We serviced a
SAMSUNG WASHER
Model WA51A5505AC/US
Near Omaha, NE 68107
Mike C
Job Details:
12/29/2022
"Customer complaint of unit stopping close to end of cycle and starting over. Performed HASS diagnosis and found UB error. self diagnosis of unit passed and report sent to Samsung. Explained to customer the importance of properly balanced loads. There doesnt appear to be anything wrong with the unit. When I arrived to the unit in initial inspection, there were clothes in the drum and they were unbalanced. Explain to customer unit tries to rebalance the load several times and then throws the error code. Job complete."
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US
Near Omaha, NE 68114
Mark F
Job Details:
12/29/2022
Complaint is unit is giving error code and not working. Plugged into Hass and got 4c and bc2 error. Removed back panel to check for condensation on main/sub PCB. Replace boards and ran HASSOQC. Unit passed HASSOQC. Operating properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Ames, IA 50014
Mike
Job Details:
12/29/2022
"Tcc 221229485897Unit will only run for a few minutes and shut down, and sometimes display will flash at him. Tested unit and it is short cycling the heater. Called techline and we ran an airflow test and it failed. Vent to wall is prosper but inspected outside outlet and flap is only able to open 3/8;of an inch. Recommend customer replace outlet and clean venting. Job complete.; dspstn on spec-tagged invntry: 1 280148 CUTOFF-TML 1 4392067 REPAIR-DYR , and 1 WP3387747 ELEMENT,DRY,FIGURE8"
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N
Near Ames, IA 50010
Mike
Job Details:
12/29/2022
"Unit will start a cycle but will not do anything. Had E25 error for drain blockage. Removed drain pump impeller cover and found a piece of glass preventing pump from spinning. Removed glass and tested and now unit is functioning propel; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN 1 10023852 INLET VALVE DW , and 1 12008381 PUMP"
We serviced a
FRIGIDAIRE DISHWASHER
Model FPID2498SF8A
Near Ames, IA 50014
Mike
Job Details:
12/29/2022
Unit will not start a cycle. When you press start and closed the door 5 seconds later it beeps at you and says close door. Inspected and found that the door latch was not plugged in when previous technician replaced the UI control panel. Plugged in door latch and tested unit. Unit is now starting a cycle. Let unit run and it is functioning properly.
We serviced a
FISHER PAYKEL DISHWASHER
Model DD24DCTX9N
Near Des Moines, IA 50312
Kris
Job Details:
12/29/2022
Complaint of not filling tested both unit they seem to function fine under testing done
We serviced a
U-LINE ICEMAKERS - GRID
Model U-CO1224FS-00B
Near Olathe, KS 66061
Chance
Job Details:
12/29/2022
Customer states unit is not making good size ice cubes and has pieces of paint in cubes. Unit will need new ice maker. ; ordrng 1 80-54360-00 (Ice maker (KC))
We serviced a
FRIGIDAIRE DISHWASHER
Model TH94395337
Near Lincoln, NE 68506
Ali
Job Details:
12/29/2022
"Upon inspection the dishwasher would continuously run its drain pump. We removed the lower rack and noticed the float switch was stuck. We adjusted the float switch so that it was able to move again and tried another test cycle. The dishwasher operated properly, including filling with water and going through the wash cycle. The dishwasher is now operational and just needed the float switch to be adjusted.
We serviced a
SAMSUNG REFRIGERATOR
Model RS22T5201SR/AA
Near Olathe, KS 66062
Matthew
Job Details:
12/29/2022
"Customer states ice maker is not filling with water, swapped ice maker to see if the motor was not calling for water and the new one was doing the same thing so ordering water case assy and replacing, follow up required ; ordrng 1 DA97-20675A (Water case assy)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Olathe, KS 66062
Matthew
Job Details:
12/29/2022
"Customer states unit is not cooling in FF, inspected unit and pulled back wall of and tested evap fan and texted for dc voltage and was only getting 5 volts dc so needs evap cover DA97-21002A"
We serviced a
SAMSUNG DRYER
Model DV405ETPAWR/AA
Near Olathe, KS 66061
Chance
Job Details:
12/29/2022
Customer states unit is not drying in a decent time. Customer will need vent cleaning on roof.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061UG/AA
Near West Des Moines, IA 50265
Kris
Job Details:
12/29/2022
Found motor not working replaced the sump assy and seal test done ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV and 1 DD31-00005A PMP MTR-DRN
We serviced a
SAMSUNG RANGE/COOKTOP EL
Model NE59M6850SG/AA
Near West Des Moines, IA 50265
Kris
Job Details:
12/29/2022
Replace hinges and receivers on machine test done
We serviced a
KITCHENAID RANGE/COOKTOP EL
Model KFEG500ESS3
Near Weeping Water, NE 68463
Megan
Job Details:
12/29/2022
Unit hidden bake element had burnt up. Replaced element. Tested unit now operating properly. Job complete.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT-BAKE
We serviced a
SAMSUNG WASHER
Model WA51A5505AW/US
Near Gardner, KS 66030
Matthew
Job Details:
12/29/2022
"Customer states unit has 9c8 code, inspected unit and replaced main PCB in unit, ran Hass OQC after repair, job complete"
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP EL
Model JTD5000SN1SS
Near Yutan, NE 68073
Kevin
Job Details:
12/29/2022
Installed latch and harness unit now working
We serviced a
LG REFRIGERATOR
Model SRFVC2406S.ASTCNA0
Near Lincoln, NE 68510
Ali
Job Details:
12/29/2022
We arrived today with a new craft ice maker for the refrigerator. We first gained access to the ice maker and removed the old one. We then installed the new ice maker and ran a test cycle on it. The new ice maker cycled properly and filled with water. Please allow 24 to 48 hours for the new ice maker to produce ice.
