We serviced a
SAMSUNG OVENS ELECTRIC
Model NE58K9500SG
Near Olathe, KS 66061
Chance
Job Details: 11/27/2023
"Customer states unit is making grinding noise. Inspected unit and found it was the fan motor making noise. Replaced fan motor on unit. Tested unit, unit is functioning properly. With no noise. Unit is having outlet issues,same issues present on last visit. It is dropping one leg of 240 so heat will stop working. Played with outlet to show customer that it will heat if outlet is in correct position. Will need electrician to come check outlet. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Olathe, KS 66062
Chance
Job Details: 11/27/2023
Customer states unit is not making ice and has frost build up in freezer. Inspected unit and found gasket was not sealing properly and caused ice maker to frost up and stop working. Replaced ice maker in unit and gasket. Ice maker is cycling properly but gasket is still not sealing. Unit will need new freezer door railings. Follow up scheduled for Friday at 9am. ; ordrng 1 DA97-10595B (Railing right (KC)) and 1 DA97-10594B (Railing left (KC))
We serviced a
GE MICROWAVE OVEN
Model JNM3163RJ5SS
Near Kansas City, KS 66109
Chance
Job Details: 11/27/2023
"Customer states units display is flickering. Inspected unit and found it will need new display. Follow up scheduled for Friday @ 12pm. ; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,20AMP"
We serviced a
FISHER PAYKEL DRYER
Model DEGX2US
Near Parkville, MO 64152
Chance
Job Details: 11/27/2023
"Customer states unit is not producing heat. Inspected unit and found TCO had tripped itself. Reset TCO on unit with resettable button. Tested unit, unit is functioning properly. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near La Vista, NE 68128
Kyle
Job Details: 11/27/2023
Customer states both ice makers are not working. Found top ice maker needs all updates. Bottom ice maker is broken. Defrosted ice room and installed updates. Ordered bottom ice maker will need to schedule return visit. ; ordrng 1 Da97-07603b (Ice maker)
We serviced a
KENMORE WASHER
Model 11026852504
Near Omaha, NE 68107
Kyle
Job Details: 11/27/2023
"Customer states unit not spinning and making strange noise. Found bad motor coupler ordered part; ordrng 1 285753A (MOTOR COUPLING (TO TRANSMISSION)), dspstn on spec-tagged invntry: 1 WP8318084 SWITCH-LID"
We serviced a
GE OVENS ELECTRIC
Model PSB2200NBB01
Near Omaha, NE 68102
Kyle
Job Details: 11/27/2023
Returned with part replaced transformer unit tests ok. Job complete
We serviced a
DACOR OVENS ELECTRIC
Model Mcd2305
Near Omaha, NE 68142
Mike F
Job Details: 11/27/2023
"Return with parts, installed hi limit thermostat for upper and lower oven. Turned both ovens on and tested. Both ovens met preheat temperature, ovens are working as they should. Payment collected at first visit."
We serviced a
KITCHENAID OVENS ELECTRIC
Model KOSE500EBS04
Near Council Bluffs, IA 51503
Hunter
Job Details: 11/27/2023
"Customer states unit is not cooking or heating well. Found fault in unit. CONTROL BOARD. Recommend replacing unit in CONTROL BOARD. Customer approved repair. Install new CONTROL BOARD. The unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
LG RANGE/COOKTOP EL
Model LTE4815BM
Near Council Bluffs, IA 51503
Hunter
Job Details: 11/27/2023
"Customer states that they had a boil over and then all of the burner elements stopped working. Found burn marks all over unit main CONTROL BOARD. Recommend replacing CONTROL BOARD. Customer declined McBears at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Council Bluffs, IA 51501
Hunter
Job Details: 11/27/2023
"Customer states unit banging noise and that unit has a dent on the front. Found unit counterweights had come free unit will need a new counterweight and front panel. Repair is covered by manufacture warranty. Installed new wait in front panel. Unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
SAMSUNG WASHER
Model WA52A5500AC/US
Near Omaha, NE 68111
Kelvin
Job Details: 11/27/2023
"Customer states unit is spinning, very loud grinding noises. Inspected unit, found rotor magnet broke loose, grinding on stator. Unit is also leaking from gear case. Removed original gear case installed new. Unit will need drive assembly replaced. Will return with parts when they arrive. ; ordrng 1 Dc90-00115S (Assembly driving module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Kansas City, MO 64114
Koby
Job Details: 11/27/2023
Customer states unit is not dispensing ice. Inspected unit and found that auger motor is completely seized. Recommend replacement of auger motor.
