We serviced a
GE PROFILE MICROWAVE OVEN
Model SCB1001MSS01
Near Omaha, NE 68112
Mark F
Job Details: 03/13/2024
Customer states units display is not responding and all green squares. Unit would still heat and operate on rapid 30 second cook. Removed microwave and had apprentice unplug unit. Plugged back in after 10 seconds. Display was then responding and operating properly. If issue continues, would need new display board.
We serviced a
SUB ZERO REFRIGERATOR
Model 532
Near Omaha, NE 68114
Travis
Job Details: 03/13/2024
Customer states unit makes noise off and on. We determined noise is coming from condenser motor. Motor still runs strong just intermittently makes noise. Recommend replacing motor. Installed new. Job complete. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002 1 7014648 DEFROST TIMER 6/21 , and 1 7042073 MODULAR ICEMAKER (20
We serviced a
KENMORE WASHER
Model 110.924901
Near Omaha, NE 68152
Mark F
Job Details: 03/13/2024
Returned with parts. Found gearbox had since gone out.
We serviced a
WOLF RANGE/COOKTOP EL
Model DF60650DG/S/P
Near Omaha, NE 68022
Travis
Job Details: 03/13/2024
Two right burners and right griddle do not spark. Took unit apart. Inadvertently pressed valve on and had spark on a burner. Tested griddle and other burner. Now getting spark on all. Checked all connectors and made sure were seated nicely. Reassembled unit. All functions working properly. Big drip tray on left side has damage along with front left trim piece and right side front trim piece. Will order parts. ; ordrng 1 829943 (Burner pan) and 1 829410 (Trim) and 1 829435 (Trim), dspstn on spec-tagged invntry: 1 78060 GAS TEST
We serviced a
COVE DISHWASHER
Model DW2450WS
Near Omaha, NE 68114
Travis
Job Details: 03/13/2024
Replaced water manifold and installed power cord. Ran unit. No leaks found and unit is operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Martell, NE 68404
Kevin
Job Details: 03/13/2024
Installed icemaker kit, and bucket sealed ice room all tests good. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Omaha, NE 68022
Mike F
Job Details: 03/13/2024
Customer states LF error and got shocked when touched the cold water hose. Found exposed wire on control. Wrapped wire with electrical tape. Checked all water valves for ground, none are grounded. Checked water hose to ground. Water hoses are not grounded. Turned water onto machine and water was coming in. Quoted for new water valves. Customer declined repair. Putting unit back together, got shocked. Found water valve thermistor wire shorting to ground. Removed connector and taped to seal. Tested washer will only dispense cold water. Service call collected.
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESG/AA
Near Shawnee, KS 66216
Ben
Job Details: 03/13/2024
Customer states unit is not making ice. Replaced ice maker and auger and sealed ice room. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Bennington, NE 68007
Mike F
Job Details: 03/13/2024
Customer states unit was making a loud noise but has stopped in the last could of days. Found deli drawer getting pushed out from ice build up on evaporator cover. Pressed in door switches and found fresh food evaporator fan not working. Quoted for new fan, customer approved. Steamed out evaporator cover and thawed all ice. Replaced fan and tested. Unit is working as it should. Payment collected.
We serviced a
SAMSUNG WASHER
Model WA456DRHDSU/AA 01
Near Olathe, KS 66061
Kyle S
Job Details: 03/13/2024
Customer states unit will randomly not start found bad lid lock will return tomorrow morning for repair ; dspstn on spec-tagged invntry: 1 DC34-00025E LOCK
We serviced a
ZEPHYR RANGEHOOD
Model AK9134BS
Near Olathe, KS 66061
Kyle S
Job Details: 03/13/2024
Customer states unit will not turn on fan nor lights found faulty switch board ordering replacement will return when parts are in ; ordrng 2 Z0B0049 (Lights)s and 1 11000152 (Switch board assy)
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Carlisle, IA 50047
David M.
Job Details: 03/13/2024
Customer stated that the unit was making abnormal noise. Could hear a buzzing sound when running indicating that the motor is bad. Upon further troubleshooting it was discovered to be missing a motor mounting bolt and one that was stripped and would not tighten. Also noticed the belt had a crack in it. Replaced motor, mounting bolts, capacitor and belt. Tested unit and it is now working as intended. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Overland Park, KS 66213
Kyle S
Job Details: 03/13/2024
Replaced rack adjusters and tested unit working good job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Carlisle, IA 50047
David M.
