We serviced a
WHIRLPOOL WASHER
Model CY3140665
Near Bellevue, NE 68123
Jacob
Job Details:
11/16/2023
Customer states unit is leaking water. Will need to order a new water valve assembly. ; ordrng 1 WPW10144820 (Water valve assembly)
We serviced a
GE REFRIGERATOR
Model GSS23GSKRCSS
Near Papillion, NE 68046
Kyle
Job Details:
11/16/2023
Returned with parts replaced water valve main control and fz led unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297AARS
Near Papillion, NE 68046
Brandon
Job Details:
11/16/2023
"45 in freezer 52 in fresh food. Pulled evaporator cover to find unit needs a sealed system replacement. Took amp draw at only .6, unit is leaking."
We serviced a
LG WASHER
Model WD100CW
Near Omaha, NE 68136
Brandon
Job Details:
11/16/2023
Unit was off at time of arrival. Hit power button and unit turned on with no issues. Put unit into a self diagnostics to see if it would work through the cycles. Everything is working as intended at this time!
We serviced a
MIDEA WASHER
Model MLV45N1BWW
Near Omaha, NE 68111
Mark F
Job Details:
11/16/2023
Customer states unit is not operating. Unit has power supplied. Set to spin only. Unit will continuously lock and unlock and then initiate error code DF. Unit has a failed control board.
We serviced a
GE REFRIGERATOR
Model GTS18HBMDRWW
Near Omaha, NE 68104
Mark F
Job Details:
11/16/2023
Customer states unit makes a loud noise. Started up unit. Compressor piston is knocking. Needs new compressor.
We serviced a
LG REFRIGERATOR
Model LFXS30726S
Near Omaha, NE 68104
Travis
Job Details:
11/16/2023
"Customer states unit is not cooling well. Inspected unit. Temps are 41 and 58. Compressor and fans are running. Can hear compressor valve has failed. Removed evaporator cover have oil specks on coil. Unit has a sealed system issue. Will need compressor, filter drier and fresh food evaporator. Installed new parts. Unit is now operating properly."
We serviced a
GE OVENS ELECTRIC
Model JT5500SF3SS
Near Omaha, NE 68127
Travis
Job Details:
11/16/2023
Customer states unit gives a 97 error. Lower cooling fan error. Inspected unit. Lower cooling fan will only run slowly and does not reach target speed. Will need new fan. Pull unit out on all dolly. Installed new cooling fan. Fan now runs and proper speed. Job complete.
We serviced a
THERMADOR RANGEHOOD
Model VTR1000Q
Near Omaha, NE 68112
Travis
Job Details:
11/16/2023
Called customer and gave quote for replacement. Will order parts. ; ordrng 1 00414716 (Capacitor) and 1 00143086 (Blower)
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Olathe, KS 66061
Eric
Job Details:
11/16/2023
Replaced door boot tested unit no leak found ran Hass OQC unit passed
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WEE510S0FS2
Near Omaha, NE 68134
Mark
Job Details:
11/16/2023
"Customer states unit isnt heating oven, needs wiring repair, terminal block, and cord ; ordrng 1 WPW10245259 (TERMINAL BLOCK ONLY) and 1 R3W4FT (CORD AND TERMINAL BLOCK), used 1 FOODBANK ( FEEDING AMERICA DONATION) from stock"
We serviced a
SAMSUNG OVENS ELECTRIC
Model NV51K6650SS/AA
Near Overland Park, KS 66224
Kyle S
Job Details:
11/16/2023
Replaced cooling fan and checked operation unit working great job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Overland Park, KS 66224
Kyle S
Job Details:
11/16/2023
"Customer states ice maker leaks water checked over and found frozen ice room and cracked bucket replaced icemaker with update kit and replaced bucket checked operation unit working great job complete ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
GE PROFILE DISHWASHER
Model PDP755SYR8FS
Near Omaha, NE 68144
Kelvin
Job Details:
11/16/2023
"Customer states unit has no power to unit, no buttons on display work. Removed shelving under sink to check power, unit turned on. Customer unaware of switch to turn unit on or off. Unit is operating properly. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Omaha, NE 68116
