"Customer states that hos garage freezer stopped working. Tech inspected and confirmed. Tech turned cold control and can hear the contacts moving, but no noise from the compressor. Pulled freezer away from the wall and found that start device melted and shorted out. Started eevice is different than truck stock so tech can not adequately swap for testing. Measured compressor windings and start/run windings appear proper without being shorted to ground. Tech provided quote for a replacement start device (retrofit kit) from Frigidaire. Customer declined quote due to cost of repair and age of the machine. Job is complete."

Recommend replacing sub pcb and infinite switches. ; ordrng 1 Dg94-04248b (Sub PCB DSM)

Customer states unit stopped washing. Plugged into hass. PC error store. Ran control. No power to water valve. Will need to order parts and return.; ordrng 1 DD97-00652A (PCB assy) and 1 DD39-00012T (Wire harness) and 1 DD97-00519C (Water guide asm) and 1 DD93-01013A (Wash motor)

Return with parts. Installed new power cord.

Upon inspection the microwave would not spin while cooking. I confirmed the turntable was not turned off. I will return with a new motor to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; ordrng 1 10031521 (Motor)

Customer states unit is not cooling at all. Inspected the unit and confirm 60? in both compartments. Charge unit with 100 psi of nitrogen and checked all LOC rings. No bubbles found on lock rings. Could hear leak from back of the unit. Removed Evap cover and sprayed down cooling lines coming from cabinet. Bubbles were very apparent. Call Tech Line and documented through VisualSupport. Tech Line deemed unit unrepairable. And assigned number 70064278572 to unit. Samsung will call customer in the next 72 business hours job complete. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE

Customer states unit is not making ice and making a machine gun noise after replacing the ice maker unit is now working properly

"During inspection both fan switch and light switch was working properly. Unit had multiple bad light bulbs. Unit will need new light bulbs. Also did a condenser cleaning. Went over the unit and unit is operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; dspstn on spec-tagged invntry: 1 4204430 EVAP KIT 642 680 and 1 7014646 SWITCH-LITE , used 1 8009 (BULB 40W) from stock"

Removed the old fan assembly and installed new the new fan assembly. Confirmed fan was working properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

"Customer stated that unit fresh food ice maker is no longer making ice. Will need to return with ice maker fill line.; ordrng 1 5304519122 (Ice Maker Tube), dspstn on spec-tagged invntry: 1 243297613 ICE MAKER"

Customer states that the unit is leaking. Inspected unit and found that unit is leaking from the sump assembly. Recommend replacement of sump.

Return with parts. Imatalles upper rails and largest springs. Third rack now stays in place. Door still falls once past. Tech to call bosch to look for different springs.

Installed the new zeolite nut assembly and unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

"Customer states unit needs cleaning. Quoted for ice machine and condenser cleaning, customer approved. Started cleaning cycle on machine, cleaned inside of unit. Pulled toe kick and cleaned condenser. Let unit run full cleaning cycle. Wiped down inside of unit with cleaner. Removed as much scuffing to plastic liner as possible. Cleaned ice guards. Cycled all cleaner out of system and watched new ice produced. Unit is operating as it should."

"Unit has an E 30 error code indicating water is underneath the base went ahead and watered out both sides upon watering out both sides. The drain pump happened to fall off while vacuuming both sides went ahead and put it on tested and ran. The unit cannot get the unit unit to leak. Customer will be trying to see if that fix the issue, but my guess is the drain pump was not fully seated on."

Return with parts. Disassembled unit and removed the shelves and freezer drawer. Removed the old evaporator cover and installed the new one. Unit now functions properly. Job complete.

Customer states unit is not cooling properly. Inspected unit and found compressor needed replaced. Swapped compressor and filter drier In unit. Charged with nitrogen and found no leaks. Unit held vaccume under 1k microns charged unit. Pressures looked great. Please allow 24-48 hours for unit to cool properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE

"During inspection the unit was plugged in but wouldnt power on. Gained access to the drain pump switch and noticed it was damaged. Also noticed the curtain had curled up and would need to be replaced. Once the parts have been received office will call to reschedule.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; ordrng 1 11-0504-01 (SWITCH - PRESSURE (ALSO IN PUMP DRAIN KIT)), dspstn on spec-tagged invntry: 1 02-2479-21 CURTAIN SCOTSMAN SUBZ and 1 12-2907-21 INLET VALVE SCTSMN/SUBZ"

"Drain pump impeller broken off gave est to replace customer,er ok disassemble unit and replace pump test ok customer states has hammer sound when filling customer can adjust water box fill shut offs to rid of noise and tech cleaned door boot so wont leak as much test"

Customer stated that retractable cover from lint filter broke off. Replaced cover with new spring.

