Austin R

The customer reported that the refrigerator's water dispenser wasn't dispensing cold enough water. We tested the water system and found the unit was operating within normal parameters. Job complete. Technician tested the water dispenser temperature and verified the refrigeration system was functioning at proper operating specifications.

The customer noticed water dripping from the back of the refrigerator and ice buildup inside the unit. We defrosted the unit and repositioned the defrost thermistor to restore proper operation. Job complete. Technician inspected the defrost system and identified a misaligned defrost thermistor causing inadequate defrost cycles. The unit was manually defrosted and the thermistor was repositioned to its correct location to restore normal drainage and prevent ice accumulation.

The refrigerator wasn't cooling properly and ice was building up on the back wall. We replaced the defrost heater to restore proper cooling and eliminate the ice accumulation. Job complete. Technician diagnosed a faulty defrost heater causing inadequate defrost cycles, which led to ice buildup on the evaporator coil and reduced cooling capacity. Defrost heater was replaced to restore normal refrigeration operation.

The customer reported their LG washer wouldn't turn on or start. We diagnosed a faulty main control board and replaced it to restore full operation. Job complete. Technician inspected the unit's power supply and control board circuitry, determined the main control board was defective and required replacement, and installed a new board to restore functionality.

The customer's washer wasn't running cycles and the door wouldn't unlock. We replaced the door latch and main board to restore full operation. Job complete. The technician diagnosed a faulty door latch (WH01X29528) and main control board (WH22X37840) preventing cycle initiation and door release, then performed replacement of both components.