Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

Call or Text 402-399-0202 Schedule Online

Call

Text

Schedule

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX58M6630SS

Near Bellevue, NE 68123

Austin

Job Details: 01/03/2023

"Unit not heating properly, replaced igniter, heating properly.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Omaha, NE 68137

Brandon

Job Details: 01/03/2023

Unit had a faulty heating element. Customer had vent cleaned and unit was no longer heating. Replaced heating element and tested unit. Everything is working as intended. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBS

Near Papillion, NE 68046

Austin

Job Details: 01/03/2023

"Customer states not making ice. Unit is deemed as unrepairable ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02673A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD84ECPN0DG

Near Des Moines, IA 50320

David M.

Job Details: 01/03/2023

Burnt wire at heat element bottom right side from the purple wire..

We serviced a

SAMSUNG DRYER

Model DVE50BG8300VA3

Near Omaha, NE 68105

Mike C

Job Details: 01/03/2023

Customer complaint door striker not working. Inspection found backing plate that holds striker plate had fallen inside unit. Unit was display model. Removed front and reinstalled. Backing plate for striker plate. Unit is now working as designed. Job complete..

We serviced a

SAMSUNG DRYER

Model DV50K8600EV/A3

Near Council Bluffs, IA 51503

Hunter

Job Details: 01/03/2023

"Customer states unit will click but not start. Found fall in unit idler arm assembly. Recommend replacing unit idler arm assembly. Repair is covered by customer home warranty. Installed new assembly. Unit is now operating properly. Collected deductible. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM"

We serviced a

ELECTROLUX WASHER

Model NOT AVAILABLE

Near Bellevue, NE 68147

Mike C

Job Details: 01/03/2023

Customer complaint unit was not draining. Inspection found no obstruction in drain pump or hoses. Unit would not drain and determined drain pump had failed and needs replaced. Model serial number tag on machine had been ripped off. Unfortunately this deems the machine unrepairable in unit must be replaced. Service fee collected.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

LG REFRIGERATOR

Model LFC24770ST

Near Omaha, NE 68107

Mike C

Job Details: 01/03/2023

"Customer describes icemaker, failed to dump, ice and water continuing to run and running into ice basket forming large ice sheet. Confirmed with customer icemaker had failed and recommend replacing. Replaced icemaker and found ice basket with large crack. In the bottom due to ice sheet forming from failure. Recommend replace. Part ordered. Call customer when part arrives to schedule.; ordrng 1 MKK61842201 (Ice basket), dspstn on spec-tagged invntry: 1 AEQ72909603 ICE MKR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8570SG/AA

Near Omaha, NE 68137

Vince

Job Details: 01/03/2023

"Customer states that the family hub is not operating properly. Unit will need family hub replaced. Thank you, from your Hometown Hero, Vince and John!; ordrng 1 DA97-17068F (Family hub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Omaha, NE 68104

Mark

Job Details: 01/03/2023

"Customer states unit blinking green light, unit stuck mid cycle and hot valve is clogged, needs inlet valves"

We serviced a

SAMSUNG REFRIGERATOR

Model RSG257AARS/XAA

Near Omaha, NE 68154

Shannon

Job Details: 01/03/2023

Inspect unit install customer water ; dspstn on spec-tagged invntry: 1 DA29-00020B FILTER

We serviced a

SUB ZERO FREEZER

Model 700TR-3

Near Omaha, NE 68130

Travis

Job Details: 01/03/2023

Customer states unit needs condenser cleaned. Also mentioned unit is leaking. Inspected unit. Found condensate drain plugged. Recommend clearing and cleaning condenser. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE58K9850WG/AA

Near Gretna, NE 68028

Darrin

Job Details: 01/03/2023

Customer states thar oven is not cooking correctly and she was getting an error code. Also stat3d that yhr top oven burned her food. Chexked for error codes and unit has c21 stored in the unit 5 times.

We serviced a

GE REFRIGERATOR

Model GFSS6KKYCSS

Near Omaha, NE 68154

Darrin

Job Details: 01/03/2023

"Customer states that unit is getting ice under the crisper drawers. Customer has had ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP 1 DA82-01415A WATER LEAKAGE KIT , and 1 SH502 DRAIN HEATER"

We serviced a

SAMSUNG DRYER

Model DVE45B6300W/A3

Near Norwalk, IA 50211

Gage

Job Details: 01/03/2023

"Dryer makes scraping noise when rotating - found blower assembly and front frame of drum to be warped, causing noise whenever the drum is turned. Ordering parts and returning.; ordrng 1 DC93-00187A (Duct Outlet DSM) and 1 DC93-00101N (Fan Assembly DSM), dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782E ROLLER-NEW STYLE"

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP EL

Model JVM3160RF8SS

Near West Des Moines, IA 50266

Alex

Job Details: 01/03/2023

"Customer complaint is that units beep is sounding like it is diminishing. Tested a glass of water twice with 3p seconds on and beep sounds fine. Tested timer multiple times and customer says unit is not doing it now. If the customer encounters issue again, I have filled out some potential fixes for issue if it returns. Job complete."

