Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

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We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAB14

Near Papillion, NE 68133

Jacob

Job Details: 12/08/2023

Customer states unit is not cooling properly and not making ice. Unit will need a new main board and ice maker.

We serviced a

WHIRLPOOL OVENS ELECTRIC

Model FE3211XB8

Near Bellevue, NE 68147

Mark

Job Details: 12/08/2023

Customer states unit is smoking after cleaning.needs additional bake off time, operating normally

We serviced a

BOSCH DISHWASHER

Model SHX7PT55UC/07

Near La Vista, NE 68128

Mark

Job Details: 12/08/2023

Customer states unit doesnt always respond to touch in out, quoted for ui and fascia replacement

We serviced a

GE WASHER

Model PTW600BSR1WS

Near Omaha, NE 68130

Mark

Job Details: 12/08/2023

Replaced shifter and verified normal operation

We serviced a

GE WASHER

Model GTW680BPL2DG

Near Ralston, NE 68127

Kyle

Job Details: 12/08/2023

Returned with parts installed new drain hose replaced cold side inlet hose could not get hot side hose loose from shutoff it is seized will need plumber if has any issues with hose. Unit tests ok. Job complete ; used 1 43261 (16 SS CLAMP 13/16 -) from stock

We serviced a

SAMSUNG DRYER

Model DV45H6300EW/A3

Near Plattsmouth, NE 68048

Kyle

Job Details: 12/08/2023

Customer states unit was making squealing noise and now will not start. Inspected unit found idler pulley failed and damaged belt. Replaced idler pulley and belt unit tests ok. Job complete ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00101N MTR-BLWR ASM , and 1 DC93-00634A IDLER ASM

We serviced a

SPEED QUEEN DRYER

Model ADE3SRGS175TW01

Near Omaha, NE 68116

Shannon

Job Details: 12/08/2023

Element failed replace and test ok ; used 1 964p3 (Element) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Omaha, NE 68164

Shannon

Job Details: 12/08/2023

Perform ice maker update test filled 24 hours for ice ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140

We serviced a

GE REFRIGERATOR

Model PFSF6PKXBBB

Near Bellevue, NE 68123

Jacob

Job Details: 12/08/2023

Customer states unit is not making ice. Installed new ice maker. ; dspstn on spec-tagged invntry: 1 DA97-05422A ICEMKR

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVBL10

Near Omaha, NE 68106

Jacob

Job Details: 12/08/2023

Customer states unit is not making ice. Installed new ice maker.

We serviced a

GE OVENS ELECTRIC

Model JKP15B0D1BB

Near Ralston, NE 68127

Koby

Job Details: 12/08/2023

Customer states that oven door is difficult to open. Inspected unit and found that door hinges are failing. Recommend replacement of hinges.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Bellevue, NE 68005

Kelvin

Job Details: 12/08/2023

Customer states unit is not producing ice. Inspected unit found icemaker is froze up and will require an icemaker update kit. Installed icemaker update kit, unit is operating properly. Covered by manufacturer warranty. Job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , and 1 DA97-15217D ICEMKR

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG

Near Omaha, NE 68116

Kelvin

Job Details: 12/08/2023

Customer states unit is leaking water. Inspected unit, power and water is shut off to unit. Turned water on slowly, can hear water spraying. Shut water off. Pulled unit from wall with floor protection. Found water valve is cracked and will need replaced. Replaced water valve. Tested unit out to verify water is not leaking. No leaks found. Unit is operating properly. Covered by manufacturer warranty, job complete.; dspstn on spec-tagged invntry: 1 DC62-30314L VLV 1 DD31-00005A PMP MTR-DRN , and 1 DD81-02132A DOOR SWITCH

We serviced a

KITCHENAID WASHER

Model KHWS01PMT3

Near Omaha, NE 68130

Derek

Job Details: 12/08/2023

Customer states that washer gives f2 error and makes loud noises. Ran washer and found long drain occurringndue to failed pump. Removed kick panel and found off brand pump assembly installed. Quoted for new oem assembly and customer is hesitant. Offered to try replacement pump motor from another brand and customer is interested. Installed LG 2001t pump onto housing and ran test cycle. Machine works and passes testing. Job is complete. ; used 1 4681EA2001T (DRAIN PUMP) from stock

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Omaha, NE 68135

Derek

Job Details: 12/08/2023

Arrived and foubd that user interface boots up and allows selections to be made. Started cycle and after 3 seconds have lapsed, machine beeps 3 times. Controls believe door is open. Used newfi diagnostic tool to verify findings and all sensor/ low voltage operations are corrupt. Main control assembly has failed and no longer can determine operations. Called homeowner and provided quote for replacement computer and homeowner approved. Installed updated main control assembly and started new cycle. Dishwasher immediately starts. Machine fills with water, circulates water, heats the water, opens the detergent module, and successfully drains out. After 20 minutes of run time, tech is satisfied that all systems are working as expected. Job is complete.