We serviced a
SUB ZERO REFRIGERATOR
Model 736TCI-RH
Near Urbandale, IA 50323
Kris
Job Details:
12/29/2022
Complaint of ice maker not working replaced ice maker done ; dspstn on spec-tagged invntry: 1 7002740 ICEMKR
We serviced a
LG REFRIGERATOR
Model LRSDS2706S.ASTCNA0
Near Omaha, NE 68136
Brandon
Job Details:
12/29/2022
Replaced dispenser door. Everything looks to be sealing properly. Give unit 24 hours to make ice again.
We serviced a
BOSCH DISHWASHER
Model SHX45P05UC/59
Near Omaha, NE 68116
Shannon
Job Details:
12/29/2022
Inspect unit failing inlet valve gave est to replace customer ok install valve test ok unit fills and washes now ; dspstn on spec-tagged invntry: 1 00622058 VALVE TIMED FILL and 1 43257 #10 SS CLAMP 9/16-1.1
We serviced a
GE DISHWASHER
Model GDF510PSJ5SS
Near Omaha, NE 68136
Koby
Job Details:
12/29/2022
"Customer states unit isnt heating. Main control board has failed, wont send power to element. Recommend replacement of main board. Thank you, from your Hometown Hero, Koby!"
We serviced a
LG DRYER
Model DLE7300VE
Near Roeland Park, KS 66205
Chance
Job Details:
12/29/2022
Customer states unit will not dry clothes. Inspected unit and found D95 error code which means the vent is 95% blocked. Vent is on the roof so customer will need vent cleaners to come out to address issues.
We serviced a
SAMSUNG DISHWASHER
Model DW80R7060UG/AA
Near Shawnee, KS 66226
Chance
Job Details:
12/29/2022
Customer states unit is not cleaning dishes. Unit will need new spray arm. ; dspstn on spec-tagged invntry: 1 DD31-00016A MTR-DRN
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CWE23SP4MJW2
Near West Des Moines, IA 50266
Alex
Job Details:
12/29/2022
"Return with French doors. Inspected doors outside in the light and all edges and sides look good. When installing right door and removing protective film off door, I found a small scratch on the front of the door. Showed customer and customer does not want door installed. Removed film on left door and inspected with customer. Found a scuff on the front door. Customer is going to contact Ge about door issue. No doors were installed due to cosmetic issues. Job complete."
We serviced a
KENMORE WASHER
Model 110.247123
Near Clive, IA 50325
Evan
Job Details:
12/29/2022
"Customer complaint is that unit is not starting due to lid switch failure. Replaced lid switch and unit is now operating properly. Job completed.; dspstn on spec-tagged invntry: 1 285753A COUPLING 1 3949247V SWITCH , and 1 WP3363394 PUMP WPL/KEN DIR DRV"
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZISS420DRISS
Near Elkhart, IA 50073
Gage
Job Details:
12/29/2022
"Customer states fridge and freezer not cooling - confirmed 70+ degree temps inside both compartments. Inspection of the compressor revealed it wasnt running. Checked amperages on inverter wiring, readings suggest a bad inverter. Returning with parts.; ordrng 1 WR49X10283 (Compressor Inverter Assembly DSM)"
We serviced a
LG WASHER
Model WM3770HVA
Near Omaha, NE 68135
Koby
Job Details:
12/29/2022
"Customer states unit is leaking underneath. Found that water is leaking from fill hoses. Replaced both fill hoses and hot water inlet valve. Ran test cycle, no leaks found. Job complete. Thank you, from your Hometown Hero, Koby!; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP 1 5220FR2075L VALVE , 2 48368 HOSE,WAS,SS (M ONLY) , and 1 5220FR2006H VALVE"
We serviced a
DACOR OVENS ELECTRIC
Model DOC30M977DS
Near Omaha, NE 68144
Brandon
Job Details:
12/29/2022
Replaced parts and tested unit. Everything back working as intended!
