Chris

The customer reported that the refrigerator wasn't cooling properly. We diagnosed a faulty thermal fuse and defrost controller, and replaced both components to restore proper cooling function. Job complete. Technician inspected the thermal fuse and defrost controller, identified both as defective, and performed replacement to restore cooling operation.

The customer's refrigerator wasn't cooling properly. Our technician inspected the unit and found a cabinet leak that makes the refrigerator unrepairable. Job complete. The technician diagnosed a refrigerant system failure related to the cabinet leak, which compromised the sealed system integrity and prevented proper cooling operation.

The customer reported that the refrigerator was not dispensing water or not making ice. We inspected the unit's water supply connection and determined that the home's water supply line requires evaluation by a plumber before the refrigerator can function properly. Job complete. Technician inspected the water inlet valve connection and supply line to the refrigerator and ruled out internal refrigerator defects as the cause of the no-water and no-ice condition. The issue was isolated to the external home water supply requiring professional plumbing assessment.

The customer's vent hood was vibrating and running loudly. We replaced the motor and fan blade to restore quiet, smooth operation. Job complete. The technician diagnosed excessive vibration and noise by inspecting the motor and fan blade assembly, determining both components required replacement to restore proper function.

The customer's Kenmore washer wasn't draining properly. We diagnosed a faulty drain pump and replaced it to restore normal drainage function. Job complete. The technician tested the drain cycle and inspected the drain pump assembly, determining the pump was defective and required replacement with part number 4681EA2001T.