Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

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We serviced a

LG REFRIGERATOR

Model LFXS28596M /00

Near Lincoln, NE 68521

Ali

Job Details: 04/18/2023

"Tapped into system and got high side pressure at 15.8 and low side at 14.7 indicating a failed compressor. I reclaimed a full charge worth of refrigerant. Unit will need the compressor, and drier replaced. I removed old compressor and drier from unit. I then installed and welded in new compressor and drier. Then proceeded to pressurize system with nitrogen to 120PSI checked all welds with bubble leak detector and no leaks were found. Next I vacuumed down the system for 20 minutes and achieved a 479 micron vacuum. I updated main pcb software for new compressor. After removing vacuum, pump the vacuum settled out at 1441 microns. Vacuum holding steady. I then recharged system with 56g of R600 refrigerant. Unit is now running and beginning to blow cold air. Allow 24 hours for unit to cycle temps back down to normal. Job complete. Ali! ; used 1 TCA36811409 (R600 CMPRSR), and 1 ADH73150210 (DRIER UV) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Omaha, NE 68134

Mike F

Job Details: 04/18/2023

"Customer states lid lock and bezel is broken. Found connections for bezel and lid lock broke, un able to reconnect to lid lock to hold it in place. Will need to order new lid lock and bezel. Can return Friday 4/21 for repair. Called for approval. Approval was given. Returning 4/21 between 2-5. ; ordrng 1 W11394572 (Lid lock) and 1 W11175757 (Bezel)"

We serviced a

MAYTAG DRYER

Model Medc215ew0

Near Kansas City, KS 66112

Eric

Job Details: 04/18/2023

Customer states unit runs for minutes than shuts off. Unit was pulled out when tech arrived checked fuses and thermistors found high limit cutoff reading 7k ohms constantly picked up part.; pckd up 1 WP3387134 (Fuse)

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR/AA

Near Omaha, NE 68130

Brandon

Job Details: 04/18/2023

"Unit has a faulty ice maker. While testing ice maker noticed back wall/evap cover had moisture build up and the shelving rack is getting rusty. Unit would also need need a water leakage update, cover and defrost sensor. Advised calling Samsung for coverage. Customer got coverage for the ice maker. Was informed customer does a lot of fresh produce and has sources of open water that could have caused the moisture. Replaced ice maker, and tested unit. Everything is working as intended. Customer declined repairs for back wall/sensor and update as we found issue is with all the moisture going on inside the fridge. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA82-02668A ICEMKR UPDATE , 1 DA94-02275B PCB , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE/HOTPOINT REFRIGERATOR

Model ESS22XGMBWW

Near Papillion, NE 68133

Mike C

Job Details: 04/18/2023

"Customer complaint of whole unit not cooling. Inspection found heavy ice formation on freezer evaporator cover. Further inspection found defroster failed and must be replaced. Also found bi-metal and temperature sensor encased in ice. Recommend replacing both parts as well.

We serviced a

LG DRYER

Model DLEX3570W

Near Omaha, NE 68130

Koby

Job Details: 04/18/2023

"Customer states clothes are not getting dry. Found that duct is crushed, preventing air flow. Recommend replacement of duct.; dspstn on spec-tagged invntry: 1 5301EL1001J ELEM 1001A-1001H , used 1 4396010RP (6FT SCVENT), and 1 8009 (BULB 40W) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS30726S/02

Near Lincoln, NE 68516

Ali

Job Details: 04/18/2023

"During inspection both fresh food and freezer temperatures were in the 50s. Compressor, evaporator fans, and condenser fan is running. Unit has a inefficient compressor and will need a seal system replacement. With a inefficient compressor it is not able to pump the refrigerant through the system. Customer is going to contact LG about warranty coverage. We did reschedule Thursday the 20th between 8-10 for the repair. Ali! ; ordrng 1 ADH73150210 (Dryer) and 1 TCA38151706 (Compressor) and 1 ADL73981017 (Fresh food evaporator)"

We serviced a

WHIRLPOOL WASHER

Model LXR6232EQ0

Near Omaha, NE 68164

Mike F

Job Details: 04/18/2023

"Customer wanted washer leveled. Front left leg was rusted frozen. Was able to free leg to level. Went to start machine on spin, found water dripping from stand pipe. Removed connections and found that pipe connections had broken. Ran for new drain pipe. Installed new drain pipe Checked for leaks. No leaks found. Job complete."