We serviced a
LG REFRIGERATOR
Model LRDCS2603S
Near Gardner, KS 66030
Matthew
Job Details:
12/29/2022
"Customer states unit has a ticking sound to it, so I call Vince to let him listen to the sound and he said its most likely a compressor if its siting still and still making that noise but go ahead and replaced the evap fan cover so I replaced the Evap fan cover, job complete"
We serviced a
GENERAL ELECTRIC RANGE/COOKTOP EL
Model JB655SK6SS
Near Kansas City, KS 66109
Matthew
Job Details:
12/29/2022
"Customer states hot surface light will not turn off, inspected unit and ordering new light and main board, follow up required ; ordrng 1 WB27X29093 (Control board) and 1 WB27T10668 (Hot light surface)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Lansing, KS 66043
Matthew
Job Details:
12/29/2022
"Customer states unit is not making ice, inspected unit and replaced auger, icemaker, and ice bucket along with sealing the unit up with RTV. Cycled unit after repair and ran Hass OQC. Job complete ; dspstn on spec-tagged invntry: 1 DA97-12540G AUGER 1 DA97-15217D ICEMKR , 1 DA97-19898A DRAIN TUBE W HTR , and 1 DA97-20156B ICE BCKT ASM"
We serviced a
LG REFRIGERATOR
Model LFCS22520S/05
Near West Des Moines, IA 50265
Alex
Job Details:
12/29/2022
"Customer complaint is that unit is not making ice. Ran a test and ice maker is cycling but no water is being sent. I can hear the valve activating. Removed back cover and ran ice maker test again. Valve is leaking from the top and no water is going through unit. Unit will need a new valve. Quoted customer for valve replacement. Customer approved repair. Ordering new valve and will return to complete. Collected half, will collect remaining balance when repair is finished. ; ordrng 1 AJU73753101 (Valve - dsm), dspstn on spec-tagged invntry: 1 AEQ72909603 ICE MKR"
We serviced a
GE DISHWASHER
Model GDF510PSR3SS
Near Madrid, IA 50156
Alex
Job Details:
12/29/2022
Customer complaint is that unit is not working. Cancelled out cycle and ran a test. Unit is filling but it is not draining. Removed drain hose from the disposal and found plug not knocked out. Knocked out plug and removed piece from disposal. Tested unit and unit is now properly draining. Job complete.
We serviced a
LG REFRIGERATOR
Model LMXS30776D
Near Olathe, KS 66061
Jacob E
Job Details:
12/29/2022
"Tried replacing just ice maker and that did not fix issue. Replaced door and front cover assembly and unit is now calling for water for ice. But dispenser is not working. Cannot tell if this is a PCB with the new display or a inlet valve issue ; ordrng 1 ADQ73913306 (Water filter assembly) and 1 EBR84433501 (Main board) and 1 ACQ85430287 (Display), dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM
Near Lenexa, KS 66220
Jacob E
Job Details:
12/29/2022
LED is bad on left side. And need single led. Need to order and get rescheduled ; ordrng 1 W10695459 (Led)
We serviced a
LG REFRIGERATOR
Model LRDCS2603S
Near Shawnee, KS 66216
Jacob E
Job Details:
12/29/2022
At arrival no noise could be heard. Customer stated they could slam the fridge door and that would make the noise go away. Pulled fridge out and removed machine compartment cover. Filter dryer was pushing up against the metal causing the rattle noise. I pushed the filter dryer back more and posted the screws on the machine compartment. Unit is making no noise at departure
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF3
Near Waukee, IA 50263
Dillon
Job Details:
12/29/2022
Customer states of the unit is leaking water from the filter housing. Found this was the case and it appears that the filter house itself is what is leaking water but theres a chance that the waterline is also leaking water. Found the waterline is irreplaceable but will replace the water filter housing to see if it fixes the issue before calling Frigidaire. ; ordrng 1 5304524817 (Manifold dsm) and 1 5304524839 (Support dsm)
We serviced a
GE RANGE/COOKTOP EL
Model JS645SL5SS
Near Boone, IA 50036
Alex
Job Details:
12/29/2022
Customer complaint is that fan is still making some noise while in use. Got a read of 65db on fan while its running. Unit does not sound abnormal to tech. I contacted Ge techline and asked if they had a spec for decibels for fan and they do not. They said that customer will hear the fan running as it partially exposed in the back of the unit. Documented findings with tech line. I went over all the screws in the back to make sure they were all tightened down. Informed customer of findings and explained what tech line said. Job complete.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Ames, IA 50014
Christopher
Job Details:
12/29/2022
Inspected the unit and verified the issue of not starting. Tested the harness and switch and found no issue. Found 3.3 v dc coming from the board. Unit needs a board. Customer declined the repair. Applied 15 percent senior discount. ; dspstn on spec-tagged invntry: 1 WD21X24901 CONTROL and 1 WD21X31902 LOGIC BOARD
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AERS/XAA
Near Ames, IA 50010
Christopher
Job Details:
12/29/2022
