We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SG/AA
Near Omaha, NE 68136
Koby
Job Details:
02/13/2023
"Customer states unit is not making ice. Inspected unit and found that there is extensive damage to the ice room. Called Samsung tech line and did VisualSupport. Was informed by tech line that the unit is irreparable and that no repair would be covered. Informed customer tech lines decision. Job complete. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDM01
Near Omaha, NE 68134
Gary
Job Details:
02/13/2023
"Return with additional part, oviously part was not installed due further diognosis and found a ground wire and supply voltage to augur motor cut from wear and tear, spliced both wires and tested unit. Unit is now dispensing ice and crushes ice too."
We serviced a
COVE DISHWASHER
Model DW2450
Near Lincoln, NE 68512
Kevin
Job Details:
02/13/2023
Installed new element tco kit. Old element was warped. ; dspstn on spec-tagged invntry: 1 830134 ELEM_TCO KIT
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Ankeny, IA 50021
Dillon
Job Details:
02/13/2023
Customer States that the machine is still building up with suds again so I called tech support and they said there was a bulletin about this issue. I then called customer and sent them the bulletin because it is only something the customer can fix. Found there is nothing more I can do for the machine. Job complete
We serviced a
GE REFRIGERATOR
Model GFE28HSKISS
Near Omaha, NE 68116
Travis
Job Details:
02/13/2023
"Found failed freezer fan. Installed new. Updated software. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 WR55X38248 CONTROL BOARD , pckd up 1 Wr60x10352 (Evap mtr)"
We serviced a
GE DRYER
Model EED4600G6WW
Near Omaha, NE 68105
Jacob
Job Details:
02/13/2023
Customer states unit is making a loud noise. Unit will need a new bulk head assembly and rear bearing.
We serviced a
LG REFRIGERATOR
Model LTCS20030S.ASTCNA0
Near Glenwood, IA 51534
Jacob
Job Details:
02/13/2023
Customer states unit is not cooling. Will need to submit to warranty.
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Waukee, IA 50263
David M.
Job Details:
02/13/2023
Leak tray had residual water from previous repair.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Papillion, NE 68133
Dom
Job Details:
02/13/2023
Customer states unit is not spinning. Found capacitor leaked out and was not powering the motor.; ordrng 1 W11428524 (Capacitor)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Lincoln, NE 68516
Ali
Job Details:
02/13/2023
Customer had the ice maker kit just needed it installed. Installed the kit and ran a cycle. Ice maker did a full cycle and filled properly. Also confirmed there was no signs of any leaks.
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX58H9950WS
Near Omaha, NE 68114
Mark F
Job Details:
02/13/2023
"Customer states unit is not baking but all other components are working fine. Tested burners, all gas good flame. Tested broil, igniter had a bright glow and flame looked good. Observed bake igniter and had no response. Tested with amp meter and read 0amp. Installed new igniter, unit operating properly.; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS03FTBT0
Near Des Moines, IA 50312
Dillon
Job Details:
02/13/2023
"Customer states that the machine is not cleaning the dishes very well and now they are unable to start a cycle in the cleaning light is flashing. I found that the reason the dishes are not cleaning very well is because the sump assembly has gone bad. I am unable to determine whether the sump going bad has caused the display to not be able to start the cycle. Would need to order parts, job denied"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Urbandale, IA 50323
Dillon
Job Details:
02/13/2023
"Customer says the unit was leaking water from what appeared to be the water valve. Found that the threads on the water valve were stripped out. I then quoted customer to replace, job approved. I then swapped out the water valve and found that the unit does not appear to be leaking at this point. But told customer that if it does start leaking from the copper waterline that he would need to contact a plumber ; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT"
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA
Near Roeland Park, KS 66205
Chance
Job Details:
02/13/2023
"Customer states unit is not starting. Inspected unit and found no issue, unit started right up."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AW0
Near Council Bluffs, IA 51501
Hunter
Job Details:
02/13/2023
"Customer states unit is not dispensing ice. Found disconnected wire on auger motor. Reconnected wire. Unit is now operating properly. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
KENMORE DRYER
Model 110.875626
Near La Vista, NE 68128
Dom
Job Details:
02/13/2023
Customer states unit is making noise. Installed dryer maintenance kit on it.; used 1 4392067 (REPAIR-DYR) from stock
We serviced a
GE REFRIGERATOR
Model GFE28HMHFES
Near La Vista, NE 68128
Mike C
Job Details:
02/13/2023
Customer complaint of no water production out at dispenser. Found reservoir frozen. Reservoir was frozen because evaporator fan in fresh food cabinet is in operable. Recommend replacing evaporator fan and temp sensor. Estimate for job plus tax. Customer approved repairs and parts are ordered. Job rescheduled for Tuesday.; ordrng 1 WR60X26866 (Evaporator fan) and 1 WR55X10025 (Temp sensor)
We serviced a
THERMADOR REFRIGERATOR
Model KBUDT4870A/01
Near Omaha, NE 68144
Koby
Job Details:
02/13/2023
"Customer states unit is leaking whenever ice maker fills. Inspected unit and found that ice maker valve has failed. Installed new valve to ice maker and ran test cycle. Unit functions properly, no leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KF1V29PCMSO3
Near Omaha, NE 68116
Derek
Job Details:
02/13/2023
"Inspected unit. Fridge temperatures are 51 degrees and freezer is 32 or so. Tech can hear machine on and running. Checked items in freezer and found frozen items thawing out and becoming soft. Started forced run mode and disassembled freezer. Found ice ball developed on the freezer evaporator lines. Sealed system failure has occurred and machine is no longer covered by any warranties, including manufacturer coverage. Provided rough quote but customer declined. Job is complete."