We serviced a

LG DISHWASHER

Model LDT7808BD.ABDESNA

Near Council Bluffs, IA 51501

Hunter

Job Details: 04/18/2023

"Customer states unit is leaking. Found unit has been dented on back of unit. Unit is leaking from seal due to dent. Contacted manufacture and documented damage. Manufacturer provided a case number and states customer will need to contact seller. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

GE REFRIGERATOR

Model GFE24JMKJFES

Near Council Bluffs, IA 51503

Hunter

Job Details: 04/18/2023

"Customer states an ice bucket will stick in unit. Found fault in unit icemaker assembly. Recommend replacing unit icemaker. Repair is covered by customer warranty. Ordering part and schedule a return visit. Thank you, from your Hometown Hero, Hunter!; ordrng 1 GFE24JMKJFES (Ice maker (in stock ssb))"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR2021TSC

Near Omaha, NE 68132

Hunter

Job Details: 04/18/2023

"Customer states unit is not cooling in fresh food or freezer section. Found fault in unit sealed system. Unit will need a sealed system repair. Quoted customer and awaiting authorization. Billing for service fee. Thank you, from your Hometown Hero, Hunter!; O-emld tckt"

We serviced a

SPEED QUEEN WASHER

Model AWN43RSN115TW01

Near Omaha, NE 68127

Mike C

Job Details: 04/18/2023

Customer complaint of unit not draining and of no hot water. Initial inspection found hot water valve shut off. Valve turned on and hot water supplied to unit is now working. Unit was full of water and customer could not get unit to drain. All functions tested OK. I was able to get the unit to drain and spin. Customer said they were washing a dog blanket. Very possible that the unit was unbalanced and caused machine to stop. Informed customer on how to put machine into spin cycle and how to properly load machine. Job complete.

We serviced a

LG REFRIGERATOR

Model LFDS22520S.ASTCNA1

Near Papillion, NE 68046

Mike C

Job Details: 04/18/2023

"Customer complaint of no cooling in fresh food or freezer. Found temps of 65? and fresh food and 63? in freezer. Compressor was running at full speed upon arrival. Disassembled freezer cabinet and found no frost pattern on evaporator. Recommend compressor, evaporator and filter dryer replacement. All parts ordered and customer is rescheduled. ; ordrng 1 5421JJ1001R (Evaporator) and 1 ADH73150210 (Filter/dryer) and 1 TCA38151706 (Compressor)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF29BB820012AA

Near Lincoln, NE 68516

Ali

Job Details: 04/18/2023

During inspection I noticed the freezer door was not shutting all the way. Upon further inspection I noticed the cover for the ice tray was installed backwards. Fixed the cover and freezer door is shutting properly. Ran a diagnostic test via Hass and it passed. Unit is now operating properly.Job complete Ali!

We serviced a

SAMSUNG DISHWASHER

Model DW80R7060UG/AA

Near Leavenworth, KS 66048

Eric

Job Details: 04/18/2023

Customer states unit doesnt open door when drying. Tested unit found door opens but no all the way. Checked springs and hinges found hinges were dirty cleaned hinges unit working as intended

We serviced a

LG DRYER

Model DLHC1455W

Near Omaha, NE 68107

Dom

Job Details: 04/18/2023

Customer states unit is not heating. Unit will need new base assembly.; ordrng 1 AAN73349757 (Base)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR2045VF3

Near Ames, IA 50010

Dillon

Job Details: 04/18/2023

Customer states that the machine is still not cooling properly. Found there was no refrigerant left in the sealed system. I then called tech-support and tech-support an idea of the machine is unrepairable because we suspect there is a leak in one of the cabinet refrigerant lines. Job complete. #86265785

We serviced a

WHIRLPOOL RANGE/COOKTOP GS

Model WEG760H0DE0

Near Fort Calhoun, NE 68023

Shannon

Job Details: 04/18/2023

Return with board install test ok

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8590SG/AA

Near Lincoln, NE 68521

Derek F

Job Details: 04/18/2023

"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on auger assembly, installed auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near Waukee, IA 50263

David M.

Job Details: 04/18/2023

"Unit needs a water leakage kit update, and new defrost sensor. 25c code for defrost sensor.; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 DA97-12608A COVER-EVAP"

We serviced a

GE WASHER

Model GFW850SSNWW

Near Ames, IA 50014

David M.

Job Details: 04/18/2023

Could not replicate issue. Possible leak at the dispenser

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF3

Near Ames, IA 50014

David M.

Job Details: 04/18/2023

Ordering lower drawer with dividers.; ordrng 1 5304524710 (Drawer assy)

We serviced a

SAMSUNG DRYER

Model DV48H7400GW/A2

Near Council Bluffs, IA 51501

Hunter

Job Details: 04/18/2023

"Customer states unit is making a loud noise during operation. Found fall in unit roller wheels. Recommend roller wheel replacement. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFCO

Near Johnston, IA 50131

David M.

