Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near La Vista, NE 68128

Mike C

Job Details: 09/23/2023

"Install part as previously diagnosed.Ren report and sent to Samsung. Unit is now working as designed. Job complete.; dspstn on spec-tagged invntry: 1 DC62-30314L VLV 1 DD31-00016A MTR-DRN , 1 DD97-00484D MOTION ASM , and 1 DD97-00501E VANE"

We serviced a

GE DISHWASHER

Model PDT715SMN4ES

Near Platte City, MO 64079

Nate

Job Details: 09/23/2023

Customer states the lower spray arm is knocking making banging sounds when in use. Verified the spray arm has too much wobble in use and is knocking on the element retaining clips as it spins. Tightened clips but arm still wobbles too much. Ordering replacement to customer home. ; ordrng 1 WD22X27724 (Lower spray arm assembly (drop-ship))

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FS/AA

Near Kansas City, KS 66109

Nate

Job Details: 09/23/2023

"Customer states the microwave doesnt heat consistently. Issue is a bad main board relay not sending voltage to the transformer. Ordering new main PCB. ; ordrng 1 DE92-03624F (Main PCB (KC)), dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"

We serviced a

GE PROFILE OVENS ELECTRIC

Model PT916SR1SS

Near Omaha, NE 68130

Shannon

Job Details: 09/23/2023

Unit test ok

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NE59N6630SS/AA

Near Lee's Summit, MO 64063

Kyle S

Job Details: 09/23/2023

Customer states unit flashes at display board replaced display board with parts provided by warranter unit working great job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Olathe, KS 66062

Kyle S

Job Details: 09/23/2023

"Customer states unit will not cool in fresh food side found unit to need new ice maker kit and back wall evap cover and leakage kit customer is replacing unit declined repairs ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA94-02679B PCB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Omaha, NE 68116

Shannon

Job Details: 09/23/2023

Install customer part test ok

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBWW/AA

Near Shawnee, KS 66227

Kyle S

Job Details: 09/23/2023

Customer said icemaker was not working replaced with I maker update kit found board in prior kit to be bad ; dspstn on spec-tagged invntry: 1 DA82-02695A ICEMKR UPDATE

We serviced a

BEKO REF_REF

Model G91629NW

Near Lenexa, KS 66220

Nate

Job Details: 09/23/2023

Customer states the mullion door flipper is not closing all he time and the freezer door isnt always closing correctly. Issue is a defect reeder door pulley cable and mullion spring has worn into the plastic molding causing the tension to fail. ; ordrng 1 4946650600 (MULLION FLIPPER BEKO) and 1 5832510100 (BEKO RAIL ASSEMBLY)

We serviced a

GE REFRIGERATOR

Model GTH22SBRABS

Near Omaha, NE 68116

Shannon

Job Details: 09/23/2023

Inspect unit waterline to ice maker on valve is leaking gave est to repair customer ok performed work test ok

We serviced a

SAMSUNG DRYER

Model DVE52A5500C/A3

Near Lenexa, KS 66219

Kyle S

Job Details: 09/23/2023

No answer at door nor phone waited 15 mins and moved on

We serviced a

SAMSUNG WASHER

Model WA41A3000AW/A4

Near Lincoln, NE 68512

Kevin

Job Details: 09/22/2023

Parts covered only.

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061UG/AA

Near Shawnee, KS 66208

Chance

Job Details: 09/22/2023

"Customer states unit is not washing upper rack of dishes. Inspected unit and found water coming up spray arm was very weak. Replaced wash motor and spray arm in unit. Tested unit, unit is functioning properly. Job complete. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV"

We serviced a

LG DISHWASHER

Model LDFN4542D.ABDESNA

Near Leavenworth, KS 66048

Eric

Job Details: 09/22/2023

Replace inner and outer door tested unit no leaks found unit now runs without stopping

We serviced a

SAMSUNG DRYER

Model DV405ETPAWR/AA

Near Papillion, NE 68133

Mike C

Job Details: 09/22/2023

Install parts as previously diagnosed. Reassembled unit and tested. Unit is now working as designed. Job complete.