We serviced a
BERTAZZONI OVENS ELECTRIC
Model M3W0GNA4X5A
Near Kansas City, MO 64131
Koby
Job Details: 11/27/2023
Customer states unit will light and then go out a few seconds later. Disassembled and inspected unit and found that thermocouple is failing. Recommend replacement of thermocouple. ; ordrng 1 508041 (Thermocouple)
We serviced a
GE STACK WASH/DRY
Model PFQ97HSPV0DS
Near Lincoln, NE 68512
Kevin
Job Details: 11/27/2023
Sensor dry showing 0:01 ; ordrng 1 WH22X35724 (UI) and 1 WE04X35682 (Rh sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEM
Near Omaha, NE 68104
Mark F
Job Details: 11/27/2023
Customer states whole unit is warming up and trips breaker. 64* both compartments when arrived. All lights and fans on. Compressor was cold. Unplugged unit and plugged in. Heard one short click on compressor and no start. Used start device from truck stock and tested. Compressor then turned over. Unit had dropped 14* by the time I got everything back together. Please allow 24 hours for unit to return to normal temperatures.; used 1 W10197428 (Start device) from stock
We serviced a
MAYTAG DRYER
Model MED5100DW0
Near Ralston, NE 68127
Jacob
Job Details: 11/27/2023
"Customer states venting is damaged. Installed new venting, job completed"
We serviced a
MAYTAG WASHER
Model PAV2200AWW
Near Lincoln, NE 68506
Derek F
Job Details: 11/27/2023
Upon inspection the washer had been leaking during the drain cycle. I first removed the front panel and inspected the drain pump and hose. Both looked good with no signs of obvious leaks. I then filled the machine with water and attempted to drain it. The washer operated properly and drained as it was supposed to. After a certain volume had drained the water came out of the stand pipe behind the washer. The stand pipe is clogged and not allowing proper drainage to the washer. Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 WP35-6465 PUMP-ASM
We serviced a
GE DISHWASHER
Model PDT845SMJ2ES
Near Lincoln, NE 68506
Derek F
Job Details: 11/27/2023
"Upon inspection the dishwasher would still leak with nothing in it. I ran the unit for 20 minutes and it began to leak in the center of the door. I then removed and split the door. I found the leak was coming from the vent door seal. I will return with a new vent door seal, vent transition piece and vent cover to complete the repair.Thanks for choosing Hometown Hero Appliance Repair. ; ordrng 1 WD08X10092 (Door vent seal) and 1 WD12X23557 (Transition piece) and 1 WD24X20586 (Vent Cover)"
We serviced a
U-LINE REFRIGERATOR
Model U-2075RFS-00
Near Clive, IA 50325
Mike
Job Details: 11/27/2023
Unit is 54* inside. Found the evaporator and fan frozen up due to a defrost issue. Found that the defrost timer is not advancing therefore never going into defrost unit will need new defrost timer to repair.; ordrng 1 80-54564-00 (Defrost timer dm)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPFU19F8WF2
Near Leawood, KS 66206
Travis
Job Details: 11/27/2023
Fill tube is frozen causing back pressure which has caused line to separate in cabinet. Will call Frigidaire tomorrow
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Omaha, NE 68164
Travis
Job Details: 11/25/2023
Customer states unit wont complete cycle and gives 3e code. Motor error fault. Placed unit in spin cycle. Unit completed it. Put in diagnostics. Was able to get code to reappear after multiple tests. Found inverter board is failing. No repair at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Omaha, NE 68022
Travis
Job Details: 11/25/2023
Customer states unit is leaking into basement. Removed toe panel. Insulation and floor are wet. Started cycle. Wishing a couple minutes started dripping from diverter motor. Will need new sump assembly. No repair a this time.
We serviced a
WHIRLPOOL DUET DRYER
Model WED95HEDC0
Near Omaha, NE 68135
Travis
Job Details: 11/25/2023
Customer states unit gives clean vent indicator and shuts down. Ran airflow test. Failed. Went to take venting off back of unit to retest and found it was crushed against wall. Slid unit forward so venting was not crushed and ran retest. Unit passed test. Went outside and had proper airflow.
