Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

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We serviced a

LG WASHER

Model WT1101CW

Near Omaha, NE 68144

Brandon

Job Details: 01/12/2023

Unit has encountered an LE error. LE is a motor error and when testing the unit the motor refuses to run. The motor is covered under the 10 year warranty. Unit also needs suspension and the shocks are blown. Customer cannot find proof of purchase. Customer not moving forward with repairs.

We serviced a

SAMSUNG DRYER

Model DV48H7400EW/A2

Near West Des Moines, IA 50266

Alex

Job Details: 01/12/2023

"Customer complaint is that unit is not drying. Saw that units exhaust tubing is not connected to wall. Climbed behind unit and found a birds nest inside exhaust hose. Removed hose and found next contained into unit. Cleared nest and cleaned up area. Disassembled unit. While cleaning out, found idler pulley locked up and worn through. Quoted customer. Customer approved repair. Replaced idler and cleaned out unit COMPLETE

We serviced a

THERMADOR COFFEE MAKER

Model TCM24PS/06

Near Waukee, IA 50263

David M.

Job Details: 01/12/2023

Unit was giving customer a water level error. Ran diagnostic and cleaned all components. Ran sensor test and all systems passed

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model PCFD3668AF

Near Van Meter, IA 50261

David M.

Job Details: 01/12/2023

Confirmed back foot is needing replaced; schdld next appmnt for 1/19 THU 2

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHB2741PFDA

Near Papillion, NE 68133

Austin

Job Details: 01/12/2023

Customer states no ice. Installed air handler kit. ; dspstn on spec-tagged invntry: 1 5303918784 AIR HANDLER HSNG

We serviced a

CHAMBERS RANGE/COOKTOP EL

Model GSU-42-B

Near Omaha, NE 68114

Mark

Job Details: 01/12/2023

"Customer states only right rear burner ignites, all burners need shutter adjustments and ignition points cleaned. All burners now self ignite and advised initial lighting may take a few seconds by design"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE26JYMWFFS

Near Lincoln, NE 68516

Ali

Job Details: 01/12/2023

Custom pulled the unit so I could power it off. Replaced the user interface and reassembled the unit. Confirmed proper feedback at the user interface. Unit is now operating properly.Job complete

We serviced a

LG WASHER

Model WT7400CW

Near Omaha, NE 68135

Brandon

Job Details: 01/12/2023

"Unit getting 1E error code when trying to fill with water. Tested hot water and filled great, tested cold water and its hardly coming in. Tested direct water supply and everything is good. Unit had a bad water valve. Ordered parts and scheduled return. ; ordrng 1 AJU75152602 (Water valve assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Omaha, NE 68142

Shannon

Job Details: 01/12/2023

"Inspect unit full of water vacuum water out has pump issue gave est to customer to disassemble and get going customer ok performed work unit now working great recalibrated as well while there ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 DRIVE SPLUTCH KIT , 1 W10913953 ACTUATOR , and 1 W11307244 LID LOCK LATCH ASM 3 WIRE"

We serviced a

FISHER PAYKEL RANGE/COOKTOP GS

Model OR30SCG4X1

Near Omaha, NE 68152

Mark F

Job Details: 01/12/2023

Returned with parts. Disassembled unit and installed new components. Plugged unit in and tested ignition system. Unit was igniting both top and bottom when commanded. Reassembled unit and tested again. Unit was responsive every time to ignite the bake and broil.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Ankeny, IA 50021

Gage

Job Details: 01/12/2023

Customer claims that the unit had been running noisily after having lost some clothes through the lint filter. Disassembled the unit and cleared remaining debris from the lint trap and blower; dryer now runs quieter. Job complete.; dspstn on spec-tagged invntry: 1 WPW10349492 BLOWER WHEEL

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near Bellevue, NE 68123

Dom

Job Details: 01/12/2023

Customer states unit is not heating. Replaced main control board.

We serviced a

THERMADOR REFRIGERATOR

Model T30IR905SP/11

Near Van Meter, IA 50261

David M.

Job Details: 01/12/2023

"Left side rail of produce drawer came off, and needed reassembled. Initial install of machines did not have them aligned properly. Adjusted fridge side up so doors are more level on the top. Doors are closing properly, and sealing correctly."