We serviced a

LG WASHER

Model WT7300CW

Near La Vista, NE 68128

Kyle

Job Details: 09/22/2023

Customer states power button is not working. Inspected unit found issue with capacitive touch buttons. Unit has a service bulletin for this issue lg has updated control panel #Agl76194001. Tried adding foam between panel and board power button working better will need panel if issue continues. Quoted 440.29 to replace panel customer does not want to replace panel at this time. Job complete

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Papillion, NE 68046

Kyle

Job Details: 09/22/2023

Customer states unit is making a loud noise and stops when doors are opened. Found 40c error ice maker and auger fan are froze over. Unit needs ice room update #Da82-02695a and ice bin #DA97-14474C estimate 830.11. Customer is going to call samsung to get ice maker coverage. Job complete ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8090SR/AA

Near Bennington, NE 68007

Derek

Job Details: 09/22/2023

Tech was assigned as a helper;

We serviced a

LG REFRIGERATOR

Model LFXS26596S.ASTCNA1

Near Douglas, NE 68022

Derek

Job Details: 09/22/2023

"Customer states that the fridge had stopped cooling, so he bought a new one. Recently found out that repair is covered under warranty and wants it repaired to use a second fridge in home. Tech arrived and machine is pulled out and unplugged in living room area. Plugged machine in and confirmed that compressor is operating. Tapped into system and found pressures of 13-15 psi witch pressures equalized on both sides while running. Inefficient compressor is confirmed. Installed new compressor and pressure tested with 200psi of nitrogen. Machine loses less than 1psi after sitting for 8 minutes. Pulled vacuum to 750 microns and recharged with 2oz of r600a. Plugged machine in and verified refrigerant is flowing properly and cooling has started occurring. Pressures after 15 minutes are -10low and 54high. Job is complete. ; dspstn on spec-tagged invntry: 1 TCA36811409 R600 CMPRSR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68022

Koby

Job Details: 09/22/2023

"Customer states unit is not making ice. Inspected unit and found temperatures of 38 degrees in the fresh food compartment and -2 degrees in the freezer. Found 40C code stored in unit, ice room fan has failed. Defrosted unit with steamer and disassembled unit. Found corrosion on wires of auger assembly. Dried and sealed ice room with rtv. Installed y-clips and removed air handler nibs. Installed new auger, ice maker, and ice bucket. Pulled unit out with floor protection and unplugged unit. Replaced main control board and reassembled unit. Plugged unit back in and pushed back into place. Ran test cycle, unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14474C ICE BCKT , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-12540G AUGER"

We serviced a

KENMORE RANGE/COOKTOP EL

Model 790.9641340C

Near Olathe, KS 66061

Nate

Job Details: 09/22/2023

Replaced main burner switch and simmer control board. Once replaced the left front burner now works perfectly.

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNB/03

Near Olathe, KS 66062

Nate

Job Details: 09/22/2023

"Customer states that the ice maker has continued to not produce consistently and one day she may get 2 trays full then no ice for 3 days after emptying the bin. Also ice is starting to form in different areas of the freezer walls. Will move to replace the main PCB, ice maker and ice maker heater again under warranty per their direction. ; ordrng 1 12033817 (Main PCB (KC)) and 1 10013696 (Heater bottom (KC)) and 1 11036056 (Ice maker (KC))"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63A6711SG/AA

Near Gardner, KS 66030

Nate

Job Details: 09/22/2023

Customer states the rear left burner is not working. Verified the element is bad but switch is good. Ordering new element assembly bridge. ; ordrng 1 DG47-00072A (Dual element with bridge (KC))

We serviced a

U-LINE ICEMAKERS - GRID

Model UHNB115-IS01B

Near Chicago Precinct, NE 68022

Mike F

Job Details: 09/22/2023

Customer states unit is flashing 13 and was over producing ice. Found pinched water line and bin thermistor was not fully plugged in. Unit is operating as it should. Called ULine tech support to double check finding and repairs.

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HABP/XAA

Near Omaha, NE 68116

Mike F

Job Details: 09/22/2023

Return with parts. Installed new defrost sensor and evaporator cover. Cleared evaporator drain pan and condensate drain. Payment collected at first call.; dspstn on spec-tagged invntry: 1 DA32-10104N SENSOR

We serviced a

MAYTAG WASHER

Model MHWE300VW11

Near Omaha, NE 68116

Mike F

Job Details: 09/22/2023

"Ran unit through diagnostics for f20 and f28 error codes. Needs new hinge, water valves and MCU. Customer to call if they wish to proceed with repair."

We serviced a

GE RANGE/COOKTOP EL

Model PEP9030DT1BB

Near Omaha, NE 68142

Shannon

Job Details: 09/22/2023

Tech was assigned as a helper;

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAEWW

Near Ankeny, IA 50021

David M.