Cleaned condenser

Customer states unit is not drying properly. Will need to order parts.; ordrng 1 ACZ74190834 (Dispenser assembly) and 1 ACZ74190835 (Dispenser)

Customer states unit makes noise while running. Will need to contact installation person.

Customer stated that unit interface will flash but is unresponsive. Found unit needed wire repair due to mice.; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN

"Customer states CHE and unit is not cooling. Tapped system, unit has inefficient compressor. Replaced compressor and drier. Pressurized with 130psi of nitrogen, unit held pressure, bubble tested new connections, no leaks from new connections. Vacuumed system sub 900 microns, recharged with 1.9oz of r600."

Customer states the doors have dents and scratches. Unit needs new outer doors.; ordrng 1 RA-F18DU3QL/AA (Left outer door (kc))

Reached out to Edgestar for a parts break down.

Customer states unit gets error when opening door. Mullion error. Tested found broken wire inside door. Quoted repair customer declined at this time.

Customer states washer is leaking from the front. Found a wrinkle in the bellow. Bellow needs replaced. Follow up required. ; ordrng 1 DC97-22559B (Bellow)

Customer states oven is not heating. Installed new ignitor.

"Return with parts replace broken door cable and gasket ran and test ok customer to keep eye on to make sure all is ok ; dspstn on spec-tagged invntry: 1 WD08X10032 GASKET TUB , used 1 Wd01x10393 (Cable) from stock"

Customer stated that unit is no longer spinning and displays error code 3E. Reseated connector and power cycled unit.

"Customer states that unit is not heating properly. Pulled unit out with floor protection and disassembled the unit. Removed rear access panel and disconnected terminals from the hidden bake element. Checked bake element with multimeter and found that the circuit is open, the bake element has failed. Recommend replacement of hidden bake element. ; pckd up 1 MEE62306405 (ELEMENT - BAKE HIDDEN)"

Customer states unit is not heating. Installed new hi-limit kit.

Return with parts. Replaced auger drum. Unit operates as designed. Job complete.

Customer states unit is not draining. Cleaned out the drain and removed blockage.

Replaced inlet valve unit now filling to proper levels and working well; dspstn on spec-tagged invntry: 1 529730 VALVE INLET DOUBLE 6

"Customer states that units throwing ife error, unit will need a new evap cover. Replaced cover and tested units good to go."

"Customer states that units display isn't working properly. Unit will need a new ui, ordering ui for future repair. ; ordrng 1 AJJ75678729 (Pcb(kc))"

"Customer states that unit isnt turning on, found that unit needed new ui, replaced ui units good to go."

Customer states unit stopped heating. Verified complaint. Verified 240 at junction. Removed front panel. Ohmed heating element. Element read 0. Failed heater.

Customer states unit is leaking inspected the door boot and theres no tears or rips and it still continued to come out the door I between underneath you can see the water marks will be needing to replace the door contact customer when part comes in to schedule ; ordrng 1 ADC76886148 (Washer door)

Found wire burnt up on home side probably from board short circuit. Cut wire and reconnected unit now working

Tech was assigned as a helper; snapped 1 QuickPics

Customer states panel is missing digits. Unit will need board rebuilt

Customer states door slams shut. Did remote visit with customer.

Unit was making a buzzing noise when eh freezer door is open.

"Customer states that the range has not worked for a long time. Tech removed the floor of the oven and the bake element is failed and broken. Tech turned on broil to test electricity and only a single relay clicks. Pulled range and checked power. 243vac is supplied to the terminal block. Turned bake and broil back on and found only 120vac supplied to either element. Double line break was damaged when the element failed and pcb needs replaced as well. Provided quote for new bake element and new computer. Customer declined. Job is complete. ; dspstn on spec-tagged invntry: 1 5304409888 TRMNL BLK 1 R3W6FT 6' 3W RANGE , and 1 R4W6FT CORD, RAN, R4W6FT(606)"

Return with parts. Installed new water valve.

Customer states ui is not operating when selecting a cycle. Unit will need a ui board.

Customer stated that unit ice maker is no longer operational. Found unit needed inlet valve assembly.

"Customer states unit quit cooling. 60ff, 40 frz. Noticed heavy frost on ceiling, fan not running. Removed air duct cover. Found found overtaken by frost. Cleared frost. Fan started to run. Entered diagnostics. Observed compressor still running. Power cycled fridge from breaker in garage. Compressor shut off. Compressor engaged after 5 minute dwell. Suspect compressor running during defrost."

Customer states unit is sparking all the time. Unit needs new spark module.; ordrng 1 DefendiRI306 (Spark module (kc))

Customer states unit is not heating. Will need to order new bake element. ; ordrng 1 WB30X46987 (Bake element)

Customer stated that unit drum light will sometimes come on when opening door. Reseated connector to board to resolve sporadic issue.