Kelvin
Job Details:
11/16/2023
"Customer states units icemaker stopped working, unit was smoking from icebox. Inspected unit, can smell smoky smell from unit with doors open. Removed icemaker, auger assembly found auger wiring harness has visible burn damage. Verified drain is clear of, debris. Installed new updated auger assembly. Resealed icebox inside and out with 3140. Installed new icemaker and ice tray. Pulled unit from wall with floor protection, verified water line in correct position. Removed original pcb, installed new. Set unit back in place. Set unit to 1-17. Tested icemaker, unit is operating properly. Covered by manufacturer warranty, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Omaha, NE 68134
Mark F
Job Details:
11/16/2023
"Customer states unit doesnt start and gives off a burning smell. Found the throw to door switch to be broken. Let unit run for a few minutes and did not smell any abnormalities. Removed back panel and did not find any burn electrical components or lint build up. Customers vent is clear, as customer as customer just had a vent cleaning. Suspect some lint from the cleaning got into heater and was eventually burned off. Unit now operating properly.; dspstn on spec-tagged invntry: 1 WP3406107 SWITCH,DOOR,DRY"
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6511SG/AA
Near Omaha, NE 68144
Kelvin
Job Details:
11/16/2023
"Customer states units touchpad is very laggy, pushing any buttons there is a delay. Customer states they have not used unit i a few days to see how it acts. Inspected unit, pressing any buttons has delay. At times buttons are pressed and shows. Unit will require new touchpad. Will return with parts when they arrive. ; ordrng 1 Dg96-00850B (Touchpad assembly)"
We serviced a
SPEED QUEEN WASHER
Model AWN63RSN115TW01
Near Council Bluffs, IA 51503
Hunter
Job Details:
11/16/2023
"Customer states unit will beep randomly. Found fault in unit interface board. Recommend replacing board. Unit is under manufacture warranty. Ordering part and scheduled a return visit. Thank you, from your Hometown Hero, Hunter!; ordrng 1 204065P (Hybrid board)"
We serviced a
BOSCH REFRIGERATOR
Model B36CL80ENS/01
Near Stilwell, KS 66085
Kyle S
Job Details:
11/16/2023
Customer states unit wont make ice found unit to need new icemaker will pick up part from our one and return Monday 11/20 with 12028493 to complete repair ; schdld next appmnt for 11/20 MON 10-12
We serviced a
LG OVENS ELECTRIC
Model LREL6323D
Near Overland Park, KS 66221
Kyle S
Job Details:
11/16/2023
Wrong part was received ordering correct part EBR89296403 ; schdld next appmnt for 11/21 TUE !
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6201SR/AA
Near Omaha, NE 68116
Mike F
Job Details:
11/16/2023
"Customer states ice maker is not making ice. 39c error code stored. Auger was loud and making grinding sound. Removed ice maker and auger. Applied rtv to inside and outside of ice house. Installed new Auger, ice maker and ice bin. Cycled ice maker, ice maker cycled and called for water. Unit passed HASS OQC."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Omaha, NE 68142
Mike F
Job Details:
11/16/2023
"Customer states ice maker is not working. 39c error code stored and frost on ice maker. Removed ice maker and auger. Sealed inside and outside of ice house with silicone. Installed ice maker update kit. Cycled ice maker, ice maker cycled and called for water. Sam warranty.; dspstn on spec-tagged invntry: 1 DA82-02675A ICEMKR UPDATE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Bellevue, NE 68123
Jacob
Job Details:
11/16/2023
Customer states unit is not cooling. Installed new compressor and filter drier.
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEMMWB03
Near Bellevue, NE 68123
Jacob
Job Details:
11/16/2023
Customer states unit is not cooling properly. Installed new fan motor assembly.