We serviced a
GE RANGE/COOKTOP GS
Model JB660SEJSS
Near Omaha, NE 68107
Travis
Job Details: 11/25/2023
"Customer states unit will preheat to temp but then not maintain. Put unit on 170 bake cycle and put amp clamp on igniter. It drew 3.7 amps and lit. Heated and shut off. Let cycle 4 more times. Each time igniter would pull 3.5-3.7 amps and light. Shut off and disassembled floor and inspected burner components. Nothing appears damaged. Set to 400 bake cycle and monitored temps and amp draw. Recorded cycles of 448-388, 441-387, 440-390, 446-389, 445-387, 453-390, 447-390, 444-389, 450-388, 453-387. Averages to 417 degrees. Again igniter pulled 3.5-3.7 amps each time. Cannot determine issue at this time."
We serviced a
THERMADOR RANGE/COOKTOP GS
Model PRD486JDGU/12
Near Omaha, NE 68130
Travis
Job Details: 11/25/2023
3 of 4 simmer burners spark when off intermittently. If you wiggle valve they stop. Issues with potentiometers. Explained could also have issues with simmer controllers or spark module. Customer approved replacing all parts. Will order. ; ordrng 1 00619016 (Simmer controller) and 4 12008961 (Spark module)s and 4 00629722 (Potentiometer)s
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111WW/AA
Near Omaha, NE 68164
Shannon
Job Details: 11/24/2023
Inspect unit maker failed gave estimate customer to think about ; dspstn on spec-tagged invntry: 1 DA97-13415B ICEMKR
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Lincoln, NE 68516
Derek F
Job Details: 11/24/2023
Upon inspection the refrigerators ice room had frozen up around the fan on the top of the auger assembly. I steamed out the ice room and found a couple places that were leaking air/water. I removed old silicone and installed new. I then installed a new auger assembly with updated raised drain route. I then reinstalled the ice maker and ran a test cycle. The ice maker is operating properly.Thanks for choosing Hometown Hero Appliance Repair. ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE
We serviced a
GE DRYER
Model GTDP490ED7WS
Near Omaha, NE 68122
Mark F
Job Details: 11/24/2023
Customer states dryer will start and stop as soon as start button is let go. Found broken belt. Installed new. Operating properly.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE63T8111SS/AA
Near Spring Hill, KS 66083
Eric
Job Details: 11/24/2023
Replaced thermocouple tested unit unit now reads temps correctly thermocouple resistance matches temps inside unit
We serviced a
WHIRLPOOL RANGE/COOKTOP GS
Model WFG320M0BS3
Near Omaha, NE 68112
Mark F
Job Details: 11/24/2023
Customer states unit doesnt work on stove top or bake. Control board was flashing when arrived. Control board was non functioning when trying to initiate a setting. Removed rear panel and traced 11V to spark module. Unit has a failed control board.
We serviced a
LG HOME LAUNDRY - E
Model WT7250CW
Near Papillion, NE 68133
Jacob
Job Details: 11/24/2023
Customer states unit is not operating properly. Unit will need a new control board. ; O-emld tckt
We serviced a
THERMADOR OVENS ELECTRIC
Model SEC302BP/01
Near Bellevue, NE 68147
Kyle
Job Details: 11/24/2023
Customer states temps off in both ovens. Tested upper on 350 lower on 400. Checked temps with weighted thermocouple found both ovens within 5* of set temp after preheat. Unit is working properly no problems found. Job complete
We serviced a
JENNAIR OVENS GAS
Model JDS9860AAP
Near Urbandale, IA 50323
Evan
Job Details: 11/24/2023
Customer complaint is that unit is not heating properly. Found that double relay was not closing. Quoted for main PCB replacement.
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model EMOW1911ASA
Near Johnston, IA 50131
David M.
Job Details: 11/24/2023
"Replaced door, and both latch assemblies. Door now closes and unit heats correctly"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEW0
Near Urbandale, IA 50323
David M.
Job Details: 11/24/2023
Auger motor is constantly running and receiving voltage from the main board. Recommend replacing main board.; ordrng 1 WPW10226427 (Main pcb) and 1 WPW10309868 (Auger motor) and 1 WPW10309866 (Solenoid)
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2 01
Near Urbandale, IA 50323
David M.
