We serviced a
GE/HOTPOINT RANGE/COOKTOP GS
Model JGS760SP3SS
Near Urbandale, IA 50323
Alex
Job Details:
06/14/2023
Customer compliant is that unit is not cooling evenly. Checked unit for error codes and none found.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
LG WASHER
Model WM3900HBA
Near Kansas City, MO 64151
Jacob E
Job Details:
06/14/2023
Unit is squeaking from the drain and wash pump. Need to replace both. Quoted customer and they have approved ; ordrng 1 AHA75853813 (Drain pump)
We serviced a
GE REFRIGERATOR
Model PSS26LGRBWW
Near Bellevue, NE 68005
Brandon
Job Details:
06/14/2023
"Unit has a bad evap fan, the bearing is shot. Unit needs a new evap fan. Unit is still running and cooling its just very loud from the fan shaking. ; dspstn on spec-tagged invntry: 1 WR60X10074 MOTOR DC EVAP FAN"
We serviced a
LG WASHER
Model WM3900HBA
Near Kansas City, MO 64151
Jacob E
Job Details:
06/14/2023
Unit is squeaking from the drain and wash pump. Need to replace both. Quoted customer and they have approved ; ordrng 1 AHA75853813 (Drain pump)
We serviced a
LG REFRIGERATOR
Model LRSDS2706D.ASBCNA0
Near Omaha, NE 68104
Mark
Job Details:
06/14/2023
"Craft Ice maker isnt working, ordering ice maker for return ; schdld next appmnt for 6/20 TUE PM"
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Council Bluffs, IA 51501
Mark F
Job Details:
06/14/2023
"Customer states unit just stopped cooling all at once. When arrived unit was unplugged. Plugged unit in and observed compressor and fan not running. Set unit in test mode from button on main PCB. Condenser fan turned on, compressor did not. Verified voltage coming out of the board. Pressed button on board again and watched voltage climb. Came out of test mode and observed condenser fan running, but not compressor. Verified voltage at board. Unit has locked compressor. Drove to shop for new compressor. Tapped into system. Had 14.5/6 on high/low. Suctioned out refrigerant in the system. Cut out bad compressor and filter drier. Installed new compressor and drier. Charged system with nitrogen up to 190psi. Verified no leaks with leak bubbles. Vacuumed unit down to 640 microns. Charged system with 1.69oz of r600. Pressures got to -7 low & 49.5 on high. Unit is operating properly. Please allow 24 hours for unit cool to normal operating temperatures.; dspstn on spec-tagged invntry: 1 5421JJ1001R EVAP"
We serviced a
LG RANGE/COOKTOP EL
Model LSG4513ST
Near Council Bluffs, IA 51503
Hunter
Job Details:
06/14/2023
"Customer states flames will come out the back of convection fan and unit will not maintain temperatures. Found fault in unit hidden bake igniter. Recommend replacing bake igniter. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
KENMORE REFRIGERATOR
Model 59662832200
Near Omaha, NE 68104
Mark F
Job Details:
06/14/2023
"Customer states fridge is freezing over. Temps when arrived 18ff, -5frz. Could hear audible clicking. Removed damper,cover and found damper motor to be stuck. Damper is NLA."
We serviced a
GE MICROWAVE OVEN
Model PVM1870SM3SS
Near Bellevue, NE 68005
Jacob
Job Details:
06/14/2023
"Customer states unit is powering off and turning back on. Unit will need a new main control board. ; dspstn on spec-tagged invntry: 1 10QBP0230 MAGNETRON 3 28QBP0495 SWITCH 3/16 SPDT , and 1 DE59-00002A DIODE"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Leawood, KS 66209
Chance
Job Details:
06/14/2023
Customer states unit is not cooling properly. Removed evap cover and found ice build up on top of evap. Thawed all ice and found two cooling lines touching each other causing ice to build up. Separated cooling lines and placed defrost sensor on far right side of cooling lines. Reinstalled evap cover and shelves. Please allow 24 hours for unit to cool. Job complete.
We serviced a
KENMORE RANGE/COOKTOP GS
Model VF91813708
Near Omaha, NE 68112
Gary
Job Details:
06/14/2023
"Customer states tgat units mid burner and r,rear not functioning properly. Removed burners and found alot of gease built up. Removed both burners and cleaned burner hole. Installed back the burners ,r. Rear started up well with no issue. Mid burner was the worst, but it light and wiill take time for the grease to melt away. Recommend to purchase a mid burner if needed."
