Name: Hometown Hero Appliance Repair - Omaha
Address: 830 S. 75th St, Omaha, Nebraska, 68114, United States
Telephone: 402-399-0202

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We serviced a

AMANA DRYER

Model NED4700YQ1

Near Omaha, NE 68104

Gary

Job Details: 01/25/2023

"Customer states that unit is not heating . Pulled unit out and found rodent nest blocking air vent. Pulled cover off and tested continuity on heating assembly. Found heating wiring opened . Quoted customer for parts and labor, customer approved. Installed new heating element and unit is running and heating.; dspstn on spec-tagged invntry: 1 279816 CUTOFF-TML and 1 279838 ELEMENT,DRY"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPFU19F8WF

Near Omaha, NE 68124

Gary

Job Details: 01/25/2023

"Returned with part call , removed old and cracked water valve and install new. Removed old ice maker and install new. Recommendes customer to allow unit to reach set temps and should start harvesting ice."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS36MAX01

Near Omaha, NE 68132

Austin

Job Details: 01/25/2023

Customer states not cooling properly. Replaced condenser fan motor. ; dspstn on spec-tagged invntry: 1 10002 MOTOR SZ 4200740

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Pleasant Hill, IA 50327

David M.

Job Details: 01/25/2023

"Compressor will need replaced. It is making a loud rattle sound, and will likely lock up. Ordering new compressor and filter drier.; ordrng 1 Nf54m5151arash (Compressor) and 1 Da81-06006a (Filter drier)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Altoona, IA 50009

David M.

Job Details: 01/25/2023

Cleaned ice route as there was a significant amount of scale build up; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

FRIGIDAIRE OVENS ELECTRIC

Model FPEW3077RFB

Near Pleasant Hill, IA 50327

David M.

Job Details: 01/25/2023

Original issue was that use up interface and dials were unresponsive. The problem is very intermittent. At this time could not replicate the issue.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Norwalk, IA 50211

Kris

Job Details: 01/25/2023

"Complaint of ice maker not making ice installed ice maker update and replaced ice bucket done ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02675A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

BOSCH DISHWASHER

Model SHE55M06UC/50

Near Omaha, NE 68106

Austin

Job Details: 01/25/2023

Customer states units console broke. Unit will need a console. ; ordrng 1 00600027 (On/off button) and 1 00609619 (Aux cycle buttons) and 1 00489674 (Handle) and 1 00609266 (5 button program set) and 1 00665888 (Front fascia)

We serviced a

SAMSUNG REFRIGERATOR

Model RF261BEAESR/AA

Near La Vista, NE 68128

Austin

Job Details: 01/25/2023

Customer states unit is not cooling in FF. Installed water leakage kit and sensor. ; dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS5

Near Omaha, NE 68132

Mark F

Job Details: 01/25/2023

Customer states unit makes a squeaking noise when on. Could audibly hear a high pitch noise when running. Set unit in diagnostics to control functions individually. Frz fan ran with no noise. Started comp & comp fan and could instantly hear squeaking noise. Unit needs a new fan motor. Ran to sundberg for part. Installed new motor. Unit operating properly.; ordrd 1 241639502 (Fan) and 1 242018304 (Motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM0

Near Bennington, NE 68007

Shannon

Job Details: 01/25/2023

"Inspect unit has failed dispenser and inlet valve gave est to replace customer ok replaced both parts install and test ok one year part warranty on valve and dispenser unit is mounted thru plastic tub unit had leaked before has previous signs is raised in front of unit ; dspstn on spec-tagged invntry: 1 W11175771 VALVE , ordrd 1 Wpw10195175 (Dispenser)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23B7671SR/AA

Near Bennington, NE 68007

Mike F

Job Details: 01/25/2023

"Installed largest c spacer I had, door was still not level. Ordering bottom left hinge. Sam warranty; ordrng 1 DA97-21238B (Bottom left hinge), dspstn on spec-tagged invntry: 1 DA99-04158A DOOR ADJUSTMENT CLIPS 4PK"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD33EASK0WW

Near Omaha, NE 68112

Mark F

Job Details: 01/25/2023

"Customer states unit makes loud noise. Turned on unit and could see and hear 5r whole drum rattle. Disassembled unit and found faulty component. ; dspstn on spec-tagged invntry: 2 WE1M1067 BEARING SLIDE (GRN) 2 WE1M504 SLIDE DRUM (WHT) , and 1 WE3X75 DRUM BEARING (WE25X205)"