Job Details: 11/24/2023
Unit is not heating. Found relays on main control board were all burned out.; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR and 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
SAMSUNG REFRIGERATOR
Model RH22H9010SR/AA
Near West Des Moines, IA 50266
Evan
Job Details: 11/24/2023
Complaint is that unit has not produced ice. Replaced ice maker and unit is now operating properly. If issue persists ; dspstn on spec-tagged invntry: 1 DA97-13415B ICEMKR
We serviced a
SUB ZERO REFRIGERATOR
Model 736TCI - 6
Near Waukee, IA 50263
Evan
Job Details: 11/24/2023
36 - 38:In fridge section10 Middle D10 Bottom Drawer Customer complaint is that unit is building up with ice in freezer and service light is flashing. Found that freezer Evap thermostat had failed. Ordered replacement defrost and will return to complete service.; ordrng 1 4204740 (Sensor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF29BB89008MAA
Near Dallas Center, IA 50063
Evan
Job Details: 11/24/2023
"Complaint is of strange noise and ice production issues. Found that noise may be related to ice maker and that ice maker is leaking whenever filling after a harvest. Replaced ice maker and advised customer to open freezer and check on ice maker if noise returns.; dspstn on spec-tagged invntry: 1 DA97-21256B TUBE (CUBE) 1 DA97-21256C TUBE (NUGGET) , 1 DA97-22160A ICEMKR (NUGGET) , and 1 DA97-22162A ICEMKR (CUBE)"
We serviced a
GE RANGE/COOKTOP EL
Model JGSS66SELSS
Near Ankeny, IA 50021
Evan
Job Details: 11/24/2023
Customer complaint is that stove panel is scratched. Replaced panel and unit is now operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near La Vista, NE 68128
Travis
Job Details: 11/24/2023
Customer states unit makes maybe one batch of ice per day. On arrival temps are -9 and 38. Ice mold has frozen cubes in it but bucket is empty. Reviewed technical documents. Ice maker works independently of unit. Unit has its own ice detection and sensor built in. Pressed test button. Unit harvested and went through fill cycle. Replaced ice maker again. Unit should produce between 56-72 cubes a day making 8 at a time. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS2
Near Lincoln, NE 68510
Ali
Job Details: 11/24/2023
"During inspection there was signs of water leaking from the diverter valve assembly. Unit will need a new sump assembly which a new diverter valve, and sump pump. Customer is going to purchase a new unit. Ali!"
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WFE530C0ES0
Near Lincoln, NE 68516
Derek F
Job Details: 11/24/2023
Upon inspection the right hinge on the door had gotten jammed when trying to reinstall the oven door. I first attempted to free the hinge with the door off. I then put the door into its hinge slots and was able to free the jammed hinge. The oven is now operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG DISHWASHER
Model DW80B7071US/AA
Near Lincoln, NE 68516
Derek F
Job Details: 11/24/2023
Upon inspection the dishwasher was rusting on the top rack. The wine glass mechanism had also failed and would not lock into place. I first removed the old top rack and installed a new one. I then connected my diagnostic device and ran HASS. The dishwasher passed the test and is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
FRIGIDAIRE FREEZER
Model FFFU16F2VW
Near Council Bluffs, IA 51501
Mark F
Job Details: 11/24/2023
"Customer states unit is beeping and getting warmer. 60*. All lights, fans, and compressor running. Removed air tower and found evaporator frost ball at capillary tube. Unit has system failed. Will need to order and return.; ordrng 1 5304521536 (Evaporator) and 1 5304521534 (Compressor) and 1 A19676501 (Filter dryer)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Missouri Valley, IA 51555
Mark F
Job Details: 11/24/2023
Customer states unit isnt drying. Verified 240. Disassembled. Heater read open. Replaced. Unit operating properly.; dspstn on spec-tagged invntry: 1 280148 CUTOFF-TML
We serviced a
GE DISHWASHER
Model PDT845SMJ2ES
Near Lincoln, NE 68506
Derek F
Job Details: 11/24/2023
"Upon inspection the dishwasher had leaked out the front during cycles. I first checked the door seal and it is in good shape. I then connected my diagnostic device and checked for error codes. There were no error codes present. I noticed the dishwasher was loaded with bowls facing the door on the bottom rack. Also, there were other items nearly blocking the spray arm preventing it from spinning. Both of these loading issues can cause the dishwasher to leak from the front. I then ran the dishwasher through two different cycles and did not have any leaks from beneath. The dishwasher is operating properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
GE DRYER
Model GTD72EBSN0WS
Near Papillion, NE 68133
Jacob
Job Details: 11/24/2023
"Customer states unit is making noise. Reinstalled felt, job completed ; dspstn on spec-tagged invntry: 1 WE09X27634 FELT and 1 WE3X75 DRUM BEARING (WE25X205)"
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FPGF3077QFH
Near Lincoln, NE 68510
Derek F
Job Details: 11/24/2023
