We serviced a
SUB ZERO REFRIGERATOR
Model 700BR-2
Near Kansas City, MO 64112
Christopher
Job Details:
03/10/2023
Inspected the unit and verified the issue of not keeping cooling enough. Found the system has a low charge and previous work. Unit has a uv dryer already installed. Could not locate any dye from leaking. Charged with 130 psi nitrogen and could not identify an external leak. Unit has a leak at the Yoder loop. Informed the customer of the very slow leak and that it is unrepairable. Customer asked if we could charge it again for temporary use. Charged for a system charging.
We serviced a
FISHER PAYKEL REFRIGERATOR
Model RF135BDLJX4
Near Des Moines, IA 50321
Alex
Job Details:
03/10/2023
Customer compliant is that unit is pooling water on rails in fz section after ice maker replacement. Checked temps inside empty freezer and got 0 degrees and 37 in fridge. Ran icemaker test and ice maker is not filling but water is dripping down the left hand side of freezer. Removed icemaker and found ice blocking flow of water. Removed ice rod and tested unit again with good flow. Slid unit out and tested drain tube heater voltage at board and got 12vdc which is correct. Checked resistance on heater through wire and got 1ohm. Resistance on heater should be 120ohms. Unit will need a new drain tube heater. Quoted customer for repair. Customer accepted repair. Collected half. Will collect remains balance on return. ; ordrng 1 821689P (Drain Heater kit - dsm)
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS171TW01
Near Omaha, NE 68114
Gary
Job Details:
03/10/2023
"Customer states that unit is not heating, removed heating assembly to test for continuity and all components attached to heat is with in spec. Found supply wire to heat on the timer burned off, cut and spliced new wire. Unit tested and unutbis heating; dspstn on spec-tagged invntry: 1 964P3 ELEM 240V"
We serviced a
LG WASHER
Model WT7005CW.ABWEUUS
Near Omaha, NE 68117
Jacob
Job Details:
03/10/2023
Customer states unit is not filling properly. Installed new main control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near West Des Moines, IA 50265
Alex
Job Details:
03/10/2023
Customer compliant is that unit is pooling water under bottom two slid out drawers. Customer has 2 towels under drawers to collect water. There is a service bulletin about this issue. Checked thermistors and all are operational and checked fan without any issues. Removed inner case and found leak coming from drain pan. There is a bulletin about this issue. Drain pan will need to be submitted for approval. Once repair is approved will return with parts to complete repair.; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX58F5500
Near Ankeny, IA 50023
Gage
Job Details:
03/10/2023
Temp sensor in range and recently replaced; igniters both functioning as expected. Quoted for control board; cx will contact us if looking to go forward with repair.; dspstn on spec-tagged invntry: 1 12001656 OVEN SENSOR LONG and 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSE25HSHJHSS
Near Bennington, NE 68007
Derek
Job Details:
03/09/2023
"Inspected unit. Dispensed water and hammering occurs through the water distribution system. Removed filter and reinstalled it into the filter head. All water hammering has stopped. Dispensed 2 gallons of water, 20oz at a time, and no hammer returns. Job is complete. *will need to order and replace WR17X22074 if issue returns; dspstn on spec-tagged invntry: 1 WR57X33326 VLV (WR57X10051)"
We serviced a
DACOR RANGE/COOKTOP GS
Model RSD305/LP
Near Indianola, IA 50125
Mike
Job Details:
03/09/2023
"Unit is getting an f1 error intermittently. This is an issue with the ERC clock board, and relay board communication. Both erc and relay board are discontinued but can be sent off for rebuild."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near West Des Moines, IA 50266
David M.
Job Details:
03/09/2023
Diverter motor has failed and will need replaced; dspstn on spec-tagged invntry: 1 WPW10605057 SUMP ASSY W MOTOR
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55/20
Near Omaha, NE 68137
Jacob
Job Details:
03/09/2023
Customer states unit is not draining. Unit has a smashed drain hose.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA
Near Omaha, NE 68135
Koby
Job Details:
03/09/2023
"Customer states unit is not making ice. Inspected unit and found 39E error. Ice maker has failed. Defrosted unit and removed old ice maker. Removed auger and replaced drain tube. Sealed ice room with rtv. Installed old auger and new ice maker and ice bucket. Pulled unit out with floor protection and adjusted water line and replaced main control board. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA
Near Omaha, NE 68135
Koby
Job Details:
03/09/2023
"Customer states that unit will not power on. Inspected unit and found that UI has failed. Recommend replacement of UI and wire harness, but UI is no longer available. Job complete."
We serviced a
GE DISHWASHER
Model GDT225SSL0SS
Near Omaha, NE 68154
Jacob
Job Details:
03/09/2023
Customer states unit is leaking water on the left side coming from the door. Lowered the leveling legs and adjusted the door gasket.
