We serviced a
ASKO DISHWASHER
Model DW20.4 107353031
Near Leavenworth, KS 66048
Kyle S
Job Details:
11/27/2023
Customer states unit is overfilling checked over and found valve to be sticking open causing unit to go into drain out will have to call lakeview tomorrow for part information collected service fee for now
We serviced a
GE STACK WASH/DRY
Model GUD27ESSJWW
Near Lincoln, NE 68521
Ali
Job Details:
11/27/2023
During inspection unit would struggle to go into agitate. During the spin cycle you can hear the gearcase bearing starting to fail. Unit will need a new gearcase assembly. Customer will let us know if they want to move forward with the repairs. Ali!
We serviced a
GE REFRIGERATOR
Model GIE18GSNERSS
Near Lincoln, NE 68503
Derek F
Job Details:
11/27/2023
"Upon inspection the freezer ice maker had not produced any ice. I first checked the ice maker and found the bail arm stuck. I pulled the ice maker out and inspected the arm. The arm was seized in place and would not allow the ice maker to turn on. I then disconnected power and installed a new ice maker. Finally, I reconnected power and the ice maker cycled properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Leavenworth, KS 66048
Kyle S
Job Details:
11/27/2023
"Customer states unit wont make ice found frozen ice room and busted ice maker customer declined estimate ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20157A ICE BCKT"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/20
Near Leavenworth, KS 66048
Kyle S
Job Details:
11/27/2023
Customer states unit will not complete cycles and bracket holding buttons has broken and will need to be replaced will order bracket and start button will return when parts are in ; ordrng 1 00620775 (Start button)
We serviced a
CRITERION WASHER
Model CTW41N1AW
Near Lincoln, NE 68503
Derek F
Job Details:
11/27/2023
Upon inspection the washer had failed to spin. I first tipped the unit back and found the motor pulley sheared off. The belt was also destroyed from running on the broken pulley. I replaced the pulley and belt. I then ran a test cycle and the washer failed to spin. The motor is locked and I will return with a new one to complete the repair. Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 11002012000022 (Motor)
We serviced a
SAMSUNG WASHER
Model WF448AAP/XAA
Near Treynor, IA 51575
Hunter
Job Details:
11/27/2023
"Customer states unit will not drain. Found clog in unit pump. Recommend replacing unit drain pump. Repair is covered by customer warranty. Installed new pump and cleared clog. Unit is now operating properly. Collected deductible. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR"
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RF170WDRUX5 N
Near Omaha, NE 68154
Shannon
Job Details:
11/27/2023
-2 in freezer fans running ice maker failed wont harvest manually replace and. Will take 24 hours for ice
We serviced a
WHIRLPOOL DISHWASHER
Model DUL240XTPQ1
Near Council Bluffs, IA 51501
Hunter
Job Details:
11/27/2023
"Customer states unit will give a high-pitched, squealing noise shortly after turning on. Tech arrived and ran unit multiple times. Unable to re-create customer complaint. Ran unit through diagnostics and spoke with customer further. Based on customer description of issue Tech recommends replacing unit sump assembly. Customer declined to make a pair at this time. Collect the service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
THERMADOR RANGE/COOKTOP GS
Model PRD486JDGU/12
Near Omaha, NE 68130
Travis
Job Details:
11/25/2023
3 of 4 simmer burners spark when off intermittently. If you wiggle valve they stop. Issues with potentiometers. Explained could also have issues with simmer controllers or spark module. Customer approved replacing all parts. Will order. ; ordrng 1 00619016 (Simmer controller) and 4 12008961 (Spark module)s and 4 00629722 (Potentiometer)s
We serviced a
GE RANGE/COOKTOP GS
Model JB660SEJSS
Near Omaha, NE 68107
Travis
Job Details:
11/25/2023
"Customer states unit will preheat to temp but then not maintain. Put unit on 170 bake cycle and put amp clamp on igniter. It drew 3.7 amps and lit. Heated and shut off. Let cycle 4 more times. Each time igniter would pull 3.5-3.7 amps and light. Shut off and disassembled floor and inspected burner components. Nothing appears damaged. Set to 400 bake cycle and monitored temps and amp draw. Recorded cycles of 448-388, 441-387, 440-390, 446-389, 445-387, 453-390, 447-390, 444-389, 450-388, 453-387. Averages to 417 degrees. Again igniter pulled 3.5-3.7 amps each time. Cannot determine issue at this time."