We serviced a
SAMSUNG WASHER
Model WF405ATPAWR/A2
Near Omaha, NE 68154
Shannon
Job Details:
02/13/2023
Unit Roars in spin recomend insert spin basket and back half part is discontinued
We serviced a
SAMSUNG DRYER
Model DV50K8600EW/A3
Near Papillion, NE 68046
Dom
Job Details:
02/13/2023
Customer states unit is making a screeching noise. Installed new roller assembly.; dspstn on spec-tagged invntry: 1 DC97-16782A ROLLER ASM
We serviced a
MAYTAG DRYER
Model MED600AW0
Near Omaha, NE 68114
Mark F
Job Details:
02/13/2023
"Customer states unit rattles when running. Disassembled unit and did not see anything wrong with roller or idlers. Jumped the door switch and started unit and could see the motor housing bouncing around. Cleaned all, the lint out of the fly wheel and retested. Unit was running smoothly. Showed the customer. Reassembled unit and tested again. Unit operating properly."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Omaha, NE 68127
Brandon
Job Details:
02/13/2023
"Rubber door boot is moldy but its not leaking or causing any issues. Unit had error code f5e2 which is a door lock error. Unit could have possibly ran into an issue with the door lock which wouldnt let it drain or spin. Put unit into an automatic self diagnosis and it was advance through the cycles. Noticed unit could use new suspension, couldnt get lid lock to error again either. No repair recommended."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Omaha, NE 68118
Derek
Job Details:
02/13/2023
"Inspected unit. Temperatures are proper in all zones, fans are working, and compressor is on. Pulled fridge out of cabinet and checked pcbs on rear of unit. Pcbs are original and havent been updated. Removed computers and checked for damages but computers look proper. Tech is unable to replicate issue but is aware that main pcb failure is intermittently Customer has extended warranty and wants to initiate claim with manufacturer. Job is complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP4
Near Omaha, NE 68106
Mike C
Job Details:
02/13/2023
"Customer complaint, icemaker is still not producing ice. Diagnostic testing was done and found icemaker is working and valve is producing water when called. Found waterline Im going to icemaker frozen. Per bulletin, waterline must be replaced. Prior company wrapped existing waterline in aluminum tape for this same issue. Also recommend replacing water valve as water pass through may be happening and causing the freezing issue. Both parts ordered and job rescheduled.; ordrng 1 242253002 (Water inlet valve) and 1 241920106 (Fresh food, icemaker fill tube)"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASNWW
Near Hickman, NE 68372
Ali
Job Details:
02/13/2023
During inspection I noticed the pressure hose was pinched between the rear panel. Fixed the hose and ran a diagnostic test via Newfi. Unit passed all of the diagnostic tests. Finally I ran a spin only cycle. Unit is now operating properly.Job complete
We serviced a
GE WASHER
Model EWA6500DWW
Near Omaha, NE 68154
Shannon
Job Details:
02/13/2023
Inspect unit found gear case leaking oil gear case is discontinued in 2019 wh38x10002 is recommended unit is a 2004 model ; dspstn on spec-tagged invntry: 2 WX10X312 WASHER MAGIC 12 FL OZ
We serviced a
GE WASHER
Model WBVH5200JWW
Near Omaha, NE 68144
Darrin
Job Details:
02/13/2023
"Customer states that unit is loud in spin. Put unit in test mode and it a e66 e67 water temperature sensor error. e23 fill problems. Did a pressure sensor test and unit seems to be readin fine at this time. Unit seems to be draining very slow. Water shut off in the back is dripping water. Took several times to drain. Units bearing are shot. Inner drum WH45X10142. Outer tub is no longer available. Customer is going to get a new machine.