We serviced a
LG REFRIGERATOR
Model LRMXC2206S/00
Near Omaha, NE 68127
Jacob
Job Details:
03/09/2023
Customer states unit right door gasket is torn. Will need to order parts.
We serviced a
GE PROFILE DISHWASHER
Model PDT845SMJ0ES
Near Papillion, NE 68046
Jacob
Job Details:
03/09/2023
Customer states unit is leaking water. Unit will need a new wash motor and diverter.
We serviced a
KENMORE REFRIGERATOR
Model 111.7302271
Near Bellevue, NE 68123
Kyle
Job Details:
03/09/2023
Customer states ff section is not cooling. Inspected unit ff temp 70* fz temp 27*. Found both ff and fz evap fans are not running. Removed evap cover found ice buildup around left side of cover stopping ff fan. Removed ice buildup and verified all fans are working properly. Unit is getting air leakage around evap cover causing ice buildup. Will need to replace evap cover assembly estimate 374.55 customer approved repair. Ordered part scheduled return visit for next Thursday 12-3; ordrng 1 30189-0005900-01 (Evap cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW00
Near Omaha, NE 68147
Mike C
Job Details:
03/09/2023
"Customer complaint of no ice production, and no water when called out at dispenser. Inspection found bailing arm on ice machine not connected. Also found burn marks to freezer wall near icemaker in melting on motor cap of icemaker. Unit would not call for water. Recommend replace. Customer approve repairs. Part ordered and rescheduled for tomorrow. Also found valve failure. Recommend replacing water valve. Estimate for job plus tax. Customer approved repairs. While working on valve, found leak in water filter housing. Recommended to customer to bypass this system instead of expanding extra money. Customer approved for repair and John guss fittings put in place at no extra charge. Valve installed with no leaks. Icemaker installed and working. Job complete.; ordrng 1 WPW10300022 (Icemaker assembly), dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177 , used 3 NC2099 (JG 1/4-5/16 UNION REDUCER) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22N9781SG/AA
Near Omaha, NE 68136
Brandon
Job Details:
03/09/2023
"Applied ice maker update and replaced broken ice bucket. Tested unit and everything is working properly. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-08680G ICE CASE ROUTE , and 1 DA97-14504C ICE BCKT"
We serviced a
DCS OVENS GAS
Model DCS-RD-304
Near Shawnee, KS 66203
Christopher
Job Details:
03/09/2023
The wrong part was ordered. Instead of a relay I got another part. I did replace the selector switch and voltage is present to the relay but the relay is also damaged. Found the relay part number and the part is no longer available. Informed the customer the unit is unrepairable.
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE63T8111SS/AA
Near Overland Park, KS 66204
Eric
Job Details:
03/09/2023
Customer states left front burner doesnt work. Tested unit found burner getting 240 volts at control knob burner is open no resistance ; ordrng 1 Dg47-00063a (Heater dual)
We serviced a
JENNAIR DISHWASHER
Model JDB8200AWS2
Near Omaha, NE 68105
Kyle
Job Details:
03/09/2023
Customer states unit is still intermittently leaking from underneath. Ran unit for 45 minutes still could not duplicate leak. There are water spots underneath float switch water possibly leaking from gasket on float switch. Removed float cleaned gasket and sealing surface and reinstalled. Installed new bottom door seal. Ran unit again and found no leaks from unit. Told customer to run unit if starts leaking again remove kick panel to see if he can tell where water is coming from. Job complete
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Leawood, KS 66211
Eric
Job Details:
03/09/2023
"Customer states unit makes burning smell when in operations. Tested unit could not find burning smell tested unit in Hass and ran normal cycle for 30 minutes. Visually inspect PCB wire harnesses, and ui boards found no damage or loose connectors could not find issue."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Omaha, NE 68107
Mike C
Job Details:
03/09/2023
Customer complaint of no heat. Inspection found a failed heating element. Recommend replacing element. Estimate for job is plus tax. Customer approved repairs. Replaced element and tested successfully. unit is now working as designed.; dspstn on spec-tagged invntry: 1 DC93-00154A HEATER 2 STAGE (GRACE)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFD28GSLCSS
Near Olathe, KS 66062
Matthew
Job Details:
03/09/2023
"Replaced light and switches and still didnt work returning with all lights, follow up required ; ordrng 4 WR55X25754 (Lights)s"
We serviced a
KENMORE TRASH COMPACTOR
Model 665.1473311
Near Olathe, KS 66062
Nate
Job Details:
03/09/2023
Ram is not stopping once it retracts. Issue is the directional switch. Will order and replace ; ordrng 1 WP777811 (Top limit direction switch)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SR/AA
Near Olathe, KS 66061
Christopher