Job Details: 03/13/2024
Ice maker had 40c error code and unit had mild frost on the ice maker.Steamed out ice room. There was no leaking from the ice room. Freezer was set @ -8. Adjusted temp to -1. Recommend keeping freezer at -1 and fridge at 36. Adjusted defrost setting to increase defrost time. Also recommend pulling out the bucket monthly and dumping all ice, and drying out ice room.Job completeThank youDavid; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDRS
Near Urbandale, IA 50322
Rory
Job Details: 03/13/2024
Customer states that unit is not making ice. Upon arrival found icemaker tree cracked and broken. Also found unit had water dripping that it was frozen over. Recommend replacing both fill heater tube and icemaker assembly. Call the customer customer denied repair at this time job complete.; dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER 1 DA97-13718C ICE MAKER , and 1 DA97-15217D ICEMKR
We serviced a
SAMSUNG REFRIGERATOR
Model RF31CG7220SRAA
Near Des Moines, IA 50320
David M.
Job Details: 03/13/2024
Unit is leaking from both lock rings from the condenser to the Yoder. Need to order lock rings and filter drier. Temporarily recharged system with 3.2 oz r600. Will schedule return for early next week.; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
LG DRYER
Model DLG7301WE
Near Des Moines, IA 50316
Rory
Job Details: 03/13/2024
Returned with parts and replaced main control board unit powered on and heated properly.
We serviced a
JENNAIR REFRIGERATOR
Model JS48SEDUDB00
Near Lincoln, NE 68506
Ali
Job Details: 03/13/2024
During inspection I gained access to the evaporator and noticed an ice ball on the evaporator joint. Unit has a seal system leak and will need a rebuild. The rebuild includes a new evaporator, compressor, filter dryer, inverter board, and charge with new refrigerant. Customer will let us know if they want to move forward with the repairs. Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! Please vote for us for Lincoln Choice Awards! https://journalstar.com/contests/lincolns-choice-awards/
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Des Moines, IA 50313
Rory
Job Details: 03/13/2024
Customer states that unit will only sometimes power on upon arrival found unit would not power on at all checked for 120v unit is getting proper power supply found unit is getting power to the control board but not to the UI. Recommend replacing both main pcb and inverter board.; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP and 1 DC64-00519B LATCH WP8182634
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Hickman, NE 68372
Ali
Job Details: 03/13/2024
During inspection I could hear the water valve active. Removed the water filter and water started to come out of the dispenser. Customer is utilizing a aftermarket water filter. Placed the filter back in and put some pressure behind it. Water started to come out of the dispenser. Recommend purchasing a factory water filter. If the issue continues with a factory filter recommend replacing the filter housing. Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! Please vote for us for Lincoln Choice Awards! https://journalstar.com/contests/lincolns-choice-awards/ ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB660012AA
Near West Des Moines, IA 50266
Rory
Job Details: 03/13/2024
Customer states that unit is continuing, not filling the internal water pitcher. Upon arrival tested picture a half dozen times unit filled every single time. Ran Kos diagnostics unit pass no errors found. Called Samsung tech line Samsung recommended. Customer instruct of keeping water off the side of pitcher as well as turning off and then back on the auto fill function on the control panel. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HABP/XAA
Near Omaha, NE 68116
Shannon
Job Details: 03/13/2024
In diag mode has error for fridge sensor and need s water update kit gave est to perform work and 117 software hard reset 24 hours to cool ; ordrng 1 Da82-01415a (Water kit), used 1 Da32-00006s (Sensor) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW60R2014US/AA
Near Waukee, IA 50263
Rory
Job Details: 03/13/2024
Customer states unit has been in the front door. upon arrival verify dent in front door panel. Will return with part.; O-emld tckt
We serviced a
BOSCH DISHWASHER
Model SHE53TF5UC/02
Near Omaha, NE 68116
Shannon
Job Details: 03/13/2024
Install updated door spring kit test ok
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESR/AA
Near Clive, IA 50325
Rory
Job Details: 03/13/2024
Customer states that unit is not cooling properly. Unit shows 22E 39E 40E. Unit also shows signs of ice coming through the eve app cover unit needs water leakage kit customer approved repair performed water leakage kit as well as steamed on ice out unit not operating properly job complete ; dspstn on spec-tagged invntry: 1 DA32-00029Q SENSOR TEMP DEFROST 1 DA82-01415A WATER LEAKAGE KIT , and 1 TJ90SH502 DRAIN HTR * SH502
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Lincoln, NE 68516
Derek F
Job Details: 03/13/2024
I arrived today with the part to complete the repair to the refrigerator. I first put the unit in force defrost and removed the ice maker and auger. I then installed a new auger and reinstalled the ice maker. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!; dspstn on spec-tagged invntry: 1 DA82-02695A ICEMKR UPDATE
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Omaha, NE 68142
Shannon
Job Details: 03/13/2024
Damper for customer cool noisey wr60x10062 is recommended water out door not working
We serviced a
MAYTAG DRYER
Model MEDB835CC4
Near Omaha, NE 68164
Kelvin
Job Details: 03/13/2024
Customer states unit it squeaky during use. Inspected unit, no noise with no load. Loaded clothes into unit to test, no noise heard. Disassemble unit. Found rollers and idler pulley mare seized and will need replaced. Unit will require a service kit. Customer approved. Removed original belt, idler, rollers. Installed new. Reassembled unit. Unit will not start cycle, founder interface is malfunctioning and will require replacement. Will return with parts when they arrive.