"Installed drainage kit and evap cover. While installing the evap cover my arm slipped and my elbow broke the bottom crisper cover. Ordering cover. ; ordrng 1 Da97-07015a (Cover), dspstn on spec-tagged invntry: 1 DA82-01415A WATER LEAKAGE KIT"
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Bellevue, NE 68123
Jacob
Job Details:
12/29/2022
Customer states unit is making a loud noise. Installed new gear case assembly.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Ames, IA 50010
Christopher
Job Details:
12/29/2022
"Inspected the unit and verified the issue of vibrating and ,asking noise. Found an obstruction in the blower wheel housing. Cleared obstruction and checks okay. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR 1 W10837240 IDLER ASM (279640) , and 1 WPW10349492 BLOWER WHEEL"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME17R7021ES/AA
Near Waukee, IA 50263
Evan
Job Details:
12/29/2022
Customer complaint is that door logo is off level. Replaced door and unit is now operating properly. Job completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF
Near Papillion, NE 68046
Jacob
Job Details:
12/29/2022
"Customer states unit is giving an error code. Installed new temp sensor, job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28M9580SR
Near Omaha, NE 68124
Jacob
Job Details:
12/29/2022
Customer states unit is leaking water. Will need to submit to warranty.; dspstn on spec-tagged invntry: 1 DA97-08680G ICE CASE ROUTE
We serviced a
DACOR OVENS ELECTRIC
Model ECS230SCH
Near Omaha, NE 68154
Shannon
Job Details:
12/29/2022
Recommend 4 hinges and receivers De81-04349a. De81-08447a doors do not shut well unit is heating both ovens someone has replace a set of hinges before and gave a lifetime warranty in 2011 but unsure what company receivers are on back order estimate 733.06 to do all 4 hinges would need receivers still on back order
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US/AA
Near Omaha, NE 68105
Dom
Job Details:
12/29/2022
Customer states unit is leaking. Found valve cracked and needed replaced.; dspstn on spec-tagged invntry: 1 DD82-01588A VALVE WATER DW
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXW01
Near Bellevue, NE 68123
Austin
Job Details:
12/29/2022
Customer states unit is tripping breaker. Replaced heater.
We serviced a
FRIGIDAIRE RANGE/COOKTOP EL
Model FFEC3025UBB
Near Overland Park, KS 66223
Nate
Job Details:
12/29/2022
Customer stated that when cooking using the front right burner they saw a flash of light and a popping sound then the whole unit went out and tripped the breaker. Upon inspection I was able to duplicate the issue when using the front right burner. There was a small puff of smoke from the junction box underneath the cabinet. Once I removed the cover there was burnt wires and one of the wire nuts had melted exposing the wire which touched the side of the junction box causing the arc fault.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS03
Near Leawood, KS 66206
Nate
Job Details:
12/29/2022
Returned and replaced the inverter board.once completed I powered up the unit and everything is now working including the compressor and air flow to the rooms inside.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8070SR/AA
Near Prairie Village, KS 66207
Nate
Job Details:
12/29/2022
"Customer stated that we are the 4th servicer to come out and work on the ice maker but the same issues with leaking and freezing up ice maker are back again. Upon inspection I found that the ice maker had considerable ice buildup at the air way and auger motor assembly. Called Samsung support for visual aid and after full review and pictures, Samsung determined the unit beyond repair and would need to be replaced. Advised customer to wait 3-5 business days for a response from her warranty company to arrange satisfactory solution. Provided customer with Samsung ticket # for reference. ; dspstn on spec-tagged invntry: 1 DA81-05595A RTV OEM DOW 3140"
We serviced a
SAMSUNG WASHER
Model WV60M9900AV/A5
Near Spring Hill, KS 66083
Nate
Job Details:
12/29/2022
"Customer stated the issue with not completing a wash cycle returned. Upon inspection I found the inverter board was bad and not relaying the proper DC voltage to the motor. The motor tested ok at 14ohms across the windings and the harness had continuity throughout the PCB to inverter and to the motor. Replaced the inverter board, ran and passed OQC and was able to complete a quick wash of towels with the customer."
We serviced a
GE CAFE DISHWASHER
Model CDT845P2N5S1
Near Olathe, KS 66062
Nate
Job Details:
12/29/2022
Replaced the outer door and top control board. Customer also stated the upper rack was having issue fully sliding into the tub. Upon inspection the rail bearings were not fully seating and rolling with the rail and rack. I pushed the rail and rack back together and tested and the rack now fully slides in to allow the door to close with proper tension. The mounting bracket on the upper right side was slightly in the path of the door but the customer stated he was going to pull the bracket screws out and fix this as it is an installation related issue. I left the door ajar to prevent scratches again.