Job Details:
03/09/2023
"Inspected the unit and verified the issue of low cooling in the freezer. Found a weak compressor. Recovered refrigerant and replaced compressor and filter dryer. Pressurized with nitrogen, found no leak or obstruction. Pulled a vacuum and charged with 6.88 oz 134A. Unit is cooling as it should. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE"
We serviced a
THERMADOR OVENS ELECTRIC
Model POD302W/02
Near Omaha, NE 68124
Mark
Job Details:
03/09/2023
Corrected Wi-Fi and verified operation
We serviced a
SPEED QUEEN DRYER
Model ADE6HRYS177TW01
Near Papillion, NE 68046
Mike C
Job Details:
03/09/2023
"Customer complaint of new heat. Inspection found heating element failed and requires replacement. Also requires replacement of fuse kit. Estimate for job was plus tax. Customer approved repairs. Tested unit and unit is not working as designed. Job complete.; dspstn on spec-tagged invntry: 1 61927 HEATER ASM 240V 1 61928 HEATER ASM 208V , 1 R9900489 THERM KIT , and 1 WP40113801 FUSE , pckd up 1 D518838 (Element 240v)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Olathe, KS 66062
Eric
Job Details:
03/09/2023
Customer states water button does still work on ui. Tested unit found when trying to select water buttons works 10% of the time.; ordrng 1 5304513666 (Ui)
We serviced a
LG REFRIGERATOR
Model LMXS30776D
Near Omaha, NE 68107
Mark
Job Details:
03/09/2023
"Unit isnt cooling well in freezer, e ff displayed. Replaced freezer evap fan assm; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221702 EVAP , 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134 , pckd up 1 Aeb72913942 (Grill assembly, fan)"
We serviced a
WHIRLPOOL OVENS ELECTRIC
Model WFE540H0AS0
Near Omaha, NE 68105
Mike C
Job Details:
03/09/2023
Customer complaint that big cycle would not work. Inspection found bake element failed. Recommend replacing bake element. Replaced element and tested. Unit is now working as designed. Job complete.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE and 1 WPW10181986 SENSOR
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070DT/AA
Near Omaha, NE 68022
Derek
Job Details:
03/09/2023
"Arrived at home and installed new ice bin. Ice maker has been working successfully and bin is full. Customer has been unable to get coverage for door replacement, so hass report still shows c6 error as active. Tech called technical support a second time and spoke to Eric. Eric reiterated that technical support is unable to authorize a door replacement and that the customer will need to contact customer service again. Tech will wait for new ticket to come over for door replacement. Job is complete and ticket can be closed."
We serviced a
GE DRYER
Model dwxr463gg0ww
Near Omaha, NE 68134
Mark F
Job Details:
03/09/2023
Customer states unit is not drying well. Found new belt to have broken. Replaced with new belt. Watched unit tumble and did not see any areas where belt could be pinched or snagging on anything. ; dspstn on spec-tagged invntry: 1 WE03X29897 BELT (137212700)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Omaha, NE 68122
Mark F
Job Details:
03/09/2023
"Customer estates unit isnt making ice. Found frost all over internal housing. No error codes. Removed ice and components. Steamed everything out. Installed all new components and resealed with food grade RTV. Ran I/m test. Unit operating properly. Please allow 24 hours to make ice.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , 1 DA97-08680G ICE CASE ROUTE , and 1 DA97-14474C ICE BCKT"
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Bellevue, NE 68123
Kyle
Job Details:
03/09/2023
Customer states unit will not spin. Inspected unit found drain pump filter plugged with hair. Cleaned out filter unit tests ok. Showed customer how to remove filter and clean. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Blair, NE 68008
Mark F
Job Details:
03/09/2023
"Customer states unit was making a loud grinding noise. When arrived customer also stated the fridge ice maker quit working temporarily, and then the auger motor would hum but not dispense ice. 41* in ff and 5* in frz. Removed auger motor and did not see any obstructions. Reassembled, but a crescent on the hex peg and turned it when turning the motor on. Broke motor free. Auger motor now working currently. Opened freezer door and noticed ice build up on back wall. Removed contents and found ice build up on top of evaporator and surrounding fan. Defrosted all the ice. Unit will need a new defrost sensor."
We serviced a
GE CAFE DISHWASHER
Model CDT836P3M4D1
Near Omaha, NE 68138
Brandon
Job Details:
03/09/2023
"Unit was leaking from it being over filled with water. Could not get unit to drain. Power cycled the unit by unplugging it from the board. Started unit on a rinse cycle and it drained right away. Tested unit three more times and it fills, washes and drains perfectly fine. Unit must have encountered a system process error and just needed to be reset."
