We serviced a
SAMSUNG OVENS ELECTRIC
Model NV51K6650SS/AA
Near Lenexa, KS 66227
Chance
Job Details: 10/25/2023
Customer states units trim is popping out. Inspected unit and found it was due to the slot not being big enough for the trim causing it to bow out. If you remove trim its fine but when its in slot the pressure causes it to bow out. Reccomended 3m tape. Job complete.
We serviced a
LG REFRIGERATOR
Model LFDS22520S.ASTCNA0
Near Lenexa, KS 66215
Chance
Job Details: 10/25/2023
Customer states unit is not producing ice. Unit will need new water valve. ; ordrng 1 AJU73672505 (Water valve (KC))
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AW0
Near Kansas City, KS 66103
Chance
Job Details: 10/25/2023
Customer states water was coming from ice tray. Inspected unit and found fill tube was slightly misplaced causing water to flow out. Repositioned fill tube into proper seating. Tested unit, unit is functioning properly with no issues. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Shawnee, KS 66218
Chance
Job Details: 10/25/2023
Customer states unit is not producing ice. Inspected unit and found ice maker frozen over. Thawed all ice and removed ice maker and auger in unit. Inspected y clips and Cleaned out ice room and sealed it with RTV. Installed auger and new ice maker. Put unit in extended defrost. Tested unit, unit is cycling properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02698A ICEMKR UPDATE , and 1 DA97-14504C ICE BCKT
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WOS72EC0HS20
Near Lincoln, NE 68520
Derek F
Job Details: 10/25/2023
Upon inspection the oven would preheat but stop heating during a cycle. I first preheated the oven to 350 and observed the temperature with my meter. The oven was correct in temperature and properly maintained it while I observed. The main control is having a communication error after multiple bake cycles. I then removed power and replaced the main control. The oven is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
WOLF RANGE/COOKTOP GS
Model DF484CG
Near Platte Woods, MO 64151
Eric
Job Details: 10/25/2023
Replaced oven relay board old one had burnt relay and replaced oven control board did not need 1 oven relay board did not install
We serviced a
SAMSUNG WASHER
Model WA52A5500AW/US
Near Des Moines, IA 50312
Jose
Job Details: 10/25/2023
Communication error, replaced main control board and issue was fixed. Ran diagnostics and passed. Job complete
We serviced a
BOSCH REFRIGERATOR
Model B21CL80SNS/01
Near Leawood, KS 66209
Christopher
Job Details: 10/25/2023
Inspected the unit and verified the issue found the ff evap thermistor out of range. Ordering thermistor. Customer declined service and will make the repair themselves. Said he will be calling in to discuss pricing.
We serviced a
MAYTAG RANGE/COOKTOP EL
Model MER7700LZ
Near Kansas City, MO 64157
Chance
Job Details: 10/25/2023
Customer states units burners are always on high and never on low even when set to low as well as one of the burners not functioning. Replaced burner that was not functioning and replaced all switches in unit. Tested unit, unit is functioning properly. Job complete.
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Council Bluffs, IA 51501
Hunter
Job Details: 10/25/2023
Customer states unit is stuck in demo mode. Tech was able to remove unit from demo mode. However, unit is still not cooling. Ran unit through testing and found unit in need of sealed system repair. Submitting report to warranty company to get authorization. Thank you, from your Hometown Hero, Hunter!; O-emld tckt
We serviced a
LG REFRIGERATOR
Model SRSXB2622S.ASTCNA1
Near Raymore, MO 64083
Christopher
Job Details: 10/25/2023
Installed panel and checks okay. Took pictures of the old panel
We serviced a
BOSCH REFRIGERATOR
Model B36FD50SNS/01
Near Des Moines, IA 50314
Mike
Job Details: 10/25/2023
Unit is tripping remote gfi. Cannot find the gfi customer is contacting contractor to find where it is at.fridge tripped it about 30 seconds after the compressor came in. Issue is likely with it being on a grid circuit as the contractor did plug it into another outlet not on a gfi circuit. Supposedly didnt cool even when on the non gfi circuit but unsure of how long it was allowed to run before checking temps. Got ahold of contractor and found the dead front outlet near the north mechanical room breaker panel. Plugged fridge into a non gfci protected outlet and unit stays running. Let unit run for 10 min and it started to blow cold air. Allow unit to run untouched for 24 hours and then check to see if unit is getting cold. Job complete.