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME21R7051SG/AA
Near Leawood, KS 66209
Jacob E
Job Details:
02/13/2023
"Door latch is not catching top switch every time. Going to order latch and switches. Should fix the issue! Unit has had this done to it Previously by another company ; ordrng 1 3405-001034 (Door switch) and 1 3405-001034 (Door switch) and 1 DE64-01308A (Door latch), dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"
We serviced a
SPEED QUEEN WASHER
Model AWNE82SP113TW01
Near Omaha, NE 68116
Mike F
Job Details:
02/13/2023
"Customer states that washer is filling slowly. Started unit and could hear water trickle in. Checked house pressure, house pressure is good. Removed water lines from water valves, valve screens look clear. Checked power at valves and received 120v for both valves. Recommend replacing water valves. Quoted customer for repair. Customer approved repair. Picking up parts fro, Sundberg in the morning."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Omaha, NE 68157
Hunter
Job Details:
02/13/2023
"Customer states unit is not washing dishes well. Found fault in unit water valve and circulation pump. Recommend replacing pump and valve. Customer declined to make repairs at this time. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
SAMSUNG DRYER
Model DVE53BB8700VA3
Near Leawood, KS 66206
Chance
Job Details:
02/13/2023
Customer states unit is not rotating. Put belt back on idler pulley. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) and 1 DC93-00634A IDLER ASM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Lincoln, NE 68521
Derek F
Job Details:
02/13/2023
I arrived today to the refrigerator having the same issue. I thawed out the air ducts again and further inspected the unit. After calling tech line I found a small air leak on the lower left corner of the fresh food door. I was able to steam the gasket a bit and utilized silicon to seal the small leak. Repair complete.
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model PCFG3670AF
Near Polk City, IA 50226
Dillon
Job Details:
02/13/2023
Customer states of the unit is not sparking the burners. Will need to order the correct spark module since the incorrect one was ordered. Also found that the back left leg was snapped off will need to order the correct bracket to fix it; ordrng 1 5304527443 (Spark module dsm) and 2 5304532757 (Support dsm)s and 2 5304532759 (Support dsm)s and 2 5304532758 (Support dsm)s and 1 5304531585 (Legs dsm)
We serviced a
LG REFRIGERATOR
Model LDC24370SW/00
Near Omaha, NE 68154
Shannon
Job Details:
02/13/2023
Inspect unit 0 in freezer 37 in fridge ice maker not harvesting recomend ice maker for repair gave est to replace customer ok install ice maker 24 hours for ice ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 AEQ72909603 ICE MKR
We serviced a
GE DRYER
Model dwxr463gg0ww
Near Omaha, NE 68134
David
Job Details:
02/13/2023
Customer is experiencing loud squeaking noise thats gets louder as more clothes are added. I reccomended and quoted for replacement of the rear bearing. Scheduled follow up visit for MF 2/13 8-10. (by DB)
We serviced a
SAMSUNG WASHER
Model WF45H6300AG/A2
Near Omaha, NE 68022
Koby
Job Details:
02/13/2023
Customer states unit is leaking from door boot. Inspected unit and found that door boot is torn. Recommend replacement of door boot. Would need to order part to install upon return. ; ordrng 1 DC64-02174C (Door boot)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT695SGJ4BB
Near Leawood, KS 66209
Nate
Job Details:
02/13/2023
"Customer stated that after previous technician fixed the machine that the door never stayed in suspension state and would slam open. Upon inspection I found that there were non OEM door springs installed, the door suspension cables were worn and the door hinges were fatigued. The door itself also had damage to it at the lower right and left hand corners. The customer also stated that the control UI panel wa coming off and thatbthe had to tape it on. The kick plate was secured to the frame with non OEM oversized screws that barley held the plat flush with the frame for under concealment.Lastly, the adjustment clips for the lower rack pins were broke so they had to use cable ties to keep the rack pins pointed upward for loading dishes. Will order all the needed parts for complete repairs and await approval from assurant. ; ordrng 2 WD03X20316 (Door springs)s and 2 WD01X22820 (Door pulley cable)s and 1 WD34X20529 (Outer door) and 1 WD14X23738 (Right side door hinge) and 1 WD14X23739 (ARM HINGE ASM LH) and 1 WD12X22835 (DOOR TRIM RH) and 1 WD12X22834 (Door trim LH) and 4 WD01X22514 (Screws -10-32 GX IHXW 9/16 S)s and 1 WD34X21696 (CONSOLE CVR GRAPHICS ASM (UI Facia)) and 2 WD12X20171 (Lower rack clips)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Omaha, NE 68144
Koby
Job Details:
02/11/2023