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model LFEF3054TFK
Near Omaha, NE 68135
Brandon
Job Details:
03/09/2023
Debris was on the oven floor that was super heating and burning causing the smoke. When testing the unit found no issues with the unit itself as it was only food debris that was smoking. Consulted customer to allow unit AT LEAST 10-15 minutes after preheat before using the oven. Also adjusted oven temp -15 degrees as it was a little high.
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Bellevue, NE 68005
Kyle
Job Details:
03/09/2023
Customer states unit will not spin. Tested unit found will not start on rinse or spin cycle. Checked lid switch it is good. Unit will need control board also noticed bearings in transmission are bad. Quoted 884.16 for control board and transmission customer declined repair will replace machine. Job complete; dspstn on spec-tagged invntry: 1 WH12X10141 KIT LID SWITCH
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP EL
Model PB980SJ4SS
Near Omaha, NE 68022
Derek
Job Details:
03/09/2023
"Customer states that the top oven intermittently does not heat properly, causing cook times to change frequently. Also has issues with large 3-way-burner on cooktop not regulating its temperature properly. Always heats on high regardless of where dial is set. Tech connected newfi device, started 350 degree upper bake, and began testing cooktop. Cooktop is cycling on the hot side and regulation. Once any size of burner is at level 5 or higher, regulation nearly stops all together. Infinite switch is faulty and will need replaced. Oven satisfies preheat temperature but continues to climb. After reaching 405 degrees (viewing through newfi) oven cools to 365 and tries to reheat from there. Relays click, but no heat continues to occur. Machine continues trying to regulate temperature but struggles to heat back up and misses nearly half of the times it attempts. Tech is unable to pull the oven as customer is currently using machine. Tech has personally experienced damaged wiring/elements as well as failed pcbs which have caused similar issues in similar machines. Tech will submit parts for authorization and will schedule repairs after approval and parts have arrived. Job is not complete. ; ordrng 1 WB23T10015 (Sensor) and 1 WB44T10082 (Element) and 1 WB24X25152 (Infinite switch) and 1 WB27X33132 (Pcb), dspstn on spec-tagged invntry: 1 WB21X22134 SENSOR ASM and 1 WB23T10015 SENSOR"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF
Near Valley, NE 68064
Mike F
Job Details:
03/09/2023
"Return with parts. Replaced water line from water valve to water filter. Unit is now dispensing water. Ran 1 gallon of water through dispenser. No leaks found, job complete. Fri warranty"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR
Near Spring Hill, KS 66083
Matthew
Job Details:
03/09/2023
"Customer states unit is not making ice, inspected unit and replaced ice maker, auger, y clips, main PCB, and sealed up unit with RTV, cycled ice maker. job complete; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA82-02698A ICEMKR UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , 1 DA97-14504C ICE BCKT , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Bennington, NE 68007
Shannon
Job Details:
03/09/2023
Inspect unit leaking heat pump 11030996 and 12008381 not scrolled in town est525.75; ordrng 1 11030996 (Inlet) and 1 12008381 (Pump)
We serviced a
SAMSUNG MICROWAVE OVEN
Model MC17J8000CG/AA
Near Omaha, NE 68164
Shannon
Job Details:
03/09/2023
C-do error recommend door for replacement has touch pad on de94-03533g and de92-03928aHas part concession ; ordrng 1 De94-03533g (Door) and 1 De92-03928a (Board)
We serviced a
GE DISHWASHER
Model PDT845SMJ0ES
Near Omaha, NE 68142
Shannon
Job Details:
03/09/2023
Arrived at unit plugged in nufi has new error code as of 5 days ago for harness error if harness ok to replace invertor test harness is ok invertor is on back order customer to look at new door is tearing on bottom and console is broken and taped 7 years old
We serviced a
GE WASHER
Model GTUP270EM1WW
Near Valley, NE 68064
Mike F
Job Details:
03/09/2023
Customer states unit will not spin. Removed front cover and found motor missing from unit. Quoted customer for repair. Customer to purchase a new unit. Job complete. Collected service call.; dspstn on spec-tagged invntry: 1 WH44X10288 LOCK LID