We serviced a
GE MICROWAVE OVEN
Model PVM9195SF3SS
Near Omaha, NE 68136
Kelvin
Job Details: 03/13/2024
Customer states unit is smoking during use. Inspected unit, can smell burning during use. Unit is pulling 23a during use, no heat present in test with cup of water. Can smell burning, stopped test. Unit will need mag replaced. Customer declined repair. Customer requested unit be left out. Estimate good for 30 days, job complete. ; dspstn on spec-tagged invntry: 1 10QBP0231 MAGNETRON and 1 11QBP0236 6851W1A002E WHEN OUT
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Omaha, NE 68142
Kelvin
Job Details: 03/13/2024
Customer states unit is spraying water all over when dispensing water. Inspected unit, found water pressure is very high causing water to spray all over. Removed filter, same issue. Pulled unit from wall, turned water valve down, same issue. Installed new case filter housing, water is dispensing correctly with water valve turned on as it should be. Covered by manufacturer warranty, job complete. ; dspstn on spec-tagged invntry: 1 DA97-14365L FILTER CASE ASSY
We serviced a
LG REFRIGERATOR
Model LRMDS3006S
Near Omaha, NE 68127
Mark F
Job Details: 03/13/2024
Customer states unit is giving 5fe error and not cooling below 40. Temps at arrival 51frx and 55 ff. Tapped into system and had 3 low and 38 high. Charged with 0.6 oz of r600. Left doors closed. Pressures movies to -12 low 45 high. Removed PCB cover and found connector for freezer sensor wasnt plugged in all the way. ; ordrng 1 ADL76522101 (fridge evap) and 1 ADL76681401 (freezer evap) and 1 TCA36811409 (Comp) and 1 ACG76164401 (condenser) and 1 EBR88309752 (PCB) and 1 ADH73150210 (Drier), dspstn on spec-tagged invntry: 1 ADL76522101 EVAP
We serviced a
GE STACK WASH/DRY
Model GUD27ESSMWW
Near Omaha, NE 68130
Mark F
Job Details: 03/13/2024
Returned with parts. Installed tub ring. Ensured unit was spinning evenly and smooth. Unit operating properly.
We serviced a
SUB ZERO WINE COOLER
Model 427RG-2
Near Omaha, NE 68130
Travis
Job Details: 03/13/2024
Returned with parts. Recovered refrigerant. Cut out compressor, filter drier and evaporator. Brazed new in. Purged with nitrogen. Pressurized and leak checked joints with bubbles. None found. Vacuumed and recharged unit.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFW-0
Near Des Moines, IA 50313
David M.
Job Details: 03/13/2024
Door switch holders were causing intermittent failure of the machine to not detect door being closed. Replace door switch holders and door switches.