Job Details: 04/18/2023

Quote to replace door boot; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP WATER

We serviced a

SAMSUNG DISHWASHER

Model DW80B7070UG/AA

Near Tonganoxie, KS 66086

Nate

Job Details: 04/18/2023

"Customer states there is a slight leak at the front of the machine after a complete wash cycle. Found water at the lower left foot of the washer. Door gasket is not sealing fully at the door. Will order and replace. ; ordrng 1 DD62-00097B (Door tub seal (KC)), dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN"

We serviced a

SAMSUNG MICROWAVE OVEN

Model MC12J8035CT/AA

Near Tonganoxie, KS 66086

Nate

Job Details: 04/18/2023

"Customer stated there was a popping and arching component no from microwave. Upon inspection, the inner ceramic paint had worn and it was not insulating the cabinet. Called Samsung who dreamed it in repairable and will contact us with next steps in 24 to 48 hours. ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Lincoln, NE 68516

Derek F

Job Details: 04/18/2023

"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled.

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21M706BAS

Near Lenexa, KS 66219

Chance

Job Details: 04/18/2023

Customer states unit displays C10 error code when using potato mode. Entered diagnostics and found sensor was out of guidelines. Unit will need new gas sensor (DE32-60011A). Estimate for repair is 227.86. Customer approves repair. Follow up tbd by office based on part availability. ; ordrng 1 DE32-60011A (Gas sensor (KC))

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21R7051SS/AA

Near Olathe, KS 66062

Chance

Job Details: 04/18/2023

Customer states unit is giving error code c-83. Upon taking unit apart found unit was dropped and caused major warping of the frame around transformer as well as other cosmetic damages customer did not like. called Samsung tech line to document damage. After replacing sub PCB and main PCB Samsung recommended customer get unit replaced at lowes. Customer will be going to lowes to exchange unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM00

Near Omaha, NE 68112

Mark F

Job Details: 04/18/2023

"Customer states unit is making a loud noise and frz food is not as frozen. Frz temp 12*. Could see frost build up on back wall. Removed evap cover and found top half of evap to be frozen over. Ran bimetal test, tested passed, heater shut off when bimetal opened. Thermistor tested good. Sensors and heater operating properly. Unit has board issue. Board is no longer available. Steamed off all ice on evap and set unit to go through a defrost cycle every 8 hours to prolong customers freezer.; dspstn on spec-tagged invntry: 1 WPW10514110 MTR-EVAP"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTASR/AA

Near Milford, NE 68405

Kevin

Job Details: 04/18/2023

Installed evap cover fan now working.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Lincoln, NE 68527

Derek F

Job Details: 04/18/2023

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Bellevue, NE 68005

Mike C

Job Details: 04/18/2023

"Customer complaint of no ice production. Check for error codes and found 39C. Inspected ice room and found ice room completely frozen over. Icemaker update required. Performed icemaker update. Replaced main PCB. Performed RTV update. Performed Y clip update? Performed waterline update. Replaced ice basket. Performed 1/17 update. Completed reset to icemaker and unit code for water. Unit is now working as designed. Job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02695A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

LG DRYER

Model DLHC1455W

Near Omaha, NE 68107

Jacob

Job Details: 04/18/2023

Tech was assigned as a helper;

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near Omaha, NE 68138

Jacob

Job Details: 04/18/2023

Customer states unit is not dispensing ice properly. ; ordrng 1 DA97-21040A (Ice bucket) and 1 DA97-12540G (Auger)

We serviced a

KENMORE WASHER

Model 110.9249121

Near Ralston, NE 68127

Jacob

Job Details: 04/18/2023

Customer states agitator is dragging. Unit will need a new agitator assembly. ; dspstn on spec-tagged invntry: 1 285753A COUPLING

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR

Near Omaha, NE 68135

Mike F

Job Details: 04/18/2023

"Customer states ice maker not working. Found ice maker with ice cubes frozen in it and frost build up. Used steamer to remove ice maker and auger. Installed ice maker update, and applied rtv to inside and outside of ice house. Tested ice maker, ice maker went to harvest and called for water. Job complete. Samsung 1 time p/l. HBW deductible collected.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Douglas, NE 68022

Mike F

Job Details: 04/18/2023

"Return with parts, installed new water valve. Order wrong ice maker, will order and need to return with part, reschedule for Thursday 4/27 between 8-9.; ordrng 1 W11556926 (Ice maker), dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER"

