Ali

The customer's DCS grill had issues with the left and right side igniters not operating properly, along with abnormal voltage from the selector switch. We replaced the igniter and valve components, and installed a new right side igniter which successfully restored ignition on that side. We also identified that the left side igniter has failed and requires replacement. Job complete. Technician diagnosed defective glow igniters on both left and right burner sections and abnormal voltage output from the selector switch. Replaced igniter (254304P) and valve (254263P) components; right side igniter replacement tested successfully. Left side igniter (254304P) identified as failed and recommended for replacement; DCS technical support consulted regarding potential manufacturing batch issue.

The customer's gas range griddle wasn't working due to a broken stud and faulty thermostat assembly. We installed a new griddle controller assembly and thoroughly reassembled the unit to restore full functionality. Job complete. The technician inspected the griddle assembly, identified a broken stud and a defective thermostat assembly, and replaced the griddle controller assembly. The unit was reassembled and tested to confirm proper operation.

The beverage center wasn't defrosting, which caused ice to build up inside the unit. We replaced the defrost sensor and control board, then removed all the ice buildup. Job complete. Technician inspected the defrost cycle and identified a faulty defrost sensor and control board. Removed ice accumulation and installed replacement sensor and board to restore proper defrost operation.

The microwave wasn't heating properly. During inspection, we found that the thermal cutoff (TCO) assembly was burnt out, which was preventing the unit from operating correctly. We replaced the TCO assembly to restore full functionality. Job complete. Technician inspected the thermal cutoff (TCO) assembly and confirmed it was burnt, requiring replacement. The TCO assembly was removed and installed new to restore proper microwave operation.

The customer's Miele microwave oven had a failed upper element mount that was preventing proper operation. We replaced the element mount assembly, and the unit is now operating properly. Job complete. The technician inspected the upper element mount during the initial visit and identified the failure. On the follow-up visit, the new element mount assembly was installed and the unit was tested to confirm proper operation.