Job Details: 09/22/2023

"Fridge was over 50 degrees, freezer was -4. Fridge evap had ice building up out of the vents. Pulled evap cover and evap had ice ball in top right corner, and evap drain was frozen over.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12609C COVER-EVAP"

We serviced a

GE WASHER

Model GCWN2800D2WW

Near Omaha, NE 68116

Mike F

Job Details: 09/22/2023

"Customer states washer is intermittently not draining. Let washer fill and then advanced to drain and spin. Drain pump made grinding noise then began to drain water. Checked timer, timer advances smoothly, let washer run and timer was advancing. Cleared pressure tube. Quoted customer for new drain pump, customer approved repair. Replaced drain pump. Filled washer to check for leaks. No leaks found. Payment collected."

We serviced a

MAYTAG BRAVOS DRYER

Model MEDB855DC4

Near Cambridge, IA 50046

David M.

Job Details: 09/22/2023

"Idler pulley was bad and squealing from the start. Installed dryer repair kit, vacuumed interior, and lubricated roller posts. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR and 1 WPW10349492 BLOWER WHEEL"

We serviced a

FRIGIDAIRE RANGE/COOKTOP EL

Model GCRI3058AFH

Near Norwalk, IA 50211

Kris

Job Details: 09/22/2023

Complaint of hot surface light staying on checked over need to order in parts for repair ; ordrng 1 387761249 (Coil DM) and 1 5304527384 (Power module DM)

We serviced a

GE RANGE/COOKTOP EL

Model PEP9030DT1BB

Near Omaha, NE 68142

Mike F

Job Details: 09/22/2023

Installed middle element. Unit is working as it should.

We serviced a

MAYTAG REFRIGERATOR

Model MFF255IVEW7

Near Blair, NE 68008

Mark F

Job Details: 09/22/2023

Customer states unit is not producing ice and they hear a continuous clicking noise. Jumped ice maker and noticed it would continuously cycle and not call for water. Jumped I/m leads that engage water valve and got water in the tray. I/m has failed. ; used 1 W10884390 (ICE MAKER) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF1

Near Omaha, NE 68107

Mark F

Job Details: 09/22/2023

"Customer needs main PCB. PCB part number is unable to be ordered through Frigidaire as unit is too new and Frigidaire doesnt distribute part. Will need to wait till part can be distributed, or customer needs a product swap from Frigidaire."

We serviced a

GE CAFE REFRIGERATOR

Model CFE28TP2MBS1

Near Bennington, NE 68007

Mark F

Job Details: 09/22/2023

"Customer states unit fridge is not cooling well. Temps at arrival 48* ff, -13frz. Removed freezer evap and found good frost pattern. Removed fridge evap cover. Minimal frost with evap fan running. Found temp sensor to not be connected. Connected sensor to return portion of evaporator. Unit then ramped and a even frost pattern developed on evaporator. Informed customer of findings. If issue continues, would recommend replacing evap fan."

We serviced a

FISHER PAYKEL REFRIGERATOR

Model RF170ADUSX4

Near Omaha, NE 68114

Mark F

Job Details: 09/22/2023

"Customer states unit is not making ice. Temps at arrival. 0frz, 35ff. No error codes. Manually cycled ice maker. I/m made full harvest, observed a bunch of air coming out of water line. Cycled 2 more times before getting water out of i/m. Finally cycled and got a full tray of ice. Checked temp sensor on I/m through diagnostics. 18.5*C from diagnostics on I/m temp sensor. Infrared read 2*C. Informed customer of findings. Told to monitor through weekend into next week. If still no ice, would need to replace ice maker."

We serviced a

SAMSUNG REFRIGERATOR

Model RF22A4121WW

Near Ceresco, NE 68017

Ali

Job Details: 09/22/2023

Installed the RH door. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

We serviced a

GE REFRIGERATOR

Model UCC15NPRBII

Near Grimes, IA 50111

Dillon

Job Details: 09/22/2023

"Found that the error code the customer had was referring to water filling, found the reason this was happening is because the unit does not have enough water being supplied. Told customer they would need to contact a plumber. Job complete."