We serviced a
SAMSUNG WASHER
Model WA54M8750AW/A4
Near Omaha, NE 68135
Kelvin
Job Details:
11/16/2023
"Customer states water is leaking from bottom of unit. Inspected unit, found water leak coming from water feed line to inlet valve. Shut water off to hot/cold, removed water lines, verified water seals were clean, screens on unit clean. Reinstalled water lines, water on, no leaks. Customer states vent tube for dryer is changed yearly due to lint and debris buildup. Using accordian style tube. Suggested hard pipe in place, customer approved repair. Removed original vent tube to dryer, installed new. Both units operating properly. 90 day warranty, job complete. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP , used 1 4396006rw (Dryer vent elbow), and 2 4396010rp (Dryer vent pipe) from stock"
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZFGB21HYASS
Near Bellevue, NE 68005
Kyle
Job Details:
11/16/2023
Customer states door gaskets are torn. Inspected unit verified both ff door gaskets need to be replaced. Replaced both door gaskets
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPQ3
Near Bellevue, NE 68005
Kyle
Job Details:
11/16/2023
Customer states unit is making loud noise when washing dishes. Inspected unit found bad circulation pump. Will need to replace sump assembly; dspstn on spec-tagged invntry: 1 W10782773 SUMP/MTR
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SR/AA
Near Shawnee, KS 66226
Chance
Job Details:
11/16/2023
"Customer states unit is icing up in ice room. Inspected unit and confirmed unit is icing up. Removed ice maker and auger from unit, cleaned out all ice and water from ice room, and sealed ice room with RTV. Installed auger and new ice maker. Tested unit, unit is functioning properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20157A ICE BCKT"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Bellevue, NE 68123
Kyle
Job Details:
11/16/2023
Pump was damaged ordered sump assembly scheduled for Tuesday 1-4; schdld next appmnt for 11/21 TUE 1-4
We serviced a
SAMSUNG REFRIGERATOR
Model RF263AEWP/XAA
Near Bellevue, NE 68123
Kyle
Job Details:
11/16/2023
Customer states ff section is not cooling. Inspected unit found defrost issue evap is completely froze over. Unit will need water leakage kit defrost sensor and evap cover. #Da97-07190g is discontinued and is a NLA. Customer is going to replace unit. Job complete ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
KENMORE DRYER
Model 110.7120201
Near Bellevue, NE 68005
Jacob
Job Details:
11/16/2023
Customer states unit is not heating. Installed new thermal fuse. ; used 1 WP3392519 (THRML CUTOUT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model M1TXEGMYQ01
Near Bellevue, NE 68005
Jacob
Job Details:
11/16/2023
"Customer states unit is not working properly. Installed new defrost control, job completed"
We serviced a
SPEED QUEEN WASHER
Model SWT221WN
Near Omaha, NE 68114
Mark
Job Details:
11/16/2023
"Customer states unit wont agitate, motor groans. Needs gearcase, bearings, seals repalced."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHD2368TF8
Near Omaha, NE 68114
Mark
Job Details:
11/16/2023
Replaced broken left rail in freezer
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60T8711SG/AA
Near Spring Hill, KS 66083
Kyle S
Job Details:
11/16/2023
Found unit to need new ignitor DG94-01441A ordering replacement ; ordrng 1 DG94-01441A (Ignitor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Olathe, KS 66061
Kyle S
Job Details:
11/16/2023
"Steam gun broke upon disassembly will need to return with new steamer to complete repair ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
LG WASHER
Model WM3470HWA
Near Blair, NE 68008
Shannon
Job Details:
11/16/2023
Main board issue not stocked in town ebr74798601. Customer to think about
We serviced a
LG WASHER
Model WM 3470H*A
Near Omaha, NE 68116
Shannon
Job Details:
11/16/2023
Mushroom valve issue ; ordrng 1 4769er4001b (Valve)
We serviced a
ELECTROLUX OVENS ELECTRIC
Model EI30EW35JS2
Near Bellevue, NE 68005
Kyle
Job Details:
11/16/2023
Customer states oven is not heating. Inspected unit found bake element reading open. Ordered bake element; ordrng 1 318601604 (Bake element)
We serviced a
LG REFRIGERATOR
Model LRMDS3006S
Near Bellevue, NE 68147
Kyle
Job Details:
11/16/2023
Found unit had small leak from valve core in filter drier. Replaced filter drier. Pressurized system verified no leaks. Vacuumed system down to 800 microns. Recharged system with 55g r600a. Unit tests ok will need to allow 24 hours to cool and produce ice. Job complete
We serviced a
LG DRYER
Model DLEX3700W
Near Omaha, NE 68136
Brandon
Job Details:
11/16/2023
"Upon initial inspection found vent had a kink connecting unit to the house. Removed vent to test unit for blockage and found a lot of lint built up on where vent was kinked, suspect unit was detecting the blockage in the vent and shutting itself down. Tested the unit and no errors came back. Hooked vent back up after removing the kinked section and tested again, no errors. Unit is back working properly!"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG237AARS/XAA
Near Clive, IA 50325
David M.