We serviced a

GE REFRIGERATOR

Model PFSS6PKXASS

Near Omaha, NE 68132

Mark F

Job Details: 01/25/2023

Auto er states water leaks under the crispers. Found water drain clogged. Unit had update 2 years ago. Duck bulls are free of debris. Unit has faulted liner in freezer causing drain line to freeze. Will need new fridge eventually.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2468UD2A

Near Omaha, NE 68104

Mark F

Job Details: 01/25/2023

Customer states unit pops breaker. Switched power on and unit shortly died. Flipped breaker again and waited at box. Breaker did not pop. Verified 120vac at junction. Removed front panel and verified 120vac at main board. Traced voltage to ui board. Could not get voltage coming out of main PCB to ui. Will need new PCB. ; ordrng 1 5304525218 (Latch) and 1 5304517594 (Pcb) and 1 5304517587 (Switch assy)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23J9011SR/AA

Near Tonganoxie, KS 66086

Chance

Job Details: 01/25/2023

Customer states unit warmed up then cooled back down. Advised customer not to put a large amount of hot food in the fridge.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFD28GELDS

Near Eudora, KS 66025

Chance

Job Details: 01/25/2023

Customer states unit is freezing on Bottom of fridge and is warm on top. replaced evaporator fan and icemaker in unit.

We serviced a

LG REFRIGERATOR

Model LRSDS2706S.ASTCNA0

Near Omaha, NE 68164

Derek

Job Details: 01/25/2023

"Customer states that fridge was delivered and installed a few months ago. Had a plumber out whom installed a new waterline so water and ice could work in the machine. After 2 days, craft ice maker had produced cubes, but in-door ice maker, user interface, and dispenser system are not functioning. Inspected unit and found proper temperatures. Top cover of fridge is installed improperly. Removed top cover and found door harness unplugged. Reconnected harness and reattached top cover. User interface is now illuminated. Verified water dispenser and both cube selections are working. Test cycled in-door ice maker and verified its operation. Machine passes testing and issue is resolved. Job is complete."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE28HSKFSS

Near Omaha, NE 68116

Derek

Job Details: 01/25/2023

Customer states that fresh food compartment is hot on the top shelf and is freezing the lower bins. Had been hearing an unusual surging noise for months leading up to this issue. Tech immediately recognized issue with fresh food fan being faulty. Plugged newfi device into the fridge and confirmed findings. Provided quote for updated fan and software update. Customer approved. Installed new fan and updated software to all 3 computers. Allowed unit to reset and verified temperature is rapidly falling. Job is complete. ; used 1 WR60X35205 (MTR) from stock

We serviced a

LG REFRIGERATOR

Model LSXS26326S.ASTCNA0

Near Omaha, NE 68135

Derek

Job Details: 01/25/2023

"Customer states that he just got his new fridge from nfm and ice bin is missing and the front roller is broken under the machine. Verified customer complaints. Will order new ice bin, new front roller, and new front roller pin. Job is not complete. ; ordrng 1 akc73029306 (Ice bin) and 1 1pzzja3013b (Hinge pin) and 1 4580JJ3001G (Roller)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VW5

Near Missouri Valley, IA 51555

Hunter

Job Details: 01/25/2023

"Customer states unit has water in freezer section. Found fault in evaporator drain. Recommend clearing drain of ice and adjusting heat prob. Repair is manufacturer warranty. Cleared ice and adjusted drain. Unit is now operating properly. Please allow 4 hours for unit to reach proper temps. Job complete. Thank you, from your Hometown Hero, Hunter!If recalled need part# 5304522340"

We serviced a

BOSCH DISHWASHER

Model SHE55M16UC/64

Near Omaha, NE 68114

Mark F

Job Details: 01/25/2023

Customer states unit doesnt drain. When arrived found water coming up even when unit was done. Put lead on inlet valve. Was getting 0 vac at inlet and water was still filling. Unit needs new inlets.

We serviced a

GE RANGE/COOKTOP EL

Model PS950SF1SS

Near Papillion, NE 68133

Kyle

Job Details: 01/25/2023

Returned with part installed new relay board unit tests ok. Job complete

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH1162XVS-2

Near Ankeny, IA 50023

Gage

Job Details: 01/25/2023

Magnetron not running. Spoke with customer about repair options - they want to consider their options. Job complete.

We serviced a

SAMSUNG WASHER

Model WA52M7750AV

Near Lincoln, NE 68521

Derek F

Job Details: 01/25/2023

"I arrived today with a new drain pump assembly to complete the repair to the washer. I first unplugged the unit and removed the old drain pump assembly. I then installed the new assembly and ran a test cycle. The new drain pump is working properly, repair complete.