We serviced a
GE DRYER
Model GFV55ESSN0WW
Near Omaha, NE 68116
Mike F
Job Details:
03/09/2023
"Replaced moisture sensor wiring. Found pieces of clothing stuck in moisture bars and had slightly pulled one of the moisture bars out. Put unit in diagnostics, new error code for open inlet thermistor. Ran unit through testing, unit did not heat. Ordering main pcb, thermistors, heater and and new grille housing. ; ordrng 1 WE04X20252 (Inlet thermistor) and 1 WE04X29714 (Outlet thermistor) and 1 WE04X10190 (Outlet thermostat) and 1 WE22X29700 (Main pcb) and 1 WE13X29598 (Grille housing) and 1 WE11X29790 (Heater) and 1 WE04X29792 (Inlet back up thermostat) and 1 WE04X29793 (High limit thermostat)"
We serviced a
SAMSUNG WASHER
Model WF45M5500AW/A5
Near Omaha, NE 68116
Mike F
Job Details:
03/09/2023
"Customer states unit is leaking from front, found multiple tears in door boot. Will need to replace. Door boot ordered. Scheduled to return 3/13 between 11-1. HBW, deductible collected.; ordrng 1 DC97-19755A (Door boot)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Bennington, NE 68007
Mike F
Job Details:
03/09/2023
"Customer states unit is not cooling and has no lights. Unit was on and working when tech arrived. Fridge temp 40f and freezer 3f. Put unit into diagnostics no error codes for ice maker or for fridge its self. Went through and tested each component trying to get unit to shut down. Unit did not shut off through all testing, replaced main pcb. If unit fails again, customer should try unplugging it and plugging it back in to see if unit will kick back on. Job complete. ASI.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL "
We serviced a
GE OVENS GAS
Model JGB860SEJESS
Near Omaha, NE 68104
Gary
Job Details:
03/09/2023
"Returned with parts call , removed both sensor top and bottom. Tested unit top oven bake is not turning on. Will order ignitor and install as part of the ticket; ordrng 1 WB13X25633 (Bake ignitor)"
We serviced a
LG DRYER
Model DLE3400W
Near Omaha, NE 68127
Dom
Job Details:
03/09/2023
"Customer states unit is not starting. Installed main board.; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4561EL3002A IDLER PULLEY ASSEMBLY , and 1 4681EL1008A MOTOR"
We serviced a
TRUE WINE COOLER
Model TBC-24-L-OG-B
Near Bennington, NE 68007
Travis
Job Details:
03/09/2023
"Replaced compressor, filter drier, set line and evaporator. Unit is now operating properly."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551SR/AA
Near Olathe, KS 66062
Nate
Job Details:
03/09/2023
The inner panel of the LCD had separated from the outer glass. I pulled the hub out of the door and was able to reseat the inner LCD with the outer and it snapped into place. Tested the panel and everything worked good.
We serviced a
SAMSUNG WASHER
Model WA44A3405AP
Near Des Moines, IA 50317
Alex
Job Details:
03/09/2023
Customer complaint is that unit is always filling with hot water. Found lines reversed on rear of unit. Tested each valve with hass and confirmed lines are reversed. Swapped lines to correct position. Tested each valve and made sure correct water is coming out. Reconnected to hass and ran overall diagnostics on unit. Unit passed without any issues. Sent report off to Samsung. Job complete.; ordrng 1 Dc34-00025e (Door switch - dsm) and 1 Dc92-02648b (Pba kit - dsm) and 1 Dc97-20272H (Control Assy - dsm)
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model LFGF3014LWC
Near Omaha, NE 68131
Hunter
Job Details:
03/09/2023
"Customer is getting an F 31 error code. Found fall in unit. Main control board. Recommend replacing board. Awaiting authorization from customer landlord. Thank you, from your Hometown Hero, Hunter ; O-emld tckt , states that autho needed"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Hallam, NE 68368
Kevin
Job Details:
03/09/2023
Found actuator not connected to splutch asm shifter. Replaced splutch asm with cam kit. And replaced actuator part wtty. ; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT and 1 W10913953 ACTUATOR
We serviced a
GE DISHWASHER
Model GDT655SSJ5SS
Near Omaha, NE 68144
Darrin
Job Details:
03/09/2023
Customer states that unit will not drain. Inspected and found that unit would need a new drain pump.
