Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9070SG/AA

Near Olathe, KS 66062

Christopher

Job Details: 05/17/2023

Installed valve and dryer pulled a vacuum and charged with 6.88 r 134a and checks okay. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE

We serviced a

LG REFRIGERATOR

Model LFXS30726S

Near Omaha, NE 68136

Brandon

Job Details: 05/17/2023

"Initial temperatures were 40 in freezer, 60 in fresh food. Removed evaporator cover and found no frost pattern but compressor is running full bore. Unit needs a sealed system replacement. Lg only covers compressor; dspstn on spec-tagged invntry: 1 ADL73341415 EVAP and 1 ADL73981017 EVAP"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lincoln, NE 68520

Kevin

Job Details: 05/17/2023

"Said I fixed the last noise in January and this is a different noise. Unit working no stored errors. Tested fill,agitate,spin and drain. Add clothes and started a normal cycle. All working. Customer did not hear the same noise while testing. Called WPL."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG

Near Spring Hill, KS 66083

Christopher

Job Details: 05/17/2023

Installed valve and ran Hass. Unit checks okay and recieved a pass. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Omaha, NE 68136

Koby

Job Details: 05/17/2023

"Return with parts. Disassembled unit and removed old sump assembly. Installed new sump assembly and reassembled unit. Replaced fill hose and customer requested left side rack adjuster be replaced as well. Need to order part to install upon return. ; ordrng 1 W10837306 (Adjuster), used 1 W10278636RC (DW INSTALL KIT) from stock"

We serviced a

LG REFRIGERATOR

Model LRSXS2706S.ASTCNA0

Near Seward, NE 68434

Ali

Job Details: 05/17/2023

Installed the new main pcb and thawed out the water line. Noticed water would still not come through the dispenser. Checked my connections and they all checked out. Blew through the lines to confirm it wasnt frozen and it wasnt. Cycled the ice maker and it properly filled. The dispenser valve failed. Need to order a new valve assembly. Ali! ; ordrng 1 AJL75314601 (Tank assembly)

We serviced a

LG DISHWASHER

Model LDT7808SS.ASSESNA

Near Lincoln, NE 68521

Ali

Job Details: 05/17/2023

Pulled the unit utilizing my floor protection and gained access to the wash pump assembly. Swapped over the wash pump assembly. I also replaced the main wiring harness. One by one I moved each connector to confirm proper location and plug. Finally I installed the new main pcb. Reassembled the unit and ran a few cycles to confirm there was no signs of any leaks. Unit is now operating properly.Job complete Ali!

We serviced a

THERMADOR DISHWASHER

Model DWHD410JFP/66

Near Omaha, NE 68132

Mark

Job Details: 05/17/2023

"Returned with parts and replaced valve, unit now has proper fill. Reseated connector on control board for heating circuit. Unit is washing and heating normally now"

We serviced a

SAMSUNG MICROWAVE OVEN

Model MC17J8000CG

Near Omaha, NE 68154

Shannon

Job Details: 05/17/2023

Touchpad issue door assy needs replaced c-do error not stocked in town de94-03533d est 697.12 plus tax discount given customer to think about

We serviced a

GE RANGE/COOKTOP GS

Model JGP962BEC2BB

Near Omaha, NE 68022

Shannon

Job Details: 05/17/2023

Harness issues right rear burner will spark when using others but when try to use that one wont spark not stocked in town est 345.13 plus tax ; ordrng 1 Wb18t10338 (Harness)

We serviced a

HOTPOINT RANGE/COOKTOP GS

Model RGA724EK7WH

Near Fort Calhoun, NE 68023

Shannon

Job Details: 05/17/2023

Return with thermostat install and test cycles and igniter comes back on and cycles and heats again test ok

We serviced a

BOSCH DISHWASHER

Model SHP865ZD5N/01

Near West Des Moines, IA 50266

Alex

Job Details: 05/17/2023

Return with parts. Slid unit out and installed o ring and new cover. Tested unit and no leaks present. Customer also had mentioned the auto open feature intermittently working. Made sure function is on and tested with no issues. When I arrived the first time there was excess tension on top of door. Reinstalled dishwasher so that door will open freely. Job complete.

We serviced a

LG REFRIGERATOR

Model LRFVS3006S.ASTCNA0

Near Pleasant Hill, IA 50327

Jose

Job Details: 05/17/2023

Customer states that their craft ice maker wasnt working. Installed new ice maker. Unit is now up and running. ; dspstn on spec-tagged invntry: 1 AEQ73449909 CRAFT ICEMKR

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NX60T8711SS/AA

Near Leawood, KS 66209

Nate

Job Details: 05/17/2023

Returned and replaced the main PCB. The issue was still not resolved and the main board was still not sending output voltage to the sub PCB with 5 or 12 VDC. CALLED SAMSUNG and they authorized other options through QA department. Cust should receive a call in 48 to 72 hours on options available. Reference # 7005535292.