We serviced a
LG DISHWASHER
Model LDT5678BD
Near Omaha, NE 68022
Derek
Job Details:
06/14/2023
"Entered kitchen room of home and can smell burnt plastic. Ubibstalled dishwasher and found wash motor has shorted out and is now damaged. Installed new wash motor, reinstalled machine, and attempted to power unit on. 122vsc is supplied to the main pcb, but 0vdc is supplied to the user interface pcbs. Main pcb failed when motor shorted out. Will need to order new computer and return for repair. Job is not complete. ; ordrng 1 AGM76429510 (Main pcb)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFF
Near Omaha, NE 68022
Derek
Job Details:
06/14/2023
"Customer states that squaretrade warranty on machine has ended because square trade bought customer out. Servicer had come out and replaced the computer but no changes occurred. Tech insoected and found temperatures proper. 37 at floor and 41 at ceiling. Dropped console and took reading of thermistor. Thermistor is reading on the Mohm scale, which is not correct. Removed evaporator cover and immediately found sealed system issue. Evaporator frost pattern is not proper, indicating leak of refrigerant or compressor failure. Explained findings to customer and provided quote to address all issues. Customer approved repairs. Will order replacement parts and will schedule return with parts for TM. Job is not complete. ; ordrng 1 297110400 (Thermistor) and 1 297269408 (Overlay) and 1 297411155 (Compressor) and 1 5303305677 (Drier) and 1 297414901 (Evaporator) and 1 297217900 (Heat exchange)"
We serviced a
LG REFRIGERATOR
Model LSXS26366S
Near Gardner, KS 66030
Christopher
Job Details:
06/14/2023
Inspected 5e unit and verified the issue. Found frost build up on the freezer at the door. Found 5e gasket is warped and not sealing correctly. Heat gasket up and reshaped. Checks okay
We serviced a
ASKO WASHER
Model W4114C.T.U
Near Des Moines, IA 50312
Alex
Job Details:
06/14/2023
Return with parts. Ripped old detergent model out and checked everything inside detergent housing with no damage done. Replaced detergent module and reconnected front face. Inserted module into house and ran a test cycle and no leaks detected. Job complete.
We serviced a
HESTAN ICEMAKERS - GRID
Model GIML15
Near Kansas City, MO 64152
Jacob E
Job Details:
06/14/2023
Parts are being sent to the office from hestan. the water inlet valve has failed. Part is suppose to be here within a week; schdld next appmnt for 6/21 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bennington, NE 68007
Shannon
Job Details:
06/14/2023
0 in freezer 36 in fridge all fans working disassemble unit replace ice maker in ceiling hard reset with breaker off 24 hours for ice
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Overland Park, KS 66221
Eric
Job Details:
06/14/2023
Customer states when hitting start unit beeps and doesnt start. Giving door open error tested door latch door latch good tested latch at main board still good put unit in service mode reading door latch is working.put unit back together tested again unit now running as intended most likely loose connection
We serviced a
LG RANGE/COOKTOP GS
Model LDG4315BD/00
Near Omaha, NE 68144
Koby
Job Details:
06/14/2023
"Customer states unit trips breaker when top oven is preheated to around 400 degrees. Removed back panel and used clamp ammeter to read amp draw on ignitor while unit was heating. Set unit to heat to 500 degrees and breaker tripped around 400 degrees, amp draw spiked at that temp. Checked resistance of ignitor, multimeter read 17 ohms of resistance on the ignitor and resistance climbed to 38 ohms as unit cooled back down. Ignitor is shorting around 400 degrees, tripping breaker. Recommend replacement of ignitor. ; ordrng 1 MEE61841401 (Ignitor)"
We serviced a
WHIRLPOOL DRYER
Model DV42H5200EP/A3
Near Bellevue, NE 68123
Jacob
Job Details:
06/14/2023
"Customer states unit is making a loud noise. Installed new drum rollers. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Papillion, NE 68046
Jacob
Job Details:
06/14/2023
"Customer states units ice maker is not making ice and freezer door handle came off of the door. Will need submit to warranty for authorization. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA81-05595A RTV OEM DOW 3140 , 1 DA82-01415A WATER LEAKAGE KIT , 1 DA97-12540G AUGER , 1 DA97-12609C COVER-EVAP , and 1 DA97-15217D ICEMKR"
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561HEW
Near West Des Moines, IA 50266
David M.
Job Details:
06/14/2023
Replaced air damper on fridge that was not cycling open.; pckd up 1 WPW10196393 (Damper control)
We serviced a
GE OVENS ELECTRIC
Model JB640SR5SS
Near Olathe, KS 66062
Christopher
Job Details:
06/14/2023
Installed board and checks okay.