We serviced a

LG DRYER

Model DLE4870W

Near Omaha, NE 68154

Gary

Job Details: 01/12/2023

"Customer states that unit rattles. Removed power to unit and removed front bulk head. Found 2 rollers that are siezed up. Quoteed customer for parts and labor customer approved. I stalles said parts and now unit is running smoothly.; dspstn on spec-tagged invntry: 1 4400EL2001F BELT 1 4560EL3001A IDLER PULLEY , and 1 AGM75510755 ROLLER 2_PK"

We serviced a

GENERAL ELECTRIC OVENS ELECTRIC

Model JKP55DP3CC

Near Bellevue, NE 68005

Dom

Job Details: 01/12/2023

Customer states unit popped the breaker. Reset unit and unit worked fine.

We serviced a

BOSCH DISHWASHER

Model SHP865WF5N

Near Waukee, IA 50263

David M.

Job Details: 01/12/2023

"Unit has multiple splices in the drain line. This is causing restrictions. E24 and E17 error codes. Snaked drain line, and checked sump for drain cover proper installation. Unit now draining correctly,; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN"

We serviced a

LG DRYER

Model DLE3170W

Near Omaha, NE 68118

Shannon

Job Details: 01/12/2023

Inspect unit has failing heater assy gave est to replace customer ok install new heater assy complete test ok also when using sensor dry turn off energy saver every time unit is used or wont heat propely; dspstn on spec-tagged invntry: 1 5301EL1001J ELEM 1001A-1001H

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Omaha, NE 68154

Mark

Job Details: 01/12/2023

Customer states unit is making a clicking noise and not advancing in cycle. Unit has a shifter fault and needs shift actuator replaced. Replaced shifter and verified unit shifts and operational

We serviced a

ALL BRANDS RANGE/COOKTOP EL

Model W103C30BL

Near Omaha, NE 68105

Kyle

Job Details: 01/12/2023

Customer states blower switch is stuck on. Unit will need control switch assembly. Can not locate any parts for this unit

We serviced a

LG REFRIGERATOR

Model LFXS26973S

Near Omaha, NE 68154

Mike F

Job Details: 01/12/2023

"Customer states there is a scratch on right side of freezer door and a dent on bottom left hand side. Took pictures to confirm. Customer also states that the freezer ice maker does not work and has not worked since it was reinstalled. Pressed test button on ice maker, ice maker performed full cycle and called for water. Recommend replacing freezer door and ice maker. Nfm warranty. ; ordrng 1 ADD73719026 (Freezer door assembly) and 1 AEQ72909604 (Freezer ice maker)"

We serviced a

GE MICROWAVE OVEN

Model NOT AVAILABLE

Near Council Bluffs, IA 51503

Hunter

Job Details: 01/12/2023

"Customer states unit timer does not work. Found fault in unit thermal cut off as well as damaged wire. Recommend replacing cut off and wire repair. Customer approved repair. Ordering part and office will schedule a return visit when part is in. Customer elected to pay for repair in full. Collected balance Thank you, from your Hometown Hero, Hunter!; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WB27X1127 (Thermal fuse)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBWW/AA

Near Lincoln, NE 68506

Kevin

Job Details: 01/12/2023

"Sugar solenoid broke. Arm goes up. Lever stays. Can move manually. Need auger asm. ; ordrng 1 Da97-12540g (Auger asm), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623ASA

Near Council Bluffs, IA 51501

Hunter

Job Details: 01/12/2023

"Customer states unit is not producing ice. Found fault in unit ice shoot assembly. Disassembled and reassembled ice shoot assembly. Unit is now operating properly. Repair is covered under manufacture warranty. Job complete. Thank you, from your Hometown Hero, Hunter!"

We serviced a

BOSCH DISHWASHER

Model SHX68TL5UC/07

Near Omaha, NE 68152

Gary

Job Details: 01/12/2023

"Previous complaint was due due a leaking drain pump and installed new new pump. Rust was also found in the pump. Second time out replaced at water motor switch ,heating pump and a new drain pump. Now 3rd call out its doing the same thing again ,with E15 error code. Pulled unit out and found water switch seal assembly has fail. Will have customer purchase parts and Hometown Hero will installed it. Will need a water switch seal assembly 00751950 .; ordrng 1 00751950 (Altern.water distributor, Water switch, 120V, 60 Hz, with seal)"

We serviced a

GE CAFE REFRIGERATOR

Model CWE23SP4MW2

Near Ankeny, IA 50023

David M.

