats up
We serviced a
LG WASHER
Model WM3875HWCA
Near Shawnee, KS 66203
Ben
Job Details: 04/12/2024
Customer states unit is making a grinding noise while spinning. Unit needs back half. Customer declined repair.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
SAMSUNG WASHER
Model WF53BB8900ADUS
Near Omaha, NE 68116
Kelvin
Job Details: 04/12/2024
Returned with parts. Removed original drum and rear tub, installed new. Unit is operating properly. Covered by manufacturer warranty, job complete.
We serviced a
GE OVENS ELECTRIC
Model PS950SF2SS
Near Omaha, NE 68022
Mark
Job Details: 04/12/2024
Customer states unit wont heat, turns off after a few seconds
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZFGB21HZC
Near Omaha, NE 68022
Kelvin
Job Details: 04/12/2024
Returned with parts. Removed main board, installed new. Powered unit on, unit is operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 WR60X10074 MOTOR DC EVAP FAN
We serviced a
GE DISHWASHER
Model GDT670SYV0FS
Near West Des Moines, IA 50266
Alex
Job Details: 04/12/2024
Customer compliant is that door has dents. Door was sent to customer. Replaced door. Job complete.
We serviced a
LG DRYER
Model DLGX4001W.ABWEEUS
Near Urbandale, IA 50322
Rory
Job Details: 04/12/2024
Returned with parts replaced steam generator unit now operating properly job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near Ankeny, IA 50021
Rory
Job Details: 04/12/2024
Customer states unit is not making ice. Upon arrival found error code 39c for a faulty Ice maker. Replaced icemaker and tested unit. Unit now operating properly job complete ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM
We serviced a
SUB ZERO REFRIGERATOR
Model 532
Near Kansas City, MO 64112
Eric
Job Details: 04/12/2024
Customer states unit has been working since last visit customer already paid in advance for part and service left part with customer advised to call us if anything goes wrong within the 90 period unit is working fine as of tech departure customer is ok with this outcome
We serviced a
BEKO REFRIGERATOR
Model 7293747596
Near Olathe, KS 66061
Eric
Job Details: 04/12/2024
Replaced Maine board tested ice maker unit harvested and called for water advised customer to wait 12-24 hours for first batch of ice
We serviced a
DACOR OVENS GAS
Model ER48D
Near Leawood, KS 66206
Eric
Job Details: 04/12/2024
Customer states smells gas in morning found leak coming from hose connected to regulator installed thread sealant unit now working great ; dspstn on spec-tagged invntry: 1 Y201 SNIFFER
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Crete, NE 68333
Kevin
Job Details: 04/12/2024
Grinding noise
We serviced a
LG WASHER
Model WM8100HVA
Near Adel, IA 50003
Dillon
Job Details: 04/12/2024
Found it while I was running the machine with seven towels in the unit that it was not shaking abnormally. And it was operating properly. Customer then informed me that Nebraska furniture Mart had told them that they can wash 15 towels at a time. I then instructed customer that this is too many clothes inside of the machine. And the machine seems like its operating properly. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB86004MAA
Near Adel, IA 50003
Dillon
Job Details: 04/12/2024
Will need to return with condenser ; ordrng 1 Da97-15978k (Condenser dsm), dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF7
Near Crete, NE 68333
Kevin
Job Details: 04/12/2024
Noise in ice room.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SG/AA
Near West Des Moines, IA 50266
Alex
Job Details: 04/12/2024
customer compliant is that units mullion top is broken. Took photos of damage. Quoted customer for new mullion. Customer approved repair. Ordering new mullion and will return to complete repair. ; ordrng 1 DA97-17722E (Flap - dsm), dspstn on spec-tagged invntry: 1 DA97-13829C ICE CASE ROUTE