"Customer states unit will not dispense water or make ice. Inspect unit and found temperatures of 36 degrees in fresh food compartment and 0 degrees in the freezer. Found that old filter was clogged and the new one was installed backwards, blocking the water. Installed filter properly. Ran water through for test. Water dispenser and ice maker operate properly. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LW6
Near Omaha, NE 68134
Shannon
Job Details:
02/11/2023
Inspect unit cold control satisfied turned to colder unit fans and compresser turned on and started cooling turned off and back on with fans only running no noise compressor turned on noise came back recommend compresser for repair 5304507765
We serviced a
LG REFRIGERATOR
Model LFXC24726D
Near Omaha, NE 68116
Travis
Job Details:
02/11/2023
"Customer states fresh food section is not cooling. Error RF on display for refrigerator fan. Temps are 55 in fresh food and-2 in freezer. Removed lower shelves. Large ice block on back wall. Unit has a defrost issue. Put in forced defrost. Heater comes on. Gained access to fan. Cleared enough ice spin it by hand. Put in force mode. Fan runs. Recommend replacing defrost sensors and evaporator cover. Ran for parts. Returned. Steamed ice build up. Installed new parts. Unit is now operating properly. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73341411 EVAP , 1 ADL73981017 EVAP , and 1 TCA38151706 R134 CMPRSR R134 , pckd up 1 ACM73919214 (Controller) and 1 ADJ73252245 (Cover)"
We serviced a
SUB ZERO REFRIGERATOR
Model 550
Near Omaha, NE 68124
Travis
Job Details:
02/11/2023
Customer states freezer is not cooling well. Temps are 15-20 in freezer and 34-36 in fresh food section. Compressor and fans are running. Connected pressure probes. Reading 0 and 118 which is proper. Removed evap cover. Get full even frost pattern. No signs of defrost issue. Put freezer back together and checked door seal. Fully sealing all the way around. Condenser is pretty dirty. Recommend cleaning it and then monitoring as all mechanical components are operating properly. Cleaned condenser and told customer to monitor. ; dspstn on spec-tagged invntry: 1 4200740 MTR PK 10002 and 1 7014646 SWITCH-LITE
We serviced a
MAYTAG DRYER
Model MDE8057AYQ
Near Omaha, NE 68105
Travis
Job Details:
02/11/2023
"Customer states he disassembled dryer and cleaned it out now it squeaking. Inspected unit. Found idler pulley and right roller causing noise. Would recommend replacing both along with other roller and 2 front glides. No repair at this time. ; dspstn on spec-tagged invntry: 2 12001541 DRUM ROLLER/DRYER 2 306508 DRUM SLIDE , and 1 WP6-3700340 BEARING- I"
We serviced a
LG WASHER
Model WM3700HVA
Near Omaha, NE 68114
Koby
Job Details:
02/11/2023
Customer states unit is noisy midway through cycle. Inspected unit and found that main control board cover fell off and was hitting sidewall between the case and tub assembly. Suspension is also worn. Recommend replacement of suspension. Would need to order parts to install upon return.
We serviced a
MAYTAG DRYER
Model WED5000
Near Omaha, NE 68104
Shannon
Job Details:
02/11/2023
Thermal open replace as kit shorten vent test ; used 1 279816 (Thermal kit) from stock
We serviced a
WHIRLPOOL DRYER
Model GEW9250PT1
Near Omaha, NE 68130
Travis
Job Details:
02/11/2023
"Customer states unit will not run. Inspected unit. Found thermal fuse blown. Generally caused by plugged venting. ; dspstn on spec-tagged invntry: 1 4392065 DRUM DRIVE KIT (FSP) and 1 4392067 REPAIR-DYR , used 1 WP3392519 ( THRML CUTOUT) from stock"
We serviced a
WHIRLPOOL WASHER
Model LSN1000LW0
Near Omaha, NE 68144
Travis
Job Details:
02/11/2023
"Customer states unit will run continuously. Put unit in normal and let cycle run. Monitored to see if water is siphoning out to as that can cause issue. Unit never appeared to siphon out. That leaves the timer. ; ordrng 1 WP3954071 (Timer (Sundberg local)), dspstn on spec-tagged invntry: 1 285753A COUPLING 1 285785 CLUTCH,WAS,3-PAD , 1 3360629 GEARCASE,DIRECT DRIVE , 1 WP3363394 PUMP WPL/KEN DIR DRV , and 1 WP8054980 SWITCH-LID"
We serviced a
WHIRLPOOL MICROWAVE OVEN
Model WML55011HS/2
Near Bellevue, NE 68157
Koby
Job Details:
02/11/2023
Customer states door wont close after he replaced the interlock. Inspected unit and found that the cams werent actuated to the correct position after installation. Moved cams to the correct position. Unit functions properly. Job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Lincoln, NE 68505
Derek F
Job Details:
02/10/2023
"Found icemaker cavity frozen up with ice from moisture being pulled in from cavity seams. Ice maker is no longer making ice. Steamed out icemaker cavity and removed icemaker and auger. Removed plastic tabs and installed y clip update. Then sealed up all of the seams inside to prevent moisture from getting in in the future causing the ice maker cavity to ice up. Installed new updated auger drain line on the auger assembly and installed new ice maker. Checked line on back and black line is showing. Then cycled the icemaker and it completed the cycle and filled.