We serviced a

BOSCH DISHWASHER

Model SHX68TL5UC/09

Near Urbandale, IA 50323

Dillon

Job Details: 09/22/2023

"Will need to reorder ; ordrng 1 11030996 (Water case break. Dsm), dspstn on spec-tagged invntry: 1 00631200 PMP-DRN 1 10023852 INLET VALVE DW , and 1 12008381 PUMP"

We serviced a

LG DISHWASHER

Model LDF5545BB.ABPEEUS

Near Leavenworth, KS 66048

Kyle S

Job Details: 09/22/2023

Customer states unit is not turning on checked over found bad touch panel

We serviced a

LG WASHER

Model WM8100HVA

Near Omaha, NE 68124

Mike C

Job Details: 09/22/2023

Customer complaint of unit not draining with water still in unit. Drained unit of water and used test mode to test drain pump. Found drain pump failure. Unit will need a new pump 4681EA2001T.; used 1 4681EA2001T (DRAIN PUMP) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Bellevue, NE 68005

Kyle

Job Details: 09/22/2023

Returned with part replaced evaporator cover unit tests ok. Job complete

We serviced a

LG DISHWASHER

Model LDS5040ST

Near Omaha, NE 68136

Koby

Job Details: 09/22/2023

"Return with parts. Disassembled unit and removed old drain pump. Installed the new drain pump and reassembled unit. Shortened drain hose. Ran test cycle, unit functions properly. Job complete."

We serviced a

LG DISHWASHER

Model LDF5678BD

Near Omaha, NE 68118

Shannon

Job Details: 09/22/2023

Bottom panel removed when tech arrived floor is warped ae error flood wafer has been tripped tilt unit to remove of water from unit re start unit and let run no leaks occurring while there would recommend abt2989206 agnm75469201 est 697.12 no repair unit is currently running as should when tested no leaks occurring no repair made customer to think about ; dspstn on spec-tagged invntry: 1 5221DD1001E VALVE 12V

We serviced a

GE DISHWASHER

Model GBT695SMJ2ES

Near Omaha, NE 68136

Mike F

Job Details: 09/22/2023

Customer states dishwasher is not powering on. Unplugged and plugged machine back in. Dishwasher powered on. Let dishwasher run to check over all function. Dishwasher is operating as it should. Quoted for new main and UI control. Customer to wait on repair.

We serviced a

BOSCH DISHWASHER

Model SHX84AAF5N/28

Near Omaha, NE 68022

Mike F

Job Details: 09/22/2023

"Return with parts. Installed main, UI and new power cord. Tested unit. Unit ran through install diagnostics and is functioning."

We serviced a

GE REFRIGERATOR

Model GWE19JYLEFFS

Near Lenexa, KS 66220

Chance

Job Details: 09/22/2023

"Customer states units door is not shutting properly. Inspected unit and found rails were the cause. Replaced rails on unit. Tested unit, unit is functioning properly and rails are functioning much smoother. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW86HEBC0

Near Lincoln, NE 68506

Kevin

Job Details: 09/22/2023

No leaks found. Passed auto tests. Had back and top off checking for leaks. ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW

We serviced a

MAYTAG DISHWASHER

Model Mdb7609awb2

Near Omaha, NE 68127

Kyle

Job Details: 09/22/2023

Installed handle from old control panel

We serviced a

GE REFRIGERATOR

Model GFE28GYNGFS

Near Waukee, IA 50263

Alex

Job Details: 09/22/2023

Customer compliant is that unit is not cooling. Customer said unit hums then clicks off. Customer replaced start device and says unit had same issue. Unit was unplugged upon arrival. Plugged unit in and comp kicked on and refrigerant started to flow through system. Quoted customer for compressor and filter drier replacement. Customer would like to see if issue comes back. Quote is good for 30 days. Collected service call fee. Job complete.; dspstn on spec-tagged invntry: 1 WR87X30875 DRIER R600 and 1 WR87X41607 COMPRESSOR

We serviced a

GE WASHER

Model GFWS1700H0WW

Near Norwalk, IA 50211

Kris

Job Details: 09/22/2023

Customer complaint of unit not working found the water valve opening and staying on even after unit is shut down needs new water valve quoted no repair

We serviced a

SAMSUNG DRYER

Model DV42H5600EW/A3

Near Clive, IA 50325

Alex

Job Details: 09/22/2023

"Customer complaint is that unit will not run. Removed top and belt is loose. Disassembled unit and found idler broken. Belt and rollers are all in good shape. Quoted customer for new idler. Customer approved repair. Replaced idler and oiled and cleaned all rollers. Reassembled unit and tested and unit is now operational. Collected balance. Job complete.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC47-00016A THERMAL LIMITER , and 1 DC93-00634A IDLER ASM"