We serviced a

FRIGIDAIRE DRYER

Model FLCE7522AW3

Near Papillion, NE 68046

Dom

Job Details: 01/25/2023

Customer states unit is not starting. Unit will need ui board.; ordrng 1 5304529306 (Ui board)

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SR/AA

Near Omaha, NE 68124

Mike C

Job Details: 01/25/2023

"Customer complaint of severe leak in unit and ice throughout fresh food. Inspection found leak from water reservoir and a lot of ice on bottom of fresh food. Found failure at damper and recommend replacing back wall and filter assembly. Customer approve repairs and parts ordered.; ordrng 1 DA97-21041A (Water filter assembly) and 1 DA97-21004A (Air duct and cover assembly), dspstn on spec-tagged invntry: 1 DA32-00006S SENSOR TEMP and 1 DA82-01415A WATER LEAKAGE KIT"

We serviced a

FRIGIDAIRE FREEZER

Model FPFU19F8WF4

Near Papillion, NE 68046

Kyle

Job Details: 01/25/2023

Found water leak was coming from inside cabinet. Documented issue with Electrolux issue is not repairable file #86079406 Electrolux will be contacting customer within 5-10 business days

We serviced a

LG MICROWAVE OVEN

Model LMV1831ST/00

Near Gretna, NE 68028

Brandon

Job Details: 01/25/2023

Unit has an electrical fault with the display and needs replaced. The control itself is NLA and will need to order the entire assembly. Ordered and will schedule when parts are in. ; ordrng 1 ACM72981018 (Keyboard controller assy)

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60A6511SS/AA

Near Bellevue, NE 68123

Jacob

Job Details: 01/25/2023

Customer states key pad is intermittently not responding. ; ordrng 1 DG94-03952D (Console assembly)

We serviced a

MAYTAG DRYER

Model n/a

Near Omaha, NE 68022

Vince

Job Details: 01/25/2023

Customer cancelled

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60A8711QN/AA

Near Omaha, NE 68138

Vince

Job Details: 01/25/2023

"Customer states front right burner is inconsistent with igniting. Recommend replace of burner assembly and spark electrode. Thank you, from your Hometown Hero, Vince and John.; ordrng 1 DG62-00297A (Burner assembly) and 1 DG96-00793A (Spark electrode)"

We serviced a

GE/HOTPOINT REFRIGERATOR

Model GSS25GYPECFS

Near Omaha, NE 68136

Vince

Job Details: 01/25/2023

"Customer complaint water in door not working. Leak error code. Recommend replacement of filter per service manual and housing. Thank you, from your Hometown Hero, Vince and John.; ordrng 1 Xwfe (Filter) and 1 WR17X33825 (Bypass plug) and 1 WR55X35485 (RFID pcb), dspstn on spec-tagged invntry: 1 WR17X11440 TANK-WTR and 1 WR30X10093 ICE MKR"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFUE2022AW6

Near Council Bluffs, IA 51503

Hunter

Job Details: 01/25/2023

"Customer states unit lights are not lighting up. Found unit reads which is missing magnet. Recommend installing magnet. Ordering part and Scheduled a return visit. Repair is covered by manufacture warranty. Thank you, from your Hometown Hero, Hunter; ordrng 1 5304519044 (Magnet)"

We serviced a

FRIGIDAIRE DRYER

Model FLCE7522AW3

Near Papillion, NE 68046

Dom

Job Details: 01/25/2023

Customer states unit is not starting. Unit will need ui board.; ordrng 1 5304529306 (Ui board)

We serviced a

GE PROFILE OVENS GAS

Model PT956SM2SS

Near Papillion, NE 68046

Dom

Job Details: 01/25/2023

Customer states unit is unevenly heating. Installed new relay board.

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Bellevue, NE 68123

Dom

Job Details: 01/25/2023

Customer states unit is leaking. Installed new inner door assembly.

We serviced a

LG DRYER

Model DLEX4000B.ABLEEUS

Near Omaha, NE 68152

Mark F

Job Details: 01/25/2023

"Returned with belt switch per LG tech support recommendations.installed part. Unit would still not turn on. Called LG tech support again. Talked through all parts, wiring and testing."

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Bellevue, NE 68123

Jacob

Job Details: 01/25/2023

Customer states unit is not draining. Unit will need a new drain pump assembly.