We serviced a
SAMSUNG OVENS ELECTRIC
Model NQ70M6650DG/AA
Near Basehor, KS 66007
Christopher
Job Details:
02/10/2023
Inspected 5e unit and verified the issue. The issue is within the display and the PCB. Both I and the customer through this could be an issue. Ordering PCB. ; ordrng 1 DE92-03729P (Pcb)
We serviced a
WOLF MICROWAVE OVEN
Model MD24TE/S
Near Omaha, NE 68124
Jacob
Job Details:
02/10/2023
Customer states never came with mounting. Will need to drop ship to customer?; ordrng 4 824179 (Clips)s
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Clive, IA 50325
David M.
Job Details:
02/10/2023
"Unit will drain, fill, then drain right away. This unit does not have a service mode."
We serviced a
GE DRYER
Model DWXR485EB1WW
Near Omaha, NE 68116
Mike F
Job Details:
02/10/2023
"Customer states unit is making loud squeaking noise. Started unit and could hear squeak coming from top left near a glide. Removed front panel and found glide missing and damage to top bearing, quoted customer for repair, customer to purchase new unit. Collected service call. Job complete.; dspstn on spec-tagged invntry: 1 WE03X29897 BELT (137212700) 1 WE12X81 PULLEY,IDLER-DRYER , 2 WE1M1067 BEARING SLIDE (GRN) , 2 WE1M504 SLIDE DRUM (WHT) , and 1 WE25M40 BEARING KIT"
We serviced a
GE REFRIGERATOR
Model GFE28HMHES
Near Omaha, NE 68130
Darrin
Job Details:
02/10/2023
"Customer states that unit keeps freezing stuff in the fridge door. Fridge temp was 40 and freezer -3. Recommended cleaning condenser, replacing fridge evap fan and steaming out ice route. ; dspstn on spec-tagged invntry: 1 WR55X10025 SENSOR TEMP and 1 WR55X38248 CONTROL BOARD , used 1 WR60X35205 (MTR) from stock"
We serviced a
SAMSUNG WASHER
Model WF45T6000AW/A5
Near Omaha, NE 68130
Darrin
Job Details:
02/10/2023
Cuetomer states that unit is still leaking some bbinspected and found that the lower door bolt is stripped. Replaced the front panel and the door. Tested in test mode.
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Overland Park, KS 66212
Nate
Job Details:
02/10/2023
Replaced main PCB and drain pump. The old drain pump had been getting leaked on by water coming from a loose dispenser hose where the clamp wasnt on fully gradually over time the water leaking damaged the drain pump. There was also a sock in the tub hose to the pump which was also likely causing the pump to fatigue. Once removed and parts replaced I was able to confirm function again.
We serviced a
MIDEA WASHER
Model MLV45N1BWW
Near Kansas City, MO 64109
Eric
Job Details:
02/10/2023
Agitator is still connected but spinning freely will order new agitator; ordrng 1 12138000034763 (Agitator)
We serviced a
SAMSUNG RANGE/COOKTOP GS
Model NX60A6311SG/AA
Near Kansas City, KS 66104
Eric
Job Details:
02/10/2023
"Replaced pcb, display and touch panel, unit working correctly"
We serviced a
GE DISHWASHER
Model GDT580SMF5ES
Near Bennington, NE 68007
Derek
Job Details:
02/10/2023
"Inspected unit and found drain pump not operating. Connected via newfi device and no codes are stored. Tried to manually operate the drain pump and found relay on pcb activating but pump not running. Uninstalled dishwasher and found connections secure and tight. Ran pump again and pump is now working. Just as tech found 3 years ago, pump is now working after purely touching it. Checked new quote for repair and replacement. Customer wants to hold off and see if pump will continue working. Job is complete. ; dspstn on spec-tagged invntry: 1 WD19X25187 PUMP DRAIN KIT and 1 WD21X10519 FLOAT SWITCH FLOOD ASSY"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070SR
Near Urbandale, IA 50323
David M.
Job Details:
02/10/2023
"Unit was previously deemed unrepairable by Samsung. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02649A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Waukee, IA 50263
David M.