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near Omaha, NE 68104

Mark

Job Details: 04/18/2023

"Customer states unit isnt cooling, unit needs compressor and system work"

We serviced a

GE PROFILE OVENS GAS

Model JGB915SEF3SS

Near Omaha, NE 68104

Mark

Job Details: 04/18/2023

"Customer states unit isnt heating well, verified proper preheat and temp cycling ; dspstn on spec-tagged invntry: 1 12001656 OVEN SENSOR LONG 1 WB13K21 IGNITER OVEN , and 1 4342528 IGNITOR,OVEN"

We serviced a

LG REFRIGERATOR

Model LMNS14420V.ANSCNA0

Near Papillion, NE 68046

Mark

Job Details: 04/18/2023

"Customer states that unit isnt cooling, needs compressor and system work ; ordrng 1 TCA36491304 (Compressor) and 1 ADH73150210 (Drier)"

We serviced a

KENMORE DISHWASHER

Model 665.13752K600

Near Omaha, NE 68130

Koby

Job Details: 04/18/2023

Customer states unit is leaking from underneath. Found that unit is leaking from tub seal and float switch. Recommend replacement of tub seal and float switch stand pipe assembly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68130

Koby

Job Details: 04/18/2023

"Customer states unit is not making ice. Inspected unit and found temperatures of -5 degrees in the freezer and 39 degrees in the fresh food compartment. Found 39E, 40E, and 61E codes. Replaced ice maker, auger, ice bucket, main pcb, installed y-clip update and sealed ice room with rtv. Reassembled unit and ran ice maker test cycle. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02663A PCB , 1 DA97-14474C ICE BCKT , and 1 DA97-15217D ICEMKR , used 1 DA97-12540G ( AUGER) from stock"

We serviced a

HOTPOINT DISHWASHER

Model HDA3400G02BB

Near Omaha, NE 68144

Brandon

Job Details: 04/18/2023

"Drain is working fine, just wasnt draining out after canceling cycle early due to leaking. Leaking is coming from corners of the door where the corner baffles have been smashed and worm down too much and is letting water past. Ordered parts and scheduled return. ; ordrng 1 WD8X228 (Tub LH baffle) and 1 WD8X227 (Tub RH baffle) and 1 WD08X10057 (Tub seal), dspstn on spec-tagged invntry: 1 WD26X10013 MOTOR/PUMP ASSY"

We serviced a

HOSHIZAKI ICEMAKERS - GRID

Model AM-50BAE

Near West Des Moines, IA 50265

Kris

Job Details: 04/18/2023

Install new circ pump in unit test machine runs fine now done

We serviced a

LG REFRIGERATOR

Model LMXS30776S

Near Crescent, IA 51526

Travis

Job Details: 04/18/2023

"Customer states unit stopped cooling. Compressor and fans running. Removed fresh food evaporator cover. Found oil everywhere. Will need compressor, filter drier and evaporator. No repair at this time. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 ADL74221802 EVAP"

We serviced a

LG REFRIGERATOR

Model LFXC24726S

Near Omaha, NE 68142

Travis

Job Details: 04/18/2023

"Customer states unit is not cooling. Room temp in both sections. Compressor and fans are running. Unit has a sealed system issue. Recommend compressor ,filter drier, fresh food evaporator and condenser. No repair at this time. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341415 EVAP , and 1 ADL73981017 EVAP"

We serviced a

LG DRYER

Model DLEX4370K

Near Omaha, NE 68112

Gary

Job Details: 04/18/2023

Customer wanted to routine check on unit. Ran diognostics and found no issue with the unit. Customer and tech had dryer customer education and operational use. No othe questions regarding unit.; dspstn on spec-tagged invntry: 1 5301EL1001J ELEM 1001A-1001H

We serviced a

MAYTAG WASHER

Model MHW8630HC0

Near Omaha, NE 68144

Koby

Job Details: 04/18/2023

Return with parts. Replaced hoses and clamps. Ran test cycle. Unit functions properly. Job complete.

We serviced a

BOSCH DISHWASHER

Model SHPM65Z55N

Near Overland Park, KS 66224

Chance

Job Details: 04/18/2023

Customer states unit has dent on outer door. Inspected unit and verified dent. Replaced outer door on unit. Unit looks brand new. Job complete.