We serviced a
SUB ZERO REFRIGERATOR
Model 532
Near Omaha, NE 68114
Travis
Job Details: 03/13/2024
Customer states unit makes noise off and on. We determined noise is coming from condenser motor. Motor still runs strong just intermittently makes noise. Recommend replacing motor. Installed new. Job complete. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002 1 7014648 DEFROST TIMER 6/21 , and 1 7042073 MODULAR ICEMAKER (20
We serviced a
LG REFRIGERATOR
Model LFXS24623S
Near Bondurant, IA 50035
Mike
Job Details: 03/13/2024
Unit 60+ in both sections. Compressor and fans are running. Compressor discharge is barely above ambient temperature, and evaporator has no frost pattern. The compressor has become inefficient and will need replaced. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Drier)
We serviced a
WOLF RANGE/COOKTOP EL
Model DF60650DG/S/P
Near Omaha, NE 68022
Travis
Job Details: 03/13/2024
Two right burners and right griddle do not spark. Took unit apart. Inadvertently pressed valve on and had spark on a burner. Tested griddle and other burner. Now getting spark on all. Checked all connectors and made sure were seated nicely. Reassembled unit. All functions working properly. Big drip tray on left side has damage along with front left trim piece and right side front trim piece. Will order parts. ; ordrng 1 829943 (Burner pan) and 1 829410 (Trim) and 1 829435 (Trim), dspstn on spec-tagged invntry: 1 78060 GAS TEST
We serviced a
SUB ZERO REFRIGERATOR
Model 700TCI
Near Des Moines, IA 50312
Mike
Job Details: 03/13/2024
Both fridge and freezer are warm freezer was around 30*;fridge was 55+. Found that the evaporator fan was frozen due to water not draining ing from evaporator sump due to drain being frozen. Found that heater had 1900 ohms resistance which is correct, and 120vac during defrost. However heater is not getting warm. Found that the wire harness connection was corroded. Cut out old connector and spliced in new one, and now heater is getting warm.mi defrosted all ice build up and vacuumed out drain pan, and now evaporator fan motor is running. Job complete.; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002
We serviced a
COVE DISHWASHER
Model DW2450WS
Near Omaha, NE 68114
Travis
Job Details: 03/13/2024
Replaced water manifold and installed power cord. Ran unit. No leaks found and unit is operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Omaha, NE 68124
Kelvin
Job Details: 03/13/2024
Customer states unit is frozen and will not produce ice. Inspected unit, found water dispenser is not dispensing water either, icemaker is froze. Installed icemaker update kit, unit is operating properly. Ordering filter housing, Covered by manufacturer warranty, will return with parts when they arrive. ; ordrng 1 Da97-14365A (Case filter housing), dspstn on spec-tagged invntry: 1 DA97-15217D ICEMKR
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Martell, NE 68404
Kevin
Job Details: 03/13/2024
Installed icemaker kit, and bucket sealed ice room all tests good. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140
We serviced a
WHIRLPOOL DRYER
Model CEM2940TQ1
Near West Des Moines, IA 50265
Mike
Job Details: 03/13/2024
Moved lock from old hatch to new hatch and installed hatch. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESG/AA
Near Shawnee, KS 66216
Ben
Job Details: 03/13/2024
Customer states unit is not making ice. Replaced ice maker and auger and sealed ice room. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A5
Near Des Moines, IA 50309
Mike
Job Details: 03/13/2024
Tested unit and drain pump is pulsing on and off and unit will not enter spin. Checked resistance of stator from board confirming harness and stor are good and the issue is with the board. Installed new main pcb/ inverter board assembly and tested unit. Unit is now draining properly and spins properly. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!