We serviced a

LG REFRIGERATOR

Model LRMDS3006S.ASTCNA0

Near Omaha, NE 68124

Mark F

Job Details: 12/08/2023

Customer states unit is not making craft ice. Found broken ice maker. Customer got LG warranty coverage while in house. Replaced ice maker. Unit operating properly. Please allow 24 hours for ice. Job completed.

We serviced a

GE/HOTPOINT DISHWASHER

Model GDT580SSF2SS

Near Omaha, NE 68131

Hunter

Job Details: 12/08/2023

Customer states unit is not heating or drying dishes. Found fault in unit control board. Recommend replacing control board and sensor. Customer declined to make repairs at this time. Billed for service fee. Job complete. Thank you, from your Hometown Hero, Vince!

We serviced a

LG WASHER

Model WT7005CW

Near Lincoln, NE 68502

Ali

Job Details: 12/08/2023

Installed the new control board and shifter was working properly. I also noticed the rotor was on too tight. Adjusted the rotor and unit is now operating properly. Thanks for choosing Hometown Hero Appliance Repair. . Ali!

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFVU17F4QWD

Near Omaha, NE 68022

Travis

Job Details: 12/08/2023

Customer states unit is not cooling. Lights on but no fan or compressor running. Found power to cold control but not out. Bypassed control. Compressor and fans start. Let run to verify good frost pattern forms. Develops full even pattern. Will need new cold control. Will order part. ; ordrng 1 5304513035 (Cold control)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68116

Mike F

Job Details: 12/08/2023

Return with parts. Installed new Ice maker and main pcb. Cycled Ice maker, Ice maker cycled and called for water. ; dspstn on spec-tagged invntry: 1 DA97-12540G AUGER and 1 DA97-15217D ICEMKR

We serviced a

LG OVENS ELECTRIC

Model LSE4613ST/00

Near Omaha, NE 68124

Mark F

Job Details: 12/08/2023

Customer states convection fan makes noise, when starting noticed fan wasnt spinning. Verfied 120v to fan. Drove to shop for part. Replaced. Unit operating properly.

We serviced a

LG REFRIGERATOR

Model LFC24770ST

Near Omaha, NE 68106

Hunter

Job Details: 12/08/2023

Customer states unit is making chunky ice. Found fault in unit icemaker. Recommend replacing icemaker. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter

We serviced a

GE DISHWASHER

Model GDF510PSRSS

Near Lincoln, NE 68516

Derek F

Job Details: 12/08/2023

Upon inspection dishwasher had leaked during a cycle. I first removed the kick plate and started a cycle. I ran the dishwasher for 10 minutes and all functions were working. There was no evidence of a leak underneath the sump or drain pump. The dishwasher was tilted forward so I corrected that with the leveling legs. The dishwasher is operating properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SR/AA

Near Waverly, NE 68462

Kevin

Job Details: 12/08/2023

Ice jammed

We serviced a

SAMSUNG REFRIGERATOR

Model RF24BB6200QLAA

Near Lincoln, NE 68510

Derek F

Job Details: 12/07/2023

Upon inspection the refrigerator door had not been closing correct. I first confirmed the refrigerator was level. The doors also lined up at the top. Customer was concerned about how doors were closing. I showed them how the door stop mechanism keeps the door closed. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

MIDEA OVENS ELECTRIC

Model MES30S2AST

Near Lincoln, NE 68503

Derek F

Job Details: 12/07/2023

Upon inspection the oven burner on/off switch is stuck on. One of the burner switches has failed and caused this indicator light to remain on. I will return with a single and dual burner infinite switch to complete the repair. Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 17471100004289 (Single burner switch) and 2 17471100004292 (Dual burner switch)s

We serviced a

GE RANGE/COOKTOP GS

Model JGSS66SEL5SS

Near Urbandale, IA 50323

Alex

Job Details: 12/07/2023

Customer compliant is that they small a gas leak coming from range. Slid unit out and turned on gas. Used gas detector and found it spike when getting to gas line into regulator. Used micron bubbles and sprayed the gas line fitting and saw bubbles. Turned gas off and reseated fitting. Turned gas back on and used bubbles again but bubbles still coming out. Recommending customer change out gas line. Photographed findings to document and turned gas back off in the utility room. Left voicemail with customer with findings. Job complete.