Upon inspection the oven had been taking extra time to preheat. I then gained access to the igniter. I then used my meter and took an amp draw on the igniter and it pull 3.05 amps. The igniter is very weak and would need to be replaced to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
KENMORE DRYER
Model 110.649222
Near Lincoln, NE 68510
Derek F
Job Details: 11/24/2023
"Upon inspection the dryer would heat but not tumble. I first disconnected power and gained access to the cabinet. I found the belt broken and idler very worn. I then replaced the idler, drum rollers, and belt. I then reassembled the unit and reconnected power. Finally, I ran a test cycle and the dryer tumbles/operates properly.Thanks for choosing Hometown Hero Appliance Repair. "
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model LFMV1645TF
Near Lincoln, NE 68507
Ali
Job Details: 11/24/2023
During inspection I placed my magnetron tester in the unit. Magnetron was not activating. Dropped the unit and placed it on my tool mat. Magnetron was pulling low amperage. Unit will need a new magnetron assembly. Installed the new magnetron with diode. Ran another test and unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Lincoln, NE 68507
Ali
Job Details: 11/24/2023
During inspection the filter housing was broken. Unit will need a new filter housing assembly. Once the part has been received office will call to reschedule. Ali!
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC17T8000CG/AA
Near Lincoln, NE 68505
Ali
Job Details: 11/24/2023
Unit was damaged out of the box. Customer is going to contact Best Buy for a replacement. Ali!
We serviced a
SAMSUNG DRYER
Model DVE55A7300E/A3
Near De Soto, KS 66018
Eric
Job Details: 11/24/2023
"Customer states unit doesnt heat and makes loud noise while running found unit heating and making loud noise noise is coming from blower wheel able to push on blower wheel while running and make noise stop ordered new blower wheel; ordrng 1 DC93-00101U (Motor fan assembly), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22PEXHT03
Near Lincoln, NE 68502
Derek F
Job Details: 11/24/2023
Upon inspection the refrigerator had leaked water near the front left corner. I first checked the freezer but found no evidence of a clogged drain. I then removed the toe kick and checked the water line going to the door. A fitting on the line was corroded but not leaking. I then checked the inlet water valve and found similar corrosion but no leaks. I also found evidence of water dripping down the front of the freezer door from the dispenser tray. The refrigerator is operating properly.Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
SAMSUNG REFRIGERATOR
Model RS22HDHPNWW/AA
Near La Vista, NE 68128
Jacob
Job Details: 11/24/2023
Customer states unit is not cooling. Unit will need a full system rebuild. ; dspstn on spec-tagged invntry: 1 DA97-13415B ICEMKR
We serviced a
GE DISHWASHER
Model GLC5604V00BB
Near Lincoln, NE 68505
Ali
Job Details: 11/24/2023
During inspection I noticed the gasket on the LH side was deformed. Unit will need a new door gasket. Installed the new gasket and ran a cycle. There was no signs of any leaks. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 WD15X10014 WATER VALVE DW
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSG/AA
Near Olathe, KS 66062
Eric
Job Details: 11/24/2023
"Customer states unit shows ice bucket full when empty replaced auger unit still showing full called Samsung tech line recommended replacing main board ordered board; ordrng 1 DA97-14519b (Main boad), dspstn on spec-tagged invntry: 1 DA97-14474C ICE BCKT 1 DA97-19898A DRAIN TUBE W HTR , 1 DA81-05595A RTV OEM DOW 3140 , 1 DA97-15217D ICEMKR , and 1 DA97-12540G AUGER"
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Raymond, NE 68428
Ali
Job Details: 11/24/2023
"During inspection there was proper voltage feeding the unit, I noticed there was no indication led light on the main pcb. Unit has a bad main pcb. Installed the new pcb and started a cycle. When the unit went to start it blew the new main pcb. There is a load on the unit causing the main control board to pop. Going to submit for a new main control board, drain pump, and motor assembly. If approved we will contact the customer to reschedule. Ali! ; ordrng 1 W11322901 (Main pcb) and 1 W11354541 (Stator)"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Overland Park, KS 66213
Eric
Job Details: 11/24/2023
Forgot pictures customer stays unit doesnt dry well inspected dryer vent found dryer vent full of lint and not properly installed customer would rather replace vent then have it cleaned quoted customer vent cleaning declined
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19R7041FS
Near Omaha, NE 68108
Kyle
Job Details: 11/24/2023
Customer states fan is not working. Found bad fan motor. Ordered part will need to schedule return visit when it arrives ; ordrng 1 DE31-00029K (Fan)
We serviced a
. ICEMAKERS - GRID
Model IM-150US
Near La Vista, NE 68128
Jacob
Job Details: 11/24/2023
Customer states ice maker is leaking water. Adjusted fill leaves on ice maker.