We serviced a
WOLF OVENS ELECTRIC
Model D030F/S
Near Omaha, NE 68114
Mike F
Job Details:
06/14/2023
Tech was assigned as a helper;
We serviced a
LG DRYER
Model DLE7200WE
Near Omaha, NE 68154
Mike F
Job Details:
06/14/2023
"Customer states d90 error. Disassembled unit and checked internal venting, venting clear. Removed blower thermistor and thermostat and cleaned. Checked lint screen. Checked out side venting, venting is good. Ran unit through venting test, unit passed vent test. Ran dryer with some damp towels for 15 minutes, dryer did not give d90 error code."
We serviced a
LG REFRIGERATOR
Model LRTLS2403S
Near Omaha, NE 68138
Brandon
Job Details:
06/14/2023
"New fridge in December. Discovered there was water under the filter before changing it. Replaced filter with another OEM filter and noticed its still dripping water. Its dripping when the ice maker is calling for water customer said. After investigating unit, couldnt find any source of water but it was prominent there is a problem as there was water all over. Replace filter head and water valve and went to reinstall dispenser and noticed water dripping from the rear support to the filter head. There is no water where the hoses penetrate through the cabinet. Called tech line and they said to submit video and pictures of issue and of a clear drain line. Tech line said it had to be water that had accumulated or soaked into the liner that was dripping out as it wouldnt have left water all around inside the dispenser area. Double checked all the hoses and there is no drips/leaks when idle or dispensing. Told customer to just keep an eye on it to see if it returns. Job complete."
We serviced a
PERLICK REFRIGERATOR
Model HP15BO
Near Omaha, NE 68144
Koby
Job Details:
06/14/2023
"Return with parts. Removed all items from unit. Removed racks, rack holders and supports. Removed wire harness cover and then removed evaporator cover. Unclipped thermistor from evaporator fan mount and removed evaporator fan mount from unit. Removed old evaporator fan motor from mounting bracket and installed the new one. Reassembled unit and tested operation of fan, unit functions properly. Job complete."
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Prairie Village, KS 66208
Nate
Job Details:
06/14/2023
"Customer states there is a loud noise when running the dryer for the last week. Issue is the motor frame has deformed causing the shaft and blower assembly to spin at an angle rubbing inside the blower housing. Needs new blower motor assembly.; ordrng 1 DC93-00101N (Motor assembly (KC)), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM"
We serviced a
GE PROFILE MICROWAVE OVEN
Model PVM1790DR1WW
Near Omaha, NE 68144
Darrin
Job Details:
06/14/2023
Customer states that unit keeps blowing fuse. Tried all 3 door switches and fuse. Unit kept blowing fuse. Recommended replacing Transformer and capacitor. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT
We serviced a
GE REFRIGERATOR
Model GTS19KYNCRFS
Near Omaha, NE 68144
Mark
Job Details:
06/14/2023
Wrong door sent to customer. Called ge for frz door part order ; saved tckt
We serviced a
GE MICROWAVE OVEN
Model JVM3160DF3WW
Near Omaha, NE 68122
Mark
Job Details:
06/14/2023
"Customer states unit has broken handle mount, door needs removed and mount replaced"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Elmwood, NE 68349
Ali
Job Details:
06/14/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled. Ali! ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02653A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9671SR/AA
Near Waukee, IA 50263
Jose
Job Details:
06/14/2023
Job completed but wasnt able to get ahold of Logan from the moving company for the remainder balance ; schdld next appmnt for 6/15 THU !
We serviced a
U-LINE ICEMAKERS - GRID
Model UUACR115SS01A
Near Des Moines, IA 50312
Jose
Job Details:
06/14/2023
Customer states that the unit was leaking water. Pulled out the unit and saw that there was a drain hole and tube coming out the wall that has been dripping water. I turned on the ice maker and it was working properly and it wasnt leaking or causing other issues. Called Liz Kennedy and sent her videos of whats going on.
We serviced a
LG RANGE/COOKTOP EL
Model LSEL6335F
Near Des Moines, IA 50312
Jose
Job Details:
06/14/2023
Customer states that the unit would not properly heat for the burners and oven. I checked the power cord to the outlet and was getting 120/ 120/ 200. I checked how the power cord was connected to the unit and it was misfired. Fixed the wiring and was getting 240 now and everything was heating properly. Job complete
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Bondurant, IA 50035
Jose
Job Details:
06/14/2023
Customer states that the unit was leaking. Ran a test cycle and saw that the unit would leak from the bottom of the door. There was a service bulletin and a repair kit. Customer declined repair. Job complete.
We serviced a
GE RANGE/COOKTOP EL
Model JB750EJ3ES
Near Lincoln, NE 68521
Ali
Job Details:
06/14/2023
Removed the old burner assembly and installed the new burner assembly. Reassembled the unit and confirmed the burner was working properly. Unit is now operating properly. Ali!