We serviced a
SAMSUNG REFRIGERATOR
Model RF30HBEDBSR/AA
Near Omaha, NE 68135
Darrin
Job Details:
03/09/2023
"Customer states that icemaker has been acting up and bucket is cracked. 22 25 39; ordrng 1 Da61-09570a and 1 Da97-13757a (Evap cover) and 1 Da32-00011d (Defrost sensor) and 1 DA92-00484D (Main), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Omaha, NE 68136
Darrin
Job Details:
03/09/2023
Custimer states that unit is not cleaning well. Checked unit for codes and found F7 e1. Found that the wash pump motor is bad. Unit would need a new sump. ; used 1 WPW10671941 (MOTOR/PUMP ASSM) from stock
We serviced a
BOSCH REFRIGERATOR
Model B26FT80SNS/03
Near Douglas, NE 68022
Darrin
Job Details:
03/09/2023
Customer states still no ice and auger is not working as well. Removed ice maker compartment. Removed all items plugged in. Seated all connections again and then tried auger again. Auger is now working properly. Icemaker just seems to jeep on cycling. Called tech line and they are closed until 1pm for product training. Will follow up Friday am. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYW6
Near Omaha, NE 68111
Gary
Job Details:
03/09/2023
Customer state that unitbis not draining . Found water in the unit . Quoted landlord for parts and labor and landlord decline. ; dspstn on spec-tagged invntry: 1 WD19X25187 PUMP DRAIN KIT
We serviced a
AMANA REFRIGERATOR
Model ASD2622HRS
Near Omaha, NE 68022
Gary
Job Details:
03/09/2023
"Customer states that unut is not making ice, pulled unit out and foundwater line kinked, tecch rectified the issue and now ice maker cycles and fills with water."
We serviced a
SHARP MICROWAVE OVEN
Model SMD2470AHD
Near Urbandale, IA 50322
David M.
Job Details:
03/09/2023
Switch latch on right side needed adjusted for door latch to trigger both switches.
We serviced a
MIELE REFRIGERATOR
Model KF2981SF
Near Urbandale, IA 50323
David M.
Job Details:
03/09/2023
Front panel of freezer drawer will need replaced.; schdld next appmnt for 3/16 THU !
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Lincoln, NE 68516
Kevin
Job Details:
03/09/2023
"Found bucket cracked but full of ice. Found water not dispensing. Found Issue with switch and wire in dispenser water leaking to it shorted it out. Was able to get water to dispense in testing. Need bucket,ice route and dispenser. Office will call to Schulz when in. ; ordrng 1 Da97-14474a (Bucket) and 1 Da97-13829c (Ice route) and 1 Da97-13809f (Dispenser)"
We serviced a
MIELE DISHWASHER
Model G5056
Near Lincoln, NE 68502
Kevin
Job Details:
03/09/2023
Dispenser lid came off. Installed spring and lid all working now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PRFS2883AF
Near Bennet, NE 68317
Kevin
Job Details:
03/09/2023
Installed air tower.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN3WW
Near Lincoln, NE 68504
Kevin
Job Details:
03/09/2023
Switched hot and cold water lines on valves now unit working.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8090SG/AA
Near Lincoln, NE 68528
Kevin
Job Details:
03/09/2023
"Thawed sealed and replaced auger and icemaker. Unit had errors. Cleared errors. Installed parts and now no errors. Sent hass report. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA82-02638A ICEMKR UPDATE , 1 DA97-12540K AUGER , 1 DA97-13718C ICE MAKER , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Overland Park, KS 66223
Nate
Job Details:
03/09/2023
Customer states 4 services have come out. The 1st the address a leak from the door and others to check that the installation was done. Machine is operating fine but there are no mounting screws to secure the dishwasher in the cabinet. This has to be done by either the landlord or the customer. ; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP GS
Model JGB660SPSS
Near Waukee, IA 50263
David M.
Job Details:
03/09/2023
Cook top panel was dented severely at front above control knob bezel. Replaced cook top
We serviced a
SAMSUNG DISHWASHER
Model DW80B7070AP/AA
Near Bondurant, IA 50035
Gage
Job Details:
03/09/2023
Replaced PCB; unit now passes diagnostics and progresses past fill cycle during normal operation.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME18H704SFG
Near Blair, NE 68008
Mark F
Job Details:
03/09/2023
"Customer states unit is not turning on, or when it did it would flicker, and electrical burning can be smelled . When arrived unit was unplugged. Plugged u it in with amp meter, unit ran for 2 seconds and shut off. Started unit again and ran for entire 30 seconds amperage was over 15. Could smell burning electrical. Removed face plate and ran again. Could see smoke coming from top of microwave. Removed shields and found terminal to TCO had burnt up. Removed TCO and found a lead on the TCO to be lose. Will need to order new TCO and repair wiring.; ordrng 1 DE47-20060A (TCO), dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"
We serviced a
SAMSUNG WASHER
Model WA51A5505AW/US
Near Wahoo, NE 68066
Derek
Job Details:
03/09/2023
"Removed console, user interface pcbs, and main control assembly. Installed new parts into machine. Powered washer on and error code does not immediately occur. Connected to machine using hass and wrote model and serial numbers to both board assemblies. Ran hass testing to check overall operation and machine passes testing. Submitted report and ran rinse and spin cycle. Unit passes additional testing. Job is complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR
Near Valley, NE 68064
Derek
Job Details:
03/09/2023