We serviced a
SAMSUNG WASHER
Model WA49B5105AV/US
Near Olathe, KS 66061
Nate
Job Details:
12/29/2022
Customer stated there is a noise coming from the washer during a spin cycle. Upon inspection I found the sound was coming from the drain pump as it was missing the rubber bushings on the bolt mounts. I called Samsung and they verified there should be the rubber bushings. Was directed to order a new drain pump that should come with the appropriate bushings to muffle any knocking. I also updated the firmware on the machine per the service update bulletin uploaded pictures (see attached) will order drain pump and return to finish job.; ordrng 1 DC97-22840A (Drain pump with bushings)
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Omaha, NE 68142
Travis
Job Details:
12/29/2022
Customer states unit is making noise. Inspected unit. Found Bobby pins in blower. Removed. Unit is no longer making noise. ; dspstn on spec-tagged invntry: 1 DC97-14486A HEATING ELEMENT COMPLETE(
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Omaha, NE 68144
Travis
Job Details:
12/29/2022
Customer states freezer wasnt cooling at first. It has come back but fresh food still is not cooling. Inspected unit. Temps are 3 and 50. Removed evap cover. Fan is moving really slowly. Measured 120vac to fan motor. Unit will need new fan motor. Installed new motor. Unit is now operating properly. ; pckd up 1 Wp2315539 (Motor)
We serviced a
MAYTAG WASHER
Model LAT8414AAB
Near Omaha, NE 68114
Mark
Job Details:
12/29/2022
"Customer states that chips/flakes are being deposited in basket, unit needs change of detergent and multiple cleaning cycles for calcium and powder detergent deposits ; used 1 W10501250 ( AFFRESH WSHR 6PK) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASNWW
Near Omaha, NE 68022
Shannon
Job Details:
12/29/2022
Inspect unit found error for shifter communication with board disassemble and found broken wiring gave est to repair customer ok repair wire harness ran unit test ok ; dspstn on spec-tagged invntry: 1 WH08X32697 LID LOCK
We serviced a
LG REFRIGERATOR
Model LMXS30776D
Near Douglas, NE 68022
Darrin
Job Details:
12/29/2022
"Customer states that ice am water do not work and door alarm keeps going off. Checked door Read switches with a magnet and they seem good. Will order parts and return.
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model LGGF3043KFR
Near Omaha, NE 68106
Austin
Job Details:
12/29/2022
Customer states not heating. Replaced igniter ; used 1 5303935066 (UNI.FLAT IGNITOR KIT) from stock
We serviced a
MAYTAG BRAVOS DRYER
Model MEDB750YW0
Near Omaha, NE 68130
Mike F
Job Details:
12/29/2022
"Customer states dryer makes a loud screeching noise when turned on. Turned on dryer and heard loud screeching noise, dryer needs a repair kit including all rollers, idler roller and new belt. Quoted cost of repair at 271.58. Customer approved repair. Returning 12/30 between 10-1 to complete repair. Collected full amount on first trip.; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR and 1 WPW10136934 BELT"
We serviced a
SUB ZERO REFRIGERATOR
Model 700TC-LH
Near Gretna, NE 68028
Travis
Job Details:
12/29/2022
Customer states left unit trips breaker. Right unit will run if they get left shut off. Inspected unit. Found hard start on both compressor for left unit. Disconnected lead from compressor. Fresh food compressor is grounded. When it is disconnected freezer compressor will run and breaker does not trip. Freezer is pulling high amperage at 1.9. Would recommend replacing both compressors. Will order partsAlso asked to look at wolf range. Found both bake element had one portion open. Getting 240vac to elements. Will need to replace both bake assemblys. Will discuss with landlord and let us know. ; ordrng 1 7002345 (Compressor) and 1 7006959 (Other compressor)
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Gretna, NE 68028
Darrin
Job Details:
12/29/2022
"Customer states that unit was making a squeaking noise and wanted venting cleaned. ; dspstn on spec-tagged invntry: 1 6602-001655 BELT ( M ONLY ) 1 DC93-00634A IDLER ASM , and 4 DC97-16782A ROLLER ASM , used 1 35001086 () from stock"
We serviced a
SAMSUNG MICROWAVE OVEN
Model ME16H702SES
Near Waukee, IA 50263
Mike
Job Details:
12/29/2022
"Found top microswitch was not making good contact when engaged by door latch. Recommend replacing all 3 switches. ; dspstn on spec-tagged invntry: 3 28QBP0495 SWITCH 3/16 SPDT , used 3 28QBP0495 ( SWITCH 3/16 SPDT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Clive, IA 50325
Mike
Job Details:
12/29/2022
Unit squealing. Disassembled and inspected and found the idler pulley was very hard to turn and a few rollers were not spinning as freely as they should. Reccomend replacing idler pulley and drum rollers from maintenance kit. ; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR and 1 W10837240 IDLER ASM (279640)
We serviced a
GE DISHWASHER
Model PSUEDO-01
Near Woodward, IA 50276
Gage
Job Details:
12/29/2022
"Came to replace UI panel, which requires the door to be disassembled, which in turn requires the dishwasher to be pulled out. Customer recently has had new countertop put in over the dishwasher; currently, there is no clearance above, behind, side to side or in front of to maneuver unit out from where it is situated. Foot on right side is shaped in such a way that there is no way to rotate it to adjust the dishwasher down so it can be pulled out. Advised customer to make necessary adjustments and that we would return to install customers part."