Job Details: 01/12/2023

Unit had no power. Found breaker tripped along whole wall.; schdld next appmnt for 1/17 TUE !

We serviced a

LG REFRIGERATOR

Model LSXS26366S.ASTCNA0

Near Papillion, NE 68046

Austin

Job Details: 01/12/2023

"Customer states not cooling. Replaced compressor and drier. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74760901 EVAP , 1 TCA36811409 R600 CMPRSR , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

GE WASHER

Model GTWP1000M1WW

Near Omaha, NE 68134

Mark F

Job Details: 01/12/2023

"Returned with parts. Installed times, switch, & hose. Purged the system. Tested unit at normal wash on small load. Unit filled then shut off water on its own and shifter the agitating cycle. Unit operated properly on both setting at large and super load size. Monitor wash machine for 1st fill and wash cycle."

We serviced a

GE PROFILE DISHWASHER

Model PDT825SSJ0SS

Near Omaha, NE 68104

Mark F

Job Details: 01/12/2023

"Customer states unit will have lights on display but will not start cycle. Plugged into newfi and found no comm between ui and main PCB. Installed new PCB. Unit operating properly. Ran dishwasher with customer present. Upon final inspection. Found water leaking in back left. Removed unit and found leak around water inlet side. Will order parts and return.; ordrng 1 WD24X29378 (Hose) and 1 WD12X21322 (Funnel), dspstn on spec-tagged invntry: 1 WD21X10490 LATCH ASM and 1 WD21X24902 CONTROL"

We serviced a

THERMADOR DISHWASHER

Model DWHD440MPR/01

Near Omaha, NE 68154

Vince

Job Details: 01/12/2023

"Customer states that there was heavy water damage from flooding. Wants unit inspected. Thank you, from your Hometown Hero, Vince!"

We serviced a

SUB ZERO REFRIGERATOR

Model BI-36F/S/PH

Near Omaha, NE 68154

Vince

Job Details: 01/12/2023

"Customer states that there was heavy water damage from flooding. Units water inlet valve is damaged. Found failure in the water inlet valve and will need to be replaced. Thank you, from your Hometown Hero, Vince!; O-emld tckt , states that autho needed"

We serviced a

GE DRYER

Model GTd72EBSN0WS

Near Omaha, NE 68106

Mark F

Job Details: 01/12/2023

Customer states unit wont heat. Disassembled unit and found burnt wire on heater element. Replaced line. Unit operating properly.; dspstn on spec-tagged invntry: 1 WE11X21156 ELEM

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201WW/AA

Near Omaha, NE 68138

Koby

Job Details: 01/12/2023

"Customer states unit is not making ice. Ice maker has failed. Replaced ice maker, ice bucket, main control board and adjusted water line. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE CAFE REFRIGERATOR

Model CFSP5RKBC SS

Near Omaha, NE 68114

Mike C

Job Details: 01/12/2023

customer complaint of no ice production. And burn marks around vents that supply cold air to icebox. Yellowing around vents is normal due to heating elements that prevent frost. Common issue with GE refrigerators. No ice production is due to ice room fan located in freezer. Icemaker fan has failed and needs replaced. Customer has approved repairs. Customer has paid in full. Parts ordered. Call customer when parts arrive to reschedule. ; ordrng 1 WR60X10330 (Ice room fan)

We serviced a

LG REFRIGERATOR

Model LFXC22596S

Near Bellevue, NE 68005

Mike C

Job Details: 01/12/2023

Customer describes icemaker not working properly. Found failure in Icemaker and replaced. Unit is not working as designed. Job complete.; dspstn on spec-tagged invntry: 1 AEQ72909604 ICEMKR

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Bellevue, NE 68147

Mike C

Job Details: 01/12/2023

Come out to install parts previously diagnosed. New board still not providing voltage to drive motor. Tech Line was consulted Traced wiring back to the board and found control board. Still not providing voltage to motor. Tech Line said a new board is necessary. After three control boards we are deeming the unit unrepairable as the new control boards do not solve the issue. Only option is to replace dishwasher with new unit. Job complete.