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE59M6850SS/AA

Near La Vista, NE 68128

Kyle

Job Details: 01/25/2023

Returned with parts main control was wrong part replaced both temp sensors tested unit found upper oven is staying within 10* of set temp. Temp sensor was main issue unit is now working properly. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS2823AS1

Near Omaha, NE 68137

Darrin

Job Details: 01/25/2023

"Inspected and found that a weld on the repair had a small leak. Machine tubing is the color of copper but is actually steal. Used a differnt type of solder to repair leak. Tested with 177 psi of nitrogen and leak detector and weld is holding. Water line going to machine in back had a small leak. At connector. Just wiped off and didn't it did not return. Advised customer on leak. Customer was upset that it happened again. If It happens again customer is wanting to return unit for another unit.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Omaha, NE 68124

Kyle

Job Details: 01/25/2023

Customer states unit intermittently stops in cycle and flashes door lock. Inspected unit found f3e1 error stored. Checked pressure hose and air trap both ok. Checked voltage to pressure sensor it is getting 5vdc. Unit will need pressure sensor customer approved repair. Replaced pressure sensor unit tests ok. Job complete; dspstn on spec-tagged invntry: 1 WPW10448876 PRESSURE SENSOR

We serviced a

GE DISHWASHER

Model GDF610PMJ2ES

Near Louisville, NE 68037

Koby

Job Details: 01/25/2023

Customer states unit will not turn on. Found that user interface control board has failed. Recommend replacement of UI board. ; dspstn on spec-tagged invntry: 1 WD21X24900C PCB *ADD CORE* and 1 WD21X32000 LOGIC BOARD

We serviced a

GENERAL ELECTRIC WASHER

Model GFW8505SPNORS

Near Waterloo, NE 68069

Derek

Job Details: 01/25/2023

"Customer states that washer wont start cycles. Inspected unit. Machine powers on when power button is pressed. Sleeted cycle and pressed start. Door lock does not engage, leading to door message being displayed on the front panel. Tech used newfi to check for codes and found critical door lock code. Removed door lock and disassembled. Found shift solenoid burnt and melted. Installed new door lock and retested. New door lock still wont lock. Used dmm to test for electricity at lock and found 12.4vdc supplied. Service manual indicates that 120vac should be present. Tested harness between door lock and main pcb and found proper continuity through wiring. When door lock melted, it must have shorted out and damaged the main pcb as well. Tech will order new pcb and return for repair. Job is not complete. ; ordrng 1 WH22X35517 (Pcb)"

We serviced a

GE REFRIGERATOR

Model PYE23KSDDSS

Near Omaha, NE 68152

Mark

Job Details: 01/25/2023

"Customer states unit isnt making ice, line in door is frozen and unit would need a new door. Door is nla. Updated software and advised leaving door open and unit off for a couple of days to thaw out, update may power heater now but needs manual thaw"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Omaha, NE 68022

Travis

Job Details: 01/25/2023

Returned with parts. Installed new main pcb and user interface. Plugged in. Compressor and fans started. Unit is now operating properly.

We serviced a

WHIRLPOOL RANGE/COOKTOP GS

Model WFG381LVS 3

Near Bennington, NE 68007

Shannon

Job Details: 01/25/2023

"Failed Erc est 581.12 wpw10181986. Wpw10424330 customer to think about ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR,RAN and 1 4342528 IGNITOR,OVEN"

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NX60T8711SS/AA

Near Leawood, KS 66209

Nate

Job Details: 01/25/2023

Customer states that the display reads an error message and that when it started happening that they reset the power and it would work but now it no longer fixes it for any period of time. The error pertains to issue with the main PCB and sub PCB. Will order and replace both. ; ordrng 1 DG92-01198E (Main PCB) and 1 DG94-03671E (Sub PCB)

We serviced a

SAMSUNG REFRIGERATOR

Model RF29BB8600QLAA

Near Lee's Summit, MO 64082

Nate

Job Details: 01/25/2023

Returned and replaced the left French door stainless steel custom panel. Customer wished to keep the protective film on it but there were no damages to the new panel upon installation. Ran and passed HASS OQC

We serviced a

BOSCH RANGE/COOKTOP GS

Model NGM5656UC/01

Near Overland Park, KS 66224

Nate

Job Details: 01/25/2023

Customer stated that the middle burner was having the flames go out of control and too high and the rear right burner wasnt always coming on. Upon inspection I found the burner caps were misplaced on the wrong burners. Reorganized the caps per the user manual and the flames were all correctly firing now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF26J7510SR/AA