We serviced a

LG REFRIGERATOR

Model LSC27921ST/03

Near Omaha, NE 68164

Mike F

Job Details: 12/07/2023

Customer states fridge is leaking. Slid fridge out and found water seeping from top of water valve and condenser drain pan is full. Quoted to replace valve.; pckd up 1 5221JA2006D (Valve)

We serviced a

DACOR RANGE/COOKTOP GS

Model HPCT365GS/NG

Near Bennington, NE 68007

Travis

Job Details: 12/07/2023

Customer states left front burner will spark while ignited. Right front burner valve is seized and knob is broken. When LF burner is on high no gas flow by igniter giving it a path to ground. Suspect either incoming pressure is too high or issue with valve allowing to much gas. Will order a knob and both valves. May only need one valve and knob. ; ordrng 1 DE81-03482A (Left front valve) and 1 DE81-03472A (Right front burner valve) and 1 DE81-04771A (Knob)

We serviced a

GE REFRIGERATOR

Model GSC23KSTASS

Near Omaha, NE 68164

Shannon

Job Details: 12/07/2023

Clean dispenser solinoid and thaw water line test ok ; dspstn on spec-tagged invntry: 1 WR17X11653 RECESS ASSY and 1 WR57X10051 VLV - WR57X10032

We serviced a

GE DISHWASHER

Model GDF530PSM0SS

Near Kansas City, MO 64114

Kyle S

Job Details: 12/07/2023

Customer states unit will not turn on checked over and found unit to need new main control customer declined estimate at this time

We serviced a

SAMSUNG WASHER

Model WF45K6200AW

Near Omaha, NE 68116

Travis

Job Details: 12/07/2023

Customer states unit had ac6 code. Now has water inside. Ui powers on but does not respond. Was able to connect hass and run drain pump and get door unlocked. Found failed main pcb.

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Des Moines, IA 50312

Alex

Job Details: 12/07/2023

Return wit parts. Replaced fan and gasket. ; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW

We serviced a

BERTAZZONI OVENS ELECTRIC

Model M3W0GNA4X5A

Near Kansas City, MO 64131

Austin

Job Details: 12/07/2023

Customer states oven is not heating. Replaced thermocouple. Job complete

We serviced a

SAMSUNG WASHER

Model WF45T6000AP/US

Near Leawood, KS 66206

Eric

Job Details: 12/07/2023

Started taking unit apart to replaced back half noticed the rotor and stator are also damaged needs to ordere parts; ordrng 1 DC93-00168J (Rotor stator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Overland Park, KS 66212

Kyle S

Job Details: 12/07/2023

Customer states unit will not freeze found unit to not be defrosting ordering heater and thermistor will return when parts are in ; ordrng 1 WP12729128 (Defrost heater) and 1 W10316760 (Themistor)

We serviced a

CRITERION REFRIGERATOR

Model CFDR286M4S

Near Arlington, NE 68002

Mike F

Job Details: 12/07/2023

Customer had unit exchanged.

We serviced a

GE DISHWASHER

Model GDT655SGJ2BB

Near Papillion, NE 68046

Kelvin

Job Details: 12/07/2023

"Customer states unit will not turn on, possible issue with construction going on with house. Inspected unit, no buttons on UI are working. Checked breaker, breaker is good. Reset breaker. No change with unit. Removed toe kick, power to unit is good. Pulled ui harness off, found corrosion on main board pins. When plugged back in, unit turns on and runs. Unit is leaking as well. Unit will need a main board and gasket replaced. Customer did not approve repair. Estimate good for 30 days, job complete."