We serviced a

LG WASHER

Model WT7405CV

Near Omaha, NE 68157

Mike C

Job Details: 01/12/2023

Customer describes unit not draining. Inspection found drain pump failed and must be replaced. Part ordered. Call customer when part arrives to reschedule.; ordrng 1 AHA75673404 (Drain pump)

We serviced a

KENMORE DRYER

Model 110.875626

Near Norwalk, IA 50211

Kris

Job Details: 01/12/2023

"Replace idler, rollers, and belt from kit test done ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR"

We serviced a

LG DRYER

Model DLE8377WM

Near Omaha, NE 68154

Shannon

Job Details: 01/12/2023

Inspect unit cleaned sensor bars cleaned 10 foot vent with cleaning tool unit is operating as should if small loads use time dry other wise if use sensor on small loads will not kit sensor bars

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Lincoln, NE 68516

Ali

Job Details: 01/12/2023

"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on new updated auger assembly, installed new auger assembly and new ice maker. Checked line on back and black line is showing. I then installed new main pcb. Then cycled the icemaker and it completed the cycle and filled. Finally installed new ice bucket.

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Lenexa, KS 66220

Nate

Job Details: 01/12/2023

Customer stated the ice maker is no longer working. Upon inspection I found that the ice bucket was stuck in place due to ice build up. Unable to run the test due to the buildup. Quoted customer on cost of repair and he declined at this time. I advised customer to call Samsung to see if he could possibly get it covered as a 1 time acceptance. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA82-02696A ICEMKR UPDATE

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA

Near Omaha, NE 68022

Derek

Job Details: 01/12/2023

"Inspected fridge and 40c is active. Removed broken bin and found original 2015 parts. Disassembled room, thawed ice, and dried zone. Applied sealant, cut nibs, installed y clips, installed g auger, and installed new ice maker. Pulled unit and cleaned the drain lines. Adjusted the water line to the appropriate depth. Removed factory pcb and installed updated part. Allowed dwell to end and confirmed harvest and fill are proper. Job is complete.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02663A PCB , 1 DA97-12540G AUGER , 1 DA97-13829C ICE CASE ROUTE , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SG/AA

Near Omaha, NE 68136

Koby

Job Details: 01/12/2023

"Customer states that they are unable to switch unit from water to ice. Main control board and dispenser board need to be replaced. Need to order parts to install upon return. ; ordrng 1 DA92-01199G (Main pcb) and 1 DA97-17299T (Dispenser assy), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

FRIGIDAIRE DISHWASHER

Model FG1D2466QF7A

Near Ankeny, IA 50021

Gage

Job Details: 01/12/2023

"Unit leaking from right side of door; found sweep to be worn down. The triaged sweep was found to be defective; ordering new sweep and returning.; ordrng 1 5304500204 (Sweep DSM), dspstn on spec-tagged invntry: 1 154701001 SPLASH SHIELD KIT and 1 A00126401 PUMP ASSEMBLY"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28NHEDBSG/AA

Near Omaha, NE 68135

Koby

Job Details: 01/12/2023

"Customer states unit is not making ice. Installed ice maker update kit, new auger assembly and new ice bucket. Unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02665A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT , used 1 DA97-12540G (AUGER) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Ankeny, IA 50021

Gage

Job Details: 01/12/2023

Customer states noisier than usual operation; after diagnosis found the gearcase to be under a bit of friction when drum rotates. No noise from the underside where motor is located. Quoted for replacement; customer wants time to think.

We serviced a

WHIRLPOOL DISHWASHER

Model GU940SCGB1

Near Omaha, NE 68130

Koby

Job Details: 01/12/2023

"Return with parts. Replaced water inlet valve and hose fitting. Ran test cycle and unit functions properly. Job complete. ; dspstn on spec-tagged invntry: 1 W10685193 FITTING, DW,ELBO and 1 W10844024 VALVE"

We serviced a

LG DRYER

Model DLEX4370K

Near Papillion, NE 68133

Dom

Job Details: 01/12/2023

Customer states unit has having blockage error. Recommend getting new venting.; dspstn on spec-tagged invntry: 1 5301EL1001J ELEM 1001A-1001H

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Omaha, NE 68022

Brandon

Job Details: 01/12/2023

"Tested unit because it was no longer heating. Found heating element to be no longer electrically connected. Pulled unit apart to find the heating element coil had shorted and broke in half. Unit needs a new heating element. Customer approved repair, replaced element and tested unit. Unit is back heating and is working as intended. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE("