We serviced a

WHIRLPOOL DRYER

Model REX5634PQ0

Near Omaha, NE 68114

Mark

Job Details: 04/18/2023

"Customer states unit isnt heating, heating element needs replaced"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Omaha, NE 68114

Mark

Job Details: 04/18/2023

"Customer states unit isnt cooling well in fresh food. Needs drain line cleared, air ducts cleared, and evaporator pan defrosted"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Fort Calhoun, NE 68023

Gary

Job Details: 04/18/2023

Customer states unit is NOT MAKING ICE AND WATER DOESN'T SEEM AS COLD AS IT SHOULD . Unit is making ice after filter was changed a week ago. FF 40 AND FRZ 2. Warranty company sent out parts. Replaced water valve and icemaker. Customer states that water pressure is better than before. ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177 and 1 W10873791 ICEMKR

We serviced a

THERMADOR RANGE/COOKTOP GS

Model PRD364ELHU/03

Near Omaha, NE 68157

Kyle

Job Details: 04/18/2023

Both right side burner venturi tubes are seized into manifold. Will need to drill out tubes. Ordered parts rescheduled for Monday 1-4; ordrng 1 00445583 (Burner tube) and 2 00189023 (Venturi tube)s

We serviced a

GE DRYER

Model GTD45GASJ3WS

Near Lincoln, NE 68504

Derek F

Job Details: 04/18/2023

"I arrived today with an igniter to complete the repair to the dryer. I inspected the igniter I brought with me and it was the incorrect style. I will order the correct igniter and return to complete the repair.Thanks for choosing Hometown Hero Appliance Repair.

We serviced a

GE WASHER

Model GFWR2700HOWW

Near Omaha, NE 68135

Darrin

Job Details: 04/18/2023

Customer states that unit is loud in spin. Basket is not loose. Unit will need a new back half and inner tub. Inner tub is no longer available. Customer will need to buy a new unit.

We serviced a

SAMSUNG WASHER

Model WA422PRHDWR/AA

Near Omaha, NE 68135

Koby

Job Details: 04/18/2023

Return with parts. Disassembled unit and removed old dampers and installed the updated dampers with the adhesive grease. Ran test cycle and calibrated unit. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 4 DC97-05280W DAMPER *NEED GREASE*

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Omaha, NE 68135

Darrin

Job Details: 04/18/2023

Customer states that fridge is not cooling correctly. Hooked up hass and found that there was no codes for fridge room at all. Tried to pull back cover off and the middle evap screw was just spinning. Had to drill it out. Screw was all rusting. Tested fan before removing cover and found no issues. Temp in freezer was 0 and fridge was 52. Could not get fan to run. Got cover off and all of a sudden the fan started working. Tested several times and fan was working. Did a hass test and unit passed. If further issues would recommend replacing evap cover with fan.

We serviced a

SAMSUNG DRYER

Model DVE55A7300E/A3

Near Omaha, NE 68154

Darrin

Job Details: 04/18/2023

"Customer states that unit is getting a hc error code. Foind a bad heater. Installed and tested unit is now heating correctly. Thanks from your technician Darrin. Have a great day. ; dspstn on spec-tagged invntry: 1 DC93-00154A HEATER 2 STAGE (GRACE)"

We serviced a

LG REFRIGERATOR

Model LGLFXS28968S

Near Omaha, NE 68135

Darrin

Job Details: 04/18/2023

"Customer states that unit is not cooling. Inspected and found that compressor is bad. Compressor is very loud. Customers unit is still under warranty. Was able to get proof of purchase. Installed new compressor and filter drier. Please allow 24 hours to reach set Temps. Thanks from your technician Darrin. Have a great day. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 ADL73762013 EVAP"

We serviced a

AMANA RANGE/COOKTOP EL

Model AER5630BAS0

Near Omaha, NE 68111

Koby

Job Details: 04/18/2023

Called customer to inform that part is on back order. Scheduled follow up for parts eta. ; schdld next appmnt for 4/25 TUE !

We serviced a

SUB ZERO REFRIGERATOR

Model 532

Near Omaha, NE 68154

Shannon

Job Details: 04/18/2023

Remove piece of lint from fan blade was making grill vibrate remove lint test ok discount given ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002

We serviced a

KENMORE MICROWAVE OVEN

Model 790.8033331

Near Omaha, NE 68138

Shannon

Job Details: 04/18/2023

"Return with parts install test ok ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 1 WPM0805101 FUSE,20AMP"

We serviced a

KENMORE DRYER

Model 110.647424

Near Omaha, NE 68164

Shannon

Job Details: 04/18/2023

"No 240 power to unit ; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML 1 279838 ELEMENT,DRY , and 1 WP3387134 THERMOSTAT,BIAS"

We serviced a

WHIRLPOOL WASHER

Model WTW49508W1

Near Bennington, NE 68007

Shannon

Job Details: 04/18/2023

Unit has some water in it wont drain vacuum out water remove drain pump has broken impeller gave est to replace customer ok performed work test ok

We serviced a

LG MICROWAVE OVEN

Model LMV1764ST.BSBELGA

Near Ankeny, IA 50023

Gage

Job Details: 04/18/2023

"Replaced lcd panel and high side components; also found shorted fuse. Unit now working properly. Job complete.; used 1 WPM0805101 (FUSE,20AMP) from stock"

We serviced a

VIKING DISHWASHER

Model VDB450ESS

Near Omaha, NE 68132

Mark F

Job Details: 04/18/2023

Customer had rust building on top and bottom racks. Both racks are NLA.