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Omaha, NE 68130

Mike F

Job Details: 09/22/2023

"Customer states dishwasher is leaking. Removed kick panel, floor underneath is full of water. Started dishwasher and watched for 30 minutes, no leaks showed. No evidence of water leak from motor, or heater connection. Tub gasket is slightly warped and could be the cause of the leak."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFC2323AS2

Near Norwalk, IA 50211

Kris

Job Details: 09/22/2023

Complaint of stabilizers not working spoke with tech support and think we have finally have a resolution order in new parts for repair ; ordrng 1 5304530657 (Right roller) and 1 5304530656 (Left roller)

We serviced a

SAMSUNG DISHWASHER

Model DW80R2031US

Near Omaha, NE 68116

Shannon

Job Details: 09/22/2023

Return with valve install test ok

We serviced a

SAMSUNG DRYER

Model DVE45R6100W/A3

Near Leavenworth, KS 66048

Kyle S

Job Details: 09/22/2023

Customer states unit is not heating checked over found bad heater ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(

We serviced a

MAYTAG WASHER

Model MVWB835DC

Near Platte City, MO 64079

Kyle S

Job Details: 09/22/2023

Customer states unit wont spin and is noisy Gearcase rebuild needed square trade sent out parts but not all needed to complete repair were sent called and they will either send parts directly to customer or let us know if we need to close ticket out

We serviced a

LG DISHWASHER

Model LDF7774ST.ASTEEUS

Near Ankeny, IA 50021

Mike

Job Details: 09/22/2023

Moles connector at power relay urned up due to a failed relay. Spliced in a new moles connector and installed new main pcb. Reassembled unit and tested. Unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED9550WW1

Near Olathe, KS 66061

Dom

Job Details: 09/22/2023

Customer states unit is not drying. Installed new heating element.

We serviced a

THERMADOR FREEZER

Model KBURT3661A02

Near Boone, IA 50036

Mike

Job Details: 09/22/2023

55-60* in fridges and freezer. Compressor will kick on for a few seconds then the overload trips. Used a test start de ice and compressor stays in and running. Unit will need new start device. ; used 1 8201786 (START-DEV) from stock

We serviced a

BOSCH DISHWASHER

Model n/a

Near Des Moines, IA 50310

Mike

Job Details: 09/22/2023

"Model serial tag has been removed from unit. Customer states that unit got a e15 and e25 error codes. E15 is leak detected, and e25 is drain pump blocked fault. Ran unit and cannot find any signs of a leak, and u it is draining out properly. There was some build up on the inlet of the garbage disposal but it was not blocked. Connor find an issue with the unit at this point. If there continues to be issues I cannot look up parts w/o a good model number.model number tag has been removed and customer does not have the owners manual either. So unfortunately I would not be able to repair the unit."

We serviced a

LG REFRIGERATOR

Model LRMDS30006S

Near West Des Moines, IA 50266

Kris

Job Details: 09/22/2023

Customer complaint of ice maker not making ice found ice maker in down position replaced ice maker with updated one and updated unit done ; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW01

Near Olathe, KS 66061

Dom

Job Details: 09/22/2023

Customer states unit is getting an f20 error code. Installed new valve assembly.

We serviced a

LG REFRIGERATOR

Model LMXS28626S

Near Omaha, NE 68135

Brandon

Job Details: 09/22/2023

Replaced the sealed system. Give unit 24 hours to chill! ; dspstn on spec-tagged invntry: 1 ADL73762013 EVAP

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW1

Near Pacific Junction, IA 51561

Mike C

Job Details: 09/22/2023

Customer complaint unit was not operational. Inspection found Burnt wire nut at powerbox. Fixed wire and tested unit. Unit is now working as designed. Unit is hooked up to cold water under sink. Advised customer to contact plumber to have hot water supply to dishwasher. No further repairs are necessary..