Return with parts. Installed new ice maker.; ordrng 1 WPW10558423 (Ice bucket) and 1 W11645245 (Water valve)

"Installed new fill tube and ice making in the freezer due to the fill tube heater being open and the ice mold being shattered. Test cycled ice maker and it works properly. Upper bin is frozen in place, so tech had to break it to remove it. Room is filled with 1'+ of water and ice around the bin due to a leak. Removed water and ice and test cycled ice maker. Water leaks when ice maker is filling. Tech removed ice maker and auger assembly. Ceiling is missing the rubber water director and spray reducer. Part is not replaceable so tech called manufacturer. Justine at technical support indicates that it's okay for that part ro.be missing. Tech argued that it is the cause of the leak in this unit and the ice maker will continue to leak without it. Technicial support documented issue with video and picture but provided no guidance. Tech installed g auger back into the unit along with a new ice maker and bin. Ran two test cycles of the ice maker and both cycles leak. Tech shut off ice maker to prevent leaking into the refrigerator zone. Job is complete. ; dspstn on spec-tagged invntry: 1 DA97-00209Z PIPE HTR and 1 DD81-04511A RTV"

Customer states unit still not making ice. Will need new pump.; ordrng 1 7013196 (Pump)

Tech was assigned as a helper;

"Customer states ice maker stoped working. During the call with Samsung, the rep walked her through resetting the ice maker and had her flip the breaker. Unit is operating as designed now. Job complete. ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DD81-04511A RTV"

Customer states giving a fan error code when ahead and replace the blower wheel tested unit. Unit is now operating properly and went ahead and heated to 350? so unit is good to go.

Return with parts. Installed new outer door. Job complete. ; ordrng 1 MFT62346511 (LG logo decal)

"Return with parts. Disassembled the unit and removed the old lower drawer controller and installed the new one. Reassembled the unit and ran test cycle, unit functions properly. Job complete."

Return with clutch assy replace with new ran unit test ok credit given from previous ; dspstn on spec-tagged invntry: 1 AEN73131406 CLUTCH ASM

Customer states unit is not cooling. Installed new inverter board.

Found the defrost heater in the freezer shorted out and burned up.

Customer states he installed new valve and unit is still not operating. Tested valves again and found control board is not sending voltage to the cold fill solenoids. Replaced control board. Unit is operating as designed. Job complete. ; pckd up 1 WH22X37840 (Control board)

Drain pump failure vacuum water out gave est ok to get going install new drain pump test ok ; dspstn on spec-tagged invntry: 1 8269144A DRN HOSE 6FT

Customer states that unit is getting a a6 error code.

"Customer states that units not dispensing ice, found that auger motor and yolk are slipping when trying to spin the screw in the bucket. Unit needs new yolk and auger. ; ordrng 1 63052A001 (Yolk (kc)) and 1 W10884561 (Auger motor (kc))"

Replaced main PCB

"Return wirh parts. Installed UI, main and door lock. Unit operating as it should."

"Customer states that unit front right burner was no longer lighting. Found weak ignitor, replaced ignitor."

Customer states he had a fill air a while back and wanted us to come out to make sure that everything was working good. Checked call valve and heart valve as well as warm setting on unit. Everything on unit checks good job complete

Customer states not washing or working. Found units water was off

Disassembled unit replace motor blower assy complete with idler attach screw thru heater so wont rattle clean vent test ok

Customer states unit is leaking water into drum and making a noise during operation.

Customer states unit has an H2O supply error code upon inspection verified complaint went ahead and plugged in. Nufy noticed there was a pressure sensor error code which pressure sensor is on. The board will be needing to replace the main board. ; ordrng 1 WH22X37840 (ELECTRONIC CONTROL - MAIN)

Customer states unit is not washing upper rack or dissolving the pod. Did remote visit with customer.

Customer states that back left burner isn't working properly found that units burner caps were just misplaced rearranged them as they should be units good to go.

"Return with parts. Disassembled the unit and cut out the old compressor, evaporator, and filter drier. Brazed in the new system components and pressure tested unit. Vacuumed unit down to 800 microns and charged with 6.17oz of R134a and pressures are perfect after charging. Unit is now starting to cool back down. Job complete. ; dspstn on spec-tagged invntry: 1 ADL74760901 EVAP"

"Customer states that units not heating, found heater grounded out and a tco popped replaced element and tcos units good to go. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE("

Unit will need freezer evap cover and main board. ; ordrng 1 Aeb72913944 (Grill DSM) and 1 Ebf61314813 (Door switch DSM) and 1 Mck67539802 (Door magnet dsm) and 1 Ebr83806906 (Main PCB DSM)