We serviced a
SAMSUNG WASHER
Model WF45N5300AW/US
Near Gretna, NE 68028
Travis
Job Details:
12/29/2022
"Customer states unit does not always advance. Ran unit. It filled and began washing. Advanced to drain and spin. Its drains slowly but drains. When all water clears can hear pump impeller rattling. It began to spin. Unit makes loud noise when in spin. Noise is coming from rear bearing. Unit will need new drain pump, back half and spin basket. No repair at this time. ; dspstn on spec-tagged invntry: 1 DC64-00519B LATCH WP8182634"
We serviced a
GE/HOTPOINT REFRIGERATOR
Model GTS18KBPWRBB
Near Council Bluffs, IA 51501
Hunter
Job Details:
12/29/2022
"Customer states that unit is dripping into fresh food section. Found fault in unit duct hood. Resealed duct hood. Unit is now operating properly. Please allow 24 hours for seal to set. Billed for service fee. Job complete. Thank you, from your Hometown Hero, Hunter!"
We serviced a
SPEED QUEEN WASHER
Model 115TWO1
Near Lincoln, NE 68504
Megan
Job Details:
12/29/2022
"Unit had not been draining and had standing water upon arrival. Put unit in a spin only cycle and it drained and completed cycle, as it should. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Omaha, NE 68154
Mike F
Job Details:
12/29/2022
"Customer states loud knocking/grinding noise. Turned washer on normal mode and could hear circulation pump making a loud grinding noise. Need to replacing circulation pump. Quoted customer 574.50. Customers to talk it over and call and cancel if they do not want to proceed with repairs. Collected 123.05. ; ordrng 1 W10815709 (Circulation pump) and 1 WPW10538166 (Grommet), dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT and 1 WPW10348269 PUMP-DRAIN"
We serviced a
LG RANGE/COOKTOP EL
Model LDE3015ST
Near Papillion, NE 68046
Mike C
Job Details:
12/29/2022
Customer describes button panel on back of oven for cooktop is working intermittently. Customer describes a crack in the button overlay. They had done some cleaning and fluid had gotten into the crack and now unit is displaying F3 error code. Determined customer needs new UI panel AGM73570601 and cooktop control board EBR73254503.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN3WW
Near Lincoln, NE 68522
Kevin
Job Details:
12/29/2022
Found belt off. Customer said unit never spins. From 1st try. Hooked belt up and now spins. ; dspstn on spec-tagged invntry: 1 WH23X28418 PMP-DRN
We serviced a
LG REFRIGERATOR
Model LDCS24223S.ASTCNA0
Near Omaha, NE 68111
Mark
Job Details:
12/29/2022
Customer states unit isnt cooling. Unit cannot be serviced ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV and 1 TCA38151706 R134 CMPRSR R134
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Papillion, NE 68046
Dom
Job Details:
12/29/2022
Customer states units drain line came out. Put drain hose into drain and attached it to not come out.; dspstn on spec-tagged invntry: 1 W11244231 DRAIN HOSE VMW CABRIO
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Papillion, NE 68046
Dom
Job Details:
12/29/2022
Customer states unit is having a burning smell to it. Found debris on heating element.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28NHEDBSG/AA
Near Omaha, NE 68130
Darrin
Job Details:
12/29/2022
"Customer states that fridge smells. Hooked unit to hass found an icemaker error code. Removed codes and then ran an overall check up and everything passed. ; dspstn on spec-tagged invntry: 1 61002 CLENAIR ODOR NEUTRALIZER 1 DA97-12540G AUGER , and 1 DA97-15217D ICEMKR"
We serviced a
LG DISHWASHER
Model LDFN4542B
Near Gretna, NE 68028
Brandon
Job Details:
12/28/2022
"Unit had encountered an 0E error after trying to do diagnostics with LG and needed to be reset before unit would work again. Reset unit and tested, everything is now working as intended. The original complaint of 1E was from the water line possibly being frozen from the negative temps the last week."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8WF
Near La Vista, NE 68128
Kyle
Job Details:
12/28/2022
Customer states unit is still making noise and is getting worse. Was able to duplicate noise found is coming from compressor. Will need to replace compressor ordered parts scheduled return visit for Tuesday 12-3; ordrng 1 5304530136 (Compressor) and 1 A19676501 (Drier) and 1 5303918873 (Evap)
We serviced a
BERTAZZONI REFRIGERATOR
Model REF30RCPIXR
Near Valley, NE 68064
Travis
Job Details:
12/28/2022
Door is damaged. Requires two people. Removed and replaced door. No handle on original door. Customer spoke with NFM. They have handle and will come and install it. Customer had door pegs. I installed those.