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASR/AA

Near Ralston, NE 68127

Kyle

Job Details: 09/22/2023

Customer states unit is not cooling at all. Inspected unit found condenser fan and compressor both were not running. Found mouse stuck in fan blade. Removed mouse fan started running and unit is starting to cool. Job complete

We serviced a

LG WASHER

Model WM2501HVA

Near Omaha, NE 68164

Shannon

Job Details: 09/22/2023

Unit has failing drain pump gave est ok to replace per customer replace and test ok ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

LG WASHER

Model WM2240CW

Near Bellevue, NE 68123

Mike C

Job Details: 09/22/2023

"Customer complaint of a shuttering noise during rinse cycle. Inspected all components on diagnostic cycle, and no errors were detected. Ran unit through unit under load and listened for unbalanced. no errors detected. Tested unit on Delicate cycle. On Initial fill, no errors found. Unit was put into rinse cycle with only use of cold valve. Shuttering noise confirmed. Valve body may have mineral buildup causing noise. Reduced water pressure by closing valve at wall slightly and re tested. Shuttering noise was greatly reduced. No further repairs are necessary at his time. If noise does come back, a new valve body will be required.; dspstn on spec-tagged invntry: 3 383EER3001J DAMPER and 1 4681EA2001T DRAIN PUMP"

We serviced a

MAGIC CHEF WINE COOLER

Model MCWBC77DZC

Near West Des Moines, IA 50265

Evan

Job Details: 09/22/2023

Complaint is that unit was making excessive noise and that bottom section is not cooling properly. Found large frost buildup. Unit automatically defrosts by turning compressor off and running fans. Frost may be caused by PCB or sensor failure. Advised customer to complete a manual defrost and return contact if the issue returns.

We serviced a

EDGESTAR REFRIGERATOR

Model AFR241SSOD

Near Omaha, NE 68127

Kyle

Job Details: 09/22/2023

Customer states unit is tripping circuit. Inspected unit found compressor is locked up. Customer said unit has 5 year part warranty on compressor. Called edge star and verified. Quoted 587.38 customer approved repair. Edgestar is sending parts to customer he will call to schedule when they arrive

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near La Vista, NE 68128

Mike C

Job Details: 09/22/2023

"Customer complaint of lower rack dishes not being washed. Connected unit to HASS and ran error code check. Found BC2 and 7C codes. Attempted to perform a diagnostic check and unit disconnected at 3 component check. Performed smart install diagnostic and unit completed with no errors. Samsung Tech Support was contacted due to no HASS connection and they advised motor vane replacement. Part ordered and customer rescheduled. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV 1 DD31-00016A MTR-DRN , 1 DD97-00484D MOTION ASM , and 1 DD97-00501E VANE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV000

Near Ralston, NE 68127

Mike C

Job Details: 09/22/2023

"Customer complaint of ice Maker, not working. Inspection found ice Maker, not cycling during diagnostic mode. Ice maker not receiving voltage inspection found 3 severed wires at wiring loom on bottom of freezer door. Unit will require new freezer door dark stainless LW11037733. ; ordrng 1 LW11037733 (Freezer door assembly (dark stainless)), dspstn on spec-tagged invntry: 1 W10873791 ICEMKR"

We serviced a

GE REFRIGERATOR

Model TFX22ZRXDWW

Near Omaha, NE 68114

Mark F

Job Details: 09/22/2023

"Customer states unit is not cooling well. Temps at arrival, 40frz, 60 ff. Removed evap,cover to no frost pattern, all fans and lights were running. Compressor running. Unit has system failure.; dspstn on spec-tagged invntry: 1 WR50X60 THERMOSTAT,DEFROST"

We serviced a

LG REFRIGERATOR

Model LMXS28596S

Near Omaha, NE 68116

Derek

Job Details: 09/22/2023

Arrived at home and found freezer temperatures warm. Fridge is warm but closer to set point. Compressor is very loud on unit. Pulled fridge away from wall and checked charge pressures. -7 and 45 are seen as the split. Emptied charge and full charge came out of system. Pressure tested system before removing compressor and system held 168psi for 11 minutes without dropping further. Removed drier and compressor from machine and brazed new parts in. Repeated pressure test and test is proper again and no bubbles are found on technicians connections. Pulled vacuum down to 835 after 20 minutes and rise stays under 1000 after 4 minutes. Recharged system with 2.2oz of r600 and powered unit back on. Machine pulls back down to -5psi and 47psi but compressor drone is now gone. MChine is actively cooling again and working properly. Job is complete. ; dspstn on spec-tagged invntry: 1 ADL73762013 EVAP and 1 TCA36811409 R600 CMPRSR