We serviced a

LG WASHER

Model WM3470HWA

Near Ankeny, IA 50023

Evan

Job Details: 01/03/2023

Customer complaint is that unit is leaking water water near front left side of washer. Found hard water buildup within unit bellow the dispenser and beneath the valves at the rear of unit but following testing was not able to replicate any leakage. Reassembled unit and ran quick wash with unit off but was still unable to cause leak. Advising customer to continue usage cautious of water leakage and return contact if issue persists.

We serviced a

FIVE STAR RANGE/COOKTOP GS

Model TPM330/BW

Near Springfield, NE 68059

Vince

Job Details: 01/03/2023

"Customer states oven door is opening with no resistance and is very heavy, recommend replacement of door springs. Thank you, from your Hometown Hero, Vince and John.; O-emld tckt"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HDEDBSR/AA

Near Bellevue, NE 68123

Kyle

Job Details: 01/03/2023

"Customer states ice maker is not working. Inspected unit found ice maker froze over also auger fan is noisy. Unit has 2017 ice maker all other updates have been done. Replaced auger assembly ice maker and ice bin. Unit tests ok will need to allow 24 hours to produce ice. Job complete; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA94-02679D PCB , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Omaha, NE 68105

Kyle

Job Details: 01/03/2023

Customer states unit is not cleaning or drying properly. Inspected unit found fan motor in vent is bad unit will need vent assembly #DD82-01593A customer does not want to repair unit. Job complete

We serviced a

ELECTROLUX DRYER

Model EIMED60LT3

Near Omaha, NE 68108

Kyle

Job Details: 01/03/2023

Customer states unit is getting an e64 code. Inspected unit found heater is grounded. Unit will need new heater assembly customer approved repair. Replaced heater assembly unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 134792700 HEATER

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF

Near La Vista, NE 68128

Kyle

Job Details: 01/03/2023

Compressor has not arrived yet called customer and rescheduled for Thursday 10-1; schdld next appmnt for 1/5 THU 10-1

We serviced a

WHIRLPOOL RANGE/COOKTOP EL

Model WGE555S0BW

Near Omaha, NE 68105

Kyle

Job Details: 01/03/2023

Customer states lower oven door glass is broken. Unit will need outer glass customer approved repair. Replaced outer door glass. Job complete

We serviced a

FRIGIDAIRE RANGE/COOKTOP GS

Model FGGH3047VFA

Near Bellevue, NE 68123

Austin

Job Details: 01/03/2023

Customer states units door is blowing open. Replaced igniter. ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHF2366PF8A

Near Omaha, NE 68127

Austin

Job Details: 01/03/2023

Customer states unit is not making ice. Replaced defrost sensor

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBBC/AA

Near Omaha, NE 68127

Austin

Job Details: 01/03/2023

"Customer states units not making ice. Installed ice room update kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-01396A BUCKET ASM LONG W PLATE , 1 DA97-00209Z PIPE HTR , 1 DA97-07603B ICEMAKER , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR , used 1 DA82-02367A (Y CLIP ICEMAKER UPDATE) from stock"

We serviced a

AMANA REFRIGERATOR

Model BG21V1W

Near Omaha, NE 68144

Darrin

Job Details: 01/03/2023

Customer stated that unit is not cooking. When u arrived unit was plugged in but nothing was running. Turned defrost timer now I had 120 to compressor but compressor still would not run. Tried a different start device and compressor just humms. ; ordrng 1 W10309990 (Compressor) and 1 R0131577 (Defrost timer)

We serviced a

WHIRLPOOL CABRIO WASHER

Model WTW7000DW4

Near Grimes, IA 50111

Dillon

Job Details: 01/03/2023

"Customer states the unit was making a loud clicking noise almost like a rubbing noise. Found that when I put the unit in a spin cycle I could hear the noise immediately. I then pulled out the agitator and found that there is a bracelet underneath of it. Found that after I removed the bracelet that the noise was gone completely. Found that this was causing the issue, quoted customer for the problem. Job approved, Job complete."

We serviced a

SAMSUNG REFRIGERATOR

Model RF22KREDBSR/AA

Near Omaha, NE 68154

Shannon

Job Details: 01/03/2023

"Perform ice maker update complete with bucket test ok 24 hours for ice ; dspstn on spec-tagged invntry: 1 DA82-02367A Y CLIP ICEMAKER UPDATE 1 DA82-02671A ICEMKR UPDATE , 1 DA97-13718C ICE MAKER , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-14504C ICE BCKT , used 1 Da81-05595a (Silicone) from stock"

We serviced a

SAMSUNG WASHER

Model WF45A6400AV/US

Near Clive, IA 50325

Alex

Job Details: 01/03/2023

"Customer complaint is that outer ring has come off. I replaced ring and inspected boot and front of door to make sure there was no damage done to lip. After installing ring, connected to hass and ran overall diagnostic. Unit passed without any issues. Sent off report. Job complete."