We serviced a
SAMSUNG WASHER
Model WA456DRHDSU/AA 01
Near Olathe, KS 66061
Kyle S
Job Details: 03/13/2024
Customer states unit will randomly not start found bad lid lock will return tomorrow morning for repair ; dspstn on spec-tagged invntry: 1 DC34-00025E LOCK
We serviced a
GE REFRIGERATOR
Model TFX25CRYDAA
Near Blair, NE 68008
Shannon
Job Details: 03/13/2024
Heater failed not in stock ; ordrng 1 Wr51x443 (Heater), dspstn on spec-tagged invntry: 1 WR60X162 EVAP FAN MOTOR
We serviced a
ZEPHYR RANGEHOOD
Model AK9134BS
Near Olathe, KS 66061
Kyle S
Job Details: 03/13/2024
Customer states unit will not turn on fan nor lights found faulty switch board ordering replacement will return when parts are in ; ordrng 2 Z0B0049 (Lights)s and 1 11000152 (Switch board assy)
We serviced a
GE REFRIGERATOR/TOP
Model GFE28GYNJFS
Near Council Bluffs, IA 51503
David
Job Details: 03/13/2024
Tech did not connect the light connector on the board swap, reconnected harness and lights now work normally. Temps 3 in FZ and 41 in FF
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Overland Park, KS 66213
Kyle S
Job Details: 03/13/2024
Replaced rack adjusters and tested unit working good job complete
We serviced a
MIDEA WASHER
Model MLV45N1BWW
Near Council Bluffs, IA 51501
David
Job Details: 03/13/2024
Customer states unit does not work well with small loads, has a tendency to throw all the clothes to one side, and the spin only cycle adds water for some reason. I ran the unit through a test cycle to check operation. During high speed spin the agitator spins rapidly and the tub only follows behind slowly. I believe there is an issue with the gear case and the motor pulley is damaged. Unit also fills with water on spin only sometimes. Ordering new clutch, balance ring, motor pulley, and pcb. Submitting repair for authorization with assurant. ; ordrng 1 12938000001941 (Clutch) and 1 12138000055362 (Balance Ring) and 1 12338000000421 (Motor Pulley) and 1 17138000032226 (Pcb)
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDRS
Near Urbandale, IA 50322
Rory
Job Details: 03/13/2024
Customer states that unit is not making ice. Upon arrival found icemaker tree cracked and broken. Also found unit had water dripping that it was frozen over. Recommend replacing both fill heater tube and icemaker assembly. Call the customer customer denied repair at this time job complete.; dspstn on spec-tagged invntry: 1 DA97-07603B ICEMAKER 1 DA97-13718C ICE MAKER , and 1 DA97-15217D ICEMKR
We serviced a
COVE DISHWASHER
Model DW2450
Near Glenwood, IA 51534
David
Job Details: 03/13/2024
Incorrect seal, ordering correct part. ; ordrng 1 827629 (Seal)
We serviced a
LG DRYER
Model DLG7301WE
Near Des Moines, IA 50316
Rory
Job Details: 03/13/2024
Returned with parts and replaced main control board unit powered on and heated properly.
We serviced a
KENMORE REFRIGERATOR
Model 796.6142241
Near Omaha, NE 68124
Kyle
Job Details: 03/13/2024
Customer states unit will not start. Inspected unit found bad motor. Replaced motor assembly unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 1 4581EL2002L ROLLER 4_PK
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Des Moines, IA 50313
Rory
Job Details: 03/13/2024
Customer states that unit will only sometimes power on upon arrival found unit would not power on at all checked for 120v unit is getting proper power supply found unit is getting power to the control board but not to the UI. Recommend replacing both main pcb and inverter board.; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP and 1 DC64-00519B LATCH WP8182634
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Council Bluffs, IA 51503
Lucas
Job Details: 03/13/2024
Customer states unit is leaking from back. Leak is from physical damage to the tub. Samsung visual support deemed unit unrepairable.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB660012AA
Near West Des Moines, IA 50266
Rory
Job Details: 03/13/2024
Customer states that unit is continuing, not filling the internal water pitcher. Upon arrival tested picture a half dozen times unit filled every single time. Ran Kos diagnostics unit pass no errors found. Called Samsung tech line Samsung recommended. Customer instruct of keeping water off the side of pitcher as well as turning off and then back on the auto fill function on the control panel. Job complete.
We serviced a
ZEPHYR BEVERAGE CENTER
Model PRB24C01CG
Near Overland Park, KS 66223
Ben
Job Details: 03/13/2024
Customer states unit is not powering on, Zephyr sent parts for main board and control board. Installed main board and control.
We serviced a
SAMSUNG DISHWASHER
Model DW60R2014US/AA
Near Waukee, IA 50263
Rory
Job Details: 03/13/2024
Customer states unit has been in the front door. upon arrival verify dent in front door panel. Will return with part.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY01
Near Omaha, NE 68116
Mike F
Job Details: 03/13/2024
Customer states ice is not dispensing again, water is still dispensing. Quoted for switch bracket, customer declined repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAESR/AA
Near Clive, IA 50325
Rory
Job Details: 03/13/2024
Customer states that unit is not cooling properly. Unit shows 22E 39E 40E. Unit also shows signs of ice coming through the eve app cover unit needs water leakage kit customer approved repair performed water leakage kit as well as steamed on ice out unit not operating properly job complete ; dspstn on spec-tagged invntry: 1 DA32-00029Q SENSOR TEMP DEFROST 1 DA82-01415A WATER LEAKAGE KIT , and 1 TJ90SH502 DRAIN HTR * SH502
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Waterloo, NE 68069
Mike F
Job Details: 03/13/2024
Customer states washer has a moldy smell. Removed agitator cap and bolt, wash plate frozen to shaft. Put unit on hot wash with wash plate bolt out, let unit run for 10 minutes and tried again . Wash plate is frozen to transmission shaft. Looked underneath washer to look at outer tub, using flash light, checked outer tub for build up and staining. No brown staining is on outer tub. Smell is coming from wash plate and drain line. Will need to order new wash plate and drain line. ; ordrng 1 W10752283 (Wash plate) and 1 W11244231 (Drain hose) and 1 W11035296 (Internal drain)
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Omaha, NE 68142
Shannon
Job Details: 03/13/2024
Damper for customer cool noisey wr60x10062 is recommended water out door not working
We serviced a
GE STACK WASH/DRY
Model GUD27ESSMWW
Near Omaha, NE 68130
Mark F
Job Details: 03/13/2024
Returned with parts. Installed tub ring. Ensured unit was spinning evenly and smooth. Unit operating properly.