We serviced a

GE REFRIGERATOR

Model GFE24JSKAFSS

Near Omaha, NE 68154

Derek

Job Details: 09/22/2023

"Customer states that machine is making a lot of noise during operation. Arrived at home and can hear fan hitting ice. Noise is occurring in the freezer at the evaporator fan. Checked temperatures and fresh food is at 41 and freezer is at -2. Unplugged freezer fan and noise instantly stops. Removed evaporator cover and found heavy ice accumulation on top of the evaporator. Lower evaporator has normal frost pattern. Downloaded tech manual as machine does not have access to newfi diagnostics. No forced modes or key presses allow technician to run forced defrost. Tech manually thawed top of coil and waited to see if defrost would occur, but defrost does not. Tech believes that one of the doors was left open for an extended period of time or may be being left open more frequently for short periods at a time. If doors are not being left open, the main pcb and defrost thermistor may be malfunctioning. Proacrively provided quote to customer for new board and sensor and customer declined at this time. Job is complete."

We serviced a

LG REFRIGERATOR

Model LFXC24726D/01

Near Parkville, MO 64152

Kyle S

Job Details: 09/22/2023

"Customer states unit is not making ice found unit to need new ice maker ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL73981017 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

WOLF OVENS GAS

Model GR304

Near Omaha, NE 68124

Kyle

Job Details: 09/22/2023

Returned with parts replaced right side burners ignition cables and spark modules. Unit tests ok. Job complete

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N/20

Near Overland Park, KS 66223

Eric

Job Details: 09/22/2023

Replaced top cover and display assembly start button is not dropping down

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Overland Park, KS 66221

Eric

Job Details: 09/22/2023

"Customer states unit dripping water from ice maker said unit was repaired once before contacted tech line recommended to replace broken ice bucket. Replaced ice bucket tested unit called for water ice maker uodate y clip and silicone applied previously ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

LG WASHER

Model WM4000HWA

Near Lenexa, KS 66219

Chance

Job Details: 09/22/2023

Customer states unit leaks water slowly out of bottom of unit. Inspected unit and found small hole in door boot. Poured water over hole and it followed the exact same water trail that was there when I arrived. Unit will need new door boot. Follow up scheduled for Wednesday. ; ordrng 1 AGM30030702 (Washer boot (KC))

We serviced a

SAMSUNG WASHER

Model WA50M7450AW/A4

Near Ashland, NE 68003

Ali

Job Details: 09/22/2023

During inspection I ran the unit in a diagnostic mode via hass and activated the wash plate. Unit did not make any abnormal noises. I added two large towels and no signs of any noises. Pulled the wash plate and there was no items stuck within the wash plate and drum. Unit is operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali! ; dspstn on spec-tagged invntry: 1 DC97-18439A CLUTCH ASM

We serviced a

GE WASHER

Model GLWN2800D1WS

Near Omaha, NE 68116

Shannon

Job Details: 09/22/2023

Return with condole install and test filled stopped and awaited washed and drain all test ok now

We serviced a

CRITERION WASHER

Model CTW41N1AW

Near Norwalk, IA 50211

Jose

Job Details: 09/22/2023

"Customer states that the unit will not spin. Different company has came out to replace parts. Motor pulley assy was changed. I ran a quick and normal cycle, it filled with water and was spinning just fine had no issues starting up. Told customer how to properly load a washer. Advised customer to keep an eye on it and to call back if any issues continued."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near Waverly, NE 68462

Ali

Job Details: 09/22/2023

During inspection I manually cycled the ice maker. Ice maker would not cycle. Installed a new ice maker assembly and unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

We serviced a

DACOR RANGEHOOD

Model MRV48-ERS

Near Des Moines, IA 50312

Jose

Job Details: 09/22/2023

Tech was assigned as a helper;

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME16A4021AS

Near West Des Moines, IA 50266

Jose

Job Details: 09/22/2023

Complaint is that there is no power to the unit. Plugged in the unit to the outlet and saw that it did in fact have power and display would show up. There is frame damage and parts will be to be ordered. ; ordrng 1 De94-05147a (Assy grille - dsm) and 1 De64-02083t (Outer panel - dsm)

We serviced a

GE OVENS ELECTRIC

Model PB960SJ8SS

Near Omaha, NE 68164

Derek

Job Details: 09/22/2023

Customer states that oven began smoking while using the ovens. Customer unplugged machine and called for service. Tech arrived and pulled range. Removed covers and found that relays on main pcb have failed and have started melting from high amperage flow. Wiring has become damaged and needs repaired. Looked up replacement main pcb and found that pcb is only available as a complete console assembly. Provided quote to customer for new console. Customers discussed and have decided to move forward with repair. Will order new console and return for repair. Job is not complete. ; ordrng 1 WB27X33136 (Console)