We serviced a

SAMSUNG WASHER

Model WF45R6300AC/US

Near Omaha, NE 68106

Dom

Job Details: 04/18/2023

Customer states unit is leaking. Siliconed the dispenser assembly.

We serviced a

SAMSUNG OVENS ELECTRIC

Model NQ70M7770DG/AA

Near Leawood, KS 66211

Christopher

Job Details: 04/18/2023

Installed the door and Renan Hass. Pin pointed the cause of the vibration noise. This unit has a steam function with a drain pump for the water. The pump will drain as needed. This is normal. Also found the unit has a c-f0 error. Indicating an issue with communication betweeen the main PCB and the ui PCB. Found the unit is tied into the same circuit as their older warming drawer. I explained his error can be caused by that and 5e unit needs to be on. A dedicated circuit. Tested the unit to 350. Temps are good. Checks okay.

We serviced a

KITCHENAID ICEMAKERS - GRID

Model KUIX305ESS

Near Overland Park, KS 66214

Christopher

Job Details: 04/18/2023

Inspected the unit and verified the issue of no ice. Found the water bin thermistor out of range and the inlet valve is obstructed. Needs valve and thermistor; ordrng 1 W10897719 (Valve) and 1 WPW10485962 (Sensor)

We serviced a

SAMSUNG OVENS ELECTRIC

Model NE59R6631ST/AA

Near Urbandale, IA 50322

Alex

Job Details: 04/18/2023

Customer compliant is that display is flashing randomly. Unit will need a new led display. Ordering new display and will return to complete repair. ; ordrng 1 Dg07-01005a (Led - dsm)

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF9A

Near Indianola, IA 50125

Alex

Job Details: 04/18/2023

Customer compliant is that unit wont close and power wont turn on.

We serviced a

LG REFRIGERATOR

Model LFX31925ST/05

Near Plattsmouth, NE 68048

Kyle

Job Details: 04/18/2023

Customer states unit is not cooling. Inspected unit found sealed system issue unit needs compressor #TCA38151706 and filter drier ADH73150210. Unit is a 2013 model should have compressor coverage only customer does not have POP. Quoted 1254.61 with no warranty coverage 817.59 if customer can get POP. Customer does not want to repair unit. Job complete; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 ADL73341411 EVAP

We serviced a

FRIGIDAIRE DISHWASHER

Model FG1D2466QF6A

Near Plattsmouth, NE 68048

Kyle

Job Details: 04/18/2023

"Customer states unit leaking from left side of door. Found water is still spraying past new bottom seal. Installed new seal and splash shields tested unit found is still leaking. Found lower spray arm is cracked water is spraying out and past seal. Ordered new lower spray arm rescheduled for tmr 10-1; ordrng 1 5304507158 (Lower spray arm), dspstn on spec-tagged invntry: 1 154701001 SPLASH SHIELD KIT 1 154827601 GASKET , 1 807047901 VALVE INLET DW 3/4 , and 1 A00126401 PUMP ASSEMBLY"

We serviced a

JENNAIR MICROWAVE OVEN

Model JMC2430LL00

Near Ames, IA 50010

Dillon

Job Details: 04/18/2023

"Customer stated that she had to shut the door really hard for it to actually run. I then did some investigating and found that the door did need to shut a little hard in order for it to run at all. I then called tech-support and tech-support and for me that this is a known thing And that it is totally normal for the door to have to shut hard for it to run properly. The door will automatically try and shut itself with the hinges, so the machine was designed to pull itself shut to run properly. I then informed customer about this, customer then stated that she understood. Found no issue with the machine otherwise. Job complete."