We serviced a

GE REFRIGERATOR/TOP

Model CFE28TP4MKW2

Near Ashland, NE 68003

Kevin

Job Details: 05/17/2023

Ran hot water all temps multiple times. Ran cold water. Customer said the motion of opening the door it will drop water to floor. Edu customer. All tests good.

We serviced a

GE DISHWASHER

Model GHDA670N00WW

Near Lincoln, NE 68524

Ali

Job Details: 05/17/2023

During inspection I cycled the drain pump and unit drained properly. Customer was also stating their dishes were not cleaning properly. After asking a few questions I noticed their were only using rinse aid. Did a quick instruct on how to load soap and rinse aid. If the issue on the drain pump comes back I did quote for a new pump.Unit is working properly. Ali!

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDTSR/AA

Near Grimes, IA 50111

Kris

Job Details: 05/17/2023

"Complaint of noise from rc found evap iced up installed drain tube kit and cleared ice done ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FiHZ00

Near Urbandale, IA 50322

Kris

Job Details: 05/17/2023

Complaint of ice maker not making ice found wires in door broke quoted new door no repair done ; dspstn on spec-tagged invntry: 1 W10873791 ICEMKR

We serviced a

BOSCH DISHWASHER

Model SHXM78Z55N/01

Near Adel, IA 50003

Kris

Job Details: 05/17/2023

Customer complaint of drain error fixed drain pump cover in sump tested done

We serviced a

SUB ZERO REFRIGERATOR

Model 642/0

Near Waukee, IA 50263

Kris

Job Details: 05/17/2023

Installed new bimetal for heater on fc evap test done

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SR/AA

Near Lincoln, NE 68506

Kevin

Job Details: 05/17/2023

"Installed compressor,drier and ff evap, vacuumed and recharged. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE"

We serviced a

SUB ZERO REFRIGERATOR

Model BI48SID/0

Near Omaha, NE 68132

Travis

Job Details: 05/17/2023

Customer states unit is making noise. Found refrigerant lines vibrating together in machine compartment. Adjusted and noise stopped

We serviced a

GE DRYER

Model DWXR463EG2WW

Near Omaha, NE 68135

Travis

Job Details: 05/17/2023

"Timer shaft rounded off. Replaced under service warranty ; dspstn on spec-tagged invntry: 1 WE04X20416 TIMER PLAS. SHAFT 1 WE11X10007 HEATER,RESTRING KIT , and 1 WH01X10462 KNOB AND CLIP ASM"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Overland Park, KS 66062

Eric

Job Details: 05/17/2023

Unit freezing up in fresh food found water leakage kit liner in the way of drain moved foil to correct spot defrosted back of the fridge evap fan missing one blade got stuck in ice quoted 463 for new evap cover customer declined collected 115 for service call; dspstn on spec-tagged invntry: 1 DA94-02663A PCB

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Prairie Village, KS 66208

Eric

Job Details: 05/17/2023

"Customer answered the door and said they no longer needed service ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-13757A EVAP CVR"

We serviced a

LG REFRIGERATOR

Model LMXS28596D/01

Near Omaha, NE 68111

Mark

Job Details: 05/17/2023

"Customer states unit isnt cooling well, needs compressor and system work. ; used 1 TCA36811409 ( R600 CMPRSR), and 1 ADH73150210 ( DRIER UV) from stock"

We serviced a

SPEED QUEEN DRYER

Model "DR7003WE, ADEE9RYS17"

Near Polk City, IA 50226

Dillon

Job Details: 05/17/2023

Customer states that whenever than machine is plugged in the dryer starts running immediately and then after about five seconds pops up with an error code. Found that there is a relay that is stuck open on the control board. Will need to order the control board to fix the problem. ; ordrng 1 D518225 (Display dsm) and 1 D518191 (Relay board dsm)

We serviced a

GE DISHWASHER

Model GSD2100V50BB

Near Gretna, NE 68028

Darrin

Job Details: 05/17/2023

Customer states that thr unit is not draining all the water. Notices water in the bottom. Let water fill in the machine. Filled unit several times and unit is draining well at this time. Recommended replacing the water inlet valve. ; ordrng 1 WD15X28379 (Water fill valve)

We serviced a

FRIGIDAIRE FREEZER

Model LFFU14F5HWE

Near Omaha, NE 68154

Darrin

Job Details: 05/17/2023

Customer states that unit is leaking. Found that drain line was frozen over. Added an extra heat probe to the heater. Cleaned drain line in the back amd it was clear. Please allow some time to reach set Temps. Thanks