Near Olathe, KS 66062

Nate

Job Details: 01/25/2023

"Customer stated that in August the ice maker had been repaired. Upon inspection the bucket was stuck but after some prying it was removed but damaged. The whole floor of the ice room was covered in a sheet of ice which had seazed up the ice maker and auger mechanisms. There was silicone placed on the outside of the room but not the inside as directed by Samsung and the y-clips were in place as well as the water fill tube was correctly placed to feed the ice maker spout. I replaced the ice maker, auger with drain tube included and placed silicone along the inside of the ice room as directed in the Samsung bulletin. I did not have the main PCB replacement as it was not delivered in time however, verified the s/n and the production date on the unit doesnt warrant replacement of the PCB. I checked the ice route though and it is leaking which is causing air to condensate and ultimately leading to ice buildup. Will order the ice route assembly and return to finish the job. ; ordrng 1 Da97-08680g (Case ice route assembly), dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA97-12540G AUGER , 1 DA97-14474C ICE BCKT , 1 DA97-15217D ICEMKR , and 1 DA97-19898A DRAIN TUBE W HTR"

We serviced a

SAMSUNG DRYER

Model DVE60A9900V/A3

Near Olathe, KS 66062

Nate

Job Details: 01/25/2023

"Customer stated that the lower dryer wasnt working any longer. Upon inspection I found that the belt popped off the idler and the spring had come off so there was no tension causing the belt switch to activate. I inspected the belt and found it to be good as well as the idler and spring. I believe the spring was not fully seated onto the idler in its hole which caused it to work its way off the idler causing the failure. Once reassembled with the spring fully seated, I ran a HASS OQC and it passed. Also ran air fluff for 5-10 minutes and the drum never lost its spin. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC64-00828B SWITCH-DOOR , and 1 DC93-00634A IDLER ASM"

We serviced a

LG RANGE/COOKTOP EL

Model LRE3021ST/01

Near Olathe, KS 66062

Christopher

Job Details: 01/25/2023

The part is not yet in. It is scheduled to arrive this afternoon. I will return with the part; saved tckt

We serviced a

SPEED QUEEN WASHER

Model AWN63RSN116TW01

Near Council Bluffs, IA 51501

Hunter

Job Details: 01/25/2023

"Customer states unit makes a booming sound when washing. Inspected unit and found unit needs to be leveled. Leveled unit. Ran unit verify customer complaint. Found booming sound to be coming from customer pipes. Recommend customer contact a certified plumber. Unit is currently operating properly. Unable to recommend repair at this time. Collected service fee. Job complete Thank you, from your Hometown Hero, Hunter"

We serviced a

GE DISHWASHER

Model PDT845SSJ2SS

Near Omaha, NE 68136

Brandon

Job Details: 01/25/2023

Unit needs a new left hand rail but would suggest replacing both sides at the same time.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPRU19F8WF3

Near Omaha, NE 68022

Brandon

Job Details: 01/25/2023

"Both units are not leveled correctly almost causing the doors to collide with each other. Units both need to be adjusted/leveled and installations fixed, trim kit isnt screwed in at the bottom of both ends. Freezer has frost covering everything which is a sign of the door either being left open or the door isnt closing properly. Due to the numerous issues with installation, its advised to get the installers back out to fix the issues and see if the moisture build up goes away. The fresh food section is alright but the door and interior is damaged. Called Frigidaire to see what repairs can be made or if they should be made. After an hour on the phone with tech line they recommended no further repairs and supplied us with a reference number.; O-emld tckt"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273BF

Near Overland Park, KS 66204

Christopher

Job Details: 01/25/2023

Inspected the unit and verified the issue of no cooling. Found the compressor is noisy and intermittently not cooling efficiently. Ordering compressor and filter dryer; ordrng 1 5304523062 (Compressor) and 1 5304529531 (Stepvalve with dryer)

We serviced a

KITCHENAID MICROWAVE OVEN

Model KEMC308KSS01

Near Omaha, NE 68135

Darrin

Job Details: 01/25/2023

Customer states that unit is not heating pulling unit apart and checked everything I could access.

We serviced a

GE PROFILE MICROWAVE OVEN

Model SCB1000KWW01

Near Omaha, NE 68135

Darrin

Job Details: 01/25/2023

Customer states that unit will not work. Removed unit unplugged and plugged back in and unit started working.