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Omaha, NE 68107

Kelvin

Job Details: 12/07/2023

"Customer states unit is not turning on. Inspected unit, encoder will not adjust any settings. In service mode, unit will function. Powercycled unit, unit will need CONTROL BOARD and control panel replaced. Will require authorization. Will followup when warranty company determines what to do. W113163703 Avail in 2 DaysELECTRONIC CONTROLW11310057; schdld next appmnt for 12/14 THU !, states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA

Near Leawood, KS 66206

Eric

Job Details: 12/07/2023

"Customer states ice maker has been replaced but still freezing up water underneath ice bucket wrong main board in unit needs new board ordered board will return with all ice maker stuff to replace again; ordrng 1 DA92-00592A (Main board), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-14474C ICE BCKT , and 1 DA97-15217D ICEMKR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Overland Park, KS 66224

Eric

Job Details: 12/07/2023

"Customer states ice maker doesnt work found ice maker frozen, had been replaced before but didnt get updated drain tube. Cleared ice installed ice maker kit and new ice bucket old one was cracked tested unit harvested and called for water; dspstn on spec-tagged invntry: 1 DA82-02673A ICEMKR UPDATE and 1 DA97-14474C ICE BCKT"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Fremont, NE 68025

Mike F

Job Details: 12/07/2023

"Customer states knocking noise when washing. Inner tub is loose. Removed bolt from agitator, agitator is frozen to transmission shaft. Used air bags to try and lift agitator off, agitator failed to come off. Washer will need transmission, agitator and hub nut. Quoted for repair. Customer to purchase new unit. Service call due.; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT 1 W10913953 ACTUATOR , and 1 W11454734 TRANSMISSON"

We serviced a

GE REFRIGERATOR

Model GFE24JYKHFFS

Near Urbandale, IA 50323

Alex

Job Details: 12/07/2023

Customer complaint is that unit is making noise on and off behind unit. Removed comp cover and found fan is off of mount and blades are laying on drain line. Remounted fan and secured it into place. Plugged unit back in and fan no longer making noise. Job complete.

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Norwalk, IA 50211

Alex

Job Details: 12/07/2023

Customer compliant t is that unit is blinking normal for leak code. Ran test cycle on unit and valve and gasket are not leaking. Unit is not level and tilted forward significantly. Leveled unit and went to drain and there is still standing water in bottom of unit. Customer showed me drain line set up and it runs under floor and has two extra drain line attachments on it. Explained to customer that drain pump can only pump out water on line supplied with unit. Customer will need to have plumber out to figure out how to run line where no extra line is attached. Job complete.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US/AA

Near Lenexa, KS 66215

Austin

Job Details: 12/07/2023

Customer states unit has an error. Found unit overflowed due to install and cleared error. ; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW

We serviced a

ASKO DISHWASHER

Model D5636

Near Omaha, NE 68124

Koby

Job Details: 12/07/2023

Customer states unit is displaying error code and attempting to drain. Inspected unit and found water in the base of the unit. F10 error is caused by the water in the base triggering the flood switch. Removed water from the base and reset unit. Ran test cycle to identify where leak is occurring. Water is leaking through the circulation pump. Recommend replacement of circulation pump.

We serviced a

JENNAIR RANGE/COOKTOP EL

Model C201

Near Omaha, NE 68154

Shannon

Job Details: 12/07/2023

"Inspect unit no burnt terminals or wiring switches are in good shape all is working today front and back and both sides ; dspstn on spec-tagged invntry: 2 12001676 RECEPT 2 WPY04100165 ELEM 6 DELTA , and 2 WPY04100166 ELEM 8 DELTA"

We serviced a

FISHER PAYKEL DISHWASHER

Model DS603I

Near Lenexa, KS 66220

Chance

Job Details: 12/07/2023

Part was not in time for appointment. Rescheduling for 1pm on Saturday. ; schdld next appmnt for 12/9 SAT 1-3

We serviced a

FRIGIDAIRE DRYER

Model FAQE7073KW0

Near Lincoln, NE 68516

Derek F

Job Details: 12/07/2023

"Upon inspection the dryer had sparked and popped the breaker after trying to turn on. I first gained access to the cabinet and removed the drum. I then tested the heater coils, heater thermostat and hi limit. All three tested good. I then found the outlet hi limit blown and the wire had broken and arced to the cabinet. The idler pulley was also very worn and needs replaced. I will return with a new idler pulley, and outlet hi limit to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 134793511 (Idler pulley), dspstn on spec-tagged invntry: 1 W10169313 SWITCH-DOR"

We serviced a

DACOR REFRIGERATOR

Model DRF36C100SR

Near Leawood, KS 66206

Kyle S

Job Details: 12/07/2023

Customer states unit will not cool checked over found refrigerant leak at highside unit is under warranty through decor. Customer will have to get with decor to have them issue us a ticket to complete repair closing this ticket.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28NHEDBSG/AA