We serviced a
WHIRLPOOL DUET DRYER
Model WED95HEDC0
Near Omaha, NE 68135
Travis
Job Details:
11/25/2023
Customer states unit gives clean vent indicator and shuts down. Ran airflow test. Failed. Went to take venting off back of unit to retest and found it was crushed against wall. Slid unit forward so venting was not crushed and ran retest. Unit passed test. Went outside and had proper airflow.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Omaha, NE 68022
Travis
Job Details:
11/25/2023
Customer states unit is leaking into basement. Removed toe panel. Insulation and floor are wet. Started cycle. Wishing a couple minutes started dripping from diverter motor. Will need new sump assembly. No repair a this time.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Omaha, NE 68164
Travis
Job Details:
11/25/2023
Customer states unit wont complete cycle and gives 3e code. Motor error fault. Placed unit in spin cycle. Unit completed it. Put in diagnostics. Was able to get code to reappear after multiple tests. Found inverter board is failing. No repair at this time.
We serviced a
WHIRLPOOL RANGE/COOKTOP GS
Model WFG320M0BS3
Near Omaha, NE 68112
Mark F
Job Details:
11/24/2023
Customer states unit doesnt work on stove top or bake. Control board was flashing when arrived. Control board was non functioning when trying to initiate a setting. Removed rear panel and traced 11V to spark module. Unit has a failed control board.
We serviced a
GE MICROWAVE OVEN
Model JVM1440WH01
Near Omaha, NE 68144
Derek
Job Details:
11/24/2023
Customer declined to have microwave inspected due to second appliance fee.
We serviced a
GE CAFE REFRIGERATOR
Model GFSF2HCYAWW
Near Omaha, NE 68152
Mark F
Job Details:
11/24/2023
"Customer states unit is warming up and makes a buzzing noise. 44ff & 19 frz. Removed cover. No frost pattern. Can hear compressor relay clicking, compressor hums, and then relay shuts off. Unit needs new compressor."
We serviced a
LG DRYER
Model DLE7200WE
Near Papillion, NE 68133
Jacob
Job Details:
11/24/2023
Customer had a few questions and did not need unit serviced.
We serviced a
GE REFRIGERATOR
Model GNE29GMKGES
Near Omaha, NE 68164
Travis
Job Details:
11/24/2023
Customer states fresh food section not cooling well. Found failed fan motor. Will need replaced. Installed new fan. Unit is now operating properly. ; used 1 WR60X35205 (MTR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Lincoln, NE 68507
Derek F
Job Details:
11/24/2023
"Upon inspection the freezer temps were at -8°F and fresh food at 38°F. I checked the crisper drawer and freezer evap fan and found no signs of new ice build up. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT,DEFROST"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHEXVQ01
Near Omaha, NE 68144
Derek
Job Details:
11/24/2023
Inspected machine and found temperatures to be proper. Ran test of ice maker and ice maker harvests but doesn't fill. Checked fill tube and tube is frozen. Thawed fill tube and ran tests again. Ice maker passes and fills with water. Spoke in depth with customer about causes and found that RO system had been clogged during time in which the fill tube froze. Ro system has been serviced and outside issue was properly addressed. Job is complete. ; dspstn on spec-tagged invntry: 1 4317943 ICEMAKER (W10190965)
We serviced a
KITCHENAID RANGE/COOKTOP GS
Model KGRS308BSS 0
Near Omaha, NE 68114
Mark F
Job Details:
11/24/2023
"Customer states unit was not igniting, and they were able to manually light it. Once lit, it burned the food. Entered diagnostics and checked for error codes. No error codes. Went to go set unit to bake 350 and noticed display was set to Celsius. Asked if that was their normal settings and was informed they use Fahrenheit. Swapped settings and set to bake 350. While using a calibrated fluke thermocouple, I watched temperatures rise to set temps. Monitored temperatures and watched unit shut off at preheat and drop to 334*. Once at 334* could hear igniter click and temps rose to 367. Temps then started to drop. Opened door and dropped internal temp to 290. Unit slowly climbed to 319* before igniter clicked on and heated unit to 365 before shutting off flame. Repeated that 3 times. Unit operating properly at this time. Only issue was the Celsius setting."
We serviced a
WHIRLPOOL DRYER
Model wgd9470ww3
Near Omaha, NE 68116
Mike F
Job Details:
11/24/2023
"Customer states f70 error code and dryer not fully drying the clothes. Put unit into diagnostics, f70 error code stored. Checked main and UI and wire harness for defect, no defect found. Main control sending 5vdc to UI. Monitored temperature, average temperature of 165f. Removed toe panel and removed blower cover, blower wheel had small amount of lint build up. Checked amp draw from Ignitor, Ignitor pulling 3.6amps. Checked moisture bars, moisture bars are working as they should. Reassembled unit. Control is NLA. Service call collected."