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF1

Near Omaha, NE 68130

Brandon

Job Details: 01/12/2023

Unit leaking from water filter assembly. Unit had frozen the filter head assembly which caused it to crack and is now leaking water inside the unit. Water has been shut off to the unit and will need to order replacement parts to get unit back working properly. Ordered parts and will schedule when parts are in. ; ordrng 1 5304526050 (Base) and 1 5304526051 (Cover) and 1 5304524817 (Filter head)

We serviced a

LG WASHER

Model wt7305cw

Near Leawood, KS 66209

Jacob E

Job Details: 01/12/2023

"At arrival unit was dead and would not power on. Removed UI from UI cover and could not get the unit to turn on. There was no red status light on the main PCB either. Removed power from wall and plugged unit in. Did not come back on. Let customer know that this unit needs a new board and is not related to the bezel issue that was fixed a few weeks prior. Unplugged unit once more tested outlet to beside and re plugged unit in and powered right back up. Customer is going to talk to LG about possibly having them cover this. Please be sure to leave a review on Google , Angies List, or even Facebook! Thank you, from your Hometown Hero, Jacob!"

We serviced a

BOSCH DISHWASHER

Model SHXM78Z55N/20

Near Papillion, NE 68133

Austin

Job Details: 01/12/2023

"Customer states third rack wont come out. Top spray arm came out of place. Reseated spray arm, works as intended. Job complete."

We serviced a

LG REFRIGERATOR

Model LMXS30776D.ASBCNA0

Near Lincoln, NE 68512

Kevin

Job Details: 01/12/2023

"Found compressor has been replaced before and it is a FLB compressor, hooked up to it and its not pumping. Needs compressor work. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74221702 EVAP , 1 ADL74221802 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

LG REFRIGERATOR

Model LRFVS3006D/01

Near Council Bluffs, IA 51503

Jacob

Job Details: 01/12/2023

Customer states unit is not cooling. Installed new compressor and filter drier. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA36811409 R600 CMPRSR

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061UG/AA 00

Near Omaha, NE 68154

Shannon

Job Details: 01/12/2023

Inspect unit has failing wash sump assy also squeals when pump is running recommend dd82-01353a for repair not stocked in town est697.12

We serviced a

GENERAL ELECTRIC DRYER

Model GTD65EBSJWS

Near Papillion, NE 68046

Dom

Job Details: 01/12/2023

"Customer states unit is making a squeaking noise. Installed new top with bearings.; dspstn on spec-tagged invntry: 2 WE1M1067 BEARING SLIDE (GRN) 2 WE1M504 SLIDE DRUM (WHT) , and 1 WE25M40 BEARING KIT"

We serviced a

THERMADOR OVENS ELECTRIC

Model PODS301W/02

Near Ankeny, IA 50021

Mike

Job Details: 01/12/2023

Removed oven from under counter.disassembled and installed new main control board and reassembled. Restored power and unit powers on. Tested unit and it is functioning properly. Job complete.

We serviced a

SAMSUNG DRYER

Model DVE50R5400W/A3

Near Lincoln, NE 68503

Kevin

Job Details: 01/12/2023

"Found pig tale cord and block burnt, heater missing 120v on one. Side. ; dspstn on spec-tagged invntry: 1 DC32-00007A THERMISTOR and 1 DC97-14486A HEATING ELEMENT COMPLETE( , used 1 D4w6ft (Cord), and 1 279320 (Block) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFS2853AF

Near Bennington, NE 68007

Derek

Job Details: 01/12/2023

"Inspected fridge. 27-32 degrees through out the fresh food compartment. Sensor is partially blocked, so tech entered service mode. Checked thermistor reading and found 34 degrees, while the set point is 42. Tech disassembled fresh food zone and removed the multi duct from the rear. Inspected damper assembly and found damper doors stuck open. Damper assembly was not installed properly and has caused doors to hit the styrofoam housing. Pictures are documented in quick pics. Adjusted assembly and applied new tape to prevent any shifting. Ran new tests and verified both damper assemblies open and close without issue. Job is complete. ; dspstn on spec-tagged invntry: 1 240597203 SENSOR"

We serviced a

LG REFRIGERATOR

Model LSXS26366D

Near Council Bluffs, IA 51501

Hunter

Job Details: 01/12/2023

"Customer states that unit is not making ice. Found fault in unit ice maker. Recommend replacing unit ice maker. Repair is covered under warranty. Installed new ice maker unit is now operating properly. Job complete Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 2 AEQ73209904 ICE MKR"

We serviced a

LG REFRIGERATOR

Model LFCC22426S

Near Lincoln, NE 68506

Kevin

Job Details: 01/12/2023

Installed valve with fill tube.