Near Olathe, KS 66062

Eric

Job Details: 12/07/2023

"Replaced ice maker and auger unit now says its making ice instead of ice bucket full ran Hass OQC unit passed; dspstn on spec-tagged invntry: 1 DA97-14474C ICE BCKT 1 DA81-05595A RTV OEM DOW 3140 , 1 DA97-15217D ICEMKR , and 1 DA97-12540G AUGER"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Shawnee, KS 66227

Eric

Job Details: 12/07/2023

"Customer states unit making loud noise found fan in fresh food impacted with ice quoted customer leakage kit accepted cleared ice installed leak kit unit now good to go; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-13757A EVAP CVR"

We serviced a

GE MONOGRAM RANGE/COOKTOP EL

Model ZHU36RBM2BB

Near Leawood, KS 66211

Kyle S

Job Details: 12/07/2023

Unit is also having trouble with filter board WB27X11004 part is needed to complete repair. Customer accepted further quote and charges ordering new filter board.; ordrng 1 WB27X11004 (Filter board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Pleasant Dale, NE 68423

Derek F

Job Details: 12/07/2023

Upon inspection the dishwasher had given a F4E3 error code indicating an issue with the wash motor. I first ran a test cycle and listened for the functions. The unit started properly and filled. It then failed to run its wash motor during the cycle. It was able to drain properly. The dishwasher would need a new sump/wash motor assembly to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

GE OVENS ELECTRIC

Model JKP27GOD1BC

Near Omaha, NE 68154

Shannon

Job Details: 12/07/2023

Replace failed broil and bake elect upper oven test ok ; pckd up 1 Wb44x173 (Element)

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Omaha, NE 68111

Mark F

Job Details: 12/07/2023

Customer states unit stopped mid cycle. Water in tub when arrived. Set to force drain. Hum. No drain. No obstructions in drain. Replaced. Unit operating properly.

We serviced a

KENMORE DRYER

Model 110.649923

Near Omaha, NE 68132

Mark F

Job Details: 12/07/2023

Customer states metal is sticking out. Found bent electrodes. Replaced. Unit operating properly.; dspstn on spec-tagged invntry: 1 W10120998 LINT SCREEN and 2 WP3387223 ELECTRODE

We serviced a

KITCHENAID ICEMAKERS - GRID

Model KUIX535HPA01

Near Omaha, NE 68114

Mark F

Job Details: 12/07/2023

"Customer states unit is only dropping a few ice cubes after inlet valve has been replaced. When arrived, unit and water was flowing. Noticed water dripping from all sides and center of ice maker, causing it to rain down onto the cut cubes. Set in diagnostics and ran through cycles. Each cycle operated properly. Sat with unit during and entire cycle fro, start to finish. Noticed only 1/4 of the left side was melting. Inspecting further, found the grid heater to have broken a coil, causing an improper electrical circuit through entire gird heater. Which then caused the ice to back up allowing water to flow all inside the machine. Needs a new grid heater.; ordrng 1 W10919199 (grid heater) and 1 F2WC9I1 (Water filter ?), dspstn on spec-tagged invntry: 1 428734 CLEANER,I/M NICKLE SAFE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101SR/AA

Near Omaha, NE 68132

Kelvin

Job Details: 12/07/2023

"Customer states unit beeps randomly, shows door is open. Inspected unit, found top panel with reed switches is to close to door magnets, adjusted panel to correct distance. Unit is operating properly. Passed all manufacturer diagnostic tests. Covered by manufacturer warranty, job complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP"

We serviced a

GE PROFILE WASHER

Model PTW600BSR1WS

Near Omaha, NE 68118

Koby

Job Details: 12/07/2023

Customer states that unit never moves past the sensing portion of the cycle. Inspected unit and found that cold water inlet valve is leaking from the hose connection and water has been leaking onto components for the past 3 weeks. Disassembled and inspected unit and found that water caused shifter to short and take out the board. Recommend replacement of shifter and main control board.