We serviced a

GENERAL ELECTRIC ICEMAKERS - GRID

Model UNC15NPRII

Near Ankeny, IA 50021

Evan

Job Details: 01/03/2023

Ordering parts and will return to complete repair.; ordrng 1 WR55X38595 (MAINPCB - DSM) and 1 UPK4 (Pump KIT - DSM)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2665KF0

Near Des Moines, IA 50310

David M.

Job Details: 01/03/2023

Replaced user interface that was not communication with main board.

We serviced a

SAMSUNG DRYER

Model dv209aew/xaa

Near Lincoln, NE 68516

Ali

Job Details: 01/03/2023

"Upon inspection the dryer was not producing heat during a regular cycle. We disassembled the unit and gained access to the heating element. We tested the heating element for continuity and the element had failed. The drum belt was very worn and frayed. We replaced the heating element assembly including the thermal fuses and the drum belt. We then reassembled the unit and ran a test cycle. The dryer is now producing heat and operating properly. Ali and Derek!

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SG/AA

Near Gretna, NE 68028

Brandon

Job Details: 01/03/2023

"Updated ice maker, control and sealed ice room up. Everything is working as intended. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GENERAL ELECTRIC WASHER

Model GFQ14ESSN0WW

Near Lincoln, NE 68521

Megan

Job Details: 01/03/2023

"F3 slow drain f5 door lock failure 11 days ago and F17 inverter and ui communication error. 14 days ago. Customer states, unit had began walking prior to recent codes. Cleared codes and power cycled unit. Ensured drain pump filter clear. Started cycle and door lock and drain pump engaged as they Ran spin test, unit able to reach top RpM without issue. Ran fill test, pressure and frequency are running accurately. Ran and cancelled multiple cycles, error codes did not return. Unit was tested out of under counter installation, and ensured leveled. Advised shims on current installation may be causing some of the problems.Scheduled follow up to check if unit continues to operate properly. ; schdld next appmnt for 1/6 FRI !"

We serviced a

SUB ZERO REFRIGERATOR

Model 648PR0

Near Springfield, NE 68059

Kevin

Job Details: 01/03/2023

No water. Can feel fill tube heater working. Watched icemaker cycle. No fill. Needs Valve. 7004265. ; ordrng 1 7004265 (Valve)

We serviced a

ZLINE RANGE/COOKTOP GS

Model RA36

Near Omaha, NE 68022

Mike F

Job Details: 01/03/2023

"Customer states case fan is making a high pitched whining noise. Turned oven on and fan turned on making a high pitched whining noise. Slime had sent customer a new fan. Removed range from cabinets using floor protection, disassembled top burners to gain access to fan. Replaced fan, reassembled unit and tested burners to make sure they work. Unit is making a noise from the fan but it is not as high pitched. Called zline customer service. Customer service was busy and instructed an email, then hung up. Customer to reach back out to zline. Job complete."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDT225SSLSS

Near Ames, IA 50010

Christopher

Job Details: 01/03/2023

"Inspected the unit and verified the issue. Found no voltage to the outlet. Found the breaker is not well labeled but seems the one associated with the dishwasher is in the on position. Bank manager to call electrician. Informed the customer on proper care and use of the appliance. I ohmed the motor, pump and inlet valve. No shorts found. This unit checks okay."

We serviced a

FRIGIDAIRE MICROWAVE OVEN

Model FGBM19WNVFB

Near Runnells, IA 50237

David M.

Job Details: 01/03/2023

"Unit was initially unresponsive on the touch panel for the customer. Then the machine started tripping the breaker. Found the monitor switch was bad, and replaced. Unit no longer tripping breaker, but touch is still unresponsive. Ordering new touch display.; ordrng 1 5304523245 (Pc board display) and 1 5304523250 (Harness door) and 1 5304523274 (Control assy main), dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 2 WPM0805101 FUSE,20AMP"

We serviced a

SAMSUNG WASHER

Model WA5451ANWXAA

Near Omaha, NE 68164

Shannon

Job Details: 01/03/2023

Replace customers suspension test ok

We serviced a

DACOR RANGE/COOKTOP EL

Model HPCT365GS/NG

Near Bennington, NE 68007

Shannon

Job Details: 01/03/2023

Inspect unit cannot disaassmenkto clean all the way wont turn will Ned to use step bit on middle front and left front to get apart will destroy the part will need to order burner base also

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Omaha, NE 68118

Shannon

Job Details: 01/03/2023

Inspect unit clutch is not shifting correctly disassemble and found rotor and slider gears worn out w10754448. W10754161. W10734521 discount given est597.12 customer to buy new