We serviced a
ELECTROLUX WASHER
Model EIFLW55HMB0
Near Bellevue, NE 68147
Kyle
Job Details:
11/24/2023
Customer states unit will not start and displays error message. Inspected unit found 9f error this is a communication error with main control. Part is discontinued and is NLA will not be able to repair unit. Job complete
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Gretna, NE 68028
Derek
Job Details:
11/24/2023
"Tech arrived at home and customer informed tech that the noise has gone away and hasn't squealed in 5 days. Tech asked if he wanted to cancel appointment or if he wanted tech to diagnose. Customer indicated that if the repair would be more than the service call, then he wants to cancel. Tech explained that the service call is a fee for diagnosing and that any repairs needed will be quoted in addition to that price, as part costs, shipping, and labor can't be covered by the service fee. Customer decided to cancel the appointment and will call back if noise returns. Job is complete. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 2 DC97-16782A ROLLER ASM"
We serviced a
SAMSUNG WASHER
Model WA52M7750AW
Near Kennard, NE 68034
Mike F
Job Details:
11/24/2023
"Customer states washer is not working. Checked power at the wall received 125v. Plugged washer into HASS. Stored error codes 9c2 for control fault, Bc2 stuck button, dc1 for door lock. Unit chimes when power is pressed, but no lights on the console. Unit will need new console and main control. Both console and main control are NLA. Called customer to inform on diagnosis and part availability.; dspstn on spec-tagged invntry: 4 DC97-18610F DAMPER (NEED GREASE)"
We serviced a
GE DISHWASHER
Model GDP630PYR6FS
Near Omaha, NE 68022
Shannon
Job Details:
11/24/2023
Return with parts install and test any other breaker issues would need electrician unit working again
We serviced a
GE HOOD
Model UVC9300SL1SS
Near Ankeny, IA 50023
Evan
Job Details:
11/24/2023
Contacted customer and was advised they would like to not have unit serviced. They would like to allow homeowner to move in and judge if issue is present.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Omaha, NE 68124
Koby
Job Details:
11/24/2023
Customer states unit is leaking underneath and into the basement. Disassembled and inspected unit and found that a mouse chewed through the drain hose. The point at which it chewed through is lower than the water level in the dishwasher so water siphons out the entire time the dishwasher runs. Recommend replacement of drain hose.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Bellevue, NE 68005
Koby
Job Details:
11/24/2023
"Customer states u it freezes up and does not make ice properly. Inspected unit and found temperatures of 40 degrees in the fresh food compartment and -3 degrees in the freezer. Unit has 40C code stored, ice room fan has failed. Case of ice room is warped, customer states unit was defrosted with hairdryer. Recommend replacement of ice maker, auger, seal ice room with rtv, and ice bucket. ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB89008MAA
Near Bennington, NE 68007
Mike F
Job Details:
11/24/2023
"Customer states water was pouring out of fridge from water filter. Customer has water turned off to fridge. Ordering water filter case assembly. Will need to return when part arrives. ; ordrng 1 DA97-23545A (Asym case filter), dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) and 1 DA97-21256C TUBE (NUGGET)"
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63BB861112AA
Near Omaha, NE 68116
Mike F
Job Details:
11/24/2023
Customer states they heard a popping noise then found hairline crack in cook top. Verified cooktop has crack. Replaced cook top.