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WOC95EC0AS02
Near Overland Park, KS 66214
Nate
Job Details: 10/25/2023
Customer states the blower fan on the oven has stopped. Needs new blower fan motor assembly.; ordrng 1 WPW10661038 (BLOWER MOTOR)
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near La Vista, NE 68128
Mike C
Job Details: 10/25/2023
Install parts as previously diagnosed. Unit is now working as designed. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Waukee, IA 50263
Jose
Job Details: 10/25/2023
Customer states that the unit had ice build up. Unit had c39 error code for the ice maker. Did the ice maker repair kit. Unit is now working properly. Job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT
We serviced a
WOLF RANGE/COOKTOP GS
Model SRT484DG-LP
Near Pleasant Hill, IA 50327
Alex
Job Details: 10/25/2023
Return with parts. Replaced burner assembly, electrode and cap. Turned burner on high for a few minutes and no traces of oil. Job complete.
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6711SS/AA
Near Norwalk, IA 50211
David M.
Job Details: 10/25/2023
Unit has communication error between main PCB and user interface. Chip on main PCB is bad and main PCB will need replaced.
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070US/AA
Near Lincoln, NE 68507
Ali
Job Details: 10/25/2023
During inspection unit would not fill. Pulled the unit utilizing my floor protection and gained access to the door harness. Found the broken neutral in the door and repaired the wire. Reassembled the unit and ran a diagnostic test via hass. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN
We serviced a
SAMSUNG WASHER
Model WF448AAP/XAA
Near Lincoln, NE 68521
Derek F
Job Details: 10/25/2023
Upon inspection the washer had been giving an error code for a temperature sensor failure. I first gained access to the sensor and took a resistance reading. The temp sensor was within spec on resistance. I then inspected the wiring harness for any breaks or tears. I found no issues with the wiring harness. The main control is having issue getting readings from the sensor. The main control is NLA and the repair cant be completed.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
MAYTAG RANGE/COOKTOP GS
Model MER7700LZ
Near Kansas City, MO 64157
Chance
Job Details: 10/25/2023
Customer states units burners are always on high and never on low even when set to low as well as one of the burners not functioning. Replaced burner that was not functioning and replaced all switches in unit. Tested unit, unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Kansas City, MO 64151
Chance
Job Details: 10/25/2023
Customer states unit is not draining every 3-5 cycles but otherwise is working fine. Inspected unit and found high loop not installed properly. Fixed high loop under sink and removed a piece of food from filter housing. Tested unit, unit is functioning properly. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFFU16F2VW
Near Bellevue, NE 68123
Kyle
Job Details: 10/25/2023
Customer states unit is not cooling properly. Inspected unit found sealed system issue. Unit will need compressor and evaporator customer does not want to repair unit. Job complete
We serviced a
GE REFRIGERATOR
Model GSE25HMHKHES
Near Omaha, NE 68117
Kyle
Job Details: 10/25/2023
Customer states water dispenses very slow and ice cubes are hollow. Found water shutoff valve was not open all the way causing low pressure. Opened valve all the way unit tests ok. Job complete
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near Overland Park, KS 66210
Eric
Job Details: 10/25/2023
Replaced top cover tested unit now working all function fill agitate drain spin
We serviced a
SAMSUNG WASHER
Model WF45R6100A
Near Olathe, KS 66062
Eric
Job Details: 10/25/2023
Customer states unit doesnt drain found drain pump getting voltage but not working replaced pump unit now draining
We serviced a
SAMSUNG REFRIGERATOR
Model RF23BB8600QLAA
Near Olathe, KS 66061
Eric
Job Details: 10/25/2023
Customer states large ice maker doesnt make ice already had ice maker replaced checked ice maker found frosted up freezer door is hard to push closed causing door to not seal properly creating frost ice maker basil arm froze and wont move wont harvest ice cleared ice unit harvested ordered new rails for freezer door.; ordrng 1 DA97-21688A (Rail left) and 1 DA97-21686A (Rail right), dspstn on spec-tagged invntry: 1 DA97-21256C TUBE (NUGGET) and 1 DA97-22162A ICEMKR (CUBE)