We serviced a

ASKO WASHER

Model 107646116

Near Omaha, NE 68130

Darrin

Job Details: 05/17/2023

"The customer states that unit is making a squeaking noise. Could not get unit to squeak at this time. Only thing I could find was the back panel of the panel is vibrating some. Thanks from your technician Darrin. Have a great day."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Overland Park, KS 66212

Eric

Job Details: 05/17/2023

"Customer states unit giving pc error tested unit found unit wasnt filling also giving 7c error. Checked stg found fix. Followed instructions ordered new wire harness and cover wire. Valve not getting voltage but voltage on the board; ordrng 1 Dd39-00013t (Wire harness) and 1 Dd63-00151a (Cover wire), dspstn on spec-tagged invntry: 1 DC62-30314L VLV"

We serviced a

SAMSUNG WASHER

Model WF45R6100AP/US

Near Omaha, NE 68130

Brandon

Job Details: 05/17/2023

Unit is working as intended.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101SR/AA

Near Lincoln, NE 68516

Derek F

Job Details: 05/17/2023

"I arrived today with the parts to complete the repair. I first disconnected power and gained access to the freezer evaporator. I then removed the old evaporator cover/fan and installed the new one. Finally, I reassembled the unit and connected power. I ran HAAS diagnostics and the fridge passed. The refrigerator is now operating properly. Thanks for choosing Hometown Hero Appliance Repair. "

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS04

Near Gretna, NE 68028

Brandon

Job Details: 05/17/2023

"Unit at 0 and 37 at time of arrival. Unit is still warming up in the freezer and ice is still melting causing water to pool under the ice bucket. Replaced the electronic control and tested unit. All functions are working properly. Watched ice maker dispense cubes of proper size and fill with water without any drips, leaks or anything of that sort. Was suggested by Whirlpool if no problems found to tilt unit back 1/4 to 1/2 back and to make sure unit is leveled side by side. Unit is now tilted back and leveled. Found water slowly dripping from ice maker after double checking unit over and fixing a vibrating noise coming from the evaporator hitting the unit. Ordered more parts to fix the leaking ice maker and will schedule once parts are received. ; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Dual valve) and 1 W11482025 (Single valve)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Ankeny, IA 50023

Gage

Job Details: 05/17/2023

Replaced the ice bucket for the customer. Job complete.; dspstn on spec-tagged invntry: 1 DA97-14474C ICE BCKT

We serviced a

LG REFRIGERATOR

Model LFC24770ST

Near Omaha, NE 68135

Travis

Job Details: 05/17/2023

Customer states freezer is not cooling well. 50 in freezer. 50 in fresh food. Removed evaporator cover. No frost pattern. Compressor and fans running. Unit has a sealed system issue. Either inefficient compressor or leak. No repair at this time.

We serviced a

BOSCH DISHWASHER

Model SHP878ZD5N/18

Near Bennington, NE 68007

Travis

Job Details: 05/17/2023

Handle is cracked right where screws hold it tight. Will order new. Will return Saturday between 8-10 am. ; ordrng 1 12012913 (Handle)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6201SG/AA

Near Bennington, NE 68007

Travis

Job Details: 05/17/2023

"Customer states unit has stopped producing ice multiple times but has them started again. States has never noticed it frozen up. Manually cycled ice maker. It cycled and filled. Connected hass. No errors. Reviewed temp chart. No abnormal spikes in temperature. Suspect issue with ice maker. Recommend replacing. Customer will call manufacturer and try to get concession ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"

We serviced a

BOSCH REFRIGERATOR

Model B21CT80SNS

Near Omaha, NE 68022

Travis

Job Details: 05/17/2023

Tech was assigned as a helper;

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5021SR/AA

Near Lincoln, NE 68502

Derek F

Job Details: 05/17/2023

I arrived today to inspect the auto fill pitcher on the refrigerator. The pitcher had only filled once since the fridge was install. The sensor on the auto fill case has failed and is not filling the pitcher. I first disconnected power and the removed the old pitcher case assembly. I then installed the new case assembly and reconnected power. The refrigerator is now operating properly.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

JENNAIR BUILT-IN ICEMAKERS - GRID

Model JIM158XWRS0

Near Ames, IA 50014

Evan

Job Details: 05/17/2023

Order 42249508 from Marvel if proceeding. 961.56Unit will need ice maker drain pump replaced. Quoted customer. Customer would like to think repair.