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Omaha, NE 68022

Brandon

Job Details: 01/25/2023

Replaced motor and blower assembly and tested unit. Unit is back running and sounding like new! Everything is working as intended! ; dspstn on spec-tagged invntry: 1 DC93-00101U MOTOR-ASSEMBLY

We serviced a

FRIGIDAIRE DRYER

Model FASE7074NR0

Near Omaha, NE 68122

Gary

Job Details: 01/25/2023

"Customer states that unit is NOT HEATING IT TAKES TWO TIME TO DRY. Unit is heating, air vent properly inplace, checked air duck and found no restriction. No defect found on unit, did customer education on regarding units cycle operation.; dspstn on spec-tagged invntry: 1 134792700 HEATER"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AFO

Near Omaha, NE 68106

Mike C

Job Details: 01/25/2023

"Customer complaint of a still freezing in fresh food area. Found air tower leaking cold air at the base. Found gasket failure between fresh food, floor and air tower and must replace. Part ordered and rescheduled.; ordrng 1 5304530941 (Gasket)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF323TEDBSR/AA

Near Papillion, NE 68046

Jacob

Job Details: 01/25/2023

Customer states unit is not cooling at all. Unit will need a new inverter board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM00

Near Omaha, NE 68105

Jacob

Job Details: 01/25/2023

Customer stats unit is not operating properly. Will need to order parts. ; ordrng 1 W10886939 (Ice maker) and 1 W10846539 (Ice room fan)

We serviced a

MAYTAG DRYER

Model MED3500FW0

Near Urbandale, IA 50323

Gage

Job Details: 01/25/2023

Dryer in need of maintenance kit and cleaning; excessive amounts of lint inside the cabin and idler pulley appears worn. Ordering parts and returning.; ordrng 1 WPW10112954 (Belt DSM) and 1 4392067 (Dryer kit DSM) and 1 W10837240 (Idler Pulley DSM)

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Johnston, IA 50131

Gage

Job Details: 01/25/2023

Actuator cam mechanism broken; installed new actuator and machine now runs properly. Job complete.; dspstn on spec-tagged invntry: 1 W10721967 DRIVE SPLUTCH KIT and 1 W10913953 ACTUATOR

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US/AA

Near Lincoln, NE 68521

Ali

Job Details: 01/25/2023

During inspection there was water under the unit and displaying a leak error code. Pulled the unit utilizing my floor protection and noticed the water valve had a leak. Unit will need a new water valve assembly. I did turn the water off and dried all of the water within the unit. Once the parts have been received office will call to reschedule

We serviced a

LG DISHWASHER

Model LDTS5552S.ASSESNA

Near Omaha, NE 68104

Gary

Job Details: 01/25/2023

"Returned with part call,unplugged power and water to unit pulled it out . Had the uni on its side and removed bottom cover. Removed both drain pump and pump casing assy. Installed new drain pump and casing pump assy. Reversed step of disassembly. Hooked up water line and restored power. Testest unit a normal cycle, had unit running for a few minutes. While on test cycle ,there were water leaking present. Drained water out from unit and now unit is operational."

We serviced a

HOTPOINT REFRIGERATOR

Model HSM25GFTASA

Near Bellevue, NE 68005

Mike C

Job Details: 01/25/2023

Install icemaker as diagnosed. Unit called for water and made a complete cycle. Unit is working as designed job complete.

We serviced a

SAMSUNG DISHWASHER

Model DW80M9960US/AA

Near Gretna, NE 68028

Brandon

Job Details: 01/25/2023

Installed new door latch to replace the faulty one that was causing the unit to stop mid cycle. Tested unit and everything is back working as intended!

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWB01

Near Omaha, NE 68124

Kyle

Job Details: 01/25/2023

Customer states unit not cooling properly. Inspected unit found bad control board customer approved repair. Replaced control board unit tests ok will need to allow 24 hours to cool. Job complete; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC *NO CORE*

We serviced a

SAMSUNG WASHER

Model WF45T6000AV/A5

Near Bellevue, NE 68005

Mike C

Job Details: 01/25/2023

"Customer complaint that unit was making a very loud banging noise during cycle and large on front wall. Initial inspection found concrete and metal dust on the ground by washing machine in front. The unit had walked forward about 4 inches. There was a large pop out dent in center below door. Upon disassembly of unit, found the concrete counterweight bolts on the left side were all loose and the bottom bolt was completely missing. The top and middle bolts on right counterbalance were loose as well. Several creases were found in both counterweights. Found significant damage to lower tub on the left side, front half. Samsung Tech support was consulted and a video support was started. The video and still shots that we took are going to be sent to Samsung engineering department for further review and next steps. Samsung tech informed me that this was a model number. Their engineering department was looking into for this issue widespread. The Samsung tech said they would get a hold of me in the next couple of days to let me know what we are to do. chance is high of unit condemn. Customer was made aware of all of this as well. Only partially assembled unit so customer would not be tempted to try to use the unit. In the meantime. I unplug the unit and shut water off to it as well.; O-emld tckt"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNB

Near Olathe, KS 66062

Chance

Job Details: 01/25/2023

Customer states unit is not producing ice. Replaced main PCB in unit.