We serviced a
KENMORE DRYER
Model 110.6513241
Near Omaha, NE 68130
Mike F
Job Details:
11/24/2023
"Customer states grinding noise and door gasket needs replaced. Found rear rollers stiff and door gasket damaged. Quoted to replace rollers and door gasket. Customer approved. Installed door gasket, new rollers, belt and idler. Unit is operating as it should. Please allow 24 hours for glue on gasket to cure before use. Payment collected.; dspstn on spec-tagged invntry: 1 W11035878 BEARING,SEAL ASSY"
We serviced a
BOSCH DISHWASHER
Model SHE58C05UC/48
Near Omaha, NE 68164
Mike F
Job Details:
11/24/2023
"Customer states middle rack does not stay when adjusting, tines on bottom rack are breaking and some are zip tied together and there is a film on the glasses. Dispenser full of rinse aid. Rinse side door does not stay closed. Middle rack adjuster is no longer holding set position. Checked drain filter, filters are clean and there is a high loop for drain line. Dishwasher fills to correct level, and wash motor is good. Tines for lower rack are discontinued, but tech is able to get new lower wash rack. Ordering dispenser, lower rack and adjusters for middle rack. ; ordrng 1 00490467 (Dispenser) and 1 00648570 (Adjuster) and 1 00648570 (Adjuster) and 1 00249276 (Lower basket)"
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RF135BDRUX4N
Near Fremont, NE 68025
Derek
Job Details:
11/24/2023
"Tech disassembled machine and removed both doors from the unit. Installed inserts, door cams, door stops, and end cap pieces onto the doors. Reinstalled doors onto new hinges. Verified that operation of the doors is proper. Verified that water dispenser and user interface work after disconnection and reconnecting them. All operations are proper. Job is complete."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Omaha, NE 68137
Shannon
Job Details:
11/24/2023
Inspect unit items stuck in blower motor assy gave est to remove items customer ok repaired and test ok
We serviced a
GE OVENS GAS
Model JGB870DET1BB
Near Omaha, NE 68132
Shannon
Job Details:
11/24/2023
Replace 2 igniters test ok ; used 2 5303935066 (Igniter) from stock
We serviced a
GE PROFILE MICROWAVE OVEN
Model PSB1201NSS01
Near Omaha, NE 68022
Shannon
Job Details:
11/24/2023
"ADVANTIUM built in recommend wb27x10856 and wb27x10861 for repair not stocked in town ; ordrng 1 Wb27x10856 (Board) and 1 Wb27x10861 (Board), dspstn on spec-tagged invntry: 1 14QBP20CFB FUSE CERAMIC 20A"
We serviced a
THERMADOR MICROWAVE OVEN
Model MBES/02
Near Omaha, NE 68022
Shannon
Job Details:
11/24/2023
11018656 is recommended nit stocked in town is a counter too with trim kit
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6900ACAA
Near Omaha, NE 68154
Shannon
Job Details:
11/24/2023
Install door adjust kit and adjust both doors test ok sent hass report; dspstn on spec-tagged invntry: 1 DA99-04158A DOOR ADJUSTMENT CLIPS 4PK
We serviced a
SPEED QUEEN WASHER
Model ATEE9ASP176TW01
Near Omaha, NE 68124
Shannon
Job Details:
11/24/2023
Ordering valve soap dispenser not getting water to empty; ordrng 1 807837p (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Bennington, NE 68007
Shannon
Job Details:
11/24/2023
Inspect unit inner spin bracket moves up and down inside outer back half recommend w10772619 and wpw10283352 for repair inner basket is on back order ; dspstn on spec-tagged invntry: 1 280187 PUMP-WATER
We serviced a
GE DISHWASHER
Model GDF610PMJ5ES
Near Bennington, NE 68007
Shannon
Job Details:
11/24/2023
Return with word install and test ok credit given from previous ; dspstn on spec-tagged invntry: 1 WD21X24901 CONTROL
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6201SR/AA
Near Des Moines, IA 50320
David M.
Job Details:
11/24/2023
"Unit had c39 error code for ice maker function. Air duct for ice room was frozen over as well. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-13718C ICE MAKER , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
MIELE DISHWASHER
Model G6665
Near Glenwood, IA 51534
Kyle
Job Details:
11/24/2023
Returned with part replaced water valve unit tests ok. Job complete
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Ackworth, IA 50001
David M.
Job Details:
11/24/2023
"Agitator bolt was loose. Applied locktite to the bolt so it will not loosen up again. Ran test cycle and agitator is shifting correctly, and all other systems pass.; dspstn on spec-tagged invntry: 1 WPW10276397 PUMP"
We serviced a
GE REFRIGERATOR
Model GFE26JYMFFS
Near Ankeny, IA 50021
Evan
Job Details:
11/24/2023
Replaced dispenser door. Unit is now free of damages.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Bellevue, NE 68123
Kyle
Job Details:
11/24/2023
"Customer states bottom ice maker is not working. Found bad fill tube heater. Ordered part scheduled return visit for Tuesday 3-6; ordrng 1 DA97-00209Z (Fill tube), dspstn on spec-tagged invntry: 1 DA82-02705A ICEMKR UPDATE"
We serviced a
KITCHENAID DISHWASHER
Model KUDS301XSS4
Near Omaha, NE 68130
Mike F
Job Details:
11/24/2023
"Customer states dishwasher stoped working and they saw smoke. Found burnt main control. Will need to order and get approval from HBW.; ordrng 1 WPW10380685 (Control), dspstn on spec-tagged invntry: 1 WPW10780877 PMP-MTR ASM"
We serviced a
SAMSUNG REFRIGERATOR
Model RF26J7500WW/AA
Near Omaha, NE 68130
Mike F
Job Details:
11/24/2023
"Customer states ice bucket is stuck and ice maker not working. 40c error code stored. Broke ice bucket and steamed out ice maker and auger. Cleared all ice from ice house, applied silicone to inside of ice house. Cleared ice from auger. Installed ice maker update. Cycled ice maker, ice maker cycled and called for water. Sam warranty."