We serviced a

GE MONOGRAM REFRIGERATOR

Model ZISS420DXBSS

Near Leawood, KS 66211

Kyle S

Job Details: 12/07/2023

Customer canceled job at door

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Lincoln, NE 68521

Derek F

Job Details: 12/07/2023

"Upon inspection the washer had been giving a over suds and long drain error code. I first tried to run a drain and spin cycle to test the drain pump. The pump was working but extremely slow. I then disconnected power and gained access to the drain pump and filter. After draining the water I checked the filter and found it full of debris. I cleared the debris and reassembled the unit. Finally, I ran a test cycle and the washer was able to drain properly.Thanks for choosing Hometown Hero Appliance Repair. "

We serviced a

SCOTSMAN ICEMAKERS - GRID

Model DCE33A-1BC

Near Omaha, NE 68154

Travis

Job Details: 12/07/2023

"Customer states unit is not making ice well. Inspected unit. Found curtain ripped. Ran unit. No water coming into machine. Verified have good flow from house supply. Manually filled reservoir with water. Pump is circulating water properly and spray jets are spinning. Unit will need new inlet valve and curtain. Installed new parts. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 02-1841-00 JET TOP SCOTSMAN SUBZ 1 02-2479-21 CURTAIN SCOTSMAN SUBZ , 1 11-0619-21 CUBE SIZE CNTRL , 1 12-1980-21 TIMER , 1 12-2907-21 INLET VALVE SCTSMN/SUBZ , and 1 A09543-000 SPNNR JET SCTSMN/SUBZ"

We serviced a

WHIRLPOOL DUET DRYER

Model WED9600TWO

Near Omaha, NE 68154

Shannon

Job Details: 12/07/2023

Element failed replaced with new test ok ; dspstn on spec-tagged invntry: 1 280148 CUTOFF-TML

We serviced a

WHIRLPOOL CABRIO WASHER

Model WTW5700X1

Near Omaha, NE 68104

Mark F

Job Details: 12/07/2023

Call ahead sent at 1150am to number in file. Arrived 1215pm. No response from customer. Waiting in van till 1233. Customer can reschedule.

We serviced a

KITCHENAID RANGE/COOKTOP EL

Model KEDT105VAL1

Near Omaha, NE 68114

Mark F

Job Details: 12/07/2023

Customer states unit is not holding temperature. Found failing control board. Board is no longer available.

We serviced a

THOR OVENS GAS

Model HRG4808U

Near Omaha, NE 68118

Travis

Job Details: 12/07/2023

Customer states right oven does not heat. Found open igniter. Has 120 vac but no current flowing. Will need replaced. Installed new. Unit is now operating properly.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Omaha, NE 68114

Mark F

Job Details: 12/07/2023

Customer states sink clogged last night and wants to reschedule once a plumber comes and clears drain.; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN

We serviced a

LG DRYER

Model DLE1501W

Near Omaha, NE 68154

Koby

Job Details: 12/07/2023

Customer states unit takes multiple cycles to dry. Found that vent is completely blocked. Recommend cleaning out vent.

We serviced a

INSINKERATOR GARBAGE DISPOSAL

Model PROSS-4

Near Omaha, NE 68144

Koby

Job Details: 12/07/2023

"Customer states disposal is noisy in operation. Inspected unit and found that bearings are worn inside the disposal. The bearings are a non serviceable component, recommend replacement of disposal. ; dspstn on spec-tagged invntry: 1 7027450 DISPOSAL INSTALL KIT and 1 84211601 DISPOSER WG1202XH 1/2HP"

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Overland Park, KS 66207

Eric

Job Details: 12/07/2023

Replaced outer panel customer happy with new panel.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH00

Near Gretna, NE 68028

Derek

Job Details: 12/07/2023

"Disassembled machine and installed new user interface and main pcb. Water dispenser still is not working. Checked wiring at upper hinge and found continuity through all wiring and found 14vdc and 12vdc supplied. Checked wiring diagram and bulletins for guidance and noticed that boards ordered and installed today are incorrect. Part number does not interchange with this model number. Original pcb kit ordered for machine was correct. Tech will reorder boards and try repair one more time. If issue is not resolved, warranty will need to be contacted for further direction on claim. Job is not complete. ; ordrng 1 W10861908 (Pcb kit)"

We serviced a

MAYTAG DRYER

Model PYET344AYW

Near Omaha, NE 68114

Mark

Job Details: 12/07/2023

"Customer states that unit is making rumbling noise, blower housing full of lint and blower wheel is cracked ; ordrng 1 W11497304 (BLOWER)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESG/AA