Job Details:
11/16/2023
Customer already had the unit repaired; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
GE DISHWASHER
Model GDF530PMM0ES
Near Waukee, IA 50263
David M.
Job Details:
11/16/2023
"Unit was unresponsive. Reset user interface and main control board. Unit powered on. Applied firmware update. Ran fill, circulate, and drain test. All systems pass."
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near West Des Moines, IA 50265
David M.
Job Details:
11/16/2023
"Motor and blower housing will need replaced. Parts allowance from Samsung ; ordrng 1 Dc93-00101u (Motor blower assy), dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 2 AGM75510755 ROLLER 2_PK"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Overland Park, KS 66212
Nate
Job Details:
11/16/2023
Customer states about 2 weeks ago the LC message came up on the display and she hasnt used it since but that dishes werent getting clean. Upon arrival I found the vane arm was detached from the vane motor assembly. Replaced the van arm and tested to ensure motor is working to move the vane with no issues and it was back and forward fine. Removed leak plate and found dried residue indicating a leak took place. Checked the leak sensor and it passed. Cleared the leak plate of all residue and reinstalled. Ran unit on heavy cycle for 25 minutes and inspected for leaks at all junctions and found none. There was 1 noticeable dripping from the water supply hose and I informed the customer they may want to replace it. Checked door gasket for seal and with dry erase marker I was able to verify the gasket make contact with the door completely. Unit passed OQC tests as well. Advised customer to inspect during loading that no pans or anything can accidentally get through the lower basket causing the vane to be popped off the motor. ; dspstn on spec-tagged invntry: 1 DD97-00484D MOTION ASM and 1 DD97-00501E VANE
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Des Moines, IA 50320
Mike
Job Details:
11/16/2023
"Unit not making ice or dispensing water. Found that the connector that powers the water valves was not plugged into the board. Plugged it back in and now the water is working. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SR/AA
Near Des Moines, IA 50321
David M.
Job Details:
11/16/2023
Called customer and dispenser is now working.
We serviced a
GE DISHWASHER
Model GDP645SYN0FS
Near Waukee, IA 50263
Alex
Job Details:
11/16/2023
Unit needs new pressure sensor. Customer approved repair. Set up return appointment. ; ordrng 1 WD21X25468 (Pressure sensor - dsm)
We serviced a
LG WASHER
Model WT7400CW
Near Waukee, IA 50263
Alex
Job Details:
11/16/2023
Customer compliant is that power button is not always responsive. Found the display membrane cracked. Ordering new display assembly and will return 11/27 to complete repair. ; ordrng 1 AGL76194064 (Front panel Assy - dsm)
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8WF4
Near Adel, IA 50003
Alex
Job Details:
11/16/2023
Unit is leaking from case behind unit. Called elux. Unit is unrepairable. Elux will reach out to customer in the next 3-5 biz days.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351FR
Near Clive, IA 50325
Alex
Job Details:
11/16/2023
Return with parts. Removed and replaced rail. Tested unit and light is now coming on. Collected remaing balance job complete.
We serviced a
GE WASHER
Model GTUN275EM1WW
Near Ankeny, IA 50023
Alex
Job Details:
11/16/2023
Customer compliant is that unit is not spinning. Tested unit and door is not latching. Found magnetic door switch is reading door as open when door is open and closed. Unit will need a new wire harness with magnet switch. Quoted customer $534.39 for wire harness replacement. ; O-emld tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Papillion, NE 68133
Kelvin
Job Details:
11/16/2023
Customer states unit is ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-14474C ICE BCKT
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Bellevue, NE 68005
Kelvin
Job Details:
11/16/2023
"Customer states unit has pc error. Returned with parts. Pulled power from unit, used floor protection to pull unit. Removed side panel removed harness connections. Removed door panel to access harness. Removed harness, installed new harness, reassembled unit. Powered unit back on. Used hass/oqc to verify functions of unit are operating properly. Unit passed all tests. Covered by manufacturer warranty, job complete."