We serviced a
LG WASHER
Model WM2277HB
Near Lincoln, NE 68522
Ali
Job Details:
11/24/2023
During inspection the drain pump was bad. Replaced the pump and unit is now operating properly. Ali!
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Weston, NE 68070
Ali
Job Details:
11/24/2023
During inspection unit would not drain properly. Unit had a bad drain pump assembly. Removed the old pump assembly and installed the new assembly. Confirmed there was no leaks. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Omaha, NE 68137
Koby
Job Details:
11/24/2023
Customer states unit will not spin. Inspected unit and found that when unit shifts into spin only the agitator spins and unit makes a grinding sound. Leaned unit back and found a puddle of gear case oil under unit. Transmission is failing and the gears for the spin basket are damaged. Recommend replacement of transmission.
We serviced a
LG WASHER
Model WM2455HW
Near Omaha, NE 68154
Mike F
Job Details:
11/24/2023
Customer states washer is not draining. They cleared the filter and it was still not draining. Turned washer n drain and spin. Pump making loud grinding noise. Disassembled unit and replaced drain pump. Reassembled and checked for leaks and function. Unit is draining and no leaks found. Deductible collected.da
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Papillion, NE 68046
Kyle
Job Details:
11/24/2023
Customer states lid is not locking properly. Inspected unit found bad lid lock. Replaced lid lock unit tests ok. Job complete ; dspstn on spec-tagged invntry: 1 W10810403 LATCH
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Omaha, NE 68136
Koby
Job Details:
11/24/2023
"Customer states unit is noisy in operation. Disassembled and inspected unit and found that rollers and idler have failed. Failing idler damaged belt. Removed old rollers, idler, and belt and installed the new ones. Reassembled unit and ran test cycle, unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2420US0A
Near Omaha, NE 68137
Koby
Job Details:
11/24/2023
"Customer states unit will not drain and wont run. Inspected unit and found i1 error on display and unit is inoperable. Inspected under sink and found that there is no high loop installed in the drain hose. Reset power to unit at the breaker and came back on. Raised drain hose and started a drain cycle, unit was able to drain properly. Recommend installation of high loop on drain hose."
We serviced a
GE REFRIGERATOR
Model PYE22KELLDS
Near Omaha, NE 68132
Derek
Job Details:
11/24/2023
"Customer states that condenser fan must be bad again, as sides of machine are warm and interior temperatures are not proper. Tech checked machine and found the unit pulled out with a small fan placed behind, blowing on condenser. Freezer temperature is 0 to 4 and fridge temp is 46 to 50. Plugged newfi device into port and checked errors. Error for condenser fan failure is present, as documented previously by other tech. Cleared code and code does not come back. Removed machibe cover and found condenser fan actively working to remove heat from the system. Checked for debris, rodents, fitment issues, and all other possible causes for fan error; and tech finds nothing. Checked diagnostic logs and thermistor read outs to make sure fan issue has actually been occurring. Tech finds no concrete evidence of fan issues unless issues started occurring prior to 6 days ago (as far back as data will go). Warmest tempersture of the freezer is between 5 and 8 and fridge warmest temperatures were 42-46. Due to presence of error code and common nature of fan failure in this machine, tech provided quote for new fan. Customer declined due to cost. Job is complete. ; dspstn on spec-tagged invntry: 1 WR55X38248 CONTROL BOARD"
We serviced a
LG DISHWASHER
Model LDF6920ST
Near Omaha, NE 68144
Koby
Job Details:
11/24/2023
Customer states u it is not cleaning dishes well. Disassembled and inspected unit and found that wash motor is failing. Unit cannot wash at the pressure it should. Recommend replacement of sump assembly.