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model AMV2307PFW-0
Near Des Moines, IA 50313
David M.
Job Details: 03/13/2024
Door switch holders were causing intermittent failure of the machine to not detect door being closed. Replace door switch holders and door switches.
We serviced a
LG REFRIGERATOR
Model LFXS24623S
Near Bondurant, IA 50035
Mike
Job Details: 03/13/2024
Unit 60+ in both sections. Compressor and fans are running. Compressor discharge is barely above ambient temperature, and evaporator has no frost pattern. The compressor has become inefficient and will need replaced. ; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Drier)
We serviced a
SUB ZERO REFRIGERATOR
Model 700TCI
Near Des Moines, IA 50312
Mike
Job Details: 03/13/2024
Both fridge and freezer are warm freezer was around 30*;fridge was 55+. Found that the evaporator fan was frozen due to water not draining ing from evaporator sump due to drain being frozen. Found that heater had 1900 ohms resistance which is correct, and 120vac during defrost. However heater is not getting warm. Found that the wire harness connection was corroded. Cut out old connector and spliced in new one, and now heater is getting warm.mi defrosted all ice build up and vacuumed out drain pan, and now evaporator fan motor is running. Job complete.; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Omaha, NE 68124
Kelvin
Job Details: 03/13/2024
Customer states unit is frozen and will not produce ice. Inspected unit, found water dispenser is not dispensing water either, icemaker is froze. Installed icemaker update kit, unit is operating properly. Ordering filter housing, Covered by manufacturer warranty, will return with parts when they arrive. ; ordrng 1 Da97-14365A (Case filter housing), dspstn on spec-tagged invntry: 1 DA97-15217D ICEMKR
We serviced a
WHIRLPOOL DRYER
Model CEM2940TQ1
Near West Des Moines, IA 50265
Mike
Job Details: 03/13/2024
Moved lock from old hatch to new hatch and installed hatch. Job complete.Thank you for choosing Hometown Hero Appliance Repair, and please review us on Google and/or Angies list to get your $10 gift card from Jimmy Johns! Thanks, your favorite technician Mike!
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A5
Near Des Moines, IA 50309
Mike
Job Details: 03/13/2024
Tested unit and drain pump is pulsing on and off and unit will not enter spin. Checked resistance of stator from board confirming harness and stor are good and the issue is with the board. Installed new main pcb/ inverter board assembly and tested unit. Unit is now draining properly and spins properly. Job complete.Thank you for choosing Hometown Hero Appliance Repair, and please review us on Google and/or Angies list to get your $10 gift card from Jimmy Johns! Thanks, your favorite technician Mike!