We serviced a

BOSCH REFRIGERATOR

Model B21CT80SNS

Near Omaha, NE 68022

Mike F

Job Details: 05/17/2023

"Return with parts, found fill cup in ice maker had frozen due to low water pressure. Replaced water valve, tested ice maker, ice maker cycled and called for water. Unit is now operating as it should. Job complete."

We serviced a

DAEWOO REFRIGERATOR

Model FRG1820BRW

Near Olathe, KS 66061

Eric

Job Details: 05/17/2023

Customer states freezer freezes and fresh food is warm check temps freezer 0 degrees and fresh food is 60 found fan not spinning getting proper voltage replaced fan Dethawed chute between freezer and fresh food unit working as intended; pckd up 1 WPW10189703 (Fan)

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60BB871112AA

Near Des Moines, IA 50317

Mike

Job Details: 05/17/2023

"Oven door glass is shattered. Installed new oven door. Job complete.Thank you for choosing Hometown Hero Appliance Repair, Thanks, your favorite technician Mike!"

We serviced a

SAMSUNG WASHER

Model WF42H5200AW/A2

Near Omaha, NE 68116

Koby

Job Details: 05/16/2023

"Customer states cycle adds more time and never ends. Put unit in error code retrieval mode and found 5E code, unit is not draining properly. Ran test cycle, unit filled properly but took an excessive amount of time to drain. Removed drain pump access door and drained the remaining amount of water from tub. Removed coin catch and found that coin catch is completely full of lint and debris. Recommend cleaning out coin catch and unit. Customer approves repair. Cleared all blockages and reassembled unit. Ran test cycle, unit drains properly. Job complete."

We serviced a

LG WASHER

Model WM5000HVA

Near Council Bluffs, IA 51503

Kyle

Job Details: 05/16/2023

Customer states unit is leaking from left front corner. Found water is coming from left dispenser. Recommend replacing dispenser and mushroom valve estimate 277.33 ordered parts scheduled return visit for Friday 1-4; ordrng 1 4769ER4001B (Valve) and 1 Acz73750601 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near Omaha, NE 68107

Kyle

Job Details: 05/16/2023

Customer states unit displays error code and keeps trying to drain. Inspected unit water level error stored verified pressure hose clear tub is empty sensor is getting 5vdc from board. Unit needs new pressure sensor estimate 234.49 customer approved repair. Replaced pressure sensor unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 WPW10448876 PRESSURE SENSOR

We serviced a

JENNAIR OVENS ELECTRIC

Model JJW9527DDW

Near Des Moines, IA 50310

David M.

Job Details: 05/16/2023

Inner door glass is broken.; ordrng 1 74008391 (Inner door glass)

We serviced a

ZEPHYR RANGEHOOD

Model AK7642BS

Near Bondurant, IA 50035

Mike

Job Details: 05/16/2023

E1 error is for communication cation between blower and main board. Unit is currently working properly. Zephyr is going to send the customer the main board and ui board as well. Customer just wants to leave it alone for the time being as it would require removing grout that is surrounding the air tower. He knows labor is only covered for one year and after that would be responsible for labor to replace the parts. Job complete.

We serviced a

GE DISHWASHER

Model GDT665SGN8WW

Near West Des Moines, IA 50265

Alex

Job Details: 05/16/2023

Customer compliant is that unit is not dissolving pods. Connected to SmartHQ and checked errors. No errors present. Tested heater and heater is working. Ran unit through diagnostics with no issues found. Right side top rail is also broken. Ordering new top fair and will return to complete repair. ; ordrng 1 WD12X20108 (Rack bracket - dsm) and 1 WD12X20113 (Rack bracket - dsm)

We serviced a

MAYTAG DRYER

Model MEDE200XW1

Near Lincoln, NE 68521

Derek F

Job Details: 05/16/2023

"Upon inspection the dryer was not heating during a cycle. I first checked the outlet and confirmed a good 240v. I then gained access to the heater. The thermal fuse, tco, and hi limit are all in good shape. I then checked the heater and found it to be open. I then removed the bad heater and installed a new one. Finally, I reassembled the dryer and ran a test cycle. The dryer is now operating properly.Thanks for choosing Hometown Hero Appliance Repair. Derek!; used 1 WP8544771 ( Element) from stock"

We serviced a

GE CAFE RANGE/COOKTOP EL

Model CGS995SEL2SS

Near Ankeny, IA 50023

David M.