We serviced a
EQUATOR LAUNDRY CENTER
Model GTUN275EM1WW
Near Ankeny, IA 50023
Alex
Job Details:
11/16/2023
Customer compliant is that unit is not powering on. Checked power to the board and got 120 but board is unresponsive. Unit will need a new board. Customer stated that unit is brand new. Customer will need to reach out to manufacturer for correct dispatch.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBWW/AA
Near Pleasant Hill, IA 50327
Mike
Job Details:
11/16/2023
Air channel above auger frozen up again. Called Samsung and documented everything. When putting the ice maker back in found that the cooling loop had been crushed and could no longer get the ice maker back in. Due to this Samsung has deemed it unrepairable and will contact the customer within 2-5 business days. 7005818694; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-14474C ICE BCKT
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC17T8000CS/AA
Near Des Moines, IA 50316
Mike
Job Details:
11/16/2023
"Installed new main pcb and light bulb. Tested unit and it is heating properly and light is now working. Job completeThank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Des Moines, IA 50317
Dillon
Job Details:
11/16/2023
"Found that the hi limit thermostat had failed, job denied. Job complete.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML and 1 279838 ELEMENT,DRY"
We serviced a
BEKO REFRIGERATOR
Model BFFD3626SS
Near Urbandale, IA 50322
Dillon
Job Details:
11/16/2023
Found that after I replaced the door flap along with all the waterlines on the filter head that the machine appears to be operating properly. Job complete.
We serviced a
LG DRYER
Model DLE7400WE.ABWEEUS
Near Johnston, IA 50131
Dillon
Job Details:
11/16/2023
"Found that after I ran the unit for 30 min and found that there was no smoke smell coming from the machine and that the venting was unattached when I arrived. I found that the previous venting that was installed was accordion venting. I told customer that those vents arent recommended by any manufacturer because the can kink very easily. I then recommended that customer install semi-rigid venting and that it would most likely help because when the machine is not connected to any venting. It is operating as intended and not producing a bad smell. Job complete ; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , 1 4681EL1008A MOTOR , 1 5835EL1002A BLOWER WHEEL , and 2 AGM75510755 ROLLER 2_PK"
We serviced a
FRIGIDAIRE HOOD
Model FHWC3055LS
Near Boone, IA 50036
Dillon
Job Details:
11/16/2023
"Customer stated that while the machine is not running, she can hear metal clanking inside of the machine, I found that the reason this was happening is, because wind is being blown in from outside, I then informed customer that the only way to fix this noise is to have the builder come out and install a better outdoor flap that can seal it shut when its windy. Job complete"
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RS3084WLU1
Near Lenexa, KS 66220
Nate
Job Details:
11/16/2023
Customer states that shortly after installation the lights in the cabinets no longer came on and the ice maker stopped working. Issue was the upper door read switch was not in place behind the upper cover plate. Positioned the cover plate with the read switch in position and verified both fresh food and freezer compartments both cycled lights on and off along with fans when the doors opened or shut. Verified no errors indicating other issues and placed unit in max ice function. Educated customer on the issue and advised them to call us if there are continuing issue after 12 hours.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Overland Park, KS 66213
Eric
Job Details:
11/16/2023
Customer states unit still leaking ran visual support recommended to lean back unit as much as possible to fix water sitting at front of unit; dspstn on spec-tagged invntry: 1 DD82-01988A SEAL KIT
We serviced a
LG MICROWAVE OVEN
Model LMV1764ST
Near Overland Park, KS 66211
Eric
Job Details:
11/16/2023
Customer states unit heats for several seconds then stops heating still countdown found short in display panel that shut unit off except for timer. Quoted customer declined collect service call; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT
We serviced a
WHIRLPOOL DRYER
Model WGD97HEDW0
Near Des Moines, IA 50313
Alex
Job Details:
11/16/2023
Return with parts. Replaced main board and tested. Collected remaining balance. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA
Near Omaha, NE 68106
Kelvin
Job Details:
11/16/2023
"Customer states unit is not making ice. Inspected unit, found icemaker is froze up and will need replaced. Removed tray, icemaker, auger. Sealed unit with 3140 inside and out. Verified drain is clear. Installed new auger, icemaker and tray. Installed new pcb. Icemaker rakes and fills, operating properly. Covered by manufacturer warranty, job complete.; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE"