Near Kansas City, KS 66109

Chance

Job Details: 12/07/2023

"Customer states that unit is not producing ice. Inspected unit and found that the ice maker was frozen over and needs replaced. Removed ice maker and auger and thawed ice from unit. Installed RTV, replaced auger, and installed new ice maker. Pulled the unit out using floor protection and replaced the main board. Tested unit, unit cycled and filled properly. Installed new ice bucket. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02696A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

SAMSUNG WASHER

Model WA54R7600AW/US

Near Omaha, NE 68022

Mike F

Job Details: 12/07/2023

"Customer states washer is out of balance. Found washer uneven from dryer, moved washer even with dryer. Added three towels to washer, got towels wet and then moved to spin only. Spin is even. Vibration from washer is causing washer to slide on slick floor. Recommend adding sand paper under washer feet. If issue still remains, will want to replace dampers. Quoted for adding sand paper and quoted for dampers. Customer to order sand paper pads and install. ; dspstn on spec-tagged invntry: 1 13131 SHAKE AWAY PADS and 2 AGM73171801 SANDPAPER PAD 2PK"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Shawnee, KS 66227

Austin

Job Details: 12/07/2023

Customer states unit is not making ice. Installed ice room update kit. ; dspstn on spec-tagged invntry: 1 DA82-02697A ICEMKR UPDATE and 1 DA97-14474C ICE BCKT

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9071SG/AA

Near Council Bluffs, IA 51503

Hunter

Job Details: 12/07/2023

"Customer states unit is leaking in fresh food section and not producing nugget ice. Recommend replacing unit ice chute, and icemaker. Repair is covered by manufacturer warranty. Installed new ice, chute, and icemaker. Unit is now operating properly. Please allow 24 hours for units to begin producing ice. Please dispose of first few batches of ice. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DA97-22160A ICEMKR (NUGGET)"

We serviced a

GE REFRIGERATOR

Model GYE18JYLFFFS

Near Lincoln, NE 68510

Ali

Job Details: 12/07/2023

Contacted Ge and they have issued an exchange. The case number is 11669416. Ge will contact the customer within a few days. Ali!

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAEWW/AA

Near Bellevue, NE 68157

Kyle

Job Details: 12/07/2023

Customer states freezer is not cooling. Inspected unit ff temp 38* fz temp 38*. Removed fz evap cover found oil all over evaporator. Will need fz evap Da96-00460L and filter drier DA81-06006B

We serviced a

KENMORE OVENS ELECTRIC

Model 790.7343331

Near Omaha, NE 68132

Mark

Job Details: 12/07/2023

"Customer states unit isnt heating oven well, burners wont ignite. Need bake ignitor replaced and burners cleaned"

We serviced a

SUB ZERO WINE COOLER

Model 427RG-2

Near Omaha, NE 68130

Travis

Job Details: 12/07/2023

Customer states unit is not cooling. 78 in both compartments. Accessed machine compartment. Condenser fan not running. Extremely hot. Kick started it by hand and it took off. Let unit run. Wine system has had previous work. Connected pressures probes. Have proper pressures. .5 amp draw on each compressor. Unit will need new condenser motor. Replaced fan. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA

Near La Vista, NE 68128

Travis

Job Details: 12/07/2023

Replaced valve. Ran unit. No error no leaks and unit is now operating properly.

We serviced a

SPEED QUEEN DRYER

Model ADEE9RYS177TW

Near Omaha, NE 68130

Kelvin

Job Details: 12/07/2023

"Customer states unit is not drying sufficiently, 2 cycles to dry properly. Returned with parts. Removed front covers to access main pcb and element. Replaced element, pcb and thermostat. Reassembled unit. Unit is operating properly. Covered by manufacturer warranty, job complete."

We serviced a

LG WASHER

Model WM8100HVA

Near Omaha, NE 68157

Jacob

Job Details: 12/07/2023

Customer states door spring came off and unit wouldnt start. Reinstalled door gasket and unit is operating properly.

We serviced a

GE RANGE/COOKTOP GS

Model JGB700SEJ4SS

Near Papillion, NE 68046

Jacob

Job Details: 12/07/2023

Customer did not need service and is offing the part for his unit.

We serviced a

BOSCH DISHWASHER

Model SHV4AEB3N/01

Near Omaha, NE 68132

Mark

Job Details: 12/07/2023

"Customer states that door closes too aggressively,ordering replacement springs. ; ordrng 2 00611338 (DOOR SPRNGS)s"

We serviced a

GE DISHWASHER

Model GDT665SSN0SS

Near La Vista, NE 68128

Jacob

Job Details: 12/07/2023

Customer states unit is not working properly. Unit will need a new wash motor.

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200QLAA

Near Bennington, NE 68007

Mike F

Job Details: 12/07/2023

Return with parts. Installed water case assembly. Checked for leaks. No leaks found. Unit is operating as it should.

We serviced a

SAMSUNG REFRIGERATOR

Model RF23BB8600APAA

Near Shawnee, KS 66218

Austin

Job Details: 12/07/2023

Customer states not making ice. Replaced cubed ice maker. ; dspstn on spec-tagged invntry: 1 DA97-21256C TUBE (NUGGET) and 1 DA97-22162A ICEMKR (CUBE)

We serviced a

GE REFRIGERATOR

Model ZWE23NSTBSS

Near Urbandale, IA 50323

Mike

Job Details: 12/07/2023

"Freezer door not sealing at the top and French doors not level. Adjusted the doors and now the freezer is sealing, and the French doors are level."

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Bellevue, NE 68123

Kyle

Job Details: 12/07/2023

Customer states unit intermittently will stop and will not restart. Inspected unit found f1e1 control fault. Will need main board

We serviced a

SUB ZERO REFRIGERATOR

Model 590

Near Omaha, NE 68114

Kelvin

Job Details: 12/07/2023

"Customer states units loud during operation. Noise can be heard from above unit. Customer pulled front cover panel off. Removed condenser cover, found condenser fan bearings are noisy. Unit will need condenser fan replaced. Customer approved repair. Removed original fan, installed new. Unit is operating properly, job complete. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002"

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Papillion, NE 68133

Kelvin

Job Details: 12/07/2023

"Customer states unit is not heating up, drying clothes. Inspected unit, found wire for element is burnt off, will require wire update kit. Customer approves repair. Removed original harness wire, installed update kit. Unit is operating properly. Customer states unit is less than a year old, will contact manufacturer for reimbursement. Job complete. ; dspstn on spec-tagged invntry: 1 WE11X21156 ELEM"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25C5151SR/AA

Near Papillion, NE 68046

Kelvin

Job Details: 12/07/2023

"Customer states door is damaged, arrived this way. Contacted tech line to verify coverage. Part replacement is covered. Removed orignal door, installed new. Covered by manufacturer warranty, Job complete."

We serviced a

GE WASHER

Model GFW850SPN0RS

Near Des Moines, IA 50317

Mike

Job Details: 12/07/2023

"Installed new inverter board and tested unit. Unit is now spinning up properly. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model FGGF3059TDA

Near Des Moines, IA 50314

Dillon

Job Details: 12/07/2023

Will need to return with a small flat head screwdriver ; saved tckt

We serviced a

GE OVENS ELECTRIC

Model JB645DK3BB

Near Council Bluffs, IA 51503

Hunter

Job Details: 12/07/2023

"Customer states that unit front right burner will stay on even when turned off. Found fault in unit Infiniti switch. Recommend replacing unit switch. Customer approved repair. Installed new switch. Unit is now operating properly. Billing for balance. Job complete. Thank you, from your Hometown Hero, Hunter"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bellevue, NE 68123

Kyle

Job Details: 12/07/2023

Customer states unit is working properly wants inspected. Checked vent it is clean has good airflow vent is less than 1 ft straight outside. Removed front panel checked belt rollers and idler all are good. Unit is working properly. Job complete

We serviced a

SAMSUNG DISHWASHER

Model DW80R7060US/AA

Near Norwalk, IA 50211

David M.

Job Details: 12/07/2023

"Machine is intermittently leaking from the door, and also beeping as though the door is open. Ordering new door assembly.; ordrng 1 Dd97-000603e (Door)"

We serviced a

GE MICROWAVE OVEN

Model JEB1860SM1SS

Near Council Bluffs, IA 51503

Hunter

Job Details: 12/07/2023

"Customer states that unit will not rotate tray. Found rotation assembly has crack in the base. Recommend replacing rotation assembly. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter ran unit to verify customer complaint. Unit does not rotate. Lifted tray and checked roller. Roller has a split right down the center of it. Tech was able to verify that motor is turning. Recommend replacing tray roller.Part# WB06X10584Estimated $315.93Customer declined to make repairs at this time. Collected service fee. Job complete."