Job Details: 05/16/2023

"Back right burner is not igniting, front left burner is warped, top oven switch is broken, top oven produces excess gas smell, and bottom oven does not maintain temp after time.; ordrng 1 WB16X28656 (Burner base) and 1 WB16X28764 (Head burner) and 1 WB24X27550 (Plunger switch) and 1 WB35X37972 (Bottom deflector) and 1 5303935066 (Ignitor)"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME16H702SES

Near Omaha, NE 68154

Mike F

Job Details: 05/16/2023

"Customer states microwave is not working. Found bad primary switch, switch bracket has broken tab allowing switch to move. Replaced all three switches, secured primary switch with zip tie. Placed a glass of water in the microwave to check heating, unit is heating and operating as it should. Payment collected. Job complete.; used 3 28QBP0495 (SWITCH 3/16 SPDT) from stock"

We serviced a

LG RANGE/COOKTOP GS

Model LSEL6335F

Near Des Moines, IA 50313

Dillon

Job Details: 05/16/2023

The royal flooring rep says that the customer stated that the unit would never heat up to 300?. Found that when I plugged the machine in and started a big cycle at 3:50 that I got to 350? within 10 minutes. I found that the machine is operating properly as of right now and the customer may have potential had an outlet issue. Job complete.

We serviced a

SAMSUNG DRYER

Model n/a

Near Des Moines, IA 50310

Dillon

Job Details: 05/16/2023

Replaced idler pulley for squeaking noise. Job complete. ; used 1 DC93-00634A (IDLER ASM) from stock

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Omaha, NE 68116

Koby

Job Details: 05/16/2023

"Customer states unit is not heating. Confirmed issue with test cycle. Checked voltage at socket, unit is being supplied with the proper voltage. Disassembled and inspected unit and found that heating element had burnt out. Recommend replacement of heating element. ; dspstn on spec-tagged invntry: 1 DC93-00154A HEATER 2 STAGE (GRACE) and 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

GE REFRIGERATOR

Model ZISS480DPESS

Near Omaha, NE 68124

Dom

Job Details: 05/16/2023

Customer states unit is not making ice. Unit will need new ice maker and main board.; ordrng 1 WR30X40072 (Ice maker) and 1 WR55X41845 (Main pcb)

We serviced a

GE REFRIGERATOR

Model GFE29HMDAES

Near La Vista, NE 68128

Darrin

Job Details: 05/16/2023

The customer states that the unit is not cooling correctly in the fridge compartment. Hooked up newfi and found that the fridge fan motor was bad.

We serviced a

GE REFRIGERATOR

Model GSE25GSHNCSS

Near Ankeny, IA 50023

Evan

Job Details: 05/16/2023

Customer complaint is that unit is overflowing from ice maker and that auger is not operating. During testing ice maker operated properly and auger was seized unable to rotate. Quoted customer for auger and or ice maker. Customer would like to think about repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model EL88TRWS03

Near Lincoln, NE 68510

Kevin

Job Details: 05/16/2023

"Sealed system issue. Ice ball on evaporator, evaporator no longer available"

We serviced a

GE WASHERQ

Model GFW510SCNOWW

Near La Vista, NE 68128

Mike C

Job Details: 05/16/2023

"Customer complaint unit would not spin and would stop during cycle. Upon initial inspection unit was put into diagnostic mode and found error Code 3. Performed a diagnostic test 14 and 15 and found failure of the inverter WH22X35837 and main control board WH22X34660. As per GE bulletin, both boards must be replaced. Customer needs to run pricing by the regional manager for the apartment complex and will get back to us with their response and approval or disapproval. Service fee can be billed to account."

We serviced a

LG REFRIGERATOR

Model LRMDS3006S.ASTCNA0

Near Des Moines, IA 50320

Jose

Job Details: 05/16/2023

Customer states that the craft ice maker wasnt making ice for a couple days now. They troubleshooted with lg and they confirmed the ice maker was bad and needed replaced. Installed new ice maker unit us up and running. Job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Indianola, IA 50125

Jose

Job Details: 05/16/2023

Will need to be approved by assurant above the preauth limit. Will need a new ice maker installed. Old ice maker wont harvest or complete a full cycle. FF ice maker still working fine meaning the water line isnt kinked or damaged. ; ordrng 1 241798233 (Ice maker - dsm)

We serviced a

FOLLETT ICEMAKERS - GRID

Model 15CI100A-IW-NF-ST-00

Near Omaha, NE 68106

Travis

Job Details: 05/16/2023

Got motor off. Sent pictures to follett. May need more parts. ; saved tckt

We serviced a

FISHER PAYKEL DISHWASHER

Model DD603

Near Lenexa, KS 66220

Chance

Job Details: 05/16/2023

"Customer states unit is giving f1 error code which indicates flood sensors going off. Inspected unit and found small puddle of water underneath bottom drawer. Cleaned out all water and tried to run unit but kept getting f1 error even after cleaning sensor which did not allow me to run a leak test. Advised customer to leave open overnight and let all moisture dry including the sensor and in the morning turn it on and wait to see if they get code. If they get code without running unit then a new sensor board will be needed. If they do not get error code, run it, and then get error we will come back and try to find source of leak. Job complete."