We serviced a
GE REFRIGERATOR
Model GFE26JYMTFFS
Near Maxwell, IA 50161
Dillon
Job Details:
11/16/2023
"Found that the compressor has failed, will need to return with correct compressor; ordrng 1 WR87X43267 (Comp dsm)"
We serviced a
GE MICROWAVE OVEN
Model JVM6175SF1SS
Near Leavenworth, KS 66048
Chance
Job Details:
11/16/2023
"Customer states unit will not run. Replaced main PCB in unit. Tested unit, unit is functioning properly and heating correctly. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Lincoln, NE 68522
Ali
Job Details:
11/16/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled. Ali! ; dspstn on spec-tagged invntry: 1 DA82-02704A ICEMKR UPDATE , used 1 DA97-12540G (AUGER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Omaha, NE 68136
Derek
Job Details:
11/16/2023
"Inspected machine. Freezer is -2 degrees and fresh food zone is 39-42. Both zones are actively running. Upper ice maker had a full bin of ice and appears to be working properly. Checked lower ice maker and found ejector fingers jammed. Freed fingers and allowed harvest to occur. After 3 co plate revolutions, harvest has not stopped and water has not filled the mold. Jumped L to V and verified valve works and dispenses water into the mold. Lower ice maker will need to be replaced. Looked at rest of fridge and found deli harness broken, causing controls to not work properly for that area. Provided quote for new ice maker and new harness. Customer approved. Will get parts on order and will return next week for installation. Job is not complete. ; ordrng 1 W11170612 (Deli harness) and 1 W10886939 (Ice maker), dspstn on spec-tagged invntry: 1 WX08X10006 WTR LINE 8' PEX"
We serviced a
GE DISHWASHER
Model GSD5560G03SS
Near Omaha, NE 68135
Derek
Job Details:
11/16/2023
"Customer states that dishwasher is filling with water even when it is not in use. Has had water overflow the machine and leak onto the floor. Inspected dishwasher, which has not been used in a week, and found sump fully filled with water. Started cycle and unit begins filling. Canceled cycle and unit drains out completely. Checked fill flume on side of tub and water is actively leaking into the machine. Fill valve has failed. Removed kick panel and started cycle. Water begins leaking under the dishwasher during fill portions of the cycle. Valve and bottom portion of fill hose are dry, and water seems to be originating around the fill flume on the tub. Uninstalled machine to check hose attachment point. Fill flume that is molded into the side of the tub is cracked and leaking. Crack is located in an area that can not be repaired with epoxy or glue. Showed customer issue and customer understands that machine can not be repaired as the tub is physically damaged. Job is complete. ; dspstn on spec-tagged invntry: 1 WD24X10018 PISTON & NUT and 1 WD26X10013 MOTOR/PUMP ASSY"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Olathe, KS 66061
Nate
Job Details:
11/16/2023
"Customer states the ice maker froze over and stopped producing ice. Replaced ice maker, ice bucket, main PCB, and heated drain tube. Installed silicone, y-clips and set fill tube correctly. Ran tests and everything is now working. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 2 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
ZEPHYR RANGE HOOD
Model n/a
Near Grimes, IA 50111
Mike
Job Details:
11/16/2023
Hood will randomly turn on and change speed all on its own. Will need to replace the user interface to repair. ; ordrng 1 11000072 (User interface)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAEWW/AA
Near Des Moines, IA 50310
David M.
Job Details:
11/16/2023
"Ice maker was completely frozen over and not making ice. Steamed out ice room, cleared auger fan of ice, and dried room. No sign of water leakage from ice room lining. Replaced ice maker, bucket, main PCB, and drain tube heater. Also updated defrost. Tested ice maker, and unit cycled correctly.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FFMV1645TW
Near Omaha, NE 68134
Mark F
Job Details:
11/16/2023
Customer states unit doesnt turn on. Removed front panel and found fuse blown.; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT
We serviced a
LG REFRIGERATOR
Model LRFXC2606S.ASTCNA0
Near Ankeny, IA 50023
Mike
Job Details:
11/16/2023
Cannot adjust leveler for right door to get them level. Need to order hinge assembly.; ordrng 1 Aeh36821909 (Hinge assembly dm) and 1 Ajc68689632 (Stopper dm) and 1 Mhu38218908 (Spanned wrench dm)
We serviced a
SAMSUNG REFRIGERATOR
Model RF24BB6200QLAA
Near Des Moines, IA 50312
David M.