"Pulled fridge and disconnected waterline from rear of machine. Pulled failed case assembly out of machine and installed new one in place. Reconnected lines and turned supply back on. Dispensed 5 gallons of water through machine and verified no leaking has occurred at connection points or from filter housing its self. Ram timed test of water dispenser. Machine is dispensing 1oz of water per second after repair. Prior to repair, less than 1/2oz was dispensed every second. No other repairs are required as hass testing passes. Job is complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Omaha, NE 68116
Derek
Job Details:
03/09/2023
"Customer states that fresh food compartment is not cooling as well as it should. Has no complaints or issues regarding leaking and is confused as to why the dispatch had indicated that problem. Took temperatures with the infrared thermometer and fresh food is 42 and freezer is -1. Used hass tool to remote into diagnostic data. Found ambient sensors reading appropriately in home, found fans spinning properly, and found thermistors reading accurately to technicians findings. Ran over cooling, weak cooling, and over all check up tests and machine passes all of them. View 172hr data log and found that fresh food temperatures have consistently been between 37 and 42 degrees with only 4 instances of that range being missed. Three instances where the machine over cooled to 34 degrees and one instance where the fridge under cooled to 44. Applied silicone grease to the French assembly to allow smooth articulation and adjusted customers doors due to complaint of them not being the same height. Machine passes all tests and checks out. Job is complete. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT , used 1 DA99-04158A (DOOR ADJUSTMENT CLIPS 4PK) from stock"
We serviced a
MIELE OVENS ELECTRIC
Model H4086BM
Near Council Bluffs, IA 51503
Hunter
Job Details:
03/09/2023
"Customer states unit is not heating. Found fault in unit magnetron and diode. Recommend replacing unit magneton and diode. Customer approved repairs. Installed new mag and diode. During repair tripped unit fuse. Ordering new fuse and scheduled a return visit. Thank you, from your Hometown Hero, Hunter!; ordrng 2 6817920 (Fuse)s"
We serviced a
LG REFRIGERATOR
Model LFXS28566S.ASTCNA0
Near Lincoln, NE 68521
Derek F
Job Details:
03/09/2023
"Upon inspection the refrigerator was making a loud buzzing noise while running. I gained access to the freezer evaporator fan and found it to be running properly with no ice buildup. I then pulled the fridge and inspected the compressor and condenser fan. The compressor is operating properly, but humming loudly. The condenser fan is operating properly as well. A wheel on the freezer drawer was cracked and causing a noise. I will return with a new freezer drawer wheel to complete the repair. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 AHJ73349901 (Roller wheel)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHK2336TF
Near Olathe, KS 66062
Chance
Job Details:
03/09/2023
Customer states unit is freezing food in fridge. Replaced damper in unit
We serviced a
SAMSUNG OVENS ELECTRIC
Model NE594R0ABSR/AA
Near Lincoln, NE 68505
Kevin
Job Details:
03/09/2023
Ran oven to 350? found convection fan not running. Humming. Let unit run and seen no smoke or signs of burning. ; ordrng 1 Dg31-00005a (Fan motor)
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model FGGH3047VF
Near Johnston, IA 50131
Gage
Job Details:
03/09/2023
"Unit has no power. Power at outlet fine; power into machine fine; no power before the TCO which is the first thing L1 line runs into. No signs of a short found, although customer states loud pop heard at time of incident. Returning with TCO; otherwise will contact Electrolux.; schdld next appmnt for 3/13 MON PM"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Ankeny, IA 50023
Gage
Job Details:
03/09/2023
Full ice maker update performed; job complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02638A ICEMKR UPDATE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHI1835VS1
Near Papillion, NE 68046
Jacob
Job Details:
03/09/2023
Customer states unit is not cooling. Will need to order parts .; ordrng 1 5304529284 (Compressor) and 1 A19676501 (Filter drier)
We serviced a
GENERAL ELECTRIC DRYER
Model GTD84ECPNDG
Near Clive, IA 50325
Gage
Job Details:
03/09/2023
Replaced heating element; dryer now heats. Job complete.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Omaha, NE 68135
Koby
Job Details:
03/09/2023
Customer states unit buzzes. Inspected unit and found that diode screw was stripped and transformer mounting screws were loose. Secured all loose fasteners. Reassembled unit and ran test cycle. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM
We serviced a
LG REFRIGERATOR
Model LFXC24726D
Near Des Moines, IA 50315
Gage
Job Details:
03/09/2023
"Customer was pressing ice paddle as opposed to the water dispenser paddle, which is separate on this model.; dspstn on spec-tagged invntry: 2 AGF80300704 FILTER"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061UG/AA
Near Omaha, NE 68130
Jacob
Job Details:
03/09/2023
Customer states unit is not cleaning properly. Will need to order new motor assembly. ; ordrng 1 DD31-00005A (Sump assembly)
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS176TW01
Near Papillion, NE 68133
Jacob
Job Details:
03/09/2023
Customer states unit is not heating properly. Installed new heater and new control panel assembly.; dspstn on spec-tagged invntry: 1 964P3 ELEM 240V
We serviced a
WHIRLPOOL RANGE/COOKTOP EL
Model WFE540H0ES1
Near Papillion, NE 68046
Jacob
Job Details:
03/09/2023
Customer states unit is not heating properly. Installed new bake element and wire repair. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6201SR/AA
Near West Des Moines, IA 50265
David M.
