Addy

The customer's Samsung washer wouldn't start a cycle. We diagnosed a faulty inverter board and replaced it to restore full operation. Job complete. The technician tested the washer's start function and control circuit, identifying a defective inverter board as the cause of the no-start condition. The inverter board was replaced to restore normal cycle operation.

The customer's Bosch dishwasher was displaying an E17 error code. We adjusted the water pressure at the supply inlet and repositioned the drain line to eliminate the high loop condition, which was restricting proper drainage. Job complete. Technician inspected water supply pressure and drain line configuration, identified restricted flow caused by excessive drain line elevation, and made necessary adjustments to restore proper water inlet pressure and drain flow performance.

The customer's Bosch dishwasher was displaying an E17 error code caused by a faulty water inlet. We replaced the water inlet and high loop to resolve the issue. Job complete. Technician diagnosed E17 error code and determined water inlet failure. Replaced water inlet assembly (part 11030996) and high loop during service call.

The customer reported that the washer's drain pump would not power off when the unit was turned on. We found an obstruction in the drain pump and drain line, removed it, and installed a new drain pump to restore proper operation. Job complete. The technician diagnosed a blockage affecting the drain pump assembly and drain line that prevented the pump from shutting down. A new drain pump was installed to resolve the issue.

The dishwasher wasn't powering on. We found that the issue was with the power source—the extension cord being used for both the dishwasher and garbage disposal was faulty. When we tested the cord and unit, the dishwasher powered up and operated normally, confirming the cord and appliance are working properly. We recommended the customer consult with the contractor who performed the kitchen remodel to address the power source. Job complete. Technician wiggled the power extension cord and the unit powered on, indicating a loose or faulty connection at the source rather than a problem with the dishwasher itself or its power cord. The dishwasher functioned normally once power was restored.