Job Details:
11/16/2023
"Everything is revolving around water pressure. Took a video of the auto fill pitcher and it is just a trickle going in. Ice makers are also not filling trays completely. Going to replace filter, and possibly filter case assembly. Unit is also connected to a reverse osmosis. That system was running the whole time I was on the job. However, last time I did disconnect the supply to the fridge and it looked like good pressure.; ordrng 1 Da97-21261k (Case water filter) and 1 Da97-23063a (Filter), dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) and 1 DA97-21256C TUBE (NUGGET)"
We serviced a
KITCHENAID DISHWASHER
Model KUDIO1FLSS3
Near Omaha, NE 68114
Mark F
Job Details:
11/16/2023
Customer states door drops. Both hinge ropes were broke. Installed new. Unit operating properly.
We serviced a
GE REFRIGERATOR
Model GFE26JMMKFES
Near Huxley, IA 50124
Dillon
Job Details:
11/16/2023
Returned with parts. Found that after I swapped out the water valve. That machine is operating properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Omaha, NE 68114
Hunter
Job Details:
11/16/2023
"Customer states unit is not dispensing water. Found fault in unit dispenser valve. Customer also mentions pour water pressure to unit. Recommend replacing unit water inlet valve. Customer approved replacing both valves. Installed new valves and unit is now operating properly. Job complete, balance collected on prior visit Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 WPW10341329 VLV , pckd up 1 10865826 (Inlet valve)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201WW/AA
Near Omaha, NE 68136
Brandon
Job Details:
11/16/2023
"Unit is making ice and freezing in the freezer but its luke warm in the fridge. Temps are 1 and 63 degrees currently. Unit has a faulty evap fan. Unit needs a new evap cover assembly to fix. Ordered part and scheduled return. ; ordrng 1 DA97-21002A (Evap cover assy), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
LG RANGE/COOKTOP EL
Model SKSDR480SIS
Near Elkhart, IA 50073
Mike
Job Details:
11/16/2023
"Installed new induction assembly. Tested unit and it is functioning properly. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"
We serviced a
WOLF MICROWAVE OVEN
Model SPO30TE/S/TH
Near Omaha, NE 68114
Travis
Job Details:
11/16/2023
States unit is not heating. Pulling 7 amps. Unit has a failed magnetron ; ordrng 1 826348 (Magnetron) and 1 814149 (Diode)
We serviced a
GE REFRIGERATOR
Model GSH25JSXNSS
Near Omaha, NE 68122
Travis
Job Details:
11/16/2023
Customer states unit makes noise when making ice. Inspected unit. Fill cup is solid ice. Turned ice maker on and it began to harvest. Got around to cubes and got jammed up. Removed blockage and unit continued. Filled with very little water. Checked dispenser. Very little flow. Checked water supply. Not getting adequate supply. Suspect low water volume on ice maker is causing unit to jame as cubes dont release properly and get hung up. Will need a plumber to address low water supply.
We serviced a
GE FREEZER
Model FUF14DLRCWW
Near Omaha, NE 68022
Travis
Job Details:
11/16/2023
Unit has locked rotor on compressor. No repair at this time.
We serviced a
GE REFRIGERATOR
Model GFE28GMKDES
Near Lincoln, NE 68528
Ali
Job Details:
11/16/2023
During inspection there was no feedback at the ui. When I wrote the model and serial number to the main pcb the user interface worked. Ice maker filled and water was displaying. After a few minutes it stopped working again. Per GE I checked all the wiring to confirm there wasnt any issue. Unit will need a new main pcb. Once the part has been received office will call to reschedule.; ordrng 1 WR55X38248 (Main pcb)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2315TS0
Near Lincoln, NE 68521
Ali
Job Details:
11/16/2023
During inspection I noticed signs of water leaking from the fill tube. Cycled the ice maker and during the fill it leaked. Pulled the unit and removed the tube. Installed the new assembly and reassembled the unit. Cycles the ice maker and there was no signs of leaks. Unit is now operating properly. Ali!