We serviced a
WHIRLPOOL DUET DRYER
Model WED94HEXW0
Near Omaha, NE 68106
Dom
Job Details:
12/28/2022
Customer states unit is making a loud squealing noise. Installed maintenance kit for rollers and belt.; dspstn on spec-tagged invntry: 1 4392067 REPAIR-DYR
We serviced a
SAMSUNG WASHER
Model WA55A7300AE/US
Near Omaha, NE 68154
Travis
Job Details:
12/28/2022
One unit at this location. It accepted update. Sent pictures to DB; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2
Near Papillion, NE 68133
Dom
Job Details:
12/28/2022
Customer states unit is wobbling. Informed customer on different cycles.; dspstn on spec-tagged invntry: 4 DC66-00470A DAMPER
We serviced a
GE REFRIGERATOR
Model GTS21SBXASS
Near Gretna, NE 68028
Brandon
Job Details:
12/28/2022
"Unit is located in the garage. Unit will not cool properly in the cold winter months due to cold temperatures making the unit think its already cold. However unit above 40 will work properly. ; dspstn on spec-tagged invntry: 1 WR50X50 THERMOSTAT,DEFROST and 1 WR60X162 EVAP FAN MOTOR"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22KREDBSG/AA
Near Lincoln, NE 68516
Ali
Job Details:
12/28/2022
"Upon inspection the refrigerators ice maker has frozen up and failed to produce ice. We steamed out the ice and dryer up the ice room. This is the fourth time this ice maker has failed and we called Samsung to complete a visual support. After completing the visual support the fridge was deemed unrepairable and we were given the case number 7005305531.
We serviced a
GE CAFE REFRIGERATOR
Model CVE28DP3NBD1
Near Ceresco, NE 68017
Ali
Job Details:
12/28/2022
We are ordering a new handle for the display cafe series right near the door. We will return once the handle comes in and install it.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW4A
Near Omaha, NE 68105
Mike C
Job Details:
12/28/2022
"Customer describes no cooling in freezer or fresh food. Inspection found room temperature in both compartments. Removed evaporator cover and found no frost pattern with small ice ball on exit tubing. Unit requires sealed system. Recommend replacing compressor, condenser, evaporator, and filter/dryer. . Service fee collected. ; dspstn on spec-tagged invntry: 1 241537103 TEMP CONTROL and 1 5303918301 GARAGE KIT 2001+ TOP FRZR"
We serviced a
SAMSUNG DISHWASHER
Model DW80R5061UG/AA
Near Omaha, NE 68130
Brandon
Job Details:
12/28/2022
Unit is leaking through the motor area. Unit will need a replacement sump assembly. ; dspstn on spec-tagged invntry: 1 DC62-30314L VLV and 1 DD31-00005A PMP MTR-DRN
We serviced a
THOR RANGE/COOKTOP GS
Model 30B
Near Omaha, NE 68107
Mike C
Job Details:
12/28/2022
Customer complaint oven would not work at all. Inspection found igniter had failed and needed replaced. Recommend replacing igniter and customer authorized replacement. Replace igniter and unit is not working as designed. Job complete. ; dspstn on spec-tagged invntry: 1 5303935066 UNI.FLAT IGNITOR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXTS01
Near Omaha, NE 68022
Derek
Job Details:
12/28/2022
"Inspected unit. No operations are occurring and machine is sitting idle. Display has (- -) on it rather than numbers and light does not work in the fridge. Lights are not working. Removed lint cover, screwed bulb in fully, and light starts working. Changed display to (4 4) and fans power on. Tech does not hear the compressor start. Pulled fridge and checked compressor. Compressor is pulling lock rotor amperage and overload is clicking out. Removed tsd starter and installed ptc starter in place. Compressor now fires and begins running. Allowed machine to run for 20 minutes and checked temperatures. Freezer is still at 70 degrees with no cold spots developing. Disassembled freezer zone and checked evaporator. Evaporator is not developing any frost pattern but tech can hear refrigerant boiling. Refrigerant leak has developed and will need to be repaired. Will submit for sealed system repair. Job is not complete. ; ordrng 1 W10160407 (Compressor kit) and 1 12002041 (Evaporator), dspstn on spec-tagged invntry: 2 WPW10503278 CNTRL-ELEC *NO CORE* and 1 WR50X60 THERMOSTAT,DEFROST , used 1 8201786 (START-DEV) from stock"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US
Near Omaha, NE 68134
Gary
Job Details:
12/28/2022
"Customer states that dishwasher is not cleaning cleaning well. Before running OQC, found grease build up in nozzles . Customer states that he had Cleaned unit before. 4c,7c and bc2 when running OQC. Recommended customer run a cleaning cycle.. RAN OQC and pass all test . And report send.; dspstn on spec-tagged invntry: 1 WX10X10209 FINISH D/W CLEANER"
We serviced a
KENMORE STACK WASH/DRY
Model 417.6171251
Near Omaha, NE 68107
Austin
Job Details:
12/28/2022
Customer states unit is not starting. Unit will need main pcb.