We serviced a

GE MICROWAVE OVEN

Model CVM721M2N1S5

Near Omaha, NE 68154

Shannon

Job Details: 01/03/2023

Inspect unit disassemble and tried to reset wire harness to ge touch pad have to get complete door wb56x33468 not stocked in town est 1107.12

We serviced a

BOSCH DISHWASHER

Model SHE33M05UC/50

Near Springfield, NE 68059

Vince

Job Details: 01/03/2023

"Customer states unit is not washing properly, found failure in circulation pump. Recommend replacement of circulation pump. Thank you, from your Hometown Hero, Vince and John."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Omaha, NE 68137

Koby

Job Details: 01/03/2023

"Customer states filter cover broke off and filter is stuck in unit. Removed filter and reassembled filter housing. Installed new filter and ran 2 gallons of water through with no leaks. Unit functions properly. Job complete. Thank you, from your Hometown Hero, Koby!"

We serviced a

SAMSUNG DRYER

Model DV419AEWXAA

Near Missouri Valley, IA 51555

Hunter

Job Details: 01/03/2023

"Customer states unit is not heating. Found fault in unit heating element. Recommend replacing unit heating element. Customer approved repairs. Installed new heating element. Unit is not operating properly. Collect the balance. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC32-00007A THERMISTOR , 1 DC47-00016A THERMAL LIMITER , 1 DC93-00634A IDLER ASM , 1 DC97-14486A HEATING ELEMENT COMPLETE( , and 4 DC97-16782A ROLLER ASM"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDTSR/AA

Near Papillion, NE 68046

Dom

Job Details: 01/03/2023

"Customer states unit is having ice maker problems. Installed ice maker update kit.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-00209Z PIPE HTR , 1 DA97-07603B ICEMAKER , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

GE OVENS ELECTRIC

Model JTD3000SNSS

Near Polk City, IA 50226

Gage

Job Details: 01/03/2023

Replaced fan; unit now works without error.

We serviced a

SPEED QUEEN DRYER

Model ADEE9RGS175TW01

Near Norwalk, IA 50211

Gage

Job Details: 01/03/2023

"Found that door gasket on inside had come loose, causing rattle. Reseated the gasket and reassembled- noise gone."

We serviced a

BERTAZZONI RANGE/COOKTOP GS

Model MAST365DFMNEE

Near Grimes, IA 50111

Mike

Job Details: 01/03/2023

Customer getting gas smell from range. He used a leak doctor and it seems to be coming from back left burner. Using gas sniffer and bubbles I confirmed that the back left burner valve is leaking gas by. Pulled unit and checked all gas connections on back as well and found no leaks. Will need to order new gas burner valve. Valve is currently showing on back order. Will call customer to schedule return visit when part arrives..; ordrng 1 502270 (Gas burer valve dm)

We serviced a

THERMADOR RANGE/COOKTOP GS

Model PRD486WIGU

Near Ankeny, IA 50023

Mike

Job Details: 01/03/2023

"Unit is intermittently detecting the door is open and shutting down oven. Inspected door switch door switch is functioning properly. Called tech line and this unit falls under a bulletin to replace the main control board for this exact issue. Ordering new main control board and will return Friday, January 6 in the a.m.; ordrng 1 11032521 (Main control dm)"

We serviced a

ZEPHYR HOOD

Model AK9434AS

Near Johnston, IA 50131

Mike

Job Details: 01/03/2023

"Display is flashing which is for a communication issue between the main control and the switch boards. I between the main and switch boards is a wireless remote board. Unplugged switch board from wireless remote board and plugged it directly into the main control and cycled power and now unit is functioning properly. Customer does,not even have the remote for the unit and wants to leave it as is."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF3

Near Waukee, IA 50263

Dillon

Job Details: 01/03/2023

Talked with techline because I swapped out the water filter assembly and found that it did not fix the issue. Tech-support then informed me that they want me to replace water lines even though Ive been told in the past the waterlines are unrepairable on refrigerator twins. Tech-support also told me that I should attempt to try and fix them but if I cant to call them back and they will have machine deemed as unrepairable. I inform customer about this and they are OK with me giving it a try. claim #86024768; ordrng 1 5304528820 (Dispenser tube dsm) and 1 242220129 (Filter outlet hose dsm) and 1 242220130 (Hose dsm) and 1 5304528820 (Brown hose dsm)

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Ames, IA 50010

Christopher

Job Details: 01/03/2023

"Inspected the unit and verified the issue. Ran Hass and found a 7 c error. Found the filter was not properly placed and was loose and off center on arrival. Removed the filter and performed diagnostics. Recieved a pads in diagnostics. Instructed the customer on product usage, frequent cleaning and use and care of the appliance. Unit is working as designed with no new errors. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV 1 DD31-00016A MTR-DRN , and 1 WX10X10209 FINISH D/W CLEANER"

We serviced a

GE PROFILE MICROWAVE OVEN

Model PEB7227AN4DD

Near Ames, IA 50014

Christopher

Job Details: 01/03/2023

Inspected the unit and verified the issue. Found the cabinets are not aligned causing the microwave trim to effect the ability to open the door. Informed the customer of the issue and he will call the cabinet maker to adjust the issue. Door opens fine when trim is removed. Pictures taken instructed the customer on proper care and use of the unit. Checks okay. Left trim off at customers request.