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WFC150M0EB3
Near Omaha, NE 68137
Darrin
Job Details:
06/14/2023
Customer states that left front and back right burners are not working. Unit will need 2 new switches.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model n/a
Near Urbandale, IA 50323
Dillon
Job Details:
06/14/2023
"Customer stated that the unit was making a loud noise when the door was opened and closed. Found that the door needed adjusted, I then adjusted the unit and found that the machine is operating properly. Job complete."
We serviced a
KENMORE WASHER
Model 796.41182.311
Near Johnston, IA 50131
Dillon
Job Details:
06/14/2023
"Customer states at the unit is leaking water. Found that the unit is stacked, I ran a quick wash cycle two times and let it go through rinse and wash and found that the machine was not leaking any water at all for 40 minutes. I am not 100% sure if the washer itself is leaking water or something else is. But there is no access to the back of the unit without pulling the whole machine. Told customer to run a cycle tonight and see if she could locate where leak is coming from or potentially get videos but to call back if she has any more issues. Job complete. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6202WW/AA
Near Ankeny, IA 50021
Dillon
Job Details:
06/14/2023
"Customer states that the unit was not producing ice and was frosting out. Found that there was ice buildup underneath of the icemaker and had no ice in the bucket. I dont swapped out all of the icemaker parts and I found that the machine is operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"
We serviced a
LG REFRIGERATOR
Model LSXS26366S/02
Near Lincoln, NE 68503
Ali
Job Details:
06/14/2023
During inspection unit had symptoms of a failed compressor. Unit will need the updated compressor. Unfortunately customer does not have the proof of purchase and unit can not be repaired under the warranty. Due to the cost of the repair customer is not going to fix the unit. Ali! ; dspstn on spec-tagged invntry: 1 ADL74760901 EVAP
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SR/AA
Near Overland Park, KS 66062
Eric
Job Details:
06/14/2023
"Customer states unit not making ice. Inspected ice room found no ice freezing up. Tested ice maker not making complete rotation swapped ice maker tested new one ice maker completed and called for water siliconed ice room and changed out drain tube. Failed to bring ice bucket will ship one to customer to change out. I; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
DACOR REFRIGERATOR
Model DRF36C000SR/DA
Near Gardner, KS 66030
Eric
Job Details:
06/14/2023
Replaced main board turned pitcher auto fill to on pitcher started filling as normal
We serviced a
LG REFRIGERATOR
Model LLMXS3006S
Near Stilwell, KS 66085
Christopher
Job Details:
06/14/2023
"Inspected the unit and verified the issue of intermittent cooling and ice. Found on arrival the temps in both sections correct. Found a service bulletin about a firmware update To fix this issue. Attempted update but it would not accept the update. Ordering new PCB and will update jig and try again on next arrival. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76522101 EVAP , 1 ADL76681401 EVAP , and 1 TCA36811409 R600 CMPRSR"
We serviced a
ZEPHYR WINE COOLER
Model PRWB24C32BG
Near Kansas City, MO 64131
Christopher
Job Details:
06/14/2023
Replaced fan motor as requested and unit still not working. Found no voltage supplied by the board. Called tech line and confirmed 11010114 is 5e part number. The part is being sent to the customer. ; schdld next appmnt for 6/26 MON !
We serviced a
SAMSUNG REFRIGERATOR
Model RZ11M7074SA/AA
Near Des Moines, IA 50310
Evan
Job Details:
06/14/2023
Complaint is that unit was not cooling. Found through weak cooling Hass test unit has history of the door being left open for a extended period of time while temps increased. Current temps are perfectly within expectations. Advised customer that if issues return to please return contact but unit is currently operating properly. Job completed.; dspstn on spec-tagged invntry: 1 DA81-06007B UV DRIER LOKRING
We serviced a
LG RANGE/COOKTOP EL
Model LRE3194ST
Near Urbandale, IA 50322
Evan
Job Details:
06/14/2023
"Customer complaint is that unit is not heating and is throwing F9 Error code. Found that relay board line 2 connector was fried, quoted customer for wire repair. Customer approved. Removed old damaged wire and terminal connector, cleaned factory male spade connector with Dremel wire wheel and replaced female spade with new insulated 12awg terminal. Unit is now operating properly. Job completed."