We serviced a
GE REFRIGERATOR
Model TFX25CRYDAA
Near Blair, NE 68008
Shannon
Job Details: 03/13/2024
Heater failed not in stock ; ordrng 1 Wr51x443 (Heater), dspstn on spec-tagged invntry: 1 WR60X162 EVAP FAN MOTOR
We serviced a
GE REFRIGERATOR/TOP
Model GFE28GYNJFS
Near Council Bluffs, IA 51503
David
Job Details: 03/13/2024
Tech did not connect the light connector on the board swap, reconnected harness and lights now work normally. Temps 3 in FZ and 41 in FF
We serviced a
MIDEA WASHER
Model MLV45N1BWW
Near Council Bluffs, IA 51501
David
Job Details: 03/13/2024
Customer states unit does not work well with small loads, has a tendency to throw all the clothes to one side, and the spin only cycle adds water for some reason. I ran the unit through a test cycle to check operation. During high speed spin the agitator spins rapidly and the tub only follows behind slowly. I believe there is an issue with the gear case and the motor pulley is damaged. Unit also fills with water on spin only sometimes. Ordering new clutch, balance ring, motor pulley, and pcb. Submitting repair for authorization with assurant. ; ordrng 1 12938000001941 (Clutch) and 1 12138000055362 (Balance Ring) and 1 12338000000421 (Motor Pulley) and 1 17138000032226 (Pcb)
We serviced a
COVE DISHWASHER
Model DW2450
Near Glenwood, IA 51534
David
Job Details: 03/13/2024
Incorrect seal, ordering correct part. ; ordrng 1 827629 (Seal)
We serviced a
KENMORE REFRIGERATOR
Model 796.6142241
Near Omaha, NE 68124
Kyle
Job Details: 03/13/2024
Customer states unit will not start. Inspected unit found bad motor. Replaced motor assembly unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 1 4581EL2002L ROLLER 4_PK
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Council Bluffs, IA 51503
Lucas
Job Details: 03/13/2024
Customer states unit is leaking from back. Leak is from physical damage to the tub. Samsung visual support deemed unit unrepairable.
We serviced a
ZEPHYR BEVERAGE CENTER
Model PRB24C01CG
Near Overland Park, KS 66223
Ben
Job Details: 03/13/2024
Customer states unit is not powering on, Zephyr sent parts for main board and control board. Installed main board and control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY01
Near Omaha, NE 68116
Mike F
Job Details: 03/13/2024
Customer states ice is not dispensing again, water is still dispensing. Quoted for switch bracket, customer declined repair.
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Waterloo, NE 68069
Mike F
Job Details: 03/13/2024
Customer states washer has a moldy smell. Removed agitator cap and bolt, wash plate frozen to shaft. Put unit on hot wash with wash plate bolt out, let unit run for 10 minutes and tried again . Wash plate is frozen to transmission shaft. Looked underneath washer to look at outer tub, using flash light, checked outer tub for build up and staining. No brown staining is on outer tub. Smell is coming from wash plate and drain line. Will need to order new wash plate and drain line. ; ordrng 1 W10752283 (Wash plate) and 1 W11244231 (Drain hose) and 1 W11035296 (Internal drain)
We serviced a
KENMORE WASHER
Model 41743042200
Near Lincoln, NE 68516
Derek F
Job Details: 03/13/2024
Upon inspection the washer had stopped and would not start. I first confirmed the unit was getting power. I found that the timer failed to activate cycles properly. I also hand spun the drum and found the spider gear and rear bearing have begun to fail. The timer is no longer available and the washer can not be repaired.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
VENTING HOOD
Model n/a
Near Omaha, NE 68118
Kelvin
Job Details: 03/13/2024
Cusotmer requested vent cleaning for dryer. Completed vent cleaning. Job complete
We serviced a
FRIGIDAIRE OVENS ELECTRIC
Model FGEF3032MFE
Near Omaha, NE 68134
Austin
Job Details: 03/13/2024
Customer states not heating. Unit will need a ERC
We serviced a
LG REFRIGERATOR
Model LFXS28566M
Near Lincoln, NE 68526
Kevin
Job Details: 03/13/2024
Sealed system issue
We serviced a
SAMSUNG WASHER
Model WA50R5400AV
Near Papillion, NE 68046
Lucas
Job Details: 03/13/2024
Customer states washer will not enter spin cycle. Ran unit through diagnostics using HASS. Drum spins when directed by HASS but not on a normal cycle. Controls are working. Unit will need a new main pcb. ; ordrng 1 DC92-02393M (Main pcb)
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Lincoln, NE 68510
Derek F
Job Details: 03/13/2024
Upon inspection the washer had given a Lo Fl error on multiple cycles. I first ran the unit through a test cycle with cold water only and then on warm. The inlet valves have began to fail and I will return with new ones to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 W11688994 (Hot valve) and 1 W11688995 (Cold valve)
We serviced a
KENMORE DRYER
Model FFQE5000QW1
Near Lincoln, NE 68516
Derek F
Job Details: 03/13/2024
Upon inspection the dryers door latch was broken and unable to stay closed. I removed the old latch and strike. I then installed a new strike and latch. Finally, I confirmed the door closes and the dryer operates properly.Thanks for choosing Hometown Hero Appliance Repair. ; used 1 279570 (Latch) from stock
We serviced a
GE REFRIGERATOR
Model PSHF6PGZBEBB
Near Lincoln, NE 68507
Derek F
Job Details: 03/13/2024
Upon inspection the refrigerator was at 60°F in the fresh food and -1°F in the freezer. I first gained access to the evaporator and found it completely frozen over. I then thawed the evaporator and tested the heater. The heater tested ok but had signs of wear. The main control has failed and is not defrosting the fridge properly. A new main control would be needed to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RS28CB760012AA
Near Kansas City, KS 66109
Eric
Job Details: 03/13/2024
Customer states unit doesnt dispense water found plug unplugged after plugging in it dispenses water; dspstn on spec-tagged invntry: 1 WX08X10006 WTR LINE 8' PEX
We serviced a
SAMSUNG MICROWAVE OVEN
Model MS19M8020TG/AA
Near Ankeny, IA 50023
Rory
Job Details: 03/13/2024
Customer states that unit is making a loud buzzing humming noise. When unit starts after a few seconds noise goes away. on inspection found magnetron, needing to be replaced ordering new magnetron as parts sent was incorrect. ; ordrng 1 OM75P(31)ESGN (Magnatron), dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Papillion, NE 68133
Lucas
Job Details: 03/13/2024
Customer states dryer is not heating. Disassembled dryer to reach heating components. Tested all components, heating element is bad. Unit will need new heating element.; ordrng 1 279838 (Element) and 1 341241 (Belt)
We serviced a
WHIRLPOOL WASHER
Model WFW9750WW01
Near Papillion, NE 68046
Lucas
Job Details: 03/13/2024
Customer states unit is leaking from back. Leak is due to physical damage to tub. Unit is deemed unrepairable by Samsung visual support.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Lincoln, NE 68520
Kevin
Job Details: 03/13/2024
Not cooling well. ; ordrng 1 297217900 (Heat exchanger) and 1 297414901 (Evaporator) and 1 5303305677 (Drier) and 1 5304507767 (Compressor)
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63B8611SG/AA
Near Ankeny, IA 50023
Rory
Job Details: 03/13/2024
Customer complaint is that cooling fan is making a loud rattling noise upon arrival. Found cooling. Found housing not properly secured. Removed back panel. Secured fan unit no longer rattling job complete.
We serviced a
SAMSUNG DRYER
Model DVE45T6000V/A3
Near Omaha, NE 68154
Kelvin
Job Details: 03/13/2024
Customer states unit is not drying properly. Inspected unit, found dryer is not heating properly. Used diagnostic software to test unit, units heating element has failed and will need replaced. Replaced element, unit heats as it should. Unit passed all manufacturer diagnostics tests. Covered by manufacturer, Job complete. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Omaha, NE 68130
Kelvin
Job Details: 03/13/2024
Contacted customer about issue with ice buildup in fz. Customer states ice is building up under flex drawer from rear ff cover. Customer approved repair. Will return with parts 3/14 PM. ; used 1 DA82-01415A (WATER LEAKAGE KIT) from stock
We serviced a
LG REFRIGERATOR
Model LRYXC2606S.ASTCNA0
Near Eagle, NE 68347
Kevin
Job Details: 03/13/2024
Customer cant get bite size icemaker to turn on at UI.
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN115TW01
Near Honey Creek, IA 51542
David
Job Details: 03/13/2024
Damage to the balance ring causing it to rattle in high speed spin. Ordering replacement balance ring and tub cover. ; ordrng 1 39837 (Balance Ring) and 1 203968 (Tub Cover)
We serviced a
KENMORE WASHER
Model 41743042200
Near Lincoln, NE 68516
Derek F
Job Details: 03/13/2024
Upon inspection the washer had stopped and would not start. I first confirmed the unit was getting power. I found that the timer failed to activate cycles properly. I also hand spun the drum and found the spider gear and rear bearing have begun to fail. The timer is no longer available and the washer can not be repaired.Thanks for choosing Hometown Hero Appliance Repair. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Derek!
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63BB851112/AA
Near Logan, IA 51546
David
Job Details: 03/13/2024
Installed new top, repair is complete.
We serviced a
VENTING HOOD
Model n/a
Near Omaha, NE 68118
Kelvin
Job Details: 03/13/2024
Cusotmer requested vent cleaning for dryer. Completed vent cleaning. Job complete