We serviced a

LG REFRIGERATOR

Model LMXS30776D

Near Douglas, NE 68022

Darrin

Job Details: 01/25/2023

Ordered wrong door. Will order and return. ; ordrng 1 ADD74236307 (Right inner door) and 1 ADX72930428 (Gasket)

We serviced a

FISHER PAYKEL DISHWASHER

Model DD24DCTX9

Near Omaha, NE 68112

Mark

Job Details: 01/25/2023

"Installed new rotors and cleared drain hose, unit operates normally. Job complete. ; dspstn on spec-tagged invntry: 1 524922P ROTOR"

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950US/AA

Near Ames, IA 50010

Dillon

Job Details: 01/25/2023

Return with parts. Found that after swapping out the panel box of the machine is operating properly. Job complete

We serviced a

LG REFRIGERATOR

Model LFXS26596S.ASTCNA0

Near Shawnee, KS 66203

Jacob E

Job Details: 01/25/2023

Replaced main board in unit. Unit is still having same issue. Coming back with condenser. Going to wait and test unit. If that doesnt repair it. Going to call LG Zane get it moved to buyout ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV

We serviced a

SAMSUNG DISHWASHER

Model DW80R5061UG/AA

Near Omaha, NE 68112

Hunter

Job Details: 01/25/2023

"Customer states unit is leaking. Found fault in unit water inlet valve. Recommend replacing water valve. Customer approved repair. Ran to get part. Installed new valve. Unit is now operating properly. Collected balance. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 DC62-30314L VLV"

We serviced a

KITCHENAID REFRIGERATOR

Model KTRS19KKWH03

Near Bellevue, NE 68147

Hunter

Job Details: 01/25/2023

"Customer states unit has water in fresh food in freezer section. Found a clogged evaporator drain. Recommend clearing drain and installing a evaporator drain kit. Customer declined drain kit. Cleared evaporator drain unit is now operating properly. Collected service fee. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 819043 HEAT-PROBE DEF DRAIN and 1 WR50X50 THERMOSTAT,DEFROST"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR/AA

Near Overland Park, KS 66213

Christopher

Job Details: 01/25/2023

Inspected 5e unit and. Edified the issue. Found the unit has a drain that is frozen over. Needs water leakage kit. Cleared ice and installed kit. Checks okay; used 1 DA82-01415A (WATER LEAKAGE KIT) from stock

We serviced a

KENMORE WASHER

Model 110.2513241

Near Bellevue, NE 68123

Jacob

Job Details: 01/25/2023

Customer states unit is not operating properly. Unit will need a new lid lock assembly.

We serviced a

SAMSUNG RANGE/COOKTOP EL

Model NE63A6511SW/AA

Near Olathe, KS 66062

Christopher

Job Details: 01/25/2023

Inspected the unit and verified the issue of not responding intermittently. Found the touch assy needs to be replaced. Also found 5e unit was power cycling. Found a loose connection at the terminal block. Righted connection and checks okay. Ordering touch assy; ordrng 1 DG96-00850J (Assy touch)

We serviced a

LG RANGE/COOKTOP EL

Model LRE3021ST/01

Near Olathe, KS 66062

Christopher

Job Details: 01/25/2023

The part is not yet in. It is scheduled to arrive this afternoon. I will return with the part; saved tckt

We serviced a

GE REFRIGERATOR

Model GSS25WGTABB

Near Omaha, NE 68137

Vince

Job Details: 01/25/2023

"Customer states unit no longer cooling. Inspected unit found issue with main board. Recommend replacement of board. Thank you, from your Hometown Hero, Vince and John.; pckd up 1 WR55X10942C (Main board)"

We serviced a

LG REFRIGERATOR

Model LRMDC2306S.ASTCNA0

Near Stilwell, KS 66085

Christopher

Job Details: 01/25/2023

Inspected the unit and verified the issue of no ice from the craft icemaker. Found the motor has failed but power is present. Ordering icemaker; schdld next appmnt for 1/27 FRI !

We serviced a

LG REFRIGERATOR

Model LFXS26596S.ASTCNA0

Near Shawnee, KS 66203

Jacob E

Job Details: 01/25/2023

We serviced a

MAYTAG REFRIGERATOR

Model NOTAVAILABLE

Near Omaha, NE 68135

Derek

Job Details: 01/25/2023

Customer changed mind. No parts needed to be ordered for customer ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

WHIRLPOOL DUET WASHER

Model WFW8640BW0

Near Omaha, NE 68135

Austin

Job Details: 01/24/2023

Customer states unit is not draining. Cleaned out the draining filter.