We serviced a
LG REFRIGERATOR
Model LRFVC2406S
Near Urbandale, IA 50323
Evan
Job Details:
06/14/2023
Complaint is that unit is not producing craft ice. Found that craft ice maker had failed. Installed replacement craft ice-maker and unit is now operating properly.; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR
We serviced a
LG REFRIGERATOR
Model LFXS28566S
Near Shawnee, KS 66216
Christopher
Job Details:
06/14/2023
"Inspected the unit and verified 5e issue of not cooling. Found the compressor has failed. Recovered 134 a and replaced compressor and dryer. Tested for leaks and checks good. Pulled vacuum and charged with 4.97 oz 134a and checks okay, ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
GE DISHWASHER
Model GDT665SMN4ES
Near Urbandale, IA 50323
Evan
Job Details:
06/14/2023
Installed replacement Pressure sensor alongside drain pump. Unit is now operating properly.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Olathe, KS 66062
Eric
Job Details:
06/14/2023
"Siliconed ice room replaced ice bucket and replaced ice route did water test unit passed ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-13829C ICE CASE ROUTE , 1 DA97-14504C ICE BCKT , and 1 DA97-14474C ICE BCKT"
We serviced a
LG REFRIGERATOR
Model LFX33975ST.ASTCNA0
Near Papillion, NE 68046
Darrin
Job Details:
06/13/2023
"Showed up and talked to the customer. The customer has a GE fridge. Wrong fridge at the wrong address. People do not even own a lg fridge at all. Thanks from your technician Darrin. Have a great day."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Omaha, NE 68130
Darrin
Job Details:
06/13/2023
"Replaced sealed system components. Charged with nitrogen to check for leaks. Vacummed and then charged with 2.26 Oz of r 600. Please let run for 24 hours. Thanks from your technician Darrin. Have a great day."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Bennington, NE 68007
Mike F
Job Details:
06/13/2023
"Return with parts, installed new freezer door, set screws and handles. HBW"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA
Near Bennington, NE 68007
Mike F
Job Details:
06/13/2023
"Return with parts, installed ice maker update kit and ice bucket. Applied rtv to inside and outside of ice house. Tested ice maker, ice maker cycled and called for water. Job complete. ASI; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
MAYTAG STACK WASH/DRY
Model LSE7806ACE
Near Des Moines, IA 50311
Kris
Job Details:
06/13/2023
Complaint if not washing found fuse is blown ordering in new fuse; ordrng 1 WP22001555 (Fuse DM)
We serviced a
SAMSUNG REFRIGERATOR
Model RF30HBEDBSR
Near Ankeny, IA 50023
Evan
Job Details:
06/13/2023
"Customer complaint is that unit is not cooling. Unit was not on but proceeded with troubleshooting. All fans and compressor are operating. If unit does not reach temp following visit refrigerant leak is most likely. Quoted customer for Refrigerant leak repair including Evap, Drier, and Water leakage kit; dspstn on spec-tagged invntry: 1 DA32-10104N SENSOR 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-13757A EVAP CVR"
We serviced a
MAYTAG DRYER
Model MED5500FC
Near Omaha, NE 68116
Mike F
Job Details:
06/13/2023
Customer states dryer is making a loud noise. Found frozen idler wheel and bad rollers. Replaced idler and rollers. Reassembled unit and tested. Dryer is no longer making a loud noise. Job complete. ASI.
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Omaha, NE 68130
Koby
Job Details:
06/13/2023
Customer states unit is not tumbling. Inspected unit and found idler has failed and belt has slipped off motor pulley. Motor is operational but unable to turn drum due to belt slipping off. Need to replace idler. Picked up part from local distributor. Removed old idler and installed the new one. Reinstalled belt on idler and motor pulley. Reassembled unit and ran test cycle. Unit functions properly properly. Job complete. ; pckd up 1 5304507499 (Idler)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME11A7510DG/AA
Near Olathe, KS 66061
Nate
Job Details:
06/13/2023
"Customer stated the issue returned where it lost power. Closer inspection at the connection at the noise filter board showed a factory flaw where the spade connector female end was inserted into the plastic molex housing at an angle so whe the factory connected the plug to the male connector on the filter board it did not seat into the female end but rested on the outside stil touching the metal so it passed checks. Over time though with gravity and use, the connection failed causing it to arch. I disassembled the connector housing and reseated the female end in the housing so when I reattached the connector to the filter board it locked onto the noise filter male end securing the connection. Tested and there is no more play and arching and no more loss of power"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model KRFC704FSS01
Near Ames, IA 50010
Jose
Job Details:
06/13/2023
"Customer states that the unit was not cooling. When I first arrived the unit was powered on and I could on,y hear the fans running. After 20mins the compressor still hasnt turned on. I then put into service mode and tested the compressor individually to see if it would kick on it did not. I then checked the compressor and the ServiceMatters was saying it needs 9.6oh,s ( motor to common ) , and 16.5ohms ( sensor to common ) my reading were setting below that. It so recommended changing out the Orion board if the compressor was bad and needed to be changed. Customer declined repair and 1/3 parts needed were out of stock with no eta.79 - fridge 80 - freezer"
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DDFTX9 N
Near Olathe, KS 66061
Nate
Job Details:
06/13/2023
Customer stated the washer was not completing cycles mainly on the upper washer but occasionally on the lower. Found fault code A6 indicating a water supply issue. Verified issue was the dual water valve. Will order and return. ; ordrng 1 529730 (Double water valve (KC)) and 1 525466 (Valve hose clamp (KC))
We serviced a
SAMSUNG DRYER
Model DVE50R5200W/A3
Near Ames, IA 50010
Jose
Job Details:
06/13/2023
Customer states that the unit its making loud sounds like if there was loose change. I ran the unit for a couple mins and couldnt recreate the noise. Advised the customer to take a video and call back if the issue continues. ; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER ASM and 4 DC97-16782E ROLLER-NEW STYLE
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Martell, NE 68404
Kevin
Job Details:
06/13/2023
Part not tagged to Job. Called and canceled for today. Needs sump and rescheduled ; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Grimes, IA 50111
Kris
Job Details:
06/13/2023
"Complaint of cooling issue found unit frosted up again drain line is frozen cleared drain line and cleared frost replaced evap cover done ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"
We serviced a
ZEPHYR RANGEHOOD
Model AK8000CS
Near Ankeny, IA 50023
Kris
Job Details:
06/13/2023
Check over found motor not changing speed ordering in new capacitor ; ordrng 1 12050040 (Cap DM) and 1 12120095 (Motor DM)
We serviced a
SAMSUNG STACK WASH/DRY
Model DVE45B6300C/A3
Near Omaha, NE 68127
Mike C
Job Details:
06/13/2023
Customer complaint unit trips breaker after running for about 30 minutes on high heat. Connected unit to HASS and ran a full diagnostic. Unit presented no air codes and unit passed diagnostic tests. Removed unit from cabinet and found venting crushed by 70%. Informed customer that this is the issue. Apartment does not have exterior venting available and so customer vents into room. Inform customer that this is not acceptable and he must go to the apartment complex to have room modified for safety. No further repairs are necessary.
We serviced a
JENNAIR MICROWAVE OVEN
Model JMW2427IM02
Near Omaha, NE 68118
Mike F
Job Details:
06/13/2023
"Customer states display is constantly chiming, like it is power cycling. Ordering control panel, part is b/o, will need to return when part arrives. ; ordrng 1 W11429635 (Console)"
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Pleasant Hill, IA 50327
Alex
Job Details:
06/13/2023
Customer compliant is that unit is loud and dirt under unit. Removed top cover and found broken tub weight. Disassembled front of unit and contacted Samsung. Samsung deemed unit unrepairable. Samsung gave ticket number of 7005576673. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Indianola, IA 50125
Alex
Job Details:
06/13/2023
Customer compliant is that unit is intermittently load while in spin. I was shown video and heard noise. Checked error codes and found over flow error. Ran diagnostics on unit and as soon as unit when into spin nose was present. Unplugged drain pump while in spin and noise is still present. Unplugged unit and rotated rotor. Found bolt on rotor very loose. Went to hand tighten bolt and bolt head fell off. Bolt has snapped. Removed rotor and attempted to back bolt out with extractor. Unable to remove bolt. Customer would not like to proceed with any further repair. Collected service call. Job complete.; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP WATER
We serviced a
FISHER PAYKEL HOOD
Model HC36DTXB2
Near Olathe, KS 66061
Nate
Job Details:
06/13/2023
Customer stated the noise has now went away. Upon inspection there were no filters on the fan motor. Customer stated it did not come with them. Will order new filters and replace. ; ordrng 2 791772 (Fan carbon filters (KC))s
We serviced a
SAMSUNG OVENS ELECTRIC
Model NQ70T5511DG/AA
Near Omaha, NE 68135
Koby
Job Details:
06/13/2023
Customer states unit is not heating. Inspected unit and found that relay on main pcb is failing. Need to order part to install upon return. ; ordrng 1 DE92-03729T (Main pcb)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near West Des Moines, IA 50266
David M.