We serviced a

LG WASHER

Model F3S1CWK2EV.ABLEEUS

Near Omaha, NE 68022

Derek

Job Details: 01/03/2023

Customer states that new laundry center in her bedroom closet leaked during back to back cycles. Tech inspected area and water staining is on floor protector under machine. Tech looked machine over and found indication of fill hose leaking (staining is present) but no other immediate indications. Removed rear access panel and leaking appears to have originated from the rear. Started quick wash cycle to quickly check operations. Unit passes 15 minute test without leaking. Added small load of laundry and started a delicate cycle. Tech now sees unit leaking a small amount of water from the pressure hose. Repaired hose and continued cycle. Leaking has subsided inside unit and no leaking is occurring on rear. Continued to run cycles for an additional 35 minutes and issue appears to be addressed. Job is complete.

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BSR1WS

Near Lincoln, NE 68512

Ali

Job Details: 01/03/2023

"We arrived today with parts to complete the repair to the washer. We replaced the user interface, main PCB, and hinges on the lid. We then ran a test cycle to confirm the unit is operating properly. Ali and Derek!"

We serviced a

SAMSUNG DRYER

Model DV331AEW/XAA

Near Lincoln, NE 68524

Megan

Job Details: 01/03/2023

"Unit turning on and activating heater but not turning drum or creating airflow. Customer recently replaced belt. Found idler pully to be worn and out of alignment activating belt switch, when jiggled, motor engaged, advised estimate for idler pulley, customer approved estimate. When removing pulley, pieces of motor mount that had wedged between pulley and star winding came, dislodged. Advised estimate for motor and pulley, customer declined repair. Advised bypass option, to safely utilize dryer until replacement purchased.; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM"

We serviced a

KENMORE REFRIGERATOR

Model 106.50599

Near Omaha, NE 68164

Mike F

Job Details: 01/03/2023

"Returned with parts, installed ice maker control, ice maker made a full rotation and called for water. Job complete.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Ankeny, IA 50021

Dillon

Job Details: 01/03/2023

"Customer states of the unit just completely stop making ice again. Found that there was no ice buildup underneath of the icemaker. I then ran a test cycle on the icemaker and found that the gears were stripped out on the icemaker teeth. I then swapped out the icemaker itself and found that the machine is operating properly. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

LG REFRIGERATOR

Model LFXS30726S.ASTCNA0

Near Omaha, NE 68135

Vince

Job Details: 01/03/2023

"Customer states that unit is not cooling properly. Found failure in sealed system. Repaired the sealed system. Unit now operating properly. Job complete. Thank you, from your Hometown Hero, Vince and John!; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL73981017 EVAP , and 1 TCA38151706 R134 CMPRSR R134"

We serviced a

SAMSUNG WASHER

Model WA51A5505AV/US

Near Papillion, NE 68046

Dom

Job Details: 01/03/2023

Customer states unit is not spinning. Unit became out of balance but is now operating properly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101WW/AA

Near Omaha, NE 68108

Jacob

Job Details: 01/03/2023

Customer states unit is not cooling properly. Performed sealed system rebuild. ; dspstn on spec-tagged invntry: 1 DA81-06006A UV DRIER - STEP VALVE

We serviced a

LG REFRIGERATOR

Model LRMDS3006S.ASTCNA1

Near Omaha, NE 68116

Derek

Job Details: 01/03/2023

Confirmed scratch damage on both fresh food outer doors. Removed doors and installed new doors in place. Verified water and ice properly work in both zones and that no leaking is occurring. Machine passes testing and doors are blemish free. Job is complete.

We serviced a

GE/HOTPOINT LAUNDRY CENTER

Model GUD27GSSM2WW

Near Omaha, NE 68116

Derek

Job Details: 01/03/2023

"Customers indicate that a lot is wrong with the washer and that the dryer takes three cycles to fully dry. Inspected machine and found a new generation GE laundry center. Started wash cycle. Machine fills to an appropriate level but does not agitate, even though motor is heard turning. Removed access panel and found two dozen rags, towels, socks, etc sitting under drive components. Removed items and retried cycle. Machine is now agitating but is struggling. After running for 30 seconds, the drive belt falls off and needs to be reinstalled. Checked under machine and significant wear has occurred through use. Belt is stretched, motor bearings are failing, gear case needs replaced, and shock absorbers are worn out. Checked venting leaving dryer and found vent cap on roof is clogged and a full vent cleaning is needed. Dryer is gas, so vent cleaning is very imperative. Generated a quote for repairs. Business has elected to hold off at this time. Job is complete."