We serviced a

LG REFRIGERATOR

Model LFX21960ST

Near Omaha, NE 68106

Mike C

Job Details: 05/16/2023

"Customer complaint of unit not operational and ice door constantly flapping. Remove unit from wall and found compressor. Not running. Removed PCV panel and found capacitor on main PCB failed. Picture taken. Must replace main PCB EBR34917104. There may be other issues with unit, but nothing is able to be progressed until board is replaced. Further diagnosing will be needed after board replace. Called supervisor Steve and left him a voicemail message for him to contact us for approval or disapproval. Steves phone number is 402-541-2486."

We serviced a

LG MICROWAVE OVEN

Model LMV2031ST

Near Papillion, NE 68046

Koby

Job Details: 05/16/2023

"Return with parts. Uninstalled and disassembled unit. Removed old magnetron, capacitor, and diode. Installed old tco on new magnetron and installed into unit along with the new capacitor and diode. Reassembled and reinstalled unit. Ran test cycle, unit is heating properly. Job complete. ; dspstn on spec-tagged invntry: 1 6324W1A001L MAG EAS42812937 and 1 6851W1A002E DIODE OEM"

We serviced a

GE WASHER

Model GFW850SPN1RS

Near Lincoln, NE 68506

Derek F

Job Details: 05/16/2023

"Upon inspection the washer has stopped during a cycle and leaked a bit of water. First, I noticed the control lock was active and preventing starting a cycle. I released the control lock and ran a test cycle. The washer started the cycle. I then used my diagnostic tool to read any stored error codes. The machine had a recent code for a water pressure sensor error. I checked the drain line and found it installed very far into the stand pipe and creating a siphoning effect. This likely caused the washer to overfill and leak. I readjusted the drain line and ran the drain pump to confirm the adjustment worked. Finally, I ran the washer through a spin test and confirmed that it reaches full spin without any issues. The washer is now operating properly.Thanks for choosing Hometown Hero Appliance Repair. Derek!"

We serviced a

GE WASHER

Model GFW850SPN4RS

Near Polk City, IA 50226

Evan

Job Details: 05/16/2023

Complaint is door will not open. Found that door lock had failed. Ordering replacement door lock and will return to complete repair; ordrng 1 WH01X29528 (Door lock) and 1 WH01X30344 (Latch cover)

We serviced a

GE REFRIGERATOR

Model SSH25KFRFWW

Near Lincoln, NE 68521

Ali

Job Details: 05/16/2023

New issue. The heater wiring came undone. Ali! ; dspstn on spec-tagged invntry: 1 WR55X10942C CNTRL *HAS CORE* and 1 WR60X10074 MOTOR DC EVAP FAN

We serviced a

GE DISHWASHER

Model GDT655SSJ5SS

Near Overland Park, KS 66224

Nate

Job Details: 05/16/2023

Customer states the upper rack is not pulling out all the way unless they pull hard and also to push it back in. Issue is the inner rail ball bearings are plastic and are worn down so they are not seating correctly in the mechanism and 1 of the bearings has fallen out. Will order and return to repair once approved and ordered. ; ordrng 2 WD30X20110 (Upper rack rails (KC))s

We serviced a

KENMORE OVENS ELECTRIC

Model 790.467699

Near Overland Park, KS 66223

Jacob E

Job Details: 05/16/2023

"Oven is getting to temp now! Old board was burnt up and that is why the oven wasnt kicking on the bake element Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob!"

We serviced a

GE REFRIGERATOR

Model GTL21KCXABS

Near Omaha, NE 68116

Shannon

Job Details: 05/16/2023

Return with ice maker kit replace ice maker and inlet valve test ok filled 24 hours for ice ; dspstn on spec-tagged invntry: 1 IM6D ICEMAKER (MAY NEED ADAPTE

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS/XAA

Near Bellevue, NE 68123

Dom

Job Details: 05/16/2023

Customer states unit is making a loud noise. Installed new temp sensor.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Indianola, IA 50125

Alex

Job Details: 05/16/2023

Customer compliant is that ice maker is leaking. Found ice had depression of ice maker rod on top of ice. Ice maker is being over filled and likely the cause for the previous ice maker failure. Unit will need a new valve. Quoted customer for valve replacement which they will then submit to warranty for reimbursement. Collected full amount. Will return next Monday to complete repair. ; ordrng 1 W11482383 (Valve - dsm)

We serviced a

FISHER PAYKEL DISHWASHER

Model DD24DCTB9

Near Omaha, NE 68114

Mike F

Job Details: 05/16/2023

"Return with parts, installed new heater. Started unit to test function. Heater is working as it should. Collected remaining balance. Job complete."

We serviced a

SAMSUNG DISHWASHER

Model DW80N3030US

Near Papillion, NE 68133

Dom

Job Details: 05/16/2023

"Customer states unit is leaking. Units valve will need to be replaced.; ordrng 1 DD81-02238A (Float assembly), dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW"

We serviced a

GE MICROWAVE OVEN

Model JVM6175EK5ES

Near Bennington, NE 68007

Derek

Job Details: 05/16/2023

"Customer states that he came home this weekend and found the microwave door wide open. He closed the door and noticed that the door no longer latched closed. He then unplugged machine and called it in. Arrived and confirmed complaint. Disassembled door and found spring, bracket, and frame all slightly damaged. Made a minor repair to allow testing and found that remaining operations are working properly. Tech will submit for a replacement door to address problems. Job is not complete. ; ordrng 1 WB56X35683 (Door asm)"

We serviced a

GE DISHWASHER

Model GDF610PMJ5ES

Near Blair, NE 68008

Mark F

Job Details: 05/16/2023

Customer states unit is not turning on. Removed kick panel and dropped main PCB bracket. Found led flashing on main board. Unit needs u.I. Customer approved. Installed board and tested.; pckd up 1 WD21X31902 (CONTROL BOARD - MAIN)

We serviced a

LG REFRIGERATOR

Model LRFXC2416D

Near Fort Calhoun, NE 68023

Mark F

Job Details: 05/16/2023

"Customer states unit doesnt make ice out the door. When arrived, temps were 35ff & 0 frz. Found ice maker stuck in the harvest position. Initiated self test and nothing happened. Installed new I/m and tested. Unit cycled and called for water. Unit operating properly. Please allow 24 to 48 hours for unit to produce ice.; dspstn on spec-tagged invntry: 1 AEQ73110219 ICE MKR"

We serviced a

SPEED QUEEN DRYER

Model AEM4797W

Near Omaha, NE 68114

Mark F

Job Details: 05/16/2023

Customer states units heat selector switch is stuck and cant be moved. Found the switch to be seized internally. Tried to move switch with pliers but cant get it to move. Would need new selector switch. Switch is no longer available. Unit can not be repaired properly.; dspstn on spec-tagged invntry: 1 279570 LATCH SET (5366021400)

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA

Near Chicago Precinct, NE 68022

Shannon

Job Details: 05/16/2023

"117 control install sensor and water leak update test ok ; dspstn on spec-tagged invntry: 1 DA32-10104N SENSOR 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12609C COVER-EVAP"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7551SG/AA

Near Omaha, NE 68108

Jacob

Job Details: 05/16/2023

Tech was assigned as a helper; snapped 1 QuickPics

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAEWW/AA

Near Omaha, NE 68122

Gary

Job Details: 05/16/2023

"Customer states the FF is not cooling ff47 frz-11. According to stg and the current situation of the fridge it needs a water leakage kit update and a evap cover assy . Will return thursday and complete task.; ordrng 1 DA97-12609C (Evap cover assy)"

We serviced a

LG WASHER

Model WM3470HWA

Near Omaha, NE 68132

Gary

Job Details: 05/16/2023

"Customer statea that unit is not locking and displaying DE error code. The codes refers to the door lock. Removed door lock and tested and it is with in spec rating. According to LG , to resovle this issue it needs a new PCB. Recommend customer that its not cost effective to repair.; dspstn on spec-tagged invntry: 1 EBF49827801 SWITCH ASSEMBLY"

We serviced a

GE WASHER

Model GTW180SSJ0WW

Near Bellevue, NE 68005

Dom

Job Details: 05/16/2023

Customer states unit is not agitating. Unit will need new motor.

We serviced a

GE REFRIGERATOR

Model GIE21GSHFSS

Near Bennington, NE 68007

Derek

Job Details: 05/16/2023

"Arrived and neither occupant of home speak English or Spanish, so tech is unable to effectively communicate. After a few moments of waiting outside, tech was able to contact homeowner and speak with them over the phone. Tech was then allowed inside. Freezer is -9 degrees and fridge is 62. Heavy frost accumulation is present around damper area of fridge and return ducts. Evaporator cover and ice maker are covered in heavy frost. Disassembled freezer and confirmed evaporator fan is operating effectively. Evaporator coil has fairly heavy frost and ice accumulation leading tech to believe that a door was ajar for a period of time or that defrost is not occurring properly. Manually moved timer to defrost and defrost heater and bimetal are passing/ consuming 1.8a. Allowed defrost to occur and used steamer to manually thaw air ducts out. Reassembled machine and waited for defrost timer to transition back to cooling mode. Timer never transions, after waiting 40 minutes. Manually advanced the timer to allow cooling to resume.Will order a replacement defrost timer and will return in a few days for installation. Operation of both zones should remain normal until repair can be completed. Job is not complete. ; ordrng 1 WR09X22737 (Defrost timer)"

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21R7051SS/AA

Near Olathe, KS 66062

Eric

Job Details: 05/16/2023

Replaced handle unit now working as intended

We serviced a

GE WASHER

Model GTD42EASJ2WW

Near Omaha, NE 68110

Hunter

Job Details: 05/16/2023

Customer does not need tech services

We serviced a

GE DISHWASHER

Model GDT695SGJ4BB

Near Indianola, IA 50125

Mike

Job Details: 05/16/2023

Found that leak was coming from the door. I took door apart and inspected and found that the vent cover was loose and water was leaking past. Foam gasket is in great shape. Cleaned up surfaces and reinstalled vent cover verified it wash tightened properly. Put door back together and ran unit for awhile and am not getting anymore water coming from inside the door. ; dspstn on spec-tagged invntry: 1 WD26X23258 PMP-WSH

We serviced a

GE DRYER

Model GFD45ESSM0WW

Near Council Bluffs, IA 51503

Hunter

Job Details: 05/16/2023

"Customer states unit is making a scraping sound. Found a screw lodged in unit slides. Slides are damaged and will need to be replaced. Customer approved repair. Tech ran to get parts. Installed new slides. Unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; pckd up 2 WE03X34318 (Bearing slides)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DSS0

Near Omaha, NE 68124

Dom

Job Details: 05/16/2023

Customer states unit is leaking. Found no leaks when I watched unit run.

We serviced a

GE DISHWASHER

Model GDT655SSJ0SS

Near Omaha, NE 68108

Dom

Job Details: 05/16/2023

Customer states unit is not starting. Unit will need ui control board.

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS/XAA

Near Omaha, NE 68152

Gary

Job Details: 05/16/2023

Customer using off brand filter recommend to use samsung filter and that should stop the issue; dspstn on spec-tagged invntry: 1 WX10X10209 FINISH D/W CLEANER

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHT1826LW2

Near Omaha, NE 68114

Gary

Job Details: 05/16/2023

"Customer states unit stoppes working, no light. Pull unit away from and tested wall outlet with gfci tester. Wall out let is a gfci and it tripped. Reset and plugged unit back in and it tripped it again. Removed start relay and relay was reading between 0-1 ohms. This unit has bad compressor. Recommend that is not cost effective to repair it.; dspstn on spec-tagged invntry: 1 241537103 TEMP CONTROL"

We serviced a

DACOR REFRIGERATOR

Model DRF36C100SR

Near Omaha, NE 68114

Gary

Job Details: 05/16/2023

"Customer states that unit is not making ice as much. Removed ice bucket and found it has a crack. Icemaker frozen over. Steamed out ice and installed new augur with heated drain tube and installed new ice maker.; dspstn on spec-tagged invntry: 1 DA97-12540K AUGER 1 DA97-13718C ICE MAKER , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE MONOGRAM OVENS ELECTRIC

Model ZET938SM1SS

Near Omaha, NE 68114

Gary

Job Details: 05/16/2023

"Customer states that broiler element broke(melted). Job requures all dolly to pull unit out and install new broil element, all other function works. Will order parts and return; ordrng 1 WB44T10106 (Element broil)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23R6201SR/AA

Near Lincoln, NE 68504

Ali

Job Details: 05/16/2023

"During inspection I noticed water within the center of the crisper drawer. Upon further inspection I noticed water pooled right below the case break(filter assembly). Unit has a leak within the filter assembly. Unit will need a new case break assembly. Once the part has been received office will call to reschedule. Ali! ; ordrng 1 DA82-02879A (A/S ASSY-CASE FILTER;AW2-F/L_CD,MONO,DA9), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

LG REFRIGERATOR

Model LFX25973D

Near Lincoln, NE 68526

Kevin

Job Details: 05/16/2023

Sealed system issue. Not cooling all running.

We serviced a

SUB ZERO REFRIGERATOR

Model 700TR2

Near Omaha, NE 68124

Darrin

Job Details: 05/16/2023

"The customer states that the freezer is not working correctly, but the fridge is ok. Tapped into the system. Low side was running -9.1 and high side was 124. This indicates a leak in the system. Unfreeze section would need rebuilt."