Job Details:
02/10/2023
Replaced Diverter valve
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG
Near De Soto, KS 66018
Chance
Job Details:
02/10/2023
"Customer states unit is not providing ice. Unit will need ice maker update kit. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA82-02675A ICEMKR UPDATE , 1 DA97-12540G AUGER , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
GE PROFILE RANGE/COOKTOP EL
Model PHP9030DJ2BB
Near Olathe, KS 66061
Chance
Job Details:
02/10/2023
Customer states unit is not functioning. Fixed loose connection on board.
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Lincoln, NE 68512
Kevin
Job Details:
02/10/2023
"Condenser fan motor error. Nothing stuck in fan. 12v on pcb, no voltage at fan. Called Samsung they want me to replace fan. Ordering fan motor. ; ordrng 1 da97-15765c (Condenser fanasm)"
We serviced a
LG REFRIGERATOR
Model LRMDS3006D.ASBCNA0
Near Papillion, NE 68046
Kyle
Job Details:
02/10/2023
Returned with part replaced fz grille assembly unit tests ok. Job complete
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME19R7041FG/AA
Near Springfield, NE 68059
Brandon
Job Details:
02/10/2023
"Unit was doing some weird stuff like shutting off completely and coming back a day later to work. Opened up unit and found a cracked magnet on the magnetron. Replace mag and diode. Tested unit, unit is working properly. ; dspstn on spec-tagged invntry: 1 DE59-00002A DIODE and 1 OM75P-21-ESGN MAG-OEM"
We serviced a
BERTAZZONI RANGE/COOKTOP GS
Model MAST366GASXT
Near Omaha, NE 68124
Jacob
Job Details:
02/10/2023
Customer states door gasket is ripped. Installed new door gasket.
We serviced a
GENERAL ELECTRIC WASHER
Model PTW600BSR1WS
Near Huxley, IA 50124
Dillon
Job Details:
02/10/2023
Customer states that the lid does not shut slow anymore. Found at the top lid is going to need to replace to fix this issue. Customer did not answer his phone so I am unable to set up a return appointment. Will return once customers available. ; ordrng 1 WH10X35297 (Top lid dsm)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Omaha, NE 68135
Koby
Job Details:
02/10/2023
Customer states that autofill pitcher is leaking. Inspected unit and found that pitcher is leaking. Replaced pitcher with the part sent by Squaretrade. Ran several cycles of water through pitcher with no leaks. Job complete. ; dspstn on spec-tagged invntry: 1 DA97-17399B CASE-PITCHER and 1 DA97-20587A PITCHER
We serviced a
GE PROFILE MICROWAVE OVEN
Model PEB7227SL1SS
Near Omaha, NE 68135
Koby
Job Details:
02/10/2023
Customer states unit cuts power randomly. Found that magnetron tco is failing. Recommend replacement of tco and wire repair. Would need to order part to install upon return. ; ordrng 1 WB27X11210 (Tco)
We serviced a
SAMSUNG REFRIGERATOR
Model rf266aewp/xaa
Near Lincoln, NE 68521
Derek F
Job Details:
02/10/2023
I arrived today with the new dispenser cover. I removed the old cover and installed the new one. Finally I tested the dispenser and it is operating properly.
We serviced a
LG REFRIGERATOR
Model LFXS28968S
Near Omaha, NE 68136
Kyle
Job Details:
02/10/2023
"Customer states unit is not cooling. Inspected unit found sealed system issue. Tapped into system low side 41.3 high side 68.7 unit has a bad compressor. Unit is under 5 years has full ss coverage from LG. Replaced compressor and filter drier. Pressurized system to 150 psi and verified no leaks. Vacuumed system down to 620 microns. Recharged system with 5.11oz r134a. Unit tests ok will need to allow 24 hours to cool. Job complete; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL73762013 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Omaha, NE 68106
Kyle
Job Details:
02/10/2023
Customer states unit is not filling properly on hot. Inspected unit found bad water valve customer approved repair. Replaced water valve unit tests ok. Job complete; pckd up 1 Wpw10247306 (Water valve)
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Bellevue, NE 68123
Kyle
Job Details:
02/10/2023
Customer states unit randomly turned on at 5am and kept running drain pump. Inspected unit found water valve is not sealing properly causing overflow condition. Will need to replace water valve customer approved repair. Ordered part scheduled return visit for Wednesday 3-6; ordrng 1 WH13X26535 (Water valve)
We serviced a
GENERAL ELECTRIC MICROWAVE OVEN
Model JNM3163RJSS
Near Lincoln, NE 68508
Kevin
Job Details:
02/10/2023
402-937-6833 josh. Let me in. Installed parts. Tested unit. Now heating.