We serviced a

SAMSUNG DRYER

Model DVE55A7300E/A3

Near West Des Moines, IA 50266

Gage

Job Details: 04/18/2023

"Replaced the control board, as a stuck relay was likely the cause of the issue; unit no longer continuously runs. Job complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273BF

Near Lincoln, NE 68526

Ali

Job Details: 04/18/2023

During inspection the unit was display a ER CE(Communication Error UI to Main Board). Confirmed proper continuity from the main board harness to the user interface. Unit will need a new main board and user interface assembly. Once the parts have been received office will call to reschedule. Ali! ; ordrng 1 5304531885 (Main pcb) and 1 5304529542 (Cover) and 1 5304529572 (Ui)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF

Near Seward, NE 68434

Ali

Job Details: 04/18/2023

"During inspection there was proper feedback on the user interface except for one button, the cubed ice. Disassembled the user interface and adjusted the capacitive touch sensor. Reassembled the unit with no luck. Unit will need a new user interface assembly. Once the part has been received office will call to reschedule. Ali! ; ordrng 1 5304530929 (User Interface)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Omaha, NE 68107

Kyle

Job Details: 04/18/2023

Customer states unit stopped cooling in fridge section. Found 22c error stored again removed evap cover evap was froze up behind fan. Unit already has water leakage kit installed. Found auxiliary heater not heating up in defrost checked connections found one wire was not making good connection. Installed new wire tap put unit into defrost verified heater is working. Defrosted ice buildup and reinstalled evap cover. Unit tests ok will need to allow 24 hours to cool. Job complete; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

GE DRYER

Model GTD84ECPN1DG

Near Spring Hill, IA 50125

Alex

Job Details: 04/18/2023

Customer compliant is that unit will just click and not stop rotating. Customer also states clothes are not drying. Tested unit with no heating issues found but while running test unit stopped spinning and just started clicking. Tested a few more times with same results. Checked main board and drum is getting 120v but is not rotating. Disassembled unit and found nothing blocking the drum from spinning. Ordering new motor and harness. Will return to complete repair. ; ordrng 1 WE03X29257 (Blower and motor Assy - dsm) and 1 WE03X31620 (Pully - dsm) and 1 WE03X29259 (Belt - dsm) and 1 WE08X29466 (Harness - dsm)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Olathe, KS 66062

Christopher

Job Details: 04/18/2023

Inspected the unit and found a 23c error indicating an issue with the condenser fan. Found the fan is siezed and the compressor is not starting. Forced the fan blad and it started as did the compressor. C23 error disappeared when I did this. The unit is now cooling and the fan is moving. Unit need a new condenser fan motor. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE

We serviced a

LG REFRIGERATOR

Model LFXC24726D.ASBCNA0

Near Lincoln, NE 68516

Kevin

Job Details: 04/18/2023

"Found all running no cool. ; dspstn on spec-tagged invntry: 1 ADL73341411 EVAP and 1 ADL73981017 EVAP , used 1 Adh73150210 (Drier) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VS3

Near Lincoln, NE 68524

Kevin

Job Details: 04/18/2023

Installed compressor

We serviced a

BOSCH OVENS ELECTRIC

Model HBL8453UC/04

Near Omaha, NE 68022

Derek

Job Details: 04/18/2023

"Customer states that error 302 has occurred. Is also having issues with lights flickering and clock not staying set properly. Tech confirmed issue with the lights. Started oven and operations work properly. Uninstalled oven and checked pcb. Multiple harness connectors are not fully seated onto board and are loose. Removed and reconnected every connection accessible from the top of the oven. Tested lights and reset clock. Clock is holding time well and lights no longer flicker. Started convection bake and oven preheats, all 3 elements heat, and cooling fan is energized. No errors occur. Shut off machine and allowed unit to cool. No further repairs required. Job is complete."

We serviced a

LG WASHER

Model WM3770HVA

Near Omaha, NE 68154

Derek

Job Details: 04/18/2023

Customer states that OE code is occurring. Has already removed the filter and found no debris. Entered home and found filter removed. Reached into pump housing and tech can feel the impeller broken off of the pump motor. Disassembled washer and removed pump. Showed customer the failure and quoted for a replacement. Customer approved repair. Installed new oem pump motor and reassembled. Ran multiple tests and confirmed operation has returned to normal. Job is complete. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL OVENS ELECTRIC

Model RBD305PRB00

Near Omaha, NE 68116

Derek

Job Details: 04/18/2023

"Customer states that display is not working on his oven. Verified lights work but clock does not. Uninstalled oven and removed pcb. Pcb has capacitor damage, Moffett damage, and possibly damaged traces. Pcb needs replaced. Checked availability and found part nla. Customer has already researched board and plans to send this one in for repair, on his own. Job is complete."