"Customer says that fridge was delivered and installed prior to them moving into the home. Customer has cameras around his property and noticed a puddle of water on the floor in the basement. Customer called his builder whom came over to the home, shut the water off, and pulled the fridge out of the cabinetry. Tech arrived and fridge is pulled out. Water supply is off. Tech checked interior zones and around the machine for signs of leak and none are present. Turned the water supply back on and continued monitoring. Tested both ice makers and they fill with water properly and no leaking is seen. Tested water dispenser and dispensed over 1 gallon and no issues are seen. Auto-fill pitcher is unwrapped and packaging material is removed and the pitcher is turned off in the settings. Tech turned the pitcher on and filled it with water 14 times and no leaking is found in or around the machine. Tech checked around the filter assembly and everything is dry. Tech then noticed that the drain plug on the auto fill pitcher is detached and hanging. Tech ran test of the overflow assembly and found no moisture detectors are installed on this unit. Water filter usage shows 96% remaining. Due to the symptoms, pictures, and physical evidence on hand, tech believes that the automatic fill pitcher was not unwrapped upon delivery. Water supply was turned on and machine was plugged in. Auto fill pitcher attempted to fill with water and continued attempting to fill with water while nobody was in home. Plastic wrap on the top of the pitcher prevented pitcher from filling and deflected water into the fridge compartment, and subsequently into the convertible drawer. Tech also believes that when the installation team returned to the house to inspect the damages, he/she was the one who turned off the auto fill feature and unplugged the drain to remove water from the overflow reservior (plug could have been disconnected at the factory, but tech has never seen that occur). Due to findings, and lack of a leak on today's visit, tech believes issues are resolved. Job is complete."

Perform ice maker update 117 software 24 hours for ice ; dspstn on spec-tagged invntry: 1 DA97-19898A DRAIN TUBE W HTR and 1 DD81-04511A RTV

"Customer states ice room freezes amd ice stops cleared ice room installed ice bucket auger silicone. Ice maker was wrong part. Box had correct part number but wrong part inside ordered part and rescheduled.; ordrng 1 Da97-15217d (Ice maker), dspstn on spec-tagged invntry: 1 DA97-12540G AUGER 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DD81-04511A RTV"

Customer states unit is leaking and failing to complete a cycle. Ran test mode and unit was functioning appropriately. Pulled unit and found evidence of an existing leak under the drain pump. Replaced pump. Unit operating as designed. Job complete. ; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW

"Customer states unit is not heating. Inspected unit and found that thermal cutoff failed due to dryer over heating. Found that there is not adequate ventilation. There is an excess of flexible vent tangled up behind the unit and the exhaust on the exterior siding of the house does not line up with the ducting, duct is about 40% blocked at the exhaust due to the siding. Replaced heater assembly but customer will need to resolve venting issue before using the unit. Job complete."

During inspection the ice maker was jammed in the flex position. Unit will need a new ice maker assembly. Customers home warranty program. Waiting on approval from the warranty program. Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; saved tckt

Upon inspection the refrigerators ice maker wouldnt produce ice. The water dispenser does work but has very little pressure. I cleared ice from the bucket and steamed the fill line out. I then cycled the ice maker multiple times but it did not call for water. Customer had also not changed water filter for multiple years. The refrigerator will need a new ice maker and inlet valve to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!

"I arrived today with the part to complete the repair. I first tried the new control recommended by Bosch. The new control did not correct the damper issue. I then replaced the damper door and was able to cycle it. I then found the air return frozen and defrosted the unit. Finally, I tested the damper and had good airflow. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!"

Stack unit in closet recommend valve assy ; ordrng 1 5304528029 (Valve)

Recommend replacing transformer and relay; ordrng 1 DE26-00126A (Transformer DSM) and 1 DE59-00002A (Diode)

Cycled the ice maker and it filled properly. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

"Customer states unit is not finishing cycle, shuts off. Inspected unit, found unit is being overloaded, causing unbalanced situation and stopping spin cycle prematurely. Reccomend replacing suspension, not filling drum full. Informed customer of proper care and use of machine. Job complete."

Tech was assigned as a helper;

Customer states water temps are wrong. Will need new water valve.; ordrng 1 DC62-30314V (Water valve) and 1 DC92-02636A (Pcb)

Customer states unit stopped cooling. 35*. Insufficient frost pattern. Tapped system. 1650 microns. Pressure with 175psi nitrogen. Over 15 minutes pressures dropped to 170. No bubbles on Welds or Schroeder valves. Instructed to bypass Yoder valve. Ran new line from condenser to new filter dryer to capillary tube. Charged with 100psi nitrogen. Pressures held. Vacuumed to 900 microns. Charged with 1.9oz of r600.

"Customer states unit is loud during use. Inspected unit, confirmed issue. Found gearcase has failed and will require replacement. Repair declined. Job complete."

Inspect unit reattach splash shield guard on left side of unit that had been knocked off unit no longer leaking test ok; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN