We serviced a
GE MONOGRAM OVENS ELECTRIC
Model ZSB9231NSS
Near Chicago Precinct, NE 68022
Mike F
Job Details: 02/12/2024
Customer states can only operate microwave through app. Power cycled unit and was able to use all functions. Ordering UI. Will need to return when parts arrive. ; ordrng 1 WB56X38493 (User interface)
We serviced a
LG REFRIGERATOR
Model LRMVC2306D
Near Omaha, NE 68022
Mike F
Job Details: 02/12/2024
Customer states unit is not cooling well and getting CL error code. Customer also states unit will randomly beep like door is open. Freezer evaporator has inconsistent frost patter. Slid unit out and checked for dye. Found dye in condenser pan, checked freezer and fresh food drain tubes for dye, no dye found. Checked condenser for dye, found dye on inside of condenser. Unit will need sealed system. Replacing compressor, filter drier, condenser, both evaporators and main control. ; ordrng 1 ACG76164401 (Condenser) and 1 EBR88309754 (Control), dspstn on spec-tagged invntry: 1 ADL76522101 EVAP and 1 TCA36811415 R600 (OLD TCA36811409)
We serviced a
GE DISHWASHER
Model ZDT985SIN6II
Near Omaha, NE 68022
Mike F
Job Details: 02/12/2024
Customer states dishwasher is making a knocking noise. Started unit and removed toe kick. Heard knocking noise coming coming from left hand side. Opened door and found lower wash arm hitting front left roller carrier. Found roller missing from front left roller carrier and front left roller carrier was not installed correct. Reinstalled roller and adjusted carrier. Unit is no longer making a knocking noise. Ordering new roller carriers and rollers. Will need to schedule return when parts arrive. ; ordrng 4 WD12X28078 (Roller carrier)s and 8 WD12X26146 (Lower rack rollers)s
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Kansas City, KS 66106
Nate
Job Details: 02/12/2024
Customer states the ice maker stops working intermittently. Replaced ice maker, ice bucket, main PCB , and auger drain tube. Installed silicone, y-clips, and set fill tube correctly. Ran tests and everything passed. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02704A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Overland Park, KS 66221
Nate
Job Details: 02/12/2024
Customer states the ice maker freezes up and stops making ice. Issue was e39 error in failed ice maker. And out of date components. Replaced ice maker, ice bucket, main PCB and auger assembly with drain tube. Installed silicone and set fill tube. Ran tests and everything passed. No more errors. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FFEF3016VSC
Near Council Bluffs, IA 51503
Hunter
Job Details: 02/12/2024
Customer states unit is not cooking properly. Found fault in front right burner infinity switch. Recommend replacing unit switch awaiting authorization from customer property management. Billed for service fee. Thank you, from your Hometown Hero, Hunter!; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GDE21EYKERFS
Near Omaha, NE 68022
Travis
Job Details: 02/12/2024
Customer states unit is not cooling. Found compressor has locked rotor. Will need replaced. Called Tim who said unit should still be under warranty and will call manufacturer
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Omaha, NE 68144
Koby
Job Details: 02/12/2024
Return with parts. Pulled unit out onto floor protection and disassembled unit. Replaced motion assembly, vane, and alternation motor. Ran test cycle, unit functions properly. Job complete.
We serviced a
KENMORE DRYER
Model 110.629221
Near Omaha, NE 68131
Mark
Job Details: 02/12/2024
Customer states unit isnt heating and drying clothes well. Vent is nearly fully plugged and needs vent and blower cleaning.
We serviced a
GE REFRIGERATOR
Model GNE27JMMAFES
Near Glenwood, IA 51534
Hunter
Job Details: 02/12/2024
Customer states unit will intermittently stop producing ice. Found faults in unit icemaker. Recommend replacing unit icemaker. Repair is covered by warranty. Installed new icemaker. Unit is now operating properly. Please allow 24 hours for unit to begin producing ice. Please dispose the first few batches of ice. Job complete. Thank you, from your Hometown Hero, Hunter!
We serviced a
WHIRLPOOL STACK WASH/DRY
Model LTE6234AW1
Near Omaha, NE 68104
Mark
Job Details: 02/12/2024
Customer states unit isnt drying clothes in one load. Verified normal operation of unit ; ordrng 1 WP3387749 (Element)
We serviced a
COVE DISHWASHER
Model DW2450
Near Omaha, NE 68022
Shannon
Job Details: 02/12/2024
Replace drying fan motor test ok
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Overland Park, KS 66221
Kyle S
Job Details: 02/12/2024
Found broken auger motor and ice bucket replaced both and tested unit working great. Customer states washer was not filling with hot water found inlet valve to be plugged up with hard water deposits. Cleaned out valve and tested unit working great ; dspstn on spec-tagged invntry: 1 DA97-12540G AUGER and 1 DA97-14474C ICE BCKT
We serviced a
SUB ZERO REFRIGERATOR
Model IC-36FI
Near Omaha, NE 68022
Shannon
Job Details: 02/12/2024
Tighten door handle test ok
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Glenwood, IA 51534
Hunter
Job Details: 02/12/2024
Customer states unit will not turn on and does not work. Found fault in unit control boards. Recommend replacing boards. Repair is covered by warranty. Installed new control boards and unit is now operating properly. Customer also mentioned in silverware tray. Documented damage and submitting to have parts. Sent to customer. Job complete. Thank you, from your Hometown Hero, Hunter!; ordrng 1 WD28X22867 (Tray assembly (please ship to customer))
We serviced a
LG DISHWASHER
Model LDP6797BD.ABDEEUS
Near Plattsmouth, NE 68048
Kyle
Job Details: 02/12/2024
Customer states unit starts them shuts off. Inspected unit found wash motor will not run and starts smoking then machine shuts down. Replaced wash motor unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Olathe, KS 66061
Ben
Job Details: 02/12/2024
Customer states ice maker is frozen up and will not make or dispense ice. Unit will need full ice maker update kit and ice bucket. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
WOLF RANGE/COOKTOP EL
Model SO30-2G/B
Near Honey Creek, IA 51542
Kyle
Job Details: 02/12/2024
Customer states unit intermittently displays tco error and has to reset power to clear. Inspected unit verified error codes stored. Put unit into bake verified cooling fan working on low speed. Put unit into diagnostics verified fan working on high speed. Called tech line they recommend replacing relay board. Ordered part scheduled return visit for Friday 1-4 ; ordrng 1 819606 (Relay board)
We serviced a
GE OVENS ELECTRIC
Model PT916SM2SS
Near Omaha, NE 68112
Mark F
Job Details: 02/12/2024
Customer states unit is not responding to buttons when pressed but has power. Verified complaint. Removed display panel and tested cord connecting display board to main board for continuity. Harness tested good. Reinstalled harness and unit started to respond to every function. Reinstalled display board. Unit made it to bake 350*. Showed customer oven functioning. Suggested to power cycle oven if issue happens again.
We serviced a
SAMSUNG DRYER
Model Dve52m7750w/a3
Near Urbandale, IA 50323
Austin
Job Details: 02/12/2024
Customer states not heating proper. Found no issues with unit. Unit was using eco dry. Recommended not using it. Job complete. ; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR and 1 DC93-00154A HEATER 2 STAGE (GRACE)
We serviced a
GE REFRIGERATOR
Model GSE25HSHEHSS
Near Omaha, NE 68136
Derek
Job Details: 02/12/2024
Arrived and customer states that noises have subsided. Had been making a loud noise. Noise seemed to affect cooling capabilities of the fridge and freezer. Tech foubd unit operating and actively cooling. Fans and compressors are on and running. Took temperatures and found freezer hovering around 0 and fresh food is hovering in the upper 30s and low 40s. Checked evaporator fan for ice build up and checked for fan blade damage. Blade is attached and ice is not present. Tech pressed on evaporator cover and found that the blade and fan motor make noise when cover is pressed towards them. Tech suggests new fan motor and blade to.elimibate noise potential. Customer declined as noise has subsided. Job is complete.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Shawnee, KS 66216
Ben
Job Details: 02/12/2024
Determined on previous visit that unit needed new water supply elbow adapter and door spring cord. Installed new adapter and cord. Reinstalled unit and tested. ; dspstn on spec-tagged invntry: 1 W10278636RC DW INSTALL KIT
We serviced a
DACOR RANGE/COOKTOP EL
Model HRTP366S/NG
Near Omaha, NE 68138
Derek
Job Details: 02/12/2024
Arrived at dealer warehouse and found damaged cooktop. Bullnose is damaged and dented. Cooktop trim on left side also has damage. Downloaded parts manual and called manufacturers for part numbers. Part numbers are genuine, but tech can find no inventory or prices from any distributor in the united states. Called parent company and they were unable to provide any helpful information. Due to issue with parts, tech is unable to provide a quote for repair. Explained findings and issues with two employees at the warehouse. They will pass information along to their showroom sales force. Job is complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RSG257AAWP
Near Ashland, NE 68003
Derek
Job Details: 02/12/2024
Arrived and found heavy fan noise occurring. Defrost error is present on fresh food side. Disassembled unit and started forced defrost. Defrost consumes 1.1a and then shuts off after 8 minutes in fresh food zone. Tech manually cleared ice and allowed machine to reboot. Freezer fan also making noise. Disassembled freezer and removed small peice of ice from the fan assembly. Tech finds Defrost and drainage systems to be working properly and can not explain frozen evaporator outside of doors being left open. Tech provided quote for water leakage update and evaporator cover replacement for the fridge compartment. Customer declined and will monitor what occurs from thawing system out. Job is complete.
We serviced a
GE OVENS ELECTRIC
Model JP5030SJ2SS
Near Waukee, IA 50263
Austin
Job Details: 02/12/2024
Customer states unit is not touching correctly. Unit will need a cooktop ; ordrng 1 WB62X26843 (Cooktop)
We serviced a
SAMSUNG WASHER
Model WF210ANW/XAA
Near Ankeny, IA 50023
Dillon
Job Details: 02/12/2024
Found a crack in the doorboot. I then sold repair, Will return with part.; ordrng 1 DC64-00802B (Door boot dsm)
We serviced a
GE RANGE/COOKTOP EL
Model ZHU36RDP2BB
Near West Des Moines, IA 50265
Austin
Job Details: 02/12/2024
Left side of induction unit is not working. Right side has a buzzing now when being used. Unit will need both generator boards.; ordrng 1 WB27X42895 (Left induction board) and 1 WB27X42896 (Right induction board)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Omaha, NE 68136
Derek
Job Details: 02/12/2024
Customer states that the ice maker has stopped working. Checked errors and found 22, 25, and 39 errors active. Started forced defrost and disassembled. Removed ice maker and thawed room out. Reapplied sealant, reinstalled auger, and installed new ice maker. Installed new bin and ran two teet cycles of the ice maker. Ice maker passes tests. Job is complete. ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE
We serviced a
GE RANGE/COOKTOP GS
Model CGS700P3M3D1
Near Papillion, NE 68046
Jacob
Job Details: 02/12/2024
Customer states front right burner not lighting or sparking. Installed new spark ignitor.
We serviced a
THERMADOR DISHWASHER
Model DWHD770WPR/19
Near Valley, NE 68064
Travis
Job Details: 02/12/2024
Customer states unit was giving message to hit start and close door. States would do that repeatedly and unit would not start. Has not been having issues last few days and unable to recreate currently. If issue returns would recommend replacing latch
We serviced a
THERMADOR REFRIGERATOR
Model T36IT800NP/06
Near Stilwell, KS 66085
Kyle S
Job Details: 02/12/2024
Replace icemaker filter in inlet valve. Instructed customer to allow 24 to 48 hours for full ice production icemaker cycled unit unit working as designed job complete
We serviced a
LG WASHER
Model WM3488HW
Near Overland Park, KS 66212
Chance
Job Details: 02/12/2024
Customer needed door replaced after it was damaged by other company. Replaced door on unit. Tested unit, unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Omaha, NE 68114
Koby
Job Details: 02/12/2024
Customer states that unit fills with water but doesnt not wash. Ran test cycle and confirmed complaint. Checked for error codes and found F4E3, wash motor not running error. Disassembled and inspected unit and found that main pcb is not sending power to wash motor. Recommend replacement of main pcb. ; ordrng 1 W11305303 (Main pcb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Omaha, NE 68127
Jacob
Job Details: 02/12/2024
Customer states unit is freezing items. Reset unit and unit is now operating properly.
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070AP/AA
Near West Des Moines, IA 50265
Austin
Job Details: 02/12/2024
Unit was not starting. Found a broken wire. Spliced it and re-wired and ran unit through a test. Unit now works. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5200VQ0
Near Kansas City, MO 64116
Eric
Job Details: 02/12/2024
Customer states unit bounces around during spin. Found springs worn and pads worn on suspension, if you push tub to one side it will stay there and not spring back, quoted replacement customer declined. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE DISHWASHER
Model GDT580SMF5ES
Near Omaha, NE 68144
Derek
Job Details: 02/12/2024
Customer says that dishwasher smells bad. Also has issue with faucet not flowing properly on the hot side. Tech investigated and found heavy mold growth in the dishwasher. Plugged in using newfi and found thermistor reading 200 degrees while at room temperature. Ran heater check and made sure operations are proper aside from thermistor issue. Tech inspected faucet but let customer know that it is not a service we offer, despite the offer claiming we do. Through checks of the faucet, tech found that the cartridge for the hot supply is clogged, as the spray head is not. Customer will need to replace faucet or disassemble faucet to remove debris. Provided quote to customer for water sensor replacement to resolve heating issue with dishwasher. Customer would like to discuss with wife before moving forward. Job is complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Papillion, NE 68046
Kelvin
Job Details: 02/12/2024
Customer states unit is making loud vibration noise. Inspected unit, can hear fan noise from, lower section of unit. Removed fz drawer and shelving. Removed evap cover, found Evap fans bearings are making noise and will need replaced. Customer declined repair. Estimate good for 30 days, job complete.
We serviced a
KITCHENAID OVENS ELECTRIC
Model KEBK276BSS00
Near Clive, IA 50325
Mike
Job Details: 02/12/2024
Unit is dead. Checked power to unit at terminal block and have 240vac, and good neutral. Checked thermal fuse to display and it has failed open. Jumped fuse and u it came back on. Tested unit and found the upper cooling fan slowly spinning. Verified 120 to fan. Unit will need new upper cooling fan and thermal fuse. ; ordrng 1 WPW10545255 (Thermal fuse) and 1 WPW10260254 (Blower)
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near Urbandale, IA 50323
Mike
Job Details: 02/12/2024
Installed new user interface control and lower washer is still unresponsive. Contacted techline and they said I needed to contact parts. Contacted parts and they confirmed that both part numbers they have for the main pcb DC92-01989D and dc94-01189a are coming up delivery not available and that I should contact techline. Part documented it and I called techline again and they said they still cannot do anything and they it will need to be escalated. We will reach out to our rep at Samsung and get it escalated. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model LDG9316AAE
Near Urbandale, IA 50323
Austin
Job Details: 02/12/2024
Customer stated unit was making banging sound when run. Found blower wheel to be bad. Replaced blower wheel. Job complete.; dspstn on spec-tagged invntry: 1 Y303836 BLOWER WHEEL ASSEMBLY
We serviced a
GE REFRIGERATOR
Model GSS25KSW
Near Omaha, NE 68135
Derek
Job Details: 02/12/2024
Customer said that he never booked an appointment. He only called to see our availability. He called another servicer who came out earlier today and repaired the fridge. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Omaha, NE 68118
Mike F
Job Details: 02/12/2024
Customer states washer doesnt seem to be spinning clothing out. Found water still in tub, put unit into diagnostics. Stored error codes F9e1 long drain f5e2 door lock error f0e1 load detected during cleaning cycling f6e1 communication error between MCU and ccu. Manually spun tub by hand and could hear loud crunching noise coming from rear bearings. Inner spin basket is stiff. Turned unit on drain and spin, drain pump turned on but is locked.
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Bellevue, NE 68005
Shannon
Job Details: 02/12/2024
Replace board and motor test ok ; pckd up 1 Agm76429510 (Board)
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/01
Near Kansas City, MO 64110
Kyle S
Job Details: 02/12/2024
Customer states unit does not wash properly. Will leave food residue found unit to need new circulation pump. Customer declined estimate at this time collected service fee. It will call back in if he changes his mind.; dspstn on spec-tagged invntry: 1 12008381 PUMP
We serviced a
GE DRYER
Model EED65001WW
Near Omaha, NE 68154
Mike F
Job Details: 02/12/2024
Customer states dryer making squeaking noise. Customer supplied parts. Replaced front bearing, glides and rear bearing. Vacuumed lint and debris from inside of unit. Dryer is operating as it should. Payment collected.
We serviced a
LG DRYER
Model DLGX5171W
Near Johnston, IA 50131
David M.
Job Details: 02/12/2024
Dryer is not heating. Found igniter receiving 120 volts but had an open circuit. Ordering parts for return on Wednesday; ordrng 1 5318EL3001A (Igniter)
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Omaha, NE 68154
Koby
Job Details: 02/12/2024
Customer states unit is not heating. Disassembled and inspected unit and found that heating element has burnt out, checked continuity with multimeter and found that element circuit is open. Recommend replacement of heating element assembly. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
MIDEA REFRIGERATOR
Model MRU17F6AWW
Near Omaha, NE 68135
Koby
Job Details: 02/12/2024
Customer states unit is leaking. Unit was unplugged prior to technicians arrival. Plugged unit in and unit started cooling. Unable to detect any leaks at this time. Plugged unit back in and scheduled follow up to confirm unit is functioning properly. ; schdld next appmnt for 2/16 FRI !
We serviced a
GE MICROWAVE OVEN
Model ZEB1227SL4SS
Near Valley, NE 68064
Koby
Job Details: 02/12/2024
Customer states unit is not heating properly and is sparking. Found that waveguide cover is damaged. Recommend replacement of waveguide cover. ; ordrng 1 WB39X10034 (Waveguide cover)
We serviced a
WHIRLPOOL DUET WASHER
Model WFW70HEBW1
Near Johnston, IA 50131
David M.
Job Details: 02/12/2024
Customer is experiencing clothes coming out wet from the washer. There are no error codes, drain filter has some build up but not major.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Omaha, NE 68124
Jacob
Job Details: 02/12/2024
Customer states unit is not washing properly. Unit will need a new wash motor.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kansas City, MO 64155
Eric
Job Details: 02/12/2024
Customer states fabric softener dispenser doesnt drain of water found fabric softener built up in siphon cannot clean softener out of cap, needs new cap quoted customer accepted sent part to customer. ; ordrng 1 8575076A (Cap (drop ship))
We serviced a
SAMSUNG WASHER
Model WF46BB6700ADUS
Near Olathe, KS 66062
Ben
Job Details: 02/12/2024
Determined on previous visit that unit needed new control panel due to not being able to use the play or Smart Control buttons. Replaced control panel.
We serviced a
KITCHENAID DISHWASHER
Model kdfe204kps0
Near Shawnee, KS 66216
Chance
Job Details: 02/12/2024
Customer states unit is not functioning replaced door on unit with new UI. Tested unit, unit is functioning properly. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Overland Park, KS 66213
Ben
Job Details: 02/12/2024
Customer states unit will not make ice and ice maker is frozen up. Installed ice maker update.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-14474C ICE BCKT
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SR/AA
Near Olathe, KS 66062
Kyle S
Job Details: 02/12/2024
Customer states unit would not cool when they plugged it in when they got it Younes has been plugged in and running for days now on arrival fresh food temperatures at 38 freezer sitting at -2 unit is working as designed job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22DQ
Near Lincoln, NE 68506
Ali
Job Details: 02/12/2024
During inspection the compressor was not running. Gained access to the compressor and noticed it was locked up. Due to the age customer is going to purchase a new unit. Ali! Please vote for us for Lincoln Choice Awards! https://journalstar.com/contests/lincolns-choice-awards/
We serviced a
KENMORE DRYER
Model 110.630321
Near Omaha, NE 68132
Mark F
Job Details: 02/12/2024
Customer states unit wont turn on. Verified 240v at junction. Removed kick plate and ohmed thermal fuse. Fuse read open. Inspected venting. Pipe was longer than needed with lint build up in the ridges. Shortened vent by 1.5-2ft installed new thermal fuse and tested. Unit had strong air flow out of the back. Cleaned out lint on bottom of dryer housing. Unit is operating properly.; used 1 WP3392519 (THRML CUTOUT) from stock
We serviced a
FISHER PAYKEL REFRIGERATOR
Model FISHP-RS36A72J1
Near Lee's Summit, MO 64064
Eric
Job Details: 02/12/2024
Customer states doors are misaligned freezer door comes up on left side more than right side, contacted f&p techline stated theres no way to adjust inner door either adjust feet or its was damaged in transport informed to take pictures and send email to tech support
We serviced a
WHIRLPOOL DISHWASHER
Model DUL240XTPS7
Near Bennington, NE 68007
Derek
Job Details: 02/10/2024
Customer states that the dishwasher is now running for proper duration, but performance is still lacking. Tech installed new owi and new valve. Old valve and water system is clogged with chunks of calcium and other hard water minerals. Ran tests of dishwasher and found water fill is about 25% more than previous, but is still on the low side of what tech would like to see. Tech suggests having the dishwasher water shut off and fill hose replaced to maximize performance if issues continue. Job is complete. ; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE-INLT
We serviced a
GE DISHWASHER
Model PDWT380R10SS
Near Omaha, NE 68130
Derek
Job Details: 02/10/2024
Customer states that the valve continues to fill even when the dishwasher is not in use. Also has noticed that the filter gasket is breaking apart and may need replaced. Tech inspected and found the water supply turned off. Turned water back on and tech verified that the valve continues to fill. Started test cycle to check overall operations. Machine passes testing and works properly, despite a small amount of noise coming from the wash motor upon start up. Checked parts availability and found that the course filter and seal are discontinued through both part numbers. Valve is discontinued but has a current substitute part available. Wash motor also has substitute number available. Provided information and quotes to customer for repair. Customer declined at this time. Job is complete. ; dspstn on spec-tagged invntry: 1 WD08X10032 GASKET TUB
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Omaha, NE 68022
Derek
Job Details: 02/10/2024
Arrived and customer says his wife ordered new machines and he wants to cancel. Job is complete.
We serviced a
BOSCH DISHWASHER
Model SHEM78ZH5N/21
Near Omaha, NE 68106
Travis
Job Details: 02/10/2024
E15 error. Water in base. Found disposal plug still in. Also when turning water supply on it is leaking at garden hose fitting. Corrected install issues and unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RS28HMEDBSR/AA
Near Papillion, NE 68133
Jacob
Job Details: 02/10/2024
Customer states freezer is not cooling. Unit will need a new control board.
We serviced a
LG WASHER
Model WT5070CW
Near Omaha, NE 68130
Derek
Job Details: 02/10/2024
Customer states that washer is getting out of balance very easily. Says he's had perpetual issues with out of balance and issues with improper fill and drain. Tech inspected washer and found wash tub very loose due to worn out suspension. Started rinse and spin cycle and found valves are weeping some water after pcb shuts them off. Once spin is initiated, tech monitored the out of balance system. Washer is unable to reach 300rpm without throwing UE error code. Bulletin from manufacturer says to replace the shocks and main pcb with update parts if issues occur under 300rpm. Found updated part numbers for the new valve log, new shocks, and new pcb. Provided quote to customer for repair and customer declined. Job is complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Bellevue, NE 68123
Jacob
Job Details: 02/10/2024
Customer states unit is leaking water. Ran and installed new water line in the door.
We serviced a
GE DISHWASHER
Model GDF510PSJ6SS
Near Omaha, NE 68131
Shannon
Job Details: 02/10/2024
Inspect unit leaking from left corner gave estimate to replace door gasket and lower spray arm customer ok replace both test ok ; used 1 Wd08x23476 (Seal), and 1 Wd22x33499 (Arm) from stock
We serviced a
LG RANGE/COOKTOP EL
Model LSEL6335D
Near Omaha, NE 68106
Travis
Job Details: 02/10/2024
Glass is broken. Will order. ; ordrng 1 AGU76970504 (Glass top (please verify correct))
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Bellevue, NE 68005
Shannon
Job Details: 02/10/2024
Inspect unit le error wash motor failure black soot discoloration and plastic connector discolored from motor failure replace motor
We serviced a
AMANA DRYER
Model MGD4655EW2
Near Bellevue, NE 68005
Jacob
Job Details: 02/10/2024
Customer states unit is taking a long time to dry clothes. Removed lint on the outer flaps and unit is now venting properly.
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near Omaha, NE 68105
Jacob
Job Details: 02/10/2024
Customer states unit is shutting off. Unit is working properly and heating properly. ; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR
We serviced a
BOSCH DISHWASHER
Model SHXM98W75N/11
Near Omaha, NE 68135
Shannon
Job Details: 02/10/2024
Wash pump weak customer to think about
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Papillion, NE 68046
Travis
Job Details: 02/10/2024
Customer states unit will spin. Inspected. Have F7 e5 error code for shifter fault. When into diagnostics. Shifter will change positions. Tilted unit back. Found oil also leaking from gear case. Could replace shifter and see how long gearcase last but it is failing. No repair at this time.
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Omaha, NE 68116
Travis
Job Details: 02/10/2024
Customer states ice maker arm broke off and unit made so much ice it froze upper shelf in. Also water dispenser is missing rubber cover. Got drawer open. Found ice maker mold is also broken. Will need dispenser assembly and ice maker. Replaced parts. Also installed water filter in secondary fridge. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 DA97-00209Z PIPE HTR , pckd up 1 Da97-12942a (Dispenser assembly) and 1 Fppwfu01 (Water filter)
We serviced a
SAMSUNG WASHER
Model WA50R5400AV
Near Omaha, NE 68135
Derek
Job Details: 02/10/2024
Customer says another servicer came out earlier today and said that they needed to replace the washer due to the shocks being bad. Tech offered to cancel the appointment but also offered to confirm that other techs findings. Customer approved as long as it wouldn't cost them a fee. Tech inspected washer and pressed down on each corner. Tub rebounds aggressively and bounces 3 to 4 times before coming to rest. Shocks are confirmed bad. Customer still wants to replace washer and does not want a second opinion quote. Job is complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PF3
Near Omaha, NE 68116
Travis
Job Details: 02/10/2024
Ice ball on back of unit. No pan repairable.
We serviced a
LG WASHER
Model WM3987HW
Near Omaha, NE 68144
Derek
Job Details: 02/10/2024
Pulled washer out of cabinetry and shut off water supply. Removed lid and removed leaking valve. Installed updated valve and reconnected harnesses and hoses. Ran tests of washer before reinstalling and confirmed that no leaking is occurring. Reassembled and reinstalled. Ran additional test and cleaned customer filter. Job is complete. ; pckd up 1 5220fr2006h (Hot valve)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAEWW
Near Omaha, NE 68144
Derek
Job Details: 02/10/2024
Cuetomer canceled appointment as noted in the notes on the job.
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WFG374LVS1
Near Omaha, NE 68116
Travis
Job Details: 02/10/2024
Customer states unit is not heating up like it should. Inspected unit. Accessed burner. Turned bake on and observed proper flame. Reassembled. Put thermocouple in unit and set to 300 bake cycle. When reaching preheat internal temp read 506 degrees. Monitored cycles. Recorded cycles of 290-366, 282-349, 286-353. Averages to 320. Went into diagnostics. Checked live temp sensor reading against temp gun. Within 10 degrees of each other. Possible temp sensor is beginning to drift but today unit is working properly. Can replace sensor and see if improvement. ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG
Near Omaha, NE 68022
Travis
Job Details: 02/10/2024
Customer states unit leaks and is not draining. Connected hass. Get 7c code for vane assembly. It will not move. Also bc2 code for communication. Also door gasket is worn and is cause of leak. Will need new vane assembly, door gasket and control panel. Customer has extended warranty and will talk to them.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Omaha, NE 68022
Travis
Job Details: 02/10/2024
Customer states freezer is not cooling well. Found unit has a system leak. Also control panel is dead and would need replaced. No repair at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW9600TW01
Near Overland Park, KS 66206
Nate
Job Details: 02/10/2024
Customer states there is and intermittent F20 error when doing wash. Issue is bad flow meter.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SG/AA
Near Overland Park, KS 66207
Ben
Job Details: 02/09/2024
Customer states unit is freezing up and ice is melting. Installed ice maker kit.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02638A ICEMKR UPDATE
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Lincoln, NE 68506
Kevin
Job Details: 02/09/2024
Installed valve and dispenser ; used 1 w10278636rc (Dishwasher install kit) from stock
We serviced a
GE DISHWASHER
Model GDF510PSRSS
Near Lincoln, NE 68516
Kevin
Job Details: 02/09/2024
Installed manifold and middle spray arm for tapping noise.
We serviced a
GE REFRIGERATOR
Model NOTAVAILABLE
Near Omaha, NE 68112
Mark
Job Details: 02/09/2024
Customer states unit isnt cooling well, needs airways and drain line defrosted, evap motor replaced. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WR60X10240 (EVAP FAN MOTOR (NON-STANDARD SXS))
We serviced a
KENMORE OVENS ELECTRIC
Model 790.487739
Near Council Bluffs, IA 51503
Mark
Job Details: 02/09/2024
Customer states both ovens arent heating, needs bake element and tco; ordrng 1 5304506123 (THERMOSTAT) and 1 318254906 (ELEMENT - BAKE (STANDARD))
We serviced a
LG REFRIGERATOR
Model LFX25991ST
Near Omaha, NE 68124
Jacob
Job Details: 02/09/2024
Customer states unit is not cooling. Installed new compressor and filter drier.; dspstn on spec-tagged invntry: 1 AEB73785615 GRILL ASSY FAN W/ HEATER
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9671SR/AA
Near Olathe, KS 66061
Eric
Job Details: 02/09/2024
Replaced filter assembly no leaks found ran Hass OQC unit passed
We serviced a
SAMSUNG DRYER
Model DV365ETBGWR/A3
Near Overland Park, KS 66223
Chance
Job Details: 02/09/2024
Customer states unit is would not stop running at the end of the cycle even though display was off. Inspected unit and found most likely cause was relay stuck open on board. Unit will need new main PCB. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
GE MICROWAVE OVEN
Model CTC912P2N2S1
Near Van Meter, IA 50261
Mike
Job Details: 02/09/2024
A15601102 filter bypass for fridge.Unit still rattling once it has run for a bit. Pulled unit out and tested and found the rattle coming from the mounting plate for the magnetron slightly touching the top case of the microwave. Adjusted top case so that it is no longer making contact with mounting plate. Ran and tested microwave for 4 minutes and it is no longer rattling. Reassembled and reinstalled unit and tested again and still no longer making the rattle. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!
We serviced a
LG DRYER
Model DLE7200WE
Near Omaha, NE 68154
Shannon
Job Details: 02/09/2024
Inspect unit using thermocouple monitored cycling temps all within range ran test air flow test passed went outside damper is opening as should unit ready for use
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Omaha, NE 68164
Shannon
Job Details: 02/09/2024
Arrived back at unit freezer working as should and making ice customer would like to hold off on fan issue repair at current time do water leakage and upper sensor update with 117 update on software and condenser clean customer ok performed work test ok ; dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT and 1 DA32-00006S SENSOR TEMP
We serviced a
SPEED QUEEN DRYER
Model ADEE9RGS175TW01
Near Bennington, NE 68007
Shannon
Job Details: 02/09/2024
Return with board install test ok
We serviced a
SAMSUNG WASHER
Model WF431ABPXAA
Near Fremont, NE 68025
Shannon
Job Details: 02/09/2024
Replace broken door latch test cycles all ok ; dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634
We serviced a
GE DISHWASHER
Model GDT550HSD0SS
Near Fremont, NE 68025
Shannon
Job Details: 02/09/2024
Return with door darker seal was totally missing replace door seal and
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPFU19F8WF2
Near Omaha, NE 68154
Shannon
Job Details: 02/09/2024
Per tech line replace ice maker and shim to left so fill better test ok ; pckd up 1 243297620 (Ice maker)
We serviced a
MAYTAG RANGE/COOKTOP GS
Model MGR7661WS 2
Near Omaha, NE 68105
Kyle
Job Details: 02/09/2024
Customer states burners are not working properly. Inspected unit found weak spark. Unit needs spark module #WPW10331686
We serviced a
AMANA DRYER
Model NGD5800TQ0
Near Ralston, NE 68127
Jacob
Job Details: 02/09/2024
Customer states unit is not heating. Installed new thermal fuse. ; dspstn on spec-tagged invntry: 1 279834 COIL KIT