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX58K7850SS

Near Waukee, IA 50263

Alex

Job Details: 01/03/2023

Customer complaint is that units door is not properly opening. Found that the locking bracket is bent up. Bent the bracket back down and tested door. Door is now opening correctly. Showed customer issue and how to file it down if they ever encounter issue again. Collected balance. Job complete.

We serviced a

GE CAFE MICROWAVE OVEN

Model CEB515P3M1DS

Near Grimes, IA 50111

Alex

Job Details: 01/03/2023

Customer complaint is that unit is not turning turn table and not heating. Tested a glass of water and water came out same temp. ; used 1 28QBP0495 (SWITCH 3/16 SPDT) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA

Near Omaha, NE 68164

Derek

Job Details: 01/03/2023

"Inspected unit. No codes are active. Removed bin and found air ducting frozen. Called Ian at technical support and did remote viewing of machine. Ian confirmed that all updates are current and proper for machine including pcb, bin, waterlines, and ice route. Due to repeat issues, Ian provided a 7k ticket number for machine. Job is complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA92-00592A PCB-MAIN , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG WASHER

Model WF45A6400AW/US

Near Des Moines, IA 50321

Evan

Job Details: 01/03/2023

"Customer complaining that the washer as rattling and being louder than usual when it is in use. Ran a test cycle saw that the rattling/loud noise was coming from the front of the machine, removed the ring from the door boot and found that weight bolt has broken off. Half of the bolt is still stuck on the front half of the tub. Contacted Samsung techline. Techline has deemed unit irreparable and sent unit to exchange. Provided customer 7000 number, job complete.7005312184"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD45EASJ2WS

Near Runnells, IA 50237

David M.

Job Details: 01/03/2023

"Unit would run, but would not heat enough. Checked thermostats and heater resistance, and all tested good. Found outlet was likely the problem as there is not 240 volts from line one to line two, instead the ground is hot."

We serviced a

KITCHENAID DISHWASHER

Model KUDS03FTBL3

Near Omaha, NE 68122

Mark F

Job Details: 01/03/2023

Customer states door just falls down. Pulled unit out and found that the left door spring rope was broken. Replaced string and latch. Unit operating properly.; dspstn on spec-tagged invntry: 1 8194001 LINK

We serviced a

GE RANGE/COOKTOP GS

Model P2B940DEH2WW

Near Omaha, NE 68134

Mark F

Job Details: 01/03/2023

"Customer states front right burner will not ignite. Tested all burners. All working properly besides the one in question. Looked through the top portals with burner removed and was able to see spark at the electrode bracket. Removed top and found the electrode assembly had been broken, eliminating a proper connection. Will need to order bracket and return.; ordrng 1 WB13T10080 (Electrode)"

We serviced a

GE MONOGRAM REFRIGERATOR

Model ZIC360NHDRH

Near Cumming, IA 50061

Kris

Job Details: 01/03/2023

Found ice build up again and thermistor error order new thermistor ; ordrng 1 Wr55x10025 (Thermistor DM)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SG/AA

Near Kansas City, KS 66109

Nate

Job Details: 01/03/2023

Customer stated the door handle to the freezer was hanging off. Upon inspection I found the left side of the door handle had come off due to the screw not being secured into the door. I pulled the door handle off completely reinstalled the screw and then secured the handle back to the mount. Customer request to have the ice maker turned off so I did that as well. Ran and passed OQC submitted report.

We serviced a

LG REFRIGERATOR

Model LRFCS25D3S.ASTCNA0

Near Cumming, IA 50061

Kris

Job Details: 01/03/2023

Replace faulty locked up compressor and drier vac and charge system pressures are good done ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 ADL76521401 EVAP

We serviced a

WHIRLPOOL WASHER

Model WTW7300XW2

Near West Des Moines, IA 50265

Dillon

Job Details: 01/03/2023

"Customer states that the machine keeps popping up with a suds error code. I then ran the unit and a diagnostic cycle and found that every single load is working properly. But when I put the unit into a drain and spin cycle it just constantly drained and never spun. I could not get the error code to pop up for me but I found out the pressure switch is not operating properly because it is not allowing the drum to spin. Found that the pressure switch is bad and would need replaced. Found that the board is discontinued but that there are preowned boards on eBay for sale. I informed customer that it would be a preowned board that we would be installing into a machine and he would not like to go through the repair at this point. Told customer to call back if he changed his mind, job complete."

We serviced a

SAMSUNG WASHER

Model WF45R6100AC/US

Near Leawood, KS 66209

Nate

Job Details: 01/03/2023

Customer stated that the unit was making a loud banging sound when in a spin mode. Disassembled the unit to find the upper right portion of balance weight had broken off and was sitting on the diaphragm of the door. Called Samsung and with visual support they dreamed to unit non serviceable and would be replacing the unit. Samsung provided reference # 7005312622 for the customer to have ready when called in 2-3 business days to arrange for replacement. Unable to safely complete HASS OQC due to inspection ticket and condition of the unit.