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6511SS/AA
Near Olathe, KS 66062
Eric
Job Details: 11/24/2023
Customer states right front burner puffs when on low contacted Samsung techline recommended to replace burner cup and valve ordered parts; ordrng 1 DG62-00120A (Burner cup) and 1 DG94-03639A (Valve)
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMESBSR/AA
Near Leawood, KS 66209
Eric
Job Details: 11/24/2023
"Customer states ice maker stopped working tested ice maker unit harvested called for water tested water pressure good coming from house but slow dispensing ordered new valve and ordered broken part for door; ordrng 1 DA61-08247A (Door clip) and 1 DA62-04027A (Valve), dspstn on spec-tagged invntry: 1 DA82-01396A BUCKET ASM LONG W PLATE 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 RTV102 SILICONE"
We serviced a
LG DRYER
Model DLE0442W/01
Near Papillion, NE 68046
Jacob
Job Details: 11/24/2023
"Customer states unit is not heating. Installed new thermal, job completed ; used 1 6931EL3003D (THERMOSTAT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Omaha, NE 68124
Derek
Job Details: 11/24/2023
"Customer states that washer kept filling or refilling with water instead of finishing the cycle. After a few times noticing this, customer was able to cancel the cycle and drain the washer out. Customer was washing sheets when issue occurred. Tech believes out of balance issue or water detection issue may be present. Entered service mode but no errors are stored. Ran auto test and machine works properly. Started consumer cycle, deep wash, on warm. Washer successfully fills to 12-14 inches of water, locks the lid, agitates, drains, and spins out without issue. Tech finds no immediate issues with washer operation or performance. Tech believes cycle with sheets likely created an out of balance issue, which caused the machine to refill and then agitate again to distribute items. With no active issues and no errors to go off of, tech can't make further suggestions. Job is complete."
We serviced a
GE RANGE/COOKTOP GS
Model JGSS66SEL3SS
Near Ankeny, IA 50021
Evan
Job Details: 11/24/2023
"Complaint is that unit is scratched. Replaced panel, part on site."
We serviced a
HOTPOINT REFRIGERATOR
Model HTS18GBSARWW
Near Omaha, NE 68106
Travis
Job Details: 11/24/2023
Customer states unit freezing in fresh food. Found control knob not on control. Put on. Control set to coldest setting. Adjusted back down. Told to monitor it.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/01
Near Papillion, NE 68046
Jacob
Job Details: 11/24/2023
Customer states ice build up around the ice maker fan. Moved location of defrost sensor.
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model ???