We serviced a
LG REFRIGERATOR
Model LFXS24623S
Near Omaha, NE 68124
Austin
Job Details:
12/28/2022
"Customer states unit is not cooling. Unit will need a sealed system repair. ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL74581401 EVAP , and 1 TCA38151706 R134 CMPRSR R134"
We serviced a
MIELE DISHWASHER
Model G2170SCVI
Near Clive, IA 50325
Kris
Job Details:
12/28/2022
Complaint of noise and not washing found circ pump bad quoted customer for repair customer will check on replacing unit done
We serviced a
BOSCH DISHWASHER
Model SHS863WD5N/13
Near Omaha, NE 68154
Shannon
Job Details:
12/28/2022
"Replace drain pump ram and test ok ; dspstn on spec-tagged invntry: 1 00631200 PMP-DRN 1 12008381 PUMP , and 1 10023852 INLET VALVE DW"
We serviced a
GE PROFILE DISHWASHER
Model PDT715SYN3FS
Near Underwood, IA 51576
Hunter
Job Details:
12/28/2022
"Customer states that water is not circulating. Found loose wire on circulation pump. Adjusted and reattached wire. Unit is now operating properly. Balance collected on previous visit. Job complete. Thank you, from your Hometown Hero, Hunter!; dspstn on spec-tagged invntry: 1 W10278636RC DW INSTALL KIT"
We serviced a
FRIGIDAIRE RANGE/COOKTOP GS
Model FGF3054TS
Near Papillion, NE 68133
Jacob
Job Details:
12/28/2022
Door hinge came off of the unit. Removed door and reinstalled the door assembly.
We serviced a
LG WASHER
Model WM8900HBA
Near Bennington, NE 68007
Mike F
Job Details:
12/28/2022
"Customer states that unit intermittently vibrates and goes out of balance. Ran unit on spin mode twice with nothing in it, everything sounds good and the spin is balanced. Removed back panel and saw markings on rotor and back panel where they have been rubbing. Recommend replacing shocks, springs, rotor and back panel. Lg warranty.383EER3001V washer shocks AHL72914402 rotorMHY62805901 Suspension 3550ER1028A back panelEBD48922806 vibration sensor; ordrng 2 MHY62805901 (Springs)s and 1 AHL72914402 (Rotor) and 1 383EER3001V (Shocks) and 1 3550ER1028A (Back panel) and 1 EBD48922806 (Vibration sensor)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SG/AA
Near Fort Calhoun, NE 68023
Mark
Job Details:
12/28/2022
"Customer states freezer door handle broke off, freezer handle needs reinstalled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS342FIAW00
Near Omaha, NE 68137
Vince
Job Details:
12/28/2022
"Customer states that whole house froze. Water solenoid damaged. Found failure in water inlet valve. Thank you, from your Hometown Hero, Vince! ; ordrng 1 WPW10445780 (Water inlet valve), dspstn on spec-tagged invntry: 1 48388 SS BRAIDED 1/4 HOSE (S) and 1 WX08X10015 WTR LINE 15' PEX"
We serviced a
LG REFRIGERATOR
Model LRMDS3006S
Near Omaha, NE 68124
Vince
Job Details:
12/28/2022
"Customer states that unit was not cooling properly. After reset, unit operating properly. Inspected unit. Found unit operating normally. No error codes. Allow 24 hours for unit to cool. Thank you, from your Hometown Hero, Vince! ; dspstn on spec-tagged invntry: 1 ADH73150210 DRIER UV 1 ADL76681401 EVAP , and 1 TCA36811409 R600 CMPRSR"
830 S. 75th StOmaha, NE 68114
402-399-0202
3940 NW Urbandale DrUrbandale, IA 50322
515-393-4400