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA
Near Olathe, KS 66062
Eric
Job Details: 10/25/2023
Customer states unit makes loud noise and ice maker doesnt work found ice room frozen and ice room fan covered in ice Dethawed ice room replaced ice maker, drain tube, silicone and ice bucket tested unit harvested called for water ran Hass OQC unit passed noise coming from freezer fan ordered evap cover fan blades are damaged; ordrng 1 DA97-21002A (Evap cover), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
SAMSUNG DRYER
Model DVE53BB8900DA3
Near Olathe, KS 66061
Nate
Job Details: 10/25/2023
Customer states that clothing strap wrapped up around non-flush steam nozzle and ripped it off the rear bulkhead. Need new nozzle assembly. ; ordrng 1 DC97-16919B (Steam nozzle assembly (KC))
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WMH76719CZ2
Near Overland Park, KS 66221
Eric
Job Details: 10/25/2023
Customer state unit doesnt power on said having issues with switches replaced fuse and interlock per bulletin tested unit now powering on and heating; dspstn on spec-tagged invntry: 2 WPM0805101 FUSE,20AMP
We serviced a
GE DRYER
Model GTD42EASJ0WW
Near Seward, NE 68434
Derek F
Job Details: 10/25/2023
Upon inspection the dryer was not heating during cycles. I first disconnected power and gained access to the cabinet. I then removed the old main wiring harness and installed the new one. I then reassembled the unit and rerouted the drum light wire harness. Finally, I ran a test cycle and the dryer is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
LG REFRIGERATOR
Model LMXS28626D/00
Near Omaha, NE 68022
Brandon
Job Details: 10/25/2023
Replaced comp and dryer. Unit at 1 and 91 psi final pressures. Unit is back cooling and working properly. Give unit 24 hours to cool and stabilize temperatures before use. ; dspstn on spec-tagged invntry: 1 ADL73762013 EVAP
We serviced a
SAMSUNG WASHER
Model WV60M9900AV
Near Omaha, NE 68130
Brandon
Job Details: 10/25/2023
Verified unit is no longer leaking and all functions were still working properly. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US3A
Near Omaha, NE 68130
Brandon
Job Details: 10/25/2023
Motor would energize but would not function. Found failed motor assembly. Replaced and tested, unit is back working as intended. ; dspstn on spec-tagged invntry: 1 A00126401 PUMP ASSEMBLY
We serviced a
ZEPHYR RANGEHOOD
Model ZSA-E30DS
Near Omaha, NE 68134
Travis
Job Details: 10/25/2023
Replaced main pcb and capacitor. Unit is now operating properly.
We serviced a
SAMSUNG WASHER
Model WA50M7450AP
Near Urbandale, IA 50323
David M.
Job Details: 10/25/2023
Unit is giving 8c2 error for mems sensor and will not spin out even though load is balanced. Ran test spin with weights equally distributed and gave error. Reseated wire harness at mems sensor and ran test spin on low with previous load and error reoccured at 1 minute again.; ordrng 1 DC93-00278B (Mems sensor) and 1 DC92-02003A (Assy main pcb), dspstn on spec-tagged invntry: 4 DC97-18610F DAMPER (NEED GREASE)
We serviced a
GE REFRIGERATOR
Model CFE28TP2MS1
Near Slater, IA 50244
Dillon
Job Details: 10/25/2023
Found that the door switches are bad again. Will need to return with parts. ; ordrng 1 WR23X29162 (Ds right dsm) and 1 WR23X29161 (Ds left dsm) and 1 WR55X30527 (Humidity board dsm) and 1 WR23X10777 (Harness door dsm) and 1 WR23X29156 (Ds harness dsm) and 1 WR17X20164 (Hinge cover dsm)
We serviced a
SAMSUNG REFRIGERATOR
Model 0ARS4BBJ800567M
Near Des Moines, IA 50320
Mike
Job Details: 10/25/2023
Freezer is 3 fridge is 48-53. Have a 22e fridge fan error, and 25e fridge defrost error. There is frost coming out of the evaporator cover, and cover is bulging out from frost buildup up behind cover, and water pooling under the crisper drawer. Unit will need new evaporator cover, defrost sensor, and water leakage kit to repair. ; dspstn on spec-tagged invntry: 1 DA97-12609C COVER-EVAP , used 1 DA32-00006S (SENSOR TEMP), and 1 DA82-01415A (WATER LEAKAGE KIT) from stock
We serviced a
SUB ZERO REFRIGERATOR
Model CL4250UFD/O
Near Des Moines, IA 50321
Mike
Job Details: 10/25/2023
Replaced upper right crisper support and made adjustments to center divider. Upper right drawer now opening smoothly.
We serviced a
LG REFRIGERATOR
Model LFX28968SW/04
Near Omaha, NE 68135
Brandon
Job Details: 10/25/2023
49 degrees in freezer, 55 in the fresh food section. Customer said it was also leaking from the freezer, can confirm as there is water inside the bottom of the freezer. Checked evaporator and there is no frost pattern. Unit has an inefficient compressor. Unit needs a new sealed system. ; dspstn on spec-tagged invntry: 1 TCA36811415 R600 (OLD TCA36811409)
We serviced a
CRITERION FREEZER
Model CUF21M1W
Near Omaha, NE 68138
Brandon
Job Details: 10/25/2023
Thermistor reading on defrost heater way out of spec and defrost heater itself showing signs of failure. Replaced and tested unit. Unit is back working as intended!
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model PCWM3080AF
Near Waukee, IA 50263
Jose
Job Details: 10/25/2023
Installed new body latches on both sides and the unit started working properly. Job complete ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NS6B
Near Omaha, NE 68106
Jacob
Job Details: 10/25/2023
Customer states unit is not starting. Adjusted door latch.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Norwalk, IA 50211
Jose
Job Details: 10/25/2023
Installed new door harness and that resolved the issue. Ran diagnostics and passed. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6200QLAA
Near Norwalk, IA 50211
Jose
Job Details: 10/25/2023
Unit has been replaced by Nebraska furniture mart. Dysfunctional unit has been returned.
We serviced a
KENMORE WASHER
Model 40272900
Near Norwalk, IA 50211
Jose
Job Details: 10/25/2023
Customer states that the unit will leak towards the bottom of the door. Ran a quick cycle and saw no leaks. Checked the door boot and saw there was a lot of build residue along with pet fur. The hole at the bottom of the door boot has a small drain hole that was clogged with fur and wasnt allowing water to drain. Advised customer to clean out door boot and the door itself to see if that fixes his issue.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model fpru19f8wf3
Near Wahoo, NE 68066
Derek
Job Details: 10/25/2023
Arrived at brand new build and found twin units installed in the kitchen. Fridge is shut off at the breaker. Resupplied power and monitored operation. Fans and compressor are running but no cooling is occurring. Pulled machines and found all refrigerant has leaked out of unit. Pressurized system with 200psi of nitrogen and found substantial leak occurring on the fresh food evaporator lokring refitting. Aluminum lines appear to be physically damaged. Will need to order sealed system rebuild parts for repair. Job is not complete. ; ordrng 1 5303918873 (Evaporator kit) and 1 5304530136 (Compressor) and 1 A19676501 (Drier)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Bellevue, NE 68123
Kyle
Job Details: 10/25/2023
Customer states unit will not finish cycle and displays e3 error. This is abnormal spin error and sets if tub contacts out of balance switch several times in cycle. Tested unit with load of towels. Found tub spins fine and does not go out of balance. Took unit apart and found out of balance switch was very close to tub. Adjusted switch unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR
Near La Vista, NE 68128
Kyle
Job Details: 10/25/2023
Customer states water is building up in bottom of fridge section again. Inspected unit drain is clear no ice buildup in evap. Water is leaking through insulation there is no way to fix this. Job complete ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , 1 DA97-12609C COVER-EVAP , and 1 TJ90SH502 DRAIN HTR * SH502
We serviced a
LG REFRIGERATOR
Model LSXS26366S.ASTCNA0
Near Omaha, NE 68154
Travis
Job Details: 10/25/2023
Found leak on refrigerant line. Repaired leak. Pressure tested with nitrogen. Vacuumed and recharged unit.
We serviced a
U-LINE ICEMAKERS - GRID
Model UHNB315-IS01A
Near Omaha, NE 68132
Mark
Job Details: 10/25/2023
Cleaned off leak sensors and removed clamp from ice discharge hose Unit continues running and errors out for auger motor failure
We serviced a
DCS RANGE PRO HOOD
Model VS48
Near Waterloo, NE 68069
Travis
Job Details: 10/25/2023
Tech was assigned as a helper;
We serviced a
LG WASHER
Model WT7300CV
Near Lee's Summit, MO 64081
Nate
Job Details: 10/25/2023
Customer states the washer controls dont always work. Issue is with display control UI board. Need to order correct part. Will close current ticket and Square Trade will open new ticket with new part needed shipped to customer.
We serviced a
LG REFRIGERATOR
Model LRFXC2416S
Near Bellevue, NE 68005
Kyle
Job Details: 10/25/2023
Returned with part replaced door handle. Customer said they are also noticing alot of frost buildup in freezer. Found door rails were not aligned properly causing right side of door to not close properly. Removed door cleared frost buildup and reinstalled door properly. Unit tests ok. Job complete
We serviced a
LG REFRIGERATOR
Model LRMDS3006S.ASTCNA0
Near Omaha, NE 68130
Derek
Job Details: 10/25/2023
Customer states that the lower craft ice maker has stopped working. Has had it repaired multiple times in the last two years. Tech removed craft ice assembly and found the mold ajar and not closing properly. No ice is jammed up and no interference is seen which would have caused issue. Checked parts number and found that this craft ice maker is an outdated style produced in 07/2022. Provided quote to customer for newer part number produced in 10/2023 and customer approved. Customer has an extended warranty and will submit for reimbursement. Tech installed new ice maker and ran self test. Ice maker harvests, refills with water, and works properly. Checked settings and customer prefers to have 6 cubes made per day. Job is complete. ; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR
We serviced a
SUB ZERO FREEZER
Model 642/S3
Near Omaha, NE 68130
Travis
Job Details: 10/25/2023
Customer states freezer is not cooling. 77 in freezer and 38 in fresh food section. 24 for defrost under heat and 40 for freezer compressor excessive runtime are on display. Compressor and fan is off for freezer. Entered manual activation mode. No power coming from board to compressor or fan. Unit has a failed main pcb. Will order. ; ordrng 1 4204380 (Main pcb)
We serviced a
SAMSUNG WASHER
Model WF209ANW/XAA
Near Omaha, NE 68116
Shannon
Job Details: 10/24/2023
Unit full of water wont drain pump has failed gave est to repair customer ok replace drain pump test ok ; dspstn on spec-tagged invntry: 1 DC31-00054A DRN PMP MTR and 1 DC64-00519B LATCH WP8182634
We serviced a
GE DISHWASHER
Model GDT655SGJ2BB
Near Omaha, NE 68114
Mark F
Job Details: 10/24/2023
Customer states unit is not powering on. Dropped PCB cover and found solid LED on board. Unit has a failed user interface board.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Omaha, NE 68130
Koby
Job Details: 10/24/2023
Customer states unit is leaking. Inspected unit and found F3E2 (inlet thermistor shorted) code stored and unit is leaking from inlet valve. Water from inlet shorted the thermistor. Recommend replacement of inlet valve. ; ordrng 1 W11165546 (Valve)
We serviced a
LG DRYER
Model DLEX5780WE
Near Omaha, NE 68116
Shannon
Job Details: 10/24/2023
Replace both front drum rollers as a kit test ok ; used 1 Agm75510755 (Roller kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM10
Near Omaha, NE 68130
Derek
Job Details: 10/24/2023
Customwr states that both zones are warm and that the ice maker has stopped working properly. Fresh food is 55 or warmer and freezer is upper single digits. System is actively running. Checked fresh food and found lack of upper evaporator, confirming single cooling zone inside machine. Disassembled freezer and found heavy ice and frost accumulation. Multiple parts are broken and installed incorrectly. Removed evaporator cover while in defrost and found 120vac supplied to defrost circuit, but bimetal has failed. Tapped on bimetal and 3.6a is now consumed and heater is energized. Machine will need freezer harness assembly to repair issues. Provided quote for immediate defrost issue. Customer asked for a discount and tech offered discounted rate. Customer allowed new quote. Will order part and return for repair. Job is not complete. ; ordrng 1 WPW10514110 (Harness&evap asm)
We serviced a
WHIRLPOOL DISHWASHER
Model wdta50sahz0
Near Omaha, NE 68144
Brandon
Job Details: 10/24/2023
Tested unit and it fills, drains and is having issues pumping water through the unit. Unit needs a new sump. Replaced and tested. Unit is now working as intended!
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Papillion, NE 68046
Jacob
Job Details: 10/24/2023
Customer states unit is giving a 5C error. Unit will need a new drain pump
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Bellevue, NE 68123
Jacob
Job Details: 10/24/2023
Customer states unit is not operating properly. Installed new wash motor and main board.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gretna, NE 68028
Koby
Job Details: 10/24/2023
Customer states unit is tripping breaker. Found that unit is on an AFCI/GFCI combination breaker. Appliances nuisance trip that style of breaker. Recommend customer has an electrician swap the breaker with a standard breaker. Ran diagnostic cycle, all functions operate properly. Job complete.
We serviced a
WHIRLPOOL DUET WASHER
Model WFW94HEXW2
Near Springfield, NE 68059
Brandon
Job Details: 10/24/2023
Unit worked for about several cycles before noticing it leaking. No error codes present or stored on unit. Started diagnostic cycle to look for the leak complaint. Noticed tiny water leak from filter housing. Found debris stuck between filter and housing gasket. Cleaned gasket and housing to ensure a proper seal. Tested unit and its back working properly.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061US/AA
Near Waukee, IA 50263
Alex
Job Details: 10/24/2023
Customer compliant is that unit is always running. Customer states unit is not draining. Turned power on and unit just drains without removing water. House is brand new. Found drain plug on garbage disposal has not been knocked out. Knocked out drain plug and drained unit. Connected to hass and ran overall diagnostic on unit. Unit passed without issue. Sent report off to Samsung. Job complete.; dspstn on spec-tagged invntry: 1 DC62-30314L VLV
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Kansas City, MO 64114
Nate
Job Details: 10/24/2023
Customer states the dishwasher stopped run and he cleared the drain line. Verified no issues in test mode and no errors were present. Drain pump, wash pump, fan, water valve, and dispenser were working good. Installed high loop in drain line and educated customer on use. NDF; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW
We serviced a
SAMSUNG OVENS GAS
Model NX58F5300SS
Near Omaha, NE 68111
Mark
Job Details: 10/24/2023
Customer states unit top burners wont shut off or turn, valves on right side need replaced. Customer going to replace unit
We serviced a
GE CAFE RANGE/COOKTOP EL
Model CGU366P2T1S1
Near Norwalk, IA 50211
David M.
Job Details: 10/24/2023
Switch wire harness is intermittently keeping the spark module engaged.Office will schedule when parts are on hand.; ordrng 1 WB18X39323 (Switch wire harness)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF
Near Norwalk, IA 50211
David M.
Job Details: 10/24/2023
Replaced doors on both fridge and freezer. Doors were shipped to customer.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19CB704112AA
Near Des Moines, IA 50315
David M.
Job Details: 10/24/2023
Unit was not heating. Pulling 16 amps. Pulled unit and found magnetron cracked in 2 spots. Replaced magnetron and unit now heats.; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM
We serviced a
LG WASHER
Model WD100CB.ABLEEUS
Near Bellevue, NE 68005
Jacob
Job Details: 10/24/2023
Customer states lid assembly is broken. Will need to order parts. ; ordrng 1 AFG73309718 (Lid assembly)
We serviced a
GE REFRIGERATOR
Model ZWE23NSTBSS
Near Lincoln, NE 68523
Derek F
Job Details: 10/24/2023
Upon inspection the refrigerator had trouble with the freezer drawer not closing all the way. I noticed that the upper freezer drawer is getting caught and stopping the door about half an inch open. When the upper drawer is removed the door closes with no issue. I will return with a new upper freezer drawer to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 WR32X26450 (Freezer drawer and rails)
We serviced a
LG REFRIGERATOR
Model LUPXC2386N.AGRCNA0
Near Van Meter, IA 50261
Alex
Job Details: 10/24/2023
Return with parts. Tapped system and got 33 in low side and 67 on high side indicating an insufficient compressor. Replaced comp and filter drier. Pressurized system to 200 psi and it held. Leak tested with bubbles with no leaks found. Vacuum system down to 900 microns and vac held. Filled unit with 6.2oz of r134. Ending pressures are 10 on the low and 101 on the high side. Please allow 48hrs for unit to reach temp. Customer can put a meat thermometer in a glass of water and place it in fridge compartment to accurately monitor temps. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Omaha, NE 68130
Brandon
Job Details: 10/24/2023
Found no issues with the unit other than some physical damage to the door, wonder if customer had new disposal that didnt have drain port knocked out? Unit had no errors and when filled with water unit could drain just fine.
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Omaha, NE 68112
Mark
Job Details: 10/24/2023
Customer states unit makes noise and wont unlock, needs board and door latch. ; dspstn on spec-tagged invntry: 1 WPW10253483 LATCH
We serviced a
LG STACK WASH/DRY
Model WKE100HWA
Near Indianola, IA 50125
Alex
Job Details: 10/24/2023
Customer compliant is that dryer is throwing d80 error and washer will not turn on. Found no power at outlet for washer plug in and found breaker half tripped. Reset breaker and unit is powering on. Washer is on a afci breaker. Breaker will need to be changed from afci/gfci breaker to a regular breaker with no afci/gfci. Dryer exhaust tubing is soft flex. LG driers require semi ridged or rigid tubing as it will throw blockage codes if it is soft flex. Spoke with units dealer and changed out the tubing on back of unit to semi ridged. Tested dryer and dryer is now operational. ; used 1 4396010RP (6FT SCVENT) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Des Moines, IA 50320
Alex
Job Details: 10/24/2023
Customer compliant is that water is freezing under crisper drawer and that center moulin is not closing. Found ice under crisper drawer and the flipper moulin is broken on top, not allowing fridge door to fully close. Removed evap cover and found water leakage kit has already been completed and no ice buildup is in drain pan under evap. Unit will need a water case assembly and French door flipper. Samsung will cover water filter case assembly. Ordering water case assembly and will return to complete repair. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT
We serviced a
AMANA DRYER
Model NED4600YQ0
Near Pleasant Hill, IA 50327
Alex
Job Details: 10/24/2023
Customer compliant is that unit is only drying on high heat time dry. Tested unit on timed dry and unit is heating tested it on auto and no heat. Tested orange wire from timer to heater and it has continuity. Checked all tcos and they all have continuity. Tested voltage at timer on timer dry and got 240v. Tested voltage at timer for auto dry settings and for 0v. Unit will need a new timer. Quoted customer for new timer. Customer approved repair. Ordering timer and will return Friday morning to complete repair. ; ordrng 1 W11043389 (Dey - dsm), dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML 1 279838 ELEMENT,DRY , and 1 WP3387134 THERMOSTAT,BIAS
We serviced a
LG WASHER
Model WM3600HWA.ABWEUUS
Near Maxwell, IA 50161
Dillon
Job Details: 10/24/2023
Returned with parts. Found that after I swapped out the main control board that the machine is operating properly. Job complete.
We serviced a
GE REFRIGERATOR
Model n/a
Near Ames, IA 50014
Dillon
Job Details: 10/24/2023
Customer says unit is working and no checking needed
We serviced a
GE MICROWAVE OVEN
Model JT3800SH8SS
Near Ames, IA 50014
Dillon
Job Details: 10/24/2023
Customer stated that the unit is not heating it all. Found that the magnetron magnets have cracked causing the unit not the heat. Found that this machine does not cover the magnatron for 10 years. Informed customer that theres a possibility he could call GE warranty about getting coverage for the part. Customer stated that he would like to do that before excepting repair, job complete. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 1 WPM0805101 FUSE,20AMP
We serviced a
SPEED QUEEN STACK WASH/DRY
Model ATEE9AGP173TW01
Near Gretna, NE 68028
Brandon
Job Details: 10/24/2023
Unit has a locked door and full of water on arrival. Attempted to use the unit and found the breaker off. Turned breaker on and the drain pump started up and drained the water out. Found a small objected wedged into the impeller. Removed and unit started draining right away. Unit is working as intended!
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Gretna, NE 68028
Brandon
Job Details: 10/24/2023
Updated ice maker assembly. Unit is back working as intended! ; dspstn on spec-tagged invntry: 1 DA97-08680G ICE ROUTE *NLA* and 1 DA97-12540G AUGER
We serviced a
SAMSUNG REFRIGERATOR
Model RF23BB860012AA
Near Ankeny, IA 50023
Dillon
Job Details: 10/24/2023
Return the parts. Found that after swapping the right door that the hinges operating properly.