Near Omaha, NE 68106
Travis
Job Details: 11/24/2023
Handle loose on door. Tightened and it settles and doesnt keep spinning. If issue returns recommend replacing handle. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
DCS RANGE/COOKTOP EL
Model CPU-366-N
Near Omaha, NE 68134
Travis
Job Details: 11/24/2023
Customer states left and center front burners do not ignite. Can light with light but will keep sparking after ignition. Found simmer orifices plugged. Tried to disassemble burner but its is twisting base. Will have to drill out Venturi tubes to get to orifices to clean out. Ordering new Venturi tubes and bases if needed. ; ordrng 1 210535 (Jet holder) and 2 210913P (Venturi tubes)s and 1 210538P (Other jet holder)
We serviced a
GE OVENS ELECTRIC
Model JKP30DP1BB
Near Omaha, NE 68131
Travis
Job Details: 11/24/2023
Unit missing leg of power. Has 240 vac from breaker but only 120 at unit. Will need electrician to determine house electrical issue.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA
Near Papillion, NE 68046
Jacob
Job Details: 11/24/2023
Customer states unit is not cleaning properly. Installed new vane assembly.; dspstn on spec-tagged invntry: 1 DD97-00501E VANE
We serviced a
LG WASHER
Model wt1501cw
Near Omaha, NE 68112
Travis
Job Details: 11/24/2023
Fuzz around tub causing resistance. Removed and unit now operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Omaha, NE 68127
Jacob
Job Details: 11/24/2023
Customer states unit is not heating. Will need to submit to warranty. ; O-emld tckt
We serviced a
BOSCH REFRIGERATOR
Model B11CB81SSS/05
Near Omaha, NE 68132
Kyle
Job Details: 11/24/2023
Customer states unit intermittently making hammering sound. Found ice maker was turned on with no water hooked to unit sound was from water valve. Turned ice maker off. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Omaha, NE 68114
Koby
Job Details: 11/24/2023
"Return with parts. Pulled unit out and disassembled unit. Removed old main pcb and installed the new one. Reassembled unit and ran test cycle, unit functions properly. Job complete. ; pckd up 1 W11201293 (Control)"
We serviced a
GE PROFILE RANGE/COOKTOP GS
Model PT916SR1SS
Near Omaha, NE 68114
Koby
Job Details: 11/24/2023
"Customer states unit takes a long time to preheat and is not cooking correctly. Customer is using analog thermometer at the front of the oven, analog thermometers do not accurately display temperatures because there is a large delay for the thermometer to get to the air temperature. The ovens temperature sensor is in the back of the oven. More heat is lost towards the front so at the end of the preheat, the front of the oven will be a lower temperature than the rear of the oven. Recommend that customer allows oven to preheat for at least 10 minutes after it beeps to allow the entire oven cavity to come up to an even temperature. Job complete."
We serviced a
LG DISHWASHER
Model LDF6920ST
Near Omaha, NE 68144
Koby
Job Details: 11/24/2023
Customer states u it is not cleaning dishes well. Disassembled and inspected unit and found that wash motor is failing. Unit cannot wash at the pressure it should. Recommend replacement of sump assembly.
We serviced a
GE REFRIGERATOR
Model PYE22KELLDS
Near Omaha, NE 68132
Derek
Job Details: 11/24/2023
"Customer states that condenser fan must be bad again, as sides of machine are warm and interior temperatures are not proper. Tech checked machine and found the unit pulled out with a small fan placed behind, blowing on condenser. Freezer temperature is 0 to 4 and fridge temp is 46 to 50. Plugged newfi device into port and checked errors. Error for condenser fan failure is present, as documented previously by other tech. Cleared code and code does not come back. Removed machibe cover and found condenser fan actively working to remove heat from the system. Checked for debris, rodents, fitment issues, and all other possible causes for fan error; and tech finds nothing. Checked diagnostic logs and thermistor read outs to make sure fan issue has actually been occurring. Tech finds no concrete evidence of fan issues unless issues started occurring prior to 6 days ago (as far back as data will go). Warmest tempersture of the freezer is between 5 and 8 and fridge warmest temperatures were 42-46. Due to presence of error code and common nature of fan failure in this machine, tech provided quote for new fan. Customer declined due to cost. Job is complete. ; dspstn on spec-tagged invntry: 1 WR55X38248 CONTROL BOARD"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2420US0A
Near Omaha, NE 68137
Koby
Job Details: 11/24/2023
"Customer states unit will not drain and wont run. Inspected unit and found i1 error on display and unit is inoperable. Inspected under sink and found that there is no high loop installed in the drain hose. Reset power to unit at the breaker and came back on. Raised drain hose and started a drain cycle, unit was able to drain properly. Recommend installation of high loop on drain hose."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Omaha, NE 68136
Koby
Job Details: 11/24/2023
"Customer states unit is noisy in operation. Disassembled and inspected unit and found that rollers and idler have failed. Failing idler damaged belt. Removed old rollers, idler, and belt and installed the new ones. Reassembled unit and ran test cycle, unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Papillion, NE 68046
Kyle
Job Details: 11/24/2023
Customer states lid is not locking properly. Inspected unit found bad lid lock. Replaced lid lock unit tests ok. Job complete ; dspstn on spec-tagged invntry: 1 W10810403 LATCH
We serviced a
LG WASHER
Model WM2455HW
Near Omaha, NE 68154
Mike F
Job Details: 11/24/2023
Customer states washer is not draining. They cleared the filter and it was still not draining. Turned washer n drain and spin. Pump making loud grinding noise. Disassembled unit and replaced drain pump. Reassembled and checked for leaks and function. Unit is draining and no leaks found. Deductible collected.da
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Omaha, NE 68137
Koby
Job Details: 11/24/2023
Customer states unit will not spin. Inspected unit and found that when unit shifts into spin only the agitator spins and unit makes a grinding sound. Leaned unit back and found a puddle of gear case oil under unit. Transmission is failing and the gears for the spin basket are damaged. Recommend replacement of transmission.