We serviced a
GE PROFILE RANGE/COOKTOP GS
Model PT916SR1SS
Near Omaha, NE 68114
Koby
Job Details:
11/24/2023
"Customer states unit takes a long time to preheat and is not cooking correctly. Customer is using analog thermometer at the front of the oven, analog thermometers do not accurately display temperatures because there is a large delay for the thermometer to get to the air temperature. The ovens temperature sensor is in the back of the oven. More heat is lost towards the front so at the end of the preheat, the front of the oven will be a lower temperature than the rear of the oven. Recommend that customer allows oven to preheat for at least 10 minutes after it beeps to allow the entire oven cavity to come up to an even temperature. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Omaha, NE 68114
Koby
Job Details:
11/24/2023
"Return with parts. Pulled unit out and disassembled unit. Removed old main pcb and installed the new one. Reassembled unit and ran test cycle, unit functions properly. Job complete. ; pckd up 1 W11201293 (Control)"
We serviced a
BOSCH REFRIGERATOR
Model B11CB81SSS/05
Near Omaha, NE 68132
Kyle
Job Details:
11/24/2023
Customer states unit intermittently making hammering sound. Found ice maker was turned on with no water hooked to unit sound was from water valve. Turned ice maker off. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Omaha, NE 68127
Jacob
Job Details:
11/24/2023
Customer states unit is not heating. Will need to submit to warranty. ; O-emld tckt
We serviced a
LG WASHER
Model wt1501cw
Near Omaha, NE 68112
Travis
Job Details:
11/24/2023
Fuzz around tub causing resistance. Removed and unit now operating properly.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Papillion, NE 68046
Jacob
Job Details:
11/24/2023
Customer states unit is not cleaning properly. Installed new vane assembly.; dspstn on spec-tagged invntry: 1 DD97-00501E VANE
We serviced a
GE OVENS ELECTRIC
Model JKP30DP1BB
Near Omaha, NE 68131
Travis
Job Details:
11/24/2023
Unit missing leg of power. Has 240 vac from breaker but only 120 at unit. Will need electrician to determine house electrical issue.
We serviced a
DCS RANGE/COOKTOP EL
Model CPU-366-N
Near Omaha, NE 68134
Travis
Job Details:
11/24/2023
Customer states left and center front burners do not ignite. Can light with light but will keep sparking after ignition. Found simmer orifices plugged. Tried to disassemble burner but its is twisting base. Will have to drill out Venturi tubes to get to orifices to clean out. Ordering new Venturi tubes and bases if needed. ; ordrng 1 210535 (Jet holder) and 2 210913P (Venturi tubes)s and 1 210538P (Other jet holder)
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model ???
Near Omaha, NE 68106
Travis
Job Details:
11/24/2023
Handle loose on door. Tightened and it settles and doesnt keep spinning. If issue returns recommend replacing handle. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
LG REFRIGERATOR
Model LMXS30776S/01
Near Papillion, NE 68046
Jacob
Job Details:
11/24/2023
Customer states ice build up around the ice maker fan. Moved location of defrost sensor.
We serviced a
HOTPOINT REFRIGERATOR
Model HTS18GBSARWW
Near Omaha, NE 68106
Travis
Job Details:
11/24/2023
Customer states unit freezing in fresh food. Found control knob not on control. Put on. Control set to coldest setting. Adjusted back down. Told to monitor it.
We serviced a
GE RANGE/COOKTOP GS
Model JGSS66SEL3SS
Near Ankeny, IA 50021
Evan
Job Details:
11/24/2023
"Complaint is that unit is scratched. Replaced panel, part on site."
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Omaha, NE 68124
Derek
Job Details:
11/24/2023
"Customer states that washer kept filling or refilling with water instead of finishing the cycle. After a few times noticing this, customer was able to cancel the cycle and drain the washer out. Customer was washing sheets when issue occurred. Tech believes out of balance issue or water detection issue may be present. Entered service mode but no errors are stored. Ran auto test and machine works properly. Started consumer cycle, deep wash, on warm. Washer successfully fills to 12-14 inches of water, locks the lid, agitates, drains, and spins out without issue. Tech finds no immediate issues with washer operation or performance. Tech believes cycle with sheets likely created an out of balance issue, which caused the machine to refill and then agitate again to distribute items. With no active issues and no errors to go off of, tech can't make further suggestions. Job is complete."