We serviced a
GENERAL ELECTRIC WASHER
Model HTW2409SKWS
Near Lincoln, NE 68510
Ali
Job Details:
02/10/2023
During inspection I noticed the water supply was off and the unit was not leveled. Ran the unit in a diagnostic mode and noticed multiple out of balance error codes. Leveled the unit and ran a spin only cycle. Unit activated properly. Also ran a quick wash cycle and unit was working properly. I also ran a diagnostic test via Newfi and unit passed. Unit is now operating properly.Job complete
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FFEH3054USE
Near Urbandale, IA 50323
Alex
Job Details:
02/10/2023
Auto er complaint is that unit is not heating. Removed back panel and tested continuity and resistance on element with no issues. Put ui it into bake cycle and unit is not sending 240 to element. Replaced control board.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP4
Near Omaha, NE 68106
Mike C
Job Details:
02/10/2023
Install control board as previously diagnosed. Wait up to 45 minutes for unit to reset and 24 hours for a full basket of ice.
We serviced a
GE STACK WASH/DRY
Model GUD27ESSM1WW
Near Lincoln, NE 68508
Ali
Job Details:
02/10/2023
Installed new gearcase assembly. Confirmed with Newfi unit is working properly with no signs of leaks. Unit is now operating properly.Job complete
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GIE21GTHFWW
Near Lincoln, NE 68508
Ali
Job Details:
02/10/2023
Went to go install the new evaporator and noticed it was aluminum. Will need to return with the lokring kit to complete the repair. Reschedule to return Monday the 20th at 10am ; schdld next appmnt for 2/20 MON 10-1
We serviced a
GE WASHER
Model GFD65ESSN0WW
Near Lincoln, NE 68508
Ali
Job Details:
02/10/2023
During inspection the door was broken and would need to be replaced. Once the parts have been received office will call to reschedule. ; ordrng 1 WE10X29748 (Door assembly)
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021EG/AA
Near Bondurant, IA 50035
Gage
Job Details:
02/10/2023
"Rescheduling to return with appropriate parts.; ordrng 1 DE26-00122B (Transformer DSM) and 1 2501-001011 (Capacitor DSM) and 1 DE96-00414A (body latch dsm), dspstn on spec-tagged invntry: 1 OM75P-21-ESGN MAG-OEM"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDS510ESR3SS
Near Lincoln, NE 68504
Ali
Job Details:
02/10/2023
Removed the door assembly and installed the new user interface. Reassembled the unit and ran a quick cycle. Unit is now operating properly.Job complete
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DCTX9 N
Near Des Moines, IA 50312
Kris
Job Details:
02/10/2023
Complaint of door not closing found hoses getting behind drawer and holding it open adjusted hoses and closes fine done
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSG/AA
Near Bondurant, IA 50035
Gage
Job Details:
02/10/2023
"Performed ice maker update; ice maker now works as intended.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02367A Y CLIP ICEMAKER UPDATE , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UD
Near Huxley, IA 50124
Gage
Job Details:
02/10/2023
"Customer states an LC code is present on dishwasher and that a smell comes from the drain area. Pulled dishwasher to observe leak pan; no visible water at this time. Ran HASS a through diagnostics a few times; no leaking components. Customer states this is the first and only occurrence; did not recommend any action be taken at this time. Customer states a slight smell is present and a bit of water sits at base of dishwasher near the drain; demonstrated with drain pump that a little bit of water is always present in this area, and that regular cleaning of area is important to prevent smells. Job complete."
We serviced a
VIKING BUILT-IN OVENS ELECTRIC
Model VES0105/SS
Near Lincoln, NE 68526
Derek F
Job Details:
02/10/2023
Upon inspection the wall oven had a failed bake element. Customer had a new element but wire connection was broken. I repaired the wire and reassembled the rear of the unit. The oven is now operating properly.