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Garland, NE 68360
Ali
Job Details:
11/16/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled. Ali! ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE and 1 DA97-20156B ICE BCKT ASM"
We serviced a
MAYTAG REFRIGERATOR
Model MF12269DRM01
Near Omaha, NE 68130
Mike F
Job Details:
11/16/2023
"Customer states needs gasket replaced and water is getting into bottom of ice bucket and it wont dispense. Found ice maker failing to eject all ice cubes. Quoted for new ice maker and gasket. Customer approved. Replaced gasket, returning 11/20 to replace ice maker. Payment collected.; ordrng 1 W10882923 (Ice maker)"
We serviced a
ZEPHYR RANGEHOOD
Model AK9246BS
Near Douglas, NE 68022
Mike F
Job Details:
11/16/2023
"Customer states buzzing when lights are off. Tech could hear buzzing. Removed front panel and adjusted wires, buzzing remained. Replaced control. Buzzing noise has stopped and hoods are operating as they should."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADs2
Near Bennington, NE 68007
Mike F
Job Details:
11/16/2023
"Customer states upper wash arm is not spinning. Found spray arm clogged with debris, cleared debris and tested. Dishwasher is working as it should. Service call collected."
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Bennington, NE 68007
Mike F
Job Details:
11/16/2023
"Customer states dishwasher is tripping the breaker. Found failed drain pump and wash motor. Quoted for drain pump, wash motor and main control. Customer to purchase new dishwasher. Service call collected."
We serviced a
WHIRLPOOL DRYER
Model WGD9400VE0
Near Omaha, NE 68157
Mark F
Job Details:
11/16/2023
"Customer states dryer doesnt turn on, and gives f01 error. Errors for control failure. Removed top and started unit. Could hear board click, hum, then shut off. Needs new PCB.; ordrd 1 WPW10174745 (Pcb)"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW00
Near Gretna, NE 68028
Shannon
Job Details:
11/16/2023
Inspect unit evap frozen over put into diag mode all passed put into forced defrost mode heater turning on recommend board for repair not stocked in town ; ordrng 1 W11382528 (Box kit) and 1 Wpw10383615 (Thermister) and 1 Wpw10384183 (Sensor)
We serviced a
GE DISHWASHER
Model GDF630PSM0SS
Near Bennington, NE 68007
Shannon
Job Details:
11/16/2023
Inspect unit has communication issue with control board wont wake up has updated board available per nufi diagnostic test not stocked in town customer to think about
We serviced a
WHIRLPOOL DUET DRYER
Model Wed9270xw2
Near Omaha, NE 68164
Shannon
Job Details:
11/16/2023
Element failed replace with new test ok
We serviced a
GE DISHWASHER
Model GDT665SMN0ES
Near Omaha, NE 68135
Derek
Job Details:
11/16/2023
"Customer states that unit won't run. Arrived and foybd dishwasher overflowing and leaking onto the floor. Opened door and water level is above flood stage. Fill valve is weeping and water is slowly filling machine. User interface is unresponsive and will not power on to allow selections. Cycled power and no operations will occur. Connected newfi and newfi is able to communicate to pcbs. Ran tests and found drain system not working properly. Pump is energized but won't empty water. Multiple failures have occurred. Fill valve, drain pump, and user interface need replaced at this time. Provided quote to customer whom declined. Customer would like to attempt repairs himself before replacing machine. Job is complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Kansas City, MO 64113
Eric
Job Details:
11/16/2023
"Customer states ice maker doesnt make ice, tested unit found ice maker getting voltage and harvesting but not calling for water forced unit to call for water ice maker mold has crack and started leaking replaced ice maker unit harvested and called for water on own without being forced"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMC50522AS1
Near Lenexa, KS 66220
Austin
Job Details:
11/16/2023
Customer states unit is running when door is open. Replaced door switch. ; dspstn on spec-tagged invntry: 1 28QBP0496 SWITCH 1/4 SPDT
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Waverly, NE 68462
Ali
Job Details:
11/16/2023
"During inspection I ran a diagnostic test via hass. Unit was displaying a sub pcb error code. Unit would have abnormal feedback at the user interface which is controlled by the sub pcb. Unit will need the user interface assembly. Scheduled to return with parts Tuesday between 1-3. Ali! ; ordrng 1 DD97-00590E (CONTROL - ELECTRONIC DISPLAY), dspstn on spec-tagged invntry: 1 DC62-30314L VLV"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