Job Details:
03/09/2023
Compressor is locked out. Ordering compressor and condenser; ordrng 1 Nf54m7151ane01 (Compressor) and 1 Da97-15978f (Condenser)
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near West Des Moines, IA 50265
David M.
Job Details:
03/09/2023
Ordering dispenser that will not latch closed; schdld next appmnt for 3/15 WED AM
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBWW/AA
Near Des Moines, IA 50315
David M.
Job Details:
03/09/2023
"Replaced ice maker and y clips and air duct. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02698A ICEMKR UPDATE , and 1 DA97-14504C ICE BCKT"
We serviced a
GE PROFILE MICROWAVE OVEN
Model PSB2201NSS01
Near Omaha, NE 68022
Koby
Job Details:
03/09/2023
"Return with parts. Installed control board, light and light holder. Found that unit needs a tco replaced and several wires repaired. Completed repair. Turned power back on, unit functions properly. Job complete. ; used 1 279816 (CUTOFF-TML) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SG/AA
Near Lincoln, NE 68516
Derek F
Job Details:
03/09/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and removed the auger assembly. Then I sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. Then I cycled the icemaker and it completed the cycle and filled. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 DA97-17285A (Ice bucket), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540K AUGER , and 1 DA97-13718C ICE MAKER"
We serviced a
LG WASHER
Model WM4200HWA.ABWEVUS
Near Lincoln, NE 68506
Derek F
Job Details:
03/09/2023
Upon inspection the washer was using only hot water to run cycles. I first tested the unit on a speed wash using cold water. After a few minutes I checked the water temperature and it was very hot. I then inspected the waterlines going into the machine. The hot and cold lines had been attached to the wrong valves. I swapped the lines and ran a test cycle to confirm proper operation. The washer is now working properly. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP EL
Model CTD70DP2N2S1
Near Ashland, NE 68003
Derek F
Job Details:
03/09/2023
Upon inspection the wall ovens display was not showing all options or temperatures. I first disconnected the oven from power and gained access to the control panel. I removed the old panel and installed a new one. The new panel updated properly. Finally I tested the selections and confirmed that all options were visible and functioning. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GMKRES
Near Greenwood, NE 68366
Derek F
Job Details:
03/09/2023
"Upon inspection the refrigerator is not cooling with temps at 71? in ff and 70? in the freezer. I used my diagnostic tool to check functionality of the evaporator fans, condenser fan, and ice box fan. The temperature sensors were also reading correct temperatures. Customer had installed a new start device on the refrigerator and was unable to get the compressor to run. I tried to force run the compressor but it would not begin cooling. The compressor has failed and the unit will need a sealed system rebuild. We will return with the parts to complete the repair. Derek!Please vote today for Hometown Hero Appliance Repair Lincoln Choice Awards 2023! Click Service & Housing then Appliance Repair. https://journalstar.com/contests/lincolns-choice-awards-2023/; ordrng 1 WR87X41607 (Compressor) and 1 WR07X10131 (Combo device) and 1 WR87X30875 (Dryer) and 1 WR87X36103 (FF evaporator), dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP and 1 WR55X38248 CONTROL BOARD"
We serviced a
BERTAZZONI RANGE/COOKTOP GS
Model MAST365DFMXE
Near West Des Moines, IA 50266
Mike
Job Details:
03/09/2023
Front indicator light crystal has broken causing light to fall back into bullnose. Will need to order new crystal and indicator light to repair. Scheduled return for 3-17-23 am; ordrng 1 608070 (Small bud) and 1 608034 (Warning light)
We serviced a
SHARP MICROWAVE OVEN
Model SMD2470ASYD
Near Des Moines, IA 50312
David M.
Job Details:
03/09/2023
Replaced front control panel
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model GCRG3060AFC
Near Des Moines, IA 50313
Evan
Job Details:
03/09/2023
Customer complaint is that unit is not heating. Found that igniter had failed. Replaced igniter and unit is now heating. Additionally found excessive soot a sign of incomplete combustion. A large mat blocking air flow was present. Advised customer against oven mat. Job completed
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