Job Details:
06/13/2023
Drain pump was not draining. Piece of glass got stuck and burned out drain pump. Replaced drain pump.; dspstn on spec-tagged invntry: 1 W10876537 PUMP-DRN
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RF170WDLX5 N
Near Olathe, KS 66062
Nate
Job Details:
06/13/2023
"Customer stated nothing was cooled in either the fresh food or freezer. Compressor wasnt running. Issue was power supply connection to the inverter board was loose at the main not supplying power to initiate the compressor. Compressor tested out good. Once reconnected, the compressor kicked back on and started running against. Confirmed air flow in fresh food section."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDTWW
Near Omaha, NE 68135
Darrin
Job Details:
06/13/2023
"Customer states that fridge is not working correctly. Checked unit for codes and there is a 22 and 25 error code stored. There is also a 39 but does not have water hooked up. Recommended replacing the evap cover and installing the water leakage kit. ; dspstn on spec-tagged invntry: 1 DA32-10104N SENSOR 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Ankeny, IA 50021
Dillon
Job Details:
06/13/2023
"Customer stated that the machine was not cooling at all. Found that both apartments were 60?. Found that the compressor was running when I showed up so it appears that there is a sealed system issue. Found the customer was not original owner but the machine was within 10 years, found the machine will need compressor and evaporator along with filter dryer, job denied. Job complete."
We serviced a
GE REFRIGERATOR
Model GFE28GGKBB
Near Waukee, IA 50263
David M.
Job Details:
06/13/2023
Replaced condenser fan that was no longer running.
We serviced a
WOLF RANGE/COOKTOP GS
Model R486G
Near Omaha, NE 68124
Mike C
Job Details:
06/13/2023
"Customer complaint of knobs broken off on range. Both oven knobs missing metal insert and must be replaced. Right oven infinite switch also broken and must be replaced. 816489 left oven knob, 816328 right oven knob, 815506 thermostat. Customer approved all repairs. Parts ordered and customer is rescheduled.; ordrng 1 816489 (Left oven knob) and 1 816328 (Right oven knob) and 1 815506 (Large oven thermostat)"
We serviced a
GE DISHWASHER
Model GDF510PSR3SS
Near Indianola, IA 50125
Alex
Job Details:
06/13/2023
Customer compliant is that unit wont always finish a cycle. Customer will sometimes have to hit start multiple times to get unit to finish. Checked error codes and got a failure to drain and heater error. Removed pressure sensor and inspected with no clog found. Did a fill test and unit ended on 40.51 hz which is correct. Unit is draining without issue. Checked heater resistance and got 16ohms. Ran heater test and heater is getting hot. Door is properly closing without issue and not binding up on cabinets. No issues found with unit. Quoted customer for potential main board. Collected serivce call fee. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS268ZDB0
Near Omaha, NE 68116
Travis
Job Details:
06/13/2023
Installed new defrost control. Compressor and fans now run properly
We serviced a
MIELE REFRIGERATOR
Model F1413VI/04
Near Omaha, NE 68154
Travis
Job Details:
06/13/2023
Returned with parts. Installed new evaporator fan. Monitored as unit developed full frost pattern. Unit is now operating properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Urbandale, IA 50323
Evan
Job Details:
06/13/2023
"Returned with parts. Installed replacment Ice maker assembly harness, Handler/rear air box, and Auger. Unit is now operating properly."
We serviced a
LG REFRIGERATOR
Model LFXS26973D.ASBCNA1
Near Lincoln, NE 68512
Kevin
Job Details:
06/13/2023
Just delivered has missing dark SS spot behind handle. Purchased from Earnies. ; ordrng 1 Add73719028 (Freezer door)
We serviced a
LG REFRIGERATOR
Model LFXC22526S
Near Lincoln, NE 68516
Kevin
Job Details:
06/13/2023
Installed icemaker. Cycled and filled.
We serviced a
SUB ZERO REFRIGERATOR
Model 550-RH
Near Omaha, NE 68144
Travis
Job Details:
06/13/2023
"Customer states freezer is not cooling also fridge doesnt seem to be as cool as it should be. 35 in freezer. 51 in fresh food. Removed freezer door. Evaporator plugged with ice. Advanced timer to defrost. Heater came on. Unit needs defrost timer. For fresh food section. Compressor and fans running. Connected pressure probe. Running -2 which indicates leak in system. Have condensation on back wall near evap inlet. Will need compressor, filter drier, heat exchanger and evaporator. Recommend replacing cold control and condenser motor as well. Will order parts. ; ordrng 1 4201260 (Cold control) and 1 4200740 (Condenser motor) and 1 7014648 (Defrost timer) and 1 7006594 (Defrost terminator) and 1 4204400 (Evap) and 1 7015724 (Heat exchanger) and 1 4201670 (Compressor)"
We serviced a
LG REFRIGERATOR
Model LRFCS25D3S.ASTCNA0
Near Overland Park, KS 66213
Christopher
Job Details:
06/13/2023
Inspected the unit and vefifi3d the issue. Found a small leak at the condenser port of the compressor. Repaired leak and pressure tested. Checks okay charged with 57 g r600 and checks Kay. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA37071511 COMPRESSOR
