Shannon

The customer's dryer had stopped tumbling due to a failed idler pulley. We replaced the idler pulley with a new part to restore the dryer's normal operation. Job complete. Technician inspected the idler pulley assembly and confirmed failure. Part number 279640 was installed as a replacement, restoring drum rotation functionality.

The customer's Whirlpool washer had a faulty door latch that was preventing the door from closing properly. We replaced the door latch assembly and tested the unit to confirm it was working correctly. Job complete. Technician tested door latch operation post-replacement and verified proper door closure and function.

The customer's dryer drum wasn't turning properly due to a worn drum drive kit. We replaced the drum drive kit and maintenance kit to restore normal operation. Job complete. Technician inspected the drum assembly and identified wear on the drum drive kit. The rear felt seal showed minor discoloration but was functioning within normal parameters. Drum drive kit and maintenance kit were replaced and tested successfully.

The customer's refrigerator was running warm throughout both compartments. We inspected the unit and removed the freezer evaporator cover, finding dripping moisture with no frost buildup, which indicated a sealed system failure. Job complete. Technician inspected the freezer evaporator and found moisture accumulation without frost formation, consistent with sealed system failure on a unit approximately 5 years old.

The refrigerator was not cooling properly. Our technician inspected the unit and found an ice buildup in the sealed system, indicating a refrigerant leak that requires replacement of the unit. Job complete. The technician pulled back the rear wall and identified an ice ball formation within the sealed refrigeration system, indicating a loss of refrigerant charge and system failure.