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Weston, NE 68070
Ali
Job Details: 11/24/2023
During inspection unit would not drain properly. Unit had a bad drain pump assembly. Removed the old pump assembly and installed the new assembly. Confirmed there was no leaks. Unit is now operating properly. Ali! ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP
We serviced a
LG WASHER
Model WM2277HB
Near Lincoln, NE 68522
Ali
Job Details: 11/24/2023
During inspection the drain pump was bad. Replaced the pump and unit is now operating properly. Ali!
We serviced a
SAMSUNG REFRIGERATOR
Model RF26J7500WW/AA
Near Omaha, NE 68130
Mike F
Job Details: 11/24/2023
"Customer states ice bucket is stuck and ice maker not working. 40c error code stored. Broke ice bucket and steamed out ice maker and auger. Cleared all ice from ice house, applied silicone to inside of ice house. Cleared ice from auger. Installed ice maker update. Cycled ice maker, ice maker cycled and called for water. Sam warranty."
We serviced a
KITCHENAID DISHWASHER
Model KUDS301XSS4
Near Omaha, NE 68130
Mike F
Job Details: 11/24/2023
"Customer states dishwasher stoped working and they saw smoke. Found burnt main control. Will need to order and get approval from HBW.; ordrng 1 WPW10380685 (Control), dspstn on spec-tagged invntry: 1 WPW10780877 PMP-MTR ASM"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTSR/AA
Near Bellevue, NE 68123
Kyle
Job Details: 11/24/2023
"Customer states bottom ice maker is not working. Found bad fill tube heater. Ordered part scheduled return visit for Tuesday 3-6; ordrng 1 DA97-00209Z (Fill tube), dspstn on spec-tagged invntry: 1 DA82-02705A ICEMKR UPDATE"
We serviced a
GE REFRIGERATOR
Model GFE26JYMFFS
Near Ankeny, IA 50021
Evan
Job Details: 11/24/2023
Replaced dispenser door. Unit is now free of damages.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Ackworth, IA 50001
David M.
Job Details: 11/24/2023
"Agitator bolt was loose. Applied locktite to the bolt so it will not loosen up again. Ran test cycle and agitator is shifting correctly, and all other systems pass.; dspstn on spec-tagged invntry: 1 WPW10276397 PUMP"
We serviced a
MIELE DISHWASHER
Model G6665
Near Glenwood, IA 51534
Kyle
Job Details: 11/24/2023
Returned with part replaced water valve unit tests ok. Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6201SR/AA
Near Des Moines, IA 50320
David M.
Job Details: 11/24/2023
"Unit had c39 error code for ice maker function. Air duct for ice room was frozen over as well. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-13718C ICE MAKER , 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540K AUGER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
GE DISHWASHER
Model GDF610PMJ5ES
Near Bennington, NE 68007
Shannon
Job Details: 11/24/2023
Return with word install and test ok credit given from previous ; dspstn on spec-tagged invntry: 1 WD21X24901 CONTROL
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near Bennington, NE 68007
Shannon
Job Details: 11/24/2023
Inspect unit inner spin bracket moves up and down inside outer back half recommend w10772619 and wpw10283352 for repair inner basket is on back order ; dspstn on spec-tagged invntry: 1 280187 PUMP-WATER
We serviced a
SPEED QUEEN WASHER
Model ATEE9ASP176TW01
Near Omaha, NE 68124
Shannon
Job Details: 11/24/2023
Ordering valve soap dispenser not getting water to empty; ordrng 1 807837p (Valve)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30BB6900ACAA
Near Omaha, NE 68154
Shannon
Job Details: 11/24/2023
Install door adjust kit and adjust both doors test ok sent hass report; dspstn on spec-tagged invntry: 1 DA99-04158A DOOR ADJUSTMENT CLIPS 4PK
We serviced a
THERMADOR MICROWAVE OVEN
Model MBES/02
Near Omaha, NE 68022
Shannon
Job Details: 11/24/2023
11018656 is recommended nit stocked in town is a counter too with trim kit