We serviced a
KITCHENAID OVENS ELECTRIC
Model KOSE500ESS01
Near Omaha, NE 68114
Gary
Job Details:
02/10/2023
"Customer states that unit is not holding temps. Quoted customer for an oven sensor and customer approved. Removed and installed new temp sensor, set preheat to 350 and unit was able to reach set temp and hold with rated tolerance.; dspstn on spec-tagged invntry: 1 12001655 OVEN SENSOR SHORT"
We serviced a
VIKING RANGE/COOKTOP GS
Model VGRC485/4GQDWH
Near Perry, IA 50220
Mike
Job Details:
02/10/2023
"Oven is now heating much much faster, but can hear burners light and go out and sometimes make a whistling noise after lighting, but no more gas smell. Tested unit and right igniter pilling 3.2 amps and left pulling 3.1. Found that left burner will go out and relight everything 45 sec seconds or so. Also found that sometimes when right burner lights the flame is coming down inside the burner tube. Found that burner tube gas ports have a lot of corrosion near the igniters and this is allowing gas to ignite inside the burner tube causing the flame to go down the burner tube. Left side is going off and on on intermittently because the new igniter is slightly on the weak side and safety valve is closing and then opening again. Reccomend replacing both burner tubes and replacing igniters with Viking igniters. Crediting cost of original igniters towards cost of parts today and discounted parts as well.; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near West Des Moines, IA 50266
Kris
Job Details:
02/10/2023
"Complaint of not spinning found hub bad ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 DRIVE SPLUTCH KIT , and 1 W10913953 ACTUATOR"
We serviced a
ASKO DISHWASHER
Model DBI663ISU
Near Waukee, IA 50263
Kris
Job Details:
02/10/2023
Complaint of no power found control sending power but display is off unplugged display and plugged in unit came on ordering new controls ; ordrng 1 800246 (Control DM) and 1 810289 (Ui DM) and 1 707190 (Display DM)
We serviced a
FRIGIDAIRE MICROWAVE OVEN
Model FPMO3077TF
Near West Des Moines, IA 50265
Alex
Job Details:
02/10/2023
"Customer compliant is that when unit was first plugged in, installers smelled burning and power to unit shut off. Customer had electricians out and said box is getting 120v. Customer signed moving waiver and I removed unit from cavity. Replaced fuse on unit. Ran unit multiple times with no issues. Microwave is properly heating and convection function is also working. Customer could have smelled heating elements burning off coating the first time unit was run. Slid unit back into place and set clock. Explained findings to customer. Job complete. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT and 1 WPM0805101 FUSE,20AMP"
We serviced a
LG WASHER
Model WM8000HVA.ASSEEUS
Near Carlisle, IA 50047
Alex
Job Details:
02/10/2023
Customer compliant is that unit is not drying water. Ran a test cycle and drain is grinding. Disassembled unit and found impeller broken. Replaced pump and reassembled unit. Tested unit and it is now draining and no leaks detected. Job complete.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZIC360NHDRH
Near Cumming, IA 50061
Kris
Job Details:
02/10/2023
Complaint of cooling issue replaced main control done
We serviced a
SAMSUNG REFRIGERATOR
Model RF23BB860012AA
Near Omaha, NE 68164
Mike F
Job Details:
02/10/2023
"Customer states that right side of freezer door was damaged when unit was being installed. Found deep scratches on bottom right side of freezer door and a crack in front panel on right side. Ordering freezer door. Will need to reschedule when parts arrive. Customer states fridays work best. Could not find freezer door part number, call Samsung parts and they provided me with the following part number DA82-03460N; ordrng 1 DA82-03460N (Freezer door)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Ankeny, IA 50023
Mike
Job Details:
02/10/2023
"Performed Samsung ice room update. Found previous servicer had not properly sealed up inside ice room and auger drain was misaligned causing water to drain into ice room. Also replaced ice case route assembly. Replaced right side flex drawer rail due to broken harness and now freezer light and flex control is working. Job complete.; dspstn on spec-tagged invntry: 1 DA97-13829C ICE CASE ROUTE , used 1 DA97-12540G (AUGER) from stock"
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP GS
Model JGSS66SELSS
Near Huxley, IA 50124
Dillon
Job Details:
02/10/2023
Return with parts. Found that after I replaced the receptacle that the machine does appear to be operating properly. Told customer to call back if they have any other issues but the GE would be the ones I would need to take care of them because we have done everything possible Because then it would be a breaker issue. Job complete.
We serviced a
BEKO DISHWASHER
Model DUT36520X
Near Ankeny, IA 50021
Mike
Job Details:
02/10/2023
"Ran unit and found that when the unit was filling that it was leaking from the case break assembly where it attached to tub. Found the case brake cover but was loose. I tightened up nut and tested unit several more times and it is no longer leaking. Verified unit is functions properly and everything checks out good. Job complete.Thank you for choosing Hometown Hero Appliance Repair Thanks, your favorite technician Mike!"
We serviced a
LG DRYER
Model DLE3600V
Near Lincoln, NE 68516
Ali
Job Details:
02/10/2023
During inspection the unit would not produce any heat. Confirmed proper voltage at terminal block. Disassembled the unit and gained access to the heating element. Upon further inspection the thermal fuse on the heating element was bad. Unit will need a new heating element assembly. Installed the new heating element and reassembled the unit. Unit is now properly producing heat. Job complete
We serviced a
JENNAIR RANGE/COOKTOP GS
Model JGD3430GS00
Near Omaha, NE 68131
Mark F
Job Details:
02/10/2023
"Returned with parts, installed new burner valve and spark module. Tested unit with gas on for leaks while top was off. No leaks present. Tested all burners once assembled. Unit was operating properly and to customers standards."
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