We serviced a

COVE DISHWASHER

Model DW2450

Near Omaha, NE 68164

Travis

Job Details: 01/12/2023

Customer states installers said something was broken on the back. Inspected unit. Found drain hose kinked. Ran for part. Returned and installed. Ran diagnostics cycle. All components function and no leaks from unit. ; ordrng 1 827584 (Drain hose (give to TD))

We serviced a

WOLF RANGE/COOKTOP GS

Model DF60650DG/S/P

Near Omaha, NE 68164

Travis

Job Details: 01/12/2023

Customer states ui does not shut all the way. Disassembled bullnose to access. Found a piece of broken plastic blocking it from closing. Removed and it now operates properly

We serviced a

SAMSUNG WASHER

Model WF45T6000AW/A5

Near Bennington, NE 68007

Derek

Job Details: 01/12/2023

"Inspected washer. Large load is located inside and door is locked. Powered machine on and started drain only cycle. No noises occur after the door is locked. Disassembled washer and removed items from inside. Tested windings on pump and found pump is open. Installed new pump, reassembled, and ran new tests. Washer passes testing including hass testing. Job is complete. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSG/AA

Near Bennington, NE 68007

Derek

Job Details: 01/12/2023

"Inspected unit. 40c is present. Disassembled machine and removed factory components. Dried room,applied sealant, reinstalled g auger with new drain line, and installed new ice maker. Pulled fridge and adjusted waterlines and installed updated pcb. Installed new ice bin after verifying harvest and fill are proper. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

LG WASHER

Model WM3900HBA.ABLEUUS

Near Bennington, NE 68007

Derek

Job Details: 01/12/2023

"Inspected washer. Inspected bellows assembly and found that bellows has split open on one of the accordion folds. Checked for signs of damage or cause of issue and tech can find no external factors which led to issue. Bellows will need to be replaced, but part has not arrived yet. Will schedule a return visit to return with part. Job is not complete. ; O-emld tckt"

We serviced a

LG REFRIGERATOR

Model LRMVC2306S.ASTCNA0

Near Omaha, NE 68154

Mark

Job Details: 01/12/2023

"Customer states door ice maker isnt working, temps are good, ice maker is stuck in harvest and needs replaced. Ice maker cycles and fills. ; dspstn on spec-tagged invntry: 1 AEQ73110219 ICE MKR and 1 AEQ73449909 CRAFT ICEMKR"

We serviced a

WHIRLPOOL WASHER

Model WTW5800SW0

Near Lincoln, NE 68516

Kevin

Job Details: 01/12/2023

Installed valve to tub hose. Now all working no leaking.

We serviced a

MAYTAG DRYER

Model MGDC215EW0

Near Omaha, NE 68116

Mike F

Job Details: 01/12/2023

"Customer states dryer is not heating, checked TCO on back. Checked resistance on flame sensor, Ignitor and gas coils. Coils tested bad. Replaced coils, reassembled unit, still no heat. Disassembled unit, checked power to ignitor, ignitor is not getting power. Need to replace timer knob. Quote to repair is 482.51. ; dspstn on spec-tagged invntry: 1 279311 IGNITOR,DRY and 1 WP3392519 THRML CUTOUT"

We serviced a

LG REFRIGERATOR

Model LRFC22750ST

Near Madrid, IA 50156

Dillon

Job Details: 01/12/2023

Return with parts. Found that after I swapped out the evaporator in the filter dryer that it appears theres a restriction somewhere in the machine. I then talked with tech-support and tech-support told me that there were noncondensibles inside of the machine and they wanted me to vacuum the machine back down and refill it with refrigerant. #Tcc230112804081. After vacuuming the machine down and re-filling out the refrigerant I found that the exact same thing was happening. I then called tech-support back and they submitted it for review through LG #tcc230112804941; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA

Near Omaha, NE 68114

Mark F

Job Details: 01/12/2023

"Customer states unit was making good ice then froze up again. Found ice ball in back. Steamed out compartment. Dried components and reinstalled. Updated main PCB for longer defrost time, adjusted water line in back of fridge. Tested unit. Ice maker cycling proper. Please allow 24 hours for unit to produce ice."