We serviced a

SAMSUNG WASHER

Model WF45T6000AW

Near Raytown, MO 64138

Jacob E

Job Details: 01/24/2023

Door boot spring needs ordered ; ordrng 1 DC97-04981F (Door speing)

We serviced a

GENERAL ELECTRIC RANGE/COOKTOP EL

Model JB735SP3SS

Near Granger, IA 50109

Alex

Job Details: 01/24/2023

"Customer says unit is still not properly heating. Replaced the sensor and main board. Tested unit and burners and oven are working. If issue persists, asked customer to read owners manual. Job complete.; dspstn on spec-tagged invntry: 1 WB21X22134 SENSOR ASM"

We serviced a

SAMSUNG DISHWASHER

Model DW80J3020US/AA

Near Des Moines, IA 50310

Alex

Job Details: 01/24/2023

Checked error codes and found case break error. Checked case break and unit will need new case break. Quoted customer. Customer would like to purchase a new unit. Collected service call fee. Job complete.

We serviced a

SAMSUNG DISHWASHER

Model DW80J7550UG/AA

Near Olathe, KS 66061

Nate

Job Details: 01/24/2023

Installed new vane assembly drive and drive motor with positioning sensor. Ran tests afterward and on n5 test I was able to move the vane across the bottom and verify position changes. Was also able to pick up the 0-5 VDC difference as the vane moved. Problem fixed. Ran unit out of cabinet for 30 minutes and no leaks were detected.

We serviced a

LG WASHER

Model WT7300CW

Near Shawnee, KS 66203

Nate

Job Details: 01/24/2023

Customer stated that when trying to complete a cycle the whole room filled with water. Upon inspection I found that the hose from the tub to the drain pump had come off causing water to poor directly out of the tub any time water filled the tub. I replaced the fatigued clamp from the hose and replaced with a ratcheting hose clamp and ensured the hose could not slip back off. Ran water into the tub and verified no more water leaked out. ; used 1 43267 (#28 SS CLAMP 1.5/16-2.) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SG/AA

Near Leavenworth, KS 66048

Nate

Job Details: 01/24/2023

Replaced left freezers door bottom hinge with foot. After reassembly the gasket now sits flush with the frame so there shouldnt be any air loss leading to frost buildup. Cleared frost in the freezer with a steamer.

We serviced a

BOSCH DISHWASHER

Model SHP865WF5N

Near Kansas City, KS 66109

Christopher

Job Details: 01/24/2023

Inspected the unit and verified the issue of leaking. Found the diverted motor seal has failed and the motor assy needs replaced. Ordering motor and will return later today if able. ; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Leavenworth, KS 66048

Nate

Job Details: 01/24/2023

"Customer stated that the ice maker has not been working on and off again for nearly 5 years. Upon inspection I saw that there was damage to the inner liner of the ice room. When asked the customer stated that she had to defrost the ice room with a blow dryer. Called into Samsung support for visual support and they determined that the unit was not repairable due to the damage but could proceed with a COD repair. I advised the customer on options and cost, they declined. Will return parts to warehouse as they can not be used for repair.; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140 1 DA82-02697A ICEMKR UPDATE , and 1 DA97-14474C ICE BCKT"

We serviced a

LG REFRIGERATOR

Model LRFXC2416S.ASTCNA0

Near Omaha, NE 68154

Darrin

Job Details: 01/24/2023

"Installed new right hand door and lg name plate. Door is now closing correctly. Floor under machine will still need to be leveled. Thanks from your technician Darrin.

We serviced a

GENERAL ELECTRIC WASHER

Model GFW850SPN2RS

Near Spring Hill, KS 66083

Matthew

Job Details: 01/24/2023

"Customer states light in unit is not working, inspected and replaced light in unit, just job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Shawnee, KS 66216

Matthew

Job Details: 01/24/2023

"Customer states ice dispenser flap will only open on occasion and ice will the. Build up on the inside of the refrigerator behind the flap so inspected unit and replaced flap, inspected unit for seal after repair, job complete"

We serviced a

SAMSUNG RANGE/COOKTOP GS

Model NX60A6511SS/AA

Near Kansas City, KS 66102

Matthew

Job Details: 01/24/2023

"Customer states units display will not turn on ordering main PCB, follow up required ; ordrng 1 DG94-04041B (PCB)"