We serviced a
LG DRYER
Model DLE0442W/01
Near Papillion, NE 68046
Jacob
Job Details:
11/24/2023
"Customer states unit is not heating. Installed new thermal, job completed ; used 1 6931EL3003D (THERMOSTAT) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR/AA
Near Leawood, KS 66209
Eric
Job Details:
11/24/2023
"Customer states ice maker stopped working tested ice maker unit harvested called for water tested water pressure good coming from house but slow dispensing ordered new valve and ordered broken part for door; ordrng 1 DA61-08247A (Door clip) and 1 DA62-04027A (Valve), dspstn on spec-tagged invntry: 1 DA82-01396A BUCKET ASM LONG W PLATE 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 RTV102 SILICONE"
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6511SS/AA
Near Olathe, KS 66062
Eric
Job Details:
11/24/2023
Customer states right front burner puffs when on low contacted Samsung techline recommended to replace burner cup and valve ordered parts; ordrng 1 DG62-00120A (Burner cup) and 1 DG94-03639A (Valve)
We serviced a
. ICEMAKERS - GRID
Model IM-150US
Near La Vista, NE 68128
Jacob
Job Details:
11/24/2023
Customer states ice maker is leaking water. Adjusted fill leaves on ice maker.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19R7041FS
Near Omaha, NE 68108
Kyle
Job Details:
11/24/2023
Customer states fan is not working. Found bad fan motor. Ordered part will need to schedule return visit when it arrives ; ordrng 1 DE31-00029K (Fan)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Overland Park, KS 66213
Eric
Job Details:
11/24/2023
Forgot pictures customer stays unit doesnt dry well inspected dryer vent found dryer vent full of lint and not properly installed customer would rather replace vent then have it cleaned quoted customer vent cleaning declined
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Raymond, NE 68428
Ali
Job Details:
11/24/2023
"During inspection there was proper voltage feeding the unit, I noticed there was no indication led light on the main pcb. Unit has a bad main pcb. Installed the new pcb and started a cycle. When the unit went to start it blew the new main pcb. There is a load on the unit causing the main control board to pop. Going to submit for a new main control board, drain pump, and motor assembly. If approved we will contact the customer to reschedule. Ali! ; ordrng 1 W11322901 (Main pcb) and 1 W11354541 (Stator)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSG/AA
Near Olathe, KS 66062
Eric
Job Details:
11/24/2023
"Customer states unit shows ice bucket full when empty replaced auger unit still showing full called Samsung tech line recommended replacing main board ordered board; ordrng 1 DA97-14519b (Main boad), dspstn on spec-tagged invntry: 1 DA97-14474C ICE BCKT 1 DA97-19898A DRAIN TUBE W HTR , 1 DA81-05595A RTV OEM DOW 3140 , 1 DA97-15217D ICEMKR , and 1 DA97-12540G AUGER"
We serviced a
GE DISHWASHER
Model GLC5604V00BB
Near Lincoln, NE 68505
Ali
Job Details:
11/24/2023
During inspection I noticed the gasket on the LH side was deformed. Unit will need a new door gasket. Installed the new gasket and ran a cycle. There was no signs of any leaks. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 WD15X10014 WATER VALVE DW
We serviced a
SAMSUNG REFRIGERATOR
Model RS22HDHPNWW/AA
Near La Vista, NE 68128
Jacob
Job Details:
11/24/2023
Customer states unit is not cooling. Unit will need a full system rebuild. ; dspstn on spec-tagged invntry: 1 DA97-13415B ICEMKR
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22PEXHT03
Near Lincoln, NE 68502
Derek F
Job Details:
11/24/2023
Upon inspection the refrigerator had leaked water near the front left corner. I first checked the freezer but found no evidence of a clogged drain. I then removed the toe kick and checked the water line going to the door. A fitting on the line was corroded but not leaking. I then checked the inlet water valve and found similar corrosion but no leaks. I also found evidence of water dripping down the front of the freezer door from the dispenser tray. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG DRYER
Model DVE55A7300E/A3
Near De Soto, KS 66018
Eric
Job Details:
11/24/2023
"Customer states unit doesnt heat and makes loud noise while running found unit heating and making loud noise noise is coming from blower wheel able to push on blower wheel while running and make noise stop ordered new blower wheel; ordrng 1 DC93-00101U (Motor fan assembly), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC17T8000CG/AA
Near Lincoln, NE 68505
Ali
Job Details:
11/24/2023
Unit was damaged out of the box. Customer is going to contact Best Buy for a replacement. Ali!
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Lincoln, NE 68507
Ali
Job Details:
11/24/2023
During inspection the filter housing was broken. Unit will need a new filter housing assembly. Once the part has been received office will call to reschedule. Ali!