We serviced a

THERMADOR RANGE/COOKTOP EL

Model PRG486GDH

Near Omaha, NE 68022

Travis

Job Details: 01/12/2023

Customer states left two burners will randomly start sparking when not in use. Inspected unit. Simmers burners. Recommend replacing potentiometers and simmer controller. Will let us know.

We serviced a

TRUE ICEMAKERS - GRID

Model TUI-15-R-SS-B

Near Omaha, NE 68022

Travis

Job Details: 01/12/2023

Removed and installed new ice machine. Will take old back to shop to send back.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS5A

Near Fremont, NE 68025

Derek

Job Details: 01/12/2023

"Arrived at unit and home is vacant. Entered kitchen and found brand new unit installed. Spoke with builder whom indicated that a leak was occurring from the exterior of machine on the left side of unit where the fill flume is located. Tech pulled machine out of cabinetry and removed insulation blanket. Blanket is dry with no staining and machine is dry with no staining. Started cycle and found no leaking occurring, but did find the wash motor unable to operate. Removed filters and checked for debris, but no debris is present. Reinstalled filters and machine successfully begins spraying water appropriately. Ran two complete rinse cycles and found no leaking and found no other issues. Tech believes leaking complain may be attributed to a different unit in a neighboring condo, but builder is adamant that the other condos are having no issues. Job is complete. ; dspstn on spec-tagged invntry: 1 A00126401 PUMP ASSEMBLY"

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW

Near Shawnee, KS 66226

Matthew

Job Details: 01/12/2023

"Customer states unit is leaking and fabric softener drawer will not empty water after cycle, inspected unit and fabric softener drawer having a little bit of water is normal. Replaced door boot and spring. Checked for leaks after repair. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ

Near Bonner Springs, KS 66012

Matthew

Job Details: 01/12/2023

"Customer states unit is not making ice, inspected unit and replaced ice maker and water valve, called techline to see if there is another known issue, they said that this units harness that comes from the cabinet will break over time from opening the door so he instructed me to replace ice maker and water valve and steam out the water hose in the ice maker. If customer calls back it is not going to be able to be fixed due to wires within the cabinet. Job complete ; dspstn on spec-tagged invntry: 1 W10408179 VALVE-INLT (4389177"

We serviced a

SAMSUNG OVENS ELECTRIC

Model NE63T8751SS/AA

Near Gardner, KS 66030

Nate

Job Details: 01/12/2023

"Replaced the top cook top glass but the left front burner limiter is also bad and the whole element assembly needs to be replaced, also during reassembly of the controls, the plastic broke off during disassembly for the knob controls. Will order the needed parts and return to finish.; ordrng 1 DG47-00080A (Left front burner) and 1 DG94-03500B (Right rear knob) and 1 DG94-03849A (Front control assembly)"

We serviced a

SAMSUNG DRYER

Model DVE52M7750V/A3

Near Spring Hill, KS 66083

Nate

Job Details: 01/12/2023

"Customer stated there was an occasional sound coming from the dryer as well as a wobble in the machine. Upon inspection I found that the drum rollers were defective and worn through the bearings due to buildup around the shafts which seazed the bearing and rollers. Replaced all 4 rollers and shop vacuumed the internal cabinet to reduce reoccurrence. Reassembled and ran HASS OQC with a passing result. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA

Near Overland Park, KS 66221

Nate

Job Details: 01/12/2023

"Customer stated that the dishes on the top 2 racks are not always coming clean. Upon inspection the water coming into the washer is 122 degrees Fahrenheit. Drain pump is working and there is no removable filter for the customer to use but there was nothing visibly stuck in the sump. Ran smart install and all operations were good. Checked the water in the tub during step 3 of smart install and it was approximately 140 degrees. All spray arms were moving as I opened the door during wash portion of tests and could see that the arms had been moving. Heater is working, drain etc. customer stated she wished to see if anything was stuck beneath the filter. I removed the filter cover and sump cover and there was nothing in the sump. I spoke with the customer about potentially changing the detergent to see if that made a difference but I could not find anything wrong with the appliance."