We serviced a

BOSCH DISHWASHER

Model SHX68TL5UC/07

Near Omaha, NE 68152

Gary

Job Details: 01/03/2023

"Recall , replaced drain pump last time. Also found rust particles from dish rack. Customer want to order through Hometown Hero. Found leak on diverter valve. Will order parts and schedule for return visit.; ordrng 1 00615820 (Water switch motor) and 1 00779033 (Upper crockery basket) and 1 00689429 (Rockery basket lower) and 1 00622036 (Float) and 1 00685184 (Frame), dspstn on spec-tagged invntry: 1 00631200 PMP-DRN 1 10023852 INLET VALVE DW , and 1 12008381 PUMP"

We serviced a

SAMSUNG WASHER

Model WF328AAW/XAA

Near Omaha, NE 68104

Gary

Job Details: 01/03/2023

"Returned with part call, disassembled front unit. Removed and replaced door boot with new. Replaced 4 dampers with new. Returned everything to its original state. Tested unit on a load, drain and spin. All seems to be in order. Leveled unit out . If complaint persist, recommend customer to shop for new unit due to cost effective of the unit."

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Urbandale, IA 50323

Evan

Job Details: 01/03/2023

"Customer complaint is icemaker is not functioning. Removed ice bucket to find large buildup of frost on icemaker. Preceded to defrost ICE build up. Removed icemaker. Removed auger. Thoroughly dried icebox and applied RTV silicone along the recommended seals. Allowed RTV to partially set and assured all seals were covered correctly. Installed Y clip update on coolant loop. Updated auger with improved drain tube. Installed auger and icemaker. Job completed.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7551SR/AA

Near Urbandale, IA 50323

Evan

Job Details: 01/03/2023

"Customer complaint is that ice maker is no longer producing ice, found that Samsung ice maker had failed and was no longer rotating following test mode. Replaced ice maker and unit is now operating properly. Job completed.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 and 1 DA97-15217D ICEMKR"

We serviced a

BOSCH DISHWASHER

Model SHY56A05UC/14

Near Fort Calhoun, NE 68023

Mark F

Job Details: 01/03/2023

"Customer states unit was not producing enough water. Customer stated they ran dishwasher 3 times since last repair, on the 3rd time they opened door and did not notice any water on bottom of tub. Started unit on a normal wash cycle. Let unit run through three drain and fill cycles while washing. Unit fully drained and fully filled. Could hear a slight abnormal sound while draining but not currently hindering the ability to drain. Stopped unit after 30 minutes of running. Set unit on a 10 minute rinse and hold setting. Unit was operating properly with no abnormal sounds while here.; dspstn on spec-tagged invntry: 1 00425458 WATER VALVE ASSY."

We serviced a

BOSCH DISHWASHER

Model SHVM98W73N/11

Near Fort Calhoun, NE 68023

Mark F

Job Details: 01/03/2023

"Customer states unit only ran once after new motor and door latch. Stated it ran for 14 minutes then shut off. Had excessive water in it. Customer drained unit by switching to a different cycle, then never ran unit again after drained. I started unit on a auto cycle and let run. Observed under the sink while testing unit. Found drain line to not have high loop. Installed new high loop under the sink.; dspstn on spec-tagged invntry: 1 12008381 PUMP"

We serviced a

SAMSUNG DISHWASHER

Model DW80R7061US/AA

Near Urbandale, IA 50323

Evan

Job Details: 01/03/2023

Customer complained of loud noise during the circulation cycle. Ran test on the circulation pump was a bit louder than usual. Replaced with new circulation pump. Job complete.

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Olathe, KS 66061

Chance

Job Details: 01/03/2023

Customer states unit is not heating. Replaced heating assembly in unit. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9380SG/AA

Near Olathe, KS 66061

Chance

Job Details: 01/03/2023

Customer states unit is not producing ice. Installed ice maker update kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140

We serviced a

SAMSUNG WASHER

Model WW22K6800AW/A2

Near Prairie Village, KS 66207

Chance

Job Details: 01/03/2023

Customer states unit will not run. Unit will need new motor. ; ordrng 1 DC93-00586B (Motor (KC))

We serviced a

THERMADOR RANGE/COOKTOP GS

Model PRD486GDHU

Near Omaha, NE 68142

Travis

Job Details: 01/03/2023

Customer states left two burners will start sparking on their own. Inspected unit. Found left front burner would start sparking after being off. If you wiggle potentiometer it will shut off. Left front burner had failed potentiometer. For left rear burner found it would not always start sparking when turned to on position. Disassembled cooktop. Found voltage to simmer controller from potentiometer but not always sending through to igniter. Would recommend replacing both potentiometers and simmer controller. Installed new parts. Unit is now operating properly.