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model LFMV1645TF
Near Lincoln, NE 68507
Ali
Job Details:
11/24/2023
During inspection I placed my magnetron tester in the unit. Magnetron was not activating. Dropped the unit and placed it on my tool mat. Magnetron was pulling low amperage. Unit will need a new magnetron assembly. Installed the new magnetron with diode. Ran another test and unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE
We serviced a
KENMORE DRYER
Model 110.649222
Near Lincoln, NE 68510
Derek F
Job Details:
11/24/2023
"Upon inspection the dryer would heat but not tumble. I first disconnected power and gained access to the cabinet. I found the belt broken and idler very worn. I then replaced the idler, drum rollers, and belt. I then reassembled the unit and reconnected power. Finally, I ran a test cycle and the dryer tumbles/operates properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FPGF3077QFH
Near Lincoln, NE 68510
Derek F
Job Details:
11/24/2023
Upon inspection the oven had been taking extra time to preheat. I then gained access to the igniter. I then used my meter and took an amp draw on the igniter and it pull 3.05 amps. The igniter is very weak and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Papillion, NE 68133
Jacob
Job Details:
11/24/2023
"Customer states unit is making noise. Reinstalled felt, job completed ; dspstn on spec-tagged invntry: 1 WE09X27634 FELT and 1 WE3X75 DRUM BEARING (WE25X205)"
We serviced a
GE DISHWASHER
Model PDT845SMJ2ES
Near Lincoln, NE 68506
Derek F
Job Details:
11/24/2023
"Upon inspection the dishwasher had leaked out the front during cycles. I first checked the door seal and it is in good shape. I then connected my diagnostic device and checked for error codes. There were no error codes present. I noticed the dishwasher was loaded with bowls facing the door on the bottom rack. Also, there were other items nearly blocking the spray arm preventing it from spinning. Both of these loading issues can cause the dishwasher to leak from the front. I then ran the dishwasher through two different cycles and did not have any leaks from beneath. The dishwasher is operating properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Missouri Valley, IA 51555
Mark F
Job Details:
11/24/2023
Customer states unit isnt drying. Verified 240. Disassembled. Heater read open. Replaced. Unit operating properly.; dspstn on spec-tagged invntry: 1 280148 CUTOFF-TML
We serviced a
FRIGIDAIRE FREEZER
Model FFFU16F2VW
Near Council Bluffs, IA 51501
Mark F
Job Details:
11/24/2023
"Customer states unit is beeping and getting warmer. 60*. All lights, fans, and compressor running. Removed air tower and found evaporator frost ball at capillary tube. Unit has system failed. Will need to order and return.; ordrng 1 5304521536 (Evaporator) and 1 5304521534 (Compressor) and 1 A19676501 (Filter dryer)"
We serviced a
SAMSUNG DISHWASHER
Model DW80B7071US/AA
Near Lincoln, NE 68516
Derek F
Job Details:
11/24/2023
Upon inspection the dishwasher was rusting on the top rack. The wine glass mechanism had also failed and would not lock into place. I first removed the old top rack and installed a new one. I then connected my diagnostic device and ran HASS. The dishwasher passed the test and is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WFE530C0ES0
Near Lincoln, NE 68516
Derek F
Job Details:
11/24/2023
Upon inspection the right hinge on the door had gotten jammed when trying to reinstall the oven door. I first attempted to free the hinge with the door off. I then put the door into its hinge slots and was able to free the jammed hinge. The oven is now operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS2
Near Lincoln, NE 68510
Ali
Job Details:
11/24/2023
"During inspection there was signs of water leaking from the diverter valve assembly. Unit will need a new sump assembly which a new diverter valve, and sump pump. Customer is going to purchase a new unit. Ali!"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near La Vista, NE 68128
Travis
Job Details:
11/24/2023
Customer states unit makes maybe one batch of ice per day. On arrival temps are -9 and 38. Ice mold has frozen cubes in it but bucket is empty. Reviewed technical documents. Ice maker works independently of unit. Unit has its own ice detection and sensor built in. Pressed test button. Unit harvested and went through fill cycle. Replaced ice maker again. Unit should produce between 56-72 cubes a day making 8 at a time. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177
We serviced a
GE RANGE/COOKTOP EL
Model JGSS66SELSS
Near Ankeny, IA 50021
Evan
Job Details:
11/24/2023
Customer complaint is that stove panel is scratched. Replaced panel and unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB89008MAA
Near Dallas Center, IA 50063
Evan
Job Details:
11/24/2023
"Complaint is of strange noise and ice production issues. Found that noise may be related to ice maker and that ice maker is leaking whenever filling after a harvest. Replaced ice maker and advised customer to open freezer and check on ice maker if noise returns.; dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) 1 DA97-21256C TUBE (NUGGET) , 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
SUB ZERO REFRIGERATOR
Model 736TCI - 6
Near Waukee, IA 50263
Evan
Job Details:
11/24/2023
36 - 38:In fridge section10 Middle D10 Bottom Drawer Customer complaint is that unit is building up with ice in freezer and service light is flashing. Found that freezer Evap thermostat had failed. Ordered replacement defrost and will return to complete service.; ordrng 1 4204740 (Sensor)
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