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX58H5600SS/AA

Near Overland Park, KS 66223

Nate

Job Details: 01/12/2023

Customer stated that her convection fan stopped working. Upon inspection the fan motor is testing out ok but it seams the main PCB is not relaying power when needed. Will replace the main PCB for additional tests. ; ordrng 1 NX58H5600SS (Main PCB)

We serviced a

SAMSUNG WASHER

Model WS45N5300AW/US

Near Lincoln, NE 68528

Kevin

Job Details: 01/12/2023

Found drain filter clogged. Cleaned and edu customer. ; dspstn on spec-tagged invntry: 1 DC31-00187A DRAIN PUMP

We serviced a

KENMORE WASHER

Model 110.475126

Near Norwalk, IA 50211

Kris

Job Details: 01/12/2023

Installed new drain pump start machine and run test

We serviced a

LG REFRIGERATOR

Model LRMDS3006S.ASTCNA0

Near Plattsmouth, NE 68048

Austin

Job Details: 01/12/2023

"Custom states ice maker not working. Installed craft ice maker update.; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76521401 EVAP , 1 ADL76522101 EVAP , 1 AEQ73449909 CRAFT ICEMKR , and 1 TCA36811409 R600 CMPRSR"

We serviced a

WOLF OVENS GAS

Model DF486C/LP

Near Gretna, NE 68028

Vince

Job Details: 01/12/2023

"Return with parts. Removed and replaced the oven control board. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince!"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263TEAESG/AA

Near Bennington, NE 68007

Mike F

Job Details: 01/12/2023

Returned with parts installed new pantry lid. Unit is operating as it should. Collected payment in full. Job complete.

We serviced a

LG REFRIGERATOR

Model LFC24770ST

Near Omaha, NE 68107

Mike C

Job Details: 01/12/2023

Deliver and install park. Previously diagnosed. Unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL STACK WASH/DRY

Model WGT4027HW0

Near Bellevue, NE 68005

Jacob

Job Details: 01/12/2023

Customer states unit is not operating properly. Unit will need a new gear case assembly. ; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT and 1 W10913953 ACTUATOR

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG/AA

Near Omaha, NE 68122

Jacob

Job Details: 01/12/2023

"Customer states unit is not making ice and ice bucket is stuck. Installed new ice maker assembly. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-14474C ICE BCKT , and 1 DA82-02697A ICEMKR UPDATE"

We serviced a

SPEED QUEEN DRYER

Model SDGNCRGS113TW01

Near Omaha, NE 68106

Jacob

Job Details: 01/12/2023

Customer states unit is not heating. Removed lint build up and unit is now heating properly.

We serviced a

LG REFRIGERATOR

Model LFXS26973D

Near Papillion, NE 68133

Jacob

Job Details: 01/12/2023

Customer states unit is making a loud noise. Installed new grill assembly.

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Replaced dryer top.

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Replaced dryer top

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP GS

Model JGBS30REK4SS

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Replaced bottom drawer

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Complaint is of damaged top. Replaced top.

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Complaint is that unit is dead. Found that Power supply to unit is inadequate. Neutral portion of receptacle is testing open. Advising customer have electrician out to resolve issue. Job completed.; dspstn on spec-tagged invntry: 1 WE04X26139 TCO-DRYER

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

COMPLAINT IS OF DENT IN TOP OF LID. WAS NOT ABLE TO PULL. CUSTOMER WILL NEED RO CONTACT GE FOR COSMETIC.

We serviced a

LG OVENS ELECTRIC

Model LRE30453ST/01

Near Lincoln, NE 68505

Kevin

Job Details: 01/12/2023

Installed relay sub pcb. And now oven heats.

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

"Complaint is of loud noise while tumbling, found drum was not correct positioned on front slides, adjusted. Unit is now operating properly. Job completed."

We serviced a

GENERAL ELECTRIC DRYER

Model GTX22EASK0WW

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

"Complaint is unit is not tumbling, found drum was not correct positioned on front slides, adjusted. Unit is now operating properly. Job completed.; dspstn on spec-tagged invntry: 1 WE04X26139 TCO-DRYER"

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP GS

Model JGBS30REK4SS

Near West Des Moines, IA 50266

Evan

Job Details: 01/12/2023

Customer complaint is front Drawer is damaged. Customer will need to contact GE for cosmetic defect.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near West Des Moines, IA 50265

Kris