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Omaha, NE 68164
Shannon
Job Details:
06/13/2023
Inspect unit ran thru complete rinse cycle and drained many time unit stopped draining motor hot and humming est398.11 for drain pump customer could same u it on sale at nfm for same cost to repair customer to look at new ; dspstn on spec-tagged invntry: 1 A00126401 PUMP ASSEMBLY
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2676FRZ00
Near Omaha, NE 68154
Shannon
Job Details:
06/13/2023
Inspect unit has ice maker error also issue with board recomend both is on back order w10843055 and w11658802; dspstn on spec-tagged invntry: 1 W10843055 CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIH202
Near Omaha, NE 68154
Shannon
Job Details:
06/13/2023
Inlet valve leaking picked up valve install with new waterline test ok floor raised ; pckd up 1 W11312191 (Valve) and 1 Wx08x10006 (Hose)
We serviced a
MAYTAG REFRIGERATOR
Model MFD2561HEW
Near Omaha, NE 68107
Shannon
Job Details:
06/13/2023
Unit out of opening when arrive valve leaking replace valve and gear for bottom drawer test ok
We serviced a
BOSCH REFRIGERATOR
Model B26FT70SNS/01
Near Omaha, NE 68118
Shannon
Job Details:
06/13/2023
Return with parts disassemble dispenser array repack broken flapper and solinoid reassembled and test all functions working
We serviced a
GE RANGE/COOKTOP GS
Model CGS750P2M3S1
Near Omaha, NE 68022
Derek
Job Details:
06/13/2023
"Customer states that upper oven is leaking gas. Had mud out to his home and they promptly shut off the gas and told customer to discontinue use. Tech inspected machine. Turned gas shut off to the 'on' position and used combustible sniffer to look for source of leak. 10 minutes I to testing, tech found small leak inside oven. Gas safety valve is not fully closed, allowing small amount of gas to leak by. Disassembled rear panel and found no mechanical shut off or disconnect on valve assembly. Customer will not be able to safely use machine until repair is completed. Tech placed valve on order from Albany, NY and will coordinate to return for installation. Customer is typically only available after 5pm, so last job of the day is preferred. Job is not complete. ; ordrng 1 WB21X28836 (Safety valve)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSG/AA
Near Chicago Precinct, NE 68022
Derek
Job Details:
06/13/2023
"Arrived and found ice maker error stored in memory from 2 months ago. Ice maker is currently working properly and ice bin is full. Removed ice bin and ice bin is broken. Installed new ice maker into machine, installed new bin, then removed ice route parts and thoroughly cleaned them off. Reassembled and ran 3 test cycles of the ice maker. Ice maker successfully harvests and refills. Pulled machine and verified pcb is updated, waterline is adjusted, and drains are clear. Reinstalled fridge and adjusted leveling to encourage rearward lean. Ran 2 additional test cycles and ice maker still working properly. Tech allowed dwell to end and verified cooling has resumed. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02665A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
MAYTAG DRYER
Model MEDB850YW2
Near Omaha, NE 68106
Dom
Job Details:
06/13/2023
Customer states unit is not heating. Installed new heating element.; dspstn on spec-tagged invntry: 1 279973 CUTOFF-TML and 1 WP3390719 FUSE-THRML
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Omaha, NE 68106
Dom
Job Details:
06/13/2023
Customer states unit is randomly shutting down. Will need main board and ui.; O-emld tckt
We serviced a
LG MICROWAVE OVEN
Model LMC2075BD
Near Clive, IA 50325
Evan
Job Details:
06/13/2023
Complaint is that microwave LED is not operating. Found that light clip had broken allowing led to be pushed within cavity. Quoted customer to removed microwave from wall and remount clip. Light is now operating properly. Job completed.Additionally customer was interested in Two knobs for their gas cooktop. Ordering replacement knobs and knobs will be shipped directly to customer.; ordrng 2 AEZ73393301DROPSHIP (Knobs DRP SHIP TO customer)s
We serviced a
GE REFRIGERATOR
Model PYE22KBLPTS
Near Roca, NE 68430
Derek F
Job Details:
06/13/2023
I arrived today with the parts to complete the repair to the refrigerator. I first disconnected power and gained access to the RFID board. I then removed the old one and installed the new one. I then reconnected power and tested the dispenser. The dispenser is now recognizing the filter and dispensing water properly. Thanks for choosing Hometown Hero Appliance Repair.
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DCB7
Near Clive, IA 50325
Evan
Job Details:
06/13/2023
Installed new mounting screws in top of unit. Additional added foam strips between rail and front support to allow drawer to properly sense closure. Unit is now operating properly.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NQ70M6650DS/AA
Near Ankeny, IA 50023
Kris
Job Details:
06/13/2023
Replaced the microwave door and test done
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
