Save Money. Schedule a Remote Visit.
Want a quick diagnosis? Think you can fix the issue yourself with a little help? Schedule today!
How a Remote Visit Works
Our goal is to help you avoid calling us out to your home if the issue is either (a) a very easy fix or (b) cost-prohibitive. During each 15-minute remote visit, one of our certified appliance technicians will review your appliance issue, then provide the most likely diagnosis and an estimate for the repair or parts (when applicable).
The cost of a Remote Visit is only $49, and if you decide to proceed with an in-home visit (provided you are in one of our service areas), we’ll send someone out and apply the $49 fee to your service charge (if service occurs within 30 days of your remote visit). Click here to read the full guidelines for our remote visits.
Remote Visit Guidelines
- You must have a smartphone with a camera, although no special software is required.
- The focus of this appointment is a diagnosis, not repair. If it’s simple and we can repair it by instructing you, fantastic! But the primary intent is to give you an idea of the failure, and whether it makes sense to pursue repair options.
- Since the focus is the diagnosis of the product and we want to keep you safe, no tools or disassembly are allowed during this appointment.
- We can only inspect and make recommendations for one appliance per appointment, in order to make sure we’re on time for other customers’ appointments.
- If we can provide a likely diagnosis, we are happy to provide a repair estimate, or even quote parts that are needed for the repair (which you can purchase from our parts store, either for local pickup or flat rate shipping).
- Since we aren’t there, we can’t guarantee the diagnosis. We’ll do our best, but the most accurate diagnosis is in person, in front of the machine.
- If you decide to have us out after the virtual appointment (and you’re located within our service areas) we will happily apply this virtual diagnostic fee toward an in-home visit.
- You suspect that your appliance may be unrepairable or require major repairs.
- You suspect that a part needs to be replaced and would like a price estimate.
- You want to ensure the technician arrives at your home with the correct part.
- You are seeking a second opinion after hiring another service company.
- The filter lights won’t turn off.
- A strange or loud sound is coming from your appliance.
- Your refrigerator is not cooling and you’re trying to determine if it’s serious.
- Your appliance is displaying an error code or some other code that you don’t recognize.
- You have concerns about a cracked cooktop or oven door.
- Your appliance arrived with or has dents that you suspect may be affecting performance.
- You live outside of our service area and/or are a DIYer who wants to buy a part and fix it yourself.