We serviced a

FISHER PAYKEL REFRIGERATOR

Model RF170WDLUX5

Near Omaha, NE 68116

Derek

Job Details: 04/18/2023

"Customer states that the fridge makes noise. Noise has occurred since it was delivered. May be possibly related to damage machine experienced during delivery. Tech entered basement and found small wet bar area with fridge installed. Fridge is on and running. Fresh food is hovering between 39 and 42. Freezer is -2. Noise is occurring while tech is inspecting machine. Noise complaint is due to refrigerant flow, not damage or failed parts. Tech explained to customer that needs fridges, especially with r600 refrigerant, tend to make a lot unusual noises as the refrigerant is changing between liquid and gas. No mechanical failures are present and operation is quick. Provided customer with a quote to replace the freezer door due to damage. Job is complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SG

Near Omaha, NE 68137

Derek

Job Details: 04/18/2023

Tech was assigned as a helper;

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF3

Near Bonner Springs, KS 66012

Chance

Job Details: 04/18/2023

"Customer states unit is leaking water at filter housing. Replaced water line from inlet valve to filter housing. Tested unit, unit is functioning properly. Job complete."

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Basehor, KS 66007

Chance

Job Details: 04/18/2023

"Customer states unit is giving cold water instead of hot. Inspected unit and found inlet hoses switched around. Installed hoses correctly. Tested unit, unit is functioning properly. Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF28M9580SG

Near Omaha, NE 68137

Travis

Job Details: 04/18/2023

"Installed new compressor, filter drier and fresh food evaporator. Unit is now operating properly. Allow 24 hours for temps to adjust. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE"

We serviced a

LG REFRIGERATOR

Model LSXS22423W/01

Near Olathe, KS 66061

Christopher

Job Details: 04/18/2023

"Inspected the unit and verified the issue of not cooling. Found a weak compressor. Checked for Leaks and found none. Recovered 5.67 134a replaced compressor and dryer. Pulled a vacuum and charged with 5.67 134a. Tested and checks okay. Update was not accepted. I explained to the customer it may need a board as well. Customer will monitor. Parts covered under 10 year extended; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74581401 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near Papillion, NE 68133

Brandon

Job Details: 04/18/2023

"Replaced ice maker, auger and bucket. Cleaned ice route flap and tested unit. Unit is back working as intended. Sold customer some clenair to help with the burning smell left from the toasted auger. ; dspstn on spec-tagged invntry: 1 DA97-12540G AUGER 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 61002 CLENAIR ODOR NEUTRALIZER"

We serviced a

SPEED QUEEN DRYER

Model DR5004WE

Near Urbandale, IA 50323

Gage

Job Details: 04/18/2023

"Installed triage parts, unit no longer leaks. Job complete."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18S6AWA

Near Omaha, NE 68144

Brandon

Job Details: 04/18/2023

"When unit goes through defrost unit will drain just fine but water was transferring from the drain side over into the ventilation side causing it to drip onto the top shelf. Ordered new foam to better seal the sides from each other as they are right next to one another. Adjusted angle and tilt of unit to better level it. Reinstalled all parts, unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAW00

Near Omaha, NE 68154

Shannon

Job Details: 04/18/2023

Laminate floor warped and soggy informed customer would need to protect floor and pull unit out floor is like a soggy newspaper customer ok protect floor pulled unit cleaned drain and install update test ok ; used 1 819043 (Heat probe) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Omaha, NE 68022

Shannon

Job Details: 04/18/2023

Remove frozen pizza from under freezer drawer test ok

We serviced a

SAMSUNG WASHER

Model WA56H9000AP/A2

Near Gretna, NE 68028

Brandon

Job Details: 04/18/2023

Unit quit working at all and had to replace the control board. Called Samsung before replacing the inverter board and found the hall sensor defective. During testing hall sensor noticed the water temp sensor to be ripped off. Unit needs a new hall sensor and water temp sensor repaired. Ordered part and scheduled return. ; ordrng 1 DC31-00098A (Hall sensor)

We serviced a

GE REFRIGERATOR/TOP

Model GFE26JMMWFES

Near Huxley, IA 50124

Gage

Job Details: 04/18/2023

"Doors seemed unlevel when arriving - lowered left side to counteract and the top is now level across both doors, however door still shuts halfway after opening. Unable to adjust any further without un-leveling fridge."

We serviced a

GE REFRIGERATOR

Model GFE24JMKAFES

Near Omaha, NE 68022

Shannon

Job Details: 04/18/2023

"Center flapper mullion does not snap closed recomend mullion also door gaskets are worn one has tape on it to help seal no repair today est 490.27 for mullion wr17x25027 can see light thru center seal,and air leaking thru handle area"