We serviced a

SPEED QUEEN WASHER

Model Awne9rsn115tw01

Near Clive, IA 50325

Kris

Job Details: 09/22/2023

Complaint of noise need to move job to another day; schdld next appmnt for 9/28 THU 8-9

We serviced a

GE PROFILE REFRIGERATOR

Model PFE28KSKBSS

Near Urbandale, IA 50322

Kris

Job Details: 09/22/2023

Complaint of unit leaking from unit checked and found fc evap drain plugged with debris cleared debris and ice and test unit works fine and no leaks

We serviced a

DACOR RANGEHOOD

Model MRV48-ERS

Near Des Moines, IA 50312

Alex

Job Details: 09/22/2023

Customer compliant is that unit is struggling to come up. Hit button and lifted downdraft up and it began to rise and stop at the top hit button again and down draft fell down after a few seconds. Unit will need a new motor and customer requested new knob. Found parts and quoted customer $737.49 for replacement. Customer approved repair. Explained parts availability to customer and will contact customer once parts arrive. ; ordrng 1 DE81-04650A (Motor - dsm) and 1 DE81-09307A (Knob - dsm)

We serviced a

MAYTAG WASHER

Model MVW6500MBK

Near West Des Moines, IA 50266

Jose

Job Details: 09/22/2023

Problem that was stated was that the unit will not drain. Hooked up the lines and ran multiple cycles and saw there was no issues with the draining. Would drain properly in different cycles. No issues found. Job complete.

We serviced a

LG OVENS ELECTRIC

Model LRE3083ST/01

Near Papillion, NE 68133

Kyle

Job Details: 09/22/2023

Customer states unit not heating and displays error message. Inspected unit found f9e3 error stored. Checked bake element broil element and convection element all test ok. Found board is not supplying voltage to elements. Verified 240vac to terminal block. Unit will need main pcb #EBR77562705 will need to authorize with hbw

We serviced a

SAMSUNG DRYER

Model DVE50R5200W/A3

Near Omaha, NE 68124

Mike C

Job Details: 09/22/2023

Install parts as previously diagnosed. Re assembled unit and tested. Unit. Is now working as designed. job completely

We serviced a

GE MICROWAVE OVEN

Model JVM7195EK6ES

Near Ceresco, NE 68017

Ali

Job Details: 09/22/2023

Installed new control board. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

We serviced a

GE MONOGRAM MICROWAVE OVEN

Model ZSB9232N2SS

Near Lincoln, NE 68510

Ali

Job Details: 09/22/2023

Removed the old door assembly and installed the new door assembly. Unit is now operating properly.Thanks for choosing Home Town Hero Appliance Repairs. Please leave us a review on Google or the link via your email for your FREE $10 gift card to Jimmy Johns. Ali!

We serviced a

SAMSUNG WASHER

Model WA44A3205AW/A4

Near Kansas City, KS 66103

Jacob E

Job Details: 09/22/2023

"Unit is making a tapping noise when coming out of spin cycle, unit wasnt balanced. Adjusted and tapping has gone away. No issues found and unit passed hasss ; dspstn on spec-tagged invntry: 1 DC97-16984C CLUTCH and 1 DC97-19289F DRAIN PUMP"

We serviced a

SAMSUNG REFRIGERATOR

Model RF29BB860012AA

Near Mission, KS 66202

Jacob E

Job Details: 09/22/2023

Water pressure was high. Moved valve to half open and noise went away

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241S

Near Olathe, KS 66062

Jacob E

Job Details: 09/22/2023

Unit is keeping heater on on ice maker causing unit to spike in temperature. Need main board and ice maker ; ordrng 1 DA92-01199F (Main board) and 1 DA97-15217D (Ice maker)

We serviced a

BOSCH REFRIGERATOR

Model B36CL80ENS/01

Near Stilwell, KS 66085

Jacob E

Job Details: 09/22/2023

Replaced main board and filter. And cleaned condenser. Unit is not making noise and working like it should!

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMELBSR/AA

Near Windsor Heights, IA 50324

Kris

Job Details: 09/22/2023

"Complaint of not making ice cleared ice out of ice maker area and sealed u it up again to make sure no air is getting to ice room ran test unit is working done ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"