We serviced a
KENMORE REFRIGERATOR
Model 79578763800
Near Ames, IA 50010
Dillon
Job Details: 10/24/2023
Customer stated that the unit was not dispensing water out of the door at the right pressure. Found that the reason this was happening is because the water valve is not opening properly. I then quoted customer to replace, job approved. And then swapped out the water valve and found that the machine is operating properly. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model rf263beaeww/aa
Near Omaha, NE 68127
Kyle
Job Details: 10/24/2023
Customer states ice maker is freezing over and bin stuck. Customer broke ice bin while trying to remove it. Found back of ice maker and auger froze over. Unit will need ice room update and new ice bin customer declined repair. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA
Near Gretna, NE 68028
Kelvin
Job Details: 10/24/2023
Customer states water drips from unit when pressing ice button for ice. Inspected unit, found ice route flap has accumulated debris. Removed debris from flap and face of housing for air tight seal, flap leaks continually. Unit will need ice route replaced, will return with parts when they arrive.; ordrng 1 Da97-13829C (Ice route assembly), dspstn on spec-tagged invntry: 1 DA82-01396A BUCKET ASM LONG W PLATE 1 DA94-02275B PCB , 1 DA97-12540K AUGER , and 1 DA97-19898A DRAIN TUBE W HTR
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHN2750TS3
Near Norwalk, IA 50211
David M.
Job Details: 10/24/2023
Fridge section is not cooling. Put unit into test mode and damper would not open. Ordering new air tower with damper assembly.; ordrng 1 5304508009 (Air tower)
We serviced a
BOSCH DRYER
Model WTG86400UC
Near Overland Park, KS 66204
Christopher
Job Details: 10/24/2023
Inspected the unit and verified the issue found the unit needs a new ui and control. Ordering boards. ; schdld next appmnt for 10/24 TUE !
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Shawnee, KS 66218
Chance
Job Details: 10/24/2023
Customer would like to reschedule to 10oclock tomorrow the 25th; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02698A ICEMKR UPDATE , and 1 DA97-14504C ICE BCKT
We serviced a
LG REFRIGERATOR
Model LLMXS3006S.ASTCNA0
Near Waukee, IA 50263
Dillon
Job Details: 10/24/2023
Customer states at the unit icemaker is making a horrible popping noise. Found that the icemaker itself is the part that has failed. Will need to return with icemaker. ; ordrng 1 ACZ74170502 (Ice maker dsm), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76522101 EVAP , 1 ADL76681401 EVAP , and 1 TCA36811409 R600 CMPRSR
We serviced a
ELECTROLUX HOME LAUNDRY - E
Model ELFG7537AT1
Near Lincoln, NE 68520
Derek F
Job Details: 10/24/2023
Upon inspection the dryer was not drying well, taking multiple cycles to dry clothes. I first tested the unit on a normal cycle and it produced good heat. I then checked the filter and it was free of lint, but the mesh was dirty. I then checked the exhaust at the exterior of the home and noticed reduce airflow. The filter mesh is clogged and not allowing proper airflow from the dryer. I will return with a new filter to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 5304529766 (Filter)
We serviced a
SOUTHBEND RANGE/COOKTOP GS
Model S36D
Near Ankeny, IA 50023
David M.
Job Details: 10/24/2023
Replaced gas safety valve and re-lit all pilot lights.
We serviced a
LG DISHWASHER
Model LDF774WW
Near Ankeny, IA 50023
David M.
Job Details: 10/24/2023
Part was not ordered, and will need to be picked up locally. Will return later this afternoon.; ordrd 1 ABQ73503004 (Drain oump)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB660012AA
Near Papillion, NE 68046
Kyle
Job Details: 10/24/2023
Returned with part replaced filter housing unit tests ok. Job complete
We serviced a
LG WASHER
Model WM4200HWA/01
Near Papillion, NE 68046
Kyle
Job Details: 10/24/2023
Customer states unit is going out of balance. Inspected unit found weak suspension. Will need to replace all 3 shocks #ACV72909503 customer is going to see if she has extended warranty. Job complete
We serviced a
LG RANGE/COOKTOP GS
Model SKSRT360S
Near Glenwood, IA 51534
Kyle
Job Details: 10/24/2023
Returned with lp conversion kit customer will install. Job complete
We serviced a
GE PROFILE REFRIGERATOR
Model PVD28BYNEFS
Near Lincoln, NE 68516
Ali
Job Details: 10/24/2023
Installed new door gasket. Unit is now operating properly. Ali!
We serviced a
LG WASHER
Model WT7305CW
Near Altoona, IA 50009
David M.
Job Details: 10/24/2023
Power button is unresponsive to front panel. Front panel will need replaced. Ordering and scheduling return for Friday Second call.; ordrng 1 AGL76194026 (Front panel assy)