We serviced a

LG DRYER

Model DLEX4000B

Near Waverly, NE 68462

Kevin

Job Details: 01/03/2023

"Tcc230103582985 lg wants to replace both UI and main pcb. Everything is testing good at this time. Put in service mode. And all checks ok. Ordering pcb,UI. ; ordrng 1 Ebr85235717 (Ui pcb) and 1 Ebr31002601 (Main pcb)"

We serviced a

LG REFRIGERATOR

Model LFXS28596S.ASTCNA1

Near Omaha, NE 68022

Derek

Job Details: 01/03/2023

Inspected unit. Water is not working and ice makers wont fill. Checked supply and reverse osmosis system is supplying water correctly. Checked filter head and head appears damaged. Installed new filter head and water is now working. Ran tests of ice makers and both harvest and fill. Job is complete.; dspstn on spec-tagged invntry: 1 AGF80300704 FILTER

We serviced a

GE PROFILE REFRIGERATOR

Model PFE28KMKSES

Near Omaha, NE 68022

Travis

Job Details: 01/03/2023

29 in freezer. Removed evap cover. Partial frost. Ran newfi. Ran cooling test freezer only. Hear refrigerant moving. Frost pattern not improving. Unit has a sealed system issue. Unit is 5 years 5 months old.

We serviced a

THERMADOR OVENS ELECTRIC

Model MEDMC301WS/01

Near Omaha, NE 68022

Travis

Job Details: 01/03/2023

Called Thermador before arriving. Explained everything we have done to unit so far. They suspect issue with control panel again. Want me to go back out and call again on arrival to test other components. Arrived. Removed control panel to access wiring. Verified have proper 5 and 24 vdc to ui. Called tech line. Spoke with Mark. Explained everything. He concurs issue is control panel. States would recommend replacing ui and panel again. I stated customer is worried about safety as they couldnt shut unit off unless at breaker. He created a case number for management review. Case #4103219622. Told me to wait on ordering parts. Says we will be notified of decision and next steps. Stated to have customer call customer service in a couple of days for update. ; O-emld tckt

We serviced a

ASKO DISHWASHER

Model ASK|DBI663IS|737061

Near Des Moines, IA 50312

Mike

Job Details: 01/03/2023

"Customer getting a f11 water outlet (drain) fault. Customer tried all trouble shooting in manual to no avail. I inspected drain outlet and disposal and both are clear. Ran unit and it filled cancelled cycle and started new one and unit drained out perfectly. Repeated this several times and it drained properly every time. This happened when temps outside were below zero and unit is on outside wall. Theres a good chance the line had frozen but now is clear due to outside temps being back up. Inspected for any freeze damage and found none. Unit is working properly at this time. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"

We serviced a

GE DISHWASHER

Model GSD4860J01SS

Near Omaha, NE 68116

Mike F

Job Details: 01/03/2023

"Customer states unit is not fully draining. Removed kick panel and started unit on a normal cycle. Found water dripping fro, the drain solenoid. Recommend replacing. Cost to replace is 353.69. Removed drain cover inside unit and inspected inside of sump, no debris was found. Customer is going to decide if they would like to do the repair. Collected service call of 123.05. If customer decides to do repair they will have a remaining balance of 230.64. Job complete."

We serviced a

LG WASHER

Model WM3670HVA

Near Waverly, NE 68462

Kevin

Job Details: 01/03/2023

Drain pump impeller broke.

We serviced a

GE PROFILE DISHWASHER

Model PDT845SMJ0ES

Near Lincoln, NE 68516

Megan

Job Details: 01/03/2023

"Customer stated had plumbing issue with garbage disposal backing up and dishwasher has not worked since. Used smart HQ, error codes for water level not being high enough and circulation pump, but not a leak detection. Unit in need of firmware update. Installed update, and ran components to ensure all operating properly and no leaks. Unit is operating properly. Job complete."

We serviced a

SAMSUNG WASHER

Model WA51A5505AC/US

Near Omaha, NE 68144

Koby

Job Details: 01/03/2023

"Customer states unit is twisting clothes up and ruining them. No defect with unit found. Job complete. Thank you, from your Hometown Hero, Koby!"

We serviced a

BOSCH DISHWASHER

Model SHXM78W55N/11

Near Lincoln, NE 68506

Kevin

Job Details: 01/03/2023

Np found at this time.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Urbandale, IA 50323

Alex

Job Details: 01/03/2023

"Return with parts. Steamed unit out and did water leakage kit and new evap cover. Made sure drain line was clear before installing the new drain tubes. Put unit into extended defrost and unplugged unit to set new programming. Job complete.; used 1 DA82-01415A (WATER LEAKAGE KIT), and 1 DA32-00029Q (SENSOR TEMP DEFROST) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1821TW5

Near Overland Park, KS 66214

Chance

Job Details: 01/03/2023

Customer states unit is not cooling. Unit will need sealed system repair. ; saved tckt